If you don't mind, please go to http://www.myqtek.com/europe/support/support_form.aspx and post them this text. I hopen they would fix it...
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Hello.
I use qtek 8310 as bluetooh gprs modem from my Pocket PC and from the desktop. Also I use GPRS to check my emails and ICQ directly from Qtek 8310.
1) Even if keyboard is locked (!), RED button breaks the bluetooth link. Small short (!) press breaks the line. I need to redial again after an accident click! This is a bug definitely: the keyboard is locked and the link should not break upon red button. Though it should not break even the keyboard is not locked too...
2) The worst thing... Bluetooth link breaks after any incoming sms, any outcoming or incoming call. I'm not demanding simultaneous GPRS and CALL, as from 3g phone models... But, as a standart de facto (starting from the most old phones with blueetooth and GPRS support, like Ericsson R520 and cheap modern like Motorola L7 SLVR), GPRS has to just suspend during the call, not to break the connection itself or not even break the bluetooth link to client device! This behavior is absolutely unacceptable for such a business-application powerful smartphone as Qtek 8310 for ~~500$.
I cannot even use it from my notebook as Bluetooth-GPRS modem: I often receive SMS and this breaks down my link completely, I need to redial and redial and redial again. Why any cheap phone with bluetooth still CAN keep the connection after any call?
3) This problem is absent when I use GPRS from the smartphone itself. The link keeps after SMS, after call or whatever. This is paradoxal, though good, behavior.
Please, do not ignore my letter. I hope you would fix these bugs, which make your phone totally unusable for business application.
Waiting for you answer,
with hope.
Hi All, im hoping that soemone will be able to help with a problem I have.
I recently got the Gigabyte G-Smart from a seller on ebay (like this one)
http://www.expansys.com/p.aspx?i=133620
and it works absolutley great EXCEPT that it will not send sms texts. If i input the text and press send then it moves the message to the outbox and then it stays there and doesnt send the message (I.e. move it to the sent box) does anyone know why this is?
The sim cards works fine in my old K750i mobile, send texts no problems, and also in the Orange M600 that I am selling (when i send sms, it goes to the sent folder and the text has been sent)
It has windows mobile 5.0 build 14955.2.3.0
Can anyone help, because this problem is driving me nuts! I love the "phone style" keypad connected to this Pocket PC but this problem means I cant use it as my main phone yet because I cant text!!
Many thanks
Any and all help would be appreciated! Anyoe hear of a problem like this with a pocket PC phone? I tried to hard reset the phone but the problem still happens :-(
Have you tried...?
Hi... My last cell phone was a k750i too and I moved my GSM Chip to new g-Smart i128 and I didn't have any problem doing it...
1. Have you tried to use a different GSM CHIP (from any friend) with g-Smart i128?... just to know if the problem is g-Smart or your GSM CHIP...
2. Have you tried to update your g-Smart i128 firmware?
Check this posts...HERE... I hope it could be helpful for you and not to be too late... hehehe
Just a heads-up
I have had the Vox for a couple of weeks here in Sweden
It is being used with Active sync towards an Exchange 2003 over GPRS
I quickly noticed that suddely it was not possible to receive SMS or incoming calls, the calls just got redirected to voicemail, after a reboot the phone started working for a while again, but it kept coming back.
After a couple of discussions with HTC and the distributor (and 2 rounds to the service partner for more extensive tests only to say that the phone was fully functional...) I now know what the problem is, and I put it here to let you know.
Aparently here in sweden and the rest of the nordic coutries we use GPRS type B
See here for a spec:
http://www.gsmworld.com/technology/gprs/class.shtml
And the radio stack in S710 has trouble switching between GPRS and GSM
What they told me is that HTC are working on this, (and they better be and fast...), because without a fix GPRS is useless on this phone it could anytime hang in either GPRS or GSM mode, resutling in nonworking GPRS or (even worse) no GSM, you only notice this on the fact that incoming calls are not working, outgoing calls works.
So the only way to test is constantly call your own phone to see if it is still working.
The only fix I have found to this so far is to disable all GPRS accounts and reboot the phone...
Just thought I should share this information with you. I have a feeling that more people will experience this, and I had to do a lot of digging to get this information.
If someone else has some more information or experienced this I would love to hear about it.
Thanks for the tip.
Got my S710 yesterday evening, did the GRPS setup today afternoon and tonight got couple of calls redirected to voicemail... Yep GPRS was on (although I wasn't actually doing anything, just noticed the "E" icon for an active connection). Thought was only bad reception... Knew about the missed calls because of the SMS telling me right away somebody had called.
Anyhow, SMS were getting in... Maybe it's not related to the same problem... Hopefully was really only bad reception, but enough reception for SMS.
I'll do some more testing tomorrow. I can't afford missing work calls or I know I'm fired by listening my voicemail.
Thanks,
Ka.
Ok, time to disable the GPRS settings... Let's hope they make a bugfix soon for this.
thats really worrying. has anyone experienced this in the UK ?
The whole point of the S710 is so I can have IM and push email and phone on one tiny device with keyboard
I think this is all related to the GPRS class B, what I understand so far at least is that this is mainly a problem in the nordic counties where this is used (I may very well be misinformed, this is new to me, I have a diploma in GSM technologies from a short course but that is not even worth the paper anymore )
If a network uses Class A, this is what I am told not a problem, and Class C seems mostly useless everywhere, look at my link in my first post and read about Class C ,you will see why
Kast, that sounds like a slightly different problem, I don't get SMS or calls when this happens, you also have access to EDGE and that may not have the same problem (don't know). But it would either way be interresting to see if you experience problems.
gprs class b
The class of GPRS (class B) is parameter no to gsm provider. This is spesification on device htc s710.
I have also htc s620. Result of my testing is that this device is working on Gprs Class B. When i made sinhronzation to exchange server then you can't call my gsm number, but when my sinhro is done you can call my gsm.
The bug on htc s710 is very serios i hope that from htc make quickly patch or update to solve it !
definitely all working fine on my new S710 in the UK. Will be trying in NY next week .....
Yes I think the problem is definately in Tele2's network in Sweden but probably also the other networks hera as well as in Denmark, Norway and Finland
That is what I've been told anyway. But thanks for the info
htc-s710
gd day friends
have just tried this issue on a orange il simcard and no problems were found
i can get calls and sms while gprs is on !
thanks
Then orange has GPRS class A (I wish they had that in sweden as well then we would not have that problem here...)
I have the same problem with a HTC Tytn in Belgium with Proximus, whenever the GPRS connections is enabled, calls tend to be blocked and go directly to my voicemail. Only fix is to disable the GPRS connection and only use it to check your mail every hour or so.
If I remember rightly, All GPRS phones are class B anyway. Never come across a class A GPRS handset yet (or if i have, it was never plugged as a class A device).
what tends to happen is that the network and the phone will negotiate to suspend the GPRS connection when there have been no packets sent for a certain amount of time to save the power on the handset and the towers, and to optimise the bandwidth to accomodate as many users as possible.
Seems your network might have this suspend timeout set a little too high, or alternatively, I suppose the network infrastructure could be Class B and therefore not support it at all.
I'm sure there was a reg hack around for earlier smartphones to make the GPRS connection disconnect automatically after 30 seconds or so. seems you might have to set activesync to check avery so often and see if you can find this hack.
ubfortunately, this is always going to be an issue on GPRS/EDGE devices if you are a heavy email user....but the networks still want the handsets, so they will still be made.
Hi,
I donät think the problem is with the network timeout, I have used the similar setup with Nokia handsets and Sony-ericsson and the correctly suspend the GPRS and then resume it after a finished call. But this phone seems to hang in the GPRS mode, then network is trying to send the call to the phone but the phone is not able to pick it up.
I think you are right that the registry hack might help, have not tried that yet, don't know if it is the same in WM6 either. But I might give it a try, now I have solved it via WLan at work and no e-mail elsewhere :-/
Did a bit of testning with the registry keys found this thread
And changing the first key
DWORD CacheTime
60 - Timeout in seconds
String SuspendResume
~GPRS! - Always On
GPRS_bye_if_device_off - Timeout after CacheTime
This works, setting the timer to 30 seconds automatically disconnects the GPRS session, next is to see if the phone stops receiving calls or if it still works even with GPRS activated... Let¨s keep out fingers crossed
Solved this (at least temporarily)
The registry edit seems to solve the problem at least eough for me to receive e-mail at scheduled times and receive calls.
However this is not a final solution, still waiting for a radio update from HTC...
And there is always a risk that the phone stops working during the rime GPRS is active...
I have a s710 also. I'm having missed calls very often, people are complaining they can't reach me. Sometimes after a certain period a sms arrives that i haved missed calls.
I use GRPS constantly due to the syncing with exchange (push mail) at my work.
Is there a solution for this problem yet?
You should try the radio in the Arabic rom (do a search).
It's the latest version.
After much experimentation, i have found the following:
1. If i boot up my phone WITHOUT the USB cable attached, and i start transferring data from the internet, my phone will not allow any incoming calls. They all get sent to voicemail.
2. If i boot up my phone WITH the USB cable connected (which happens to block GPRS data), but THEN DISCONNECT the USB cable so i can activate a GPRS connection, when I start transferring data from the internet to my phone, it will pause the data transfer and allow incoming calls to ring through to the phone.
My company has C500 ( Vox in Asia named Dopod C500 ). We suffer from the same problem that everyone in this thread are talking about....hang and incoming calls blocked. The only way to solve is romove the battery to reset it.
HTC Thailand gave us the -new hope- ROM which I believe it was modified from the Arabic ROM. But no improvement.
Anyone get the solution?
MR2046 T_T
on my S710 i can receive calls but the caller cannot hear me.
but when i make a call its perfect.
I am tired of making callbacks, somebody pls help
I have just changed from HTC (Orange SPV M700 version) and bought a Touch Cruise which is great, but am having trouble with hands free in my car. The previous phone had SAP disabled by orange and only hands free would work, but the whole contacts directory came over to the car.I bought the TC without contract so have none of Oranges bastardizations and RSAP. As my car (Audi) has a full blutooth kit with antenna this is great because I can rely on the cars exterior antenna. BUT then the problems start. The manual says that only the sim contact list will be transferred in RSAP and I have more than the limit of 200. So I decided to sopy over the primary contacts to SIM. Worse in SIM manager where there are three numbers, say work, home and mobile, they should be copied as individual entries suffixed by selected codes /w etc. I have checked these ae set but when copying I am asked "name already exists do you want to overwrite" and whether I click yes or no it still over writes. So I only ever get 1 number...... except if the name is less tha 12 characters and there is space for the suffix, then all 2 numbers come over!
Now when interogating the contacts on the SIM I see that each has the ability to sore 3 numbers, but clearly the SIM manager on TC doesn't know this!
Anyone got any ideas..
Michael
Hello Everyone,
We have a fleet of Palm Treo 750 mobiles (around 400).
We are experiencing problems with call dropouts and we have put this down to the device and when it hands over from HSDPA to GSM.
These phones all use activesync to connect for mail and essentially when staff are on a call and the data tries to sync using push it drops the call.
I have tried nearly all the ROM's available, whether it be cooked or legit.
Just to make this even more painful is that:
a) it is random and
b) it only happens on some phones.
Background info:
All the phones are the same build and the same O/S.
Is there a piece of software for WM6.0 & 6.1 that can manage the connection so that when users are on a call it will not allow sync of data.
Any help would be extremely appreciated?
Chris