I have a Fido Razr HD (xt925) in Canada, running stock JB, not unlocked/rooted/anything, just the standard phone.
So I did a hard reset, on the suggestion of some to deal with the stuttering issues (which I found were quite bad). Now I have somewhat of a worse issue, it's stuck in an infinite loop of the android update logo (the green android with the spinning blue thing), then a black screen then the motorola logo. Occassionally it shows the android logo on it's bag with a red symbol with a ! in it (which I presume means it's corrupt). It's just repeating endlessly. After 20 minutes or so I tried a few things, plugging it into a PC, holding down the power/volume up/volume down buttons (which makes it go to a black screen while I'm holding them, but then it goes back to looping as soon as I release them), nothing works.
Any suggestions on what I can do or is this a return to the store because it's dead problem?
Just try Power + volume down for 10 seconds (simulates a battery pull.) Aside from that if you can get into stock recovery try wiping data and cache and then rebooting. If you can't, take it back.
champdood said:
I have a Fido Razr HD (xt925) in Canada, running stock JB, not unlocked/rooted/anything, just the standard phone.
So I did a hard reset, on the suggestion of some to deal with the stuttering issues (which I found were quite bad). Now I have somewhat of a worse issue, it's stuck in an infinite loop of the android update logo (the green android with the spinning blue thing), then a black screen then the motorola logo. Occassionally it shows the android logo on it's bag with a red symbol with a ! in it (which I presume means it's corrupt). It's just repeating endlessly. After 20 minutes or so I tried a few things, plugging it into a PC, holding down the power/volume up/volume down buttons (which makes it go to a black screen while I'm holding them, but then it goes back to looping as soon as I release them), nothing works.
Any suggestions on what I can do or is this a return to the store because it's dead problem?
Click to expand...
Click to collapse
Did you ever get it fixed? I had the same issue and eventually found a path to success. Let me know if not and I'll see if I can help!
zimzum57 said:
Did you ever get it fixed? I had the same issue and eventually found a path to success. Let me know if not and I'll see if I can help!
Click to expand...
Click to collapse
I wouldn't mind if you posted your path to success in case I run into the same problem at some point. My bootloader hasn't been unlocked as of yet. I'm holding out for a ROM that's really, really worth a proper flashing but am scared as hell about the issues people run into.. factory reset loops and failures, bootloader unlock loops now apparently. With the exception of Busybox, which has an uninstaller, I have everything symlinked into my /system directory from a folder in /data and it works great and makes everything easy to keep track of but there's always the doubt of the stray app that put a file there when I granted permission and I didn't know about it.
For my Razr HD, I found that holding volume up and down while the android logo did it's spinning until it ended got me to the recovery menu.. However this hasn't really fixed anything, every time I restart the phone it goes through the same process again and does a hard reset all over again. After a few seconds in the recovery menu it restarts the phone again and goes through a normal load process, but the phone is hard reset every time. It doesn't matter what option I select in the boot menu, it does the same thing (so I don't think it's detecting what option I select at all).
So back to Fido it goes.
Scratch the above post, someone posted a fix on the Fido forums that works perfectly, see thematrix49's post here - fido.ca/t5/forums/forumtopicpage/board-id/Smartphones/thread-id/8805
Same issue. Took me a while to figure it out through an amalgamation of various online helps. I repeated it several times to make sure it worked before I posted.
I was experiencing android logo with blue loading bar... after a few seconds it would stop and then quickly show the android symbol on its back with a red exclamation point logo. Then it would shut off.
- To restart, press and hold both power and volume down for approximately 10 seconds, then let go of the power.
(Should show Motorola logo, then go to green Android logo again)
- At Android Logo, immediately press the middle of the volume up/down rocker.... this should engage both buttons at once.
(I was able to initiate this with one press in the middle of the volume rocker... other times it took me a few quick presses)
(If done properly, the screen should stop and some yellow text will appear on the left side of the android logo.. let it continue, it may fail)
It should say:
Formatting /data....
Formatting /cache....
Data wipe failied.
Performing BP Masterclear...
This will bring up a blue text menu at the top. Use volume up/down to navigate. Power to select.
Go down to "wipe data/factory reset" and select by hitting power. Go down to "yes" and select by hitting power.
It should properly format the /data and /cache after about a minute. Once it completes it will bring the blue text menu back up. Select "reboot system now" by hitting the power button.
Voila.
Click to expand...
Click to collapse
Took a while to get the volume press to work, it's just a press, not a press and hold. I just kept tapping it over and over until it worked.
Guys can you post your build.prop and default.prop files? it needed to get fido fw with jb.
THANK YOU.......My Motorola xt925 went "Boot Loop" after i reset the settings. Neither Telstra or Motorola could help. Excellent work Champdood.......
champdood said:
Scratch the above post, someone posted a fix on the Fido forums that works perfectly, see thematrix49's post here - fido.ca/t5/forums/forumtopicpage/board-id/Smartphones/thread-id/8805
Took a while to get the volume press to work, it's just a press, not a press and hold. I just kept tapping it over and over until it worked.
Click to expand...
Click to collapse
You are a king among men. I was stuck on this issue for so so so so long. I was downloading roms and trying to flash them and god knows what else!
champdood said:
Scratch the above post, someone posted a fix on the Fido forums that works perfectly, see thematrix49's post here - fido.ca/t5/forums/forumtopicpage/board-id/Smartphones/thread-id/8805
Took a while to get the volume press to work, it's just a press, not a press and hold. I just kept tapping it over and over until it worked.
Click to expand...
Click to collapse
THANK YOU! You just saved me so much trouble and it was quite the worrisome situation I was in. Sidenote for anyone reading this after June 6, 2013. The link to that Fido forum may be dead but Champdood's instructions are the straight goods! :good:
Is there a permanent fix for this? I have to go through those fix steps every time I wipe my phone as it continues to go into loop...
FunkmasterC said:
Is there a permanent fix for this? I have to go through those fix steps every time I wipe my phone as it continues to go into loop...
Click to expand...
Click to collapse
Me too! I also noticed that the version that re-installed (the one time I did it) wasn't completely stable. It acted super weird adding an icon of one of my apps to the top left position of the screen one swipe over from the main/home screen every time I did a reboot.
At first I didn't even know what was happening only that my Google Now widget (which I usually keep in that space) was disappearing every time I rebooted and an icon was in the top left corner instead. Finally, I realized what was happening. Weirdest part of it all is that if the OS put an icon in there, on a reboot it would remain the same. But if I tried putting an icon there (or widget) on reboot it would be replaced.
Champdood saved my phone...
I would like to add that the same thing happened to me. I performed a factory reset from Settings > Privacy > Factory Reset and that just sent the phone into an endless loop of red logo > android logo > android logo on back > power off > repeat. Nice job Motorola.
On Motorola help pages it was all about Power button + Down and getting the white menu where you volume down to choose and volume up to select. That would successfully reset the phone but as soon as I powered down and up again: back in the infinite loop.
In desparation, I found this thread. Completely unique to hit the Power Up+Down simultaneous as a press not a hold when see the Android logo, indeed, brought up a blue screen, followed the instructions, successfully reset and so far, have been able to successfully power down and back up again. Will be bookmarking this page.
Thank you so much Champdood!
Alternative External Reset Instructions from Motorola themselves...
Hey, as mentioned Champdood's factory reset instructions work fine. Since reading this thread, I realized other's are having the same problem resetting using the menu (Settings > Privacy > Factory Reset), so I initiated a chat with Motorola about this. The person would not respond to my quizzing about the reason for this but did say it was called an Internal Reset and then named Champdood's method the External Reset. He also gave slightly different instructions for accessing the blue menu. I am reproducing both sets of instructions for you all here:
From Motorola Customer Service:
PERFORMING AN INTERNAL RESET:
From the home screen of your phone, touch Menu
Touch System settings
Scroll down and touch Privacy
Touch Factory Data Reset
Scroll down and check Erase internal storage if you would like to erase all the data on the phone internal storage such as applications, music, movies or photos.
Touch Reset Phone
PERFORMING AN EXTERNAL RESET:
WARNING: When using this feature; everything is deleted from the device.
NOTE: Reset will require a minimum battery level of 25%. If you are unable to perform a reset, please charge for 20-30 minutes and try reset again.
With the phone powered off, press the VOL UP + VOL DOWN KEY together + POWER KEY .
The device will display different BOOT OPTIONS
Use the VOL DOWN Key to SCROLL to Recovery and VOL UP Key to SELECT
Tip: If the device reboots, you may have waited to long to make a selection, you will need to begin the process again.
The device will display the Motorola logo and then the Android in distress ( logo with Exclamation mark)
Press and hold the VOL DOWN key for 5-10 seconds
While still holding the VOL DOWN key tap and release the VOL UP key.
The device will display additional menu options (Text will appear in BLUE)
Use the VOL DOWN Key to scroll to Wipe data / factory reset and the POWER Key to SELECT this option.
Use the VOL DOWN key again to select YES - delete all user data and press the POWER key to CONFIRM
Once the Formatting is complete, press the POWER key to confirm a REBOOT
The device will reboot and start the normal power up sequence .
Motorola Razor Issue Fixed
Your Tip really helped me fix my Motorola Razor HD phone.
Created my account only to write a thanks and to comment for the same.
Thanks
Another thanks.
My wife's phone was doing this after a Settings menu factory reset, but the instructions champdood posted worked.
I had to re-re-format the data and cache partitions about four times, but after that it worked!
And somehow root was preserved; SuperSU was missing, but I had root over adb.
Cheers champdood.
Perfect fix
champdood said:
Scratch the above post, someone posted a fix on the Fido forums that works perfectly, see thematrix49's post here - fido.ca/t5/forums/forumtopicpage/board-id/Smartphones/thread-id/8805
Took a while to get the volume press to work, it's just a press, not a press and hold. I just kept tapping it over and over until it worked.
Click to expand...
Click to collapse
Hey Champdood, THANKS! Your fix worked a treat - XT-925 now back on-line and loving it!!
Awesome, looks like the fixed worked on this POS Motorola I got here at work. Thanks.
my verizon xt 925 stucks at the loading screen logo, after it i had a low battery and it went off. Please help, my email is [email protected]
anthony
hello guys
i have the problem with my motorola xt925,
it refused to boot, uit only gets stuck at the loading screen logo (the red eye)
i tried hard reseting it but it does not show the android distress after i selected the recovery in the boot menu.
please help
My new rooted OP7 seems to be going well. Continuing with the set-up and doing back-ups every few steps.
One things that puzzles me is that I cannot power off the phone. When I select "Power Off" by long-pressing the power button, the phone goes to the screen that says "The boot loader is unlocked (…)" — at which stage all I can do is Volume minus/plus + Power, which reboots the phone.
If I go to the Bootloader and select Power Off, the same happens: the screen that says "The boot loader is unlocked".
I rarely switch off my phones so it's not a huge problem, but wonder if this is expected behavior on a rooted OP7.
Thanks in advance.
Hi! To power off your oneplus 7:
1: Long press the power button just until you feel the vibration (Without turning the phone off). About 2 seconds.
2. On the right side of the phone screen, there will be a vertical popup that gives you the option to a. Power off, b. Restart, c. Recovery, d. Bootloader, e. Screenshot.
Press a. Power off.
That will power that baby down.
(I am not sure if this is also your question, but I am writing it anyway ?). When powering on or rebooting the phone and you come across This Screen You Mentioned: "If I go to the Bootloader and select Power Off, the same happens: the screen that says "The boot loader is unlocked".
Do nothing, absolutely nothing, and the phone will boot normally.
I hopsies that answered your question.
Hey there!
Thank you for your reply.
What I was trying to say in my first post is that when I select "Power Off" from that vertical bar you mentioned, the phone does not power off, it goes to the screen that says "The boot loader is unlocked".
But actually, tried it again, and this time it did power off.
Maybe it's fixed!
My set-up is nearly complete.
Backup backup backup.
who ah way said:
My new rooted OP7 seems to be going well. Continuing with the set-up and doing back-ups every few steps.
One things that puzzles me is that I cannot power off the phone. When I select "Power Off" by long-pressing the power button, the phone goes to the screen that says "The boot loader is unlocked (…)" — at which stage all I can do is Volume minus/plus + Power, which reboots the phone.
If I go to the Bootloader and select Power Off, the same happens: the screen that says "The boot loader is unlocked".
I rarely switch off my phones so it's not a huge problem, but wonder if this is expected behavior on a rooted OP7.
Thanks in advance.
Click to expand...
Click to collapse
I don't know how to fix your issue but I can say that my Oneplus 7 is also rooted with magisk and it does not do that. Although when I try to charge my powered off phone it gets stuck on the bootloader unlocked warning screen until i reboot it with power button + vol up.
lavis800 said:
I don't know how to fix your issue but I can say that my Oneplus 7 is also rooted with magisk and it does not do that. Although when I try to charge my powered off phone it gets stuck on the bootloader unlocked warning screen until i reboot it with power button + vol up.
Click to expand...
Click to collapse
I think that's what I'm noticing:
- when the phone is unplugged, it's possible to power it off
- when the phone is plugged in, it's impossible to power it off (gets stuck on the screen that says "The boot loader is unlocked (…)", at which stage it's Volume+/- && Power.
who ah way said:
I think that's what I'm noticing:
- when the phone is unplugged, it's possible to power it off
- when the phone is plugged in, it's impossible to power it off (gets stuck on the screen that says "The boot loader is unlocked (…)", at which stage it's Volume+/- && Power.
Click to expand...
Click to collapse
It does not matter if the phone is still charging when it is in this state. But is it really charging ?
Everyone stop!!!!!!!
The Bootloader is Unlocked warning screen is Normal when rebooting the phone.
When it boots to that screen, Don't do anything.
Your phone will boot normally after it is done "warning" you that the phone is unlocked. It will do this after every reboot if you unlocked your bootloader.
Again, if it boots to the bootloader unlocked warning screen, Don't do anything.
It will start Normally, if you leave it alone.
This is Normal.
Again, Don't do anything when this screen shows up.
Your phone will finish booting afterwards and then it will show the boot animation and then it will show the lockscreen.
Again and again, you Do Not need to do Anything when this screen shows up. This is normal, your phone will boot after the warning screen goes off (about 1 min to 1 1/2 min).
Again and again and again, you Do Not need to anything when the warning screen shows up.
There is nothing wrong with the phone.
This is completely normal. (Although, that's what they said about puberty too...:cyclops
Hi Everyone,
Phone decided to randomly turn off (at around 80% charge) and now won't boot. Have tried all the basic TS guides.
have tried:
-Charging - no on-screen displays
-Holding power button for various intervals
-Button combinations (Power + vol up....etc)
Connecting to PC gives me an indication that it has detected a USB connection, then consistently after ~40s I get the disconnect notification sound. Then off for 20s and the the cycle repeats.
I'm assuming it is stuck in bootloop for some reason but still nothing from the screen.
Phone hasn't been dropped, rooted, is running stock ROM etc...
any ideas?
Assuming the bootloop isn't caused by hardware failure then you can try forcing your phone into its Recovery mode by holding down the power button and volume down button simultaneously. From here, you may be able to roll your phone back or restore a previous backup. However, this often results in data loss, which isn't ideal, so you might have to weigh up your options.
If this doesn't work, you'll need to enter your smartphone's Safe Mode. When your phone is booting, and you see the manufacturer's name appear, press and hold the volume down button to put your device into Safe Mode. Here, you can follow prompts to hopefully remove whatever program, app, or software updates forced your phone into a bootloop.
xXx yYy said:
Assuming the bootloop isn't caused by hardware failure then you can try forcing your phone into its Recovery mode by holding down the power button and volume down button simultaneously. From here, you may be able to roll your phone back or restore a previous backup. However, this often results in data loss, which isn't ideal, so you might have to weigh up your options.
If this doesn't work, you'll need to enter your smartphone's Safe Mode. When your phone is booting, and you see the manufacturer's name appear, press and hold the volume down button to put your device into Safe Mode. Here, you can follow prompts to hopefully remove whatever program, app, or software updates forced your phone into a bootloop.
Click to expand...
Click to collapse
It won't boot at all, the screen doesn't turn on. But surely something like this doesn't just randomly fail
My recommendation: take phone to authorized service center and let them try to fix it.
A few weeks after switching from my old S7 Edge to my old S8 (which I did about a month ago), I tried turning on my S7 Edge only for it to enter recovery mode. Since the power button is broken, I figured I would have to reboot it out of recovery mode using ADB on my PC. When I switched my S7 on again the next day to enter recovery mode and connect it to my PC, I got to the "installing updates" screen that precedes recovery mode. This screen showed up for about three seconds before my screen went black. After 10 seconds my phone rebooted and went back to the "installing updates" screen, went black, rebooted, and so on.
I think my phone might be out of battery so when it charges a little bit, it automatically tries to enter recovery mode, which uses up all the power in the battery and causes it to die, restarting the cycle. Is there any way I can stop my phone from automatically turning on when it is plugged in so that it can charge enough to actually make it to recovery mode?
Thanks!
For some reason, the bootloader on this device remembers if you were last booted into recovery, and will return to it on the next poweron, so - without a working power button - there aren't very many options.
The power button could be an easy fix - depending on if it's stuck or damaged. The outer parts of the volume and power buttons on this device are interchangable, so that could make all boot modes possible again. Opening your device may sound scary, but - with good research and some patience - you will find it is certainly doable using basic tools. And if you don't want to do it yourself, a local repair shop would probably do it for cheap as well.
As far is I know, there isn't any usable software fix without a working power button.