Hi
I have a complex situation, that probably has a very simple answer. I am probably being paranoid, but hopefully someone knowledgeable about ActiveSync will be able to quickly sort me out.
My laptop was recently repaired, (with a replacement motherboard fitted). When I got it back, Windows XP & Office XP of course both asked to be re-activated.
Windows succeeded, however Office asks me to insert the Office CD to be able to activate. When I do this the activation notification disappears, but Office is left in Reduced Functionality mode (eg I never get to the phone Microsoft to activate bit!)
Unfortunately, my phone is now 6 weeks out of date with Syncing (also due to the laptop being in repair!). I haven't run an ActiveSync since I got the laptop back as I have been worried about running an ActiveSync whilst Outlook is in reduced functionality mode. I was concerned it might lose data (as most Outlook features become read only!), so I have kept them out of sync (and getting more so daily) until I know the best way to proceed.
So, I need to either fix Office re-activating, (which doesn't seem possible) OR to find out how to get ActiveSync to work, with an Office re-install from scratch, without losing or duplicating any of my data. I just don't know enough about ActiveSync to know if it will just work without a problem, or if I need to do things in a certain order.
The current thinking is that I will have to manually remove Office XP (as the uninstall process also doesn't work!), before reinstalling it again, and re-activating the new copy.
So lots of possible paths to the solution, but I'm not sure which order to proceed in.
I ultimately want Office re-activated and fully working again and want the phone fully synced and no lost or duplicate data in either the phone or Outlook.
So some direct questions:
Can the phone Sync with Outlook in Reduced Functionality mode? (or might I lose data?). It seems that if they are synced before I uninstall Outlook, then everything becomes a lot simpler.
Failing that....
What will happen if I forceably remove Office by a manual uninstall. When I re-install Office and put in the my PST files, will ActiveSync cope OK, just pick up where it left off, and happily cope with the data currently being out of Sync? (might I get missing or duplicate data?)
What would be the suggested method to achieve my end result with minimum grief and hassle? And which order should I take these steps?
Thanks for reading this far.
Details:
Windows XP; Office XP Pro (the Product key is valid, I just can't get the software to get far enough to the actual activation screen);
Activesync 4.1; XDA Mini-S;
Mike
If you have a backup program for your phone just make a backup to your memory card. You will now always have a copy of where you are today. Set your active sync in your phone (activesync, menu, options, select your computer, settings) to 'keep the item on your device' and sync away. The worst that could happen is you may have to restore your phone to where it was today when you made the backup. Most likely all will go well and you'll sync up normally. My outlook information on my computer was accidentally erased and fully restored this way. Made my day!
I've always treated active-sync as my backup of the phone, and I am quickly realising why this a foolish approach to have taken!
Your advice seems to be spot on and is what I will do. However, as I don't currently have a backup program for my phone, which would you recommend? I guess it needs to be something that I can install without Active-Sync?
I suspect that a backup to the memory card is a better plan than running an activesync with a new computer (temporarily) as a means of backup - is that right?
Thanks for your help.
Mike
Try putting the office cd in while the PC is booting, so that when it asks, it's already there, which it may or may not detect?
Also, you could do set-up an account on http://live.mail2web.com to sync your contacts, calendar etc too, but you will lose any mail on there. Hopefully this isn't something you are desperate to keep though?
When I to do a "detect & repair" of Office, it actually says "source not available", but it doesn't give that info when I try to re-activate with the CD. However it doesn't give me an option to find the source. I've tried leaving the CD in when booting up, but sadly it made no difference. Certainly if I can just get Office to re-activate without any un-installing then there are no other problems, however that is looking increasingly unlikely. I do have one suggestion to follow there, which is to remove various registry entries before doing another "detect & repair", which might sort itself out.
Failing that I am on a backup PDA, then mannual removal route.
I will look into http://live.mail2web.com and see what it can offer me by way of a backup.
Thanks for your help.
Mike
Final update.
Thanks everyone for your help. I have finally got it all sorted. It turns
out I probably WAS being overly paranoid (but better that, than losing all my
data because I didn't think first!).
What I did:
1) I got a trial copy of SPB Backup for my Phone. (you get 5 runs of the
program before you have to buy - but I will be buying it anyway as I am very
impressed with it). The big advantage of this program is that it can be
installed directly on the storage card which some others can't. It could even
be downloaded as a CAB file (directly in Pocket Internet Explorer) and
executed on the device directly without needing an ActiveSync install. This
was the clincher for me, as I needed to take a backup before running
ActiveSync.
2) Took backups of the phone with SPB and of the PST files from Outlook.
3) Tried an ActiveSync with Outlook in reduced functionality mode. It worked
mostly fine. Came up with some "support code 1" errors for a handful of
contacts, but nothing major. So it appears that ActiveSync mostly works fine
with reduced functionality mode (hence I was probably being paranoid for not
trying this sooner!).
4) With the phone & Outlook now back up to date, there was less of an issue
as to what happened next. However I decided to see which bit of the various
instructions solved my problem. I did this by trying them bit by bit, and
testing with re-activation, re-install, detect & repair etc at every stage.
By process of elimination, I found out that removing the program files folder
made no difference, as did deleting the two Office reg key branches. The
crucial part was the Windows Installer Cleanup. So I restored all the reg and
program files back as they were before the tests, and ONLY ran the Windows
Installer Cleanup program.
5) I was then able to re-install Office over the top of itself, and I was
pleased to note that by keeping the files and reg keys all my settings were
retained.
6) Office happily Activated by the Internet. Hurray!
7) Connected to "Microsoft Update" to get SP3 and all subsequent updates &
patches for Office (re-installing over itself loses all the updates
previously installed)
8) Checked my email accounts, rules, etc and ActiveSync are still working
correctly. Which they are!
So, it seems that if I'd had the guts to go for it, I could have JUST done
the Windows Installer Cleanup trick keeping everything else intact ready to
sync. OR equally I could have just run ActiveSync to get the up to date and
them blown Office all away for a complete re-install. As it happens I am VERY
pleased with the route I took and the end outcome. It is far better than my
expectations of the hassles I would face. The hardest part was gathering all
the information to make me happy enough to proceed... oh and finding the
guts! The actual re-install was totally painless.
Anyway, I hope my findings of using JUST Windows Installer Cleanup, help
someone else who wants to try keeping their settings in the future.
I also hope my findings that ActiveSync mostly works in reduced
functionality mode, also helps others.
Anyway, so thank you to everyone who patiently shared their knowledge with
me. Without you all I would have gone into a flat-spin and struggled to get
my head round it all.
Thanks again
Related
This is for everyone out there who upped to WM6 on wizard models and found ActiveSync not recognising your fone over USB. Download ActiveSyncMode.cab (sometimes named ActiveSyncMode.sa.cab) and install it on your Fone. Run it - Start/Programs/ActiveSyncMode.exe -
http://www.utstar.com/pcd/downloads/ActiveSyncMode.sa.CAB
Select 'USB Serial Sync Mode'. Now try connecting your fone and it should work.
I tried almost 50 posts and advices over 3 days and this one worked like a charm. I know there must be other issues with other fones which have different solutions. Please feel free to add to this thread all/any verified solutions.
hi,
i have tried it, but it doesnt work. do you have made spacially things to get i work ?
Not really. Installed ActiveSyncMode. Ran it and selected USB mode instead of RNDIS mode. This fixed the problem for me with a WM6 upgraded 8125 and 2 other friends with Original ROM 8125 and Original ROM MDA.
i unchecked "Enable advanced network functionality" in USB to PC settings on my phone and got activesync to work for me when i was having trouble
us687008 said:
This is to everyone out there who upped to WM6 on wizard models and found ActiveSync not recognising your fone over USB. Download ActiveSyncMode.cab (sometimes named ActiveSyncMode.sa.cab) and install it on your Fone. Run it - Start/Programs/ActiveSyncMode.exe -
http://www.utstar.com/pcd/downloads/ActiveSyncMode.sa.CAB
Select 'USB Serial Sync Mode'. Now try connecting your fone and it should work.
I tried almost 50 posts and advices over 3 days and this one worked like a charm. I know there must be other issues with other fones which have different solutions. Please feel free to add to this thread all/any verified solutions.
Click to expand...
Click to collapse
Hi! I've got the same problem, and i was solutionated with reinstall the activesync. So go to microsoft site, and download the activesync 4.5 again. After that try to sync your pda, and maybe its solve.
THANKS VERY MUCH
YOU SOLVE GREAT PROBLEM
us687008 said:
This is for everyone out there who upped to WM6 on wizard models and found ActiveSync not recognising your fone over USB. Download ActiveSyncMode.cab (sometimes named ActiveSyncMode.sa.cab) and install it on your Fone. Run it - Start/Programs/ActiveSyncMode.exe -
http://www.utstar.com/pcd/downloads/ActiveSyncMode.sa.CAB
Select 'USB Serial Sync Mode'. Now try connecting your fone and it should work.
I tried almost 50 posts and advices over 3 days and this one worked like a charm. I know there must be other issues with other fones which have different solutions. Please feel free to add to this thread all/any verified solutions.
Click to expand...
Click to collapse
THANK YOU!!! What exactly does this cab do to fix the problem?
us687008 said:
This is for everyone out there who upped to WM6 on wizard models and found ActiveSync not recognising your fone over USB. Download ActiveSyncMode.cab (sometimes named ActiveSyncMode.sa.cab) and install it on your Fone. Run it - Start/Programs/ActiveSyncMode.exe -
http://www.utstar.com/pcd/downloads/ActiveSyncMode.sa.CAB
Select 'USB Serial Sync Mode'. Now try connecting your fone and it should work.
I tried almost 50 posts and advices over 3 days and this one worked like a charm. I know there must be other issues with other fones which have different solutions. Please feel free to add to this thread all/any verified solutions.
Click to expand...
Click to collapse
I had to reinstall WM6 and now ActiveSyncMode.sa.CAB no longer fixes my connectivity problem. I'm getting fed up with WM6.
I have tried everything else and will now try this. I did not realize that this was such a problem, until I started researching to solve my own problem. So good luck to me.
Fixed it with my own build. So far. I still have to try and sync with another computer. That is where the biggest problem has been for me, is syncing with two computers.
Under Vista 64, I normally have McAfee firewall at the highest setting and also have Windows Firewall on.
At first, after upgrading to WM6, I could not sync. I then found some registry fix procedures and tried them but it did not work. I then installed ActiveSyncMode.sa.cab and it allowed me to sync. Maybe that combined with the prior registry fix might have allowed me to sync.
However, after I uninstalled WM6 and reinstalled it, I could not sync anymore. I installed ActiveSyncMode.sa.cab again, but it did not work this time. I did not try the registry fix this time because I can't find the procedures, which I originally found online. I can't remember how to find them again.
I then turned off both Windows Firewall and McAfee firewall and I was able to sync again.
I then reinstalled Windows Mobile Device Center while having the firewalls off, hoping it would allow the installations to complete properly.
I then turned on Windows Firewall but it was still blocking the sync.
I restored Windows Firewall back to default and it made it worse. I then had to reinstall Windows Mobile Device Center and was able to sync again with Windows Firewall on. Often I would have to disconnect the cradle to establish reconnection.
Next, I needed to figure out how to turn on McAfee firewall and allow it to sync.
I then contacted McAfee and they told me to exclude Universal Plug and Play (UPNP) port 5000 and Windows File Sharing (NETBIOS) port 137-139. It didn't work exactly until I lowered the firewall one level. What all this networking stuff means, I don't know. I'll have to do more searches on them.
I now need to figure out how to put McAfee firewall back at maximum level while still allowing me to sync.
a_ok2me said:
Under Vista 64, I normally have McAfee firewall at the highest setting and also have Windows Firewall on.
At first, after upgrading to WM6, I could not sync. I then found some registry fix procedures and tried them but it did not work. I then installed ActiveSyncMode.sa.cab and it allowed me to sync. Maybe that combined with the prior registry fix might have allowed me to sync.
However, after I uninstalled WM6 and reinstalled it, I could not sync anymore. I installed ActiveSyncMode.sa.cab again, but it did not work this time. I did not try the registry fix this time because I can't find the procedures, which I originally found online. I can't remember how to find them again.
I then turned off both Windows Firewall and McAfee firewall and I was able to sync again.
I then reinstalled Windows Mobile Device Center while having the firewalls off, hoping it would allow the installations to complete properly.
I then turned on Windows Firewall but it was still blocking the sync.
I restored Windows Firewall back to default and it made it worse. I then had to reinstall Windows Mobile Device Center and was able to sync again with Windows Firewall on. Often I would have to disconnect the cradle to establish reconnection.
Next, I needed to figure out how to turn on McAfee firewall and allow it to sync.
I then contacted McAfee and they told me to exclude Universal Plug and Play (UPNP) port 5000 and Windows File Sharing (NETBIOS) port 137-139. It didn't work exactly until I lowered the firewall one level. What all this networking stuff means, I don't know. I'll have to do more searches on them.
I now need to figure out how to put McAfee firewall back at maximum level while still allowing me to sync.
Click to expand...
Click to collapse
After doing all the steps above, I found that all I needed to do was lower the McAfee firewall level one notch to be able to sync. However, I'm still going to figure out why I had previously been able to sync at the maximum security level. There must be some exclusion that got remove that I need to add again.
Activesync and HTC s620 issues.
This issues is driving me completely insane, So far this thread is about the only related info on the problem too. I find it hard to believe there aren’t more people out there with these issues, anyway here’s were I’m at:
Got a HTC s620 Smartphone from BT, Active sync simply didn’t work from day one and me being an IT support guy I haven’t been able to resist going back to the issue.
For over a week I have made pretty much no progress at all, I can’t find a activesyncmode.sa.cab file for my phone that works yet so got nowhere with that, the HTC website is about as useful as a chocolate fire guard.
The first leap of progress was spotting a trick on here of disabling the advanced network functionality on the phone its self.
It was baffling me at first why my computer was picking up the phone as if it was a network adapter. (And trust me I tried all sorts of in depth stuff down that avenue). It makes sense now though that the Smartphone can be setup to act as a network adapter/modem. Hence now I’ve disabled the advanced network functionality on my phone Active sync instantly make noises and hey presto ‘Connected’ and then a few moments later I’ve now got some other critical error
So my quest continues, but I will get to the bottom of this if it kills me!
So for the record, anyone with a HTC s620 Smartphone running Windows Mobile 6, before you do anything else do this:-
Start
Settings
6. Connections
7. More…
4. USB to PC
(Remove the bloody tick from box) Enable advanced network functionality
I will report back with my next hurdle…
OK, as much as I’d played around with my firewall it would turn out that this is the second culprit causing my problems. I tried installing Activesync on my Laptop and Desktop and had the same errors, however the only thing those to computer have in common is the Iolo System Shield installed. Last night to just ensure I wasn’t going mad, I tried it on my wife’s laptop and hey presto! It worked first time. So naturally, I’ve uninstalled the Iolo System Shield from my computer and bingo, worked straight away.
This is annoying however, because I did everything from the Microsoft Help setting up exceptions etc. in my firewall. But there you go.
In brief:
Check your device has the advanced network functionality disabled.
Uninstall your 3rd party firewall and test to pin point the cause, then you know what you’re dealing with.
Just a second thought of advice, one of the first things I tried was disabling the firewall, from my experience that wasn’t enough, it had to be uninstalled to get it to work. Before anyone else goes down the hair pulling road of trying anything and everything under the sun, uninstall your firewall/system guard software. At least if it works after that you know exactly what is causing the problem.
Then getting it to work with the firewall installed is something you can focus on possible in conjunction with the software vendor.
I fixed teh same problem by unchecking the advanced box but .....
after oving back to wm5, I cant connect as well. I look for the working solution from WM6, but I cant find the menue to disable the advance usb connection.
It looks like that is the problem to sync with vista 64
Hope somebody has a idea.
thx in advance
My USB connection to activesync stopped working. (although at my second pc it still works OK)
It works via InfraRed though!
I think this USB problem started when I was trying to connect via bluetooth.
Don't you just hate ActiveSync!?
Well, maybe the problem is with Windows XP... because it doesn't recognizes the PDA.
Anybodies help? Thanks in advance.
No file ActiveSyncMode.cab !
Help
No worries, new link:
http://www.pcdphones.com/downloads/ActiveSyncMode.sa.CAB
Also attached to be safe
would be a shame to let a useful thread go into some archive, so I'm resurrecting this oldie.
Also, I remedied this activesync issue with a more straigtforward fix. Fresh flash of 6.5. After deleting all the USB devices in the device mgr (didn't help), I saw there was a WM6.5 setting for default behavior on PC Connection (or something similar to that). Changed it from "setup" to "sync" & that silly white toggling screen went away and allowed a flash back to 6.1.
For no apparent reason, Activesync (4.5 5096) of Outlook on my TC (standard ROM see below) has stopped working. Outlook email/contacts/diary not getting synced.
After plugging USB in a message says 'Sync cannot be connected succesfully...try again... and run troubleshooting..'. But Activesync/Help/Troubleshooting/Reporting says there is nothing wrong! Indeed, I can still explore TC and card, sync other software (e.g. Media Player, TomTom Home, eWallet etc).
But I can't get in to the ActiveSync/Options menu to check out the relationship. Have soft reset TC, turned off PC firewalls etc, but nothing helps. Little puzzled because it all worked fine for the past 2 months and I wasn't even playing around when it decided not to work!
Any ideas please?
Thanks,
CI
Touch Cruise
ROM vers: 1.25.405.1 WWE
ROM date: 12/11/07
Radion vers: 1.58.21.23
Protocol vers: 25.65.30.04H
had the same problem some time ago. changed the cable and everything was fine.you could also try uninstalling and reinstalling activesync.
Jackster
Thanks. Cable was OK, but uninstall/reinstall of activesync worked. indeed speeded up activesync and fixed a lot of other minor secondary problems while it was at it would recommend it for all every now and then. strikes me that activesync is one of the those bolt-on bits of MS obeseware that needs regular maintenance?
USB Device not recognized
To mark the anniversary of me posting my original message, all of a suddden and for no apparent reason, Activesync has stopped working again. Bizarre
This time its a little different, I don't get anything except a pop message on PC saying 'USB device not recognized: One of the USB devices attached to this computer has malfunctioned, and Windows does not recognize it. For assistance click on this message'. Which of course I di and it didn't help!
So, I've tried
- un-installing/re-installing Activesync 4.5
- rebooting PC and TC umpteen times
- changed USB port/cable
- tick/untick Settings/Connections/USB-to-PC/Enable Advanced network functionality
- putting the kettle on
Nothing is working (Although the cup of tea was nice
Would really appreciate some help please
Thanks
CI
Help! Really desperate on this one. I have been trying to think why this should suddenly happen. Two things possible:
- During my last succesful sync I received and answered a call. Would this damage registers or something?
- I accidently pulled the mini-USB headphone cable a bit while listening toi music. But the sound is still perfectly OK, and I receive power charge via USB even though it won't connect/sync. And like I said, I've swapped cables/ports.
I've Googled this a lot and most people fix by fiddling with stuff I have already done and praying!
Please. Anyone got any ideas before I too start praying!
Thanks
1. No, it should not. Never heard it did.
2. AFAIK, not reason as long as it charges trough USB port.
Try to delete device from Active Sync while device is not connected. You might need to restart PC.
You'll have to set options again when device is recognised.
This is what I have to do often.
Also, check device name on device itself, it tends to change from time to time for no apparent reason (at least to me). If it changes, it causes following problems to me:
1. Active Sync troubles
2. BT connection to car audio stops working.
Hope some of this will help...
BTW... you have WM 6.0 on it? If so, don't upgrade to WM 6.1... IMHO, WM 6.0 is faster than 6.1 and has less problems with Active Sync...
Bodisson,
Thanks for suggestions. Alas, none work
It looks like I am going to have to hard reset and/or burn new ROM. For those of us who don't do this regularly, this can be a nerve racking experience. However, I was perhaps sweating too much about it for a couple of reasons:
- it seems very few people have anything good to say about WM6.1. Until now I have been pretty happy with WM6.0 and have had 14 months of virtually trouble-free use, so maybe I'll just stick with that. I'm not a power-user, so the vast array of cooked ROMs is rather bewildering. Unless one is rock solid and aimed at non-power end-users?
- I thought installing a new ROM without Activesync was impossible, but I see someone has worked a way to do it via the SDHC card. Well done XDA
So, unless anyone has some further ideas I will just hard reset to WM6.0 and hope for the best. I have this terrible feeling though that my mini-USB port is damaged and I'll get the same bubble of doom even after hard reset.
Thanks
Either do a hard reset back to factory (and hope you can re sync all your stuff with the PC),
OR
Re flash the rom to C Shekar's "b" rom. It really is very good, and transforms the phone. In fact, it is so good that I have finally stopped fiddling with my phone! (and I'm a born fiddler!)
It is very good, and works immediately, but you might need to spend time tweaking it - the must is to install the correct radio.
I've done quite a lot of rom upgrading, so am quite comfortable now with the process. If you want to do it and need a hand, let me know.
Have you tried to verify your firewall? Last time I had some Sync problems was just after updating my firewall that changed settings to default, blocking the Polaris-PC communication.
Have tried disabling all firewalls with no luck.
I've hit a brick wall on this one, but am fearful it will be hard to get device back to working order again if I do hard-reset and still can't sync
Suggestions very welcome
Thanks
New_Wizard said:
Have you tried to verify your firewall? Last time I had some Sync problems was just after updating my firewall that changed settings to default, blocking the Polaris-PC communication.
Click to expand...
Click to collapse
OK, I feel for you on this one!
If you don't want to flash to a new rom (or, re flash to your old one), there is a solution but it involves removing and renaming your Outlook.pst file ... the procedure (which is on this site somewhere) seemed fraught with danger, to me, so i preferred to re flash when i had a similar problem.
Before re flashing, if you decide to, you backup your data using PIMBackup - only your contacts and maybe phone call list, not anything specific to the phone's operating system or software.
Re flash, then restore the data.
Then, Active Sync will see the phone as a completely new system.
I have WM6 running on a HTC Trinity (the Orange SPV M700 variant) has been wonderful for over a month now, last night I reset it cause I hadn't in ages and it was getting all bunged up and slow, when it came back everything just stopped working.
Touchflo, HTCHome, all the stuff i had running on startup instantly blasted errors at me, and all the applications i have installed wont run, including .cab installers..
The error is:
"The File [File name] cannot be opened. Either it is not signed with a trusted certificate, or one of its components cannot be found. If the problem persists, try reinstalling or restoring the file."
I'm not one of these idiots who just panicks and complains about a problem, i've searched google a lot, found that its probably the 'security configuration' and found a program that should be able to change it, only, it can't connect to it properly through activesync, i assume because of the same thing. I would just wipe it clean, even re-flash the ROM if i had too, but I want to back everything up first with something like PPCPimBackup which has worked wonders in the past, only, I can't run the executable...
If it really comes down to it i will just manually backup my contacts list and suffer the other losses, but i'm sure there is some genious on these forums who has a magic sollution..
Always keep in mind, it's called a Pocket PC, because it's just like a PC. So from here on out, be sure to reset daily, it's quick and can help over a long run. As far as it not running now (don't know if you have fixed it yet) but try another reset, sometimes when there are too many startup apps, it can cause some chaos and certain apps won't run. Or try uninstalling the apps not working and reinstalling after a reset, after the uninstall.
Also, always a great idea to backup.
I would like to think i'm pretty good with computers, if this happened on my laptop or desktop I'd be able to find the registry values or find a program to change them for me to stop it blocking the apps from running.
Trouble is, I can't run the PPC version of RegEdit because it is blocking EVERY .exe, If it wasn't PPC i'd boot it up in safe mode, using all the default values, but there isn't on in WM6 by default (to my knowledge anyway)
I've reset many times and nothing changes, turned it off, even taken the battery out just in case it made a difference.
I think i'm going to have to do a hard reset and suffer the losses..
Sometimes a hard reset is the only solution.
Saw this in a signautre from NiteStalker, both hilarious and true, "If knowledge is counted in Hard Resets, I must be a genious!"
Does the HTC Raphael have any kind of Safe Mode that you can boot into which would disable any auto-run programs and allow you to use the device in a "plain vanilla" mode?
My specific problem is that I've managed to install a program which apparently sets itself up to auto-run at startup, and which has effectively bricked my phone. The device isn't completely unresponsive. Using keyboard shortcuts I can run certain programs such as Opera or the mail client. Unfortunately, I can't get into the Remove Programs settings applet.
I also can't get it to sync with my PC, which would be another way to remove a program. When I plug the USB cable in, I get the "Choose a connection type" dialog, but the PC doesn't recognize that the device is plugged in. So that's a dead end.
I've done multiple soft resets, to no good effect. The phone hangs at the same place each time, which is before the Today screen appears BTW. I'm viewing a hard reset as a last resort, since I really don't want to spend the rest of the day reinstalling and reconfiguring applications and system settings.
Any ideas would be appreciated. I've been searching the forums and wiki for about an hour, but haven't found anything relevant except for something for a different HTC device. I've spent several hours trying different things that I've thought of with varying results, but the basic problem remains. And finally, while I'm new to this forum, I'm definitely not a noob. I've been a serious PocketPC user back to the days of the Casio E-100, and a mobile device user starting with the original Newton.
Thanks in advance.
Scott Trotter
i know the older versions of spb mobile shell had a safe mode, i havent use spb since my nike tho so i dont know if its still included
obviously as you cant install programs in your current state i suggest u try a hard reset
it was wkTask or ILauncher that had it. Check it out
What did you install? And how does it run at startup? Is it just a link in the windows/startup folder, or a reg entry? If you can launch a file explorer, reg editor, or sk tools, you should be able to disable it.
I'm not 100% sure, but I believe that the culprit is SPB Wireless Monitor. I had a discount coupon for SPB software that expired last night at midnight, so I installed a couple of trial version programs to check them out. Everything worked fine until I tried Wireless Monitor, which apparently bricked the phone. I say "apparently" because its possible that the problem is caused by some type of interaction between Wireless Monitor and something else. In any event, I'm not able to run anything on the phone that will help me diagnose or fix the problem...whatever it is.
I'll probably wait until tomorrow to see if anyone comes up with a reset-saving solution, then throw in the towel and do a hard reset. Probably take the opportunity to try a different ROM while I'm at it.
SPB Pocket plus brings a safe mode to every windows mobile device; it deactivates all autostart proggies & has helped me a lot of times. i have one more cab to install safe mode, but i dont know where its from, and i remember that it does not work so good as SPB Pocket plus does ...
hope it helps
Boris
In my own situation, I ended up having to hard reset and start from scratch. Oh well, such is life.
To wrap up, based on the responses above or the lack thereof, it appears that the following is true:
1) There is no "safe mode" capability in the Raphael, neither as a hardware feature, nor as an operating system feature.
2) There are some third-party software alternatives which offer this capability, but you need to have the foresight to have them installed so that they are available in an emergency situation.
Thanks for everyone's help.
Very much bolting the stable door etc etc but
Get a decent backup client and schedule it to backup every day (week, hour, month - depending on how often you change the data on the phone).
If you envisage more than a few hard reboots in a year (changing / testing roms, trying software you might decide you hate, or just a geek etc etc) spend a little time creating a UC setup (there are a few different versions / ways now so i wont prejudice by linking to any one).
I know its not a fix, and requires a little preperation, but for a few $$ and a handful of hours, its can save a whole load of grief later on.
borisku said:
SPB Pocket plus brings a safe mode to every windows mobile device; it deactivates all autostart proggies & has helped me a lot of times. i have one more cab to install safe mode, but i dont know where its from, and i remember that it does not work so good as SPB Pocket plus does ...
hope it helps
Boris
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yeeah spb pocket plus not mobile shell thats what i ment lol
Beeble said:
Very much bolting the stable door etc etc but
Get a decent backup client and schedule it to backup every day (week, hour, month - depending on how often you change the data on the phone).
If you envisage more than a few hard reboots in a year (changing / testing roms, trying software you might decide you hate, or just a geek etc etc) spend a little time creating a UC setup (there are a few different versions / ways now so i wont prejudice by linking to any one).
I know its not a fix, and requires a little preperation, but for a few $$ and a handful of hours, its can save a whole load of grief later on.
Click to expand...
Click to collapse
I've given that lecture many, many times myself. Its embarrassing to be on the receiving end.
I'm surprised that the Safe Mode feature isn't in SPB Mobile Shell. After having it in Pocket Plus, and it being so useful, why take it out?
Hoping you can help. I've become 'the phone guy' at my office (i'm already one of the 'desktop guy's'), and as such i have to help with our various Touch's, Diamond's, Touch Pro's, Touch Pro 2's, HD2's and even the occasional Treo (plus E71's, E72's and most of the Blackberry range).
Most of it i've figured out, having been around Winmo since the QTEK 9100, but there's one issue that has escaped me. Outlook/email/activesync, whatever you refer to it as on the device.
All our smartphone users (except the BB's) connect via an exchange connection. But i've found that if you hose up the setup (mis-spelling the server name, user name, domain, etc) without realising it and then try and connect, obviously you don't connect but when you find the error and correct it, the device still won't connect until you do a hard reset and set it up again.
In addition, our AD policy requires a password change every 60 days. Too often, even when the user knows how to update the password in WinMo Outlook, it gets hosed up, and we have to hard reset (again). 60 days is plenty of time for some users to have installed plenty of extra apps, so its always enjoyable to explain that we have to hard reset the phone....
Yes, normally i'd expect to 'right click' "*Outlook E-mail" and select 'Delete', but that's always greyed out.
So, how can you delete the outlook account settings without having to hard reset the phone?
Thanks.
Never mind, i found the answer.
Open Activesync on your smartphone and click Menu - Options. Selct your account and click Menu again and select Delete.
lol yip that was gonna be my advise to you lol, well done!