Hello, I have lodged a complaint and asked HTC to email me the fact that the X7510 is not fit for purpose.
Let me elaborate. I administer a Microsoft SBS 2003 server. My user/owner of the company asked me to research a mobile device which would synchronise all his Exchange/My Documents items. The HTC X7510 seemed the right choice as it appeared to allow complete synchronisation and had a 16GB storage size. No limitations were mentioned.
I then get the device and find:
1) It cannot synchronise My Documents to the 16GB storage
2) It cannot synchronise his Exchange server mailbox (10GB) 60,000 mail items - crashes
I mean, what's the point? 16GB of what?
Please do not mention 3rd party products as I am interested in an out of the box solution which this HTC is meant to be.
I just though that I would save a few people some time and money by reading this and then they would purchase a laptop.
Probably wouldn't bother with the Shift either if this is what you get.
Thanks.
Adrian.
Adrian,
With respect, an Exchange 2003 mailbox that goes over 2GB is poorly managed and will become corrupted. Microsoft has a utility to specifically deal with and recover Exchange 2003 mailboxes that are over 2 gigs. Get your boss to archive more often!
Addtionally, it is entirely possible to sync almost the entire contents of My Docs, but the question I'd ask is why would you want to?
A business owner would typically have many documents confidential to the business in their My Docs, so it's not a clever idea to sync all that to a portable device. A far better and more elegant solution would be to use SBS's remote workplace and the remote desktop client on the HTC. That way he can even use full apps installed at the office.
Also, I think you may miss the point of the Shift - most people seem to!
DON'T think of it as a phone, or a PDA or a WM device of any kind. It is a UMPC that just happens to have a WM side, so you don't always have to have the whole thing fully booted up. As such, the WM side was NOT intended to be free standing, as on any other WM device, but rather to compliment the functionality of the PC side.
Now some very clever people came up with Shift packs that allow you to "liberate" the WM side, making it far more fully featured, but it still is (in WM terms) a poor cousin to the Athena.
Go get a laptop, you say? Fine, but I suggest first do a needs analysys so you get a device/UMPC/laptop/mainfram/whatever that will actually deliver what you're looking at achieving.
Thanks..
Thanks for your elaborate and Company oriented reply.
My client (actually a friend of mine), I just happen to be an IT consultant, is a lawyer. He needs access to most of his My Documents and also all his emails. Exchange 2003 handles his 9.98 GB mailbox realy well in the office. From his laptop he RDPs over a VPN into the server no bother.
I do not think that a sync schedule which is .5K x 60000 items = 30MB should cause the Advantage a problem. And thats all his mailbox, if I just do 2007 and 2008 then thats 25000 items x 0.5K = 12.5MB.
Also the sync just does not complete - via cable, wireless (pardon the pun) or 3G. Now thats no big deal, just don't sell it as a complete sync solution for MS Exchange.
Also, the country I am in has a maximum ADSL bandwidth of 2MB down 512K up, to which his server is attached via a Cisco router.
RDP from the Advantage is a no because his eyesight is bad.
Thanks again for your constructive reply!
Actually my reply was neither company orientated, nor elaborate. If you wanted elaborate then we can delve into the mysteries of the Jet db technology underpinning Exchange 03, since that will also explain the 2 GB mailbox limit. Instead my reply was technically orientated.
I support amongst other things several Exchange 03 installations. Your friend's mailbox alone is approaching the 16 GB db limit Exchange 03 has (18 to 75 GB on SP2 boxes) and I will categorically state his mailbox is poorly managed.
Remember, WM does NOT sync an entire mailbox, but instead a subset of it. Going by what your client wants no WM device will do the trick. Instead, I suggest using a laptop with offline files and folders enabled. That way he'd have his FULL mailbox and ALL his docs with him.
Tell you one thing, though: the minute I hear my solicitor carries ALL his documents out of the office all the time is the minute I change law firm! The exposure is simply too great.
Iphone 3G, N95 8 GB
Thanks agan for your concise and erudite reply.
I will therefore, after several cooked ROMS and various HTC's, not darken this doorstep again.
I have configured my N95 8GB, and an IPhone 3G to sync this Exchange mailbox succesfully. They do not have the MS Office funtionality my friend requires.
Yes it is SP2 and I will be moving to SBS 2008 as soon as SP1 for SBS 2008 comes out .
The Advantage - It cannot do what it says.
And it costs a bomb.
And you, (well, I'm using you as the corporate HTC/Microsoft Active Sync/Jet Database/etc. figure) still haven't answered why the My Documents folder cannot be sync'd to the 16GB Flash out of the box but rather to the phone memory.
At the end of the day (and especially these credit crunch days) the user wants what the user wants. And what the user wants is a mobile device which has all his documents and all his emails.
The Advantage cannot do that, therefore is not fit for purpose.
"Smart Mobility?"
Regards,
Adrian.
Office 2007
Oh, sorry, I forgot to mention that the users in the office with the SBS 2003 box are running Office 2007.
Thus, were I to use FTGate or MDaemon, or even a local pop account as opposed to Exchange, I could in theory have a local pst (or ost) file up to a size of 20GB. http://support.microsoft.com/kb/830336
And so, if I chose an Advantage, with Office 2007 and a local pst file, ActiveSync could not synchronise all of it.
The Advantage is not fit for purpose. Or is it Windows Mobile that is not fit for purpose?
Probably Windows, 27 Microsoft exams have taught me this.
Don't sell something if it can't do what it says on the tin.
Adrian.
Adrian,
I don't want this to degenerate into a my-daddy-is-bigger-than-your-daddy type of argument. Having said that, I disagree with you on several aspects:
1) The .PST file in Outlook 03 and 07 can be configured to be up to 33 TB (yes, Tera Bytes) in size. The 33 TB limit is NOT defined by Microsoft, but instead is a by-product of the Unicode encoding used in the file, just as the previous 2 GB limit was the result of limitations to the ANSI encoding such files used before. But all this ignores actual mailbox limitations brought into play by Exchange 03. The default maximum size for an Exchange 03 mailbox is 2 GB - imposed by Microsoft. You CAN override this by manually editing the value using the ADSIEdit console, but before doing so I suggest first exploring the reasoning behind the 2 GB limit - there's a great deal of sense in that limit.
2) I'd dearly LOVE to know how you managed to sync a 10 GB mailbox onto an 8 GB Nokia! Perhaps Nokia's discovered a new compression algorhythm that the rest of the world doesn't know about!
3) After you read through various MSDN articles on the 2 GB mailbox limit, and several other dealing with the suggested maximum number of items in each mailbox folder, kindly explain how you managed to sync a 10 GB mailbox over the air, given the number of forcefully dropped connections Exchange would do on a mailbox containing 60 000 mail items.
4) On MY x7510 My Docs lives on the 16 GB flash memory. It is a simple adjustment to make and an oversight on your vendor's part for not making it default. Still, with XP or Vista a default setup will not meet your needs, so why do you expect WM at default values to be perfect for YOUR needs?
5) I've never been described as a corporate HTC/Microsoft Active Sync/Jet Database/etc. figure. Actually I work for myself, although on occassion I employ sub-contractors. I do support as well as software development, integrating Exchange, Active Directory and 3rd party SQL databases, so I've learned a fair old bit about Exchange's insides. Please don't view me as advocate for corporateland, because I'm not.
I understand you're frustrated, mate, but I did not cause your frustrations, so please don't vent it on me. Nobody here dislikes you, and we'd all like you to stay. It is just that I (and I suspect a few others) disagree with your points of view. I happen to love my x7510, far more after Cmonex weaved her magic and got us all to the point where we can unlock our devices and flash newer/better ROMs to it. My device does EXACTLY what I need from it, so in several ways I'm very fortunate.
Then again, my needs were very clearly defined before I got the x7510. I need a hardware keyboard and a large screen capable of at least VGA as I do a lot of support via remote desktop. I like the on-board GPS (although it isn't essential to me) and I'm currently working on a method to allow some of my clients to view (at my discretion) where I am when I'm out and about for them.
I have no less than four Exchange installations at my office, but they're all lab networks, mimicking client setups. For my own mail I use Live mail from Microsoft because it is simple, easy and just works.
Please consider what I'm saying here: I believe your friend is trying to work dangerously far outside of accepted good practise. You can criticise me for saying that, but you cannot alter the facts.
If he was my client I'd get him an Acer Aspire One, or the new Asus Eee PC with Bluetooth, and a 3G USB connection. I'd then set the laptop up as essentially a thin client and have him log on to a machine at his office using remote desktop.
The Aspire One is a nice little toy with a far larger screen than any WM device, and is hugely cheaper than the HTC Shift. It would give him all the functionality he seems to be after, without risking any data falling in the wrong hands.
Agree but disagree.
OK, I must admit this user is pushing the boundaries of the meaning if the word "mobility" but if you are going to sell a product that synchronises with Exchange, surely that means all possibilities for Exchange (or a pst for that matter).
It's like buying a car and finding out that it runs for 50 miles and then stops, which is what happens with the Advantage - it says it has synchronised but hasn't, no errors, failures, nothing.
By the way, it seems it is not a limit on the size of the mailbox but the number of items per folder. I have split his years into months in the inbox/sent folders and I am on 2004 already.
Takes a long time for the initial sync, but once it does it, every subsequent sync flies through, even over GPRS as the looking for changes happens pretty much straight away, it's the processing of the emails which takes the time.
I was joking about leaving the XDA forum - at the end of the day it is not HTC but Windows mobile that is at fault and I have had several HTC's, started with a Blue Angel I upgraded to WM 6.
Thanks for taking the time.
Adrian.
Found this elsewhere here on XDA-Devs: http://www.pdadb.net/index.php?m=pdachooser
Your friend might have some benefit from using that.
losdelrock said:
OK, I must admit this user is pushing the boundaries of the meaning if the word "mobility" but if you are going to sell a product that synchronises with Exchange, surely that means all possibilities for Exchange (or a pst for that matter).
It's like buying a car and finding out that it runs for 50 miles and then stops, which is what happens with the Advantage - it says it has synchronised but hasn't, no errors, failures, nothing.
Click to expand...
Click to collapse
Now I need to disagree there as well: Not all cars are made equal, either.
It seems to me that you're after a car with the looks of a Lamborghini Diablo, F1 racing performance and handling, space for 8 people and a dog, capable of being driven across the Sahara desert and through the Amazon jungle all with the comfort of a large BMW saloon, all while using only a teaspoon of fuel.
Be a pretty excellent vehicle if it actually existed, but we both know it doesn't, and never will. Now does this mean we should start criticising all car manufacturers, or simply accept some trade-offs when selecting our perfect car?
Dear NanoRuler ,
U rocks , i truly respect you because i have seen many people that are extremely difficult to satisfy yet unable to accept that he or she is difficult to be satisfied . I support u , NanoRuler rules
I prefer the Lamborghini Countach LP500s actually.
Hmm, just did a google on HTC X7510 R.R.P. and this came up:
http://www.cnet.com.au/mobilephones/phones/0,239025953,339285985,00.htm
And so, for that price, or anywhere near what we paid for it, my orginal post on this thread was correct.
A laptop is cheaper and better.
Q.E.D.
Adrian "Lamborgini Countach LP500s" N****
(Surname blanked as I don't want some wierdo turning up at my doorstep with an LP500s and an HTC X7510 attached who has succesfully synced a 60GB Exchange mailbox)
Adendum:
HTC working as well as can be expected, with 1 years emails on it.
losdelrock said:
A laptop is cheaper and better.
Click to expand...
Click to collapse
Laptop and communicator/(mobile computer) - noncomparable models, IMHO... Different sizes, different options...
Why complain
Why did you file a complaint? Lets face it Windows is unstable from the very start. They spent millions developing Vista but nobody wants to use it. If you want something stable, switch to an iphone with an Apple computer.
Living in Israel, I have run into issues with daylight savings time on my Windows Mobile device more than once in the past.
Due to political reasons combined with the usage of a lunar calendar for some purposes (this one in particular), Israel has a differnt daylight savings period each year.
Microsoft has never provided a good and straightforward solution for this. In recent years I had the chance to speak to more than one representative of Microsoft in Israel. The solutions were finally provided, but it never felt like they wanted users to get them.
Of course, without the correct DST settings, all appointments get offset by 1 hour (either compared to real life, or just compared to Outlook, which gets the correct settings from Windows, which in turn gets them from my company's IT manager).
This can become quite a mess if not taken care of in time, i.e., before the DST change occurs.
This year, preparing for the DST change scheduled for the coming Friday (March 27th), I searched the Microsoft support pages and found this update, which is supposed to do the work. I believe this is just the second time Microsoft has released such an update (the first was March 2008).
The update is for several countries including also Iran, Egypt and Argentina.
Thank you for this information!
Great! Solved my biggest mobile problem.
Need Help for Israel DST 2011
Can't find this file anylonger on MS site.
Can you post a download link for KB958729 ?
I have tried kb977014 or kb975353 and neither one solves the issues this year 2011. Any suggestions ?
skamin said:
Living in Israel, I have run into issues with daylight savings time on my Windows Mobile device more than once in the past.
Due to political reasons combined with the usage of a lunar calendar for some purposes (this one in particular), Israel has a differnt daylight savings period each year.
Microsoft has never provided a good and straightforward solution for this. In recent years I had the chance to speak to more than one representative of Microsoft in Israel. The solutions were finally provided, but it never felt like they wanted users to get them.
Of course, without the correct DST settings, all appointments get offset by 1 hour (either compared to real life, or just compared to Outlook, which gets the correct settings from Windows, which in turn gets them from my company's IT manager).
This can become quite a mess if not taken care of in time, i.e., before the DST change occurs.
This year, preparing for the DST change scheduled for the coming Friday (March 27th), I searched the Microsoft support pages and found this update, which is supposed to do the work. I believe this is just the second time Microsoft has released such an update (the first was March 2008).
The update is for several countries including also Iran, Egypt and Argentina.
Click to expand...
Click to collapse
globalgpj said:
Can't find this file anylonger on MS site.
Can you post a download link for KB958729 ?
I have tried kb977014 or kb975353 and neither one solves the issues this year 2011. Any suggestions ?
Click to expand...
Click to collapse
Hi globalgpj,
KB958729 will not help you, it's only good for 2009.
I myself am facing the same problem since yesterday morning, obviously.
A Microsoft solution is not available, quite clearly because of the discontinuation of WinMobile and transfer to WP7.
What we need to be looking for is the registry entry that sets the daylight savings change date, and modify it to next Friday, which is when we really change to DST here in the holy land. This might not be easy. See the info here, which I'm still trying to figure out.
This link does show a registry entry [HKEY_LOCAL_MACHINE\Software\Microsoft\Clock] / "HomeDST": REG_DWORD, which looks like it it can provide a temp solution. That is, if you change it from "1" back to "0", you disable DST. Then you can set it to "1" again next Friday morning.
However, I've tried, it keeps changing back automatically.
So, no solution so far, sorry. I'll keep trying and let you know if I find anything. Otherwise, perhaps a different time zone (Moscow?) for the coming week will do the trick.
Thanks for the detailed reply.
It's sad that MS is not on top of this. There is only millions of users that will have a problem without all the proper settings. For MS its really a little research and posting a cab every year.
Alternatively, someone could write a program that we could even purchase to effect these sort of changes that are required from time to time.
In the meantime, I have set the dword value to 0 and just created a cab to just change it back to 1 next week.
Cheers
skamin said:
Hi globalgpj,
KB958729 will not help you, it's only good for 2009.
I myself am facing the same problem since yesterday morning, obviously.
A Microsoft solution is not available, quite clearly because of the discontinuation of WinMobile and transfer to WP7.
What we need to be looking for is the registry entry that sets the daylight savings change date, and modify it to next Friday, which is when we really change to DST here in the holy land. This might not be easy. See the info here, which I'm still trying to figure out.
This link does show a registry entry [HKEY_LOCAL_MACHINE\Software\Microsoft\Clock] / "HomeDST": REG_DWORD, which looks like it it can provide a temp solution. That is, if you change it from "1" back to "0", you disable DST. Then you can set it to "1" again next Friday morning.
However, I've tried, it keeps changing back automatically.
So, no solution so far, sorry. I'll keep trying and let you know if I find anything. Otherwise, perhaps a different time zone (Moscow?) for the coming week will do the trick.
Click to expand...
Click to collapse
globalgpj said:
Thanks for the detailed reply.
In the meantime, I have set the dword value to 0 and just created a cab to just change it back to 1 next week.
Cheers
Click to expand...
Click to collapse
Doesn't it keep changing back to 1 for you?
Found this thread created recently on another website. I thought you guys might be interested in reading the content.
Github page: https://github.com/julKali/nokia8-evenwell
Here are some of the most interesting comments:
mattlondon 2 days ago [-]
So I have spent some initial time looking at this.
com.evenwell.autoregistration.Caivs has some worrying looking stuff.
There is a website here with the username and password in cleartext in the jars: https://www.c2dms.com Nothing visible/doable once logged in from what I could see.
It also appears to be collecting fine-grained location data, e.g. this is the output from logcat (I have obfuscated my own GPS coords here, but they are 6 digits of accuracy)
Code:
2019-03-30 19:38:21.406 15139-15159/? D/[CAIVS] LocationFinder: LocationUpdated: 3.location:Location[gps 51.xxxxxx,-0.xxxxxx hAcc=39 et=+1d19h59m28s923ms alt=102.50201416015625 vel=3.09 bear=14.3 vAcc=24 sAcc=3 bAcc=10 {Bundle[mParcelledData.dataSize=96]}]
2019-03-30 19:38:21.406 15139-15159/? D/[CAIVS] LocationFinder: updateLocation: gps accuracy:38.592003
2019-03-30 19:38:21.406 15139-15159/? D/[CAIVS] LocationFinder: updateLocation: is in accuracy :1000
com.evenwell.autoregistration.Utils.RegisterManager seems to be doing some scheduled checks and doing something with this collected data in the first 24 hours, then phased at 15 and 90 days. It is not clear what is happening having only done an initial scan over this.
It does look like they are doing some checking to see if the device is a Nokia device and selectively doing or not doing location-based stuff based on that, e.g. from com.evenwell.autoregistration.Utils.GetInfo
Code:
2019-03-30 20:09:25.108 16558-16577/? D/[CAIVS] GetInfo: getCellLocation: in black list
Further investigation probably warranted. This looks a bit suspect and might only send data on specific days (and would explain why I did not notice anything outbound over my 4 day period of checking before).
Click to expand...
Click to collapse
I found this in English: https://web.archive.org/web/20081027134825/http://www.cseed....
Quote: "CAIVS notifies our system when the handset is purchased. Data includes the date, time, and location that a SIM card is first inserted into the handset, the inserted SIM card's telecom operator, the handset's operating system, the handset model and phone number, and even the time when it is first turned on. "
WTF.
It is not clear at the moment if there is a blacklist on the MCC code going on in com.evenwell.autoregistration.Util.XMLHelper that reads from /product/etc/AutoRegConfig.xml is this line:
Code:
<NOKIA>
<REJECTMCCLIST>232,206,284,219,280,230,238,248,244,208,262,202,216,274,510,272,222,247,295,228,246,270,278,204,242,260,268,226,231,293,655,214,240,228,234,235,520</REJECTMCCLIST>
</NOKIA>
These are - I think - the Mobile Country Codes (https://en.wikipedia.org/wiki/Mobile_country_code) it gets from the cellsite. This list is basically the EU + South Africa, Thailand and Indonesia. Don't know what things are like in SA, Thailand or Indonesia but in the EU this sort of thing would not be acceptable. Looks also like there is a hard-coded short-circuit in getLocation() in com.evenwell.autoregistration.Util.GetInfo to always return no location lat-longs which appears to trigger another shortcut in RegisterManager that shortcuts out to the "Caivs not in registration phase" log output which returns without triggering the sendToServer() calls on other code paths.
I am not convinced that this will never send location back, but looks like it might have been updated with to prevent phoning home in those countries in the MCC list (and maybe by hard-coded shortcuts the actual code). This would meet with what was said with there recent phoning home response from Nokia - i.e. (https://translate.google.com/translate?u=https://nrkbeta.no/...)
Click to expand...
Click to collapse
As foobarbazetc noted, the listed packages have been specifically developed for Nokia (HMD). And although many only actually send telemetry on Nokia phones that have been sold in China, there is still quite a lot of data at stake that can be used to track the device when combined with data from other sources.
I wanted to share my findings to create the awareness that the mechanisms are there and it only takes a little misconfiguration (see https://arstechnica.com/gadgets/2019/03/hmd-admits-the-nokia...) and all this goes straight to the Chinese authorities.
Click to expand...
Click to collapse
full thread: https://news.ycombinator.com/item?id=19530670
This is why I feel like a custom rom for this phone is long overdue so we can use our phones free of concerning bloatware and privacy issues.