Ok I have wrestled with this for 2 days straight.
I had issues with this with my CFO's windows mobile device but at least his was giving me a specific error message.
My Tilt has the latest Dutty ROM upgrade (Dual Touch), I haven't been able to get my exchange server synced OTA.
I run a Exchange 2007 Enterprise environment. Everything on the server side is fine. My OWA url is https://webmail.firethornmobile.net. All I get is waiting on network after 2-15 minutes.
I have soft reset, deleted the PC partnership, taken my connection off of auto and tried both my work connection and isp.
I'm starting to suspect it maybe the ROM upgrade but it was doing the same thing when I first started the phone.
Please help.
OMA enabled?
Do you have the OMA enabled? Do you have the server root CA installed in the tilt (I am assuming you are using secure method for OMA)?
I have flashed Dutty's dual touch v2 and I don't have problem to get emails through OMA services.
Do you ever get the other PDA sync with email before? From the error message, it seems the Activesync in the Tilt can't talk to the exchange (front end) server at all.
Yes on Exchange 2007 OMA is enabled natively. In the middle of seperating data centres from our sister company.
We just got bought by Qualcomm so we never bought a cert from Verisign. I am using a self sign cert from our exchange server ( I have to turn SSL off on the pda side.
This has never worked, I already called Cingular and they said if I can get webmail from gmail and hotmail then it isn't their problem.
I have installed the self signed cert on the handset.
OK, you don't need to install the self-signing cert in the PDA, but you need to install the root cert of the self-signing cert in the PDA.
Usually, a server cert or user cert has a root authority (CA), you need to install the CA cert in the PDA, not the server cert.
If you can install a window server (2000 or 2003), you can enable the certificate authority server and issue your exchange server a server certificate. In this case, you will have your own root certificate. I don't suggest you to use Verisign's certificate because everyone has Verisign's root certificate can try to "play" with your OMA server.
However, the error message is still showing that the Activesync in PDA can't reach to the OMA at all.
BTW, the push email doens't work if it's not on the SSL connection.
I apologize that I wasn't clear. Its is the root cert from the CA (Which is our DNS server).
I realize the message means that it isn't getting to OMA. I have been on the phone with AT&T and HTC aboutthis and no one can tell me why it can't connect. I have been given tons of different network settings by AT&T and HTC and nothing changes. I get different error messages but when i put everything back to the way it should be it still gives me this generic message.
I have configured my CFO's handset to get email (Its Palm Treo with WM 6.0) and even though that was a pain in ass it still works (just as good as his Blackberry) and he has SSL unchecked as well.
In that case, you can try to see if you can reach to the OWA from your PDA, if it can, you shall not have network issue.
BTW: the connon name of the server cert must be the same as your public domain name, otherwise, the Activesync will still reject the connection.
Apex i ITR said:
I apologize that I wasn't clear. Its is the root cert from the CA (Which is our DNS server).
I realize the message means that it isn't getting to OMA. I have been on the phone with AT&T and HTC aboutthis and no one can tell me why it can't connect. I have been given tons of different network settings by AT&T and HTC and nothing changes. I get different error messages but when i put everything back to the way it should be it still gives me this generic message.
I have configured my CFO's handset to get email (Its Palm Treo with WM 6.0) and even though that was a pain in ass it still works (just as good as his Blackberry) and he has SSL unchecked as well.
Click to expand...
Click to collapse
I agree with the poster above. I have this exact same set up at my company and it does work. The certificate has to be the external name of the exchange server. If this does not match the PDA will never sync. Check your certificate and make sure the FQDN is correct.
I just check your exchange server from the URL you posted above, your OMA and OWA are working, but the certificate's common name is not the same as the public domain name.
Try to re-issue the certificate, it may just work.
Thanks guys. I'll try that.
Webmail does work from the handset. I don't know how I got my CFo's working to be honest if its flaking on the name of the cert but I'll try that and let you know. I was about to hard reset this thing and leave the cooked ROM's alone for a while. Hopefully this resolves it.
From my experience dealing with Acticesync in the PDA, it's very picky of the name of the certificate. I think that's security reason. The Activesync doens't accept certificate that common name doesn't match the public domain name.
When I use the IP address for test, I have to get a certifiate with the IP address as its common. So I believe that's the certificate's problem, not the cooked rom.
I still suggest you to get your own CA and certificate, in that way, you have more control even debugging this problem.
I feel like a moron asking but how the hell do I change the common name.
You can't change an existing certificate, you have to re-issue a new certificate.
I guest you can't do it by the self-siging certificate, but I am not fimiliar with the self-signing certificate. Get a WIN server machine and install the CA server, after that, you can issue a certificate.
Assumeing you have a CA server ready:
1. Request the certificate from exchange server: you will have a chance to enter the common name of this certificate.
2. Generate a certificate from this certificate request from CA server
3. Import the certificate back to the exchange server.
If you can't get a WIN server as CA server, I will need to ask my colleagues about the free CA server he used from the Internet.
My DNS box is a CA server (started the service on that).
I'll try that then (I hard reset and I now I have an error stating I'm not authorized).
I'll let you know if it works. Thanks.
Ok I believe I did it right but I still get tha error (When connect via usb cable) and I still get the waiting for network message.
When you connect to the USB cable, you have to "allow" the Internet access pass through from the Activesync in the PC, otherwise, it won't reach out to the Internet at all.
Try to connect to other web site to see if you have a good internet connection or not.
Some updates. I made sure the cert is the right common name. I noticed that after I install it on the handset it doesn't put the cert in the root tab...only intermediate. I installed the ca server's cert as well (That went into the root tab).
Im leaving ssl checked and now I get 0X80072F17.
incorrect common name
Your common name is still not correct, it shall be "webmail.firethornmobile.net" only, but you put "http://" at the begining and "/owa" at the end, it not correct.
You have to issue the server certificate one more time with "webmail.firethornmobile.net" (without quotes) as the common name.
Also, when I check the Certification path of your certificate, I don't see this certificate is under any root certificate. Properly you need to check your CA (DNS) to see if it's setup properly.
Hey,
Use this site to figure out the errors you are getting on your phone. http://www.pocketpcfaq.com/faqs/activesync/exchange_errors.php
Also are you the Exchange Admin? If so enable verbose logging so that you can see what is going on with exchange as the connection comes in.
Also if you want to make sure it is not the cert you can "Enable" SSL on the phone and then reg hack it so that it doesn't check for the cert. this will allow you to see if it is a cert problem.
Let me know if you need any help with that. I"m an Exchange Admin and i work with Active Sync day in and day out.
Tried Fix Suggested on Pocket PC FAQ Site
I think this is ON TOPIC. If not, please advise and I will repost elsewhere.
I flashed my phone with the Dutty Beta 2 Touchflow ROM for Tilt. I am getting the following error and have tried the matched solution from Pocket PC FAQ:
0x80830003 N/A Synchronization failed. If the problem continues, contact your network administrator.
1. The Exchange server is configured to require client certificates.
1. On the Exchange server, launch Internet Services Manager. Right click on the Microsoft-Server-ActiveSync virtual directory and choose Properties. Select the Directory Security tab. Click the Edit button in the Secure Communications section and select the option to “Ignore client certificates.”
I continue to get the same error even after dumping the device through the exchange server.
My System Admin thinks that there is something wrong with the version of ACTIVE SYNC provided in the ROM used to flash the device.
Any thoughts/direction you could point me in or is there any other info you need?? Is th
Related
Hello,
I would like to have your experience feedbacks about Direct Push and SSL under WM5.
I have my own authority of certification (Windows 2003 Server) and I generated the root certificate and installed this one in the terminal.
But activesync does not function (error 8001014). Lot of articles covers the subject, how to add certificates root, the activesync errors, but nothing goes. I spent already much time on the subject.
Then I decided to contact Microsoft. The answer is surprising: Microsoft use direct push with HTTP and not with https (strange isn't it ?)
Here their answer: "Indeed, we have in-house HTC but we pass in HTTP and not in https… If not, WM5 in SSL functions and all the incidents which I saw relate to WM5 and not WM6 and the resolution were to pass in HTTP "
I have create this post to know if somebody made a success of this exploit or if it is really impossible...
Thanks in advance
PS: Does WM6 works with SSL/Direct Push/Own certificate ?
Anyone Please ?
I am using SSL over WM6 right now. What I did was I renamed my *.crt file to *.cer and then put it into the mobile phone and clicked on it to install the certificate. After that I can use SSL over Exchange.
-TKN
Do you have FormBased Authentication enabled? If so; read this: http://www.petri.co.il/problems_with_forms_based_authentication_and_ssl_in_activesync.htm
And perform option 3. I'm running Exchange 2003 with SLL and Form Based Authentication enabled, and having pushmail.
I am not exactly using Exchange Server but something similar. It is a software by Kerio called Kerio Mail Server. It has push mail features and many other features that exchange lack. Setup is very simpler for me on Kerio than on Exchange but the procedure for setting up Push Mail is very simple: go into your pocket pc, setup the server information and ssl if using it. Then download the certificate from the kerio mail server and rename the file from *.crt to*.cer for windows mobile to be able to install it. Then once it is installed, you can sync and receive mail on pocket pc using push mail. I am not familiar with Form Based Authentication and I think it has no relationship with Push Mail unless you are using it without SSL. I don't think you can use Form Based Authentication since there is only SSL option in the pocket pc. Hope this helps!
-TKN
I don't know what Georgeot uses for mail. I assumed he used Exchange. And with exchange there is a problem with the ActiveSync, FormBased Authentication and SSL on one computer.
I'm having certificate problems DirectPush. The exchange server 2003 is configured and setup and webmail works.
I have configured my Xda Orbit 2 to use direct push but get the following error:
"The security cerfificate on the server is not valid. Contact your Exchange Server administrator or ISP to install valid certificate on the server"
Support code: 0x80072F06
I have ported the certificate from the server to the device and registered it. Is there a hosts file equivilant on WM6 so it can resolve the IP address of my server to the certificate I have installed?
Thanks,
Mike
Follow this http://blogs.msdn.com/windowsmobile/archive/2006/01/28/making_a_root_cert_cab_file.aspx
It was the only way I could get around it. Installing it from the cab file worked brilliantly too, makes it easier to do too. And it makes vista sync with the exchange server, as long as you've installed the root certificate. Yer make sure it's the Certificate Authorities Root Certificate to make it work best
Thanks for the reply Nick, I will look into it now.
My company standard for pda's is the crackberry. However, I was able to connect to our exchange server with my ATT Tilt. I believe that our IT dept has now enabled some security feature that will not allow my phone to connect to the server anymore.
Using WM 6.1
Any ideas?
it sounds like the server cert is invalid. you can get more information on the error using activesync to set up the server source.
anyway, your it geeks must give you a copy of the server cert (.cer file). They can export it, and you can use activesync to put it onto your device
Thanks for the help. They've now established a "pilot" program for WM6, so I don't know if they'll actually give me a copy of the server cert. I was able to copy the cert that was assigned to my PC and install it on my device, but still no dice. It was installed as an Intermediate and not a root. I don't know if that makes a difference or how/if it can be changed if it does.
Im not sure either. It would take the it geeks about 30 seconds to generate the .cer file. I had the same problem as you, so I exported the certificate from my server, stuck it onto my htc cruise using activesync, then using file explorer, navigated to the .cer file, clicked on it, and it worked.
The certificate I exported was the exact on that was imported to iis.
thanks again.
For some reason the cert from the server is not working. Could you check to see if yours was installed as a root or an intermediate when you get a chance?
This is going to be a HUGE bummer if I have to get a crackberry.
to get the cert:
1) on the server where iis is running, run mmc
2) add the certificate snap-in referencing the local computer.
3) navigate to Personal or Trusted Root certificates (depending if your cert is self-signed or from a CA), find the cert that was used for the iis web service that is running OTA, right click on it, then select export (.der format will be ok).
4) have the it geeks give this file to you.
5) using activesync, move it to you device.
6) using file explorer on the device, navigate to where the .cer file is, then click on it.
7) thats it.
Step 4 is the problem. I don't think I'll get the cert from IT because I'm not part of the pilot program. This was a recent change that required certificates to crack down on renegades like me.
I guess I'll have to wait until they roll out the corporate wide program.
Oh well, Crackberry here I come.
Thanks again for the info.
Does anyone know how an exchange serve tells the difference between remote access from a desktop and remote access from a handheld?
The address is really different. webmail is at www.yourdomain.com/exchange, which over the air activesync is www.yourdomain.com/?something? (im not sure exactly). The ppc activesync program knows what to append to the end of your url to activate the correct application pool on the server.
I am trying to setup a WP7 Outlook, but it won`t connect to a company Exchange Server.
Always getting error- Error code: 80072EE7.
I have read on web that certificates needs to be installed on wp7. I did it, but no luck.
I used to synch this exchange account on my HTC Evo 4G.
Any ideas how to fix issue?
I wish WP7 had a better way to load self-signed certificates.
Best way to install a cert is to e-mail it to yourself using a Gmail account, set up the Gmail account on WP7, open the e-mail and the resulting certificate attachment, and then install the certificate.
Thanks for response,
But,
Everywhere on web people talking about certificates and no one says which particular cert needs to be installed.
I tried with verisign, Microsoft root authorication and other kind public certificates. But issue still persist.
Who knows where can I get the exact certificate from?
Also make sure you are putting in the local domain
(whateveryourdomain.local)
It is required for WP7 unless your username has the domain in it.
For cert... here is what one user said...
1. went to google chrome on my desktop, spanner, options, under the hood, manage certificates.
2. go trusted root certificate authorities.
3. found the certificate from our server.
4. exported it as a DER encoded binary X.509 (.cer) file to the desktop
5. emailed it to my godaddy account on my WP7 phone.
6. clicked on the link installed it AND THEN created the outlook account on my WP7 phone.
IT IS IMPORTANT TO NOT HAVE ANY OUTLOOK ACCOUNTS ACTIVE WHEN INSTALLING THE CERTIFICATE.
thanks for all your help guys!
yes, sure I have local domain:
\whatever - this is what i used on android outlook settings.
how to know which one is our server certificate?
in WP 7 though you don't need a slash. just the domain name when it asks for it.
For the cert... can you get to your mail server via web mail?
For ours in IE9, i just click the lock by the address bar and hit view certificate. Also if you know your Exchange admin, ask him to send it to you via the hotmail account. they you can just click on it and install it.
I believe we do not use any certificate. probably we use public certificates. i do not see lock next to address bar.
Does you host require on device encryption?
Does your company provide instructions for other phones? I may be able to tell you or translate them to how it works in windows phone.
No lock? go to advanced in account and uncheck ssl. I think its on by default.
If that doesn't work pm me the the web outlook address an i can tell u if there is one on there at least.
still cannot synch my outlook account. is there any new ideas?
The only thing left i can say is talk to your exchange admin / tech support. All the settings seem correct for a normal setup. Maybe they are using on device encryption... the only thing that windows phone really doesn't support for exchange, or maybe there is a setting we don't know that they will tell you.
The questions to ask are -
Does it require on device encryption?
Is the certificate required the same one outlook webmail uses as that is the one i walked you through installing?
Is the mail server address the same as outlook webmail minus the owa?
What is the local domain of the mail server? (that is different then the mail server address in most cases)
Does the username have to be whole email address? domain\username? or just username
Does the exchange admin have to add my phone?
Hope that helps get your questions answered.
I need some help also. I had my exchange account on my phone until my comp did server upgrades. This knocked me off as they say this will only support Blackberry and iPhone, don't ask me why. So I was able to setup my exchange account on my Android Epic 4g after trying for a week, as I figured if an iPhone can access it my Android should also. But I have tried the same settings from my Android phone on my WP7 and no luck.
After reading this it looks like I need to follow the above mentioned steps to manually add a sec cert to get it working just right?
I really want my exchange account on my WP7, sucks trying to be on the phone and not be able to download attachments cause you are talking on the phone that gets the email.
Any help would be great!
Did you mean to include a URL or two in there? Anyhow, setting up WP7 to work with Exchange should be pretty easy, although I'm not sure it will do EAP with anything older than 2007 (though IMAP on older servers will work fine). Both of my phone's synced Exchange accounts were set up easily and automatically by just telling it to add the email address; it found the servers and automatically configured the accounts.
black06c230 said:
I need some help also. I had my exchange account on my phone until my comp did server upgrades. This knocked me off as they say this will only support Blackberry and iPhone, don't ask me why. So I was able to setup my exchange account on my Android Epic 4g after trying for a week, as I figured if an iPhone can access it my Android should also. But I have tried the same settings from my Android phone on my WP7 and no luck.
After reading this it looks like I need to follow the above mentioned steps to manually add a sec cert to get it working just right?
I really want my exchange account on my WP7, sucks trying to be on the phone and not be able to download attachments cause you are talking on the phone that gets the email.
Any help would be great!
Click to expand...
Click to collapse
Did they post instructions on what was needed to get an iphone on it? Should be similar with windows phone. For the cert, once you get it, email it to your hotmail and open it. THat will install it.
ROCOAFZ said:
in WP 7 though you don't need a slash. just the domain name when it asks for it.
For the cert... can you get to your mail server via web mail?
For ours in IE9, i just click the lock by the address bar and hit view certificate. Also if you know your Exchange admin, ask him to send it to you via the hotmail account. they you can just click on it and install it.
Click to expand...
Click to collapse
once i click the lock and see the cert. how do i get it to send it in an email?
---------- Post added at 11:22 PM ---------- Previous post was at 11:16 PM ----------
ROCOAFZ said:
Did they post instructions on what was needed to get an iphone on it? Should be similar with windows phone. For the cert, once you get it, email it to your hotmail and open it. THat will install it.
Click to expand...
Click to collapse
other co-workers have their iphone's working just fine. I will get a hold of one and see if any settings in there make it work.
but again i got it setup on my android phone without much issue and those same settings won't work on my WP7. it errors about the cert.
as stated I can click the lock and view the cert from web access but how do I email it to myself? i don't see a export option.
lastly, they block any IP but intranet IPs to access the mail.companydomain.com so the cert from there may not even help?!?!?
to access mail from home/laptop i have outlook setup so no need to access via the web.
any help you can give to get this working would be great!! and yes IT won't give my squat.
Have you tried manual setup. That's what mine requires. I put in my email address and password but it never gets it. I then click on manual and add
Login name: whatdoyaknow
Domain: ad.xxx.com (actually mine is more complex than that, but start with ad.)
Server: exchange.xxx.com (again more complex)
I need certificates for most things, but this seems to work ok.
Actually I still have problems getting WM6.5 to connect, but WP7 goes ok with the above.
Hello,
I recently got a Lumia 800 - had i iPhone 3GS before.
And there you can sync your calender with ActiveSync.
But for some reason it doesnt work on Windows Phone 7.5
Any of you got it working or have some idea how to get it working?
Everytime i try - it just keeps asking for user and password, like it doesnt send it correctly to the server. Even got my username changed to [email protected] cuz I had an idea that it used <username>@<domain> you type in the account info. But didnt work either.
What server are you trying to connect to? I've used ActiveSync with several versions of Exchange, plus Google's implementation, and they've all worked just fine (including calendar sync). The most trouble I had was my office's Exchange server, which required that I provide a certificate on the phone... but the error message told me that, so it wasn't hard.
Note that username, domain, and server are all different fields and my have nothing to do with each other at all. Use the same settings you used on your iPhone and it should work, though.
GoodDayToDie said:
What server are you trying to connect to? I've used ActiveSync with several versions of Exchange, plus Google's implementation, and they've all worked just fine (including calendar sync). The most trouble I had was my office's Exchange server, which required that I provide a certificate on the phone... but the error message told me that, so it wasn't hard.
Note that username, domain, and server are all different fields and my have nothing to do with each other at all. Use the same settings you used on your iPhone and it should work, though.
Click to expand...
Click to collapse
Its a FirstClass mail server - that has a ActiveSync feature. I dont know much about the server part. Mostly schools and similar that use it as mailserver
There is no SSL support - so a certificate error it can't be?
I've been using ActiveSync for years with Google on iOS/Android. But I guess its the service that provides ActiveSync on our server that is the problem.