Related
Just a heads-up
I have had the Vox for a couple of weeks here in Sweden
It is being used with Active sync towards an Exchange 2003 over GPRS
I quickly noticed that suddely it was not possible to receive SMS or incoming calls, the calls just got redirected to voicemail, after a reboot the phone started working for a while again, but it kept coming back.
After a couple of discussions with HTC and the distributor (and 2 rounds to the service partner for more extensive tests only to say that the phone was fully functional...) I now know what the problem is, and I put it here to let you know.
Aparently here in sweden and the rest of the nordic coutries we use GPRS type B
See here for a spec:
http://www.gsmworld.com/technology/gprs/class.shtml
And the radio stack in S710 has trouble switching between GPRS and GSM
What they told me is that HTC are working on this, (and they better be and fast...), because without a fix GPRS is useless on this phone it could anytime hang in either GPRS or GSM mode, resutling in nonworking GPRS or (even worse) no GSM, you only notice this on the fact that incoming calls are not working, outgoing calls works.
So the only way to test is constantly call your own phone to see if it is still working.
The only fix I have found to this so far is to disable all GPRS accounts and reboot the phone...
Just thought I should share this information with you. I have a feeling that more people will experience this, and I had to do a lot of digging to get this information.
If someone else has some more information or experienced this I would love to hear about it.
Thanks for the tip.
Got my S710 yesterday evening, did the GRPS setup today afternoon and tonight got couple of calls redirected to voicemail... Yep GPRS was on (although I wasn't actually doing anything, just noticed the "E" icon for an active connection). Thought was only bad reception... Knew about the missed calls because of the SMS telling me right away somebody had called.
Anyhow, SMS were getting in... Maybe it's not related to the same problem... Hopefully was really only bad reception, but enough reception for SMS.
I'll do some more testing tomorrow. I can't afford missing work calls or I know I'm fired by listening my voicemail.
Thanks,
Ka.
Ok, time to disable the GPRS settings... Let's hope they make a bugfix soon for this.
thats really worrying. has anyone experienced this in the UK ?
The whole point of the S710 is so I can have IM and push email and phone on one tiny device with keyboard
I think this is all related to the GPRS class B, what I understand so far at least is that this is mainly a problem in the nordic counties where this is used (I may very well be misinformed, this is new to me, I have a diploma in GSM technologies from a short course but that is not even worth the paper anymore )
If a network uses Class A, this is what I am told not a problem, and Class C seems mostly useless everywhere, look at my link in my first post and read about Class C ,you will see why
Kast, that sounds like a slightly different problem, I don't get SMS or calls when this happens, you also have access to EDGE and that may not have the same problem (don't know). But it would either way be interresting to see if you experience problems.
gprs class b
The class of GPRS (class B) is parameter no to gsm provider. This is spesification on device htc s710.
I have also htc s620. Result of my testing is that this device is working on Gprs Class B. When i made sinhronzation to exchange server then you can't call my gsm number, but when my sinhro is done you can call my gsm.
The bug on htc s710 is very serios i hope that from htc make quickly patch or update to solve it !
definitely all working fine on my new S710 in the UK. Will be trying in NY next week .....
Yes I think the problem is definately in Tele2's network in Sweden but probably also the other networks hera as well as in Denmark, Norway and Finland
That is what I've been told anyway. But thanks for the info
htc-s710
gd day friends
have just tried this issue on a orange il simcard and no problems were found
i can get calls and sms while gprs is on !
thanks
Then orange has GPRS class A (I wish they had that in sweden as well then we would not have that problem here...)
I have the same problem with a HTC Tytn in Belgium with Proximus, whenever the GPRS connections is enabled, calls tend to be blocked and go directly to my voicemail. Only fix is to disable the GPRS connection and only use it to check your mail every hour or so.
If I remember rightly, All GPRS phones are class B anyway. Never come across a class A GPRS handset yet (or if i have, it was never plugged as a class A device).
what tends to happen is that the network and the phone will negotiate to suspend the GPRS connection when there have been no packets sent for a certain amount of time to save the power on the handset and the towers, and to optimise the bandwidth to accomodate as many users as possible.
Seems your network might have this suspend timeout set a little too high, or alternatively, I suppose the network infrastructure could be Class B and therefore not support it at all.
I'm sure there was a reg hack around for earlier smartphones to make the GPRS connection disconnect automatically after 30 seconds or so. seems you might have to set activesync to check avery so often and see if you can find this hack.
ubfortunately, this is always going to be an issue on GPRS/EDGE devices if you are a heavy email user....but the networks still want the handsets, so they will still be made.
Hi,
I donät think the problem is with the network timeout, I have used the similar setup with Nokia handsets and Sony-ericsson and the correctly suspend the GPRS and then resume it after a finished call. But this phone seems to hang in the GPRS mode, then network is trying to send the call to the phone but the phone is not able to pick it up.
I think you are right that the registry hack might help, have not tried that yet, don't know if it is the same in WM6 either. But I might give it a try, now I have solved it via WLan at work and no e-mail elsewhere :-/
Did a bit of testning with the registry keys found this thread
And changing the first key
DWORD CacheTime
60 - Timeout in seconds
String SuspendResume
~GPRS! - Always On
GPRS_bye_if_device_off - Timeout after CacheTime
This works, setting the timer to 30 seconds automatically disconnects the GPRS session, next is to see if the phone stops receiving calls or if it still works even with GPRS activated... Let¨s keep out fingers crossed
Solved this (at least temporarily)
The registry edit seems to solve the problem at least eough for me to receive e-mail at scheduled times and receive calls.
However this is not a final solution, still waiting for a radio update from HTC...
And there is always a risk that the phone stops working during the rime GPRS is active...
I have a s710 also. I'm having missed calls very often, people are complaining they can't reach me. Sometimes after a certain period a sms arrives that i haved missed calls.
I use GRPS constantly due to the syncing with exchange (push mail) at my work.
Is there a solution for this problem yet?
You should try the radio in the Arabic rom (do a search).
It's the latest version.
After much experimentation, i have found the following:
1. If i boot up my phone WITHOUT the USB cable attached, and i start transferring data from the internet, my phone will not allow any incoming calls. They all get sent to voicemail.
2. If i boot up my phone WITH the USB cable connected (which happens to block GPRS data), but THEN DISCONNECT the USB cable so i can activate a GPRS connection, when I start transferring data from the internet to my phone, it will pause the data transfer and allow incoming calls to ring through to the phone.
My company has C500 ( Vox in Asia named Dopod C500 ). We suffer from the same problem that everyone in this thread are talking about....hang and incoming calls blocked. The only way to solve is romove the battery to reset it.
HTC Thailand gave us the -new hope- ROM which I believe it was modified from the Arabic ROM. But no improvement.
Anyone get the solution?
MR2046 T_T
on my S710 i can receive calls but the caller cannot hear me.
but when i make a call its perfect.
I am tired of making callbacks, somebody pls help
I have read many people have had problems with random phone restarts when making or receiving calls, but my issue is much more specific.
I'm surprised my Googling hasn't turned up anything on this problem, as my Touch Pro is running a stock rom (from 3 Australia), and issue was occurring before I installed any additional apps.
Issue as follows:
Model: HTC Touch Pro T7272 (Raph100)
ROM: 1.90.861.7 WWE
Radio: 1.02.25.19
Protocol: 52.33.25.17U
When connected to PC via USB and Windows Device Mobility Centre is active (the Vista version of Activesync), whenever an incoming call is answered, the phone restarts / reboots itself within a second of answering the call. I don't know if this also happens when making a call as I haven't tested that yet.
** Edit 1 **
I have now tested outgoing calls and the phone does not reboot / restart, so this problem is limited to incoming calls only.
** Edit 2 **
Restart also occurs when mail is syncronising over a GPRS/EDGE connection and an incoming call occurs. Appears issue is somehow related to Activesync or mail send/receive (in this case it was an IMAP mail account).
** Edit 3 **
I've found another reference to perhaps the same issue at http://forum.xda-developers.com/showthread.php?p=2827920 where the phone would reboot within 30 seconds or so of making a call when roaming. My house (the only place I've seen this issue now that I think of it), is in a roaming area for my carrier, so this may be the same issue. Mine definitely only reboots during a mail send / receive though (not sure if normal data transfer will cause this - haven't tested yet).
** Edit 4 **
Reboot occurs during ANY data transfer on EDGE/GPRS when an incoming call occurs. Tested by updating weather whilst calling phone from landline. It appears the Raphael doesn't know how to handle the fact that Voice and Data aren't supported on GPRS/EDGE simultaneously, so it just poos itself and reboots. Although I originally thought this was somehow related to an active WMDC connection via USB, my phone must have been syncronising mail via the GPRS/EDGE connection (as I'm roaming here), even though it was plugged in to the PC. I have now confirmed that so long as data isn't being transmitted via GPRS, calls can be received or made whilst it is plugged in via USB and Activesync/WMDC is active.
** End Edit **
As I do more tests I'll add more information to this post.
I'm experiencing the same problem here also.... I'm with 3 and when the phone is roaming on the Telstra network, it will reboot within 30 or so seconds of receiving an incoming call.
Just want to add that I can reliably crash the phone if I make an outgoing call whilst roaming (easily done, my house is in a roaming area for 3), and I go into my mail client and select send/receive... bang... restart.
Another 3 customer with same issue
Hi guys.. Just wanted to drop myself in as another user with the same issue.
I thought it was a doa handset and took it back but new one doing the same thing (when roaming)
Has anyone tried any other rom on it?
Cheers
I have a colleague with the same phone and ROM as me, so I will test with his device today to see if the same thing happens. I suspect the Network 3 Radio stack is dodgy, so I'll be letting 3 know about this as soon as I confirm whether this is happening on my friend's phone.
There's another person having this issue here;
http://www.1800pocketpc.com/2008/03/19/auto-disconnect-gprs-on-ppc.html
He says
# Marko Says:
October 5th, 2008 at 11:48 am
how do i hack the registry, so that when an incoming call is received, to turn of GPRS.
I have a problem with my network, when GPRS is downloading, and an icoming call is received -> the device restarts.
Thanks
Marko
Click to expand...
Click to collapse
Okay, have now tested this with my colleague's TP (which has same ROM, Same radio, same carrier and so-forth), and his TP DOES NOT RESET under the same circumstances!
This being the case, it looks like a hard reset is the logical next step as something must have gotten buggered up somewhere along the line!
Now to look up how to hard reset these things....
I'll report back with my results.
Okay, Hard Reset fixed it.
I read somewhere in XDA-Dev that a part of the OEM setup you see when you first start the device has already been completed (either by 3 or someone else further up their supply chain). I can confirm that after the hard reset, the setup process was slightly different (longer), than what I saw when I first turned the TP on out of the box. Whether this has any bearing on things I have no idea.
I will now begin the laborious process of installing and tweaking everything as per my requirements whilst testing this restart-on-call issue in-between each step to see if the issue arose because of something I did.
I'll report back either way.
After a day, and all software reinstalled, I don't seem to have this issue anymore. I can only assume that this was due to some setting / configuration which was made by 3 or someone else up the supply chain before I received the phone, or maybe one of the configuration scripts didn't run properly when I first turned on the phone. Either way it's working now.
Codenix.
guys, just letting you all know that my phone is a non-3 HongKong edition, it has RomeOS2 on it and the latest radio. I haven't tested it in a couple of days, but since mine hasn't been "touched" by Three, I doubt it has to do with their ROM or Radio
guys, just letting you all know that my phone is a non-3 HongKong edition, it has RomeOS2 on it and the latest radio. I haven't tested it in a couple of days, but since mine hasn't been "touched" by Three, I doubt it has to do with their ROM or Radio
Edit: and my phone is still crashing.
Mine crashed again on the weekend, so either the problem was intermittent when I did my testing the other day and didn't show itself, or something I've installed since then has caused the problem.
The only thing which springs to mind is the latest version of Google Maps which I installed on the weekend, and which I had also installed prior to noticing the reboot issue before my hard restart.
Thanks for your input Sawbones - at least this confirms that there's nothing specific to the Three ROM causing this.
I surprised many more people aren't also experiencing this problem. Perhaps most people rarely roam.
I have the touch pro and use this India. I have the same problem while roaming. I have installed BlackBerry Connect and whenever i am on EDGE or GPRS, the phone crashes and reboots when I receive an email while I am on an incoming call. I haven't found a solution yet.
- Radha
Codenix said:
I have read many people have had problems with random phone restarts when making or receiving calls, but my issue is much more specific.
I'm surprised my Googling hasn't turned up anything on this problem, as my Touch Pro is running a stock rom (from 3 Australia), and issue was occurring before I installed any additional apps.
Issue as follows:
Model: HTC Touch Pro T7272 (Raph100)
ROM: 1.90.861.7 WWE
Radio: 1.02.25.19
Protocol: 52.33.25.17U
When connected to PC via USB and Windows Device Mobility Centre is active (the Vista version of Activesync), whenever an incoming call is answered, the phone restarts / reboots itself within a second of answering the call. I don't know if this also happens when making a call as I haven't tested that yet.
** Edit 1 **
I have now tested outgoing calls and the phone does not reboot / restart, so this problem is limited to incoming calls only.
** Edit 2 **
Restart also occurs when mail is syncronising over a GPRS/EDGE connection and an incoming call occurs. Appears issue is somehow related to Activesync or mail send/receive (in this case it was an IMAP mail account).
** Edit 3 **
I've found another reference to perhaps the same issue at http://forum.xda-developers.com/showthread.php?p=2827920 where the phone would reboot within 30 seconds or so of making a call when roaming. My house (the only place I've seen this issue now that I think of it), is in a roaming area for my carrier, so this may be the same issue. Mine definitely only reboots during a mail send / receive though (not sure if normal data transfer will cause this - haven't tested yet).
** Edit 4 **
Reboot occurs during ANY data transfer on EDGE/GPRS when an incoming call occurs. Tested by updating weather whilst calling phone from landline. It appears the Raphael doesn't know how to handle the fact that Voice and Data aren't supported on GPRS/EDGE simultaneously, so it just poos itself and reboots. Although I originally thought this was somehow related to an active WMDC connection via USB, my phone must have been syncronising mail via the GPRS/EDGE connection (as I'm roaming here), even though it was plugged in to the PC. I have now confirmed that so long as data isn't being transmitted via GPRS, calls can be received or made whilst it is plugged in via USB and Activesync/WMDC is active.
** End Edit **
As I do more tests I'll add more information to this post.
Click to expand...
Click to collapse
Any luck so far? I have the same issue in India. I have tried every single trick that i know off including updating the ROM and flashing a new Radio (1.02.25.28 - saw it in another thread that this is a good and stable Radio Version.). It is very annoying that everytime i receive a blackberry email when i am on a call the phone would reboot
-Radha
No luck here. I thought the reset had fixed it, but perhaps my testing wasn't very good as I had to force my phone to roam, unlike when I am at home and I'm outside my provider network area.
I'm surprised more people aren't reporting this issue though.
Surprising indeed. Not many are complaining about this it looks like. I have been searching the Internet relentlessly to see if anyone has solved this but to my bad luck there is none.
The phone crashes if i receive a call while i am updating my weather. So far i have tried the following Radios:
1.01.25.16
1.02.25.11
1.02.25.19
1.02.25.28
1.02.25.27
1.02.25.31
1.02.25.32
The phone crashes on the said problem consistently. I even recently updated my ROM to ROMeOS 1.40 and repeated the above Radio's to verify. I am able to reproduce this problem with:
* Blackberry Connect receiving emails while on the call
* ActiveSync Receiving emails while on the call
* Updating Weather
Basically any data connection being active.
I am extremely frustrated with this phone and thinking of dumping this phone and go back to my TYTN II (Kaiser) which was perfect and worked with EDGE/GPRS and BlackBerry flawlessly.
- Radha
+1 Here, tried different ROMS, different radios and even different SIM cards, I guess it's goin back......
Same here guys. Im on 3 and when I roam to Telstra GSM it dies very soon after. This is very annoying and HTC should fix this as a matter of urgency.
Rename thread to "Raphael restarts on call when roaming"
Can a moderator please rename this thread? The issue is not related to wmdc as I originally thought.
Thanks.
Codenix.
Happening to me as well (and i am trying to support 4 others in our business).
If only 3 would have some bloody coverage it wouldnt be such a problem.
Has anyone tried the new ROMs for Optus/Vodafone?
Or could it have something to do with turning on/off HSDPA?
Is there a way to stop data connections when roaming? so at least we could use it as a normal phone when roaming.
I am trying to get VOIP to work on my Fuze, and it has just been one problem after another. But my main problem is that it seems to be flaky I think it disconnect from the VOIP but still said it is connected. So i can call out and it reconnects and it all works. But no one can call in and i haft to go in to the phone settings and then internet turn it to off then back on again to whenever avalible, then they can call in for awile untell it disconnect again.
When i reset my divice sometimes is comes back on as connected and other times it come back on disconnected and i haft to go back to the phone setting and turn VOIP off and on again.
Is this a problem for everyone, or just me?
Oyeah i am using sipgate as my VOIP provider
Any Help would be much appreciated
Anyone have any suggestions?
bad connection? Mobile/3G/2G connection or wifi?
hard reset?
It might be a bad connection I will also do a hard rest.
So do you have any suggestions, if it is a bad connection. So it will automatically log back in what the connection is available again.
I am using Internet Calling 21109 to hack it. and then using a program call Sip conf tool to setup my VOIP settings. Is this the best way to do this or do you suggest something better?
Thanks
Catsrules1 said:
It might be a bad connection I will also do a hard rest.
So do you have any suggestions, if it is a bad connection. So it will automatically log back in what the connection is available again.
I am using Internet Calling 21109 to hack it. and then using a program call Sip conf tool to setup my VOIP settings. Is this the best way to do this or do you suggest something better?
Thanks
Click to expand...
Click to collapse
I'm having the same issue you are (I'm using wifi). I'm playing around with some registry settings trying to fix it - will let you know if I find something that helps.
I'm also using the same tools to set it up as you are - and those are indeed the best ones.
Good to know am not alone with this problem. Hopefully we can find a solution.
I am using my 3G connection
Catsrules1 said:
Good to know am not alone with this problem. Hopefully we can find a solution.
I am using my 3G connection
Click to expand...
Click to collapse
Who is your service provider? Are you on ATT? And if you are on ATT, which ROM are you using?
VOIP on Windows Mobile
I have struggled for two years trying to do this, with countless releases. I eventually just bought a second wireless voip phone that works great, and was inexpensive. Not a great solution. I can get it to work, however the call quality is terrible, and the client is flaky as can be. I also dont like the way the dialer makes you select voip or provider and then stays on it. I have tried a few third party software apps such as fring, and Xbeam, and these worked a whole lot better. In addition, most voip clients are speaker only. You can use a bluetooth headset, and that helps alot. I guess what I am trying to say is that unless you love endlessly searching for a solution, or are hell bent on getting this working, I would save your time and work on something else. PM me and I can send you the info on the phone that I got.
Break out the Head & Shoulders..
Voice over IP is Flaky
I am trying to get VOIP to work on my Fuze, and it has just been one problem after another. But my main problem is that it seems to be flaky I think it disconnect from the VOIP but still said it is connected. So i can call out and it reconnects and it all works. But no one can call in and i haft to go in to the phone settings and then internet turn it to off then back on again to whenever avalible, then they can call in for awile untell it disconnect again.
When i reset my divice sometimes is comes back on as connected and other times it come back on disconnected and i haft to go back to the phone setting and turn VOIP off and on again.
Click to expand...
Click to collapse
the problem with VoIP is that Voice travels over IP networks in packets in the same manner as data, so when you talk over an IP network your conversation is broken up into small packets. These voice and data packets travel over the same network with a fixed bandwidth. So its unreliable and doesn't provide a mechanism to ensure data packets are delivered in sequential orderhttp://en.wikipedia.org/wiki/VoIP#Challenges
wish i had real info for you, i was listening to an Adam Corrolla podcast and he was going off about VoIP.. If you were fortunate enough to be connected to a DS1 line aka T1 line, you wouldn't experience the $hitty quality.. but they cost several hundred thousand..
TechnoHippie said:
Who is your service provider? Are you on ATT? And if you are on ATT, which ROM are you using?
Click to expand...
Click to collapse
Here are my spec
Device-HTC Fuze
ROM-5.11.502.2
Radio-1.14
Cell Provider-at&t
VOIP Provider-sipgate
bnesmith said:
I have struggled for two years trying to do this, with countless releases. I eventually just bought a second wireless voip phone that works great, and was inexpensive. Not a great solution. I can get it to work, however the call quality is terrible, and the client is flaky as can be. I also dont like the way the dialer makes you select voip or provider and then stays on it. I have tried a few third party software apps such as fring, and Xbeam, and these worked a whole lot better. In addition, most voip clients are speaker only. You can use a bluetooth headset, and that helps alot. I guess what I am trying to say is that unless you love endlessly searching for a solution, or are hell bent on getting this working, I would save your time and work on something else. PM me and I can send you the info on the phone that I got.
Click to expand...
Click to collapse
I wouldn't mind going 3ed party,
I tried some a wile back but the problem i ran in to was that nothing else interfaced with them. Like in my contacts if i said call this person it would use the build in phone software not the VOIP software. I am not sure if there is a work around or not for that.
I think it was skype and Nimbuzz
it seemed like nimbuzz got it to work in the normal speaker. I will haft to go back an check
Hi,
I'm using HTC Sensation, and can't seem to receive incoming calls when 2G data connection is active. Same goes for SMS messages. As soon as the "E" sign goes blank or if I disable mobile data, the calls start coming through.
I've tested this out with SIMs from other networks as well. Problem persists with them as well.
A little research shows DDTM (whatever that is) needs to be disabled. HTC Sensation has no such setting, the closes it comes to is "Enable always on mobile data" which is disabled on my phone - still having this problem.
After a little while of continuous mobile data use, the phone gets hot (as expected) and the battery starts to drain real fast.
Aren't incoming calls supposed to interrupt mobile data connection to host calls?
No, with edge you can't have data & calls at the same time. People should automatically go to voicemail if you have an active data connection (actually pulling down/sending data).
As far as I know, a call has never interrupted my data while on edge, back before 3G
xnifex said:
No, with edge you can't have data & calls at the same time. People should automatically go to voicemail if you have an active data connection (actually pulling down/sending data).
As far as I know, a call has never interrupted my data while on edge, back before 3G
Click to expand...
Click to collapse
I don't think that's true. I had Hero before this one and data used to be on all the time, it always got interrupted in the event of an incoming call. Hell that's the default behavior on any cell phone from Nokia to Samsung. Even Galaxy S 2 does it!
Could it have to do anything with permissions?
Was wondering, is this an application-related thing? Specifically if an app doesn't have the "Read phone state and identity" permission, and uses mobile data, it won't interrupt itself when an incoming phone call comes in.
Just an idea.
irtiza.nazar said:
I don't think that's true. I had Hero before this one and data used to be on all the time, it always got interrupted in the event of an incoming call. Hell that's the default behavior on any cell phone from Nokia to Samsung. Even Galaxy S 2 does it!
Click to expand...
Click to collapse
it may have been connected but not sending/receiving. If you're sending/receiving data (active connection) at the time that a call comes through, then it will get bounced to voicemail.
Whenever I make a phone call, for some reason the phone almost always disconnects the call, this is the 2nd nexus I've had, first was replaced due to poor GPS lock - this issue has happened with both phones?
Could I be touching something accidentally during the call causing it to disconnect?
Got me baffled this, if I can't sort it the phone will have to go
Call disconnected automaticaly
scoobydoo99 said:
Whenever I make a phone call, for some reason the phone almost always disconnects the call, this is the 2nd nexus I've had, first was replaced due to poor GPS lock - this issue has happened with both phones?
Could I be touching something accidentally during the call causing it to disconnect?
Got me baffled this, if I can't sort it the phone will have to go
Click to expand...
Click to collapse
As you said this your 2nd Nexus, tell me one thing, Are you using a Wi-Fi network for your call and you leave the Wi-Fi coverage area, your call might disconnect. Try the following actions:
Make the call using the mobile network instead of a Wi-Fi network.
Move back into the Wi-Fi coverage area, and try making your call again.
or If not, then might be its your telecom provider problem.:good:
I don't you are touching something accidentally. My guess would be a poor network connection.