Hi,
I just received my Touch Cruise yesterday and I've found it takes quite a while to wake from standby when I push the power button, is anyone else experiencing the same problem? Does anyone have a fix for it?
Thanks
I don't have the same problem. My guess: backup your data and hard reset your device.
Sorry if this just makes you feel worse but it is a datapoint. For what it's worth, my device wakes up pretty much instantly from standby so I'm afraid it sounds as if it's a problem somewhere in your device or setup.
How many 3rd party applications and/or today plugins do you have installed? I wonder if one of them is trying to do some processing on wakeup and has a bug that is slowing things down.
If noone comes up with a better idea then I'd suggest uninstalling your third party apps one at a time to see if one of them is causing the issue.
- Julian
Thanks for all the info. Strangely enough the problem only seemed to occur yesterday, waking it from standby this morning was fine. If it happens again I'll get rid of the 3rd party apps as suggested.
I've had a similar issue 2 times, where I cannot wake the device at all. Nothing happens, I have to soft reset. I hope it isn't ongoing---I never had similar issues with the Touch.
teride said:
I've had a similar issue 2 times, where I cannot wake the device at all. Nothing happens, I have to soft reset. I hope it isn't ongoing---I never had similar issues with the Touch.
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Click to collapse
I had the same issue as you, after standby the device would not turn on, and I had to soft reset it, it happen a couple of times, I'm not sure why, but I noticed last time it happenned that the battery was low, maybe that's what caused it to happen.
Is there anyone out there with the same issue? Is it a hardware issue or some software or 3rd party issue?
palmbluetooth said:
I had the same issue as you, after standby the device would not turn on, and I had to soft reset it, it happen a couple of times, I'm not sure why, but I noticed last time it happenned that the battery was low, maybe that's what caused it to happen.
Is there anyone out there with the same issue? Is it a hardware issue or some software or 3rd party issue?
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Click to collapse
The first time this happened to me the device had charged all night. In fact the green light was constant when I removed from the charger. Usually it starts to blink immediately after unplugging..I couldn't get it to wake. The 2nd time battery was also fully charged although it had been off the charger for a few hours.
Hello, it happenned to me few more times this past few days, I try to turn it on from standby and it just not wake up.
Did it happenned to anyone else? Does anyone knows if its a hardware problem?
The firs time it happenned to me I had no programs installed.
I've tried various different ROM images (including the excellent Dr.Gonzo), and I have this problem with all of them.
When I'm using the phone either with the keyboard in or out, the screen just switches off randomly. If I wait a few seconds (possibly the backlight timer length), then it comes back. Mostly... Othertimes I have to wait a lot longer, but it does always come back.
A reboot sometimes fixes it, but not always - does anything survive a reboot or battery removal?
Anybody else seen anything like this? I have seen a lot of threads about the screen staying on, but not off.
Of course, it could be a hardware fault, but because it's intermittent, it's hard to prove.
Mike
same problem
If you shake the phone can you re-produce this problem? I've never not heard of this being affected by software - you might also want to ensure you're not overclocking it.
Nothing is removed when you do a battery removal or reboot, ensure your connections are all tight and make sure the SIM pins are all making contact and the SIM door closes, apart from that it sounds like a possible bad LCD ribbon.
Shaking it doesn't reproduce the problem.
Once the phone has started doing this, it happens everytime you press a key.
Seems more like a memory leak to me since it always seems to happen after a while of web browsing/email use.
So actually, it looks like it might be a hardware fault.
I think it happens when the device gets warm. After a few minutes with the screen on, keyboard lit up, wifi on, the phone gets pretty warm and that's when the screen seems to go black. Leave to cool and all returns to normal.
Mike
Same issue here, but the screen does not acually go black/blank it just seems that the screen backlight does not turn back on from a standby like state, the phone itself functions but just not able to see whats going on on the screen.
(keyboard lights work fine and come on when expected)
Not sure about the heat theory as it happens (to me) most often right after a call, anything over 30-50 seconds and the backlight problem occurs, when it decides to work again is a matter of luck.
As said before because it's intermittent, it's very hard to prove.
Has anyone who has had this issue, fixed it with a hard reset ?
Very strange ... but also getting very annoying now!
i got the same thing. took it back to warranty and they said nothing's wrong with the phone but i still get this.
I experience the same problems.. it happens pretty random, but every time when you hit a key. I have set all timers to never but the problem is still there.
Running Gonzo 1.1 at the moment, upgraded from guava.. but that didn't solve the problem.
It is getting so annoying now that I am about to throw the s710 in the dustbin
I have had the same problem!
I have turn it back to my provider and no problem now.
i have the same problem with my VOX
apparently, i can still receive phone calls, and do whatever i want with the phone,
but the screen just stays black, its like if you have unplugged your monitor
since i dont have a htc center in my town or anywhere else nearby.
does anyone know a way on how to open the phone, change what need to be changed and correct the problem? im all up for testing if that would resolve this annoying problem :s
cheers everyone
there is a dismantling manual somewhere in this forum. search.
i don't think taking it apart would help you because this is not a physical fault that you can locate.
and i learned that mcel is the retail seller of vox in mozambique. they should be able to help you with service. else just send a mail to htc support and they will guide you.
yes, mcel are the retail sellers, but i tried to go there, and there are no specialists on htc's there,
the thing is, i didnt bought my htc from them, so i can't go there and change for another one
but tks anyway
no problem
but do try to contact htc support by email. they might suggest a way.
I'm having exactly the same weird problem and I think I found some pattern when it occurs. Well, the thing is that in the bright day or in a room with lots of light it works just fine. In the darker conditions… well… not so fine. It seems to me that this screen blackout happens whenever the keyboard light is on and screen changes to full brightness (in the dark, because of the light sensor). In the daylight, keyboard light doesn't turn itself on, so s710 works. I don't know much but this definitely isn't some bad contact problem. Maybe some battery problem, but I doubt it since I can receive phone call in this condition. This started to happen after I flashed this Windows Mobile 6.1 ROM from HTC (I have original S710). Flashing Dr.Gonzo's later on didn't bring any luck either. I believe that some power control SW is the main culprit. I've read that many people mention some Tornado Power Control app. Does anybody know can this application be permanently disabled or removed?
are you trying to say that by desabling the light sensor, the problem might go away?
i would also like to know if it possible to have the baklight on the lowest possible brightness forever, because it seems, on a low brightness the problem might go away
petlof32 said:
I'm having exactly the same weird problem and I think I found some pattern when it occurs. Well, the thing is that in the bright day or in a room with lots of light it works just fine. In the darker conditions… well… not so fine. It seems to me that this screen blackout happens whenever the keyboard light is on and screen changes to full brightness (in the dark, because of the light sensor). In the daylight, keyboard light doesn't turn itself on, so s710 works. I don't know much but this definitely isn't some bad contact problem. Maybe some battery problem, but I doubt it since I can receive phone call in this condition. This started to happen after I flashed this Windows Mobile 6.1 ROM from HTC (I have original S710). Flashing Dr.Gonzo's later on didn't bring any luck either. I believe that some power control SW is the main culprit. I've read that many people mention some Tornado Power Control app. Does anybody know can this application be permanently disabled or removed?
Click to expand...
Click to collapse
I also have this problem with the lightsensor turned off. And also at (as it seems) random moments.
well, even with the light sensor turned off, the problem persisted.
i got my phone to a repair shop of htc's, and they figured out the problem
my phone is now 100% thankfully, the repair man told that the problem was because of bad or malfunctioned circuits, he exchanged them with new ones, and the problem went away,
dont know wich circuits exactly, and he didnt want to tell me, but i suggest anyone having the same problem to try and do the same
probably its a hardware malfunction with these VOX,
its possible since so many times before i've heard about malfunctioned pieces coming out in large quantities for sale.
anyways, cheers everyone, and good luck Portugal in EURO!
I have the same problem. I just noticed that it usually happens when the phone is warm, so if you need to do something on my phone just... take some ice from fridge and put it on back of your mobile. I cant see any more solutions.
Please someone help us!
Update. Problem Solved
Just thought I'd update this thread I started.
I sent the phone back to my dealer (Grapevine in Poole,UK).
A week later, I got a brand new one back from the HTC repair centre.
So far, so good. Looks like the problem's solved.
Mike
Sam problem here,
i called with HTC and they sent them to there repair centre.
hi..
i've touch pro.
today.suddenly backlight goes away..
PPC keep working.. but it's hard to see the Screen..
i've hard reset..
flash an other ROM
but none of them works..!!
any help!?
I think I'm having the same problem as you.
Everything ok but the screen is dark but still working?
I've tried the same as you and also took the phone apart and reseated all connectors and still have the problem.
It seems similar to the Diamond issue but the solution hasnt helped.
If you fix it please let me know
if your back light wont come on, its most probably that your ribbon has broken somewhere
Same here..
I've got this problem too.
Sometimes the backlight is ok, for like half a second.
I'm gonna disassemble my Touch Pro tonight, hopefully I'll find something what will fix this problem.
I got this Touch Pro for like one month now, and I dropped it once.
I have no idea how I got this problem(I guess because I dropped it..)
i had this happen to me before. i would go to power options and move the slider of the brightness and it will correct itself, after a while it is not happening anymore.
I had Toshiba G900, and currently has Qtek S200 and this horrible TouchPro. Only one month old TouchPro changed completely my opinion about HTC. Backlight does not work properly and it goes away completely. I change from official WM6.1 to Energy WM6.5, but problem still not resolved.
Ive had my nexus s for 2 weeks, flashed cm7 stable and latest nighly. With both distributions of android Ive had this problem where my phone, about once a week goes into a "coma"
It dosent wake up from sleep and shows a single white pixel lit up in the middle of the screen. I take out the battery and reset it and then it works.
Anyone else had this problem? And does anyone know how to fix it?
Thanks!!
Mine won't come out of sleep once in awhile. I don't get the white pixel though. I have chalked it up to flaky kernels or poor Samsung hardware as it never happened with my EVO Shift. I haven't run completely stock long enough to know whether it would happen in stock or not though and it is infrequent enough that I don't care. If I remember to reboot once in awhile the problems goes away.