Database Info

activesync support code : 1

My phone = HTC wizard (WM5)
I sync with my university's Exchange 2003 server.
OK, the other day i took three pics (100-150KB each) with my phone camera. I tried to email them to one of my hotmail accounts. I did this by clicking on the pics (in the Pictures & Video folders) and selecting "Send". Then It asked me to select an account and i choose "outlook" which i assume is the email i sync with exchange because the only other option was MMS.
Then i clicked on send/recieve and it synchronised with exchange etc, but then it said Attention Required and the emails had not been sent. I tried this many times but could not get the emails to be sent. When i connected my phone to the computer and tried it thru my computers activesync, it still didnt send the emails, giving me support code 1 error.
That support code isnt even listed with the others here.
http://www.pocketpcfaq.com/faqs/activesync/exchange_errors.php
i even tried changing my activesync settings to download full emails and full attachments (i.e. not only if attachment smaller than <insert number>KB.
in the end i gave up and deleted the emails. now when it connects with activesync i get no problems and no support code 1.
I am just wondering why it couldn't send a few simple emails with pics attached.
ALSO, since im making a thread anyway, my outlook.ost file is 0KB. Is that normal?

Similar problem with HTC Touch Diamond
Hello friends,
I am having similar problem with my Touch Diamond. A few of my contacts fail to synchronize. I get the error Support Code:1
Any help??

Have you tried duplicating this again at all? Like with just one pic.

Support Code 1
Hi people,
Hi had this ERROR when I was synchronizing all my stuff in my kaiser. I found the solution with my friend google and this forum:
Click Start > Run and type the following: Regsvr32.exe %Windir%\System32\ole32.dll
Click OK, Reboot your PC. Sync again.
After reregistering ole32.dll, you should scan all items on your mobile device for unsynced annotations. If there are, CHANGE the item on the mobile device and sync. This is the only way to keep all your changes made and sync them to your desktop PC.
Some of the items where having issues and that was the origin of "the support Code 1"

active sync support code:1 Alltel Touch Pro
Scan how, what do I do on the phone?
I'm getting a number of items that were recurring b'day entries
I found and deleted them on the PC, but I can't find them on the phone
to delete them. I'm still trying to setup the phone, so if needed, I can do a
cold reset. Alltel replaced a ppc6800 with the touch pro. *sigh* I miss
all the buttons. Anyway I do have good data in Outlook and a good PIMbackup
just before turning in the old phone. I tried the ole32.dll thing but no luck.
Can anyone suggest a button mapping program, the windows one only sees
the 'red' button as programmable? I'm also looking for a 'how-to' to use
SPB's P+ & Mobile shell instead of the touch3d thing. I have Resco Regedit
and Resco File Explorer.
Thanks

Activesync Support Code 1
I hope this is helpful to someone with Activesync problems.
I sync my AT&T Fuze with Outlook on my desktop using Activesync 4.5 on XP. Contacts, calendar, tasks, notes. My first sync just loaded up my Fuze from Outlook, based on existing data that was previously synced with 8525. Subsequent incremental syncs worked fine, until one day I started getting the infamous Support Code 1 along with a long list of Fuze updates that would not sync to Outlook. I was amazed at how little information there is on the web about these types of Activesync errors.
I finally figured it out. I had imported a new Outlook data file into Outlook, because I needed to convert it from Outlook format to Outlook Express format. After the conversion, I had left the second Outlook data file (mail, calendar, tasks) in Outlook, even though it was not being used. Apparently, the presence of this second Outlook data file was enough to confuse Activesync and prevent the syncing of new updates from my Fuze. After I deleted all traces of the data file from Outlook (and thus had only my single main data file), Activesync began working again, and the Support Code 1 did not occur. I realize that I am just describing symptoms, but since I can do what I need to do, I am not digging deeper. Perhaps there is a way to tell Activesync which Outlook data file to use, but I don't care.

change contact-pictures to 240x320 pixels
Make sure your contact-pictures do not exceed the 240x320 pixels format as larger pictures cannot be synced in outlook!

fuzzynco said:
Scan how, what do I do on the phone?
I'm getting a number of items that were recurring b'day entries
I found and deleted them on the PC, but I can't find them on the phone
to delete them. I'm still trying to setup the phone, so if needed, I can do a
cold reset. Alltel replaced a ppc6800 with the touch pro. *sigh* I miss
all the buttons. Anyway I do have good data in Outlook and a good PIMbackup
just before turning in the old phone. I tried the ole32.dll thing but no luck.
Click to expand...
Click to collapse
How do you scan for offending items on the phone? I have this same issue with 25 birthdays and anniversaries on my phone. They don't show up in the calendar on the phone or in Outlook 2007, though. How do I find them?

XP & activesync v4.5 support code : 1
ibrubeer said:
How do you scan for offending items on the phone?
Click to expand...
Click to collapse
Did you ever get or find a answer to this question? I'm getting this error with a recurring task that occurred in the past. And the support code 1 indicates the item is on the phone. But I can't find a way to view old tasks on the phone at all. I go to the referenced year/month and it's simply not there.
I've wiped the device, but my situation is complicated by syncing with Win7 at home with no issues and win xp at work. Why mobile device under Win7 pushes old tasks you can't view on the phone is it's own issue.

rhfritz said:
Did you ever get or find a answer to this question? I'm getting this error with a recurring task that occurred in the past. And the support code 1 indicates the item is on the phone. But I can't find a way to view old tasks on the phone at all. I go to the referenced year/month and it's simply not there.
I've wiped the device, but my situation is complicated by syncing with Win7 at home with no issues and win xp at work. Why mobile device under Win7 pushes old tasks you can't view on the phone is it's own issue.
Click to expand...
Click to collapse
Wow! Time flies, and it didn't take long for my reminder to reply to this to get buried WAY at the bottom of my Inbox. Sorry for the delay. The way that I solved this problem was through Outlook. I sync with Outlook, and I believe that I went in and deleted them from there. I believe that if you go into the Calendar in Outlook, and select "Events" for the current view, you may find some strange looking events. Mine were events that started out with a couple of blank spaces. I believe they were birthdays/anniversaries that didn't have any names in them, only spaces. At any rate, you should already have SOME indication as to the name of the events, and you should look for those and try to delete them.
I have since then flashed a couple of times, so I'm not sure if it got fixed by flashing or with the Outlook solution. Needless to say, I haven't had this problem since, so I suspect that it was a random problem that got fixed at least by reflashing. Sorry.

ibrubeer said:
The way that I solved this problem was through Outlook. I sync with Outlook, and I believe that I went in and deleted them from there. I believe that if you go into the Calendar in Outlook, and select "Events" for the current view, you may find some strange looking events. Mine were events that started out with a couple of blank spaces. I believe they were birthdays/anniversaries that didn't have any names in them, only spaces. At any rate, you should already have SOME indication as to the name of the events, and you should look for those and try to delete them.
Click to expand...
Click to collapse
I fixed it through outlook as well. Though I did find some way to see the event on the phone. Thanks!

ActiveSync Trashed Notes

Ok, I'm not sure if this is the place for this question or not ... but I would appreciate some guidance.
I have the Verizon XV6800 running WM6. I have ActiveSync setup. ActiveSync alone does a horrible job of syncing. It left most of my contacts out for whatever reason. So I installed PocketMirror and all my contacts sync no problem. I still have one tiny problem and am clueless about this.
Many of my contacts have notes. These sync from the PC to the phone just fine. But if I edit the notes on the phone, all newlines are removed when it syncs back to the PC. The notes look good on the phone but are now useless on the PC since every line runs together.
So if my contact's notes are
one
two
three
And I add "four" to the list using my phone, after syncing, it will become:
onetwothreefour
on my PC.
This feels like a solveable problem. But I don't have any idea where to look for this. Is it an Office 2003 setting? Is it an ActiveSync registry entry?
When I emailed PocketMirror, they responded and said:
"PocketMirror can synchronize additional contact folders. Are you using additional contact folders?". Why they hell they are asking me that? Who cares if I have extra folders or not. My question is about corrupted notes synchronizations.
I am also open to alternatives to ActiveSync or other solutions. I just want everything to work in both directions. Calendar, contacts, tasks, files, etc.
If anyone has any ideas, please let me know. If this is the wrong forum for this question, I apologize.
Thanks
Jerry

Please Help - Exporting information from PPC to Desktop Outlook

I'm pretty new to ppc's, so this may be a dumb question....
Recently the Outlook server at my office crashed and the guys at work had to format the whole thing. Now the Outlook on my desktop is basically empty, and I thought I could just sync my ppc and get all the contacts and calendar entries etc back to the desktop.
But when I tried, it says "there's been a change made on your server that requires you to re-synchronize all items on your device. You may lose changes made since your last successful synchronization. Support code: 8600050d"
If I click "Yes" to continue, it'll wipe everything from my ppc. I've already selected the option for "If there's a conflict: Replace item on desktop".
What can i do?
I'm using HTC Touch Dual, and running Windows XP....Thanks....

I've seen this error when there is a time difference between the PPC and Outlook, as a result of traveling. In your case, is probably due to the server crash. You can try deleting the AtiveSync partnership and then create a new one. AS will ask you to select which info to keep, i.e. Outlook -> PPC, Combine PPC and Outlook or PPC -> Outlook. Just select the PPC overwrites Outlook at that point. HOWEVER, I don't know how will it handle PPC emails in subfolders (that is, will it create the subfolder structure in Outlook?). So, just to be save, do a PIM backup on the PPC before you try anything. Good luck.
PS,
Also, your IT guys should have a kept a backup!!! Or at least, setup your Outlook to use a PST file on your computer to store the information.

Thank you very much, it worked after I deleted the ActiveSync partnerships.

SOLVED. How to sync contacts from your Nokia phone to your HTC Windows Mobile phone?

Hello,
I had a Nokia 6620 and I synced all the contacts with my laptop running Vista through Nokia PC Suite. I have a folder named "Contacts" in Vista now, which is also linked to the Windows Live Mail. Windows Live Mail is supposed to be the updated version of Outlook Express. When I opened Windows Mobile Device Center to sync all the contacts and calendar items to my HTC Fuze, the options to sync my contacts and calendar are disabled. Am I doing something wrong here? How do I sync all the data, which was stored on my Vista system by Nokia PC Suite, with my HTC Fuze, without opening a Windows account? Is there any other application I can use for this, other than Windows Mobile Device Center?
Thanks,
Keith

I am really stuck with all my contacts in Windows "Contacts" folder and not being able to sync them with my HTC Fuze. I would really appreciate if someone can point me in the right direction or help me out. Thanks.

Now I could be way off here so apologies if that is the case. I think WMDC only deals with Outlook (not Outlook Express). If that is the case then try importing your contacts into Outlook and then re-setting up your sync settings. That might help.
Another thing to consider is to go into Activesync on your device and then options. Look at what it thinks it is syncing. If contacts are already set to sync with something, then uncheck this and run the WMDC connections wizard again. You may find that this time you can select the contacts folder this time.
As I said, I could be way off as I am not a computer guru by any stretch of the imagination. All the best.

Sorry, 1 more thought. You may want to try and uninstal Nokia PC suite-it could be that WMDC sees the contacts being synced with Nokia PC suite and thus wont allow it to sync with your HTC. If you do unistall just remember to back up your contacts etc otherwise you could end up loosing them all. Not good me thinks!

Nokia Suite maintains its own database which is independent of Outlook's. Both can reside on the PC without conflict, however, the OP needs to have the data (Contatcs/Tasks/Notes/Cal, etc) in Outlook to sync to WM devices.

@incisivekeith
Easiest way to deal with this is:
Export out of the PC Suite to csv format (comma separated)
Import into Outlook
Sync with addressbook in outlook (combine records)
Sync with phone using active sync

Thank you everyone for your responses, but I have been struggling with another major issue here now. As I mentioned in my earlier post, I was not able to select contacts and other data in Windows MObile Device Center, so I unstalled WMDC as well as the device driver update. I restarted my system and when I installed both the WMDC driver update and WMDC istself, my system doesn't recognize my Fuze anymore. Not only that, I don't have many options in WMDC now, and, the WMDC window doesn't open most of the times. I have tried uninstalling both of them again, installing their versions from Microsoft's Web site, but to no avail. So now, I have the following problems:
1. I don't have functioning WMDC
2. When I connect my Fuze, it is not recognized, although the system makes a sound that there is something connected on the USB port
3. Vista has Windows Mail, not Outlook or Outlook Express
In response to suggestions about Activesync, I just learned that Activesync is installable only on XP, not Vista. I have been struggling with these issues since today morning. This shouldn't be this difficult, after all.
I will try connecting my Nokia 6620 to my system and try to export the contacts to csv format. When I opened Nokia PC Suite without connecting my Nokia phone, the contacts list showed empty on the Suite, maybe because it doesn't store them on the system, and pulls them out only from the phone? I will find that out too.
If someone can, please let me know how to unistall WMDC properly and reinstall it so that it functions the way it did the first time. Are there any other free software to accomplish this? All the help is greatly appreciated. Thanks.

Connect Fuze to WMDC
Start - Settings - Connections - USB to PC
If the "Enable adv..." is checked, uncheck or vice versa

tyguy said:
Start - Settings - Connections - USB to PC
If the "Enable adv..." is checked, uncheck or vice versa
Click to expand...
Click to collapse
Thanks, that somehow helped, I am not sure how, but it did. When I cheched that option off, it again recognized my Fuze as a new device and installed the driver and WMDC, which works fine now, but still doesn't allow me to select contacts, calendar items, etc.
I followed a method here: http://manish.wordpress.com/2008/11/14/importing-contacts-to-windows-mobile-without-ms-outlook/
That method imported all data, with all contacts named "Unknown" and missing the details (phone numbers, address, etc.) of most of the contacts. So, I installed Outlook 2007 and tried to import the csv file in Outlook, but it gave me an error saying its translator was not able to read the csv file (the clipping of the error is attached). I have the following questions now:
1. How do I overcome the importing error
2. How do I sync contacts from Nokia phone directly into Outlook instead of Windows Mail, so that I can have the contacts in Outlook and then, I can just sync Outlook and Fuze.
3. Or, is there a way to have the contacts synced between Windows Mail and Outlook?
Again, thanks for all the help.

@incisivekeith
Haven't had a Nokia for some time but AFAIK the latest PhoneSuite allows you a full sync with outlook.
CSV can be tricky because it may fail at custom fields. Check the CSV file using Excel if you have all headers.
Worst case - take a deep breath and read what google has to say ...
http://www.google.com/search?hl=en&...k&btnG=Google+Search&aq=1&oq=import+csv+file+

OP, do you have OL installed? Otherwise, get OL and setup your Nokia PC Suite to sync with OL, then you can bring your contact & calendar from the Nokia into OL, then sync to your WM device thereafter. If you are not going to have OL soon, then dump your Nokia contacts onto the SIM and drop the SIM into the WM, but you still need to find a way to "scrub" the data.

Almost the same reply but putting the contacts on the SIM usually truncates add info like long names and multi phone entries. Through outlook would be the best and easiest way IMO.

tyguy said:
Almost the same reply but putting the contacts on the SIM usually truncates add info like long names and multi phone entries. Through outlook would be the best and easiest way IMO.
Click to expand...
Click to collapse
Agreed, hence the "scrub" I threw that in b/c it appears the OP doesn't have OL readily available.

PHEW , finally!! It took me the whole day to just figure this out, and now I am thinking why I didn't think about this earlier. But I know why, probably because I didn't want to install Outlook just for the purpose of syncing. Anyway, tyguy, you were right that there should be/was a provision in Nokia PC Suite to sync that contacts with Outlook. I had checked all the settings, but I was checking the settings with Windows Mail chosen, I could find that I could choose Outlook only when I decided to create new settings. I synced Nokia phone to Outlook and then Outlook to my Fuze. Almost all the contacts and calendar items are as they are on my Nokia phone, so I am extremely happy. Some of the contacts, very few, are missing the phone numbers, but I can do that manually for that less a number of contacts. Thank you everyone for helping me out. I really appreciate it.

I remember I had to do a lot of work to solve this, and now I want my E90 back, cause all issues of this bad phone. It is not "safe": does not always ring the alarm, appointments gestion is very very bad, contacts sucks.
I have now the trial version of outlook, now it is over on 31/01 and I have no idea hot to do. I can' t syncronize anymore cause I will not pay for Outlook.
The reality is: wm sucks, i' m waiting for android.
PS: I saved contacts then copied one by one in outlook.
(forgive my english)
alessio

incisivekeith said:
PHEW , finally!! It took me whole day to just figure this out, and now I am thinking why I didn't think about this earlier. But I know why, probably because I didn't want to install Outlook just for the purpose of syncing. Anyway, tyguy, you were right that there should be/was a provision in Nokia PC Suite to sync that contacts with Outlook. I had checked all the settings, but I was checking the settings with Windows Mail chosen, I could find that I could choose Outlook only when I decided to create new settings. I synced Nokia phone to Outlook and then Outlook to my Fuze. Almost all the contacts and calendar items are as they are on my Nokia phone, so I am extremely happy. Some of the contacts, very few, are missing the phone numbers, but I can do that manually for that less a number of contacts. Thank you everyone for helping me out. I really appreciate it.
Click to expand...
Click to collapse
And well, WM contacts only support 1 mobile number. Lots of contacts i have to register twice! It sucks!

How to have a good syncronization???

Hello dudes, I am new on the forum, i tried several roms either on the former touch cruise and on my X1.
I don't know where to find an answer to this question. So I maybe ask here.
I am really annoyed by he fact that my pc (windows XP sp2, outlook 2002 - 2003 and now 2007, AS 4.5 build 5096) does NOT syncronize, on my device, items which contain any note, and as well the emails in HTML format.
For example, if a contact has a photo or a note, or an appointment has anything written in the "notes" field, i will have not a chance to see it on the PDA.
Also the emails, I cannot see the emails i received in Outlook if they are in HTML format.
You understand that in this way it is completely useless to have a mobile device.
I have no idea how to solve, or what can be the problem. In Outlook I have stored like 12.000 emails (only in the inbox) and something like 700 contacts, maybe is toomuch for the phone?
If I would switch to windows vista, would be fine?
I hope you can help me!