Database Info

activesync support code : 1

My phone = HTC wizard (WM5)
I sync with my university's Exchange 2003 server.
OK, the other day i took three pics (100-150KB each) with my phone camera. I tried to email them to one of my hotmail accounts. I did this by clicking on the pics (in the Pictures & Video folders) and selecting "Send". Then It asked me to select an account and i choose "outlook" which i assume is the email i sync with exchange because the only other option was MMS.
Then i clicked on send/recieve and it synchronised with exchange etc, but then it said Attention Required and the emails had not been sent. I tried this many times but could not get the emails to be sent. When i connected my phone to the computer and tried it thru my computers activesync, it still didnt send the emails, giving me support code 1 error.
That support code isnt even listed with the others here.
http://www.pocketpcfaq.com/faqs/activesync/exchange_errors.php
i even tried changing my activesync settings to download full emails and full attachments (i.e. not only if attachment smaller than <insert number>KB.
in the end i gave up and deleted the emails. now when it connects with activesync i get no problems and no support code 1.
I am just wondering why it couldn't send a few simple emails with pics attached.
ALSO, since im making a thread anyway, my outlook.ost file is 0KB. Is that normal?

Similar problem with HTC Touch Diamond
Hello friends,
I am having similar problem with my Touch Diamond. A few of my contacts fail to synchronize. I get the error Support Code:1
Any help??

Have you tried duplicating this again at all? Like with just one pic.

Support Code 1
Hi people,
Hi had this ERROR when I was synchronizing all my stuff in my kaiser. I found the solution with my friend google and this forum:
Click Start > Run and type the following: Regsvr32.exe %Windir%\System32\ole32.dll
Click OK, Reboot your PC. Sync again.
After reregistering ole32.dll, you should scan all items on your mobile device for unsynced annotations. If there are, CHANGE the item on the mobile device and sync. This is the only way to keep all your changes made and sync them to your desktop PC.
Some of the items where having issues and that was the origin of "the support Code 1"

active sync support code:1 Alltel Touch Pro
Scan how, what do I do on the phone?
I'm getting a number of items that were recurring b'day entries
I found and deleted them on the PC, but I can't find them on the phone
to delete them. I'm still trying to setup the phone, so if needed, I can do a
cold reset. Alltel replaced a ppc6800 with the touch pro. *sigh* I miss
all the buttons. Anyway I do have good data in Outlook and a good PIMbackup
just before turning in the old phone. I tried the ole32.dll thing but no luck.
Can anyone suggest a button mapping program, the windows one only sees
the 'red' button as programmable? I'm also looking for a 'how-to' to use
SPB's P+ & Mobile shell instead of the touch3d thing. I have Resco Regedit
and Resco File Explorer.
Thanks

Activesync Support Code 1
I hope this is helpful to someone with Activesync problems.
I sync my AT&T Fuze with Outlook on my desktop using Activesync 4.5 on XP. Contacts, calendar, tasks, notes. My first sync just loaded up my Fuze from Outlook, based on existing data that was previously synced with 8525. Subsequent incremental syncs worked fine, until one day I started getting the infamous Support Code 1 along with a long list of Fuze updates that would not sync to Outlook. I was amazed at how little information there is on the web about these types of Activesync errors.
I finally figured it out. I had imported a new Outlook data file into Outlook, because I needed to convert it from Outlook format to Outlook Express format. After the conversion, I had left the second Outlook data file (mail, calendar, tasks) in Outlook, even though it was not being used. Apparently, the presence of this second Outlook data file was enough to confuse Activesync and prevent the syncing of new updates from my Fuze. After I deleted all traces of the data file from Outlook (and thus had only my single main data file), Activesync began working again, and the Support Code 1 did not occur. I realize that I am just describing symptoms, but since I can do what I need to do, I am not digging deeper. Perhaps there is a way to tell Activesync which Outlook data file to use, but I don't care.

change contact-pictures to 240x320 pixels
Make sure your contact-pictures do not exceed the 240x320 pixels format as larger pictures cannot be synced in outlook!

fuzzynco said:
Scan how, what do I do on the phone?
I'm getting a number of items that were recurring b'day entries
I found and deleted them on the PC, but I can't find them on the phone
to delete them. I'm still trying to setup the phone, so if needed, I can do a
cold reset. Alltel replaced a ppc6800 with the touch pro. *sigh* I miss
all the buttons. Anyway I do have good data in Outlook and a good PIMbackup
just before turning in the old phone. I tried the ole32.dll thing but no luck.
Click to expand...
Click to collapse
How do you scan for offending items on the phone? I have this same issue with 25 birthdays and anniversaries on my phone. They don't show up in the calendar on the phone or in Outlook 2007, though. How do I find them?

XP & activesync v4.5 support code : 1
ibrubeer said:
How do you scan for offending items on the phone?
Click to expand...
Click to collapse
Did you ever get or find a answer to this question? I'm getting this error with a recurring task that occurred in the past. And the support code 1 indicates the item is on the phone. But I can't find a way to view old tasks on the phone at all. I go to the referenced year/month and it's simply not there.
I've wiped the device, but my situation is complicated by syncing with Win7 at home with no issues and win xp at work. Why mobile device under Win7 pushes old tasks you can't view on the phone is it's own issue.

rhfritz said:
Did you ever get or find a answer to this question? I'm getting this error with a recurring task that occurred in the past. And the support code 1 indicates the item is on the phone. But I can't find a way to view old tasks on the phone at all. I go to the referenced year/month and it's simply not there.
I've wiped the device, but my situation is complicated by syncing with Win7 at home with no issues and win xp at work. Why mobile device under Win7 pushes old tasks you can't view on the phone is it's own issue.
Click to expand...
Click to collapse
Wow! Time flies, and it didn't take long for my reminder to reply to this to get buried WAY at the bottom of my Inbox. Sorry for the delay. The way that I solved this problem was through Outlook. I sync with Outlook, and I believe that I went in and deleted them from there. I believe that if you go into the Calendar in Outlook, and select "Events" for the current view, you may find some strange looking events. Mine were events that started out with a couple of blank spaces. I believe they were birthdays/anniversaries that didn't have any names in them, only spaces. At any rate, you should already have SOME indication as to the name of the events, and you should look for those and try to delete them.
I have since then flashed a couple of times, so I'm not sure if it got fixed by flashing or with the Outlook solution. Needless to say, I haven't had this problem since, so I suspect that it was a random problem that got fixed at least by reflashing. Sorry.

ibrubeer said:
The way that I solved this problem was through Outlook. I sync with Outlook, and I believe that I went in and deleted them from there. I believe that if you go into the Calendar in Outlook, and select "Events" for the current view, you may find some strange looking events. Mine were events that started out with a couple of blank spaces. I believe they were birthdays/anniversaries that didn't have any names in them, only spaces. At any rate, you should already have SOME indication as to the name of the events, and you should look for those and try to delete them.
Click to expand...
Click to collapse
I fixed it through outlook as well. Though I did find some way to see the event on the phone. Thanks!

are my contacts gone?

I was having trouble making outlook work. It just suddenly would not start up. All the typical advice, and a lot of nontypical advice, failed. Reinstalls failed. So, I have to move on and I proceed to sync up with a separate machine.. a laptop.
There are already 2 profiles that the phone is synced with, so it tells me I have to delete one. I delete both. They're just profiles, after all, and they don't actually work any more.
Now, all my contacts are gone. I've got a really bad feeling that I just told my phone to delete all my contacts.
I'm a programmer. If that's indeed what just happened, this is such astoundingly bad design that I'm pretty much ready to write off windows mobile as "crap"--especially given the fact that I did all this BECAUSE outlook randomly decided to stop working (the famous crash upon startup).
Is there anything, no matter how technical, I can do to get these contacts back?

I just looked at pim.vol in the phone root, and found some of the information in my contacts list, so it implies to me that it should still be there / recoverable. How can I make the phone / outlook / activesync sort this mess out?

hello i'm afaid i'm not much help. but i think i lost all my contacts as well! very very bad. i upgraded to outlook 2003. i deleted my sync settings and created a new relationship. i ran activesync. outlook/activesync deleated all my contacts!! i wanted my contacts to populate outlook...
i'm sick,
tom

malefactor said:
I just looked at pim.vol in the phone root, and found some of the information in my contacts list, so it implies to me that it should still be there / recoverable. How can I make the phone / outlook / activesync sort this mess out?
Click to expand...
Click to collapse
Reinstall the PIMbackup in your phone and restore the Pim.vol or transfer the pim.vol to a miniSD card and get a card reader and backup to your PC.hope it'll do the trick.Secondly,it's been reported that the outlook 2007 is having sync problems with contacts on wm6,install outlook 2003 and check if it works out.
Good luck

I'm able to restore the prior pim.vol, finally. But all the contacts are still gone. The microsoft user groups (and microsoft employees that post in there) are quite silent about this - I even tried posting there.
Meanwhile, I have tried every version of outlook I can find. Nothing will actually run on my machine. It's only when you experience something like this that you figure out just how amazingly bad Microsoftware is; I spent about 2 hours trying to make Outlook work, doing everything from erasing all profiles and contacts, re-implanting / re-registering DLLs, to invoking it in every kind of safe mode.. complete uninstall + reinstall..
No dice. Outlook crashes upon startup without a single word as to why. I EVEN TRIED debugging it with visual studio. I'm not a wintel programmer, but it looks to me like the software branched to a nonexistent address (opcodes were garbage).
It is pathetic that Outlook can crash for 50 different reasons with the same failure characteristics, and it holds the user in contempt.
I won't use software like that if I can avoid it. I hope the googlephone buries windows mobile.

Please Help - Exporting information from PPC to Desktop Outlook

I'm pretty new to ppc's, so this may be a dumb question....
Recently the Outlook server at my office crashed and the guys at work had to format the whole thing. Now the Outlook on my desktop is basically empty, and I thought I could just sync my ppc and get all the contacts and calendar entries etc back to the desktop.
But when I tried, it says "there's been a change made on your server that requires you to re-synchronize all items on your device. You may lose changes made since your last successful synchronization. Support code: 8600050d"
If I click "Yes" to continue, it'll wipe everything from my ppc. I've already selected the option for "If there's a conflict: Replace item on desktop".
What can i do?
I'm using HTC Touch Dual, and running Windows XP....Thanks....

I've seen this error when there is a time difference between the PPC and Outlook, as a result of traveling. In your case, is probably due to the server crash. You can try deleting the AtiveSync partnership and then create a new one. AS will ask you to select which info to keep, i.e. Outlook -> PPC, Combine PPC and Outlook or PPC -> Outlook. Just select the PPC overwrites Outlook at that point. HOWEVER, I don't know how will it handle PPC emails in subfolders (that is, will it create the subfolder structure in Outlook?). So, just to be save, do a PIM backup on the PPC before you try anything. Good luck.
PS,
Also, your IT guys should have a kept a backup!!! Or at least, setup your Outlook to use a PST file on your computer to store the information.

Thank you very much, it worked after I deleted the ActiveSync partnerships.

[Q] Making life easier post-flash

I have a little question. My PIM databases are enormous (been growing since 1997 in fact!), and synching up after a flash is just so annoying.
The obvious alternative would be to use PIMbackup or similar to simply write those back after a flash. BUT! The problem is that since Activesync considers it a NEW device, once you sync, instead of realizing the PIM data is all there, it thinks that it's "foreign" data and you end up with double everything - double contacts, double meetings, and so on.
I am sure there's a reg entry somewhere that "remembers" the partnership with your computer, so that Activesync recognizes PIMbackup-restored data as your original PIM data.
In fact, if I use for instance SPB backup on a clean ROM, that's exactly what happens, Activesync/Outlook is sure it is exactly the same phone, and doesn't give me any duplicates.
I thought you might know what that would be? I am sure it is MORE than just the "Owner" settings in the registry.
I'd be grateful for any info you have.
Thanks and all the best!
Laz

You can back up active sync partnerships with the backup tool in sk tools. It's much more than just one reg entry, and it's totally worth it to backup/restore the AS partnerships. Over-writing pim.vol with a copy from your sd card is also a lot faster than syncing, although sometimes it doesn't take the first time (you need to soft reset after doing it).

I made my life a million times easier when i used google's free exchange server to sync my contacts, calender, and mail.
First thing i do whenever i flash a rom before restoring anything else, is go into activesync and establish the server. (use ssl, username is your email, address is m.google.com - only sync calendar, email, and contacts, nothing else).
Voila, all your contacts will be synced up. Takes me about 5 minutes and all of my contacts (complete with picture id's and every detail) are back on my phone. And as an added bonus, i can access my address book via http://contacts.google.com
From what i understand, there is even a way to save these settings to your XDA_UC folder on your storage card making it a part of the UC process (don't know if UC is built into FUZE roms, i upgraded to a Tilt2 a month ago, it wasn't the last time i was browsing the Fuze roms....)
But yeah, I found ActiveSync to my computer a total waste of time - duplicates are a PITA, data is lost, or in my case 2 years ago my phone was stolen - and activesync failed the last time i had synced my phone - loosing about 30% of the contacts I had gotten since my last sync!

Farmer Ted said:
You can back up active sync partnerships with the backup tool in sk tools. It's much more than just one reg entry, and it's totally worth it to backup/restore the AS partnerships. Over-writing pim.vol with a copy from your sd card is also a lot faster than syncing, although sometimes it doesn't take the first time (you need to soft reset after doing it).
Click to expand...
Click to collapse
Hah! I knew there was a simple way to sort it out! Thanks Farmer Ted!

[Q] Backup contacts, calendar and files from WM5

I have an XDA Argon running WM5. It has on it all my contacts, calendar etc. plus lots of Excel, Notes and other files. It used to synchronise with my notebook PC, but now whenever I connect it to the notebook either the notebook overwrites the data in the mobile, or vice versa. I have not therefore dared to synchonise it for over a year now, so both devices now have a lot of differences. Also I suspect the root of the problem is that somehow the timestamps (or whatever Mobile Device Center uses to control its sync process) have got messed up.
How do I, without risk of losing any data either in my mobile or in my notebook, get the two re-synchronised?
Either I need to back up both sets of data to somewhere I can restore from before trying to sync, or I need a sync process that will never delete or overwrite anything without asking for permission first. So far I've failed to find either solution. I can back up the files from the mobile to an SD card, but I can't find out how to back up the calendar and contacts. Is there a web service that will do it (without connecting to the PC)? Or can I create a new Outlook account and copy the mobile items to it in some way (without the risk that the PC writes the empty Outlook account into the mobile thus deleting everything)?
Hope someone can suggest a safe way out of this mess...
Thanks - Rowan.