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Hello everybody,
I want to tell you what happened to my Touch Pro this evening:
On the display (also if the device is off) appeared a small rectangle in the center (about 2x3 cm) made from bubbles. Well, not bubbles, I’m quite sure that are liquid crystal. If I put pressure with the finger the “bubbles” move and follow the pressure also out form the edge of this small rectangle)
As I can reach a decent camera I’ll post some photos of this rectangle.
The strange thing is that the device didn’t fall in ground, didn’t have temperature range; nothing hit it and so on. It was in my pocket well safe!!
If display is on the problem is quite invisible, if display is "black" or off... ....Grrrr!!!
Now, my questions:
1) Warranty is also for display?
2) How warranty works in Italy? Where should I ship the item? Which times?
3) If I have ship the device, sould I load the original rom & radio? Where can I find the rom?
Certainly, first thing I’m going to do Monday morning Is to call Italy HTC’s support number…
Thanks a regards,
Andrea
The "oil spot" problem isn't a broken display. It's the touch sensitive layer, which has been subject to too much pressure (carrying it in your pants pocket, etc). This has been happening on a bunch of Touch Pros and Diamonds. You should still be able to use it just fine, but touch sensitivity may get worse over time.
HTC may or may not be willing to replace it for you (and if so, they may or may not charge some kind of fee). Although it's just a hardware change, you should probably recover stock SoftSPL for warranty.
I have the "oil patch" problem with my Touch Pro. Unfortunately when I first noticed, HTC would not fix it for me, so I still have the oil patch on my screen, although everything still works fine so far. If it gets worse, I plan on buying a replacement LCD/touchscreen and replacing it myself:
http://mobile.brando.com.hk/prod_detail.php?prod_id=03799
I've noticed this problem on quite a few of the original touch / elf / 6900 phones, including my old personal phone which I used in this condition for many many months without every having any actual issues. It is strange but like you said: pretty much not noticeable when on and probably just best left alone unless it really bothers you.
I have the same spot but it is not causing any problems that I noticed but there is many who have this spot in the diamond forum.
today i also noticed this on my touch pro..i sort of fell asleep on it and i think i might have messed it up
i can see that oil spot that you mention but only if i tilt the phone at a certain angle and only if the screen is off.When the display is on i can see everything properly
The problem:
Touch function is messed up badly..i tested in notes application and sometimes when i press at a point X the dot appears somewhere else on the screen...Internet browsing is a pain in the ass like this...
i also noticed one thing..i took the stylus out, put the phone next to my ear and i tapped at the area outside the oil mark. I get the normal soft sound and pressure feeling as it should be.. When i do the same at the oil spot its rather hard feeling and sound..
i will contact HTC on monday and see what they say about it..
otherwise i will get a replacement for 159euros (inc installation) from pdatech...
Happened to my Fuze...
Happened to me too 60 days into owning it. I carry all my phones in my pocket, but have never had this problem. I brought it into the at&t store that I got it at and they never saw it either (it is only a few months old for them and have not had any complanints yet). They were going to replace it for me but were sold out. They had me call the warranty department and they replaced it with a refurbished unit (although all of their refurbished units are brand new as of this point because the phone is so new for at&t).
If you got your phone through at&t call warranty support and they will swap it out if the unit is under warranty (which being 2 months old at this point it will be).
This happened to my Fuze as well. I tried to call AT&T support and visit a corp store but they ruled it as physical damage, thus voiding my warranty. Apparently the "crystals" under the display are cracked/damaged, causing the rectangle. Who knows.
has anyone successfully sent a touch pro raphael to HTC repair shop to be repaired under warranty with this issue?? its really bothering me that i can see it and i feel like it will affect my phone eventually...
Add me to the list too.. I am going to try to get mine replaced through Sprint if it gets bad. I hope they know this is an issue/defect and not something like water damage
ez345 said:
has anyone successfully sent a touch pro raphael to HTC repair shop to be repaired under warranty with this issue?? its really bothering me that i can see it and i feel like it will affect my phone eventually...
Click to expand...
Click to collapse
I believe this is a design/quality issue. I posted about this same problem here some weeks back. HTC will not repair under warranty, paid in total 77 pounds to get this fix from them. I believe they are aware this is a problem because in the warranty book, screens are not covered even when its not your fault. They call it Newton ring .
Funny thing that a lot of people started noticing this issue very recently: as if a cheap component came to the end of its life cycle.. propably in my head only..
Anyway: I noticed this on my TP a few days ago and I'm going to drop my phone to the local service. It's the second time in just over 4 months.. crappy build quality really
also: Diamond users have had the same issue: http://forum.xda-developers.com/showthread.php?t=439410
Local HTC service got back to me: they're insisting that it's a 'mechanical fault, not covered by the manufacturers warranty'. Then it gets better: the estimated repair cost is 275 euros (that's roughly 355 USD) for the replacement of the display and front cover.
Naturally I'm going to challenge this as the oily patch appeared over night when the phone was sitting on a table.
not that im questioning what happened but personally i find it difficult to imagine how it can get the oil spot just by sitting on the table :S
normally you would expect this after exserting enough force on the screen. Personally that was my case. I sort of fell asleep on the phone and might have hit it on the metal edges of the bed..anyway i got mine replaced from pdatech.nl for ~170euros including installation costs..
Well if I had to venture a guess, I'd say that the 2h navigation on the night before took its toll on the display and during the night it just spread out and became visible..
how dodgy. I have been getting this problem, but funnily enough I thought it was due to air pressure, because it happened to mine when i was on the plane.
anyway i was just coming home from someplace real hot (40C), and it kept giving me the screen alignment problem for a few weeks, kept thinking i was pressing the top right corner of the screen regardless where I pressed. However, found that putting slight pressure on the screen for a few hours (i.e. a weight) fixed the screen alignment problem temporarily (for a few hours).
Anyway, just came back on the plane from someplace real cold (-10C), now the problem has ceased.
???? air pressure? or temperature variation?
I don't have the screen oil spot problem you guys have however.
Here's to it lasting a little while longer...
I asked for a more detailed report of the fault and the service just said that 'It's a fault defined as OOW (Out Of Warranty) by the manufacturer' and that there's nothing they can do but charge me for the repair. Note: they're not even putting the blame on me saying 'abuse/misuse'!
Now I'm going to go to the seller (expansys) and hope that they have some interest in keeping customers happy (and maybe have more business with them in the future!) and make things right (=fix my phone or replace it).
Wow, and I thought I was the only one. I've noticed the same oily stain after falling asleep on the phone. I've had it for a month now, and I've gotten used to it. It does not seem to affect the sensitivity or the accuracy on the touch screen. At least not in my case.
Does anyone have any experience replacing the touch screen by themselves? Is it a complicated operation? I would greatly appreciate a 10-step-guide on how to replace the screen, if it's going to be an issue over time.
disassembly guide
check out the wiki of xda click on service manuals and look for raphael. its on page 19 of the PDF
I noticed this issue on my Touch Pro today morning! I used my phone last evening and everything was fine. Now the touch screen doesn`t work at all. Great.
Same issue
I have also been victim of the oily patch.
I have had the Sprint Touch Pro since November and it just happened within the past 2 weeks.
Maybe this is due to not putting the screen protector on the phone.
I'm going to try visiting the Sprint Repair Center to replace it and then put the InvisibleShield Screen Protector on it.
hi!
This is my first post here. I have the following problem: yesterday my phone was fine...today not. Yesterday I was using the touch screen as usual with no problem, today the battery was to low and I turned off the phone. When I get back home, I connected the phone to charge it, and PUF!! the touch screen was not working at all...sometimes I can tap some menu, sometimes not, but in general terms, I can only use my phone with the keyboard. I did a soft and hard reset and nothing happened, I don´t know what else to do. I see this is kind of common problem, but no one has a common solution. Any suggestions?
Thanks!
My phone has windows mobile 6.1 Professional. CE OS 5.2.19971 (Build 19971.1.2.6)
ROM version 1.95.502.5 WWE
Radio version 1.02.25.32
Protocol version 52.39c.25.22H
u were able to use the windows 6.1 explorer? like looking for files under files explorer with no problem?
my phone is just as new as yours, i feel so frustrated! I was able just to use the keyboard, no touch screen commands were functioning. As i said, I have seen too many people complaining about this (if I would have known that, I would´nt buy this piece of crap)
dcgamboa said:
my phone is just as new as yours, i feel so frustrated! I was able just to use the keyboard, no touch screen commands were functioning. As i said, I have seen too many people complaining about this (if I would have known that, I would´nt buy this piece of crap)
Click to expand...
Click to collapse
At any time did you apply too much pressure on the screen?
Is your d-pad still working?
What about other hardware buttons besides the keyboard?
As I said, one day was working perfectly, and next day a kept it turned off since the battery was gone, and I was not at home to recharge it. So basically one day was fine and 12 hours later was not. The rest of the buttons are fine.
I did a hard reset, and at some point of the process the device indicates that I need to align screen, so a small cross show up in the middle of the screen (yo oughta know how is this...) well: I tap the cross and nothing happens....I tapped again...and nothing happens...3 tries later, finally the cross moves and the process goes on, To complete the process it takes me about 15 minutes!!!!!! but still nothing works out, the align screen process starts over again, and thats it!
At least, before the hard reset I was able to start my phone....now is impossible
Dont know what to do...
dcgamboa said:
As I said, one day was working perfectly, and next day a kept it turned off since the battery was gone, and I was not at home to recharge it. So basically one day was fine and 12 hours later was not. The rest of the buttons are fine.
I did a hard reset, and at some point of the process the device indicates that I need to align screen, so a small cross show up in the middle of the screen (yo oughta know how is this...) well: I tap the cross and nothing happens....I tapped again...and nothing happens...3 tries later, finally the cross moves and the process goes on, To complete the process it takes me about 15 minutes!!!!!! but still nothing works out, the align screen process starts over again, and thats it!
At least, before the hard reset I was able to start my phone....now is impossible
Dont know what to do...
Click to expand...
Click to collapse
well then you have several options:
1) bring phone back to the entity you purchased it from considering you stated it was new it should be covered under warranty unless you purchased it from eBay w/o warranty
2) If you know it is the Touch Screen then I suggest using xda search function and searching "Think your digitizer is broken" and apply it the Fuze rather than the Tilt
3) attempt to replace the screen
4) sell it "as-is" for a loss
Problem solved!!!
Thanks guys for the suggestions. This seems to be a very common problem. But in my case the solution was simpler than I would ever though!! I read in other posts that this unresponsive touch screen problem is usually created by particles of dust, (sand! in my case), stuck in that tiny gap between the screen cover and the phone body, and the solution was to gently pass a piece of paper thin enough, (flexible plastic CD cover, in my case) well....Having tested all kinds of software """solutions""", and been prepared to pay for an expensive fix (I live in Costa Rica, this kind of phones are not common use, so fixes are expensive)...so I gave I try to this solution...and surprisingly IT WORKED...there were lots of dust, and even sand grains stuck in that gap, and like the phoenix...my phone got back to life!
Its amazing how delicate are these devices!! I think they are intended for enclosed-temp-controlled-ultraclean places only.
I hope this helps a lot of people having the same problem.
Thanks!
dcgamboa said:
Thanks guys for the suggestions. This seems to be a very common problem. But in my case the solution was simpler than I would ever though!! I read in other posts that this unresponsive touch screen problem is usually created by particles of dust, (sand! in my case), stuck in that tiny gap between the screen cover and the phone body, and the solution was to gently pass a piece of paper thin enough, (flexible plastic CD cover, in my case) well....Having tested all kinds of software """solutions""", and been prepared to pay for an expensive fix (I live in Costa Rica, this kind of phones are not common use, so fixes are expensive)...so I gave I try to this solution...and surprisingly IT WORKED...there were lots of dust, and even sand grains stuck in that gap, and like the phoenix...my phone got back to life!
Its amazing how delicate are these devices!! I think they are intended for enclosed-temp-controlled-ultraclean places only.
I hope this helps a lot of people having the same problem.
Thanks!
Click to expand...
Click to collapse
awesome!!!! good job.
More info needed on "HTC fuze touch screen not working"
Hey, Ive tried following the thread about the htc fuze touch screen not working... up until the part about sand in 'some space between something...'
can someone provde more context/ pics? of where the sand might be.. because it sucks trying to use the fuze without a touch screen.
thanks for the help.
and the HTC customer support immediate went to the "well just hard reset the phone"... how quickly they are willing to erase all that data and hours of work to reconfig the phone..
any help is appreciated...
They were talking about the tiny gap between there the top layer of the screen (the material you touch) comes into contact with the body I believe. What you can try doing is running a piece of paper or something thing enough to wedge out the dirt in that area.
another somewhat common problem is the newton ring. You'll see an oily residue in the center area of your screen (it looks like rainbows). What I believe happens with this is your screen gets stuck to the actually LCD display underneath and doesn't bounce back to go back to it's resting state. What some people have said is to get some sort of adhesive material and use that to pull the screen up gently, so it goes back to resting. People have used tape and the such. Just be careful you don't pull the screen off your device.
Cliq (original) running most recent stock update.
To start, it is not cracked, shattered, or fully unresponsive. Only the right 25% of the screen does not respond. (Making some letters useless, and unable to press "Clear" on status bar among the obvious feature losses.)
While I have not taken it apart to verify that the ribbon is fully seated, (possible cause, along with it is just broken) I figure if I am going to take 3 hours to disassemble, I might as well have a spare digitizer to put into it...
My question is this:
Is there a way to calibrate the screen's display (by app, or ROM) to shrink the screen to where I can actually get to all the keys? [Calibrate the screen edge, as with the old style monitors.]
[I will root/flash ROMs/kernels if there is a viable method. Good with computers, new to Android, but I'm game to risk my $30 to get a working backup!]
I figure take out 25% of the top and right side and then even when the phone shifts I can still touch everything... Would turn the phone into a viable replacement.
The replacement is $25, after 3 hours of dealing with T3+T5 screws... on a phone worth $50-75.
Thanks in advance, new poster for the most part, but I frequently use you all as my Android Rolodex.
---
JustUnicycle
[PS. should I feel like worst case this is a few command lines that skip a pixel every a few lines on both output and input. This may be more complicated than I think it is, as there are always bugs when you think of it like that, but feel like this is close to method the fix must use, but perhaps less precise.]
http://www.youtube.com/watch?v=52ai9q2d4A4
Granted this is sped up and all, but the process will not take 3 hours. I did this ony my hero cdma (essentially the same process) and it only took me ten minutes (i was being very slow and cautious). I'd say just go for it because it is worth it. My screen was not cracked, i only took it apart because i am painting it....not done yet but definitely getting there. I also noticed that after taking apart the phone and putting everything back the phone was actually more responsive. I guess over time of use, things start to move ever so slightly and this tends to make parts of the screen unresponsive. I'd try taking apart the phone then putting it back together and see if that helps (sorta like recalibrating it) and if not well then buy your screen and put it in. Hope this helps
v=XtuBdloT3ek
But yes... OK will I will look for my microscopic set and see if I can't knock it out before bed. (My deconstruction experience is usually limited to replacing springs in Nerf guns!)
[Edit:]
Meh, my dad's set has disappeared (but smallest was T4 anyways). Tried the melted BIC pen that worked for the tri-tip, but T3 has too much detail. I ordered the tips I need from China. I'll update with my results in a few weeks.
Please help me with this touch screen problem:
In my HTC sensation 4G touchscreen has been replaced (together with display) and as a result I've noticed that device no longer registers fast swipes. No lag or other problems, just when you move finger fast - touchscreen fails to register it. In multitouch tests circle disappears during fast movements and in games like fruit ninja there is no line after the finger. Guys who helped me tried several digitizers they had in stock and all of them had this same problem.
My original digitizer and these ones are probably different models because mine was T-mobile and these have HTC written in the middle.
So I wanted to ask did somebody stumble upon this issue and is there a solution?
Or is it possible that all new ones they've tried are bad?
tenow said:
Please help me with this touch screen problem:
In my HTC sensation 4G touchscreen has been replaced (together with display) and as a result I've noticed that device no longer registers fast swipes. No lag or other problems, just when you move finger fast - touchscreen fails to register it. In multitouch tests circle disappears during fast movements and in games like fruit ninja there is no line after the finger. Guys who helped me tried several digitizers they had in stock and all of them had this same problem.
My original digitizer and these ones are probably different models because mine was T-mobile and these have HTC written in the middle.
So I wanted to ask did somebody stumble upon this issue and is there a solution?
Or is it possible that all new ones they've tried are bad?
Click to expand...
Click to collapse
i have similar issue. my screen doesn't register any touch on the left half, unless i touch the right half a few times first...:/ my digitizer got changed as well. but after that all is fine...only after i turn off the screen, then on again.....it's a little annoying, but not making my device useless at least.
as for to what's the cause, possibly each phone needs a special digitzer...as for the solution, i tried many, nothing worked...
I read of someone with a similar problem, they took screen apart again and found the wire was slightly pinched, they said they carefully put wires back in place and paid extra Attention to the wires and problem was solved. Now, I personally have not tried it but I did read this fix. Maybe it might help, worth a try? Hope this helps!
Sent from my HTC Sensation 4G
I'm on the same boat. Dropped it and cracked the screen. So I bought a replacement screen and replaced it myself. Its the one with just the HTC in the middle. (I'm T-mobile) Well now, like yours, it sucks at registering touch accurately. I have to press solidly on the screen to swipe screens or to open apps. Texting sucks because i have to press on each letter good or else it picks the wrong letter. I've searched for a solution as many have had this issue but seems like they just returned it for a new one. I cant since i replaced the screen and voided my warranty. I have taken it apart twice and carefully reassembled it making sure everything is good and snug and in the right place.....Still no love....Sucks! If anyone can help, it would be much appreciated as i have hit a dead end with this issue. Thanks.
Fisherman619 said:
I'm on the same boat. Dropped it and cracked the screen. So I bought a replacement screen and replaced it myself. Its the one with just the HTC in the middle. (I'm T-mobile) Well now, like yours, it sucks at registering touch accurately. I have to press solidly on the screen to swipe screens or to open apps. Texting sucks because i have to press on each letter good or else it picks the wrong letter. I've searched for a solution as many have had this issue but seems like they just returned it for a new one. I cant since i replaced the screen and voided my warranty. I have taken it apart twice and carefully reassembled it making sure everything is good and snug and in the right place.....Still no love....Sucks! If anyone can help, it would be much appreciated as i have hit a dead end with this issue. Thanks.
Click to expand...
Click to collapse
this is quite different problem. Sensitivity of my display is OK unless you move fast. In your case it seems to be the problem of this exact screen. Try downloading SGS Touchscreen Booster from Play Store and play with settings.
Picked up this phone from CL. The person was claiming that part of the screen is not responding to touch.
I have seen it when I picked it up, but I thought that I will deal with it when I get home.
I was keep playing with the phone almost everything it's working on it except the volume buttons and that horizontal line where the #456 is on the dial pad.
I have removed the battery and noticed that the white sticker it was pink, water damage.
Now I don't know what could be the damage here? There is a shadow across the screen also, but it's not a crack.
I have seen this before on a digital camera, it was the aluminum sheet metal under the LCD, had a smudge across on that aluminum finish too.
Couldn't remove it though. Replaced the screen on the camera and it was as new.
Not sure what could be the problem with the phone?
Should I replace the digitizer, since the LCD shows everything correctly? It could be something shorted internally? I have the phone apart, but I don't see anything wrong. Cleaned all the contact with electronic cleaner, no change.
Any help would be appreciated.
Please post all questions in the Q & A section. Thanks! Thread moved.
Sent from my Galaxy Nexus using Tapatalk 2
I think I would replace the LCD and digitizer as a unit. The slightly higher cost would be easier to accept than having to do it more than once, which would probably end up costing more. Either way is a gamble, though, because that might not be the issue.
Volume buttons are notorious on this phone. I have not known or read about someone fixing them. You can get around the problem for the most part by using software to control the volume, using roms that will restart to recovery or boot loader, and the occasional use of ADB commands, but some bootloop situations require the hardware to work.
Good luck with your project and let us know how it works out.
Not just a pretty Pickle.
I'm thinking of buying the whole LCD as a unit, but that is why I'm asking that maybe somebody could tell me if it's the LCD or other hardware.
The volume button it's together with the upper camera board and I guess it has to be replaced together.