Related
I have a strange problem with a HTC Touch PRO. Here is my problem:
- I insert the USB cable and the phone asks if I want to use mass storage or activesync
-the phone shows a connection on the screen
-The PC is not sensing anything, the activesync is not connected.
I think this problem appeared after I used a wrong usb cable...
Anyone knows anything what to try? or this is a hardware problem?
Did you select ACTIVESYNC?
There are 2 modes this phone can do..
1) Standard ActiveSYNC or
2) AS a MASS STORAGE DEVICE -like a flash drive...
You have to select ActiveSYNC to actually SYNC software/calendar, else it will show up as just another drive to drag/drop files..
Yes i did it in every way and the computer is not sensing the connection with the phone.
Anyone know what kinf of hardware is responsible for the connection with the pc?
laseru said:
Yes i did it in every way and the computer is not sensing the connection with the phone.
Anyone know what kinf of hardware is responsible for the connection with the pc?
Click to expand...
Click to collapse
The problem is likely with your operating system on your pc.
You can try things like, un-installing the HTC usb driver in device manager.
Check your firewall.
- allow activesync for trusted
- I know for ZoneAlarm you have to go to the adapters section and set the ipaddress (a new one is created when your phone is hooked up via USB) to be trusted.
If that doesn't fix issue perhaps its a corrupt install of ActiveSync. Try uninstalling and reinstalling.
laseru said:
Yes i did it in every way and the computer is not sensing the connection with the phone.
Anyone know what kinf of hardware is responsible for the connection with the pc?
Click to expand...
Click to collapse
I've had this happen to me. I've got so many USB to mini-USB cables and they are not all alike.
Sometimes, it would work and sometimes activesync would not recognize it.
CHANGE YOUR CABLE to another. Hopefully, you've labeled the original cable that came with the phone..
(also, look at the mini cable where it plugs into your phone. Make sure there are no loose pins and/or verify that the 'plug' is level.
Try a different USB port
Try unchecking "use advanced network configuration" in Async settings on the phone. Some computers (for various reasons) have a hard time communicating with the phone when it's configured as a network device - unchecking this will often allow Async to find and connect to the phone, at the expense of some other functionality.
coincendentally i am having the same exact issue, it started last night.
i have tried 3 different cords, on all 3 usb ports on my computer. same thing the phone asks what kind of connection i want whether i select disk drive ofr active sync noting happens. whats weird is that the phone is charging when its connected however the computer is not seeing it at all.
i have tried all the recommendations in this thread but nothing is working. anymore help would be greatly apprciated!
Me too I have tryed everything but none is working.
I think that this a hardware problem, and the problem started to happen after i used a non HTC cable, bad quality. I think some kind of controller is dead. So i started to live with that
When I connteced to the PC via USB, my TP also asked me how to connect (AS or as disc). But suddenly it doesn't ask anymore. I had to deactivate "advanced network configuration" to conntect to AS.
The checkbox "ask each time USB connects" is activated.
What can I do that the phone asks again when I connect it?
Thx.
I have the same thing going on... suddenly a few days ago my fuze only charges when I plug it in the desktop with a usb cable... I re-flashed and it worked about halfway through a sync and then started again... I've tried different cables... uninstalled all of the usb drivers, and reinstalled then updated them... Disconnected the power supply... tried every setting on my phone, and in windows.... I've even uninstalled the last batch of windows updates that came out last week... nothing seems to work...
really simple solution.
decheck advanced network config. plug in cable wait till you see usb connected. a small box. after that choose for example activesync
internet share
This happened to me last night and I figured out that after you toggle your internet sharing you can sync up again. Idk why it works out like that but it worked for me.
This sound reasonable, because the last thing I did before was selecting the "internet sharing" option in the menu when you connect to USB.
But what do you mean with "toggle your internet sharing"? Can you please describe it.
Thx.
try this
okay - first see if you're getting an active connection with your pc , not from the network connections window, but by running mymobiler. I was getting a connection through mymobiler, but active sync wasn't recognizing the device. If mymobiler works, Call your phone. it will drop your connection with mymobiler when you answer the call. then hang up the phone call. (all the while leaving your cable plugged into your phone. When the call has been disconnected your activesync will recognize the connection and sync up again. I don't know why this works, but I've been able to duplicate the results several times.
Same htc ****+ wm. Bought an iphone 3g. Everything must be tuned in windows mobile! It doesn't work how it should!
None of this seems to be working... I've even flashed new roms and it stops working halfway through the sync... it doesn't even appear as though windows recognizes the device... it makes no noise or pop-up when I connect it...
Still charges though... Don't know what is going on...
Reinstall Mobile Device Manager!
modulusman said:
None of this seems to be working... I've even flashed new roms and it stops working halfway through the sync... it doesn't even appear as though windows recognizes the device... it makes no noise or pop-up when I connect it...
Still charges though... Don't know what is going on...
Click to expand...
Click to collapse
I've experienced this issue multiple times, as I use my TP to sync with many stations. The solution is way more simple than you think and it has nothing to do with cables!.
You probably use Win Vista so all you need is to uninstall "Windows Mobile Device Center", restart the PC and install a fresh copy from MS site.
http://www.microsoft.com/downloads/details.aspx?FamilyID=83D513EA-9DF9-4920-AF33-3A0E2E4E7BEB&displaylang=en
If you're on XP, do the same with the Active sync solution for XP.
Good luck!
yeah this happens to me every now and then. the advanced network configuration option really helps, but sometimes i just need to plugin/unplug the usb cable from teh phone/cable or cable/computer a couple more timesbefore it picks it up...
goodluck!
Hi:
I have a Fuze I have been using for several months. At some point it stopped connecting via USB to Active Sync. I was still able to sync via bluetooth.
Since the official ATT ROM is about to be released I decided to troubleshoot the USB/ActiveSync problem.
Well, I checked all connections, deleted and reinstalled partnership, tried different cables, different USB ports, uninstalled and reinstalled ActiveSync, unchecked the advanced network functionality box, turned Firewall on and off. Other usb devices are working fine, and I am able to connect the phone as storage/file transfer, just not ActiveSync.
I have searched and searched, and tried everything I can find, but now after so much messing with it, I am unable to connect to ActiveSync at all. When I try to pair it via bluetooth to my phone ActiveSync doesn't even show up as a service anymore.
When I connect via usb, I get the same error unable to establish a connection, and it suggests I check my Firewall.
I have added ActiveSync to my Firewall etc..., as well as completely disabling my Firewall. Still nothing. I have tried all the steps suggested by ZoneAlarm.
I am using Windows XP, ZoneAlarm Security Suite 8.0.298.035.
ANY ideas would really, really be appreciated.
Thanks!
Activesync is one of M$'s WORST inventions! Before WM6, The only way to connect your computer was via activesync (there was no "drive" option that i knew of)
I HATE activsync, never have gotten it to work. Thank GOD Google sync is around, sync up my contacts and calendar over the air.
Honestly, I'd say avoid activsync at all costs. But one other option MAY be to create a new user account on your computer and try activsync with that user.
I could also say ditch windows for ubuntu, but i have yet to find any easy way to sync my Fuze with ubuntu
Hi Cass:
Thanks for the reply. Well creating a new user did enable me to once again sync via bluetooth, but still no luck with the usb connection
Is it possible to install a ROM update via bluetooth?
Thanks!
i am not expert and I have not had that problem wth my fuze, but have you tried doing a hard reset?
cincy1020 said:
Hi:
I have a Fuze I have been using for several months. At some point it stopped connecting via USB to Active Sync. I was still able to sync via bluetooth.
Since the official ATT ROM is about to be released I decided to troubleshoot the USB/ActiveSync problem.
Well, I checked all connections, deleted and reinstalled partnership, tried different cables, different USB ports, uninstalled and reinstalled ActiveSync, unchecked the advanced network functionality box, turned Firewall on and off. Other usb devices are working fine, and I am able to connect the phone as storage/file transfer, just not ActiveSync.
I have searched and searched, and tried everything I can find, but now after so much messing with it, I am unable to connect to ActiveSync at all. When I try to pair it via bluetooth to my phone ActiveSync doesn't even show up as a service anymore.
When I connect via usb, I get the same error unable to establish a connection, and it suggests I check my Firewall.
I have added ActiveSync to my Firewall etc..., as well as completely disabling my Firewall. Still nothing. I have tried all the steps suggested by ZoneAlarm.
I am using Windows XP, ZoneAlarm Security Suite 8.0.298.035.
ANY ideas would really, really be appreciated.
Thanks!
Click to expand...
Click to collapse
uninstall activesync, reboot,make sure activesync files were deleted, reinstall activesync, turn the firewall off (for testing purposes), (turn off MS firewall service in services) and try to reconnect then.
Need a little more information in order to help you. Information that would help is:
- Version of Operating System Service Pack
- Version of Active Sync
- Anti-Virus software
In the interim; can I assume that these KB articles did not help?
http://support.microsoft.com/kb/915152/en-us
http://support.microsoft.com/kb/912240/en-us
I've run into similar issues with other USB devices; and the solution is usually one of two:
1) Too many USB device entries
When a device is not connected to the PC, it doesn't display in the Device Manager. To display those hidden devices, follow the steps in this KB article:
http://support.microsoft.com/kb/241257/en-us
Once the hidden devices are displayed (usually semi-transparent looking) you can right-click on each one and remove it. If you see any hidden devices with an Exclamation, you need to remove those as well.
For the moment, keep to USB related devices - in other words, don't go removal happy ... some hidden devices are meant to be there.
2) Driver Signing
It's also possible that you have a driver signing issue. You can temporarily disable driver signing by right-clicking on My Computer and selecting Properties ... the option is found on the Hardware tab.
Don't leave it permanently disabled; set it Warn, at the very least, to avoid malicious installation of Trojan or other similar programs.
HTH,
You don't need activesync to install a ROM from the computer. Hold the power, volume down button, and press the reset button with your stylus. This will take you into bootloader mode. Keep holding the buttons after pressing the reset button until the tricolor screen comes up. Then plug the phone into the computer. It should say "USB" at the bottom, which shows that it is connected to the computer. Then flash away.
You can try it out and let us know if it works. Just soft reset after you confirm it works.
You could also flash via SD card, but that's more work and requires unlocking phone.
Thank you all so much!
I have not been able to try any of your suggestions, because I had an unexpected work issue arise, but I will definitely try then within the next couple days, and report back here.
Thanks again!
I have problems syncing with WMDC and my Fuze. When it becomes persistent, I end the partnership, uninstall WMDC, and then reinstall it. It then works for a while.
studentjunk said:
You don't need activesync to install a ROM from the computer. Hold the power, volume down button, and press the reset button with your stylus. This will take you into bootloader mode. Keep holding the buttons after pressing the reset button until the tricolor screen comes up. Then plug the phone into the computer. It should say "USB" at the bottom, which shows that it is connected to the computer. Then flash away.
You can try it out and let us know if it works. Just soft reset after you confirm it works.
You could also flash via SD card, but that's more work and requires unlocking phone.
Click to expand...
Click to collapse
Junk:
You are my hero!! Your advice worked perfectly. I was able to update to the new ROM without using ActiveSync.
Thanks so much!!
And thanks to those of you who replied. I didn't try the other suggestions, since Junk's worked perfectly for me.
I haven't plugged my fuze into any PC's for a couple of months - last time I did it was with a Windows 7 machine and it worked fine....
Well - now I'm trying to get the thing to sync with an XP machine. When I plug it into the usb, I see the fuze is charging - but activesync never comes up and nothing on the pc indicates that is saw me do this.
I've tried with 3 different XP machines here today - and none of them realize I've plugged anything in when I connect my fuze?
Soo...must be something with my fuze? Anyone have any ideas?
Only thing I saw was in settings/connections/usb to pc
there is an option for "enable advanced network functionality" - which I have disabled.
FYI I'm running WM 6.5 on it....
All previous reports of this issue ended with bad USB port on Fuze but you may want to search and read a couple of the threads first.
Interesting.
I can't seem to find any of these treads - can you point me to any?
Seems rather odd that if the port was bad that the phone would still charge though....
Let me ask you this, you say that you changed your PC to USB settings to Enable Advanced network functionality, I thought this setting was in Active Sync. USB to PC setting should be to "enable faster data transmission". Have you played with both settings?
Here is one recent thread and I know I saw another that mentioned the device would charge but not sync.
Here are many more threads regarding AS issues.
Bruce Inman said:
Let me ask you this, you say that you changed your PC to USB settings to Enable Advanced network functionality, I thought this setting was in Active Sync. USB to PC setting should be to "enable faster data transmission". Have you played with both settings?
Click to expand...
Click to collapse
I'm using WM 6.5 - and there I see:
settings/connections/USBtoPC
..that brings up a window which has settings on the behavior of the device when you connect it to a pc via USB. The options are to a) ActiveSync or b) DiskDrive
If you select a) ActiveSync you can "enable advanced network functionality"
There is also an option at the bottom that will cause it to ask which connection type to use when you connect.
I've tried all possible combinations - my pc does nothing when I connect, but I *do* see the fuze charging...freakn strange!
Have you tried to connect through an emulator like MyMobiler?
Its most likely a driver issue on your phone.
Hate to say it but.....
If all else fails, Hard Reset, flash back to stock ROM (if you've flashed a cooked ROM) and this should restore the corrupt driver.
Bruce Inman said:
Have you tried to connect through an emulator like MyMobiler?
Its most likely a driver issue on your phone.
Hate to say it but.....
If all else fails, Hard Reset, flash back to stock ROM (if you've flashed a cooked ROM) and this should restore the corrupt driver.
Click to expand...
Click to collapse
MyMobiler uses activesync to connect so that won't really be of any help at this point...
I was considering doing a hard-reset - but MAN I have about 140 apps installed and configured so I really hate doing that. What would be nice is if I could just find the driver and try that.
So that I suppose is my next question - anyone got the driver? hahaha
I use Pocket Controller which can use an IP address instead, I assumed MyMoblier was similar.
Copy the enclosed .dll to your windows directory using something like total commander because it is a cooked in system file. It still may not allow it though.
You should also look into Sashimi restoral program, as it is not uncommon to have to hard reset occassionally.
Good luck!
Is a firewall blocking it?
Each time I want to sync my Fuze, I have to disable my firewall. For some reason, even when I open the correct ports, my Fuze will not sync to Windows Mobile Device Center on my Vista Ultimate (32-bit) laptop.
Once it connects, I can turn the firewall back on and everything works fine. New and changed items will continue to sync until the Fuze is disconnected from laptop.
You may have already checked this and/or things may be different with XP and AS, but since I didn't specifically see it in the post, I thought I would throw it out there.
Bad cable???
I decided to try a different mini-usb cable and it worked.
Here is what is strange though - the bad cable:
1. Still charges the phone when connected to a PC
2. Works fine with my external 500gig USB hard drive (which also is powered via the cable)
3. ...but no computers see the phone with this cable - or see it as a storage device.
Because of #1 and #2 above - I assumed the cable must be good. I had another cable so I figured I'd give it a shot - and sure enough with this cable it works with all the computers.
I guess there must be one bad pin or something with the cable - or something??? Guess it must use different ones than the external hard-drive apparently.
Oh well - at least it works and rather it be a $2 cable than my $200 phone...hahaha
Thanks everyone for the suggestions....
For what it's worth if anyone stumbles across this post in the future, I had a similar issue happen where it would bring up the usb menu on my fuze when you plug it in, but the computer wouldn't see it.
I had recently swapped the display/touchscreen, and it was one of the strips of metal ground/shielding tape inside the thing being mispositioned that did it.
Put it back together with everything in the right place and boom! works.
If you've taken the phone apart, those pieces of shielding tape are very important to get back exactly like they were, I've also seen lcd issues from it.
When I got my Captivate and first plugged it in to my laptop, I was surprised when I was greeted with four options on the screen, Kies, Music Device, Media Device, and USB Tethering. Of course, I tried out USB tethering and it worked nicely.
It looks like the latest OTA update just removed that functionality. The option isn't presented when I connect to my laptop. I wonder if they removed it all together or just hide the option.
Of course, there are several other tethering options available, so it's not a great loss, but I thought people might like to know about it. I'm just glad the update didn't brick my phone! Now if I could only fix the problem with the phone turning itself off randomly when it sleeps. This update doesn't seemed to have helped with that problem at all.
Captivate PC Internet (Tethering) Option Gone?
Wow, thanks for the heads up, I kind of figure that may happen they give a little and take a lot. Did you have the dreaded GPS issue and if you did was it fixed? Have you checked to see if the PC Internet option was removed from Settings>Applications>USB Settings?
Thanks Roger
Yes, the OTA took off the usb tethering option in USB settings. GPS does not seem to have been fixed on my end at all. Been about a minute, and navigation is still trying to get a lock.
Autarkhis said:
Yes, the OTA took off the usb tethering option in USB settings. GPS does not seem to have been fixed on my end at all. Been about a minute, and navigation is still trying to get a lock.
Click to expand...
Click to collapse
Thanks, I'll hold out for the Froyo update.
Roger
Why not use pre8?
From a phone on an app
What is pre8?
I just did the update and now I'm screwed. I'm at work with a bunch of homework to do and can't tether. How can I fix this before tomorrow night? I don't want to root my phone and can't use pdanet because my laptop doesn't have Bluetooth.
why not flash cognition ? That has mobileap in it...
Sent from my SAMSUNG-SGH-I897 using XDA App
Since I don't want to root my phone are my only options to either add Bluetooth to my laptop and pay for pdanet or add tethering to my plan?
jamespaulritter said:
Since I don't want to root my phone are my only options to either add Bluetooth to my laptop and pay for pdanet or add tethering to my plan?
Click to expand...
Click to collapse
Have you looked into the 1-click factory restore option?
i dont think that it requires root to work.
I just broke down and bought easy teather works great.
Sent from my SAMSUNG-SGH-I897 using XDA App
still having a little bit hassle on having a lock or fix location. always needs the help of network. GPS alone is kinda........urrrrggghhh!
If you are ok with a USB cable, I found a way to still use tethering over the USB cable after the OTA update. It is just not a straight forward as it was before. Here is how I got it to work on stock ROM, no root access.
Plug in USB cable and connect to PC. Select Mass Storage mode (when you have activated the Ask on connection in the USB Settings - Application menu under Settings). Fully connect you phone to the PC, by pulling down the Status bar and selecting the USB connect line and making the internal (and optional if you have installed external) Memory card visible on your PC. The on the PC disconnect the USB drives again (you have to disconnect first on the PC) and then end the USB Mass Storage mode by pulling again down the Status Bar on the phone and turn off the USB connection. Then when you unplug the USB cable and replug it and now select the Kies connection type, it will successfully connect to Samsung Kies. If you now have Samsung Kies on your PC installed (the UK version)you can select there the Tethering and start it and you can connect and your phone will do Tethering.
I tried it several times and every time it worked. This is not as elegant as it was before, but at least if you need an internet connection and your phone is the only way to get to it, you can still tether.
Hope this will help someone out there who needs a PC connection!
thgoepel said:
If you are ok with a USB cable, I found a way to still use tethering over the USB cable after the OTA update. It is just not a straight forward as it was before. Here is how I got it to work on stock ROM, no root access.
Plug in USB cable and connect to PC. Select Mass Storage mode (when you have activated the Ask on connection in the USB Settings - Application menu under Settings). Fully connect you phone to the PC, by pulling down the Status bar and selecting the USB connect line and making the internal (and optional if you have installed external) Memory card visible on your PC. The on the PC disconnect the USB drives again (you have to disconnect first on the PC) and then end the USB Mass Storage mode by pulling again down the Status Bar on the phone and turn off the USB connection. Then when you unplug the USB cable and replug it and now select the Kies connection type, it will successfully connect to Samsung Kies. If you now have Samsung Kies on your PC installed (the UK version)you can select there the Tethering and start it and you can connect and your phone will do Tethering.
I tried it several times and every time it worked. This is not as elegant as it was before, but at least if you need an internet connection and your phone is the only way to get to it, you can still tether.
Hope this will help someone out there who needs a PC connection!
Click to expand...
Click to collapse
For anybody who is wondering this worked fine for me as well. I selected UK for my location and language. I'll post back up letting you know whether or not it works selecting USA. Once configured and installed, it takes roughly 60 seconds to be up...
thats excellent. i do have Kies installed. I'll give it a shot tonight.
Wifi lost while charging from computer
Can any confirm since the update, wifi connections are now lost while charging from computer via the usb port. Edge or 3g is available if you turn off wifi before connecting. With wifi on, disconnect the usb from the computer and wifi access is again available on the phone.
Running Easytether now. Doesn't require root and seems to work fine. Available on the market, if you pull your sim card. $10 for the full licensed version.
Samsung Kies is free software specifically for the galaxy s series and allows you to tether.
The link is below. being a new member they wont let me post an actual link.
**in.samsungmobile.com/support/softwaremanuals/software.do?phone_model=GT-I9000&sw_type=SW**
Is there a way to re-enable the tethering option through the source code or rooting? Also if Froyo is OTA from AT&T, I would assume they would continue to keep this option hidden/removed. Am I right?
Zman28SS said:
Is there a way to re-enable the tethering option through the source code or rooting? Also if Froyo is OTA from AT&T, I would assume they would continue to keep this option hidden/removed. Am I right?
Click to expand...
Click to collapse
Yea, check the android development section. The Cognition ROM re-enables both USB and Wireless tether...
Tethering was not removed by the update. You don't need Kies installed, you don't need root, and you don't need any tricks. If you select the "Kies (firmware update)" mode, tethering works fine, assuming you've installed the USB drivers and created the necessary dial-up networking connection for the USB mode.
I'll try and make this short. Phone charges fine on comp. or charger. Phone works some what fine. Bluetooth seems to be getting quieter and quieter, but thats not the main issue. WMDC isnt working. I uninstalled it and restarted, I downloaded a newer version, I even tried about 5 cables and still the computer isnt even seeing any device what so ever. I was going to task 29 and reflash but now I'm affraid if the phones not even being recognized. Is there some setting or something that happened to of gotten changed that block my phone other than the obvious -virus protection.
Using windows 7. Any help would be appreciated. Thank you.
Try a different usb port. I have had issues where the port I normally use for charging/syncing refuses to recognize my phone. I just use a different port and everything works fine. Even the first port starts working again. Windows 7 does seem to reinstall drivers again when I use switch ports, so patience is required.
Tried many different ports. Can't do a hard reset because : 1- I have some info and text that needs to be sync'd and : 2 my end button doesn't work anymore. Actually it was sticking so I kinda disconnected it. I would try to do a reflash from a SD card but like I said, I have stuff that I need sync'd and I'm not really sure if the phone just isnt going bad or software. I guess either way it wouldn't matter. Would like to learn how to sync with wifi.
I believe there is a wifi-sync method/program, but am not aware of the specifics. You could save your information to your sd card and simply use a usb reader to transfer the information that way. Or you can use the blutooth explorer on the phone to transfer to another blutooth device. Or I believe Google has a sync service so you can sync you information to your computers anytime and anywhere.
You can remap the "end" function to another key.
Your phone's usb port could have a cracked connection as mine disconnects while synced if I move the phone too much.
WMDC does not recognize the Mobile Device "MSW Vista and Later OS"
Try this procedure(s);
Settings, All Settings, Connections, USB Connections, clear the "Fast File Transfer" check mark under the Active Sync option. Restart the device and before connecting to the PC Double check to see if the the fast file transfer is still clear. then go ahead and try to see if your PC sees your device. Good Luck.
"ALEXANDER OF PERSIA"