Well after a night and a day here's the answer to my problems with my TP. It seems there's a programming issue with both diamond and touch pro in the Puerto Rico Sprint Network. This causes these issues: Even when it says EVDO our phones are not connected to the network fully, so you can't surf and even phone calls don't come thru the majority of the times. Since the phone internally keeps trying to connect to the network it causes the battery to drain at a rapid pace and therefore making it very hot. They are working on this issue and was told a patch should be comming out a.s.a.p. I was offered a full refund but I decided to keep my TP and just swap esn's and keep using my mogul 6800 until this is resolved. If you are in the PR Sprint Network be advised your Diamonds and Touch Pro's will not funcion correctly unless your in a 1X all the time or in roaming.. Hope this gets fixed sooon I really want to use my new phone.
Related
My 9502 was sent off to the seller requesting a refund just over 2 weeks ago. Thay have finally decided that they can't replicate the problem and are sending it to I-Mate (again) to repair.
I can see me getting fobbed off here so I thought I'd try this survey. I know a lot of people on these forums reported returning their 9502 because of the bug where it won't search for signal when on standby or had general signal problems.
Please answer the poll question and maybe post where you live and which network operator you use.
Cheers.
No problems here !
No problems using my 9502 through TIM Brasil ! Where I live I have EDGE (and GPRS, of course) only for now (3G will reach my city soon), but I travel daily to a 3G/HSDPA covered area.
Cheers!
Carlos
No Problems here too
I am in Melbourne, Australia. Have had my 9502 for about 3 months and it has not missed a beat. I have noticed that when it can't find a GSM connection, it will switch to 3G. Which is ok by me. I have not loaded it up with too many apps, just some for my basic needs. Even when travelling I have no connection issues.
1. SPB Plus
2. SPB Shell
3. TomTom
4. Resco Keyboard
5. Fizz Traveller.
Cheers for this guys. Keep em coming!
In Sydney Australia (Telstra) and havn't had any signal problems (have had the 9502 for a few months). I was also in the US recently and global roamed onto AT&T and had no apparent issues there either.
It is kinda looking like this is a problem with the 9502 on UK frequencies. Or maybe its a problem which the Telstra ROM doesn't suffer from.
I flashed tot he 6.1 ROM and it still suffered with it. It really did render it useless as I travel a lot.
Either way, I wish they'd hurry up and fix it or replace my bloody device. It's been gone 3 weeks now (+ 2 weeks the first time).
Come on UK users! Surely some people on these forums must have a 9502.
I have a 9502 and it never suffered such problems - it was always perfectly reliable (well, as reliable as can be when you are on Tmobile UK!). I did not flash the 6.1 upgrade and am just about to sell it as I have moved to a Diamond (and am likely also to get my mits on a Touch Pro)!
apd said:
I have a 9502 and it never suffered such problems - it was always perfectly reliable (well, as reliable as can be when you are on Tmobile UK!). I did not flash the 6.1 upgrade and am just about to sell it as I have moved to a Diamond (and am likely also to get my mits on a Touch Pro)!
Click to expand...
Click to collapse
Did you use 3G? And do you get good receiption where you live?
I think it s a problem that only affects people in low signal areas. In my home and in cities it is fine, but if I go somewhere with no signal or if signal drops for a few seconds it will not search again until awoken. I travel a whole lot meaning it spends a lot of time sat in my pocket with no signal.
I am on Vodafone and have noticed that they have appauling coverage which I think makes the problem much more noticable. I live in a 3G area and get full signal HSDPA in my house. This is true for almost the whole area I live in for about 5 miles in each direction, however there are absolutely loads of 'dead spots' where there is no signal whatsoever, or where signal comes and goes.
And where my girlfriend lives, signal will drop every 5 minutes or so. Not a problem with normal devices as they just search again and have signal again after 4 or 5 seconds. The 9502 does not do this unless I wake it up meaning most of the time I am uncontactable - especially at night when I am not awake to turn the thing on and off.
mike freegan said:
Did you use 3G? And do you get good receiption where you live?
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Click to collapse
I did use 3G and HSDPA (I use Direct Push so it is on permanently). I have terrible signal where i live (halfway down a steep hill in London) but it would only very rarely lose the connection. I would often have only one bar but that has been the same for all my phones. When it lost the connection, it would always regain it when I returned to a better position in the house.
As an additonal note to my previous post, in my work there are many buildings, and there are lots of spots with dead signal. When I pass through one of those areas, the 9502's green led stops flashing, but, as soon as I enter a signal covered area, it starts flashing again, of course meaning it has detected the radio signal.
If I wake it up right afterwards, as soon as I do it I see the signal bar and my operator's name, i.e. it has regained signal whilst in standby mode without problems.
Cheers!
Carlos
That's interesting. Now I'm wondering its something to do with Vodafone, or if it is specific to certain devices. I tried my 9502 set to auto and european but it still suffered, although I know this fixed the problem for people in other localities.
Here's something interesting that may or may not be related: I go to law school on Manchester Oxford Road, right near Oxford Road train station. My SE P990i has always been fine there and gets full 3G receiption on Vodafone. The 9502 also displayed full 3G signal, however it was completely unable to recieve calls and text messages or use the internet. If I walked 5 minutes towards Picadilly, or once I got to Deansgate (the next stop) on the train home it'd work again and text messages would start flooding in. I did this every week for the 3 months I had it and never once managed to use any radio functions on Oxford Road! Bizarre.
I just got my Sprint HTC Touch Pro yesterday and to my surprise I can only navigate in 1x and not EVDO but since Im usually always in a EVDO area I can barely surf the net. I called Sprint Techs on 3 ocasions and they couldnt figure it out. Can anyone help me out?
Could be a provisioning issue. First day i got mine, for 6 hrs data didn't work right so i called in and specifically asked them to re-provision the account.
Ask for Vision technical support when you call C.S next time.
ive called them 3 times for 30 minutes each time with no luck. ive reset the device 2 times. i actually got an advance software tech and we did everything with no response. i know Diamonds are having an issue like this also
I am having the same problem as you I think, normally an always EVDO network however now it seems almost always will only be working on 1x with EVDO failing. I am curious if you have the same power issues as me too, try using activesync (if you have an exchange server) or something to keep the data connection open for say an hour. See if your device gets really hot and have super fast battery drain.
I am not sure why this happens but if you also have rapid battery drain then I would say there is definately something wrong with our devices causing them to only really work most of the time on 1x (sometimes I can connect on EVDO but generally the connection breaks or fails shortly after becoming active).
My thread is at: http://forum.xda-developers.com/showthread.php?p=2849500
raydog100 said:
I just got my Sprint HTC Touch Pro yesterday and to my surprise I can only navigate in 1x and not EVDO but since Im usually always in a EVDO area I can barely surf the net. I called Sprint Techs on 3 ocasions and they couldnt figure it out. Can anyone help me out?
Click to expand...
Click to collapse
In General, when unable to surf EVDO all you need to do is a PRL update - soft reset - then your problem should be solved.
aerra said:
I am having the same problem as you I think, normally an always EVDO network however now it seems almost always will only be working on 1x with EVDO failing. I am curious if you have the same power issues as me too, try using activesync (if you have an exchange server) or something to keep the data connection open for say an hour. See if your device gets really hot and have super fast battery drain.
I am not sure why this happens but if you also have rapid battery drain then I would say there is definately something wrong with our devices causing them to only really work most of the time on 1x (sometimes I can connect on EVDO but generally the connection breaks or fails shortly after becoming active).
My thread is at: http://forum.xda-developers.com/showthread.php?p=2849500
Click to expand...
Click to collapse
Well after a night and a day here's the answer to my problem. It seems there's a programming issue with both diamond and touch pro in the Puerto Rico Sprint Network. This causes these issues: Even when it says EVDO our phones are not connected to the network fully, so you can't surf and even phone calls don't come thrue the majority of the times. Since the phone internally keeps trying to connect to the network it causes the battery to drain at a rapid pace and therefore making it very hot. They are working on this issue and was told a patch should be comming out a.s.a.p. I was offered a full refund but I decided to keep my TP and just swap esn's and keep using my mogul 6800 until this is resolved. If you are in the PR Sprint Network be advised your Diamonds and Touch Pro's will not funcion correctly unless your in a 1X all the time or in roaming.. Hope this gets fixed sooon.
raydog100 said:
Well after a night and a day here's the answer to my problem. It seems there's a programming issue with both diamond and touch pro in the Puerto Rico Sprint Network. This causes these issues: Even when it says EVDO our phones are not connected to the network fully, so you can't surf and even phone calls don't come thrue the majority of the times. Since the phone internally keeps trying to connect to the network it causes the battery to drain at a rapid pace and therefore making it very hot. They are working on this issue and was told a patch should be comming out a.s.a.p. I was offered a full refund but I decided to keep my TP and just swap esn's and keep using my mogul 6800 until this is resolved. If you are in the PR Sprint Network be advised your Diamonds and Touch Pro's will not funcion correctly unless your in a 1X all the time or in roaming.. Hope this gets fixed sooon.
Click to expand...
Click to collapse
I agree the rapid trying to connect to EVDO is the cause, however as I am not in Puerto Rico ( rather a standard sprint area which has fine EVDO coverage) .
I am having the same issues. Only works 1x, it tries EvDO for a bit and it switches to 1x then it connects, very slow and dissapointing.
Makes me want to switch to Verizon, I never had problems with their EvDO network. As a matter of fact, my CarPC has a Verizon card 100% working all the time. And faster too.... Too sad for Sprint. I wouldn't have paid $300 for this Touch Pro if I knew I was going to have problems... I had a regular Touch and it always worked EvDO in the 900k once in a blue moon I would hit 1mb.
I have a regular HTC Touch and I fixed the problem by upgrading the radio. I am thinking Sprint needs to update their end to reflect the radio version the phone has, maybe that fixes it?
I have been having some really annoying issues with the 3G capabilities of the Touch Cruise. I actually think it is something AT&T is doing on the network, but can't be sure. Anyone experience anything like this? Here are the symptoms:
1. The TC worked great on the 3G network when I first received it. Averaged around 700k speeds.
2. I flew across the state and the phone was unable to make or receive calls. I noticed the 3G/H symbol just fine, but no voice, no data. On a whim, I turned off the 3G and went back to Edge and everything worked fine, slower - but fine. I noticed this behavior on several subsequent trips. Coverage maps show 3G capability.
3. I've been to numerous other cities and experience varying 3G speeds, but the phone definitely works.
4. Lately I've noticed the phone almost seems to experience 3G "fatigue" by the end of the work day. In my home area where it seems to work fine, I'll look at my phone and it will either have no service, or it will not be working on 3G (no calls or e-mail). By later in the evening, it appears to be back to normal.
5. A reset will normally bring things back at least temporarily.
6. I have been trying out new ROM's and Radios posted here, but don't think they are the source of the issues. I've upgraded and downgraded with the same results.
Is this the AT&T network? Could it be with the proliferation of 3G devices, the network becomes saturated particularly by the end of the day?
More importantly, if 3G is for some reason unavailable the phone should degrade gracefully enough to allow it to continue to operate on the Edge network without any interaction by the end user.
Anybody else experiencing this behavior? Any tips? Any resolutions?
Re:
You could try to fix the GSM and 3g bands in the phone settings from automatic to your specific band. Normally that reduces ur battery usage and provides better network clarity. It might just help.
Secondly you could try the SEA 6.1 official rom as that seems to be one of the best ones so far.
I had plenty of 3G / Edge issues when i first received my TC. I spent many hours with AT&T tech support as well as a few conferrence calls with AT&T and HTC. No one was able to come up with a viable solution. Being a geek at heart I spent many hours testing roms and radios. Only a few combinations work with the AT&T edge network. My ROM is based on 18129.0.4.5 with a murata radio 1.58.21.23(must be certified murata) and has worked for me with no problems.
Hope this helps
Is anyone having cell signal issues? I moved from a moto q9 napoleon and never had any signal issues; i.e.alway getting evdo signal while in my home, but now with the tp2, i spend most of my time with a 1x signal. And this (1x signal) negatively impacts my battery life.
The better question - is there a fix or solution?
Thanks
John
I have noticed the same thing with my phone. Only had it for 2 days. It gets 3G until I turn into my drive and then it goes to 1x. I had a Treo 700WX on Alltel and always got EVDO. Verizon and Alltel are sharing the same tower. The TP2 has been getting 3G at a lot of other locations that I have tried. I did notice that I was getting no signal lines at home, but when I made a call, it went to 2 lines. I wonder if it is a power saving thing, but I guess the 1x isn't helping the power.
Terrible problems with 1st TP2
The first one Verizon sent me had terrible problems with the radio. Iffy to connect to a call and even though it said 3G could hardly ever connect to broadband. Kept getting irritating popup telling me it could not connect to #777. The replacement they sent is working great here in Ft Wayne. I will update when I get back out on the road and see how it does roaming. I suspect a few may have just been defective since everything about this new unit is better.
As a side note, if anyone knows which registry key can get rid of those stupid popups, I would be grateful since I can't seem to find directions anywhere. I really don't need constant reminders after I hit dismiss the 1st time.
i've been having horrible battery life as well - and received the #777 problem as well yesterday. i thought it was a network issue or some software that caused the problem. i guess it isn't, though it seems to be working fine now? anybody else see this error?
i'm coming from AT&T so it's hard to get worse reception than that.. will see if it is as good as my last verizon phone however.
Hi, so I made a Reddit post about this with a screen recording of the issue I am having. So basically, I've had this AT&T (refurbished) LG V60 (android 10) for about 42 days now and today it started to act up and kept disconnecting from the carrier network. It would constantly cycle from identifying the carrier network, getting cellular signal then dropping it after a second. I'm at my wits end about this and would appreciate any help fixing this issue / pointing me to a guide with information about it. I've not had any issues with connectivity the past weeks aside from my apartment already having poor reception anyway (but today I went to areas with proper 4G/5G service, i am aware that 5G bands might not be supported but 2G,3G,4G should work as they did before).
Hey bro I'm having the same exact problem I'm on metro PCs. Phone worked fine forever now suddenly absolutely will not connect to 5g I have tried everything and talked to customer support 20 times I've gotten a new SIM card done network refreshes this **** is ****in irritating have you found any solutions?