Related
And as fast as possible !!! Does anyone have a clue when 6150 will be out ?
I wish I could wait until 9502, but it was just announced... I don't think we'll see it before long.
Check it out !
http://www.imate.com/showProducts.aspx?skinid=1
GSM Arena lists that company in their ads.
They have it for sell at a very low price (for what a device and a launch price), but I'm not sure I trust them
http://www.welectronics.com/gsm/I Mate/IMATE-ULTIMATE-6150.html
9502 is ugly compated to 6150 imho
but imate used to oem from htc and now got a new
and untested oem provider i would
wait and see how stable they were and
how their rom leaking would be
or one could never upgrade it
I am pretty convinced that all iMate Ultimates are vapourwares
You know I too think like that (vaporware).
They announced the original Ultimate serives way back and still no sign. Worst of all the more interesting of those devices have been eliminated like the 7150 (tablet pc type)
Now we see fresh announcements so let us see what Imate does this time.
Frankly though I would like to see a strong Imate because HTC also needs some stiff competition and to date they do not have a real competitor.
Vaporwares ? Do you at least have an argument for that ?
Websites already had hands on some of these devices.
I've posted a link to a website which is currently selling the 6150, albeit I can't check it.
HTC also announces its next devices long before they are really sold (who has a Sedna right now ?)
I think 6150 and 9502 have been and still are the best, if I need a tablet form factor I'll look more into UMPCs.
No really not. I do not have any concrete evidence to confirm these devices are vapoware. It is only the reputation Imate has earned itself by announcing devices not actually seen for public purchase even long after Mid 2007 has passed by as promised on their very own website. What aggravated the situation even more for Imate is the fact that everyone knows that they have lost HTC as their ODM and so everyone is suspicious as to how they will fare with a new manufacturing partner.
As far as HTC is concerned they have a pretty good track record of delivering what they promise.
Having said all this I sincerely want to see Imate emerge as a strong competitor to HTC because that goes in the interest of us, the consumers.
Regards
see review for the 6150 and 8150:
http://www.coolsmartphone.com/article743.html
Amazing stuff
'Conclusion
Both the iMate Ultimate 6150 and the iMate Ultimate 8150 are very capable handsets with lots of power on tap. The specs are excellent and both phones operate far faster than anything I've seen before. Videos are smooth, Office documents open quickly and complex Excel spreadsheets are handled without stress. The VGA output turns the device into a real mobile work-horse which lets you arrive anywhere and present a demonstration with nothing more than your iMate Ultimate and its' included VGA cable.
Although the somewhat angular lines and portly dimensions could make this a turn-off, it should be remembered that the final handsets will be built to a much higher quality and may be curvier and perhaps even a little sexier than these test units. Keep an eye out on iMate.com for further information.'
About this VGA out, can you connect it to TV?
Hmm, I think it needs VGA to RCA (red/yellow/white cable) converter cable?
Yeah I guess you need an adapter, I think only a XGA (btw!) out is provided.
The 9502 is listed with TV out.
edit: 6150 has VGA / TV Out
Nice device
Fabulous! I can't wait 'til it hits the streets here in N.Y.
The specs here: http://www.gsmarena.com/i_mate_ultimate_9502-2158.php
says it supports microSD (transflash). Does this mean it will also support the newer 8gb microSDHC cards?
Place in my area is supposed to be getting shipment of the IU8150 next week. Gonna go check it out and may pick one up to replace my Trinity. Only think it's lacking over the Trinity is size and GPS and that's not that big a deal since I find my bluetooth GPS reciever works much better anyways and I only use GPS in the car which is where I keep it.
Size doesn't look to be that different but we'll see, that's my only concern, been waiting for a VGA device with keypad for a long while, just wish it were a little smaller.
It's funny that no one can get it right. Why can't anyone release something like the 8150, just a little smaller, through in GPS and switch the T9 keybad to a SureType keypad. That would be awesome, seems like there's always one feature missing, guess it's really a matter of taste when it comes down to it.
If anything, I think Imate is going to give HTC a real run for their money. HTC has been regurgitating the same technology in different form factors for a while, will be nice to see someone finally give them some competition so we can see some improvements to the hardware.
Any chance you have same information about 6150 ? And where are you living ?
estimated time of arrival: Nov. 12, 2007
expected around 500€, really worthy... Can't wait !!
Ultimate 9502 AVAILABLE!!
Ok, I want to purchase this device. Has anyone bought from this site? Can anyone vouch for this seller??
Thank you for the prompt mail, All products are
brand new company sealed in original boxes with all
accessories and come with one year international
warranty, .
Cost of a unit is....................$350.00USD
cost of a unit shipping.....................$30.00USD
Total amount required.................$380.00USD.
You dont have to worry after you make payment we will
send you our RMA number which you can use to return
the item should in case you are not interested in the
package.
I will like you to send us your full shipping address
including your contact phone number.
Payment is through Money Gram or Western Union only
other payment method is not accepted...
Below is the Money Gram / Western Union Payment
Account.
Reciver Name: Sanghon Hua
Location: 7977 Capwell Drive, Suite 200, Oakland, CA
94621
Amount required:$380.00USD including shipping to your
location.
Kindly get back to us with the payment information and
your full shipping address and contact number so that
we can proceed with your shipping and also send you
the tracking number and estimated time for delivery is
48hours..
Note:
Shipping will be made 2hours after confirmation of
your payment and we will send you the item tracking
number and a RMA number..
WARRANTY AND TECHNICAL INFORMATION
We provide a 50 day replacement warranty and money
back on all products with the exception of some
refurbished products which will be clearly marked
otherwise (as is or no refund). As with all
warranties, there is at least 12-months international
manufacturer warranty on each of our items, abuse
voids warranty. In the case of a product failure and
replacement, the product will be returned at our store
cost. Handling fee as listed below
DO NOT APPLY in the case of a warranty replacement.
Please note products that are to be returned for
replacement will require all original packing and
accessories. Prior to returning a item please contact
the manufacturers tech support department to confirm
that the item is faulty and request an incident
number. In order to obtain a RMA number please contact
[email protected] and provide your order number,
product and description of problem. Please also
include a incident or reference number from the
manufacturer. If you return item without a RMA, an
exchange cannot be processed.
Please Note: A RMA number sometimes takes a few days
to be issued. The 50 day limit is based on when you
request the RMA, not when we issue it.
After 50 days all product warranties and tech support
are provided by and administered by the manufacturers
of the products. Please contact manufacturers directly
regarding any claims or questions.
e-mail us in case of further technical assistance.
[email protected]
Regards....
"Lead via vFlyer.com" <[email protected]> wrote:
vFlyer.com | Contact Request To make sure you receive news and updates from vFlyer, add [email protected] to your address book
I don't think the device is out yet, and even if it was, US $350 is way too cheap
imate 9502 early review
http://www.ubergizmo.com/15/archives/2007/10/imate_9502_handson.html
IM GETTING ONE.
Selling my tytn II asap.
d
it's not out yet. 6150 is out..
/me in the process of getting one
8150 seems to be out too.
lastnikita said:
it's not out yet. 6150 is out..
/me in the process of getting one
Click to expand...
Click to collapse
did you get one????
Any idea if the returned Surface units will go on sale again as Refurbished units????
Who will handle that???
Good question - probably watch Woot....
Refurbished and sold to the next unsuspecting customer , but if its beyond repair they can use the parts to repair other "broken" Surfaces.. why are you interested btw? If you are close to a Microsoft store you can dash in and ask one of the salespeople. They will have a better idea.
For now, expect returned Surfaces to be refurbished and sent out as replacement units. Don't expect them to be available for purchase for quite some time. This is a new business for Microsoft and they'll have a LOT of units to replace, so they'll churn them for quite a while before they start having enough good ones to start selling off.
But at some point, they will have enough to start selling off...
Hi everyone,
I want to share my journey with the Z3, and the experience with buying from eBay, specifically from a seller, techno.trading.house (Steph, Ed). I bought two brand new Z3 (D6603)--a black one for myself, and a white one for my girlfriend. The order was smooth, and the phones came in pretty much brand new (open box though) with their plastic peel-screens on the glass, untouched. After using the two for a few hours, I noticed that my black one had a defective sensor (photo). The seller advertised "hassle-free" exchanges/refunds, so I reported the defect and had the black one exchanged right away.
After a week, the new one came, the same brand new (open box) condition as the previous phones. However, there was a slight manufacturing defect with the USB flap--it closes completely at a slant (photo). I spelled out the issue with the seller, and here was how it went:
SELLER: I'm sorry to hear that! We will certainly replace it for you, I believe that your phone would be damaged underwater if that or any other flap was not closed properly. (I also do strongly suggest to avoid wetting the phone just in case). Please return the phone to...
ME (after 2 days delivered to them): Hi, have you receive the package yet, and have you ship out the new phone?
SELLER: Your return has been received. If you had chosen to receive a replacement, it will be sent within 2 days. If you have opted for a refund, it will be issued within 24 hours minus applicable restocking fee.
ME: Do you have tracking info? Thanks!
SELLER: Our records indicate that we have already sent a replacement. You have reached out to us to let us know that the replacement has the same issue. In order to avoid another occurrence, we recommend that we proceed with a refund for this item. Please let us know if this is okay.
ME: Sorry, I am not sure what you are saying. Are you talking about the previous replacement or the 2nd replacement being shipped out? I am currently waiting for the 2nd replacement. You said "sure" on the second replacement last week.
SELLER: We are talking about the previous replacement. We believe since both- the original phone and the replacement phone- has had the same issue, that a refund might be best. Let us know if this is ok.
ME: That is not correct. First phone had a defective camera. Second one had a manufacturer defect on the flap. You agreed for the second exchange, so I am not sure why you are backing out now? I need the phone as I have been using an old dumb phone for work for a week already.
SELLER: I'm very sorry for the confusion. I just read back through the emails and you are indeed correct. We will have your replacement unit shipped today. Here is your tracking number. Again, I am sorry for the confusion. Have a great day!
ME: Thanks. I just hope the new one does not have any defect--I will be checking it. If it's not shipped out yet, anyway you can inspect these? Thank you.
SELLER: Hello, Not a problem.
Click to expand...
Click to collapse
So the 2nd replacement came (third phone), and the phone came in a used/open condition. There were no plastic peel-screens on either side of the glass and the USB wire was laying in there without its plastic wrappers. I knew immediately this was used, so I began close inspection of the phone. I found that the power button had a noticeable dent on one side, as if it was dropped on a table before. At this point, I don't know what to do with the phone. I have summoned the seller to see what they plan to do with this situation.
It appears that the seller recycles their returned phones and try to sell them as new, or whatever it is. I am extremely disappointed with this seller, and I want others to know so they may not fall into the same trap.
I checked the current feedback, and it appears someone had the same situation (photo). Go figure!
To me this sounds like a fair seller and a picky buyer. 832 positive reviews and 6 negative ones in a month is a ratio I would buy at if I wanted to save a hundred bucks by buying without factory warranty.
It could have been an honest mistake. I doubt he purposely gave you an opened one, just work with him to solve the problem. eBay is much harder on sellers than buyers and he would ruin his reputation if he did it on purpose. Looking at his rating I would say it was an honest mistake.
I understand if he wants to refund you, he is just trying to cut his losses. At the same time it was your misfortune to get a bad device/s. Since this phone is known for cosmetic/other issues as its in early production you are better of buying from Sony/carrier making replacement easier.
abhinav.tella said:
It could have been an honest mistake. I doubt he purposely gave you an opened one, just work with him to solve the problem. eBay is much harder on sellers than buyers and he would ruin his reputation if he did it on purpose. Looking at his rating I would say it was an honest mistake.
I understand if he wants to refund you, he is just trying to cut his losses. At the same time it was your misfortune to get a bad device/s. Since this phone is known for cosmetic/other issues as its in early production you are better of buying from Sony/carrier making replacement easier.
Click to expand...
Click to collapse
remember me?
I'm sorry to hear that. It was really a frustrating moment you went through. If I were you I would probably be really angry.
If you want, just buy it from Sony store. I got mine and it's perfect so far (except some cosmetic minor faults).
I bought two phones directly from the same seller. The price was cheaper on their own site vs eBay or Amazon. Both phones are perfect. They came in non sealed boxes. I've got no complaints.
android404 said:
To me this sounds like a fair seller and a picky buyer. 832 positive reviews and 6 negative ones in a month is a ratio I would buy at if I wanted to save a hundred bucks by buying without factory warranty.
Click to expand...
Click to collapse
I may be a picky buyer, but who wouldn't be when you receive a defective product, and even worse when you get a used one on your third one. Feedbacks mean jack when you are on the short end. They are only good for initial decision about the seller, hence I trust them like you would too.
abhinav.tella said:
It could have been an honest mistake. I doubt he purposely gave you an opened one, just work with him to solve the problem. eBay is much harder on sellers than buyers and he would ruin his reputation if he did it on purpose. Looking at his rating I would say it was an honest mistake.
I understand if he wants to refund you, he is just trying to cut his losses. At the same time it was your misfortune to get a bad device/s. Since this phone is known for cosmetic/other issues as its in early production you are better of buying from Sony/carrier making replacement easier.
Click to expand...
Click to collapse
I hope you are right on the honest mistake.
bluesky2111 said:
remember me?
I'm sorry to hear that. It was really a frustrating moment you went through. If I were you I would probably be really angry.
If you want, just buy it from Sony store. I got mine and it's perfect so far (except some cosmetic minor faults).
Click to expand...
Click to collapse
Yeah, I really regret not buying from Sony store, or even T-Mobile here. At this point, I might just say screw it, keep the phone, and move on with my life. Maybe the Z4 will entice me in few months. :good:
I purchased 3 different Z3 D6603 from Techno Trading, Never-MSRP, and Sony Direct all off ebay.
Techno Trading shipping a Central America version of the D6603 (White) to me and it had no seals whatsoever on the box (US Charger). This model would not show LTE indicator until I flashed a generic TFT. Booting with Encryption shows the Pin Entry text in Spanish but quickly changes to English. Seller Feedack: Shipped very quickly but using subpar shipping materials. Shipped from Miami.
Never-MSRP shipped a Central Europe version of the D6603 (Copper) to me and it HAD seals on the box but also included a Sony Screen Protector (Non-US Charger). This model had the LTE indicator from start. Booting with Encryption shows the Pin Entry text in English. Seller Feedback: Shipped same day and was packaged very well. Unfortunately, they are located in Houston so I had to pay tax.
Sony Direct shipped a Generic North American model of the D6603 (Green) to me. This one had seals on the box but didn't include the Screen Protector. LTE shows from start and includes a US Charger. Plastic on the front and back of phone is totally different than the other two. Its hard to describe but the other phones came with a very very thin plastic protector. This model shipped with much thicker protectors on front and back (still meant to be removed because they have tabs on the side). Additionally, the other two phones were inside a cellophane bag but the this model was not in cellophane. Shipped from Sony in Romeoville IL. Shipped within two hours of purchase using FedEx for free. Unfortunately, Sony charges tax everywhere. Packaged well but not great.
My point...
Sony packages models different based on their intended destination. It might not be that you ever got "open box" devices but rather they were intended for an area which Sony (for whatever reason) chose not to use seals.
mwep said:
My point...
Sony packages models different based on their intended destination. It might not be that you ever got "open box" devices but rather they were intended for an area which Sony (for whatever reason) chose not to use seals.
Click to expand...
Click to collapse
That is interesting. Before buying from techno, I bought a white one from tropical_mobile (in which I sold quickly due to being D6653), who stated they were located in Tennessee, but shipped from Singapore. However, the phone was sealed with two white rounded "sealed" stickers on the box. The phone also was sealed in a clear plastic slip and had protective screens on both sides.
This whole Z3 deal has been pretty bad luck for me. Maybe it is not meant to be. But good news--the seller techno.trading.house got back to me, and is willing to refund me $20 for the dented power button, or do another replacement. I'm planning to take the refund, and live with it as I am sick of all the exchanges. Who knows, the replacement might have even weirder issues.
If you spend $500 plus on an item, you the buyer, have every right on this planet to be as picky as you like.
Nobody has to settle for anything less than perfection.
So no, you don't have to accept a defective camera, or flap or indeed a previously returned phone.
As I mentioned before but was lambasted in another thread, Sony may be using premium materials, but they are certainly not using premium construction. Not when some people have to go through six boxes in store to find a unit without light bleed and gaps.
I myself had two exchanges within the first two weeks. My first unit was simply not waterproof and had a leaky flap and my second one didn't charge on the magnetic dock and now I have light bleed but no energy to fight it anymore.
It's almost as bad as an iPhone. All my iPhone friends have had multiple exchanges... Some as many as 5 in a year.
Sent from my D6603 using XDA Free mobile app
More recent feedbacks to prove my point.
stop accepting being called a picky buyer.... ur paying top dollar for the phone, that said u should receive a product good for the purpose, if the camera doesn't work its not good
if the phone isnt water proof it isnt good
if there is a dent in the design it should state it before being bought. so it's not the buyer nor seller (purposely) its a unlucky sale.
I purchased mine at t-mobile. I paid 100% upfront despite being with t-mobile and they unlock it on the spot. When I registered with Xperia Care (sonymobiles product registration) I entered my IMEI and it has till Oct 2016 on warranty.
However on the 2nd day of owning the device The bottom speaker stopped working and was making a static noise. I went to my t-mo store I purchased it and they swapped it out. I didn't even pay a restocking fee. The manager said as long as I get the same phone and since I bought it back so promptly that he would just swap a new one. This one has been perfect since. Sometimes the convenience of having a store near by is better than having to deal with shipping my phone back and forth!
Alot of people dont want the tmobile Bloatwear but like I said, 32 GB + Local customer support outweight > No bloatwear & 16 Gig with mail in issues. (since i have no sony store near by, id still have to mail in for repairs and exchanges)
Me too, I'm glad I bought it from TMO with an EIP, exchanged mine 3 times on my 4th now, no hassles or fees.
i just want to inform anyone who bought his phone via Amazon, even at normal price and on release day like myself, will not have warranty, even though EU law strictly says that there is a minimum 6 month manufacturer's warranty that is mandatory. today i received this quoted text from after sales after they already approved my case as production error:
QUOTE
Good day!
Jin here. Thank you for reaching back to us.
I am very sorry to hear about what happened to your OnePlus phone. We have already approved your service request. Our Service Center has sent you the shipping label, and DHL will come over to pick-up your parcel very soon.
About the warranty, although you bought your phone from the Amazon website, we would like to inform you that we only cover the warranty for the OnePlus products which are bought from our authorize/official resellers, or from our official OnePlus website.
After a thorouh review, the purchase you made from Amazon is not an official reseller of OnePlus. Thus, the next repair of your phone will require a payment.
Because the final price is depending on multiple factors:
1. Cost of spare parts
2. Tax
3. Shipping
4. Handling Fee
We are unable to provide an accurate number on the repair fee. The final repair fee will be given upon arrival and inspection at our service provider.
END QUOTE
for this i don't have to copy my data over hours to have a backup and be 10 days or more without my device, without knowing the price beforehand (vibration motor replacement should be possible to predict at least roughly)
i shall order and pay the motor with my local repair shop of my trust and have the device back within the hour and fully working for probably less money.
i just want everyone to know about this "questionable" business conduct and what to expect.
i shall copy paste this in various forums like XDA, REDDIT etc.
Here is some info: https://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/faq/index_en.htm
Under EU law you have to decide which warranty you want to invoke. In general your first contact should be the trader where you bought the phone, in your case Amazon.
Also, did you buy in a country where Amazon is the official partner of OnePlus or did you buy from a Amazon Marketplace trader?
Yeah, my first OnePlus device was the OP5 and I heard that last year. It's good to let people know from time to time but this is well known overall that OnePlus only warranties their phones purchased from their site (and don't know who is an authorized reseller). If you buy off Amazon then you need to get their protection plan if it's offered on the OnePlus.
Why didn't you just buy it from OnePlus directly to begin with? Save a few bucks? Lesson learned.
OnePlus doenst have to cover your warranty, but amazon has to.
techlogik said:
Why didn't you just buy it from OnePlus directly to begin with? Save a few bucks? Lesson learned.
Click to expand...
Click to collapse
My assumption would be he may not live in a country where you can buy OnePlus. There is no other reason to purchase from Amazon IMHO. Their prices on phones are usually a LOT higher for phones that cannot be attained by folks in some countries.
If you bought it through Amazon and it came through Prime/FBA (regardless of who the seller was), call Amazon and have them replace it. They will cover the warranty. I've had Amazon replace a Nokia E63, LG G5, and LG V20 for me over the years. They have great customer service.
Contact Amazon about warranty
Boxy52 said:
If you bought it through Amazon and it came through Prime/FBA (regardless of who the seller was), call Amazon and have them replace it. They will cover the warranty. I've had Amazon replace a Nokia E63, LG G5, and LG V20 for me over the years. They have great customer service.
Click to expand...
Click to collapse
I've bought items before from Amazon and have been reffered back to the original company rather than Amazon replace it. It depends on the item.
Sent from my ONEPLUS A6003 using Tapatalk
Boxy52 said:
If you bought it through Amazon and it came through Prime/FBA (regardless of who the seller was), call Amazon and have them replace it. They will cover the warranty. I've had Amazon replace a Nokia E63, LG G5, and LG V20 for me over the years. They have great customer service.
Click to expand...
Click to collapse
Recently, the Amazon support policy has changed. The article is replaced only if there is no authorized service center in the country of sale. Otherwise, Amazon will be responsible for following the entire repair process and the timing may be long.
good feedback all
that was the intention.
mine i repaired myself for 40 ®uros, no big issue.
policies are one thing, legal stuff is something else again and then there is business ethics and acting agains expectations.
no-one who buys a device from a reputed website on release day would ever assume there is no warranty and if i buy a volkswagen it's not mandatory to read the volkswage website. my grandpa does not have a computer for example LOL and still wants to be covered.
however, what i wanted is to refresh memories, get a various useful feedback concentrated in little space and express my opinion that
this is not proper business attitude. they produce a phone, sell it in masses to resellers and later refuse to replace a part which they
confirm that it's hardware failure due to production error..
not everything that one can get away with or is legal is correct and i'm sure that many youngsters with no or small incomes or on pocket money can get themselves into serious trouble this way.
after all in my case it was only the vibes, but what if it's a mother board? full damage moneywise i'd say and this is why it's not
ok what and how they do it.
thanks to everyone for all the great feedbacks, perhaps some more is incoming so that the page or 2 will provide useful information for
as many as possible
cheers and a nice weekend @all
Stupid question but why not buy directly from OnePlus?
Sent from my ONEPLUS A6003 using Tapatalk
magnamentis said:
good feedback all
that was the intention.
mine i repaired myself for 40 ®uros, no big issue.
policies are one thing, legal stuff is something else again and then there is business ethics and acting agains expectations.
no-one who buys a device from a reputed website on release day would ever assume there is no warranty and if i buy a volkswagen it's not mandatory to read the volkswage website. my grandpa does not have a computer for example LOL and still wants to be covered.
however, what i wanted is to refresh memories, get a various useful feedback concentrated in little space and express my opinion that
this is not proper business attitude. they produce a phone, sell it in masses to resellers and later refuse to replace a part which they
confirm that it's hardware failure due to production error..
not everything that one can get away with or is legal is correct and i'm sure that many youngsters with no or small incomes or on pocket money can get themselves into serious trouble this way.
after all in my case it was only the vibes, but what if it's a mother board? full damage moneywise i'd say and this is why it's not
ok what and how they do it.
thanks to everyone for all the great feedbacks, perhaps some more is incoming so that the page or 2 will provide useful information for
as many as possible
cheers and a nice weekend @all
Click to expand...
Click to collapse
Can you please share the link of the amazon page where you brought your phone from?
And as much as i am able to understand, Oneplus is not at fault here. I can buy a Oneplus phone, remove some parts from it and sell it to someone else. Should oneplus take the responsibility here?
Predator_XxX said:
Can you please share the link of the amazon page where you brought your phone from?
And as much as i am able to understand, Oneplus is not at fault here. I can buy a Oneplus phone, remove some parts from it and sell it to someone else. Should oneplus take the responsibility here?
Click to expand...
Click to collapse
That would depend on the fact that the phone was tampered with, if there are no signs of tampering, and it is infact a manufacturing problem from oneplus, then yes, oneplus should accept responsibility regardless of the fact that it was bought from a reseller, as in the end it was OnePlus who manufactured the phone and got paid for it. However, if there are clear signs that the phone has been opened and tampered with, then OnePlus is right to refuse warranty.
chakra said:
Stupid question but why not buy directly from OnePlus?
Sent from my ONEPLUS A6003 using Tapatalk
Click to expand...
Click to collapse
Indeed, a very stupid question. Should I buy my vacuum cleaner or washing machine directly from manufacturer's web site ? Have you heard of the word "store" or "online store" , where you buy stuff from ?
I bought my phone from Amazon DE on launch day because I trust Amazon way more than OnePlus as far as delivery times and the phone was sold directly by Amazon from their own stock. And now to find out I have no manufacturer warranty ? I don't think the EU laws allows OnePlus to treat their customers like idiots, I would immediately complain to the authorities. Hopefully this is all a huge misunderstanding.
Cst79 said:
Indeed, a very stupid question. Should I buy my vacuum cleaner or washing machine directly from manufacturer's web site ? Have you heard of the word "store" or "online store" , where you buy stuff from ?
I bought my phone from Amazon DE on launch day because I trust Amazon way more than OnePlus as far as delivery times and the phone was sold directly by Amazon from their own stock. And now to find out I have no manufacturer warranty ? I don't think the EU laws allows OnePlus to treat their customers like idiots, I would immediately complain to the authorities. Hopefully this is all a huge misunderstanding.
Click to expand...
Click to collapse
Regardless of whether it's a misunderstanding or not, the op should still complain. It's unacceptable behavior from oneplus
Cst79 said:
Indeed, a very stupid question. Should I buy my vacuum cleaner or washing machine directly from manufacturer's web site ? Have you heard of the word "store" or "online store" , where you buy stuff from ?
I bought my phone from Amazon DE on launch day because I trust Amazon way more than OnePlus as far as delivery times and the phone was sold directly by Amazon from their own stock. And now to find out I have no manufacturer warranty ? I don't think the EU laws allows OnePlus to treat their customers like idiots, I would immediately complain to the authorities. Hopefully this is all a huge misunderstanding.
Click to expand...
Click to collapse
manasgirdhar said:
Regardless of whether it's a misunderstanding or not, the op should still complain. It's unacceptable behavior from oneplus
Click to expand...
Click to collapse
Here in the UK (and I assume the rest of the EU) your purchase contract is with the supplier who supplied the goods to you and not the manufacturer. Thus the warranty is also with the supplier. If the goods are faulty then the supplier should repair/replace and then it's up to the supplier to sort it out with the manufacturer.
biohaz55 said:
Here in the UK (and I assume the rest of the EU) your purchase contract is with the supplier who supplied the goods to you and not the manufacturer. Thus the warranty is also with the supplier. If the goods are faulty then the supplier should repair/replace and then it's up to the supplier to sort it out with the manufacturer.
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Yes, and I agree, I am in the UK as well BTW. But that is not always the case, for example I bought my old phone from carphone, and when it developed a fault, they sent me to HTC to sort it out, and HTC didn't kick up a fuss. It's just oneplus's response to this that's annoying me. If th supplier/reseller sends it to OnePlus anyway, why can the end user not do the same, saving a good deal of time in the process?
about tampering and similar topics:
in my case oneplus, after reviewing all the logs i sent to them on request and looking into it the ADMITTED a production error and
the only reason why they don't give warranty is that i bought from amazon.
why not buy from oneplus?
no specific reason, since when does one have to justify the store where he buys things as long as the store is reputable and not known to sell stolen stuff etc.?
i'd say that 90% of all goods are purchased from stores that are not owned by the manufacturers.
i bought from amazon because i buy anything i can from them hassle free for years and it's mostly about ease of use and that the courier knows me, my address and so on. it's simply a well established relationship with them.
even if i purchase a new phone on day 2 from a friend who bought it form oneplus they have to provide warranty, in fact oem warranty has really nothing to do with the place of purchase. just think about anything else you purchase wherever you find and like it.
these are simple tricks to reduce responsibilities and to make cash with faulty products.
after all the details should not matter. they deliver a new device to whoever and after one months want money to repair their own fault
after they approved/admitted the fault. all the rest is kind of blabla.... it's faulty, it's new, it has ben purchased at full price from serious
website.
if they think we should not buy from amazon then why do they sell thousands of devices to resellers even before the official release?
or does anyone think that all those thousands of devices on amazone were available on release day without oneplus knowing?
they must have shipped shiploads of devices to amazon resellers worldwide, hence it's all excuse talk and since the devices cost now between
520 and 650 euros that's not acceptable anyways. no cheap thing that has been purchased through dark channels.
What state do you live in? CA has protection for consumers. Ask them to point you to their written policy stating those purchases are not covered under warranty, if they produce a link read it carefully looking for holes. If they are covered contact Amazon and ask to show you where in their product placement it says .... The policy... If it does not Amazon should take it back as they sold it under a bait and switch scheme.
Sent from my ONEPLUS A6003 using Tapatalk
So I have another thread where I talk about some issues with the Snapdragon headunit.
I didn't like it, the "new" software I think is pretty buggy and I don't feel their built-in software works well at all. They advertise them as being capable of steering wheel controls, however when I questioned them about it, they flat out told me it was not capable with my vehicle. They denied any form of accountability saying I did not consult them before purchase or they would have told me not to buy it for my vehicle, as their engineer has not had time to work on these headunits to figure out any CANBUS options, and they refused to offer ANY support or suggestions to get steering wheel controls to work. They told me to research options with Axxess, etc. But again, offered no suggestion on how this would work, or even if it WOULD work.
I finally managed to convince them to let me return it with a loss of shipping (OUCH!) and 10% restocking fee. They sent me a long and detailed list of instructions on how to send it back, that I must include every single thing that came with it, I MUST mark the item as only $40 in value for customs declaration and that if I didn't follow their instructions to the letter, the item would be refused and returned back to me with loss of shipping and would not be accepted for refund. Then they told me I must do this within 1-3 days or they would not accept it. I then negotiated further with them saying I couldn't just have my wife driving around with an empty hole in her dash and all the accessories I purchased including cameras and antennae, etc., had been professionally installed and I needed to have them removed. I didn't have the ability to have all this done in 1-3 days.
So, the compromise was that I purchased ANOTHER Joying head unit, one they guaranteed would retain ALL my factory functions (another untruth), I shipped that unit in, uninstalled the original Snapdragon unit and installed the new UIS7862 unit with the in-place accessories, then boxed up the Snapdragon with the new and unused accessories and shipped it back to them - letter for letter, word for word with the instructions they provided. At an exorbitant shipping cost to China.
Then I leave on vacation, I sent them the tracking number and they said once they received it, they would refund my money (less 10%).
So when I come back yesterday, I find the box on my doorstep. It had apparently been opened by customs and returned to me with a notice that it was insufficiently declared and needed a new customs form filled out.
So Joying has told me tough luck, it must be my fault in how I filled out the form, as others have been able to send things back with no problems.
So now I am out:
Original purchase price - $562
Additional installation accessories, harnesses, etc - ~$100
Professional installation costs - ~$200
Return shipping cost - $110
Not to mention the time and effort I have put into this crap, I'm out nearly $1000 for a head unit that they admit doesn't do what their webpage specifically says it does and they will not support (ANY steering wheel controls), and due to their ridiculous requirement that I declare this item they sell for over $500 to be listed as $40 in value, customs inspected and rejected it and returned it to me.
I've got some choice words for Joying, but the filters would catch them, or I'd get banned. Now I'm stuck with this 8" headunit I can't use and am out almost $1000.
Thanks, Joying, for your stunning lack of customer support and your overhyped and poorly supported product.
DO NOT BUY A JOYING SNAPDRAGON HEADUNIT. In fact, given my experiences thus far, I don't think I'll ever be buying anything from them again.
Can you imagine buying a branded unit locally.
The cost.
The support of local businesses and the local economy.
In person support.
<rolleyes>
tRidiot said:
<rolleyes>
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Did you get what you paid for
Have you tried reselling it? Asking as I might be interested if the number is right. Also what vehicle do you have? Seems their key controls should be universal and work with an interface. Just trying to offer solutions if you haven’t had any yet.
Not trying to side with them, but I was looking into this unit myself and in two places on the that page I noticed that if you're not sure to contact them. It does say that it has the steering wheel controls, but further on it states that if it's CANBUS you'll need to purchase an extra harness. Not sure if they threw that information in after, but you would expect with buying from a company that's not as easily accessible as local dealers you would have done a little more research.
Sorry to hear about your experience, but a company over in China with as much of a gamble with their products, is just as much with them knowing about our customs and border patrol.
Best of luck with selling that model.
SO... As my year and a half old IDoing Unit just fried itself and I was sure they would point out the 1 year warranty, I have mixed feelings on this.
First they offered to ship new unit on receipt of tracking number for the return unit. They did not charge me for a new one waiting on return.
Yes USPS shipping to China i Nuts! Not their problem, they told me to use the cheapest shipping possible.
Yes they told me to put some crazy low value on the customs form, but since it's busted it's not really false and since I didn't pay for the second item I don't really care if Customs returns it.
I got replacement in just over a week.
Now here's where I'm torn:
1) Obviously these things are not the highest Quality. I always Knew this
2) It cost me nearly 100 dollars to ship back. Still not their fault.
3) the whole process seems a little shady with customs, but Meh.
BUT
1) Anything even close to this functionality in the US will cost you 1500 dollars and to be honest it's not even close to the functionality
2) While Quality is better from mainstream MFR good luck getting any warranty replacement(still need to pay shipping) even under warranty and after warranty FORGET IT.
3) Mainstream MFRs lie about features and compatibility just as badly and you'll have no recourse but to return to them at a loss as well.
On your specific case, while I empathize with your canbus issue when you buy from these place you NEED to do a lot of reading and ask very specific questions to make sure what you are buying will work with your setup and I have found they usually are very good at answering these questions. Personally I probably would have stuck with the one you had and waited for the SWC app to be updated for your car. I doubt you'd need a new CanBus. I'm also surprised yo had to pay 100 dollars for a harness and on top of that they didn't call out that the harness you were buying was for a car the stereo wasn't compatible with. Did you order all the parts separately rather than asking them what parts you needed for your car?