Has anyone had any luck getting phones repaired by these?
They sent my I-Mate JAM back today, and both faults that they were meant to resolve under warranty are still present (in-call speaker, and LED not working). It even says on their form that they tested it and it passed quality control. :x :roll:
Should I be able to send it back to the company that originally supplied the phone, as my contract is with them (under UK law)? I bought the phone with a 12 month O2 contract from Phones2UDirect.
Anyway, I'll phone SBE tomorrow and see what they say about the lack of repair.
Related
I dropped my xda II last week and I couldn't switch it on. I took it to the O2 Hong Kong for repair. As the warranty had expired, I need to pay and that's alright. They said the mainboard is out of order and needed be changed and charged me $1250-HKD (about 160-USD)! Wow, that's expensive and so I took the unit back. I then, through a friend, got the unit to a local shop for repair. WTF! He said it was only the on/off switch damaged and that's why I couldn't turn it on. He repaired it within an hour and charged me $100-KHD (12.8-USD)!!!!
That's the way the official dealer operates. I am not angry with the high cost of repair. If it was really the mainboard damaged, I could bear with the cost because I damaged it. But they are outright liars and just want to make a fortune by telling lies to customers.
To be honest, xda II is a fine piece of kit and I owned a xda I as well. But I'm fed up with the dealership and the after-sales. (apart from this time, there've been so many bad things about O2 Hong Kong). I won't buy any products from O2 any more.
As unbelievable and downright illegal as that sounds, that problem is very common within the world of mobile phone repairs.
Best to always check like you did, first with the dealer and then a third party to see if there are any differences in what they say.
hey, can you tell me the name & location of the 3rd party repair shop u found. My XDA is fine for now, but would love to know who really knows how to handle them around here. You know - just in case.
Thnx
hi guys
have any of you suffered from a loose key board on the xda2s mine has got looser and looser and i have had it only 2 months. i am with 02 have any of you had any dealings with 02 and what have they said and done. i would prefer if they took mine back and exchanged for a xda2i without the keyboard.
regards kevin beecher
You could try returning it as "unfit for the purpose" it was made for, it seems to be a common problem so just ask for a replacement with a different model.
Kevin, i did the same they will change it without any problems as they know just how bad the XDA2s is
John
loose keyboard
hi guys
i have tried to get my xda2s changed by 02 but they are only willing to send it away for repair but i have only had it since december. they have offered me a loan phone ( a nokia ) but i dont want a nokia its doesent do any thing the xda does. if any of you have had any joy at getting it exchanged could you post a reply please.
regards kevin
I've only had mine since December as well and my keyboard is loose. Has anyone managed to get a replacement? If so, how did you go about it?
http://www.bbc.co.uk/watchdog/guides_to/consumerlaw/index2.shtml
I would reject it on the grounds "not fit for the purpose", please read link above.
My house mate had exactly the same thing, he contacted o2 who arranged for the phone to be returned for repair, be warned though, it was nearly 3 weeks before the replacement was actually sent out, and typical o2 customer services were very unhelpful until cancelling the contract was mentioned
Mine has also developed a loose keyboard.. I've had it since December, and also the paint has scratched off where the keyboard slides.. I'd love to hear if anyone gets any joy changing their XDA with O2
hi guys
02 say my phone is over the 14 day trial period and wont exchange it. they will repair it but i will take 2 weeks. also i am amazed that 02 havent orgainised a loan xda because these phones are a lot more then phones they are tools which we use daily. if any one has had a replacement who did you talk to as the customer service at 02 is crap. i have treatened to cancell my contract nut they say i cant and i will be charged my monthly rental.
regards kevin beecher
HI, I hope someone can help.
I have an out of warranty Blue Angel (O2 XDAIIS)
Has anyone got contact details of anywhere that could do a repair please?
I have found reference on here to Anovo Digicom, but can't find any contact details... Any others that may be able to do a repair?
cheers
i just got my imate jasjar back from a company called sbe http://www.sbe-ltd.co.uk/ who are the uk service center for imate. very nice people but slow service (2 weeks!)
er... and it would appear they havn't fixed the fault...
http://www.htceurope.com/
just got a mda compact repaired by them they do mda and orange M range of phones, so they should be able to do the o2 xda.
To SBE's credit i called them today about the phone they failed to repair. They were ver appologetic and are going to collect it tomrrow and repair again all at their expense.
tintoy said:
i just got my imate jasjar back from a company called sbe http://www.sbe-ltd.co.uk/ who are the uk service center for imate. very nice people but slow service (2 weeks!)
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Did they repair it in the end?
I sent my I-Mate JAM back last Monday as the speaker and LED had stopped working (you couldn't hear the other party unless you used speakerphone). I got it back today and both faults are still there. :roll:
I'll give them a ring tomorrow.
Ultimatly they turned out to be complety rubbish!
The first time they returned it (two weeks and 3 chase calls) it was still faulty (and very obviously so QC?). The second time they took five weeks, six phone calls, 2 of which were direct to their customer services manager, and the threat of a leter to trading standards before they eventually returned it, albeit this time repaired. (they actaully read my leter this time are replaced the pcb as I sugested)
Completly useless bunch of apatentic, diorganised liars in my experience. You'd have more luck trying to repair your phone using tarrot cards and acupuncture than trusting it to SBE...
imate service
It would seem after reading a LOT of different forums that IMATE is great at selling products and ABSOLUTE **** and fixing their own products under warranty if AT ALL. Im glad I have an o2 xda exec. I would rather deal with o2 if mine goes faulty.
BOTTOM LINE DONT BUY IMATE anything, expect no support, no help, and nothing but excuses. Im looking at the QTEC, or DOPOD, or well anything other then IMATE.
I have read over 12 different forums, and everyone is upset with imate support (if you can call it that)
A.
So no new answers to your question, i must admit i would like to find out as well as my warrnanty is due to run out and would like to know who does good service if i need repairs or should i just take out insurance instead
dmwg40 said:
So no new answers to your question, i must admit i would like to find out as well as my warrnanty is due to run out and would like to know who does good service if i need repairs or should i just take out insurance instead
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If you had insurance, would it be replaced or returned to somewhere like SBE for repair? :?
I don't know whether its my bad luck or whether this is the typical level of customer service people can expect from HTC but I wanted to share my experience so that people might be more careful when purchasing a device in the future.
On June 28th I purchased a sensation from Expansys. Within one week of purchase I realized that there was a problem with the speaker. I returned the unit to them and requested an exchange with a new device, as the unit was a few days old. In order to receive a replacement I needed to wait until the HTC service center examined the device. What I didn't know was that it would take about three weeks for this to happen. So on August 4 I got a replacement.
The second unit run well until the end of October, where a dead pixel appeared. I contacted HTC Cyprus, fearing that the problem might increase over time. They confirmed that it was indeed a problem covered by warranty, but they would need to ship my device to Greece and that it would take approximately 7 - 10 days to have it fixed. After almost a month of waiting and several calls/complains to HTC Cyprus I got my unit back on Friday 2nd December in the afternoon. What appeared strange was that not only did they change the LCD but also a large number of other components which also changed the units IMEI. When I went back home I fully charged the unit and attempted the OTA update. During the update the phone turned off and could not be turned on again! Total brick.
Early the next morning I took the unit back to HTC Cyprus and was told that they would get it sorted by Monday afternoon as it was merely a software issue. On Monday, their technician advised me that the motherboard needed to be replace and hence, the unit would need to be shipped back to Greece. I complained and asked for a replacement and even offered to pay a small amount to have it replaced but I was told that this was not possible and that the only solution was to ship it back to Greece for fixing.
Today, I tried contacting HTC Europe in a desperate attempt to get a replacement. After an hour over internet chat, the best response I got was:
"Jon: We are HTC UK, but do deal with other European countries. Currently it is not possible to replace the handset. If the device is still faulty when returned from repair, then we may be able to replace the device."
Apparently the fact that over a five month period the phone was in service centers for over 2 months was completely irrelevant!
I don't know whether this is the typical customer experience customer should expect when purchasing an HTC unit, but be warned. It can happen to you too, and apart from complaining on forums there is not much you can do!
Yea HTC is nothing like APPLE who in my opinion has the best customer service ever. My sensation had touch screen issues so instead of getting a replacement they fixed it at their repair center took 4 weeks, but I had to pay for it too cause somehow the void seal was broken!!!!! rage!!! If you took a broken iphone to apple store, they would be like :
apple technician: Yeah this phone is like i donno, I dont really know whats going on. Just have a NEW ONE!!!
this is extremely poor service imo. serious complaining required I feel
good luck OP
Sorry to hear about your bad experience. I had a great experience when my 2 month old g2 broke. I called they gave me an RMA number. I sent it out on a Monday got it back the next Monday.
timothy918 said:
Sorry to hear about your bad experience. I had a great experience when my 2 month old g2 broke. I called they gave me an RMA number. I sent it out on a Monday got it back the next Monday.
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Same experience I had with my G2.
Hey petros did u finaly end up with a working sensation? I wish i had read your post before bying my sensation xe. Do u or did u experience any problems with losing audio during calls?
Hello all,
Anyone know of any issues with HTC's supply chain for replacement LCD's?
My U11 is cracked after a drop on the road.
My insurance company (O2 Insure) cannot replace or repair my device, as there isn't stock.
HTC UK have advised they can take the phone in, advise me how much the repair will cost and return it.
Although judging by others on this forum and on Twitter, repairs are going slowly or not at all.
Is anyone in the same situation as me?
I have the same problem.
I dropped my phone and the backside broke.
First contacted Dynafix, a Dutch company that performs repairs for HTC. They couldn't say anything about the costs and did not want to say if they had parts.
Because I was afraid I would lose my phone for a long time, I didn't go on with this.
then I contacted HTC, but that didn't help much either. If you want to repair with them, they simply send the device to Dynafix.
Finally contacted Probello (another Dutch company that repairs phones), they told me what I already thought, there are no parts available, something HTC couldn't tell me.
I think it's very bad that there are no parts available and that HTC can't tell anything about when there will be.
josding85 said:
I have the same problem.
I dropped my phone and the backside broke.
First contacted Dynafix, a Dutch company that performs repairs for HTC. They couldn't say anything about the costs and did not want to say if they had parts.
Because I was afraid I would lose my phone for a long time, I didn't go on with this.
then I contacted HTC, but that didn't help much either. If you want to repair with them, they simply send the device to Dynafix.
Finally contacted Probello (another Dutch company that repairs phones), they told me what I already thought, there are no parts available, something HTC couldn't tell me.
I think it's very bad that there are no parts available and that HTC can't tell anything about when there will be.
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Quick update:
I had my U11 replaced on the 7th September by O2 Insurance. It took them 5 weeks to get stock in.
Seems to be a real parts shortage or HTC are holding parts for some unknown reason.
Good luck with repairing yours. I got lucky the insurance came through.
My HTC U11 also cracked!
My U11 is also cracked and it is out of guarantee because it is an user mistake. I have never seen such a sensitive phone. I am living in Turkey and replacement part cannot found. I do not know what to do, just I am frustrated.
patela20 said:
Quick update:
I had my U11 replaced on the 7th September by O2 Insurance. It took them 5 weeks to get stock in.
Seems to be a real parts shortage or HTC are holding parts for some unknown reason.
Good luck with repairing yours. I got lucky the insurance came through.
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FYI, all contract phones through o2 are fully insured for the length of their contract, within the contract itself. Should anything happen to your phone and it is still within its contract just call o2 support on 202 and speak to an advisor. The reason they cover the phone is to get their full money, they must ensure you have a working phone otherwise you may be able to pause or 'squeeze' out of your contract early and no carrier wants that.
Not only that, you're paying over a grand for that phone in the long run so it's only fair they insure it for a few pence too..