HTC Europe Support - General Topics

I'm trying to make HTC realize they have a bug in their Touch Keyboard/XT9 but they're driving me around the bend.
1st report I made never got further than auto-generated receipt mails and then it just died - radio silence.
2nd report I made has now gone to the "beating around the bush" state; where they either try to stall it or send me info of how to almost "work around" that I have mailed them myself in the original report. They have not yet acknowledged that there's an error.
I'm wondering if anybody has any experience with the HTC Support?
Is this the normal behaviour? Has anyone gotten something out of reporting an error to them?
Just trying to figure out if I may expect something to come out of it.

That is standard behaviour for ANY IT support, of any kind
Please, IT support people, don't take offense - of course there are always exceptions and after all, my own company is in this business too The point I'm making is that this kind of evasive non-support is fast becoming the rule rather than the exception. Too bad for us, the losers, I mean the users.

hmm
As an indendent software developer (for 17 years) I can only imagine how fast I'd be out of business if I responded in this way to my customers!!
... but then, of course, I don't have places like xda-developers to "do my support for me". HTC should send kisses and "device of your pick" to these people who are so enthusiastic and helpful, cause if we imagine that HTC was the only place to go, I think people would get tired with their service pretty fast.
Besides, there are a lot of IT related companies that offer much better respons - even Microsoft is better! TomTom is better, the developers of various freeware ppc-apps are better, Oracle is better.... I could go on.
Think of it this way: In Denmark a Cruise is 4400 DKR (~ 880 USD or 587 EUR) without TomTom or anything - just out-of-the-box. I think that's quite a bit, so you don't expect to be left on "your own" if you find errors in it.
To type one Danish letter (one out three Danish letters doesn't work right because of the Touch Keyboard XT9) you need 8 tappings if you want to use word completion and the on-screen keyboard:
1. select the Touch Keyboard,
2. disable XT9,
3. return to the on-screen keyboard,
4. type the letter,
5. select the Touch Keyboard,
6+7. enable XT9 (needs 2 tappings),
8. return to the on-screen keyboard,
...continue typing until you need to type the next not-working-letter.
Google for this letter and you get 94.100.000 hits. Not entirely irrelevant and I call it an error.

Another experience with HTC Support
I was asking HTC which files to use on the HTC Application CD delivered with the phone. There are two files seemingly related to backup: P3650_BackupTool_5.1.0.b1450_HTC_WWE_20071102.exe and SpriteBackupEnglishPersonalSetup.exe file.
It doesn't say in the manual which one, but just: "Insert the Application Disc on your computer's CD or DVD drive and install Sprite Backup to your device".
The answer from HTC is, quote: "Many tanks for contact us. To respond about your query, I am so sorry but we do not support this informations, you have to ask at the official web site of sprite backup"
I wonder how much Sprite knows about the HTC Cd....
I have never during 25 years in software business encountered such bad support from any company! I'm beginning to doubt if the people who receive support mails understand much English.

Related

How to make Pocket PC 2003 input software work on WM 5? (Celluon Laserkey)

I'm pissed. I ordered the Celluon Laserkey CL800BT as a mobile keyboard. But it appears it still has not had drivers/installation software created for WM 5. Nowhere on the seller's website did it mention this very critical piece of information. The Celluon website utterly fails to even mention the existence of WM 5 as something they either support or don't support, it's like they're stuck in 2003.
So, the question is... Is it possible to get this thing working on WM 5? I'm not sure if the input panel changes from 2003 to 5 are so big that the drivers supplied won't work or if it might be possible to just fiddle with the registry keys enough to get it to use the 2003 drivers. I figured out that certain registry structure changes were made in how the input software gets listed and so I tried to "upgrade" the entry for the Laserkey and that got the "Projection Keyboard" appearing in the list, but when I select it it just switches to the built-in WM keyboard input.
So, please, all you super clever people, help!!!
Quincy
Wow, that's a neat product. Thing is there is no difference in software keyboards between WM 5 and 2003 but what you have is a hardware keyboard that connects via BT.
If the drivers don't work it means they don't support your devices hardware or BT stack.
Unfortunately short of writing new drivers i do not see a solution to this.
I assume you tried installing it using the WM 2003 setup?
If it doesn't work i think you should ask for your money back.
Thanks, yeah, I tried the install for PPC 2003 and that completes, but as I mentioned the "Projection Keyboard" option in the SIP list does NOT appear. So I figured how what registry tweaking would make it appear but selecting it doesn't work. I changed the registry to point to the DLL I presumed should be called (there were only 2 that came with it, and I tried both) but nothing. I assume the SIP hooks into the DLL/etc. have changed from 2003 to 5.
It is an amazing product, if only it worked. Celluon must be in bad shape or something for them not to have current drivers (I contacted their tech support and have not heard back yet...). There are few things more annoying than having in your hands something that is amazingly cool and having absolutely no ability to use it.
I talked to the seller and it looks like they'll take it back, but I'm stunned they wouldn't have a big warning or at least a little warning/mention of the fact that it won't work on the current PPC OS.
So, warning to all, don't buy the Celluon Laserkey if you've got WM 5!
Quincy
One thing I just thought of, probably should have mentioned it before (this is really stupid of me):
Maybe the DLL you are messing with is not a SIP DLL at all? This is a hardware keyboard and it should work no matter what software keyboard is selected.
So try to do a clean installation (so your registry tweaks won't get in the way) and just open Word for example and type.
Also maybe it needs parring or some special BT settings?
Good suggestion, Levenum. I don't know exactly it is supposed to work, but I do know that you use the SIP selector to choose the "Projection Keyboard" and then it takes input from the keyboard. So, I'm pretty sure it really does act as a SIP. I've tried re-installing a few times, along the lines you suggest, having cleared everything out but still no luck.
I guess I'll wait another couple days and ship it back. I've written several times to Celluon but have yet to hear anything.
Quincy
Hmm, if they have written it this way (its possible of course) it would be a very stupid approach.
I had a chance to use a couple of hardware keyboards and they usually work separately from the SIP system be it BT or IR keyboard.
Strange that company creating a product primarily for mobile devices seems to know so little about them.
I too have the same problem with my IPAQ hx2490b running WM5.
I have found this web site which hosts a Celluon Laserkey driver for WM5 which installs OK without any registry changes.
The problem is that when the Projection Keyboard is seleted from the Input list and from the keyboard icon, I get a message to say BTM Cannot get current state. If I exit from the driver screen, I then get an error to say that the serial port is in use by another device which should be stopped before trying to use the Projection Keyboard again.
I have removed all of my other BT pairings, done a hard reset and started from scratch to no avail.
The CL800BT pairs OK until I load the driver. If anyone has any ideas for a workaround or has had success in getting this keyboard to work under WM5 I would be grateful for your advice.
I have emailed Celluon but have had no reply. The UK distributor has been trying to sort this for me for a week with no success.
IPAQ hx2490b
ROM 1.02.h
OS 5.1.1702 (Build 14366.1.0.1)
http://www.plawa.com/support/downloads/drivers/laserkey/
Laserkey and hp2490
Thanks for the info guys I found the web site and installed the 2005 drivers but as I expected I have the same problemb< ihave tried Celluon (waste of time never reply)
Looks like my new toy will have to go back unless anyone finds the answer
sucessfull test
Dear all,
there is a WM5-driver on the plawa page aviable -
and it's working as well on WM6 (testet with Hermes)!
okay, that's not a surprise - but the german shortcuts
are working as well!
can I have a link to the plawa page you refer to? I want to use it on wm6 too.
thanks

ActiveSync Error 86000107 - possible cause: ringtones!

As many others I've had the error message 86000107 during ActiveSync synchronization. In my case the cause was the multiple change of ringtones on the PPC using 'VIP PIM Ringtone' (used version, see signature). Think, the cause was not using the tool but having changed >100 contacts at once.
Solution in ActiveSync on PC:
Uncheck 'contacts' in synchronization options. Take care: This will delete your contacts on PPC and your individual assignments of ringtones to contacts, too!
Confirm Deletion.
Synchronize without having 'contacts' checked. Now everything could work fine.
Check the option 'contacts' again.
Synchronize having 'contacts' checked.
Now try assigning individual ringtones again. But check synchronization after each assignment. Perhaps you find out more (ringtone not proper? ...).
llok like it is Active sync 4.5 with Wm6.1 device
Look look like if many changes happend between two sync then Active sync 4.5 with wm6.1 produce error.
v3patel said:
Look look like if many changes happend between two sync then Active sync 4.5 with wm6.1 produce error.
Click to expand...
Click to collapse
Sorry to double post the same thing but
I don’t think its to do with the amount of data changed to be synced ,I have desk top cradle at home and in the office and I stand the phone in the cradles to charge and even if I have not changed any data the issue still happens ??
But if I un check JUST THE CONTACTS let the device sync it is ok if I then check contacts its ok again ,that is until it see the other pc this happen when no data has been changed on pc1 pc1 or ppc
Actually, it is the amount of information, but it isn't just ringtones. If you have more than 100 of anything, it will cause this error. 100 contacts, 100 appointments, 100 tasks, 100 notes, anything. Since I have far more than 100 (1300 contacts, 397 appointments in the next 2 weeks), I get the error every time I switch from one computer to another. There is a solution, but nobody is as yet releasing it. Microsoft has acknowledged it is a WM 6.1 problem, and they have supposedly released a patch, AKU 1.2. But either it has not actually been released, or all the providers are currently evaluating it and won't admit it.
I wrote HTC earlier today inquiring about the AKU 1.2 patch, and got the response that my provider would have to release it for them to provide it on their site. My provider is US Cellular. I called tec support, the original rep had no idea what I was talking about, but he transferred me to the tec support specifically for smartphones, and talked with a rep. She also didn't know about the problem, but searched their knowledge base. She first tried to give me the "solution" many have tried (removing the relationship, etc.), then she found the AKU 1.2 patch I had told her was the real solution, and acknowledged this was the real answer. Unfortunately, she says that Microsoft has not yet released the patch. My complaint was noted, but she said there was nothing to do until Microsoft released the patch. My response was that they needed to call Microsoft and complain, just I was doing with US Cellular.
I suggest that everyone needs to start calling your provider and asking when the patch will be made available. We need to light some fires. If I'm the only unhappy customer, that's too bad. If they start getting lots of unhappy customers, perhaps they will become a little more motivated. I seem to have been the first unhappy person to have called US Cellular.
To cut down the time you have to stay on hold, if you are a US Cellular customer, here's the direct # for the tec center that deals with smartphones: 888-996-5499
BTW, one suggestion the rep had was to reinstall WM6.1. "It won't hurt anything". I installed 6.1 it at the beginning of the week, and just got everything the way I liked it, including installing TouchFlo 2D. Even with backing stuff up, this isn't the solution I'm looking for. Has anyone else tried this? Does anyone want to? Can anyone see a reason why installing it a second time would make it work, when Microsoft has acknowledged they have a problem?
... i faced the same problem... founding finally the best solution - promissed.
Just use Pocket Mirror Prof. for Calendar, Tasks and Contacts. Notes u can still use with AS.
It will sync 100% without probs, much faster and seeing what is left.
(contacts about 4500, 3500 calendar entries in 30 min.)
Cheers
himariohere said:
... i faced the same problem... founding finally the best solution - promissed.
Just use Pocket Mirror Prof. for Calendar, Tasks and Contacts. Notes u can still use with AS.
It will sync 100% without probs, much faster and seeing what is left.
(contacts about 4500, 3500 calendar entries in 30 min.)
Cheers
Click to expand...
Click to collapse
So your solution is to buy a $50 program, instead of MS fixing their problem? This sounds like the spam another thread warning noobs was talking about.
MS have fixed the problem in later AKU releases - it's down to the vendor to implement the fix on within their ROM's...
The HTC Diamond has been fixed, the Pro will be fixed, the HD will not have the problem, etc. etc.
Grey handsets are the Dual, Cruise, TyTN 2 and x7510 - this all use AKU1.2 so shall be affected the the '107' problem.
If your handset is branded, you will need to petition them in order for the fix to be released.
yrreP said:
MS have fixed the problem in later AKU releases - it's down to the vendor to implement the fix on within their ROM's...
The HTC Diamond has been fixed, the Pro will be fixed, the HD will not have the problem, etc. etc.
Grey handsets are the Dual, Cruise, TyTN 2 and x7510 - this all use AKU1.2 so shall be affected the the '107' problem.
If your handset is branded, you will need to petition them in order for the fix to be released.
Click to expand...
Click to collapse
I have, my first post was meant to encourage others to do the same.
Bogy54 said:
So your solution is to buy a $50 program, instead of MS fixing their problem? This sounds like the spam another thread warning noobs was talking about.
Click to expand...
Click to collapse
...
First of all, I agree on that "MS needs to to fix that".
By the way, I talked to MS and I talked to SE, both linked to each others.
In differrent forums, the topic is hot without any proofen tested "YES it works".
For this reason, I open to pay an amount for a working solution.... and meanwhile, where other people are trying to fix and to fix and to fix.... I go riding my snowboard, knowing everything works
How is that....
error message
The '100' contacts error message cropped up on my touch pro today - Im back in xda land after my mini-s died when water entered my jacket pocket on my motorbike! The xda finally came back to life....but its backlight didnt.... ah well. I played with a google G1 for three weeks before crawling back to winmo...fancy that. Android is so much easier to use than windows mobile...shame about the hardware.... but soon..... soon...
Anyway im just about to reinstall the 690 contacts on my pro - Im only posting because I happen to notice I have 90 entries in my calendar! ooo close one!
Time goes by without a working solution.
Any help yet?

HTC Touch Pro Issues (updated 23.11)

Hello,
I am a HTC Tornado user and I had in plan to buy TP.. but because of the TP's bugs I'll wait a while.. I really don't understand why HTC don't do more tests before release it?! Many of their issues are corrected by xda-dev community.
I want to gather all the issues in one topic, one post. This post will be edited as new issues/bugs are found. This will be useful for potential buyers - they should know that TP is not perfect. Ok, I will bypass the lack of the softkeys and the camera dedicated button. (you may ask, what's the sense to have softkeys if you can touch the buttons with your finger/stylus... but I will ask you back: what you will do if the application is in fullscreen mode? )
I know there's a topic for Raphel issues but It's hard to follow all the pages.. so here it's an summary. As I said, I want to update the list as more known issues are found. You can contribute with issues so I can update the post (post the way I posted so it will be easy to me to copy /paste..).
We should send this list to htc, maybe they will try to fix these bugs (many of them are software related)
The post will be slitted into two parts. Active problems and solved one.
This is not a complete list
I. CONSTRUCTION ISSUES
D-PAD design: Unresponsive buttons: every now and then the "right" button of the D-Pad does nothing, then suddenly it will start working again, same with the "Back" button though much more infrequent/noticable than the D-Pad issue I've experienced. HINT! -> HERE, or video here
Touch Pro wobbly keyboard issue
II. GENERAL MAJOR ISSUES
Poor GPS (chipset or software implementation?): ~50m+ lag, overheating gps, loose signal
Landscape redraw issue. Videos and more info HERE
poor directdraw, framebuffer/video performance. Just to make an idea: an old device from 2005 with omap 850 200mhz CPU performs better in this area than the touch pro @ qualcomm 528mhz. what a shame. The test were done in this topic (in romanian, sorry). CorePlayer was used for benchmark. I will summarize.
- HTC Tornado overclocked (262Mhz) max performance: 174.22%
- Touch Pro max performance: 172,67%
Both in Raw framebuffer mode. When used QTV it gains only 162,64%. How come?
It's pitty, 262Mhz from OMAP performs better than 528!!!Mhz from Qualcomm?!
The video used for tests is this one. (320x240 @ 25FPS)
Bugs with key mappings (on qwerty keyboard). This means you cannot use the qwerty for playing your favorite emulated & ported games (eg: DOS emulator, Picodrive, SNES, Doom 1, etc etc). WORK-AROUND: here
There's a damn 'break' (for <=1/2sec) at a (random) interval while listeing to music! This issue is also present in Diamond. More info HERE
low speaker/buzzer volume (lower than previous htc phones) WORK-AROUND: here
III. GENERAL MINOR ISSUES
Touch Flo 3D has slowdowns times
FM radio reception is not the best
Camera bug. More details here. Quote: "Camera application is buggy! Slow zoom, touch and focus works only after a dumb picture, after some focuses the auto focus stops to work. I tested it with 3 phones." (nickba)
TouchFlo3D calendar issue
IV. ISOLATED ISSUES (eg: doesn't happen to all, may be software or hardware related, not sure)
Random shutdowns during night or unresponsive device after overnight / long charge
Microphone has delay when answering calls (this seems to be network dependent - orange users seems to have this problem)
Some users claims that TP has bad reception
Broken Screen Issue
Device is hanging with horizontal grey stripes over the screen
V. HARDWARE ISSUES (eg: device/mainboard must be replaced)
Sometimes, when answering a call the phone "mute" itself. So, you wouldn't hear the caller voice. You have to soft reset the device.
Tips
It takes a while to find satellites position (take a fix). One solution is to use the Quick GPS app, but you need an active data connection.
Task Manager / TF3D terminates every running application. (Tip by vicott):
-- Use Advanced Configuration Tool
-- change "File system cache" la 8MB.
-- change "file system filter cache" la 131072.
-- change "Glyph cache" la 32KB.
-- Try to change HKCU > Software > HTC > Task Manager > EnableAutoKill = 0
You may check also "Raphael Tweaks" topic.
Other tweaking tools: Advanced Config Tool, Diamond Config.
Data was collected from different forums / threads. Big thanks to all the contributors.
Finally, too bad that dreams aren't true. TP does not deserve it's price. Don't get me wrong.. it has some really nice features but those bugs takes the device donw!
I really miss the old HTC..
-----
ISOLATED/DO NOT COUNT:
[*]LED under the "send" key does not work anymore
No offense, but if your going to jump the gun and be an early adopter with a brand new model in the tech realm, you need to expect some growing pains.
Also, most of those problems seem to be independent, and not all showing up on the same device, or many in general for that matter.
I applaud your effort in bringing all these issues to light with HTC, but you should take a more professional approach, because if you throw in a bunch of whining about price etc, your only going to hurt your cause.
Just my .02 cents.
I must agree the handset is over priced. Equal pda only devices are less than a third the price.
And with all the bugs its actually a real shame tbh.
I've already chose not to pay for the full cost of the phone ill get a contract with o2 when it comes out there [supposedly next month.]
And ill just deal with the bugs as they come....
Oh if this helps anyone The over night charge and then unresponsive bug. I dont think this is down to this phone alone. I had the exact same problem with my dell pda under winmob 6 [football]. Im guessing its a windows related bug.
Concerning the active point number 6 (Sometimes, when answering a call the phone "mute" itself), it is true it is quite annoying, but in the whole forum we are just 4 persons to have this problem, which is an acceptable margin.
Let's see how HTC deals with it. If they manage to repair it for good or change the device I'll be very happy and HTC will have proven they are more responsible than apple (with the Iphone 3G that has a lot of problems of reception under the 3G network)...
Theutus said:
but you should take a more professional approach,
Click to expand...
Click to collapse
Theutus you are right. I am just upset because the problems of the latest devices from htc (pre-htc diamond&pro: video lag, etc).
You know the sensation... you want something so much and in final you found out that is not as you expected.. Anyway, post re-edited.
Thanks
@NutsyUK i leave my WM phone many times on charging over night and no problem. (though it's Standard version of WM)
@Flippy_TK that may be a random thing. Other persons maybe just happens not to occur that bug.. as it is random (again). Or your TC may be from a faulty series?
DSF said:
Theutus you are right. I am just upset because the problems of the latest devices from htc (pre-htc diamond&pro: video lag, etc).
You know the sensation... you want something so much and in final you found out that is not as you expected.. Anyway, post re-edited.
Thanks
@NutsyUK i leave my WM phone many times on charging over night and no problem. (though it's Standard version of WM)
@Flippy_TK that may be a random thing. Other persons maybe just happens not to occur that bug.. as it is random (again). Or your TC may be from a faulty series?
Click to expand...
Click to collapse
I understand your frustration 100%, and I hope my post didn't come off as insulting in any way. I only meant that if your going to present a case to HTC for these issues, it should be in more of a "professional" layout.
If you need to blow off some steam on the forums, then by all means let her rip. I do think a majority of these issues will be resolved once the phone is released wordlwide, and more people can get their hands on them. After all, thats what xda does best.
RE
Yah! Add to that the contacts cannot be saved to the SIM card
@Theutus that's ok. The problem is WHY the community has to resolve their problems and not HTC?! Why we don't have a fully functional device right from the box?!
@FOSA thanks. I wait at least one more confirmation to be sure it's touch pro related and not one device related (due some personal actions or 3rd-party software).
I've visited the diamond section from this forum. I've seen many topics with issues.
WE MUST TAKE ACTION if htc does not care... What to do? Don't know.. spread the "bad news" world worldwide, start a petition listing all the problems.. etc.
It's really a shame, a time has passed since they've released Diamond and Touch Pro and htc does not care about the issues (history repeat, see http://www.htcclassaction.org ). They are busy releasing new devices (and I bet that those will be buggy too )
DSF said:
@Theutus that's ok. The problem is WHY the community has to resolve their problems and not HTC?! Why we don't have a fully functional device right from the box?!
Click to expand...
Click to collapse
I must be honest. This is my third HTC phone (after an S200 and a P3600) and it's the first time I can run a plain HTC stock ROM with almost no problems. I have had the phone for four weeks now and I am happy with it.
I agree that HTC can be very frustrating with their attitude of basically never fixing problems but in my opinion the out-of-the-box quality of the TouchPro is better than with their previous phones.
I'm with you. I've been happy with the out of the box rom and so far don't have any desire to change - well till we figure out if we can/can't get 3G on it.
So far week 2 out of the box is fine.
Minor issues have been fixed include
Screen lock when phone rings. This is a bad design by HTC
I seem to have an issue with MMS sending but I think thats my provider not sending the config codes correctly. The settings are there but if I try to send a message I get cant dial error. Lucky I don't send MMS that often. I am going to wait for my provider to support the phone before I make a big deal out of it
Great thread!!
I'll add my issues (plenty of them!!) when I have the time.
Thanks
One thing I probably expect is every ppc phone arrive with a bunch of problems, but most normal users do not encounter them at all.
A friend of mine had used the touch pro for the last two weeks, with the basic htc rom, no customisations at all, no tweaks and she's perfectly happy with it. She goes oh and ah at every little thing. She uses it to check her email, surf websites, log onto messenger and that's all. Before that, she was using a diamond and she felt it was a great phone.
People like us will feel the "lag" when we use touch flo. Normal users like her will not even care about it. They just wait for a while. If it does not work, reset the phone. As long as it can call, sms and do what they want reasonably, it does not really bother them.
For ppc geeks like us, we will just find fault and improved it. Remember threaded sms, it was wanted so badly last time, and now that it is in, people wants to go back to the normal sms.
desperation52 said:
Remember threaded sms, it was wanted so badly last time, and now that it is in, people wants to go back to the normal sms.
Click to expand...
Click to collapse
True... one man's enhancement is another man's bug.
I've been using the TP for a month now. I'd say the hardware is great (except the front keypad, which is a little tacky). WM6.1 is also great (as mobile phone operating systems go). The HTC add-on software is buggy, but most of it is for funking-up the UI, and I can live without it. I'm sure it will get fixed. I have TF3D switched off, and it's pretty stable now.
I can easily "I wish it had X, like my Prophet", but then I still have the Prophet and I'm not going back to it. Or "I wish it did X, like my Nokia", but then my Nokia reboots consistently in the MP3 player and, if I switch time-zones to Central Europe and back, some birthdays in the calendar end up on the wrong day!
Any product like the TP is rushed out, as a commercial necessity. Think of how much money Sony Ericsson have lost from late delivery of the X1, as would-be X1 buyers (like me) have bought TPs instead. And I suspect that anyone expecting distinctly better quality from SE will be disappointed.
The TP isn't perfect, and it is not (yet) as good as it should be. But it is pretty good, even compared to devices from other manufacturers (Nokia, Sony Ericsson, etc.).
If you're waiting for a more solid device, I suggest you don't wait for another rushed device; wait for a better TP. Or, get a TP now, disable TF3D, and add some freeware to add the functionality you want - that's the beauty of WM. You'll probably still have a better device than you have now.
Cheers,
Graham.
graham.hughes said:
If you're waiting for a more solid device, I suggest you don't wait for another rushed device; wait for a better TP. Or, get a TP now, disable TF3D, and add some freeware to add the functionality you want - that's the beauty of WM. You'll probably still have a better device than you have now.
Click to expand...
Click to collapse
It's not just the touchflo 3d... Really! Read the first post and take a deep look on the Raphael forum. You'll find many topics with TP issues and lots of frustrates.
GPS issues (lag, signal loss, overheat), music issues (tss™ htc effect), wrong keymap, low volume, etc etc!
I really want htc to take action and resolve the issues.
@illi thanks
I've got the thing, I know the issues. I also know how big a deal they are (which is bigger to some people than others), and how many of the issues can be worked around. I listen to MP3s, I use the GPS, I send and read email, and once in a while I even make a phone call! And I do all these things without trouble.
No argument from me... the bugs need fixing. But this device, I promise you, is not unusually buggy. It does have an unusually large number of features, and that will mean more bugs in total.
People are writing their hates on this forum; no one writes about what they like, love, or about niggles they can live with. If prospective buyers are reading this, I think it might be useful to have some balance.
i missed the OK bottun on the Keyboard !
why they put it out !???
My problems:
- of Right D pad not working sometime
- Time to get a fix 10x time to get a fix with my diamond
- No ringtone or vibrate when receive a private call
I Want This Feature Back
You could delete all mail (read/unread) with a single key in the Tornado. Whereas there is none in the TP; YOU HAVE TO DELETE ONE BY ONE... Imagine having 100s of emails that you want to delete. HOW MANY KEY STROKES to accomplish that?? I now have 100s of read emails that I want to delete. IMAGINE!!!
1. NEVER once were links from emails were successfully opened in Opera.
2. Is MSXML2 parser installed on TP? If not where to get it?

Input > auto suggest = useless?

With my TyTN = Hermes and WM6.0 the autosuggestion of words seems much better than the Raphaels (at least in the hardware keybord stance).
Can someone explain why that is or if I have haven´t understood the utility or something else right?
With TyTN it basically suggests 4 alternatives in a diagonal way, it can be one word or SEVERAL words in a row, depending on what I´we written before. And you choose from them with the upp and down arrow keys. Simple and quick.
With Raphael it suggests several ONLY singular words horisontally, and if it´s not in the dictionary it automatically chooses another word than the one you´we just written (!?). Slow and awkward.
Also - who is behind this solution? Windows Mobile 6.1 or is it HTC Raphaels unique solution?
Thanks in advance
/Danne
Anybody have an opinion or information on this matter?
At least the system is a part of WM6.1 or if it´s Raphaels unique solution? Because I´m thinking about buying a Kaiser with WM6.1 instead and wonder if it has the same solution.
Sorry, no additional info, but I'm in the same boat so to speak.
I find it completely useless, specially since I don't always use English in my SMS messages, and I found that it becomes a nightmare if it doesn't find a match and then forces my word to something it thinks it should be.
What I cannot understand is that under Settings-Personal-Input-Word Completion - I have DISABLED it, but it still friking tries to complete my words, even in keyboard mode???
Do you know of another place to disable this dastardly excuse of a feature?
HAH!
Found it! If you want to disable it completely, the do the following:
1) make sure you disable it under settings - all settings - personal - Word Completion.
2) When you open a new message, bring up the virtual keyboard and look for the button that reads "ABC T9" - it has a toggle on the button, make sure it is on "ABC" and NOT T9 -voila!
Now I can SMS again!
I´m glad I was not the only one being irritated about this. But at least it´s possible to turn it off, so thanks for posting the solution Piie
I actually returned my TP because of this and severeal other reasons but I´m thinking about buying it again or some other WM6.1 phone. So do you know if your solution to turn if of works with Word Mobile documents as well?
And still, if somebody knows if it´s part of Raphael or WM6.1, please let me know.
Agreed 100% on the uselessness of word completion feature on the TP. On mine, the T9 feature actually slows the sms application so much as to make it completely unusable. This is probably my biggest complaint with this device.
Yip, following the steps as posted also removes the predictive text completely for Word ( and all other apps I have used so far)...
Thanks piie
I believe its part of the TP keyboard (SIP) not WM6.1 , when i had my kaiser with wm6.1 this "IRRITATING" issue was not there, but when i installed the diamond keyboard on my kaiser, this thing came out...... now its part of the TP because of its keyboard.......... so its HTC
I was getting annoyed with the behavior described in posts 1 and 2, disableds the whole thing too (I had an Excalibur before and it seemed to work far better on this particular aspect).
However, I decided to give the TP's T9 another shot and started changing it's configurations and finally got rid of the annoiance related: when on a text field, bring up the T9 options by pressing "Fn" + "Space", select "T9" settings and on the screen that appears uncheck the "Spell Correction" and "Auto-substitution" boxes.
Now I'm using the word prediction (T9) again just like I used in my old device, tipying much faster! (specially because I commonly write in portuguese and my keyboard is the UK one...).
Hope this helps you guys.
Cheers.
Sweet!
So you can still have predictive text, but remove the actual "irritant" of it overriding your word if it doesn't match it's dictionery - seems like that is the answer to your problem Danne?
For me - I really don't care for ANY kind of prediction - most often than not, even in English, the suggestions are maybe 30% usefull if that...
Great!
Yes, this is solution and now I know it´s part of Raphael/Diamond and not WM6.1!
Still, the Hermes WM6-solution with prediction of several words based on what you previously have written seems better. But I am happy with this!
I guess that´s the last words for me in this discussion.
Thanks guys!
just wondering how to disable word completion without installing htc ezinput, because at input settings by disabling it, doesn't work at all.
here's everything you need to know on how to get back to the old style autocorrect and change your dictionaries: http://www.fuzemobility.com/?p=1527
That however breaks your hardware keyboard
sym key will stop working and you can't get pound and euro sign using FN key....
see my thread here:
http://forum.xda-developers.com/showthread.php?t=470647

SMS Vulnerability impacting WM devices?

I read from this article:http://www.macrumors.com/2009/07/31/apple-to-release-fix-for-iphone-sms-vulnerability-on-saturday/
It says the vulnerability impacts our WM phone as well. Anyone has checked that and if fix is available? Tried using Google to search our beloved forum but didn't pop up anything yet ..
I read about this too and if it can be patched that quickly on Android then I'd hope it should also be a quick patch on WinMo, especially as the SMS functionality is implemented in pretty much the same way apparently.
Plus XDA has people who are working with Android so maybe they can share what changes Google have made?
I am fairly surprised this hasn't been picked up by the technical bods here as it is quite a major vulnerability and Apple and Google have patched their OS's so WinMo is trailing behind... unless someone knows of a patch thats already been done?
I'm going to PM some mods I know ..
Any response from them yet?
Our good Dave is going to check with some resident expert.. and hopefully some lights to be shed.
From the info I gathered, it actually result in DOS for iPhone and Android, but no news/confirmation on WM yet. So we don't know. However, given the method explored by the author, it's likely at minimum resulting the same (DOS, phone hung, etc.). I think, for phone user, this is critical, as you can't spend your day checking the phone always just to make sure it's still connecting to network/operators.
From what I read the vulnerability could allow for remote code execution including reading your phone's storage and activating cameras and gps. So someone could write an app that send this information back via the data connection and that person could be watched and tracked without knowing that there were compromised.
This is obviously worst case scenario but I for one would sit on the paranoia side of the fence and get it plugged. If we can.
From what I got and discussion, it's mostly DOS.
However, IMO, it still scary. You can't be contacted nor SMS-ed without you realizing until you need to initiate call/ connection.
For someone most of the time on receiving side (doctors, etc) it's really a danger. I do hope our resident expert can find out something, as I don't think MS will be doing it.
You may want to read this article where they interview one of the guys that found the vuln...
http://www.tomshardware.com/reviews/hacking-iphone-security,2384.html
(Linked from Slashdot -
Specifically this bit on page 4...
Charlie: Collin's framework also works on Android and WinMobile. We found some denial of service bugs in Android (which we reported and are fixed) and a pretty bad bug in the way HTC WinMobile phones handle SMS messages containing the format specifier %n. That's a fun one because you don't need any special tools to send the malicious message, just use your phone to text your buddy with %n and their TouchFlo (application manager) will crash and won't come back up.
Starfury said:
Specifically this bit on page 4...
Charlie: Collin's framework also works on Android and WinMobile. We found some denial of service bugs in Android (which we reported and are fixed) and a pretty bad bug in the way HTC WinMobile phones handle SMS messages containing the format specifier %n. That's a fun one because you don't need any special tools to send the malicious message, just use your phone to text your buddy with %n and their TouchFlo (application manager) will crash and won't come back up.
Click to expand...
Click to collapse
Well, tested the %n story, didn't crash anything on my Topaz WM 6.5 manila 2.5
So regarding manila 2.5 it's: fud
EqX
the-equinoxe said:
Well, tested the %n story, didn't crash anything on my Topaz WM 6.5 manila 2.5
So regarding manila 2.5 it's: fud
EqX
Click to expand...
Click to collapse
I believe the current HTC handsets come with WM6.1 now as standard, either HTC or Operator flavoured. As this is a forum for all HTC devices on WM5.0/6.0/6.1/6.5 can we have some testing done on stock ROM's on stock devices please?
I'm going to send a %n text to my buddy's phone and see.
At least now the thread is getting some attention. My concern is for people (like me) that rely more on receiving call/SMS than making call/sending SMS. A crashed network connection will result in no phone at all.
How'd the testing go and any movement on patching?
Just sent myself a %n message but nothing happened. On TPC v10.9 on M2D (Mega's M2D)
My friend is now using custom ROM .. so no try there. I don't have OEM that has M2D ..
What about just trying it on a bog standard WM6.1 OEM ROM from an operator.
Can do .. later perhaps when I'm changing ROM again. I thought it only crashes M2D? No OEM for Kaiser has M2D ..
Reviving this thread because iPhone is vulnerable. Not sure if IE also on our Kaiser? Opera?
http://wmpoweruser.com/?p=14663

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