Question Smartwatch issue - Samsung Galaxy Watch 4

Hi Sorry for my english!
I've got a problem. When I start a new smartphone cycling activity with samsung health, my smartwatch doesn't monitor Heart rate automatically.It worked until last Sunday. I didn't understand what happened.can someone help me ?

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Hello everybody,
About 20 days ago I noticed that the watch was not showing my heart rate when I was training and then realized that the heart rate monitor was not working at all (the green light on the back does not go on). I've reset the watch to factory settings several times and still no good news. Hope you have an answer since I live in abroad and the warranty is only valid with an US address.
The watch is not damaged, nor I have used it underwater or in a steam or sauna.
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My aunt is nearly 70 and prefer to use a tablet with her buds instead of a phone. Recently she got a watch 5 as a gift. But we get a message this type of accessory is not compatible or allowed when attempting to pair with Galaxy wearables app. I beg to know why from Samsung ? Is there a lack of hardware or can they please bring out an update to fix this ?

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