Related
I've tried various different ROM images (including the excellent Dr.Gonzo), and I have this problem with all of them.
When I'm using the phone either with the keyboard in or out, the screen just switches off randomly. If I wait a few seconds (possibly the backlight timer length), then it comes back. Mostly... Othertimes I have to wait a lot longer, but it does always come back.
A reboot sometimes fixes it, but not always - does anything survive a reboot or battery removal?
Anybody else seen anything like this? I have seen a lot of threads about the screen staying on, but not off.
Of course, it could be a hardware fault, but because it's intermittent, it's hard to prove.
Mike
same problem
If you shake the phone can you re-produce this problem? I've never not heard of this being affected by software - you might also want to ensure you're not overclocking it.
Nothing is removed when you do a battery removal or reboot, ensure your connections are all tight and make sure the SIM pins are all making contact and the SIM door closes, apart from that it sounds like a possible bad LCD ribbon.
Shaking it doesn't reproduce the problem.
Once the phone has started doing this, it happens everytime you press a key.
Seems more like a memory leak to me since it always seems to happen after a while of web browsing/email use.
So actually, it looks like it might be a hardware fault.
I think it happens when the device gets warm. After a few minutes with the screen on, keyboard lit up, wifi on, the phone gets pretty warm and that's when the screen seems to go black. Leave to cool and all returns to normal.
Mike
Same issue here, but the screen does not acually go black/blank it just seems that the screen backlight does not turn back on from a standby like state, the phone itself functions but just not able to see whats going on on the screen.
(keyboard lights work fine and come on when expected)
Not sure about the heat theory as it happens (to me) most often right after a call, anything over 30-50 seconds and the backlight problem occurs, when it decides to work again is a matter of luck.
As said before because it's intermittent, it's very hard to prove.
Has anyone who has had this issue, fixed it with a hard reset ?
Very strange ... but also getting very annoying now!
i got the same thing. took it back to warranty and they said nothing's wrong with the phone but i still get this.
I experience the same problems.. it happens pretty random, but every time when you hit a key. I have set all timers to never but the problem is still there.
Running Gonzo 1.1 at the moment, upgraded from guava.. but that didn't solve the problem.
It is getting so annoying now that I am about to throw the s710 in the dustbin
I have had the same problem!
I have turn it back to my provider and no problem now.
i have the same problem with my VOX
apparently, i can still receive phone calls, and do whatever i want with the phone,
but the screen just stays black, its like if you have unplugged your monitor
since i dont have a htc center in my town or anywhere else nearby.
does anyone know a way on how to open the phone, change what need to be changed and correct the problem? im all up for testing if that would resolve this annoying problem :s
cheers everyone
there is a dismantling manual somewhere in this forum. search.
i don't think taking it apart would help you because this is not a physical fault that you can locate.
and i learned that mcel is the retail seller of vox in mozambique. they should be able to help you with service. else just send a mail to htc support and they will guide you.
yes, mcel are the retail sellers, but i tried to go there, and there are no specialists on htc's there,
the thing is, i didnt bought my htc from them, so i can't go there and change for another one
but tks anyway
no problem
but do try to contact htc support by email. they might suggest a way.
I'm having exactly the same weird problem and I think I found some pattern when it occurs. Well, the thing is that in the bright day or in a room with lots of light it works just fine. In the darker conditions… well… not so fine. It seems to me that this screen blackout happens whenever the keyboard light is on and screen changes to full brightness (in the dark, because of the light sensor). In the daylight, keyboard light doesn't turn itself on, so s710 works. I don't know much but this definitely isn't some bad contact problem. Maybe some battery problem, but I doubt it since I can receive phone call in this condition. This started to happen after I flashed this Windows Mobile 6.1 ROM from HTC (I have original S710). Flashing Dr.Gonzo's later on didn't bring any luck either. I believe that some power control SW is the main culprit. I've read that many people mention some Tornado Power Control app. Does anybody know can this application be permanently disabled or removed?
are you trying to say that by desabling the light sensor, the problem might go away?
i would also like to know if it possible to have the baklight on the lowest possible brightness forever, because it seems, on a low brightness the problem might go away
petlof32 said:
I'm having exactly the same weird problem and I think I found some pattern when it occurs. Well, the thing is that in the bright day or in a room with lots of light it works just fine. In the darker conditions… well… not so fine. It seems to me that this screen blackout happens whenever the keyboard light is on and screen changes to full brightness (in the dark, because of the light sensor). In the daylight, keyboard light doesn't turn itself on, so s710 works. I don't know much but this definitely isn't some bad contact problem. Maybe some battery problem, but I doubt it since I can receive phone call in this condition. This started to happen after I flashed this Windows Mobile 6.1 ROM from HTC (I have original S710). Flashing Dr.Gonzo's later on didn't bring any luck either. I believe that some power control SW is the main culprit. I've read that many people mention some Tornado Power Control app. Does anybody know can this application be permanently disabled or removed?
Click to expand...
Click to collapse
I also have this problem with the lightsensor turned off. And also at (as it seems) random moments.
well, even with the light sensor turned off, the problem persisted.
i got my phone to a repair shop of htc's, and they figured out the problem
my phone is now 100% thankfully, the repair man told that the problem was because of bad or malfunctioned circuits, he exchanged them with new ones, and the problem went away,
dont know wich circuits exactly, and he didnt want to tell me, but i suggest anyone having the same problem to try and do the same
probably its a hardware malfunction with these VOX,
its possible since so many times before i've heard about malfunctioned pieces coming out in large quantities for sale.
anyways, cheers everyone, and good luck Portugal in EURO!
I have the same problem. I just noticed that it usually happens when the phone is warm, so if you need to do something on my phone just... take some ice from fridge and put it on back of your mobile. I cant see any more solutions.
Please someone help us!
Update. Problem Solved
Just thought I'd update this thread I started.
I sent the phone back to my dealer (Grapevine in Poole,UK).
A week later, I got a brand new one back from the HTC repair centre.
So far, so good. Looks like the problem's solved.
Mike
Sam problem here,
i called with HTC and they sent them to there repair centre.
I am sorry to say, but I am not happy with my new phone !
Some serious problems with it.
1. sometimes when I push the powerbutton nothing hapens, and actualy I can see the phone is fuctioning (round button is flashing for new mail). After a few seconds I get the "famous" grey screen. Reboot is the only option.
2. sometimes I wake up and the phone has boot (I guess) somewhere in the night, because I have to give my accescode for the sim.
3. the "broken glass" isue is a problem and happens twice now
Think these are not small problems for a "Pro" phone.
Right now I don't have a riable and solid phone, and I think a pro phone should be that way .
Hope this things are fixed soon.
I wonder if this is a difference in roms or if you should return your touch pro. I've beating the hell out of my phone software wise to see how it will run and i haven't had a single problem yet. I haven't been charging it via the wall charger so maybe that has something to do with it but i doubt it.
Send it back! At least try that once, if you get the same problem again then either you are very unlucky, or there is a problem with all batches. I haven't had either of those problems once and got the phone the day it came out.
I only see one or two people complaining about these issues.
Steve
steveoidm said:
Send it back! At least try that once, if you get the same problem again then either you are very unlucky, or there is a problem with all batches. I haven't had either of those problems once and got the phone the day it came out.
I only see one or two people complaining about these issues.
Steve
Click to expand...
Click to collapse
I am thinking about it, to send it back. But I still hope it is a rom problem, like Bxsteeze said. Flashing another rom could help. Soon that is possible I will try.
If it doesn't help I send it back.(forgive my my English )
TBH i would do it the other way around. If flashing the ROM doesn't help because of a hardware fault and you have flashed another ROM, chances are you may not get the replacement you want.
especially as Olinex haven't finished the SPL Downgrader yet.....
DONT send it back ffs!!
We have just got HardSPL for the thing so you can actually try any ROM you wish, surely its worth the little hassle trying that first?!
I had the same "broken glass" like screen issue only once also when sitting overnight, but it wasn´t charging at all.
I have several other issue´s but it think it´s ROM related, and if it´s not i´m gonna send mine back aswel.
I've had issues 2 and 3 happen to me.
A couple of times now when trying to wake the device from an overnight charge in the morning I get no response, device locked. Soft reset and all is well.
Regarding the broken glass thing, that's definitely a software issue. Its TF3D having a spaz. If you disable it and then re-enable it, all is well.
Check out the issues thread here:
http://forum.xda-developers.com/showthread.php?t=418150
and here:
http://forum.xda-developers.com/showthread.php?t=420700
Hey if anyone doesn't want their Raphael. You could give it to me.
hardSPL ? Let the party begin
Problems
Hi,
Four problems i found so far.
First the broken glass effect. When the phone is ringing and i turn it on his screen the ringing stops and the 3dflo breaks. Or the screen turns grey.
Problem 2 After it restarts i get an device.exe issue.
Problem 3 volume of normal calling is very low. In a noisy room it is hard to understand the caller.
Problem 4 During a call several hick-ups. Also when the signal strength is max.
For know. It is a nice smartphone but some things need improvement.
Can I remind people there is an issues thread here:
http://forum.xda-developers.com/showthread.php?t=418150
I know a couple of pages got a bit OT about touch sensitive buttons etc but its back on track now. Log your issues in there guys so we can try and help each other better.
Syphon Filter said:
Can I remind people there is an issues thread here:
http://forum.xda-developers.com/showthread.php?t=418150
I know a couple of pages got a bit OT about touch sensitive buttons etc but its back on track now. Log your issues in there guys so we can try and help each other better.
Click to expand...
Click to collapse
And dont forget to add the info to the wiki.
My Touch Pro has had the 'wake up' problem (either refuses to without soft reset or shows me frizzed up screen), has frozen on me during basic setup (following a hard reset) and has given me several spontaneous resets.
It also keeps forgetting my wi-fi network exists.
I feel safe in saying that I have a faulty one, so I'm asking for a replacement.
Okay so I've had the HTC Fuze for 3-4 days now and 1 thing that i noticed is in the screen, by the bottom (where the touchflo is) the screen is like "blinking".
It's hard to explain, but if you get closer to the screen you see like its moving and shaking but when you look at any other spot its not.
Is this normal or my device could have a problem?
Oh and sometimes when i use the keyboard and the screen rotates, the "right side" which is the bottom (keeps blinking) sometimes has the letters of the menu before i rotated the phone, so it has like letters with opacity there as if OVER the screen.
Any of you have this problem? Or is it just me?
What can I do? My device is still in warranty but its a really small problem, it just bothers me the screen like that.
Thank you.
PS. Ill post a video if you want to see more clearly.
not normal
I agree this is not normal. Reflash your ROM.
xlinkx said:
I agree this is not normal. Reflash your ROM.
Click to expand...
Click to collapse
I've never done this before. But i wanted to take all the A&T stuff of my phone and make it faster. What ROM would you recommend me?
There's other threads about this on these boards. It's a hardware issue with the Fuze, and yes, it is normal. I've gone through 4 Fuze's, all of them were sent back on warranty, because of this exact problem. I just seen a thread not too long ago about it and someone mentioned that it was a hardware problem but I really don't remember his/her explanation of it.
PryorDaniel said:
There's other threads about this on these boards. It's a hardware issue with the Fuze, and yes, it is normal. I've gone through 4 Fuze's, all of them were sent back on warranty, because of this exact problem. I just seen a thread not too long ago about it and someone mentioned that it was a hardware problem but I really don't remember his/her explanation of it.
Click to expand...
Click to collapse
Oh so should I send mines back or just keep it?
It doesn't bother me at all, i mean, i could live with it, but sometimes i think it would be better if it didnt do that.
It just happens when my device is hot. I mean, when you use WIFI the phone gets warmer and thats when the screen starts doing that, when i turn it off and let it rest it works fine again, and sometimes when i put it in standby mode and then back to normal it comes with the blinking thing and sometimes not.
Like I said, I've gone through 4 and still have the problem. My advice, either switch the TF3D look so it's not as noticable in portrait or just switch a totally new ROM with a new TF3D look. It's still going to happen but you'll notice it less. Even on this new Fuze it's still happening. I'm using EnergyROM Mercury right now, and while I still have the problem, it's nowhere near as obvious as before.
Another thing I've noticed that seems to help a bit from time to time is to turn off the screen and plug the charger in. Weird, but it fixes it sometimes. As you also noticed, it only happens when the device is hot. A prime time for it to happen is when you hang up a call.
PryorDaniel said:
Like I said, I've gone through 4 and still have the problem. My advice, either switch the TF3D look so it's not as noticable in portrait or just switch a totally new ROM with a new TF3D look. It's still going to happen but you'll notice it less. Even on this new Fuze it's still happening. I'm using EnergyROM Mercury right now, and while I still have the problem, it's nowhere near as obvious as before.
Another thing I've noticed that seems to help a bit from time to time is to turn off the screen and plug the charger in. Weird, but it fixes it sometimes. As you also noticed, it only happens when the device is hot. A prime time for it to happen is when you hang up a call.
Click to expand...
Click to collapse
Thanks a lot for this information!!
Ill just keep my device and live with it.
I'm flashing to a new room soon, ill see which one i'd like.
Thanks again.
Hi there!
The problem i'm having, for which i have found no solution yet and no help or similar cases around several forums or google is the following:
I've had my Asus Transformer for several months (since august) and it has worked perfectly until this Monday. after playing a while with it, i left it in normal sleep pressing the power button and when i woke it up to keep on playing the screen would not turn on. The problem was the screen illumination. If i used a lantern tu illuminate i could barely see the unlock button. after i rebooted, and reinstalled several times revolver rom I managed to get it fixed.
I then found out then that this screen issue only happens whenever I try to modify the brightness of my tablet, specially if an application is running in that specific moment.
I've tried restoring nandroid, flashing from cwm, flashing on apx mode from pc, restoring stock rom, prime rom, and revolver rom with absolutely no success. I'm am unable to modify the screen's brightness with out getting the problem of the illumination, and i dont carry a lantern with me to use my tablet whenever this happens.
Did anyone have this same problem? maybe something similar? Does anyone know which can be the cause of this problem? Any idea how to solve it?
P.D.: I installed revolver rom a week or two before this started happening.
If you've tried countless software things and that has not resolved the issue, then it leads me to think the backlight may be dead or finicky. It seems like an issue to RMA for. Try giving it a few firm taps to see if it may be a loose connection (not hard enough to actually damage).
codyrt said:
If you've tried countless software things and that has not resolved the issue, then it leads me to think the backlight may be dead or finicky. It seems like an issue to RMA for. Try giving it a few firm taps to see if it may be a loose connection (not hard enough to actually damage).
Click to expand...
Click to collapse
I've also thought that the hardware might go wrong, but in that case:
-how can just playing a game have caused that?
-how can it be that the trigger that leads to the screen failure is modifying the screen's brightness?
Also, I forgot mentioning, i found out that messing about a bit with the brightness config. while the screen is off or crashed or whatever, and then pressing the power button twice, one for sleep and one to turn it on will fix the screen again.
referring to the RMA: I live in spain, but the tablet was bought in US. Is Asus waranty world wide? or should i have to send it myself to US?
fmiguellopez said:
-how can it be that the trigger that leads to the screen failure is modifying the screen's brightness?
Click to expand...
Click to collapse
Since the brightness control is interacting with the hardware backlight, at a certain level of brightness, it may be defective. I've had LED lights burn out but still work at a lower level, and sometimes a temperature change brings them back for a short period of time.
fmiguellopez said:
referring to the RMA: I live in spain, but the tablet was bought in US. Is Asus guarantee world wide? or should i have to send it myself to US?
Click to expand...
Click to collapse
This ones out my scope of knowledge, I'm sure another member on here knows the answer to this one.
In the end after testing, my asus tf looses the screen brightness over a point, may be 50 or 60 percent. can someone tell me for sure this is a hardware issue? in case it is, should it be difficult to mend? im struggling to find the waranty ticket
Hello guys,**
Well few days ago I accidentally dropped my Nexus 5 in a glass of water for just 1 sec. So I immediately switched it off and wait a bit to let dry then restarted it, and all seemed to work fine. But just some days later and up to now the phone boots up all fine as usual to the lock screen, and from there I can pull down the notification bar (and navigate through it, activate/deactivate wifi, etc..) but when I unlock it to get to the home screen it becomes all back and nothing appears on the screen even though the phone is still on.*
It's really confusing and weird. When I call the phone it rings (so no signal or sound problem) but I can't still access the screen to take the call as it's all back and unresponsive.
Following some suggestions I disassembled the phone and cleaned it dry but same results again! So now I think the problem is somehow related to the motherboard, coz as you might notice on some of the pictures attached, it seems that some plastic parts have melt down to cover other smaller parts. Anyway guys,*I'm just wondering if some of you guys had experienced something like that and if you were luckier*to find a solution or any directives that could help. Or you even think that's a motherboard problem like, do you know any ways to fix that o buy a new one somewhere??
PLEASE!!
Sorry apparently, I can't publish links until I get like 10 posts or plus..
But anyway guys, I'd really appreciate your help.
Why did you power it on and short circuit it on purpose for??
Bump
@SekouCheikh
Maybe it's a coincidence that you dropped it in water and this happened a few days later. Once in a blue moon mine does something similar to this (although not usually as start up only after lots of use), but I think it's related to an app or xposed. I only notice it after installing a bunch of crap again. Maybe try a factory reset (do it though the computer) just to see if it is somehow not hardware related? That's what I would try first.
Help please
Ttt
Wait... Are you seriously posting from 2 different accounts??
<...>
First, simply try to factory reset or flash a new rom. There is not enough evidence to be sure it's a hardware problem, it could just as well be a coincidence that it started happening just now.
-SmOgER said:
Wait... Are you seriously posting from 2 different accounts??
<...>
First, simply try to factory reset or flash a new rom. There is not enough evidence to be sure it's a hardware problem, it could just as well be a coincidence that it started happening just now.
Click to expand...
Click to collapse
No, I just like to help
Help Op solve the problem please
Ttt