Related
There's a lot of different resellers about and equally many roumers of who's good and who's dodgy at the moment . So that we all know who's who out there, heres a little Thread with Vendor reviews.
If you have something positive or something negitive to say about a seller please say it here.
Also please rate your vendor XX out of 10, I might add a field to the vendor wiki.
Vendors and prices here >http://wiki.xda-developers.com/index.php?pagename=HTC_Raphael_Vendors
I've always used Expansys / MobilePlanet. I'm USA so MobilePlanet.
There is some atrocious whining in their forums from - for want of a better term - EXTRAnoobs.
But in my dealings they are professional, rock solid and I've never had any problems.
Onthegosolutions
I have used Maobile Planet in the past and had no specific problems.
For some years not I have been using OntheGoSolutions and I have been pleased because I always know who I am speaking with. Seems to have very little turnover and they are small enough that I can communicate with one person. They are definitley not the cheapest but have at least twice in the past lowered a price for me when I pointed out an advertised lower price elsewhere.
I bought my Raphael online from Expansys Canada... All I can say is the transaction was very easy, and shipping was SUPER FAST!!!
Ordered it Friday afternoon (approx 3pm), after a small billing problem (I gave them a different phone number from the one on my Credit Card account), confirmed the order on Monday morning at 10am (they aren't opened on weekends), I had the device in my hands Tuesday just before noon...
All in all, besides the phone # problem, I'm very happy with the transaction. It was easy, smooth and fast...
Inkino UK
To all in London and southeast
Eugene at Inkino (I never knew I needed one), 48 Tottenham Court Road www.inkino.co.uk is a mine of information on all things HTC. They are one of the few, if only, HTC Ultimate Partners and it shows.
I have bought my Trinity and now Touch Pro from there.
Yes I could probably get a few pounds off here or there but the service and honest opinions I have had from Eugene and his collegues at the sister branch 9 Great Russell Street mean that I will simply not buy from elsewhere. If I have a problem I know I can call up or drop in and I will speak to someone who knows his products inside out and is a straightforward trader.
Pleasure to do business with.
I ordered mine from Expansys UK. I live in Cyprus and Expansys is propably the best choice. Although I should have used Expansys Cyprus, the UK site was 40 Euro cheaper so I went with them. The service is excellent! Prices are among the best in the market. (630 EURO inc. DHL shipping fees).
They support Paypal, which is a big plus in safety matters, and by using DHL you get your phone in record time.
All in all, i am a happy customer=p
I'm in the US and I bought mine from Clove. A tad more expensive, but I was having problems with Google Checkout (which Handtec uses for overseas orders). Clove was a little slow to receiving my order, but once they did they shipped it out within hours. DHL got it to me in 2 days, all the way from UK to California, and by 10am no less.
One thing about Clove (that I appreciated) is that they require you to confirm the order by calling your CC company and requesting the 6-digit charge authorization number for the charge. Maybe it's an extra hassle, but it's nice to know they're serious about your security.
I would order from Clove again, but of course now I have no money.
I'm in the US and purchased from Smart Mobile Gadgets. All was as they said, including Saturday delivery.
I ordered my TP from On the Go Solutions in July. They said they would call and make sure I still wanted it before they would ship. They also shipped the day the said they would, a month in advance. I am very satisfied with the way they do business.
This is a statement of one set of circumstances and does NOT impute or call into question the credibility or otherwise of this particular organization. There may be an explanation - but so far - my client has not received one.
A client of mine bought direct in a Buy It Now eBay auction from a company with a high level of positive feedback with thousands of positive transactions on eBay. Their public site is - Popular Electronics http://www.popularelect.com.
Approx 24 hours after buying eBay declared the auction NULL AND VOID and advised my client that they do not have to pay. eBay stated:
"As eBay removed the item, you are no longer obliged to send payment for it. Please don't send money or respond to any emails from the seller.
If you've sent payment but haven't received the item, please wait a reasonable period of time for delivery. If you don't receive the item, please contact us again by clicking "Contact Us" on any eBay Help page and selecting the following contact options:
Buying and Finding>Fraud and Payment Concerns for Buyers>Item Not Received or Item Not as Described (you paid)"
My client has called and emailed the company direct and not received any replies.
I've carefully reviewed the eBay email and header codes and believe the email is genuine and not a phish. All the auctions that for TouchPRo's that WERE on ebay from this company have disappeared at 9/3/2008 14:00 EDT.
I leave you to draw your own conclusions.
BEWARE OF THE TIGADUACELLULAR!!!
http://forum.xda-developers.com/showthread.php?p=2617797#post2617797
Has anyone actually baught anything from tigerCellular out there? If so let us know are they real or fake? thanks... im betting the latter but you never know
2call.nl 5/10
Got my TP from 2call.nl
Price without contract (as I use company sim) was good and delivery was very fast.
However, as my TP came with the know problems (GPS instable and hot, black paint falls off,...), I asked 2call within two weeks after pruchase to take my device back and replace it by a new one.
They refused.
As price and delivery is not the only thing I expect from a retailer of a some hundred euro device, I personally will not buy at 2call.nl again.
Looking for a G Tablet in nice condition. Please keep in mind brand new ones from retailers are going for $360. I'm pretty new here but have feedback at other forums(overclock.net,howardforums, and headfi) and ebay.
sell you one for 350 plus a 16gb card and a custom case if you want. plus box and everything etc.
6ave now has it for $343 with a coupon code so.... Keep your offers reasonable.
I may entertain selling mine however the mini USB is loose and would require you to solder it back in place. Everything else works. I was thinking $250. Would come with TNT Lite installed. I do have the custom skin on the back and a Kindle case too. The original box and cloth would be included too.
Sent from my GTablet-TnT-Lite using Tapatalk
I have one for $300 shipped USPS w/ paypal. Brought it new from Sears a few months ago. Everything is working fine and there's no major scratches. Email me if you're interested. I can probably snap a few pix for you. My email is my xda username at gmail. Also the same username for ebay for feedback reference.
I have one as well with the original box and cover and have no scratches on the screen. I had ipad screen protecter on the gtablet since I have bought it. You can have it for 325 shipped with box and cover and all of the proms and kernel saved in nice folders.
You can make me a reasonable offer as well.
$325
Comes with Box - paperwork
I will also throw in the following:
zpad malata leather case
zpad hdmi dock
carbon fiber skin for the back (already installed)
and free ups ground shipping to non-po box addresses
I had a few scratches on the back of mine - thus the reason I wanted the carbon fiber skin. The dock has hardly been used and the leather case I have only had since janurary.
The battery charging light doesnt come on any more - but the screen shows its charging.
The device has Vegan 3 or 4 on it and I will throw in a 4gb memory card
I can accept paypal or credit cards through my company website.
If I have no takers by Thursday morning its going on ebay for the weekend
$325 takes mine also. (Dock included)
Comes in box, like new. Only had mine for a couple weeks. Have receipt w/date.
Tablet form factor not for me. I require a laptop/netbook for my needs.
Included are the following:
Viewsonic G Tablet in box like new, no scratches
Dock with power, HDMI, Ethernet, USB
4GB MicroSD card
Has TNT G-Harmony ROM Installed currently
$270 shipped is what I am hoping to get it down to. Many people are offering to sell theirs at $300 shipped, its hardly a deal anymore, its the "regular" price for this item.
Also, Please PM me if your actually interested in selling yours. Its getting rather confusing with some many people posting offers.
I paid $415 including tax for mine less than 1 month ago. I am including a dock that I paid $45 for and an 8GB card valued at least $10. That = $470 and you want me to take a $200 hit cause you want a deal. It's barely used, it is brand new. Good luck finding one in this condition for that price with these accessories, but I am not going to make it easy for you.
$300 is not the "regular" price, nice tactic though.
150pilot said:
I paid $415 including tax for mine less than 1 month ago. I am including a dock that I paid $45 for and an 8GB card valued at least $10. That = $470 and you want me to take a $200 hit cause you want a deal. It's barely used, it is brand new. Good luck finding one in this condition for that price with these accessories, but I am not going to make it easy for you.
$300 is not the "regular" price, nice tactic though.
Click to expand...
Click to collapse
I was impressed with the new iPad2 - I think I need one of those this is a good deal? How much really? I mean HOW MUCH?
Indeed nice tactic.
Kent_Davis said:
I was impressed with the new iPad2 - I think I need one of those this is a good deal? How much really? I mean HOW MUCH?
Click to expand...
Click to collapse
http://forum.xda-developers.com/showthread.php?t=977586
Grab still available?
Sent from my Desire HD using XDA Premium App
You do realize that $350 is how much a new one goes for. $280 for a refurbished one at Sears.
IntelLover said:
You do realize that $350 is how much a new one goes for. $280 for a refurbished one at Sears.
Click to expand...
Click to collapse
Good luck finding one at Sears refurbished, Ebay going for $350+. Lots of luck with your 270 price point.
anyone selling???
if yes then please include shipping to australia.
Want to buy a Viewsonic Gtab in a nice condition (not too many noticeable wear, please)...w/ accessory (charger at least)....And I am looking for one for Up to $300 (shipped to Los Angeles, CA)....
PM me if there is one available for sale in your hands...
Everyone here knows what's the price for brand new and refurbished (from sears)...
So please make your offer reasonable, please....
For those who want to sell theirs more than $300, please keep your nice offer to someone else (I know some of yours have a lot of add-on features, but $300 is my budget, so..please)
I prefer finish the transaction via Paypal, or whatever you prefer.
PM me, thanks a lot
Got one from mrmuscles1, Thank you guys.
I have one for sale, bought from Office Depot 3 weeks ago, its still under manufactures warranty for another 11 months and its in southern Cal (additional 2 year protection plan was purchased for $125.00, but not sure if that's transferable or not.)
Comes with additional 8GB SD Card (+Internal 16GB), original box, AC charger, USB Cable, and a white protective carry case. Paypal is the preferred payment method.
PM me with any ???
You paid $125 for two years of warranty?
Actual cost for 2 yr protection was $119.99+4.88 protective case both Totalling $125.30.
Sent from my PC36100 using XDA App
Hey all there,
do you have any experiece with this spare part distributor?
I need a spare part for my HTC Sensation but I'm not sure if this shop ist worth my money.
So what do you think?
I recently bought some small tools ans sticker and course I will share my experience here.
*bump*
Yesterday I asked for a invoice copy for ustoms duty purpose.
Today I got it. So customer service seems to be ok.
I was looking at these guys for a replacement speaker on my evolution 3d .
I was wondering if there has been an update on your order?
I can report, that my package arrived well covered and with the ordered pieces.
The stickers are ok, well what shouldt they do wrong?
The tools look cheap, I think.
So I'm still not sure to order there. And 40€ is a lot of money for me, because I'm still on-the-job training. If loosing the money wouldn't hurt so much, I wouldt definitely give them a try.
I'll give an update when I've made a decision.
As far as I know, they're the most reputable...the guys off Ebay for example will give you rear housing but part wasn't cut to exact dimensions...or missing something very minor but meaning whole part cannot be used...
Sent from my Galaxy Nexus using Tapatalk
I decided not to order there.
I ordered on a trader from Great Britain for a much cheaper price. Hope the LCD is no fake.
Update:
It looks not like a fake, but i haven't had time to reassable my phone yet.
I've bought a number of spare parts for my i9100 and N7100 there, and all I can say about them is praise.
The delivery time seems a bit on the long side (took about 10 days for delivery to France each time), but customer service is excellent and the prices are the lowest I been able to find anywhere on the market...
As far as I'm concerned it's a go, you can order from them anytime, even blindfolded...
---------- Post added at 10:23 PM ---------- Previous post was at 10:17 PM ----------
Daemon_necis said:
I can report, that my package arrived well covered and with the ordered pieces.
The stickers are ok, well what shouldt they do wrong?
The tools look cheap, I think.
Click to expand...
Click to collapse
Granted, the 3$ toolkit for Samsung devices I bought there looks equally cheap. But it still accomplishes the job more than is needed.
Also, keep in mind that such toolkits are most often made by device manufacturers themselves, parts4repair.com has nothing to do with this whatsoever (save that they're reselling them for a -small- profit, obviously ).
flop
I Ordered Some Parts For My Bionic And Were Missing Parts, Ended Up Reordering, Like They Wanted Me To Do. They Were supposed To Refund It Back And They Didnt. Basically They Lied To Me.. Stay Away There Are Other Places To Get Parts...
blazzher said:
I Ordered Some Parts For My Bionic And Were Missing Parts, Ended Up Reordering, Like They Wanted Me To Do. They Were supposed To Refund It Back And They Didnt. Basically They Lied To Me.. Stay Away There Are Other Places To Get Parts...
Click to expand...
Click to collapse
Any examples for other better places?
Just ordered a camera for my i9100 from them and it came with a big scratch that appears big and pink on all my photo's .
Bought a HTC Sensation volume buttons flex cable and a set of screws and came as expected. The volume buttons had an issue and I asked them for a replacement via email, which they answered and sent a new one for free. Happy with them.
Got scammed
Ordered a housing assembly for htc desire hd and three batteries. The cover assembly had two parts which were used and had worn out contact surfaces. The batteries run out of life really fast (as fast a 2 year old battery and some even faster), they have been marked as e.g. "LQ" and using a battery tester app they give results varying between 800-1100mah for the dhd battery that should be 1230mah.
They've answered to emails with varying delay of 4-7 days, but to my latest email i haven't gotten a reply, when i asked them to send me instructions to return the package. They seem to be purposely delaying the case by asking silly questions i've already given them an aswer to. It's been almost a month and a half since my first email to them.
Going to report them to my credit card company so they will take it from here.
I bought a Full Housing Cover and a Complete Screen Assembly with Bezel for my Galaxy S II i9100, and they were out of stock. Waited for two weeks and they were still out of stock. Asked for a refund 4 days ago and they haven't replied yet or issued the refund. I'm glad I paid with paypal. If by the end of the week they still haven't issued a refund, I'm going to report them.
EDIT: They issued a full refund to my paypal today.
review parts4repair.com
I bought a full housing form Samsung Galaxy Note N7000 and 2 cover camera lens on 4/11/2013.
Products are handed over to carrier on 7/11/2013 (SingaporePosts...very good assistance and fast answer: vote 5 stars!!!) and it shipped on 12/11/2013 by naval ship (very bad!!!).
Shipping arrives in Italy (to Milan) on 04/12/2013 ( 1 month) but the product is been blocked to Italian mail customs up to 21/12/2013 for controls because it was declared as "fashion accessory" for a value of €1.
I was almost certain that the product would be blocked, but unexpectedly, it is unlocked on 12/27/2013 and delivered today 23/12/013.
With much surprise I enjoyed an excellent packaging and protection product.
Overall I'm pretty pleased with parts4repair.com even if I wrote them all history and I said them that I don't buy no more from them just because delivery times are too long.
I would add that every time I contacted parts4repair for a problem about shipment, they answered me immediately, in 24 hours to my email
Be warned!!!!
Before ordering a replacement screen for my TF700 I checked for positive or negative experiences with Parts4Repair.com here on XDA. Only found this thread and decided to try it.
I ordered a V02 of the screen for $ 97,90 including shipping on 24/08/13 and received an incompatible version V01 on 10/09/13. After sending an email the same day I received an email asking me to return the screen back to them. (needed to return it to China for $ 13,- without tracking, which I found expensive enough). Four days later I receive an automatically generated email where they state that the purchase is refunded through PayPal.
On 25/10/13 they confirm reception of the screen and confirm (again) to refund (as they didn't have the V02 screen!).
As of yet (08/01/14) I haven't received a refund.
So Parts4Repair.com first sends a wrong item, then doesn't have the ordered item at all, confirms twice to refund and in the end doesn't do anything.
PayPal wasn't any help either because they requested a tracking number, after I had already send it back and they refuse to look at the emails confirming the return of the screen.
Just to add my voice. Ordered a chip for my sammy October / November... One month - nothing... started chasing and they said it had been sent... oddly the tracking date it was sent was when I complained.... Too late to place a Paypal complaint in.
Any way - eventually got it on the phone and found it was DOA - was sold tested. Not only that the the BGA balls where not great.
I've had the chip pulled off again and now have an RMA ( although no postal address Ahhhhh ) so dependant on postage I'll send it back.
What worries me is if I send it will I actually get a refund or fobbed off ? I wasnt cheap but for piece of mind I may just....
Over all...
Comms 2/10
Speed 1/10
Quality of Product 1/10
I would love to know about other suppliers as others have asked for items like chips....
Terran
Parts4repair
Did anyone here ordered something from this site (parts4repair) recently?, i bought a replacement LCD for my LG G2 and i checked the USPS option for shipping, how can they ship via USPS if they ship from china, do they have some kind of warehouse in the US?, Did anyone here got his order via USPS? How long did it take to arrive in that case?...
I ordered a fullhousing cover and a digitizer for my broken huawei ascend mate and today i think its scam..
timeline:
05. Mai 2014 ordered and paid with paypal
07. Mai 2014 p4r: We are sorry for that , As for the Full Housing Cover we will ship without button ,ok?
07. Mai 2014 me: ok
08. Mai 2014 p4r: we will ship without the buttons. and refund US$ 3 to you ,ok?
08. Mai 2014 me: ok
09. Mai 2014 p4r: ok , thank you for your confirming. we will ship , and we will refun to your paypal ,ok
09. Mai 2014 me: Is there a reason for not shipping it yet?
12. Mai 2014 p4r: we are sorry for that ,,it was still out of stock. could we refund first ,or ship out others
12. Mai 2014 me: what exactly was (is) out of stock?
13. Mai 2014 p4r:we are sorry for that . the Full Housing Cover can 't ship ,the others is ok
13. Mai 2014 me: what?!....
how to get back money?
i bought a lcd p600 samsung flex cable(arrived)
lg l7 digitizer+frame(arrived)
and today i just bought my p600 lcd+digitizer (on its way trought dhl)
300 usd
Hi Friends,
I just ordered my HTC One XL LCD+Glass+Bezel and waiting for its delivery.
This is what I ordered:
HTC One XL LCD+Glass+Bezel for 56.90
Here in India this phone is not sold so spares are also not available. Fingers crossed.
Will update once I get the part. Lets see how it goes.
Cheers
parts4repair.com
The 18th of June I ordered 2 new glass for my Samsung galaxy tab pro 8.4 and payed $70 for the glass and $40 for DHL shipping I got my packaged the 23rd of June so fast delivery.
But what I got was not what I ordered so I mailed them they denied first that they had done anything wrong, so I took some pictures of the wrong glass laying beside the right one, then they admitted they sent wrong item, and now the hell started.
I wanted them to send the right items, and then I could maybe send the wrong ones back after all it was only $70 in sell value,
they denied that said I had to send back first and when they got the items they should send me my ordered items.
I gave in and sent their items back for $26 it took about a month for them to get the items, now when they shall send me my items they say they only have white ones,
I ordered 1 black and 1 white, I said it was OK to send 2 white instead and I asked how they would refund me the shipping cost I had when returning their items, then they say that if I want refund they will send the items with snail post.
Now I starting to get really pissed what was started as something I thought was cheap, ended up quite expensive and I have still not seen what I ordered.
SO ALL I CAN SAY, STAY AWAY FROM THIS COMPANY.
Good morning everyone,
since it happened to me for the first time in my life that I have a self-inflicted defect on my smartphone, I thought that at this point I would post a thread on how the repair experiences with the Pixel 4 XL are - especially so shortly after the release of the device.
Field report
Origin of damage
I have caused the display to crack on December 17th, 2019, because the Pixel 4 XL - which as been in the corresponding Google Fabric Case - fell on a stone. The fall height was quite low at about 50 cm, but the angle of impact was so unfortunate that it hit with the exposed display edge, above the lower speaker. The lower 15% of the display surface is completely torn and the display has suffered a small hole in the display glass at the point of impact. The good thing is that the functions are not impaired. However, small shards of glass crumble around the hole, and I notice that the display is very sharp-edged at this corner.
Damage report
So I contacted the Google support directly from my pixel. After a short phone call they sent me a link to the website Pixel reparieren lassen, where I opened the repair order. After entering the IMEI and selecting my pixel model and the damage, I immediately received a fixed price for the repair of the display as such. The repair, which is expensive, but with a price of € 229.00 net, or € 281.67 gross, is within the usual range of a diplay repair for high-end devices, I could order there directly at the mentioned price. I created the order with the option that Google sends me a box for secure shipping free of charge. This way damages that occur during transport to the repair partner are insured by Google. The said box should have reached me by December 19th.
The whole order was - incl. phone call - done within a few minutes. Also the naming of a fixed price, without hidden costs, which could develop, if the production of the cost estimate were left to the repair service provider, is very good. I also welcome the fact that I have concluded my order, and thus the contract for the repair, directly with Google DE, and do not have to do this individually with the repair partner. This means that Google DE assumes responsibility for ensuring that the selected partner carries out the repair according to their terms and conditions. The repair duration was given to me with 10 - 12 days, starting from arrival of the device at the repair service provider. The sending in takes place via UPS Express. Google has already sent me a corresponding shipping label by mail, as well as the invoice for the repair.
The concerns
Unfortunately there is a further grain of salt ... The official repair partner of Google DE is the company CTDI from Poland, which has a bad reputation in the industry. With the Smartphone of my wife, I had big problems here in the past. I had to send in her HTC three times until the repair was completed professionally. I hope that everything will go smoothly and that I will get the Pixel 4 XL back in working order.
I will keep you up to date with all the latest news here, so that as many people as possible can benefit from my experience, and to make any problems that occur transparent.
Further repair procedure
Update 1: December 18th, 2019 - Packaging for the return shipment has been sent to me. Arrived at my place: December 20th, 2019 one day late.
Update 2: December 21st, 2019 - RMA package delivered to UPS Access Point. Arrived in Poland: December 24th, 2019.
Update 3: December 27th, 2019 - Device has been checked. Additional defects were identified. Google refuses partial repair. New repair costs € 279.00 plus VAT.
Update 4: January 3rd, 2020 - Device has been repaired and dispatched by Google. Arrival at Germany: January 6th, 2020.
Update 5: January 6th, 2020 - All in all I give it a good grade. The result is only diminished by the unavailable partial repair and the somewhat long runtime during the holidays around Christmas and New Year.
Quality of repairs
The Pixel 4 XL was delivered yesterday and I picked it up at my UPS Access Point to set it up and test it thoroughly in the evening. Carry it with me again today and I must say that the result is extremely positive. No differences in the gap dimensions can be detected on the device and everything works smoothly.
Summary
Pros
Google gives the net repair time very precisely. The 10 - 12 days, minus the holidays due to the unfortunate time of the defect, were fully adhered to.
Google proactively informs about the status at regular intervals, such as the delays due to the Christmas and New Year holidays. The online repair status informs about all steps of the process almost in real time.
The repair process can be initiated very quickly and self-explanatory by me as a customer. A phone call lasting about 60 seconds and the subsequent repair request via a sent website link was extremely uncomplicated.
Cons
Google refuses partial repairs on its devices. The consequence is that I - besides the cracked display - had to pay extra for the frame (contained a small scratch) and therefore also for the, actually intact, USB-C port.
XDA:Thread Information
[Repair experience] Pixel 4 XL - Display cracked
Created: 2019-10-29
Last Updated: 2020-01-06
Update 1 - Waiting for the repair set
The corresponding packaging material was sent out yesterday, December 18th, 2019. It should arrive today or tomorrow. Since I have not received a tracking for the packaging, I am unfortunately unable to tell you where it is currently located.
OK contrary to Google's statement that the packaging should be with me within 48 hours, it arrived on September 20th, late afternoon, making it 72 hours. I had ordered it on December 18th, at about 09.30 am. I suspect that this is due to the parcels arriving before Christmas, because they arrived by DHL - who are always overworked before Christmas..
Update 2 - sending in the pixel 4XL
The corresponding packaging material was delivered on 20 December. I must say that I am not very enthusiastic about it, as it was just a very thin white box padded with some felt. I had imagined something better underneath...
But now to the further course of the return to the repair service provider:
Friday, December 20th: Pixel 4 XL packed in a repair kit.
Saturday, December 21st: at 10:53 a.m. the packed Pixel 4 XL was delivered by me to the nearest UPS Access Point in my town.
Monday, December 23rd: at 11:27 p.m. the package processed at the transfer point in my region, and is now ready for transport.
Tuesday, December 24th:
at 04:30 a.m. the package leaves my region
at 07:08 a.m. the package reaches Warsaw (PL), where it has received the import scan
at 11:32 a.m. arrival at the repair service provider (CTDI).
Duration thus far:
Net: 4 days (as the 10-12 days count from delivery at the UPS Access Point)
Gross: 7 days (plus 3 days shipping time for the repair set)
Update 3 - Device test of the Pixel 4XL
The Pixel 4 XL was checked by the service provider on December 27th. The following additional defects were allegedly found:
a slight defect (scratch) on the frame, and
a defect of the USB-C port.
Even if the scratch on the frame - it was caused by the fall - exists, it is only visible on closer inspection and should therefore not be repaired. I also have used the USB port for a whole week (i.e. until the pixel was sent in) after the fall to charge my pixel without being able to detect a defect. Therefore I cannot believe this second additional diagnosis in any way.
A telephone call with Google Support revealed: As a matter of principle, they would not carry out any partial repairs, even if this is what I as a customer would like. I would therefore have the possibility:
to extend the contract accordingly, or
to get my device back unrepaired
The new repair costs now amount to € 273.00 net, or € 335.79 gross.
In the end, after a long, discussion-packed phone call with the service consultant on the Google Support Hotline, I confirmed the order extension yesterday noon at 12:21 pm. I just want to get my 4 XL back.
What gets me upset is the following: Why the hell does Google imagine they can simply decide on the extent of the repair! This is outrageous. I will report this - after successful completion of the repair - in any case also to the German consumer protection, since such conduct is prohibited in this country. And now, the Google repair tracking, on top of everything else, it's informing me about a "delay in the repair", without explaining the reason for this. Just telling that they'll keep me posted ....
Duration thus far:
Net: 6 days (as the 10-12 days count from delivery to the UPS Access Point)
Gross: 10 days (plus 3 days shipping time for the repair set, and the Christmas holidays in Germany)
Update 4 - Pixel 4XL repair time and return
The Pixel 4 XL was finished today and sent back to me on the return journey. At 13:50 it would be announced UPS.
But now to the further process of returning it to the repair service provider:
Friday, January 3rd:
1:50 pm the device would be packed and the shipping label would be generated
4:20 pm the package has received the UPS pickup scan.
5:27 pm the package has received the origin and export scan
9:01 pm the package has left Warsaw (PL).
Saturday, January 4th: 4:34 am the package received the arrival scan in my region.
Monday, January 6th:
10:24 am the package was delivered to the UPS Access Point at my residence.
6:00 pm pick up by me.
The delivery to me is done by UPS Express Saver, which, compared to UPS Express (to save costs/supplements for Saturday delivery), delivers only on working days. As the delivery is scheduled for Monday (until the end of the working day) according to the tracking system, I had the package redirected to a UPS Access Point in my town to be able to pick it up after work.
Duration until Monday 06.01.2020:
Net: 16 days (as the 10-12 days count from the time of delivery to the UPS Access Point)
Gross: 20 days (plus 3 days shipping time for the repair set, and the Christmas holidays)
Duration until Monday 06.01.2020 - less public holidays:
Net: 12 days (as the 10-12 days count from the time of delivery to the UPS Access Point)
Gross: 16 days (plus 3 days shipping time for the repair set, and the Christmas holidays)
Excluding the Christmas holidays and New Year, and taking into account that Christmas Eve and New Year's Eve are only half working days, the 12 days promised by Google are indeed coming true.
I will give a last update as soon as I have inspected the device in peace at the beginning of next week, and have a picture of the quality of the work. Always in the hope that there will be no reason for complaints.
Update 5 - Pixel 4XL quality of repairs
The Pixel 4 XL was delivered yesterday and I picked it up at my UPS Access Point to set it up and test it thoroughly in the evening. Carry it with me again today and I must say that the result is extremely positive. No differences in the gap dimensions can be detected on the device and everything works smoothly.
As a little treat, the device came back in a nice package including a new SIM eject tool and display cleaning cloth. That's certainly a very nice service, in order to clean the glass surfaces once the applied protective foils have been created.
All in all I give it a good grade. The result is only diminished by the unavailable partial repair and the somewhat long runtime during the holidays around Christmas and New Year.
When you buy phones in your country, are you able to buy insurance for it? I bought mine here in the states from b&h photo and purchased insurance from square trade. I think it cost me $90 for 24 months and has a $75 deductible. But you can take it to local places and have them make the repairs, or mail it in for repair.
Either way, it's terrible the run-around they are giving you. But even still, don't you have local places that repair phones?
Yeah sure you can.
And most insurance companies that repair a display damage without excess cost € 13.99 gross per month and run for two years. So the question arises whether you want to pay € 355.76 gross over two years, or once (if it happens at all) € 335.79 gross in case of an accident.
Sent from my HTC U12+ using XDA Labs
Okay, things are getting a little weird now. TODAY (at 12:30 pm) I get a mail from Google stating that the repair is delayed. So they send me a mail which is only a confirmation/copy of the information from 4 days ago. This is absolutely wrong, especially since the mail does not give any reason for the delay.
So I chatted with the Google Support. Unfortunately they couldn't find a cause in the system. So let's hope that the device - despite the holidays - can be repaired by Friday and that it is only due to the holidays. If it should be due to supply shortages of spare parts, this would be more than unfortunate.
Just wanted to chime in that I've been following this thread with interest. In my case, I'm awaiting an advance replacement for my device but it's taking Google over 10 days just to deliver it to me (this despite the fact that they were able to overnight the device to me when I ordered a new one). I don't have much experience with Google's support so all of this is good learning. I also contemplated buying their Preferred Care but the service fees of $199 CAD combined with $199 CAD fee for the plan is absolutely nuts. Anyway, I'll keep watching this. Hopefully things work out well for you.
dhorgas said:
Just wanted to chime in that I've been following this thread with interest. In my case, I'm awaiting an advance replacement for my device but it's taking Google over 10 days just to deliver it to me (this despite the fact that they were able to overnight the device to me when I ordered a new one). I don't have much experience with Google's support so all of this is good learning. I also contemplated buying their Preferred Care but the service fees of $199 CAD combined with $199 CAD fee for the plan is absolutely nuts. Anyway, I'll keep watching this. Hopefully things work out well for you.
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Hola
A few questions and comments if you don't mind:
1. Whereabouts in Canada are you?
2. Why did you have to go through an advanced replacement order? Broken phone?
3. It is typical for these OEMs, to not have too many devices for advanced replacements after the first few months simply due to them waiting on undamaged returns to fill their RMA inventory.
Please continue to let us know how your return is handled. Thanks.
Good to have a few more users chimin' in on this one. Updated post number #5 with further details on repair time and return of the device to me.
QAM said:
Hola
A few questions and comments if you don't mind:
1. Whereabouts in Canada are you?
2. Why did you have to go through an advanced replacement order? Broken phone?
3. It is typical for these OEMs, to not have too many devices for advanced replacements after the first few months simply due to them waiting on undamaged returns to fill their RMA inventory.
Please continue to let us know how your return is handled. Thanks.
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Click to collapse
1. West coast.
2. Issues with the screen mainly. In addition to the green tint (which is standard on the Pixel 4 XL, and perhaps the smaller Pixel 4 as well), my device display has large blotches of red on it.
3. Advance replacements for new devices that are within the refund period, are not filled out of RMA inventory. They're replaced with retail devices. (Google provides a special link to purchase a new device out of sequence with the rest of the orders.)
So far, the update is that the replacement device arrived however UPS failed to deliver it (it did not even attempt). This resulted in additional wait, so now I am likely to either get the replacement in-hand on Monday evening or Tuesday sometime. I will have to start a refund process for my original device however because if I do not, the refund window will lapse and I would be stuck with the device even if I am not satisfied with the replacement. This is all due to extremely slow shipping of the replacement device (in shipment since Dec. 26th). Overall, my impression so far is pretty poor. The process is very disorganized and creates anxiety for the customer.
dhorgas said:
I will have to start a refund process for my original device however because if I do not, the refund window will lapse and I would be stuck with the device even if I am not satisfied with the replacement. This is all due to extremely slow shipping of the replacement device (in shipment since Dec. 26th). Overall, my impression so far is pretty poor. The process is very disorganized and creates anxiety for the customer.
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Click to collapse
The problem with advanced replacement is that this process - like the RMA process - is not performed by the sales team. Such processes are always subject to after sales, in which - no matter which manufacturer - only a fraction of the costs are invested, which are spent on the sales area. Aftersales does not bring any money to a company and will only incur costs, which is why material and personnel costs are kept as close to zero as possible. Few costs mean few personnel, few personnel means long runtimes and usually also poorly optimized processes.
In most cases even the complete after-sales processes are subject to outsourcing, only to appear as material costs in the balance sheet. Subcontractors find it much more difficult to integrate themselves into the customer's supply chain in order to be able to accelerate the processes on their own.
Sent from my HTC U12+ using XDA Labs
Updated post #6 with the overall quality of repairs.