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Touchscreen periodically stops working!

My Treo 750 (WM5) from ATT touchscreen periodically stops working... I just got it a few months ago. After a soft/hard restart, the touchscreen will work for one click then stop working.
When the screen is dim, and I touch it; it lights up and becomes bright again. So it's responding to touch... just not when i select any buttons, etc.
I tried the align screen, but it can't get pass the first cross hair... so I have to do a soft restart.
All I've installed is Microsoft Live, Google Maps, Good Messaging, and the HSPDA hack.
It was working with all of those apps without any changes for about a month.
Any ideas why the touchscreen stops working?
I would like to upgrade to WM6... but I am afraid that if it's broken and I bring it back to ATT they'll say it was because of the unoffical WM6. Is there a way to backup my WM5 and upgrade to WM6?

I have the same problem with my Treo 750 "German Version". The Hotline from Palm was very competent and I send the Treo to repair. After the repair it works fine. I think the best way is send it to reparation
Good Luck
Oliver

I have had exactly the same issues on two units, the first one was replaced in the first month return to base policy.
The second one was replaced after some discussions with Palm technical support, they asked me to Hard reset etc. with no resolution to the problem, so they instantly offered a replacement.
The replacement from Palm has been fantastic, it was 1.16-RWE, and is now 2.23-RWE., so I ended up with a non-branded phone as well.

And same here too. At 3 weeks, my new Treo, started to not respond intermittently. A few days later, the touchscreen failed completely and I ended up with keyboard input/navigation only. Service provider sent me a new unit (as failure was within their 30 replacement period). Now I'm on day 15 of my second 30-days and hoping this one will be OK.

I had the same issue few months back when I first got mine. Did some search and saw several others have the same problem. Exchanged it for another one and has been working fine.
I believe it was some type of hardware issue. If you let your Treo sit powered off, it will come back for a life, but only long enough for it to "warm up."

hi can you guys tell me how to contact AT & T for replacement? what's the number to call and how would i know if it's till under warranty? please let me know how.. i have a cingular unit, unlocked. I'm in the Philippines right now. please help me, I am very frustrated right now since i cant get my touch screen to work.

whoopsie said:
hi can you guys tell me how to contact AT & T for replacement? what's the number to call and how would i know if it's till under warranty? please let me know how.. i have a cingular unit, unlocked. I'm in the Philippines right now. please help me, I am very frustrated right now since i cant get my touch screen to work.
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answer anybody?

I just sent an email to palm, in Australia, they replaced the unit.
Just go to your counties palm web site and look under support.
Replacement is the only fix I think. Mine has been working great since it was replaced.

HTA America cannot fix Touch Cruise

I have just shipped my Touch Cruise back to HTC America RMA for the 4th time! (at my expense!) It all started about a week before Thanksgiving. I could not get the microSD memory card to stay in. The said the "catch" was probably broken, to send it in. It took them a month to "find the part" and return it. I got it back (FedEx Ground) and they had replaced the main board to fix the catch that holds the memory in. The memory now stays in. I can read my eBooks off it. However, the RSS Hub software that comes with the Touch Cruise cannot "find the path" to the microSD memory card. (Options/storage/Move everything off Touch Cruise to Memory Card?) Also, most of the people I talk to on the Touch Cruise now say I sound "garbled". So, I call up a second time for an RMA. They say they will e-mail me a UPS Returns Delivery Label for UPS Ground. After waiting 5 days and several phone calls, still no UPS Returns Delivery Label, I send it back UP Priority Mail. 5 hours after they received my phone a second time, I received the UPS Returns Delivery Label.
They re-flashed the Firmware, made 3 calls , and said "it sounded ok to them". Never checked the RSS Hub software because 1) Does not come with the phone and therefore not their problem. 2) They do not have a microSD memory to test it with. Think about # 1 & 2. I got my phone back, checked it, and called back to HTC America RMA and got the abouve excuse. Sent it back a third time. They gave it a hard re-boot, made their 3 calls and returned it. I called back this time and asked for a supervisor. No luck although they made a note for the supervisor of the "RMA Phone Answering People" to call. Never did. No way to talk to the actual tech's supervisor. I got my 4th RMA # and after waiting for a day and half for the UPS Returns Delivery Label to come, shipped it back US Priority Mail. Any Ideas?

Too Late, The PrePaid RMA Label Comes
6 Days after requesting it, I finally received the PrePaid RMA Label. Unfortunately HTC has already had my Touch Cruise Back (for the 4th Time) for 2 Days and 4+ Hours before they bothered to send the PrePaid Return Label. After waiting a Day and a half, I shipped it back again for the 4th Time, at my expense. When I called yesterday, they did not know they had even gotten it yet and it had been there for more then a Day.

4th Time and they Got it Right (Finally)
I got my Touch Cruise back from HTC America Repair for the 4th time Friday and they finally got it Right. They replaced the mainboard that they had put in to fix "memory chip catch" with a working mainboard. I do not see where they have any type of complete testing or they would have caught the new problems before returning the unit the second time. So far, after 30 hrs of use, it works like new. I only hope they will upgrade things so it will not take 4 returns and 3 months to get it right. I also resent the fact that I had to pay for shipping back to them all 4 times.

Good luck with that... There's a policy (with O2 in the UK) that if the device shows the same problem within 2 weeks after the initial repair the device is replaced.
Reading all the deals that you boys get over the pond sounds like a hard pill to swallow.

They fixed my phone too, but I went through HELL to make it happen. Their customer service SUCKS, as it is almost non-existent.

I do not think HTC Corp trains HTC Am. on TouchCruise
When I spoke to almost anybody at HTC America about my phone they had never seen one in person. The said that NO HTC phones came with RSS Hub. And being that was not supplied from HTC. They were not responsible if it did not work. Even after they re-flashed my phone (one of the few things they did every time) They never noticed that RSS Hub kept coming back. Lucky for me that this second master board they put in fixed everything.

[RANT] What's wrong with HTC's repair service center?

I had to send a broken Nexus One for repair, and they received my phone on June 22nd
On 23rd I received the quote for the cost of repair, and I paid it right away
But since then I have not received anything or any update from them. I have been calling customer service at least once a day to track the status, but all they can say is they are working on it
I mean come on, it's almost 2 weeks now and I don't even get updated once?
One representative told me the average turnaround time for repair is 5-7 business days, I call that BS
Anyone else experienced the same thing recently? Or is it always like that?

ctbear said:
I had to send a broken Nexus One for repair, and they received my phone on June 22nd
On 23rd I received the quote for the cost of repair, and I paid it right away
But since then I have not received anything or any update from them. I have been calling customer service at least once a day to track the status, but all they can say is they are working on it
I mean come on, it's almost 2 weeks now and I don't even get updated once?
One representative told me the average turnaround time for repair is 5-7 business days, I call that BS
Anyone else experienced the same thing recently? Or is it always like that?
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I sent a Blue Angel to them a couple of years ago and had it back in 4 days i guess it boils down to whats wrong and how much work they have and same as you i was not kept informed so thats still the same

lufc said:
I sent a Blue Angel to them a couple of years ago and had it back in 4 days i guess it boils down to whats wrong and how much work they have and same as you i was not kept informed so thats still the same
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They told me that they need to replace the motherboard and that's it...I'm starting to wonder if anything happened to their system because they said they have been receiving lots of similar calls

I've had nothing but problems with HTC's repair center, I sent in my Kaiser due to several issues. They suggested I send it to them in the original box and needed to give them a credit card so they could charge a fee to diagnose the problem.
Weeks went by and they could not provide a status then one day I get a package delivered with the phone missing the original box and the phone wasn't even packaged for shipping, it was rattling around without even bubble wrap on it.
There wasn't a single note stating what work the performed or if they even charged me. I called and they couldn't tell me anything more than the phone was working within normal guidelines. The D pad was almost falling out the hinges wouldn't keep the phone closed and that was normal.

It's now the 3rd week and I still haven't received my phone
They escalated my case twice but the only thing they can tell me is that the phone is under testing...for the past 2 weeks
What the heck do they need to test for 2 weeks?
I'm going to ask for compensation if it doesn't arrive within this week.

I just got the new desire. The problem i got with the phone is that it discharges electricity and i keep getting zapped by it. So i called up the hotline and was told that i could get a 1 to 1 exchange because it was within 14 days of purchase. So i like a stupid fool brought the phone to the service centre expecting to get it replaced. But that was not the case upon arrival, i was told that it was up to them to decide if they would exchange it. So i had to go back and come again 4 days later as i did not have a spare phone with me. After sending the phone in and waiting for 6 days to get it backthe phone was still giving me problems. So i called up the hotline to find out what was done to the phone. But halfway through the call i had to hang up as i could not stand speaking to that person who could barely speak propper english. I next sent an email to htc. Their reply was that to fix the phone zapping me with electricity was to reflash th ROM. Why the heck would you reflash the ROM for a hardware problem? Now 1 week after getting my phone back i am still trading emails with htc and they can only reply 1 email a day! This is taking forever.
HTC really needs to improve its service centre, helpdesk and email support. This is the last time i am ever getting a htc phone. If you want to see the email conversation between me and htc let me know and i will copy and paste it here.

I don't have a lot of problem with the customer service quality, but I do have lots of problems with the way they communicate between departments
It is now the 20th day since I initiated the repair, and I still don't see the day I would actually get my phone back
I have called the customer service everyday, sometimes multiple times a day, but they have absolutely no way of getting a hold of my phone
Everytime I called, the status of my repair is always "the phone is under final testing". Final test my ass! What the hell are they testing? Some kind of stress test that takes 3 weeks?
They tried to escalate my case but that didn't do sh!t. I tried to contact the repair team directly but guess what they told me, they don't have a phone number!
So what they only do is send email to the repair center about the situation, and I highly doubt they actually check the email at all
I don't know how much I need to wait any longer. What other organization can I contact to help my situation?

Since u got you the google nexus one, have you tried contacting google? Its a long shot but it might work.
I guess you are from the US than if you are not getting **** customer service. I am from asia where english is not the first language of many countries. In singapore where i come from, htc hotline is outsourced to either china or taiwan. You get people who can hardly speak english even if their life depended on it. Mention a few key word and they would reply you like they are reading off a script. Its damn sad that the call centre sucks like this. I never had to deal with the call centre or service center when i was using the touch pro2. Now after this i think i am going to give up on htc and switch to motorola

thongster27 said:
Since u got you the google nexus one, have you tried contacting google? Its a long shot but it might work.
I guess you are from the US than if you are not getting **** customer service. I am from asia where english is not the first language of many countries. In singapore where i come from, htc hotline is outsourced to either china or taiwan. You get people who can hardly speak english even if their life depended on it. Mention a few key word and they would reply you like they are reading off a script. Its damn sad that the call centre sucks like this. I never had to deal with the call centre or service center when i was using the touch pro2. Now after this i think i am going to give up on htc and switch to motorola
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yea I live in the US and the representatives on the line are all Americans...
I did try talking to Google...but unfortunately they are only responsible for the sales, so there is very little they can do about repairs

How much did they charge you for the repair. My girlfriend just drop her Droid Inc and the screen crack. I called there repair service to see how much a new screen would be but there closed

Qbfinest83 said:
How much did they charge you for the repair. My girlfriend just drop her Droid Inc and the screen crack. I called there repair service to see how much a new screen would be but there closed
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I'm not sure about that...my phone's screen seemed to be fine according to their diagnostic
I think a screen replacement is around USD90?

Things are getting even more ridiculous.
I called 2 days ago on Saturday, and to my surprised they told me that it was finally done with all testing stages and was ready to be shipped.
Delighted, I confirmed with them that I should either receive it on Monday or Tuesday.
This morning I called to obtain a tracking number, and guess what...
IT WENT BACK TO TESTING!
This is in no possible way acceptable. It is already the 4th week since I sent it back for repair, AND THEY ARE STILL TESTING IT! They even pulled it back from the package just to test it again!
WTF is wrong with them? Are they on crack or something? Do they just randomly pick a order, delay the order just to piss the customer off? Because there is absolutely no way to get a hold of them?
Please everyone, I need some advice here.

ctbear said:
Things are getting even more ridiculous.
I called 2 days ago on Saturday, and to my surprised they told me that it was finally done with all testing stages and was ready to be shipped.
Delighted, I confirmed with them that I should either receive it on Monday or Tuesday.
This morning I called to obtain a tracking number, and guess what...
IT WENT BACK TO TESTING!
This is in no possible way acceptable. It is already the 4th week since I sent it back for repair, AND THEY ARE STILL TESTING IT! They even pulled it back from the package just to test it again!
WTF is wrong with them? Are they on crack or something? Do they just randomly pick a order, delay the order just to piss the customer off? Because there is absolutely no way to get a hold of them?
Please everyone, I need some advice here.
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What i did was to go to htc website look for the feedback and ***** about them. After more than a week of trading email they are finally going to send someone to pick up my phone and deliver a loan phone to me. Not sure how this is going to workout this time.

HTC Repair Service

I always want to know how are HTC's service in other country.
As a Taiwanese I know service in my country is very important for
any minor or major company to be able to survive in Taiwanese market.
Few days ago I have drop my HTC onto the floor and the screen was damage (Still
working but there were black dot on the screen) and I have phone HTC and they
arrange someone to pick it up from me and that same day in the afternoon the
Service center phone me and told me the screen was damage due to dropping the
phone onto the floor (At this point I was thinking them going to charge me for
replacing the screen and I was ready to accept any fees which them offer me)
and once them have explain the problem them told me the phone will be fix and
delivery to me the next day and I should expect the phone to arrive before afternoon. I was wondering when will them told me about the price for fixing the screen and they seems like not bother mentioned it so I ask the caller. Their respond was it's ok, we not going to charge you anything as long as you are happy about our product and service and that is the most important part. After I hang up the phone I still not sure is this true or not.
At that moment after the phone arrive. I believe what the repair center told me and kept on thinking of all those year living in South Africa. Never have any company who act so fast and fix the problem so quick with out charging you anything.
So I just want to know how many people also find their service good and how many people think it's rubbish and also from which country as well.

i had to wait for my device for 4 weeks, also a screen replacement...hmm

The camera on my Desire died so I ended up having to send it to HTC.
I had it back within 2 weeks, which was pretty fast I thought.

Had the dreaded random reboot on my Desire. Sent it to the repair centre in UK. Returned within 7 days with a new Mobo. Excellent service.

Much faster to do yourself easy replacement.
denatwork said:
i had to wait for my device for 4 weeks, also a screen replacement...hmm
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i had my device for screen replacement done by 2 week in Singapore..

Samsung Repair Service Woes

I understand this is not the most appropriate place to post this, but I'm sure many of you have experienced the Samsung Repair Service Centre (I would post this in a Samsung sub-forum but I couldn't find one) and you will be able to give me some advice.
So, if you want the whole story of how my phone got broke, read this: http://forum.xda-developers.com/show...5#post28416155
In short, I completely broke my Samsung Galaxy Ace plus the day after I took it out of the box. It's seemingly 100% bricked (literally no sign of life, no lights no screen no sound, nothing).
I phoned Samsung up a couple days later (after nobody replied to my emails) and I organised it to be repaired.
It's been 11 days since I sent it back.
I phoned on the 7th day to ask if it had even got there because there were no updates on my samsung product repair status page since the day I first phoned them up. I also asked if the address I was given was right (Just put on envelope "FREEPOST SAMAN REP", that was it) because it sounded invalid.
I gave them the IMEI and was told that it had reached them. I said thank you and goodbye.
Yesterday, my product repair status had finally updated to : Cancelled by ASC Non Defect (Working properly)
I rang up again.
I was on the phone for 10 minutes with this guy and he told me that they had no record of my phone arriving. He handed me on to his supervisor who I spoke to for a further 20 minutes.
She confirmed that it had not reached them yet or it had been improperly logged or it was lost in the mail.
I sent her a copy of my proof of postage through email in case it was the latter, so they could "organize something for me if it comes to the worst case scenario"
Knowing their reply rate to my emails, I doubt they'll even see it.
So, I sent off my broken phone to them like they told me to, and now they've lost it... or the address they gave me was indeed wrong like I originally expected, however it has not been sent to the return address after 10 days. I doubt the Post Office is at any fault here.
I understand how at the beginning of this mess I was at fault. I made my phone faulty through my own carelessness...
However, since then I feel like there's been an awful lot more Samsung carelessness. And it sounds like if they don't find my phone they won't even replace it, otherwise the woman over the phone wouldn't have been so ambiguous. The way she said it I expected nothing more than book voucher in return for all my trouble and their incompetence.
It's very troubling to think that my £166 may have only bought me just 1 day of pleasure and many weeks of distress.
Anyway, I'm hoping I can make the best out of a bad situation.
I have very little respect for these types of companies, and I have no problem in wrangling out a few pounds from them when they have wronged me. If this doesn't get resolved soon, I'm very tempted to go to Samsung UK directly and ask politely but firmly for a little compensation for all this crap. Maybe one of those Galaxy S3s.
Me and my Dad have been able to get similar compensations for bad service through a letter and a phone call before.
Maybe I can do something similar here.
Does anybody have any helpful advice?

i don't see a delete option. i want to delete my previous thread. i select edit / delete but it only allows me to edit. when i delete everything that i said and then save it says my message is too short. please delete

I recently bricked my S3, I thought all was lost as it was my fault. I fond mobile tech videos, sent it to them back within 5 days of them getting it, updates as to status from them. I am very happy with their service.