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Hi, I'm wondering, due to the many shutdown issues people have even with new Captivates, would it be safe to get a refurb Captivate? Even doing exchanges with a refurb would be harder as it cannot be done in a store. And due to the nature of the Captivate, would there be a higher chance that refurbs were those previously having shutdown issues and exchanging would likely make no difference?
I've got a Refurb Captivate and I haven't had a single issue with it. I even upgraded it to Cog 2.3b6 and love it.
Just wish GPS worked better and it had a Bluetooth stack that could handle a wii remote. Of course that isn't a refurb issue, anyway. My refurb works perfectly.
Oh alright. I know someone who had the shutdowns with a refurb Captivate, though not serious. Exchanging refurbs is a problem because stock is so rare. Definitely not as convenient as those who bought from the store and have exchanged over and over. I read on some threads here that flashing Cog fixed the shutdowns for some. Is it possible?
FNHA said:
Hi, I'm wondering, due to the many shutdown issues people have even with new Captivates, would it be safe to get a refurb Captivate? Even doing exchanges with a refurb would be harder as it cannot be done in a store. And due to the nature of the Captivate, would there be a higher chance that refurbs were those previously having shutdown issues and exchanging would likely make no difference?
Click to expand...
Click to collapse
I ordered a refurb and it did have the shutdown issue. The warranty department told me I needed to ship the old unit back, but tell them to send the new unit to you first.
It was a pain to get a new one, but the new one worked perfectly. Luck of the draw, I guess.
Very annoying with the refurbs
I am on my 4th captivate refurb. AT&T did a one time courtesy and swapped my Bold 9700 for a Captivate refurb. The screen was all scratched so they sent me another one. That issue was cosmetic so I'm not making a big deal about it. The second one they sent me was great for about 2 weeks, after it would shut off randomly with stock and Cog 2.1.6 stable. I brought that to a service center and got it replaced. This one had a problem with the speaker in the front and the back. It was all static and very irritating. Just got my last one a couple of days ago and I have not had a problem yet. Knock knock knock...
Once you're original phone s*#ts the bed, its bad news for you because AT&T/Samsungs quality control of the refurb units is poor at best. But they let you keep swapping them out until you find a good one so just hope for the best.
At the end of the day going to android was the best move I have made yet.
Skoffer said:
I've got a Refurb Captivate and I haven't had a single issue with it. I even upgraded it to Cog 2.3b6 and love it.
Just wish GPS worked better and it had a Bluetooth stack that could handle a wii remote. Of course that isn't a refurb issue, anyway. My refurb works perfectly.
Click to expand...
Click to collapse
I have a refurb and have had no issues aside from unreliable GPS.
I bought a refurb and the first one I got had the random shutdown issues right out of the box. The first night I charged it, the phone was off in the morning and it only got worse from there. I got that replaced and have been good for about two months with it other than the GPS not tracking well.
I have a refurb captivate that worka great. The gps like all the others have issues as mine always say i am 30 meters from my actual location, but other than that its great.
The only real issue i have with it is getting used to the keyboard. I use an iphone 4 for my primary phobe and the captivate for a business phone and switching between the two is slighty awkward, but i will adjust eventually.
The leaked 2.2 froyo rom always is great on the phone.
Sent from my SAMSUNG-SGH-I897 using XDA App
bigjimsax said:
I am on my 4th captivate refurb. AT&T did a one time courtesy and swapped my Bold 9700 for a Captivate refurb. The screen was all scratched so they sent me another one. That issue was cosmetic so I'm not making a big deal about it. The second one they sent me was great for about 2 weeks, after it would shut off randomly with stock and Cog 2.1.6 stable. I brought that to a service center and got it replaced. This one had a problem with the speaker in the front and the back. It was all static and very irritating. Just got my last one a couple of days ago and I have not had a problem yet. Knock knock knock...
Once you're original phone s*#ts the bed, its bad news for you because AT&T/Samsungs quality control of the refurb units is poor at best. But they let you keep swapping them out until you find a good one so just hope for the best.
At the end of the day going to android was the best move I have made yet.
Click to expand...
Click to collapse
Hmm.. what do you mean when you say they let you swap them out until you find a good one? Isn't it only for 30 days and the warranty a max of 90 days? And you're supposed to ship it back if you got it online? Is it possible to get a replacement from a service center?
My refurb Captivate works great. It's only given me one unexpected shutoff since I got it in October.
My refurb is working well. The only time it shuts off randomly is if I leave the USB door open. My GPS works well as well.
I must have lucked out, because my refurb came in perfect condition 2 months ago and hasn't had any shut down issues (knock on wood). Plus you can't beat the $50 price tag for a phone of this caliber.
joebw said:
I must have lucked out, because my refurb came in perfect condition 2 months ago and hasn't had any shut down issues (knock on wood). Plus you can't beat the $50 price tag for a phone of this caliber.
Click to expand...
Click to collapse
Sure I can, mine was free since I have an employee discount on my account.
Warranty is a year for new devices and 90 days for refurb. Once you get a refurb your warranty is 90 every time you get a new refurb. And yes you can go to an ATT Service Center and get it swapped out. I have not had an issue getting replacements.
I was going to post the link but I can't so PM me for the att answer website for the list of service centers.
wireless.att.com/answer-center/main.jsp?t=solutionTab&ft=&ps=solutionPanels&locale=&_dyncharset=UTF-8&solutionId=KB91429
Sent from my SAMSUNG-SGH-I897 using XDA App
Hi All
Had to return my Sensation to HTC for repair, due to the dreaded unresponsive screen issue. They have now had my phone for 9 working days, and the on-line tracking status has not changed from 'We are currently testing your phone.' (which I think basically means the phone is sitting on a shelf waiting for an engineer).
Rang nealy every day, get a different story each time. Originally was told up to 7 working days for repair, then 7- 10 and now up to 14 days! This is in spite of the fact the warranty specifically states 5 working days as the target.
Anyone else had to return their phone? How long did it take to get it back?
Have written a letter demanding repair or replacement, sent on Friday recorded delivery to head office.
when i had to return my HTC HD, on both occaisions it took 8 days in total from having the phone picked up to delivery of repaired device.
Prehaps they are awaiting stock of parts due to it being a new device, or they have yet to find your issue. Usually the status changes to "in repair" when they have diagnosed what the fault is.
Thanks, but they have not said anything about requiring or being short on parts.
9th working day now since device was returned to them.
There have been some dreadful stories recently about delays at the service centre:
http://www.theregister.co.uk/2011/05/18/htc_failed_support/
They had a link on the HTC UK Facebook page about this, dunno if its still there
Sent from my HTC Sensation Z710e using XDA Premium App
its the 9th working day today since they have had my sensation too! Very annoying!
Have you contacted them? What do they say?
Mods DELETE!
Pathetic isn't it?
They can't talk to the repair centre to find out the status! And they can't talk to each other, they use some IM software to communicate with each other.
Had many promised call backs, only one materialised.
According to their own warranty statement, they should repair within 5 days:
http://service.europe.htc.com/terms.aspx
1. Estimated turnover period
We estimate that we will normally be able to complete orders and return the units to most mainland addresses in the UK within 5 working days from receipt of the unit. Where the repair requires parts to be specially ordered or delivery to remote areas of the UK, or to other countries, this may take longer. HTC EU will endeavour to complete all orders within 5 working days from clearance of payment or warranty authorisation.
im very annoyed. just fake promises. they were meant to be good. F*K knows what happened to them now, but they just pi$$ me off.
should never have sent my device to them. i feel like going to Huntingdon to the repair centre, marching in, and grabbing my phone and coming back out!
They said they cant do a replacement as the device can be repaired!
I've wrote a letter asking for repair or replacement within 3 working days, as a timely repair/replacement is our right under the Sales of Goods Act.
Thats nothing! I sent SGS2 back for repairs and it took 40 days! believe me I contacted them continuously after the promised 14 day turn around! When I finally got it back it was so badly scratched I sent it back again for new housing, that took 8 days. Including postage times over 54 days without the device! Mobicity was the seller, I dont recommend them!
My letter which they received today seems to have made a difference, as status has now changed to ' We are repairing your phone.'
Well count me in on the HTC warranty issues.
I am still wondering why I should by a Sensation instead of the SGS2.
Ok, sit down ..... my HD2 has been in repair since the end of March.
It has been returned 3 times since it was never working like it should and now last week Friday I got a refurbished one.
Now the refurbished ones keypad doesn't light up on one side which is really annoying, so I wonder what they will do now? Will they repair the refurbished one and keep me another month without it?
It's not only that but the communication and the handling of the procedure is pathetic. Everytime you get someone else on the line you get another story.
Also HTC says that the complete repair didn't take long because it were 3 seperate ones. According to me 3 months without a working phone is 3 months periode. And it is not that it is about a cracked or broken screen, so there is no debate about warranty or not.
This one is amusing to read but unfortunately the sad truth, I also posted my experience.
http://happyemergency.tumblr.com/post/6777171158/5-months-of-customer-service-hell-with-htc
What a great read, disappointing but very good.
What are your top tips if anyone else is stuck in this situation?
Jasand said:
What a great read, disappointing but very good.
What are your top tips if anyone else is stuck in this situation?
Click to expand...
Click to collapse
Well lets say that I have had to deal with those situations on a professional level in my past role and infact I learned alot by doing this.
There is one webpage that you need to read and use in your advantage.
For us EU people you need to know your EU customer rights.
Not alot of people or even big companies know (or want to know) this!
http://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=CELEX:31999L0044:EN:NOT
You will find some interesting stuff in it like acceptable repair time etc etc.
This warranty stuff applies to all consumer goods, not even electronic stuff!
I write everything down, like name, date and time and what has been said.
If the thing is taking way to long you ask them to open up the online ticket
Like this http://contactus.europe.htc.com/wFrmMailLogin.aspx
They need to open it up for you. It will not work untill they change something in their system!
By having that you can leave a comment with date/time etc and there is no way that they can tell you stuff which isn't right because afterwards you can point them at this log.
Also point them to that EU law it might help.
saquib said:
My letter which they received today seems to have made a difference, as status has now changed to ' We are repairing your phone.'
Click to expand...
Click to collapse
Well after 13 working days of HTC having the Device and telling me we are currently testing your phone.
3 complaints filled in
2 Escalations
i get a call from the supervisor.
The repair Center have lost my device. MY BRAND NEW UNMARKED UNSCRATCHED Sensation. and they have no idea where it is. it was signed for by HTC engineer when UPS delivered it but from then they have no idea.
now they have no sensations in stock at the repair center. so i either wait but they dont know how long. or take an alternative phone, as sensation was top dog, all alternative phones will be lower spec. i asked for an EVO 3d but as it isnt released i cant have that.
but they do have to provide me with a brand new device.
lukesan said:
Well count me in on the HTC warranty issues.
I am still wondering why I should by a Sensation instead of the SGS2.
Ok, sit down ..... my HD2 has been in repair since the end of March.
It has been returned 3 times since it was never working like it should and now last week Friday I got a refurbished one.
Now the refurbished ones keypad doesn't light up on one side which is really annoying, so I wonder what they will do now? Will they repair the refurbished one and keep me another month without it?
It's not only that but the communication and the handling of the procedure is pathetic. Everytime you get someone else on the line you get another story.
Also HTC says that the complete repair didn't take long because it were 3 seperate ones. According to me 3 months without a working phone is 3 months periode. And it is not that it is about a cracked or broken screen, so there is no debate about warranty or not.
This one is amusing to read but unfortunately the sad truth, I also posted my experience.
http://happyemergency.tumblr.com/post/6777171158/5-months-of-customer-service-hell-with-htc
Click to expand...
Click to collapse
That's a shame here in sweden if you send you phone back 3 times within 3 years for the same problem they will
Refund full price or give you a new phone, and if you have 4 different problems within that 3 years then the same money back or new phone
Sent from my LT15i using XDA Premium App
Poker gypsy said:
That's a shame here in sweden if you send you phone back 3 times within 3 years for the same problem they will
Refund full price or give you a new phone, and if you have 4 different problems within that 3 years then the same money back or new phone
Sent from my LT15i using XDA Premium App
Click to expand...
Click to collapse
Rang up the HTC Care Team today. Because they lost my Vodafone branded device. They have decided to send me a brand new unopened unbranded Sensation. which i would receive in 3 working days also
http://www.htcaccessorystore.com/uk/p_htc_item.aspx?i=185326
a free Bluetooth headset as compensation.
well glad that should be sorted, and will update when i receive it
also i will get a letter confirming what happened and a fresh warranty from the date i receive my device
OP:
I sent my sensation back to HTC two weeks because of the screen issue, but mostly because of a faulty earphone jack.
Yesterday the phone came back, after 16 days and guess what?? They didn't fix the earphone jack!!!
So I rang them, they apologised and asked me to send my phone back, which I did this morning!!
WTF HTC!!!?? Get your s**t together!
I don't know whether its my bad luck or whether this is the typical level of customer service people can expect from HTC but I wanted to share my experience so that people might be more careful when purchasing a device in the future.
On June 28th I purchased a sensation from Expansys. Within one week of purchase I realized that there was a problem with the speaker. I returned the unit to them and requested an exchange with a new device, as the unit was a few days old. In order to receive a replacement I needed to wait until the HTC service center examined the device. What I didn't know was that it would take about three weeks for this to happen. So on August 4 I got a replacement.
The second unit run well until the end of October, where a dead pixel appeared. I contacted HTC Cyprus, fearing that the problem might increase over time. They confirmed that it was indeed a problem covered by warranty, but they would need to ship my device to Greece and that it would take approximately 7 - 10 days to have it fixed. After almost a month of waiting and several calls/complains to HTC Cyprus I got my unit back on Friday 2nd December in the afternoon. What appeared strange was that not only did they change the LCD but also a large number of other components which also changed the units IMEI. When I went back home I fully charged the unit and attempted the OTA update. During the update the phone turned off and could not be turned on again! Total brick.
Early the next morning I took the unit back to HTC Cyprus and was told that they would get it sorted by Monday afternoon as it was merely a software issue. On Monday, their technician advised me that the motherboard needed to be replace and hence, the unit would need to be shipped back to Greece. I complained and asked for a replacement and even offered to pay a small amount to have it replaced but I was told that this was not possible and that the only solution was to ship it back to Greece for fixing.
Today, I tried contacting HTC Europe in a desperate attempt to get a replacement. After an hour over internet chat, the best response I got was:
"Jon: We are HTC UK, but do deal with other European countries. Currently it is not possible to replace the handset. If the device is still faulty when returned from repair, then we may be able to replace the device."
Apparently the fact that over a five month period the phone was in service centers for over 2 months was completely irrelevant!
I don't know whether this is the typical customer experience customer should expect when purchasing an HTC unit, but be warned. It can happen to you too, and apart from complaining on forums there is not much you can do!
Yea HTC is nothing like APPLE who in my opinion has the best customer service ever. My sensation had touch screen issues so instead of getting a replacement they fixed it at their repair center took 4 weeks, but I had to pay for it too cause somehow the void seal was broken!!!!! rage!!! If you took a broken iphone to apple store, they would be like :
apple technician: Yeah this phone is like i donno, I dont really know whats going on. Just have a NEW ONE!!!
this is extremely poor service imo. serious complaining required I feel
good luck OP
Sorry to hear about your bad experience. I had a great experience when my 2 month old g2 broke. I called they gave me an RMA number. I sent it out on a Monday got it back the next Monday.
timothy918 said:
Sorry to hear about your bad experience. I had a great experience when my 2 month old g2 broke. I called they gave me an RMA number. I sent it out on a Monday got it back the next Monday.
Click to expand...
Click to collapse
Same experience I had with my G2.
Hey petros did u finaly end up with a working sensation? I wish i had read your post before bying my sensation xe. Do u or did u experience any problems with losing audio during calls?
I have gaps mostly all over the edge as in the pics. Please zoom in to see them clearly. Is this normal? Manufacturing defect?
Just checked my S7... I don't have the same gaps as per your pictures. Mine sits completely level on all sides.
Would probably try and swap it for a new one if possible.
Does it cause any issues?
HuskQi said:
Just checked my S7... I don't have the same gaps as per your pictures. Mine sits completely level on all sides.
Would probably try and swap it for a new one if possible.
Does it cause any issues?
Click to expand...
Click to collapse
As I said this is already my 3rd replacement unit. The last two times I went for replacement they said they can't accept this as issue enough to give me a replacement. Yet somehow they gave me after lot of talk. Samsung service is so bad
Apologies I didn't see anywhere in your post where you said it was your third replacement.
Potentially ask for one last return and see if they can get one from a different batch. I had reboot issues with my S7, went through 2 more with same issue, and eventually they got one sent down from a different city, different batch and it has been flawless.
Was lucky the person I dealt with had the patience to go through the whole ordeal for me.
If it doesn't cause any performance issues, then you could always just cover it up with a case as a last resort but it doesn't look TOO bad from the pictures.
CraigNX said:
As I said this is already my 3rd replacement unit. The last two times I went for replacement they said they can't accept this as issue enough to give me a replacement. Yet somehow they gave me after lot of talk. Samsung service is so bad
Click to expand...
Click to collapse
i totally agree with u...Samsung service is the worst...my xperiance was that they had my phone for 10 days and did nothing to my phone...i have grey lines on my display although they are not visible in every situation but when they are visible its a little bit anoying...so i sad to them to change the screen and they sad yes they will and at the end i got my phone intact with no replacement or whatsoever...when i had similar problem with Sony xperia the storry is diferent they replaced the screen in one week and its flawles now(my mom is using it)...so yea in my situation Samsung service is the worst so far!!
I've been lucky with my experiences although there quality control is meh. I also had reboot issues with my S6. The S6 was purchased from an official retailer which took no responsibility but Samsung told me to send it directly to them. Had it back within 2 weeks with a brand new charging board and motherboard which solved the reboot issue. Even had one of their reps call me to make sure the problem was fixed which was astonishing.
Then as per my above post, with my S7 rebooting (purchased from Samsung store this time), they went through the trouble of getting me brand new handsets each time until eventually I got one that worked.
cocagenda2 said:
i totally agree with u...Samsung service is the worst...my xperiance was that they had my phone for 10 days and did nothing to my phone...i have grey lines on my display although they are not visible in every situation but when they are visible its a little bit anoying...so i sad to them to change the screen and they sad yes they will and at the end i got my phone intact with no replacement or whatsoever...when i had similar problem with Sony xperia the storry is diferent they replaced the screen in one week and its flawles now(my mom is using it)...so yea in my situation Samsung service is the worst so far!!
Click to expand...
Click to collapse
Do you mean you got phone with same problem again after replacement also?
HuskQi said:
Apologies I didn't see anywhere in your post where you said it was your third replacement.
Potentially ask for one last return and see if they can get one from a different batch. I had reboot issues with my S7, went through 2 more with same issue, and eventually they got one sent down from a different city, different batch and it has been flawless.
Was lucky the person I dealt with had the patience to go through the whole ordeal for me.
If it doesn't cause any performance issues, then you could always just cover it up with a case as a last resort but it doesn't look TOO bad from the pictures.
Click to expand...
Click to collapse
Oops somehow I missed to include that it's my 3rd replacement in OP. Sorry. So for the reboot issue you faced after the replacement period, you had to go to Samsung service center and got one from another batch? I want to know is it possible to tell them to get me one from another batch considering the number of times I replaced.
CraigNX said:
Oops somehow I missed to include that it's my 3rd replacement in OP. Sorry. So for the reboot issue you faced after the replacement period, you had to go to Samsung service center and got one from another batch? I want to know is it possible to tell them to get me one from another batch considering the number of times I replaced.
Click to expand...
Click to collapse
I pointed out to them that my original and replacements had all been from the same batch and all faulty and asked for one that was carrier branded cause I was desperate to get a working phone. By luck, they had run out of silver stock from all carriers at this specific branch. First he offered me a different colour, but then proceeded to call the other branches. The only silver available in the country was carrier branded but since there is virtually no difference between the carrier models in my country, I told them I'll take it. They sent it down for me, 2 days later I had it in my hands and I'm still using it now.
I think there is no harm in asking whether you could potentially get one sent down from another store/batch but don't demand one either. Just be careful not to come off as rude. I have some friends who work at phone stores and even though they can transfer stock from other stores, they won't put in the effort for rudely demanding customers (bearing in mine most of them haven't had 3 replacements like you).
Good luck
HuskQi said:
I pointed out to them that my original and replacements had all been from the same batch and all faulty and asked for one that was carrier branded cause I was desperate to get a working phone. By luck, they had run out of silver stock from all carriers at this specific branch. First he offered me a different colour, but then proceeded to call the other branches. The only silver available in the country was carrier branded but since there is virtually no difference between the carrier models in my country, I told them I'll take it. They sent it down for me, 2 days later I had it in my hands and I'm still using it now.
I think there is no harm in asking whether you could potentially get one sent down from another store/batch but don't demand one either. Just be careful not to come off as rude. I have some friends who work at phone stores and even though they can transfer stock from other stores, they won't put in the effort for rudely demanding customers (bearing in mine most of them haven't had 3 replacements like you).
Good luck
Click to expand...
Click to collapse
How you were able to find the batch of your devices?
Unfortunately after 3 days use, cracked screen. A fall on the cement with a case on it, but it was too much.
Sad day. Hopefully replacement parts might be available sóon
Same happened to me just now.
I dropped it (with the HTC case on), and the screen cracked.
The drop was about 1 meter :-/
I feel sick now...
hek.je said:
Same happened to me just now.
I dropped it (with the HTC case on), and the screen cracked.
The drop was about 1 meter :-/
I feel sick now...
Click to expand...
Click to collapse
Same for me, was out walking the dog and the lead pushed the phone out of my pocket. Landed on the top left corner I think at first glance was fine barely even a mark on the case but when I got home and put the phone down that there was a weird reflection and turned the screen on and saw a crack going a cross from top left to just over the power button.
Have contacted HTC to arrange a repair which is chareable as they seemingly void the warranty when the screen is cracked...better get warranty back on it after they fix it.
I was just about ready to sell my u11 thankfully still got it so using it now altho complete stock sucks lol and had relocked bootloader so no warning screen on boot sigh....
Hmm I contacted HTC (Netherlands), and they told me that it's not under warranty.
I'm going to call again on monday and try again!
The crack on my phone runs from the power button down to the left bottom side.
hek.je said:
Hmm I contacted HTC (Netherlands), and they told me that it's not under warranty.
I'm going to call again on monday and try again!
The crack on my phone runs from the power button down to the left bottom side.
Click to expand...
Click to collapse
Warranty don't cover user fault. I mean, if the phone shipped damged than you can get it cover.
Sent from my HTC U12+ using Tapatalk
I have just got the quote for repair my screen, not the actual quote as they still can't give me a the proper ticket number etc.
The cost for me to ahve the screen replaced is £285 which is almost 50% of what I paid...not bad ehh. Think this will be my last HTC phone have had them for years but losing my phone and then a ridiculous repair cost is not good.
Jump1ng said:
I have just got the quote for repair my screen, not the actual quote as they still can't give me a the proper ticket number etc.
The cost for me to ahve the screen replaced is £285 which is almost 50% of what I paid...not bad ehh. Think this will be my last HTC phone have had them for years but losing my phone and then a ridiculous repair cost is not good.
Click to expand...
Click to collapse
Well that price tag is the same with every other manufacturer. So it's something you would have had to deal with on a Sammy or OP as well... it's nothing ridiculous actually. That's why I took care to get mine insured as soon as it arrived.
Sent from my HTC U12+ using XDA Labs
5m4r7ph0n36uru said:
Well that price tag is the same with every other manufacturer. So it's something you would have had to deal with on a Sammy or OP as well... it's nothing ridiculous actually. That's why I took care to get mine insured as soon as it arrived.
Sent from my HTC U12+ using XDA Labs
Click to expand...
Click to collapse
Yeah but the best thing is that the phone been in the repair centre since the 13th and still haven't got the actual quote so I can't even pay it and they never got me the UPS return label so I also had to pay for the shipping back to the factory.
Been in touch with the support for every day for well over a week and still not actually got a proper ticket number that I can track and just keep getting a new ticket number that doesn't work plus mixing up the serial number.
So think this will be the last HTC phone for me as my U11 that was faulty when I got it also took weeks to get replaced as they kept saying they where going to try and repair it.
Jump1ng said:
Yeah but the best thing is that the phone been in the repair centre since the 13th and still haven't got the actual quote so I can't even pay it and they never got me the UPS return label so I also had to pay for the shipping back to the factory.
Been in touch with the support for every day for well over a week and still not actually got a proper ticket number that I can track and just keep getting a new ticket number that doesn't work plus mixing up the serial number.
So think this will be the last HTC phone for me as my U11 that was faulty when I got it also took weeks to get replaced as they kept saying they where going to try and repair it.
Click to expand...
Click to collapse
Well that's standard. Spar parts need to be delivered to the partners in the specific regions. Such things always take 4 - 6 weeks after the first devices shipped. Some manufacturers even need 8 to 10 weeks to provide the needed parts and prices.
Sent from my HTC U12+ using XDA Labs
so any news on spare parts, i allready ordered a new back for my 5 days old u12+ but one day after i ordered it i need allso a new display, it fell from about 30 cm height on the ground and i was shocked thatthe display broke alltough it was in the original case
lousy performance by htc after the tank of a phone htc 10
Can't believe it happened to me. My U12+ fell out of my pocket -- maybe three feet -- and shattered!! I'd been using it in the wild for just four days. Had it in the case that came with the phone. (The case I planned to use is arriving tomorrow.)
I'm horrified. This phone can't be dropped three feet?? It's defective by design.
Now, the aftermatch. I contacted HTC US and they said they wouldn't touch it because I have the Hong Kong variant. I'm supposed to coordinate with HTC Hong Kong. The repair shop up the street said they could fix it for $150 if I was willing to wait two weeks for parts, so I'm trying that.
Insult to injury, I thought I had insurance, but it doesn't kick in because T-Mobile hadn't registered the phone.
Will keep everyone posted about the repair. It would be great if there was a cheaper third-party option.
pixelvisions said:
Can't believe it happened to me. My U12+ fell out of my pocket -- maybe three feet -- and shattered!! I'd been using it in the wild for just four days. Had it in the case that came with the phone. (The case I planned to use is arriving tomorrow.)
I'm horrified. This phone can't be dropped three feet?? It's defective by design.
Now, the aftermatch. I contacted HTC US and they said they wouldn't touch it because I have the Hong Kong variant. I'm supposed to coordinate with HTC Hong Kong. The repair shop up the street said they could fix it for $150 if I was willing to wait two weeks for parts, so I'm trying that.
Insult to injury, I thought I had insurance, but it doesn't kick in because T-Mobile hadn't registered the phone.
Will keep everyone posted about the repair. It would be great if there was a cheaper third-party option.
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Good luck on the repair. I would see if a repair shop locally could repair it. I just had a sub par experience with the USA HTC repair department recently. I bricked my phone and decided to send it back to HTC to see if they could revive the phone. After 5 weeks they sent it back to me and it still was not working correctly. I decided to see if I could resolve the issue which I was able to. Thank goodness. I would have hated to send the phone back to HTC for nothing again.
mauiblue said:
Good luck on the repair. I would see if a repair shop locally could repair it. I just had a sub par experience with the USA HTC repair department recently. I bricked my phone and decided to send it back to HTC to see if they could revive the phone. After 5 weeks they sent it back to me and it still was not working correctly. I decided to see if I could resolve the issue which I was able to. Thank goodness. I would have hated to send the phone back to HTC for nothing again.
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Man! Make me nervous when reading this lol. The warranty on HTC device isn't up to it standard.
Sent from my HTC U12+ using Tapatalk
I'm sorry if I made you feel uneasy but I figure just wanted to give you a head's up on HTC repair service. I found another thread on this particular topic and it was disappointing to read all the issues customers had with HTC repair (USA).
next time if you have a warranty issue, you can try asking the HTC DACH contact on facebook/twitter... they are actually replying properly and maybe even able to help properly. it's sad to see so many bad things with USA repair as in Europe it's quite good...but also depends on if you are in contact with them per private message or just via e-mail... via private message on facebook it works out much better
Two and half weeks later, the local repair shop tells me they ordered the wrong part (probably for the U12 Life) and worse they are unable to source a U12+ replacement screen anywhere in the world. I can't find a place to buy one either, with the sole exception of an Indian supplier asking more than $300.
Does anyone know where one can buy a replacement screen? Or how much HTC charges for repair? If it's more than $200 I'm giving up on this.
pixelvisions said:
Two and half weeks later, the local repair shop tells me they ordered the wrong part (probably for the U12 Life) and worse they are unable to source a U12+ replacement screen anywhere in the world. I can't find a place to buy one either, with the sole exception of an Indian supplier asking more than $300.
Does anyone know where one can buy a replacement screen? Or how much HTC charges for repair? If it's more than $200 I'm giving up on this.
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Just happened to me, over the phone they quoted me $2-300, but it could be more or less after sending it in. I asked what is the point of a warranty and they said it's only software issues, and it doesn't cover user damages like cracked screens. Anyways, you and I are sinking in the same boat, with HTC not selling any screens themselves, or providing other alternatives besides their own repair center. Scam company at this point
HTC cracked screen repair update:
1. I sent HTC my U12+ to repair due to a cracked screen.
2. They email me asking for a credit card to charge for the repair ($200). They asked me to call them. They did not provide a phone number.
3. I called and they ultimately said someone will call me back in 24-48 hours to take payment because they can't take payment.
4. When asked how long it will take to repair once they have payment, he said they usually take 3 week from the time they receive the phone.
It's been 7+ weeks since they received the phone.
How do I get in touch with the Indian dude, I'll spend the 300 to look at the screen without cracks. Guess I got lucky if you call it that, everything works and the cracks aren't that bad but it is disconcerting that a screen can't be had anywhere.
VidJunky said:
How do I get in touch with the Indian dude, I'll spend the 300 to look at the screen without cracks. Guess I got lucky if you call it that, everything works and the cracks aren't that bad but it is disconcerting that a screen can't be had anywhere.
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A website called "cellspare" sells the screen, but it's $339. I made the resolve to wait two months and see if screens are cheaper.