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I have the Verizon Touch Pro2 and recently upgraded to Windows Mobile 6.5 using the official release.
I saw someone else have this problem (he posted a video of the issue) but I cannot find if he found a solution.
Normally, if you press the top button, the blacklight turns the device's backlight on or off. If off and you press the Power button, the device tells you "Backlight is off. Press button to turn on." and points to the top button with a little green arrow.
Well, something is wrong with mine. When the backlight is off, pressing the top button does nothing. The problem is intermittent and very frustrating.
Now the device is not locked/crashed because the power button will bring up the message. Also, if I call my phone, it comes up. If I txt my phone, it comes up. If I plug my phone into my computer via USB, it comes up. But pressing the top button doesnt make it come up.
I've flashed the phone 3 times to try to get rid of the problem. Originally the phone had the 6.1 stock Verizon ROM. I have not ever try to load a custom ROM on this phone. I have no special software installed on the phone. I am not using the Sense interface, I'm using the Windows Default.
Please help! & Thanks to all you gurus!
I've only noticed this problem when my device gets too hot, so try to keep it out of the sun/heat. I've been on Mighty Mike rom for the past week and have had no issues.
i dont think its the heat..
burtonsnow8 said:
I've only noticed this problem when my device gets too hot, so try to keep it out of the sun/heat. I've been on Mighty Mike rom for the past week and have had no issues.
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Click to collapse
i have not noticed any heat issues. the problem has occurred both when the device was plugged in and not plugged in. in rooms with temperatures from 68° to 76° F and never in direct sunlight..
i think the problem has something to do with email.
i have it setup to check my yahoomail via imap. its downloading messages from years ago, even though its been setup to do only the past 30 days, how is this possible?
ive seen it say 2000+ new emails on the today screen, and dating back to 2003 the last time i was able to turn the backlight on via USB, the yahoomail account was in a perpetual disconnecting... sometimes erroring at being unable to synchronize at all..
also the error reporting service has told me that "tmail.exe" keeps crashing.. im assuming its crashing cause its getting overloaded with too many emails.. can any provide some input?
ive deleted the yahoomail account for now and will see if it happens again..
update
almost 24 hours later, no locking up. device is running smooth.
i fear that the issue is related to the email problem.
it downloading 2000+ emails must have been it.. im assuming
has anyone else had the backlight issue? and have you found it may be related to email?
im going to wait 2 more days and re-add the yahoomail account and see what happens.
That is very interesting. Have you tried using seven for your mail?
http://www.seven.com/
almost 48 hours later..
burtonsnow8 said:
That is very interesting. Have you tried using seven for your mail?
http://www.seven.com/
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Click to collapse
no ive never heard of it.. it looks like id have to join a beta to get it for my phone..
and although i enjoy the idea of using something that works i dont like just giving up on the whatever is wrong with the software.
and...
almost 48 hours later the phone has not at all locked up.. i fear the issue is directly related to whatever it was doing with my yahoomail account.
the settings were: imap yahoomail, html, 2kb, 30days, no attachments.. i think thats all thats relevant.. and it was downloading well over 2000 messages from as far back as 2003
im going to add the mail account back tonight to see what happens..
simplyvega said:
no ive never heard of it.. it looks like id have to join a beta to get it for my phone..
and although i enjoy the idea of using something that works i dont like just giving up on the whatever is wrong with the software.
and...
almost 48 hours later the phone has not at all locked up.. i fear the issue is directly related to whatever it was doing with my yahoomail account.
the settings were: imap yahoomail, html, 2kb, 30days, no attachments.. i think thats all thats relevant.. and it was downloading well over 2000 messages from as far back as 2003
im going to add the mail account back tonight to see what happens..
Click to expand...
Click to collapse
Since you mentioned it I was mulling it over...I really think you are onto something with that mail message, because the two times I did that I had a message waiting.
Seven should be free, I've posted the cab below.
Same thing with mine...
I've had the same thing happening with my TouchPro 2. I found a quasi-work around that helps limit the number of freezes, but it sure increases the number of pocket-dials I make. In the advanced section of the power settings deselect the "turn off backlight if device is not used for" box. Then decrease the "turn off device if not used for" box to 1 minute. I'm still getting really good battery life (lasts all day) and it's not a new battery.
I sure hope there's some sort of update or fix for this issue soon, because this is only a work-around.
Backlight issue on Verizon
I was having the same problem. I do not know if you have mobile email installed. I did. I removed it and so far so good. You will have to hold the back light button for about three seconds sometimes but it always works. No more soft resets. The only issue is that you have to contact Verizon and have them stop the text notifications from OZ Mail. The way Mobile E mail works is the third party software company sends a text which you never see because mobile email software gets it and uses it to give you the notification that you have new mail. Tech support had to create a trouble ticket in order to stop these text messages. Every time I got a email I would get a text from OZ mail with about 20 something alphanumeric numbers. SO far so good!
I had this problem with mine and it appeared to have something to do with my 3.5 audio jack... it was like it thought there was somthing plugged in there but there wasn't. as soon as i plugged in my headphones the screen came right on...
update - and semi-isolation
so after days of not having my yahoomail account configured, and my phone not locking up once, i added it back with the following settings:
imap, 7days, 2kb, no attachments. (the original issue occurred with similar settings, only 30day past messages and not 7)
it worked for a few days, then when i was leaving work today i took my phone out of my locker and noticed the backlight was on. an alarm had gone off.
then i looked at yahoomail and it said i had 2000+ new messages.. the first message dated from august 2008
i turned the backlight off. when i tried to turn it back on it worked. but later in the evening it did not. it hung like it was doing when i started this thread. and it was in the process of "downloading headers" for hours. upon clicking "send/receive" to make it disconnect, it sat on disconnect for a long time, without doing anything.
something is clearly wrong with yahoomail or perhaps simply the imap service
who should be contacted? someone at verizon?
isleepinabucket said:
I had this problem with mine and it appeared to have something to do with my 3.5 audio jack... it was like it thought there was somthing plugged in there but there wasn't. as soon as i plugged in my headphones the screen came right on...
Click to expand...
Click to collapse
i noticed my screen coming back on this evening when i got out of my car. i have bluetooth set up from my car deck to my phone for audio streaming and hands free.. it automatically connects when i turn the car on and disconnects when i turn the car off. upon disconnect the phone usually displays an error saying that the hands-free device has been disconnected.
it looks like the phone will respond when any kind of event happens (ie plug/unplug of headphones, phone call, txt message, alarm, etc..) so whatever the hell is wrong the phone is not actually crashed, just the backlight wont respond to the top button..
What your describing bis not new... nor is it limited the the TP2 or HTC phones. Commonly referred to as "failure to wake" or "sleep of death" (do ba search). Potentially effects all WinMo devices.
Frequently attributed to programs running in the background as the phone goes into sleep mode. By Programs, this could mean an active applicationyou initiated, a system program running invisibly in the background or an event that creats a notification while the phone was asleep.
Workaround is similar to what you've already tried: Extend the amount of time it takes for the device to go to sleep (+ve found 3 minutes sufficient, allowing for more time to multitask with multiple programs running).
Try not to put the phone to sleep with known programs running under the task manager.
Use Lumos to conserve battery life, since youre possibly keeping the device on for longer periods.
Keep availible RAM using a RAM cleaner and clean up duplicate notifications. I use MemMade for both.
This is a software issue and the circumstances are descibed in Microsoft's documentation for software developers. They test for programs that contribute,or create this problem before they go into the marketplace.
Sorry for the typos. In class banging out a hasty responce.
I've been having the same issue too, intermitantly maybe twice a month. I can't find any pattern.
I use Google Latitude, Batti, and I sync email every 30 minutes (Exchange to my univeristy, and IMAP to AOL) but I also have my computer set to download messages and erase messages after 2 days so I never have more than about 100 messages to sync.
WM 6.5 Verizon ROM (it came preloaded out of the box)
Sometimes, it locks up immediately after bootup (as a moment ago) sometimes it will run great for weeks before having problems. I can't find a pattern.
I wonder if anyone has seen this. Once every few days, I would look at my phone and find that the phone appeared to be starting up. I would see the no cell service icon, it would eventually connect after a minute or so. Then media scanner will start. Even notifications that I previously cleared will popup again. However, it was not a full restart since I never heard the phone startup sound.
Yes, I have had the exact same problem, it happened today. Today was the second time it has happened in just over a months time. I was at the gym and I got a phone call, didn't wanna answer so I rejected it and the person left a voicemail. Minutes after that, I experienced what you described.
Even after deleting the voice message, the voicemail icon still showed up in the notification bar and the phone kept reloading itself.
The phone would not even get to a point where I could use it, it stayed in a loop of reloading.
My issue may have been different, but I pinpointed it to the SIM card.
Here's the steps I took to resolve that issue, which resolved the "rebooting":
Put my SIM card into my old GoPhone (any ATT or unlocked phone should do)
Called my number from my landline and left a voice message
Called my voicemail from the GoPhone
Deleted my new voicemail
Put the SIM card back into the Captivate and it worked just fine
That same situation happened to me this morning. I was in the car and had pandora playing. Then it just stopped in the middle of a song and did what you described - I also didn't hear the start up sound, just saw the media scanner running and the no signal icon. After everything finished, I was able to start pandora back up. Phone has been running fine since. Strange.
Sent from my SAMSUNG-SGH-I897 using XDA App
When this happens, I also lost the bluetooth connection to my car. It appeared the bluetooth device was still paired but I couldn't connect to it. I had to unpair and pair it again. I also had to go through the initial screen of Vlingo again when I started it up.
I just had this happen an hour or so ago and have seen it multiple times before... for what it's worth.
Sent from my SAMSUNG-SGH-I897 using XDA App
Hi guys
My girlfriend updated her UK unrooted stock O2 Desire S with the OTA update yesterday with no problems. However, since then, she has not been able to receive calls when the phone is in a locked state.
When the phone is unlocked, it goes to the screen with buttons at the bottom and is fine (call is answered, taken, hung up, no problem). However, when the phone is locked and the "rings" come up to answer or reject, the call is taken, the phone.android.process (I think) force close, the call is cancelled and signal is lost for a few moments before the phone returns to normal
I have tried pulling the battery and turning off fast boot, neither have helped.
Just wondering if anyone else has had these issues, and if so, is there a fix?
Cheers
boch501 said:
Hi guys
My girlfriend updated her UK unrooted stock O2 Desire S with the OTA update yesterday with no problems. However, since then, she has not been able to receive calls when the phone is in a locked state.
When the phone is unlocked, it goes to the screen with buttons at the bottom and is fine (call is answered, taken, hung up, no problem). However, when the phone is locked and the "rings" come up to answer or reject, the call is taken, the phone.android.process (I think) force close, the call is cancelled and signal is lost for a few moments before the phone returns to normal
I have tried pulling the battery and turning off fast boot, neither have helped.
Just wondering if anyone else has had these issues, and if so, is there a fix?
Cheers
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Click to collapse
go to the market and download and install the app called "no lock" this will disable the lockscreen.
although i do not know the main cause for your issue, this will be a temporary fix until you manage to sort it properlly
my friend has a similar problem,but only with one contact calling him - me
he added fb account (I left my number on my fb account) ,fb for htc account(both)
to his phone,so after mergin my 3 contact details or even 4,when I call him his phone goes FC,out of network,sd preparing etc,etc..so I just unlinked FB(only FB not FB for htc) from other contact details and thing sorted out. its a shot in the dark,but try something like this.
I have the same issue on my Desire S. Although my error message is "com.android.phone has stopped unexpectedly".
I am then forced to enter my 4-digit pincode for the SIM card.
So far I also think it is only when one person is calling me (he has a Legend, other frequent callers are Samsung old one, and Iphone 4, if it makes a difference).
Titties said:
I have the same issue on my Desire S. Although my error message is "com.android.phone has stopped unexpectedly".
I am then forced to enter my 4-digit pincode for the SIM card.
So far I also think it is only when one person is calling me (he has a Legend, other frequent callers are Samsung old one, and Iphone 4, if it makes a difference).
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my friend has the same issue,pin and all that. but only when I call him. im usin desire s,its not the phone i think and im sure its coz of the facebook account and facebook for htc sense. as i already said,he has my number in phone and i have my number on mu fb profile,so when he sync all those accounts and link them into one contact thats when the trouble starts. when I call him phone gets fc and restarts (sort of) preparing sd and pin input. so after i unlink only contact detail thats synced from Facebook app,and call him then everything's ok,and the picture shown is from fb profile not the contact from phone. hope u get what im trying to say my english is not that good
djomla43 said:
my friend has the same issue,pin and all that. but only when I call him. im usin desire s,its not the phone i think and im sure its coz of the facebook account and facebook for htc sense. as i already said,he has my number in phone and i have my number on mu fb profile,so when he sync all those accounts and link them into one contact thats when the trouble starts. when I call him phone gets fc and restarts (sort of) preparing sd and pin input. so after i unlink only contact detail thats synced from Facebook app,and call him then everything's ok,and the picture shown is from fb profile not the contact from phone. hope u get what im trying to say my english is not that good
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Click to collapse
Thanks for the suggestion - I have now removed my phone number from my FB account, and unlinked my friend from syncing with FB in the contacts. I'll have him call me tomorrow to see if it works.
I'll let you know.
Titties said:
Thanks for the suggestion - I have now removed my phone number from my FB account, and unlinked my friend from syncing with FB in the contacts. I'll have him call me tomorrow to see if it works.
I'll let you know.
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Click to collapse
you are welcome friend,but you didn't have to remove your number,just unlink his fb contact from phone contact,and try,if the trouble goes on then we'll call Chuck Norris (just kiddin)
Update: unlinking my contact from FB did the trick. Thanks a lot for advise.
Titties said:
Update: unlinking my contact from FB did the trick. Thanks a lot for advise.
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you are welcome,just hit the thanks button
My Pixel suddenly stopped being able to make and receive phone calls a few days ago. The Phone app is extremely sluggish trying to make a call, will usually finally "connect" and look like the call is open, but I hear nothing but silence on the other side, and the other person can't hear me. It's slow to try and hang up, too. I see calls coming in, and can try and answer, but with the same result. Missed calls are registered. Voicemail also does not work. I can see there is a message, but can't play it.
Running 8.1 with February 5 security patch. Carrier is Verizon. I've gone in the store, and they switched out the SIM card. I've also tried a hard factory reset, all with no difference to the problem. The phone is over a year old, so I think a replacement is not possible...
If anyone can help me or has any ideas, I would greatly appreciate it! Thanks!
It's a hardware problem, Google is aware of the problem, they should replace your device. Contact Google, even if you are out of warranty they will replace the device for you!
OK WORKAROUND FOR ANSWERING CALLS UPDATE:
Found this floating on some other forum, not sure where after this mad dash of a search I did this morning, but original credit to them...
When you receive a call and the phone is active and unlocked, press the power button to lock the phone and bring up the blue call management screen. Now you can swipe to answer.
This seems to work for more than one test call as I've tried this multiple times in a row.
NO REAL WORKAROUND FOR MAKING CALLS YET (outside of airplane mode toggle, or using Google voice/hangouts to place calls).
GOOGLE SUPPOPRT - THIS IS CLEARLY A SOFTWARE ISSUE, not a 3rd party app issue either since the problem goes away for answering calls when you press the lock screen or toggle airplane mode for placing calls. Please STOP ASKING CUSTOMERS TO invest hours of time (or money) FACTORY RESETTING PHONES, or REPLACING/BUYING NEW PHONES.
MY HUNCH, is there is some core google service that isn't being used in SAFE MODE, but starts being used on NORMAL BOOT that is causing all these issue. I really DOUBT its a 3rd party app.
Thanks for your replies. I've contacted Google, and they didn't seem to think it was justification for replacing the phone out of warranty. They said I could either take it to a repair place to fix it or trade it in for the new Pixel 2 and get some money for it.
The workaround for answering calls works to connect the call and start the timer, but I still can't hear the caller and they can't hear me...
I still after much troubleshooting have found no way in which calls are functional. In addition to the attempts made above, I've since tried to uninstall and reinstall the phone app, and also to install a different phone app. No change to the problem. Even more curious, the problem still persists in Safe Mode.
If anyone has any more ideas, I'm all ears! Thanks!
Heya,
So I'm using Whatsapp Web and every time I get a message, it instantly lights up my phone screen. This happens also if the chat is active, meaning I don't get a notification (of course not) but the screen lights up anyway. The phone is too fast to notice the notification, while my old S8 used to ignore notifications if I was on Whatsapp Web.
Any tricks to this? It uses a lot of battery for the screen to keep blinking on
It doesn't seem to happen to me. I'm using the same wifi for my phone and my laptop. My phone only beeps if I don't check the message on my web whatsapp on the laptop. Note that I only use the browser version not the macos whatsapp app.
Zude said:
Heya,
So I'm using Whatsapp Web and every time I get a message, it instantly lights up my phone screen. This happens also if the chat is active, meaning I don't get a notification (of course not) but the screen lights up anyway. The phone is too fast to notice the notification, while my old S8 used to ignore notifications if I was on Whatsapp Web.
Any tricks to this? It uses a lot of battery for the screen to keep blinking on
Click to expand...
Click to collapse
I would have to agree with the previous comment, Im not finding an issue with the app giving me notification have you tried to uninstall it, or just reset the cache/data on the device. The only thing i know that can make it play up in the way you're talking about is if you have sideloaded GMS?
my issue is very different, while I'm connected to whatsapp web (phone and pc on the same network), after a while whastsapp web shows "phone not connected to the internet" and notifications doesn't show on the phone. After I open whatsapp on the phone, I recieve all the messages that weren't arriving.
When I connect to my cellular data on the phone and over wifi on the pc, there's no issues.
It seems that reinstall plus disabling "wake" helped. Now if I'm active on a chat, phone doesn't react, if I'm not, phone vibrates. Just as it's meant to be.
I have the "no connection" problem too. If you find a solution, please do tell