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[Q] Pricing through retentions

Has anyone ordered their phone through the Retentions department? What kind of price did you get?

watching this i havent upgraded in 35 months so they better get me a killer deal to keep me

I got my G2 for $150 (wasn't even eligible for upgrade)
I imagine one can get the same deal for Mt4G. I'm going to give it a shot tomorrow if my return goes tghrough by tghat time (sent it back on 18th, tghey still don't have it in the system)

what does everyone think retentions will do if i call them about this
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125 is a killer deal. no tax. free shipping. I dont want to pay that upgrdae fee though

It depends on how long you have been with them. I was able to get them to sell me the Vibrant for $100 + $20/month unlimited data plan. I then submitted $50 rebate for Vibrant, so grand total of $50.
Now I had them swap out the Vibrant for MT4G for free (had problems with Vibrant).
YMMV

All-in with express shipping - $119.95. Also got unlimited $30 plan for $20. Was eligible for upgrade (not locked in).

Alright, i've never heard of the Retention department. How the hell are you guys getting that cheap price for the MT4g? Espeically that screenshot, where on the tmobile site is that?

Do not think it is a TMo internet page - had to call (661 is free) and asked for the cancellation/customer retention department.
Screen-shot may be from Account page after the order (?).

I'm probably going to call Tmobile later on. I wonder if i come at Tmobile with a cheap price for a phone, and threaten to cancel so i can open a new account somwhere else, if they'll match the price.

I did not go directly after the phone prices - complained about being forced to change data plan and mentioned leaving. They offered the price along with the reduced price on the plan.
Just call them. Note - the discontinue services option on the automated phone system gets you to retention - same people....

I actually have been dealing with some bull**** from them recently. I've had a Sidekick LX 09 on my family plan. I had to have it warranty swapped 2 or 3 times. But Tmobile states they only have records of one time.
Their reasoning behind this is that if there is water damage, and if you have to pay the $100 replacement, the phone gets sent from a different distributor and Tmobile doesnt have records of that...that is bull****.
I've been a service holder for 14 months. I've been given an 18 month upgrade discount but that doesnt really cut it...still pretty high.

I was browsing around, and Wirefly has this phone for cheap.
$80 with a 2 year contract.

On the phone with Tmobile right now.. Had the vibrant for the past 4 months. Purchased Vibrant out of contract for $500, and did the 20 payments with no interest plan. I called and complained that the Vibrant is laggy, I've returned it 3 times..and would like a different phone. They asked which phone, I told them the MT4G. First they wanted me to pay $100.. my silence to their request turned into a t-mo counteroffer of no charge. Without committing to a new contract they are sending me a new MT4G - I also keep the Vibrant. Only one catch, I finish paying off the vibrant over the next 17 months(which I was obligated to do anyhow).
Thanks tmobile!

Didn't do as good as $119, but got it for $149 and free shipping thru retentions. Also got to keep my G1 $25 unlimited internet with 400 text messages. I don't do a lot of texts.
Overall I'm happy with this deal. My main priority was not to loose my internet plan and to get the phone without a rebate hassle.

well holy ****. i think i need to call these people!

e-wrecked said:
On the phone with Tmobile right now.. Had the vibrant for the past 4 months. Purchased Vibrant out of contract for $500, and did the 20 payments with no interest plan. I called and complained that the Vibrant is laggy, I've returned it 3 times..and would like a different phone. They asked which phone, I told them the MT4G. First they wanted me to pay $100.. my silence to their request turned into a t-mo counteroffer of no charge. Without committing to a new contract they are sending me a new MT4G - I also keep the Vibrant. Only one catch, I finish paying off the vibrant over the next 17 months(which I was obligated to do anyhow).
Thanks tmobile!
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Click to collapse
I don't believe you because if they will give you a replacement then they will take your phone back.
only way i will believe your story if you have documents to prove it else you should take your BS somewhere else because people here do not like to make or hear stupid stories

vikramdhani said:
I don't believe you because if they will give you a replacement then they will take your phone back.
only way i will believe your story if you have documents to prove it else you should take your BS somewhere else because people here do not like to make or hear stupid stories
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Click to collapse
then I bet you also won't believe I was the first person to come up with the first GPS fix for the Vibrant using the *#*#1472365#*#* pattern, and changing the AGPS settings including SUPL server and port? I have evidence to back that up too. I'm no troll, fool. I asked what they would like me to do with the Vibrant, and he said "keep it, you've had it over 30 days.. you're getting a free phone". Yeah, much like you I didn't believe either. But I'm not paying anything additional, and it will be on my doorstep by Friday.

on the phone with retentions got it for 125 and 20 data expressed shipping. Plus they lowered my messaging to 10 bucks a month for my 3 lines and dropped my sisters 10 dollar internet to 5 bucks a month
so im a happy customer. beats going through wirefly and their weird agreements

Lockeskidney said:
on the phone with retentions got it for 125 and 20 data expressed shipping. Plus they lowered my messaging to 10 bucks a month for my 3 lines and dropped my sisters 10 dollar internet to 5 bucks a month
so im a happy customer. beats going through wirefly and their weird agreements
Click to expand...
Click to collapse
What are you saying to retention to get this deal?

stevew84 said:
What are you saying to retention to get this deal?
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Click to collapse
well ive been with tmo for about 9 years now and have 2 lines not under contract. so they didnt want to lose me. i hadnt upgraded my line in about 35 months.
i told them about my plan and messaging and my sisters dumb phone internet and she just started knocking things down to keep me
she initially offered the phone for 150 but i mentioned the wirefly deal and she said she wasnt going to lose me for 25 bucks
so i took it. All in all my bill ended up going down 5 bucks. So im happy. I get good tmo coverage in Miami and im starting grad school her in June so i wont be traveling much.
I went in this morning and played wiht the phone for about 15 mins unrestricted (well no internet) and it was nice and snappy (i had an EVO for 30 days but went back to tmo) i liked how it felt in my hand and being a photographer i did actually like the camera (minus HTCs inability to get good audio recording)

Purchase locations & Deals

Anyone picked up the phone from walmart, radioshack, Costco, bjs? Prices suppose to be like,$149
Here is my Deal
Picked mine up at costco today and got a good deal i think, they have a bundle pack.
paid $228 including tax
plus $50 dollar mail in rebate which brings it down to $178 cash
got a nice Bluetooth ear pice,
car charger,
home charge
a leather case
car charger and
headphone
also everything else that comes in the mytouch case,
you guys should really look into this if you have yet to purchase yours.

wirefly is doing upgrades for 125 now
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Has anybody seen this phone in a BestBuy Or BestBuy Mobile store?, I contacted the ones in my area and they don't have it available.
Let me know

MEGABYTEPR said:
Has anybody seen this phone in a BestBuy Or BestBuy Mobile store?, I contacted the ones in my area and they don't have it available.
Let me know
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Click to collapse
for the first week bestbuy, walmart, or any retail store wont sell it you will have to pick it up online or at a t-mobile store

Just went to bjs they got a bundle pack for 227.99 tax included with 50 dollar mail in rebate so 149.99.. comes with car charger and a leather case just not mytouch brand... I live in miami
Sent from my HTC Magic using XDA App

kryptik06 said:
for the first week bestbuy, walmart, or any retail store wont sell it you will have to pick it up online or at a t-mobile store
Click to expand...
Click to collapse
??? Radio Shack and Costco both have them for sale today near me. Each only has black however.

moved to first post

kryptik06 said:
for the first week bestbuy, walmart, or any retail store wont sell it you will have to pick it up online or at a t-mobile store
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Click to collapse
Stopped by Target last night and they had MT4G on the shelf.

Saw it at Costco for $149.99

Bought mine at Costco for $149. Comes with a travel case, car charger, and a bluetooth headset.

Did any of you who have a data plan for less than $30/month get a run-around on having to "upgrade" your data plan?
If not, watch out for anything on your TMo bill down the road. When I first looked at ordering on their website, up popped a note that before activating it, I would have to convert my data plan.
If the forced data upgrade does not happen on devices bought at these stores, then I feel sorry for all the TMo stores - their computers are all set to force the upgrade before they can approve the upgrade price.
Everyone will go to Costco, Radio Shack, etc.

Does the case that come with it, is it actually a nice case for it or just a generic case?

samsclub has it for 79.74. walmart has it for 49.99 after rebates. t-mobile store priced match mine at 79.74 but the cs rep wasn't too happy about it, dont know why. I told him tmobile makes $$$ from contracts not from the phones, then he went on ranting how walmart/samsclub can stay in business with these prices. I really didn't care, i just wanted my phone and get the hell out

PolishDude-Does the case that come with it, is it actually a nice case for it or just a generic case?
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Click to collapse
the case is actually quite nice, i wouldn't say its generic, looks/feels sturdy for me. has many compartments inside to put things in also.

Planning on stopping by costco.

Only thing I didn't take a pic of was the car charger, its a generic charger so u guys know how that looks
Sent from my HTC Glacier using XDA App

thinking about going to costco to buy the phone for 399 out of contract

PolishDude said:
thinking about going to costco to buy the phone for 399 out of contract
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Click to collapse
Does Costco usually let you buy off contract?
I stopped by the Costco near me yesterday and was told they're not selling the myTouch 4G off contract.
Can someone else confirm?

Nope, they don't sell off contact but they are required to have the price there because instead of paying taxes on the discounted rate, you pay the full price taxes. I was not too happy paying 28 bucks in taxes but still was a good bundle deal @ $228 - $50 rebate $178.00
Sent from my HTC Glacier using XDA App

If you have an old device to trade in, consider Radio Shack. They sell the phone for $149.99 (no mail-in), and offered me $75 for my beat up Droid 1 and up to $100 for a mint one.

People of the UK... I will just leave this here.

http://www.motorola.co.uk/products/motomaker/FLEXR6UK
And also put this here...
UKWELCOME10 - £10 Discount at checkout
And also put this here...
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I'm from Italy and have preordered it from handtec.co.uk; last week they said it would be available since 14 september, but yesterday they told me it will be available in the end of this week/monday 21 (the same date on clove.co.uk).
I've preordered a white/bamboo one. I can't wait for it!

The price seems to be wrong, £399 for 32GB? Standard 32GB pre-order on Clove is 350.
I thought it should be 350 for 32GB (+35 for 64GB)

Ordered mine too Black front with Bambo back.
Also a bit surprised by the £399 for the base model and 9th October delivery date...

johhn said:
The price seems to be wrong, £399 for 32GB? Standard 32GB pre-order on Clove is 350.
I thought it should be 350 for 32GB (+35 for 64GB)
Click to expand...
Click to collapse
Yeah I'm a bit shocked at the price too
It was stated on every site that the price would be £360 on motomaker.

Geordie Affy said:
Yeah I'm a bit shocked at the price too
It was stated on every site that the price would be £360 on motomaker.
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Click to collapse
It's officially on pre-order now.
http://www.motorola.co.uk/products/moto-x-style
Clove still shows 350 quid on pre-order, shame they dont have 64gb on offer.

Geordie Affy said:
Yeah I'm a bit shocked at the price too
It was stated on every site that the price would be £360 on motomaker.
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Click to collapse
Yeah - a bit crappy on the price... but... I've waited long enough

Geordie Affy said:
Yeah I'm a bit shocked at the price too
It was stated on every site that the price would be £360 on motomaker.
Click to expand...
Click to collapse
It was only assumed that it would be £360,
Places like clove & hantec listed it for 359.99 so everyone assumed it would be that on motomaker,
However i see no issue paying the extra £30 to have it customized.

gezzy said:
I'm from Italy and have preordered it from handtec.co.uk; last week they said it would be available since 14 september, but yesterday they told me it will be available in the end of this week/monday 21 (the same date on clove.co.uk).
I've preordered a white/bamboo one. I can't wait for it!
Click to expand...
Click to collapse
Pre-ordered also from them White/Bamboo. Can you check your Order Status, mine is On-Hold, not sure what does that means, can you check it from your Order History?

I'm torn between ordering the bamboo at handtec or the normal black one at amazon. Last year a friend had to change his bamboo Moto x twice (back kept coming off). Don't know how easy would be an exchange at handtec.
Sent from my GT-I9505G using Tapatalk

blitos2 said:
I'm torn between ordering the bamboo at handtec or the normal black one at amazon. Last year a friend had to change his bamboo Moto x twice (back kept coming off). Don't know how easy would be an exchange at handtec.
Sent from my GT-I9505G using Tapatalk
Click to expand...
Click to collapse
I'd go through moto, advanced replacement with deposit.

The price seems very high. The difference between Motomaker US and the ones in Europe I checked (UK and Germany) is about 150-200€
At that price-range you can buy phones like LG G4. One of the main reasons I was looking at Moto X was its low price and it seems that in Europe that is not true.

wow what a price increase compared to other countries. Rip off UK strikes again. I knew I should have taken the 1+2 invite I received. No chance I will be buying this phone anymore, not when a brand new LG G4 can be had for £330

Gutted really, I will be giving the Style a miss. Config I wanted below but the price is holding me back.
Total£454.00
Base Price£399.00
Back - Bamboo Wood £20.00
Memory - 64GB £35.00
Will possibly go for the Nexus

My order was already showing as built and complete last night. I also spoke to customer services and they say it should arrive much sooner then the 9th October. Really hoping it will ship out today for delivery early next week.

xxnoelziexx said:
Gutted really, I will be giving the Style a miss. Config I wanted below but the price is holding me back.
Total£454.00
Base Price£399.00
Back - Bamboo Wood £20.00
Memory - 64GB £35.00
Will possibly go for the Nexus
Click to expand...
Click to collapse
Handtec is still selling the 32gb version for 350, but I really want 64GB.
Such a shame UK consumers get ripped off every time.

HOW MUCH?! I was holding out for this but there is NO chance I'm getting it at that price! There is no way that the Style is £105 better than the LG G4! Give them some grief on Twitter, I just have

DrearierJester1 said:
Pre-ordered also from them White/Bamboo. Can you check your Order Status, mine is On-Hold, not sure what does that means, can you check it from your Order History?
Click to expand...
Click to collapse
My order says processing, but keep in mind that it was in this status since I ordered it. I've contacted them through the online chat and they told me the phone should be available for the end of this week or next week.

darlsquall74 said:
My order was already showing as built and complete last night. I also spoke to customer services and they say it should arrive much sooner then the 9th October. Really hoping it will ship out today for delivery early next week.
Click to expand...
Click to collapse
My order was showing as built and complete this morning too. I'm hoping to receive it much sooner than the 9th October. Won't be long once it ships!

jamespat93 said:
My order was showing as built and complete this morning too. I'm hoping to receive it much sooner than the 9th October. Won't be long once it ships!
Click to expand...
Click to collapse
I spoke to Moto chat and they disappointingly said the following:
I have checked the order details, everything is looking fine with the order, once the mobile is shipped you will receive an email with the tracking details. We have standard shipment method so it will be 7 to 10 days. However as the Moto X Style is in preorder state only you can expect the mobile by mentioned expected date.
The order has been received by the fulfillment centre, we are unable to confirm if it is build and ready or not however once the mobile shipped from fulfillment centre you will receive an email with the tracking details.
Oh well, guess I wait for the email!!

Where to buy Note 20 Ultra Snapdragon in the UK from in 2021?

Does anyone knows how/where I can buy the Snapdragon version N9860 or N986N in the UK now?
I used to buy all my previous Notes from eGlobal but they have now stopped doing business in the UK due to brexit.
I’ve found a few on eBay but they are all shipping from HK to EU warehouses then to UK so i’d assume there will be a huge custom/duty charge bill as UK is no longer in EU duty free area.
any tips?

DDR64 said:
Does anyone knows how/where I can buy the Snapdragon version N9860 or N986N in the UK now?
I used to buy all my previous Notes from eGlobal but they have now stopped doing business in the UK due to brexit.
I’ve found a few on eBay but they are all shipping from HK to EU warehouses then to UK so i’d assume there will be a huge custom/duty charge bill as UK is no longer in EU duty free area.
any tips?
Click to expand...
Click to collapse
Wondamobile is very popular as you can see on trust pilot. It's not UK based but delivery is normally within 7 days for an extra £7 or so and all custom and duty charges are covered. Also the supply 1 year warrany with them. I've literally just got mine 20 Ultra from there.

xORJSx said:
Wondamobile is very popular as you can see on trust pilot. It's not UK based but delivery is normally within 7 days for an extra £7 or so and all custom and duty charges are covered. Also the supply 1 year warrany with them. I've literally just got mine 20 Ultra from there.
Click to expand...
Click to collapse
Thanks,as long as duty charges are covered like eGlobal used to do.
Do you think £850 is a good price for 256GB version at this point? I’ve seen them around £800 recently but there was nothing about duty charges.

DDR64 said:
Thanks,as long as duty charges are covered like eGlobal used to do.
Do you think £850 is a good price for 256GB version at this point? I’ve seen them around £800 recently but there was nothing about duty charges.
Click to expand...
Click to collapse
I think it's a good price based on knowing you wont get stung with any other charges at customs and with a 1 year warranty peace of mind. Most reviews of people on UK buying don't seem to mention anything about customs, other countries in Europe have said they had to pay customs but wonda mobile refunded them within days.

DDR64 said:
Does anyone knows how/where I can buy the Snapdragon version N9860 or N986N in the UK now?
I used to buy all my previous Notes from eGlobal but they have now stopped doing business in the UK due to brexit.
I’ve found a few on eBay but they are all shipping from HK to EU warehouses then to UK so i’d assume there will be a huge custom/duty charge bill as UK is no longer in EU duty free area.
any tips?
Click to expand...
Click to collapse
Mine was supplied by T-dimension.com for £853 inclusive last year. They are still listing the phones, but I have not checked post Brexit changes, if any. My parcel was shipped to me from within the UK, so no fear of customs charges or problems.
They do have some quite stringent security checks, which might seem like a ball ache, but I was aware in advance and just followed the instructions. Nine days total from order to delivery.
https://www.t-dimension.com/uk/catalogsearch/result/?q=N9860
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I bought mine from ebay USA, Opened - Never used. Phone cost with shipping GBP594 and import fee 4.5%. So total I paid GBP620. I waited two weeks.

Nettwerk said:
I bought mine from ebay USA, Opened - Never used. Phone cost with shipping GBP594 and import fee 4.5%. So total I paid GBP620. I waited two weeks.
Click to expand...
Click to collapse
That’s a great price even with import fees.
Was the import/custom fee generated by ebay?

I think yes. Because for phone showed price 594 with shipping and on checkout was 620. Yes it was really good price for new Note 20 Ultra.

Question Samsung store promotional credit can't be used for everything in the samsung store?

So I've pre ordered my S22U ( amazing btw) and now I've received my $250 promotional credit as I didn't use it for accessories i didn't need. Figured I'd put it towards one of the Samsung TV's to replace my older one. No dice. During check out it says this promo can't be used for the items in the cart. Can the credit only be used for accessories?

I believe so. It sucks and the worst part is they limit the choices even within the accessories section.

Darn, it would not work for a sound bar either. I do not need that lousy keyboard they offer for the S8+

Well that sucks! So do their accessories though.

Man, those are some deceitful tactics. I'd wait until after the pre order window had i known as they've increased the trade in value by $150 while removing what's turning out to be a useless Samsung store credit after that window. What am I supposed to do with this useless credit now? Ffs

AeroSatan said:
So I've pre ordered my S22U ( amazing btw) and now I've received my $250 promotional credit as I didn't use it for accessories i didn't need. Figured I'd put it towards one of the Samsung TV's to replace my older one. No dice. During check out it says this promo can't be used for the items in the cart. Can the credit only be used for accessories?
Click to expand...
Click to collapse
I think I have good news about it for you: try search for the desired item in a search box(google for example) and from the different sellers sites pick Samsung and open their page to view that item, sign in to your account and proceed to the cart with that item, the cart will show your available points plus you can apply your promo code in the box and buy that item(s) at final, discounted price.
It has worked for me last night when I tried to spend my $50(reservation$$) plus I had $8 reward points but on the Samsung product pages they had only a meaningless remnants-crap items I wasn't interested in buying. I didn't care that the 15W wireless charger + 25W brick and cable was "out of stock" I got the items with April 7th delivery date - but of course, today Samsung already sent me a 'corrected' date: April 14th. That's ok, at least I've got what I want and need - not what they want me to spend my $$ on.
I hope it will work for you on TV.
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mzsquared said:
I think I have good news about it for you: try search for the desired item in a search box(google for example) and from the different sellers sites pick Samsung and open their page to view that item, sign in to your account and proceed to the cart with that item, the cart will show your available points plus you can apply your promo code in the box and buy that item(s) at final, discounted price.
It has worked for me last night when I tried to spend my $50(reservation$$) plus I had $8 reward points but on the Samsung product pages they had only a meaningless remnants-crap items I wasn't interested in buying. I didn't care that the 15W wireless charger + 25W brick and cable was "out of stock" I got the items with April 7th delivery date - but of course, today Samsung already sent me a 'corrected' date: April 14th. That's ok, at least I've got what I want and need - not what they want me to spend my $$ on.
I hope it will work for you on TV.
View attachment 5571035
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Damn, I wish I didn't use the promo for the bunch of accessories I didn't really need. I guess the wireless car charger will be OK along with the smart tag plus. But I have no idea what I'll do with the buds pro. Already have a bunch of better sounding BT headphones. Spoke with their customer service and they told me the code is only for the watches keyboards and phone accessories. Even a Samsung external SSD wasn't able to be discounted. Hope this works for others should they see it before they pull the trigger.

That charger I bought was nowhere to find in their promo offers, but I figured out that it has to be advertised elsewhere, they are in the sales business after all, Samsung webpages is a mess so I'm glad I'm done w/ them now for at least one year if they put something interesting on the market next "flagship" season of 2023 ) The time spent on "chatting" w/their cs always makes me contemplating about quitting Samsung forever yet, I come back again.

Unless the Galaxy Watch 4 with LTE is considered an accessory, I had no problem spending my $250 credit, my $13 bonus points as well as $37 extra dollars to pay for the watch.