Database Info

ActiveSync stopped working!

Case data:
- Stock and new HTC Touch Pro, fw 1.90.401.1.
- I think this has started somewhere around after I played with Advanced Configuration for Diamond (read below).
- I also tried to change everything back to normal (in the tool) but it didn't fix anything.
- I didn't touch anything that can be considered related to the case except maybe the Comm Manager modes that A.C.f.D. has (and tried the extra buttons) ...I did some changes but A.C.f.D. seems very buggy in that area and now I am back to what I think was the default.
- Internet Sharing is disconnected.
- When I set USB to PC to go to disk drive mode, it works.
- When I set USB to PC to DISABLE advanced network functionality, WORKS (don't want to stay like that, since the "good mode" worked fine).
- When I set "ask about connection type" DOESN'T ASK (anymore)!
- When USB to PC is in advanced network functionality, nothing happens. ActiveSync doesn't start and WM Device Center doesn't detect anything. I think something very briefly flashes in my Vista notification area (possibly some USB detection that goes on and off?).
...this (and the ask connection type above) is my problem. It worked fine before.
- Bluetooth ActiveSync works.
- WiFi works ok and 3G is enabled.
I have made plenty of soft resets (and PC reboots), I want to try to avoid hard reset if possible.
Any ideas?
edit: Noticed that in device manager, when I link with the "problem" mode that doesn't work, I get "Remote NDIS based Internet Sharing Device" in my network adapters. Is this normal? I think this only shows when Internet Sharing is enabled in WM... maybe it is stuck in this mode somehow?

Forget it!
The last edit above, made me think.
So I went to Internet Sharing, verified that it was disconnected, clicked connect.
It briefly popped that I should check my USB connection (aha) but then connected anyway!
So I clicked again to disconnect and this eliminated the network adapter mentioned above (in my Vista) and returned to the (normal it seems) "Microsoft Windows Mobile Remote Adapter" and ActiveSync kicked in!
---
I think this thread should go to the issues thread?

Internet sharing can wreck advanced network functionality
I had the same problem: first I only noticed the usb popup not popping up, then of course activesync also didn't connect. Every other thread advises to turn advanced network functionality off, which fixes activesync, but the usb popup selector doesn't come back, and I think this way the system reverts to some compatibility mode. I didn't like this.
I kept searching for the phrase "advanced network functionality stopped working", which finally brought your message, with the solution, thank you for taking the time to post both the problem and the solution.
PS: Now I posted the keywords which came to my mind, hopefully helping to find this solution easier.

Thanks so much bro for that... It was a pain trying to find a solution. But once again search comes out the solution.!

Hm, I had the issue where ActiveSync completely quit. I could use internet sharing or disk drive functions and my Raphael would charge, but the USB connection would not come up and ActiveSync would not connect. My contacts and appointments disappeared from my phone.
I was able to solve the issue by uninstalling a recent cab I had added, which merely served to replace my Bluetooth taskbar icons. No idea why this cab caused such awful behavior, but I'm glad to have avoided a hard reset.

[Solved] Every time i connect my TP via usb, it connects to the Internet

Hi, i set "usb to pc" connection to "USB disk" but every time i connect my touch pro via usb to pc, it automatically starts "internet sharing" and connects to the web...
What can i do to fix it? i can't pay 1€ every time i connect my phone to PC
Thanks

open up settings, then tab over to connections and enter in to the "USB to PC".
check the box that says "ask me first about my usb connection...".
you might need to soft reset your phone after this. i had to do it to mine.

Thanks, you drove me to the solution.
Here is the reason of the problem:
When you go to "USB to PC" and check the box "ask me first about my usb connection...", next time you select an option from the menu (the gray one that pops up when you insert the USB cable in your phone) it becomes a kind of default. So i selected "internet sharing", and every time i connected myphone it started internet sharing.
The solution was:
1- go to settings\connection\USB to PC
2- select ask me first about my usb connection
3- connect phone via usb
4- grey menu pops up, select "usb disk" (2nd option) and press "Close"
5- remove cable, put in again
6- everything is fine now
The strange thing is that if you go to settings\connection\USB to PC and select "usb disk", this operation does not solve the problem. You have to set it by the grey menu....
Bye all

I'm having a similar problem, but no amount of checking, unchecking and soft resetting will get me back to the HTC pop-up menu about what type of connection I want. I can force several different behaviors using the USB to PC settings page:
1. "Ask me first" checked, ASync radio button selected, "Enable faster connections" checked: the phone connects to my PC as a network adapter (1692540.2.xxx subnet, which I think is the standard for the Async faster connection mode), I see no activity on the phone at all (except normal "on charge" stuff, and once the PC gets an IP address on the phone's LAN I see no activity on the PC. Async does not sync, although if I open it on the phone it appears to be trying to. Async on the PC never recognizes the device
2. "Ask me first" checked, ASync radio button selected, "Enable faster connections" un-checked: Async connects and syncs as expected, still no HTC pop-up on phone, but I do see the Async USB "host authenticated" and so on messages on the phone
3. "Ask me first" un-checked, ASync radio button selected, "Enable faster connections" un-checked or checked: Internet sharing comes up automatically when I connect the USB cable. Sometimes it sets itself up and connects successfully, sometimes not - I haven't been able to detect a pattern. Shutting down ICS does not make Async start working, however
4. "Ask me first" un-checked or checked, Disk Drive button selected:
Card comes up as removable storage on PC, no HTC pop-up no matter what
The only thing I can think of that might have affected this is that I tried using WMWifiRouter's 3G to USB mode a few weeks ago. I can't be sure that's when I started having this problem, but it was around that time. So... anyone have any thoughts? It seems to me that ICS is somehow now trying to launch every time.
Note that before a few weeks ago the USB connection was working exactly as expected - I got the HTC pop-up menu and could select a type of connection, I could turn the menu on and off using the "ask me first" setting or the "remember this" in the pop-up.
EDIT: So I fixed the pop-up issue. Went into the registry and switched the key HKLM\Software\OEM\USBtoPC\DisablePopUpUI from 0 to 1 (which should disable the pop-up that's already disabled...). Plugged in my USB cable and, as I'd expect, no pop up. Switched that key back to 0 and, whaddyaknow, my pop-up is back. Your guess is as good as mine about why the phone wasn't recognizing that switch. So that part's fixed - now I just have to figure out why my "advanced network" Async connection stopped working. I realize that's a whole issue in and of itself.
EDIT2: Now Async with advanced network is working again. I changed the reg key in HKLM\Software\OEM\USBtoPC\EnableAdvanceChecked from 0 to 1 (although is, also, appears to be changing with the checking and un-checking of the box in settings, so I'm not sue why doing it manually changes anything...) The only other thing I can come up with is that previously when ICS was coming up automatically it was causing the network adapters on the phone some confusion with IPs so the computer couldn't see the phone on the virtual network adapter set up for sync. That's a real shot in the dark, but I'm happy to be back in business regardless...

Options screen missing when connecting USB

Hi:
WM6.5 cooked in a Diamond. When connecting the USB cable, three options: ActiveSync, use as HD and Internet Sharing. By mistake I selected the check box "always do this and don't ask again" (or something like that), having chosen the Internet Sharing. Now, of course, every time I connect by USB, Internet Sharing starts without further options.
The question: how can I recover the options screen in order to choose, when I insert the USB cable, the original three options?
Thanks in advance!
Pani

Settings>Connections>USB to PC
There's an option at the bottom that allows you to get that prompt back

No way. That option doesn't do reappear the prompt, even if it seems exactly what should happen...

it's a windows thing
find and remove autostart for your phones in the pc registry
[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2

[Q] WM6.5 - USB Connection type menu gone?

Hello,
First off, I'm owning a Samsung Omnia Qwerty (B7610) and I have a problem...
I'm trying to create a backup of my contacts by using the Samsung PC Studio software. Whenever I connect my USB cable to my phone, I usually get a selection menu whether to select "PC Studio", "Mass Storage" or "Active Sync". However, this menu is gone. Whenever I plug the cable in, it just starts with Active Sync (or Mass Storage) as defined in the settings screen. However, these things won't coöperate with the PC Studio software.
Is there any way to get this menu back when I connect my USB cable to my phone?
If you don't know what I'm asking about, here's a picture that somewhat looks like the menu I'm trying to get:
byteshift.net/scr000014.jpg or byteshift.net/98835935.jpg
n.b.: put (www) before the links!
Thanks in advance.
#edit: this outside-link restriction thingy is annoying =[

I was looking for this just now too. I found it in Settings / All Settings / Connections / USB to PC.

Fixing the optimus 3d usb mass storage issue

Hello, I have been turning mad lately since my Optimus 3D began acting weird once I connected it to my PC to transfer large amounts of data in USB MASS STORAGE mode.
In the beginning, the transfer was ok and connection didn't show any problem. However, at a given (arbitrary) point, it just connected and disconnected by itself several times in just few seconds.
I thought it was the usb cable, so I changed it, but that didn't fixed it. Then I tried it with several other computers, and that happened randomly on all of them.
Then I thought it could be the micro-usb connector being damage, but as I closely analysed it in the computer side, I found that the phone was connecting ok, but was recognised the wrong way. (drivers were ok, as I reinstalled everything several times)
In fact, the LG update recognised the phone's model and connection. It simply didn't worked as a mass storage usb device.
I spent hours searching the web for answers about this issue, but the only thing I could found was one guy telling to remove the battery for 10 minutes in order really reset the phone's usb mode.
I did it and it worked! HOWEVER, the issue reapeared quickly once I connected the phone to the PC via USB. (it took several minutes to happen, but happened)
I finally found this forum and read a lot of complaints about LG phones.
However, it seemed to be a software error, not a hardware one. Wich was good news.
I was thinking to send the phone to LG for repair, but I had little hope they would even check such an arbitrary issue with usb connection and I thought they would simply say it's my computers fault, so I kept searching.
I finally found a similar issues with Galaxy S2 on the forums, and someone fixed it accessing the "PhoneUtil" hidden app in that phone.
This app don't exist in LG phones, but there IS a hidden menu to fix this, but you will have to install a free shortcut creator app form the market place in order to access it:
- download "ANY CUT" from the market place
- run it and create a NEW shortcut
- select ACTIVITY
- scroll down and tap on: com.lge.hiddenmenu.port_setting.PortSetting
- give the shortcut a short name like "Port Setting"
now you have created a new shortcut in your home screen (somewhere)
Once you tap on it, a menu will pop and let you choose the type of connection to be used by the USB port.
By default, "NO RETENTION" is selected.
If you want to force the phone to use the usb connection for data transfer with your PC, then select AP USB
(if you check the "retain AP USB after reboot" it will freeze your phone and you will have to long press the power button to shut it down, but it will actually work and will be set this way until you change it again)
Voila! That fixed my LG P920 Optimus 3D USB transfering issues.
If you need to make a software upgrade at some point instead of using it for USB transfer, just change the setting to "NO RETENTION" again and check the "reatin after reboot" option.
I just wanted to share this, as I found no fix for my problem in the net and I think this should be happening to someone else.
Feedback is very welcome! (even needed, just in case this is braking something)
By the way, it's a good idea to activate the "Debugging mode for USB" in settings/applications since it seems to make a more robust conection with the phone for mass storage transfer.
As why this entire issue is happening, it seems the USB conection can handle multiple transfer modes. One of those is USB Mass Storage mode (like every pendrive out there) but the other one is a LG propietary comunication mode that I suppose was done in order to have full access to the phone firmware through the computer.
The bug appears in the moment when the phone have to decide if it should engage on mode or the other.
I have noticed (since I forced the port setting to AP USB) that the phones screen will turn itself on randomly once connected and that it don't stay active even if you specifically check that option in the development menu.
I suppose the original bug is still there in someway, but at least it will not ruin the data transfers.

Ok, just in case you don't want / can't make the shortcut for the hidden menu, you can use this method to access the full hidden menu right out of the box without any external app:
push the button to make a call,
now enter the number:
3845#*920#
This will redirect you to the full hidden menu. Once there, you can go to the PORT SETTINGS menu and set it to AP USB.

And if you want to upgrade with the LG software, you must set this to AP USB and make it stay. Then when you are upgrading, you must stay vigilant and press (and keep pressed) the volume up button in the moment it reboot the phone (or before it reboots, just to be sure)
This way, a white screen with red text "factory upload" will show and upgrades will have no problems.
(this mode normally only happens when you press the volume up button with the phone off, and then connect it to the usb port and there is an LG software commanding the phone via usb)