Currently using exchange 2003 SP2. My s710 will not retrieve mail for my account or any new account created. Funny thing is it retrieves for another user he currently uses a wm5 device.
I have checked the global setting on exchange server and all necessary sychronizing options are on
Does anyone know how to fix this error: 0x85010004
Your Account does not have permissions to sync with your current settings. Contact your Microsoft Exchange administrator.
Thanks
Hi !
Your Exchange Server Use Https ¿?
I Live This Problem And The Solution Is Install The Secure Certificated On The Pda...
Sorry For My English I Live In Mexico...
Or try, when connected to your PC to open Internet Explorer (on your mobile). You'll have to give a username, password and domain (don't forget to check the remember password checkbox).
Then, it should work without problems.
hello ppl,
does anyone know hot to make WM6 trust a certain root CA/certificate? I have a Commodo SSL certificate on my exchange server and because WM6 doesn't trust it (for some reason), I cannot use Push Mail.
installing the certificate doesn't help.
Does the Root Certificate appear in Settings/Certificates/Root?
Has the Root Certificate been installed on the device OK? i.e. does it appear in Settings/Certificates/Root? If it does that should be enough for your device to trust it and certificates issued by the same CA.
I have two root certificates installed on my WM6 device (over the default ones) -one for push email and the other for Wireless (I also have a client certificate for wireless since we use EAP-TLS for Wireless Authentication). The one for push email was installed via a .cab file, the other automatically installed when I enrolled for the client certificate from an AD-integrated CA via ActiveSync.
Some info here for creating a .cab file for your root certificate:
http://www.amset.info/pocketpc/certificates3.asp
HTH
Andy
when I install the certificate it appears as an intermediate CA.
am I installing the wrong certificate?
Ok I have wrestled with this for 2 days straight.
I had issues with this with my CFO's windows mobile device but at least his was giving me a specific error message.
My Tilt has the latest Dutty ROM upgrade (Dual Touch), I haven't been able to get my exchange server synced OTA.
I run a Exchange 2007 Enterprise environment. Everything on the server side is fine. My OWA url is https://webmail.firethornmobile.net. All I get is waiting on network after 2-15 minutes.
I have soft reset, deleted the PC partnership, taken my connection off of auto and tried both my work connection and isp.
I'm starting to suspect it maybe the ROM upgrade but it was doing the same thing when I first started the phone.
Please help.
OMA enabled?
Do you have the OMA enabled? Do you have the server root CA installed in the tilt (I am assuming you are using secure method for OMA)?
I have flashed Dutty's dual touch v2 and I don't have problem to get emails through OMA services.
Do you ever get the other PDA sync with email before? From the error message, it seems the Activesync in the Tilt can't talk to the exchange (front end) server at all.
Yes on Exchange 2007 OMA is enabled natively. In the middle of seperating data centres from our sister company.
We just got bought by Qualcomm so we never bought a cert from Verisign. I am using a self sign cert from our exchange server ( I have to turn SSL off on the pda side.
This has never worked, I already called Cingular and they said if I can get webmail from gmail and hotmail then it isn't their problem.
I have installed the self signed cert on the handset.
OK, you don't need to install the self-signing cert in the PDA, but you need to install the root cert of the self-signing cert in the PDA.
Usually, a server cert or user cert has a root authority (CA), you need to install the CA cert in the PDA, not the server cert.
If you can install a window server (2000 or 2003), you can enable the certificate authority server and issue your exchange server a server certificate. In this case, you will have your own root certificate. I don't suggest you to use Verisign's certificate because everyone has Verisign's root certificate can try to "play" with your OMA server.
However, the error message is still showing that the Activesync in PDA can't reach to the OMA at all.
BTW, the push email doens't work if it's not on the SSL connection.
I apologize that I wasn't clear. Its is the root cert from the CA (Which is our DNS server).
I realize the message means that it isn't getting to OMA. I have been on the phone with AT&T and HTC aboutthis and no one can tell me why it can't connect. I have been given tons of different network settings by AT&T and HTC and nothing changes. I get different error messages but when i put everything back to the way it should be it still gives me this generic message.
I have configured my CFO's handset to get email (Its Palm Treo with WM 6.0) and even though that was a pain in ass it still works (just as good as his Blackberry) and he has SSL unchecked as well.
In that case, you can try to see if you can reach to the OWA from your PDA, if it can, you shall not have network issue.
BTW: the connon name of the server cert must be the same as your public domain name, otherwise, the Activesync will still reject the connection.
Apex i ITR said:
I apologize that I wasn't clear. Its is the root cert from the CA (Which is our DNS server).
I realize the message means that it isn't getting to OMA. I have been on the phone with AT&T and HTC aboutthis and no one can tell me why it can't connect. I have been given tons of different network settings by AT&T and HTC and nothing changes. I get different error messages but when i put everything back to the way it should be it still gives me this generic message.
I have configured my CFO's handset to get email (Its Palm Treo with WM 6.0) and even though that was a pain in ass it still works (just as good as his Blackberry) and he has SSL unchecked as well.
Click to expand...
Click to collapse
I agree with the poster above. I have this exact same set up at my company and it does work. The certificate has to be the external name of the exchange server. If this does not match the PDA will never sync. Check your certificate and make sure the FQDN is correct.
I just check your exchange server from the URL you posted above, your OMA and OWA are working, but the certificate's common name is not the same as the public domain name.
Try to re-issue the certificate, it may just work.
Thanks guys. I'll try that.
Webmail does work from the handset. I don't know how I got my CFo's working to be honest if its flaking on the name of the cert but I'll try that and let you know. I was about to hard reset this thing and leave the cooked ROM's alone for a while. Hopefully this resolves it.
From my experience dealing with Acticesync in the PDA, it's very picky of the name of the certificate. I think that's security reason. The Activesync doens't accept certificate that common name doesn't match the public domain name.
When I use the IP address for test, I have to get a certifiate with the IP address as its common. So I believe that's the certificate's problem, not the cooked rom.
I still suggest you to get your own CA and certificate, in that way, you have more control even debugging this problem.
I feel like a moron asking but how the hell do I change the common name.
You can't change an existing certificate, you have to re-issue a new certificate.
I guest you can't do it by the self-siging certificate, but I am not fimiliar with the self-signing certificate. Get a WIN server machine and install the CA server, after that, you can issue a certificate.
Assumeing you have a CA server ready:
1. Request the certificate from exchange server: you will have a chance to enter the common name of this certificate.
2. Generate a certificate from this certificate request from CA server
3. Import the certificate back to the exchange server.
If you can't get a WIN server as CA server, I will need to ask my colleagues about the free CA server he used from the Internet.
My DNS box is a CA server (started the service on that).
I'll try that then (I hard reset and I now I have an error stating I'm not authorized).
I'll let you know if it works. Thanks.
Ok I believe I did it right but I still get tha error (When connect via usb cable) and I still get the waiting for network message.
When you connect to the USB cable, you have to "allow" the Internet access pass through from the Activesync in the PC, otherwise, it won't reach out to the Internet at all.
Try to connect to other web site to see if you have a good internet connection or not.
Some updates. I made sure the cert is the right common name. I noticed that after I install it on the handset it doesn't put the cert in the root tab...only intermediate. I installed the ca server's cert as well (That went into the root tab).
Im leaving ssl checked and now I get 0X80072F17.
incorrect common name
Your common name is still not correct, it shall be "webmail.firethornmobile.net" only, but you put "http://" at the begining and "/owa" at the end, it not correct.
You have to issue the server certificate one more time with "webmail.firethornmobile.net" (without quotes) as the common name.
Also, when I check the Certification path of your certificate, I don't see this certificate is under any root certificate. Properly you need to check your CA (DNS) to see if it's setup properly.
Hey,
Use this site to figure out the errors you are getting on your phone. http://www.pocketpcfaq.com/faqs/activesync/exchange_errors.php
Also are you the Exchange Admin? If so enable verbose logging so that you can see what is going on with exchange as the connection comes in.
Also if you want to make sure it is not the cert you can "Enable" SSL on the phone and then reg hack it so that it doesn't check for the cert. this will allow you to see if it is a cert problem.
Let me know if you need any help with that. I"m an Exchange Admin and i work with Active Sync day in and day out.
Tried Fix Suggested on Pocket PC FAQ Site
I think this is ON TOPIC. If not, please advise and I will repost elsewhere.
I flashed my phone with the Dutty Beta 2 Touchflow ROM for Tilt. I am getting the following error and have tried the matched solution from Pocket PC FAQ:
0x80830003 N/A Synchronization failed. If the problem continues, contact your network administrator.
1. The Exchange server is configured to require client certificates.
1. On the Exchange server, launch Internet Services Manager. Right click on the Microsoft-Server-ActiveSync virtual directory and choose Properties. Select the Directory Security tab. Click the Edit button in the Secure Communications section and select the option to “Ignore client certificates.”
I continue to get the same error even after dumping the device through the exchange server.
My System Admin thinks that there is something wrong with the version of ACTIVE SYNC provided in the ROM used to flash the device.
Any thoughts/direction you could point me in or is there any other info you need?? Is th
My company standard for pda's is the crackberry. However, I was able to connect to our exchange server with my ATT Tilt. I believe that our IT dept has now enabled some security feature that will not allow my phone to connect to the server anymore.
Using WM 6.1
Any ideas?
it sounds like the server cert is invalid. you can get more information on the error using activesync to set up the server source.
anyway, your it geeks must give you a copy of the server cert (.cer file). They can export it, and you can use activesync to put it onto your device
Thanks for the help. They've now established a "pilot" program for WM6, so I don't know if they'll actually give me a copy of the server cert. I was able to copy the cert that was assigned to my PC and install it on my device, but still no dice. It was installed as an Intermediate and not a root. I don't know if that makes a difference or how/if it can be changed if it does.
Im not sure either. It would take the it geeks about 30 seconds to generate the .cer file. I had the same problem as you, so I exported the certificate from my server, stuck it onto my htc cruise using activesync, then using file explorer, navigated to the .cer file, clicked on it, and it worked.
The certificate I exported was the exact on that was imported to iis.
thanks again.
For some reason the cert from the server is not working. Could you check to see if yours was installed as a root or an intermediate when you get a chance?
This is going to be a HUGE bummer if I have to get a crackberry.
to get the cert:
1) on the server where iis is running, run mmc
2) add the certificate snap-in referencing the local computer.
3) navigate to Personal or Trusted Root certificates (depending if your cert is self-signed or from a CA), find the cert that was used for the iis web service that is running OTA, right click on it, then select export (.der format will be ok).
4) have the it geeks give this file to you.
5) using activesync, move it to you device.
6) using file explorer on the device, navigate to where the .cer file is, then click on it.
7) thats it.
Step 4 is the problem. I don't think I'll get the cert from IT because I'm not part of the pilot program. This was a recent change that required certificates to crack down on renegades like me.
I guess I'll have to wait until they roll out the corporate wide program.
Oh well, Crackberry here I come.
Thanks again for the info.
Does anyone know how an exchange serve tells the difference between remote access from a desktop and remote access from a handheld?
The address is really different. webmail is at www.yourdomain.com/exchange, which over the air activesync is www.yourdomain.com/?something? (im not sure exactly). The ppc activesync program knows what to append to the end of your url to activate the correct application pool on the server.
When setting up Exchange Server email on the Raphael, using the built-in email client, does anyone know where on the device the security certificates are stored? For example, when you go through and configure your email account, under "Email Sync Options" (on the device, that is) -> [Advanced] -> [Choose Certificate] -> "Select a Certificate" this field is always blank. Where on the device would certificates appearing in this list be stored? What I mean is, can you use Total Commander to get to this location on your device and add security certificates for your exchange server? I have the certificates, but just don't know how to get them in this list. Any help is appreciated. (This is, obviously, to try to sync with an uncooperative Exchange Server.)
If you're simply wanting to install new root or intermediate certificates, all you have to do is copy the certificate file(s) (.cer) to your device and click on them in File Explorer. The certificates will be installed. You can view a list of all certificates installed on the device under Start -> Settings -> System -> Certificates.