Question Anyone else seeing shipping delays? - Samsung Galaxy Z Flip 4

Noticed quite a few people got their Flip 4's early, so I was at least expecting mine on the August 26th release date (my order confirmed aug 26th it would arrive) but apparently FedEx didnt even get it until today. Talked to 3 reps who each promised me and told me repeatedly to "rest assured" that it would arrive today, even though its well past 8pm here.
FWIW I pre-ordered on Aug 10th, which I believe is the first day it was possible?

Mine won't arrive until till 8/31. Ordered 5 minutes after website opened for sales. USA.

I thought the delivery was delayed only India. Looks like it's everywhere. Samsung support has been good to nothing. Fake promises. It's been 12 days since I placed the order and it still hasn't been delivered.
Plus the coupon code they provided does not work to make things worse.
Samsung shop app and website is a nightmare everytime there's a flagship release.

I did end up getting mine on the evening of the 30th, 4 days after they said I'd get it. Packing receipt inside box says it was created on the 19th, so I'm not sure where the problem was at.

krkdesigns said:
I thought the delivery was delayed only India. Looks like it's everywhere. Samsung support has been good to nothing. Fake promises. It's been 12 days since I placed the order and it still hasn't been delivered.
Plus the coupon code they provided does not work to make things worse.
Samsung shop app and website is a nightmare everytime there's a flagship release.
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Click to collapse
Same here on the website and app! How can Samsung know how to make a phone and not a website? And don't try to call them, even worse.

dopepope said:
Noticed quite a few people got their Flip 4's early, so I was at least expecting mine on the August 26th release date (my order confirmed aug 26th it would arrive) but apparently FedEx didnt even get it until today. Talked to 3 reps who each promised me and told me repeatedly to "rest assured" that it would arrive today, even though its well past 8pm here.
FWIW I pre-ordered on Aug 10th, which I believe is the first day it was possible?
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Click to collapse
My shipment was delayed and it should be delivered today!

kat3k said:
Same here on the website and app! How can Samsung know how to make a phone and not a website? And don't try to call them, even worse.
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Are you saying you had issues with the coupon?

Yes. Didn't get one this year, but last year. Tried to use on Shop Samsung and their website., both of which I have found very glitchy and inconsistent, including this year. Ended up calling and getting runaround for days, but finally got it resolved. An important lesson I learned: take screenshots of prices and offers, as they change and become unavailable.

Related

fyi Merimobiles :)

Got a email from Dec. 26 Sale (the Dock)
Merimobiles added shipping details. Please note that the tracking information and shipping status are shown exactly as the seller entered them.
Shipper USPS
Tracking number xxxxxxxxxxx
Shipping status Shipped
Your order has shipped. (Order#: xxxx placed on 12/26/2010)
and
Label/Receipt Number:xxxxxxxxxxxxxxx
Service(s): Registered Mail™
Status: Foreign International Dispatch
Your item left BEIJING, CHINA PEOPLES REP on January 05, 2011. Information, if available, is updated periodically throughout the day. Please check again later.
Its on the way
+1. I received the same exact message. They probably did all the orders from the 26th in bulk.
not yet
I ordered the afternoon of the 26th. I haven't received an email from merimobiles yet.
What did you guys order the Malta unit? If so why no the Viewsonic which seems to be lower priced?
Dude-They are talking about the docking station, not the tablet.
Nothing for me yet.
also ordered on 26th, no shipping info yet sob..
Also ordered that night, no email, yet
Sent from my ADR6300 using XDA App
I ordered mine on the 26th -- got an "Your order has shipped" email on Jan. 6th
I get the impression that they are working through a backlog -- but you may want to contact them to get a status JIC
I ordered my dock on 1/5/2011, so I guess that I shouldn't expect anything soon.
It looks as if they are using drop shipping for the docks. They must wait until they get enough orders to get a volume discount from the supplier. Then the supplier ships them to the individual buyer. They don't even touch the docks, but handle the sale and make a profit.
I'm with the group who got emails for the 26th. I wonder where they are now. I keep hoping to see another update.
gksmith said:
I'm with the group who got emails for the 26th. I wonder where they are now. I keep hoping to see another update.
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I order on the 27th not email received yet...
Merimobiles.com Customer Service?
... or the lack of?
I ordered mine dock on 1/3/11, order was processed and my card was charged on 1/5/11; got 2 emails to confirm that.
Since then, two + weeks later, their web site states: Order Processing(?)
No response to two of my emails, no one picks up their phone, goes to VM rightaway and no calls back from them.
Was anybody able to speak to a live person there or gotten a response to their emails?
I am sorry to hear about everyone's troubles with receiving the dock. It sucks when you pay for something and then having to wait for what seems like forever.
If you guys get tired of waiting for the one you've already paid for from this company, there are a couple of guys in the gTab forums that have ordered in bulk and are sitting on some right now. And, at least one of them ships the same day he gets the payment.
Just thought this was worth mentioning.
I paid for 2 through it2steve yesterday and he send tracking number very quickly. I think we're both in the DFW area so maybe I'll get them tomorrow?
Same here. He's quick and helpful.
I ordered 1 from it2steve yesterday, i have a tracking # today and should have by Saturday if not sooner.
I ordered 2 docks from MeriMobiles on the 26th of December as well. I sent them an e-mail last week for an update and finally received a response today. I also finally received a tracking number that the package was shipped on the 15th but that it could take 10 - 14 days to receive.
I wonder how much business this company has lost due to its lousy customer service. I was going to file a dispute with Paypal if I hadn't heard something by tomorrow.
ordered mine on the 26th I haven't seen anything They sure took my money fast though lol.
sixvoltsystem said:
ordered mine on the 26th I haven't seen anything They sure took my money fast though lol.
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Well I'll be...they just sent me the e-mail that it is on its way, their ears must have been burning.

Anyone get shipping notice?

Ordered mine last Friday. Still says building. Has anyone had theirs actually ship yet?
Ordered over the weekend ... and still no shipping notice... I'm hoping they put me ahead of you.
I'm in the same boat, ordered Sunday, no shipping notification yet. Says expected delivery is this coming Tuesday.
i received a FeDex tracking number from HK, i happy to know this devices are 100 Americans.... but made in china hohoho, at this moment appears as clearence delay , that suck!!! , estimated deilvered monday at end of day
Called sales support about my order. They said the Aug 11th delivery date will most likely change in the next few days. Bigger demand then they thought and that most orders are getting pushed back by at least 2 weeks. Which will put mine at Aug 20-25th
Only have order complete as of August 6th.
I ordered mine two days ago and got a notice last night that it was shipped. Fedex tracking still shows it sitting in China though.
falcon26 said:
Ordered mine last Friday. Still says building. Has anyone had theirs actually ship yet?
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I ordered mine on July 31st. still not showing shipped. The date says estimated delivery Aug 10th, 2015. Dont think itll make it.
Ordered Mine August 1st. It said Aug 11th for delivery. I just checked this morning, now it says Aug 21st Now I will have to buy a cheap unlocked for to use in the mean time.
ordered mine on the 2nd, still says the 11th for delivery. no other indication it has or will shipped. i dont see it showing up on time.
Chatted with Motorola today to get order status... They are expecting mine to ship soon and still arrive by the original estimated date of Aug. 11 -- I ordered on Aug. 2. I was really expecting a delay like some others are getting.
Ordered July 29 shipped August 7
tedr108 said:
Chatted with Motorola today to get order status... They are expecting mine to ship soon and still arrive by the original estimated date of Aug. 11 -- I ordered on Aug. 2. I was really expecting a delay like some others are getting.
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I suspect they don't ship out individual phone, but ship in batches. It would make more sense that way.
Sent from my GT-P5210 using Tapatalk
Yeah mines getting delivered weds im using the 1GB version for now. Hopefully the 2GB one doesn't have flaws the 1 does or sending it back.
Sent from my MotoG3 using Tapatalk
What flaws does the 1GB have if I might ask? Also mine still shows Aug 21st now. It used to say Aug 11th
I ordered my 2/16 on the 30th, and originally was supposed to be delivered by 8/7, but that didn't happen. Finally got notice it shipped on 8/7, and is now expected to be here by 8/13.
So it seems that orders are delayed by like a week or two. That goes with what the customer service rep told me last week.....
Here is the answer I just got....nothing ofnany use.
EDIT: Got told by someone on the phone that despite the fact they couldn't give me a tracking number. I should still expect it tomorrow.
*Paul: Hi, my name is Paul. How may I help you?
*Kenneth: i placed an order on the 2nd, i was given a delivery
estimate of the 11th but the status hasnt changed from not shipped.
when can i expect this?
*Paul: I sincerely apologize for the inconvenience; I’ll do my best to
assist you on this
*Paul: Can I please have the order number?
*Kenneth: 99999999
*Paul: Thank you, One moment please while I check it here.
*Paul: Thank you for holding, my apologies for the delay.
*Paul: As per checking there is no changes on the order and the
delivery date is still on 08/11/2015, We will be sending you an update
with the tracking number if the phone is ready to be shipped out from
our warehouse, I do apologize for the inconvenience.
*Kenneth: 8/11 is tomorrow
*Kenneth: zero day shipping would be wonderful
*Kenneth: so i cant get any information about when this will ship?
*Paul: You might receive the update tomorrow and if not you can expect
it on 08/14/2015
*Kenneth: i guess ill keep waiting
I remember ordering the OG Moto X was the same way. Some customers were given shipping info and others just randomly had their phones show up.
My phone is getting a free world cruise, I only wish the camera had an outside view. So far, it's been China to Hong Kong, to Taiwan to Alaska. There is about 4500 Miles or 7242K to go with one day left until delivery according to Fedex. They'd better step it up.

When will samsung start shipping Note 20 Ultra

I have heard Samsung previously shipping pre-orders earlier then release date.
When you guys think we will start receiving ours?
Launch day is 21st August (certainly in the UK and US) they usually ship by courier the previous day, so expect a tracking number on the 20th.
Samsung used to release it a day earlier (and a week earlier in the distant past) if you ordered direct from them, but I haven't seen this being the case for a long time now.
In the USA, they use FedEx. If you create a FedEx account you can monitor inbound shipments.
Usually, you will find these pending well ahead of release. Accessories are usually 1 pound and the phone 2 pounds.
Also when reserving with a credit card there is usually a hold upon preordering. Make sure you see this AND check your order status within 24 hours. If the card rejects the hold for any reason, (Samsung) will CANCEL your order. This happened to me because I used an expired card. (duh) I did not check to find the order CANCELED until a few days later and the shipping date slipped. This was the S20 Ultra. I don't think these phones are going to sell out that fast (or at all) you know with what's going on in the world, right?
In any case, usually these FedEx shipments show up early. Typically they will start moving right around when the charge is placed on the card. When a shipper creates a shipment in their system and it posts to FedEx you will see it even though no package has been shipped. It just shows something is going on with your order. Sometimes you will see several tracking numbers with some getting canceled. Perfectly normal.
I suspect some activity by mid week (this week) and movement by the time next weekend is over. Some may get theirs a day or two early.
Apple likes to troll users by handing packages off to the courier with instructions NOT to deliver before (release date). So you see it scheduled for delivery on a Tuesday (release day Friday in this example) and when Tuesday comes the tracking is updated with instructions to hold until Friday. I hate that!
My LED wallet case already shipped and is supposed to arrive today. I had a pending charge on my CC that disappeared yesterday. I called CS and was told the order is still moving forward, but I am checking Order Status on Sammy's website every day. I'll probably see the charge back on the CC before I get the FedEx shipping notice.
I ordered from Samsung in Canada and they sent an email it would ship August 17th.
Sword Fish said:
I ordered from Samsung in Canada and they sent an email it would ship August 17th.
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My case shipped from Irving , Tx. Not sure where the Ultra will originate. Where do Canada orders originate for shipping?
Samsung ships all orders for Canada from Ontario and BC, you never know where your order will come from.
S20 Ultra shipped to me almost a week before shipping date
Yep
Sho did
says the 19th on my invoice. my samsung military style case will get to me tomorrow.
marctronixx said:
says the 19th on my invoice. my samsung military style case will get to me tomorrow.
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My emailed receipt is date 8/5 at 12:30 pm but it has no estimated ship date that I can see. When I check Samsung Shop on my phone, it says ships by 8/19.
i received a shipping notice from FedEx on 8/11, with an expected shipping date and delivery date of Aug 17 and Aug 19, respectively. FYI, i verified this notice is tied to my pre-order number issued by Samsung. All of this is subject to change until the device is physically shipped. (the Samsung shipping location is 8.5 miles and 16 minutes from my home. . in the past, items from that location have arrived next day and other 2 days later).
My FedEx account is now showing a shipment from Samsung to be delivered on the 19th from Coppell. 4lb box so I guess it will be with the extra items I ordered with the preorder bonus.
I just ordered mine yesterday, so my order is still "created" not processed. But it still shows an expected ship date of August 19th.
I know last year I got my Note 10+ a day early. Hopefully this one arrives a day or two early as well, but who knows. As long as I receive it on the 21st, I'll be happy.
Does anyone know when the carriers start shipping?
FedEx says ship 17th, arrival on 19th. From past experience, how accurate is that? I need to juggle my schedule round to WFH that day in order to sign for the phone. Just want to make sure that will indeed be THE day before I go to the trouble! (shipping from TX, am in PA, if it matters)
k.babymamma said:
FedEx says ship 17th, arrival on 19th. From past experience, how accurate is that? I need to juggle my schedule round to WFH that day in order to sign for the phone. Just want to make sure that will indeed be THE day before I go to the trouble! (shipping from TX, am in PA, if it matters)
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Click to collapse
You can redirect pickup to work or other places like Walgreens.
I've done that with Walgreens before, just stop by, show ID and they pull it out of a locker and had it to you.
Takes the guessing game out of it and when you get home you have it in hand.
k.babymamma said:
FedEx says ship 17th, arrival on 19th. From past experience, how accurate is that? I need to juggle my schedule round to WFH that day in order to sign for the phone. Just want to make sure that will indeed be THE day before I go to the trouble! (shipping from TX, am in PA, if it matters)
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I'm already feeling sick on Wednesday lol
For T-mobile I have pre-ordered the S series phone and this is the first note. Typically we would see cards charged Thirsday the week before release. Then Friday and Saturday they stage for shipping and let phones go to UPS on Monday. Sometimes I would get delivery on Tuesday but usually would be Wednesday before release. There shipping facility is out of Kentucky and you can pretty much map the route using flight aware to determine what flight it will take.
Just got my watch 3 delivered. I still won't be home till next weekend. Phone still shows estimated ship on 17th with delivery on 19th. Based on weight (4lbs) I am thinking the buds live, case, and UV sanitizer are with it as well.
My Ultra 5G will be delivered on or before the 29th of August 2020 as per my telco provider. This will be my second version of the Note and my second time using a Samsung mobile phone. My last Galaxy Notes were the Note 2.

Current Shipping Dates? Weirdness

After waffling between a 4a 5G and a 5 I finally pulled the trigger on a 5 during the Black Friday sale for $50 off. I had also hoped by waiting that Google would resolve the screen glue issue. Order date was Nov 30. Retiring my old 2 XL, but would have kept it for another year if updates kept coming.
My listed shipping dates have always been Dec 29-30. From time to time I've checked the store for current shipping dates, and the phone has actually been out of stock for a couple weeks, but they did have stock for Fi and Verizon with almost immediate shipping. I last checked yesterday.
Early this morning I received notice from my credit card company that Google finally charged my card. My shipping dates are still listed as Dec 29-30. I decided to check if the phone was back in stock, and if so, what current shipping dates are. Yup, back in stock, shipping dates for current orders listed as Dec 16-19. During the time it took to write this post, shipping dates changed and just now listed as Dec 23-25. Both these dates are obviously earlier than my listed shipping dates.
I suspect they just received a new batch from manufacturing and my phone is about to ship, but the changing dates are a bit weird and I've never experienced that before. I'm usually a first day, first minute orderer for my Pixels and I'm used to being in the first shipments.
Anyone else get charged overnight? Did your shipping dates get updated?
A few months ago I bought a 4a pre-order and I got stuck with a later shipment than many people. I was not too worried and it arrived when it was supposed to but I also didn't get the charge until it was ready to go like usual.
If it's coming FedEx ground they're probably calculating that in right now -- the real issue is once the label is made and sent to FedEx, if that's today, then by tomorrow you should know what the real ETA is
are they doing USPS? lots of people been getting delay on USPS shipment.
I did standard (free) shipping. Who knows? I'm waiting for Google Store support chat right now. I started at #169 in line. It's going down at a rate of about 1 per minute. Sheesh. Current shipping dates for new orders showing Dec 25-29. My order is still just showing "Ordered".
I had a similar issue but found out some great answers from a customer service rep. I also was quoted a late December delivery when I placed my order in late November. Mine shipped early because their new shipments for fi arrived early.
This is how it goes.... its crazy.
They will temporarily charge your card if you move up in the order "queue". They will then refund the money into your account a few days later after they verify the funds are available. This means the order is getting ready to get processed finally.
You will finally be charged the due amount when the order finally goes to the warehouse for shipping.
They wont permanently charge your account until the phone is sent to shipping. If they haven't refunded the money into your account I would bet that your phone ships very soon.
I was getting tired of the late shipping times and lack of answers so i created a reddit ticket. My phone shipped 24 hours later. Give that a try if things dont go well.
Hope this makes sense.
Over an hour later and I am #82 in line. Had to plug in the laptop!
Finally had a chat.....answer was basically, yeah you're right, newer orders are shipping before yours. We can cancel your $50 off order and you can re-order at full price for earlier shipping. Uh....no....I'll wait, and just stew about it. That's a pretty good summary of the chat. Not too happy.
So.....interesting developments this morning.
I awoke to an e-mail from Google, posted below.
**************************
Hi **********,
Thanks for contacting Google!
As promised, I'm sending this email to you.
This email is in reference to the chat conversation we had today regarding your order status- ******Order Number*********
I'd like to assure you that your order is perfectly fine from our end.
It will get delivered within the time frame- Dec 29, 2020 - Dec 30, 2020
And it'll get shipped a couple of days before that.
You'll also receive a shipping confirmation email once it'll be out from our end.
Stay assured, you'll get your hands on it very soon.
For the inconvenience, I'll be adding $50 to your Store Credits.
Also, I am sorry for the long wait that you experienced but thank you for your kind understanding and patience.
I would like to offer you extra $10.00 Store credit as a good will gesture.
You may check that by visiting the link *****This was a hyperlink****
In case of any discrepancy, please feel free to reply to my email, I'll be right here for your assistance.
Stay assured, I've taken full ownership of your case.
Thanks!
*******Name Edited*******
The Google Support Team
***************************************************************
The link took me to Google Pay which showed nothing, but when I checked the Store, I did, in fact, have a $60 credit, which expires on 12/31/2021.
Not only that.....today I received notice that my order has shipped through Fedex, with an arrival date of 12/21/2020. It's shipping from Carol Stream, IL. In the past all my phones have shipped from about 20 miles away from me.
So I have gone from being very unhappy and questioning my loyalty to Google products to being very happy. I think I am going to use my credit for a Pixel Stand, but maybe a new Nest Audio, but I've got so many Google Homes (full size and minis) and Chromecast products that I really don't need anything but the Stand. I also suspect the Stand, which is WAY overpriced, will go on sale again relatively soon. So we'll see.
In any case, I wanted to be fair to Google. I'm very happy with the way they handled this.
Ordered from Google France on 15 Dec, shipped on 16, arrived today.

Question Has anybody received or know the status of the special edition preorder red black version of the Ultra?

Do we have to wait longer? If anybody has received or at least had an update on their order please let us know. Thanks.
johnciaccio said:
Do we have to wait longer? If anybody has received or at least had an update on their order please let us know. Thanks.
Click to expand...
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I've been lurking for a while now in this forum, reddit, and twitter and haven't seen anyone mention any movement on the custom colors yet. "Processing" or "Customizing" seems to be where everyone is at right now with a huge chunk of folks with a March 8th, 9th, or 10th delivery date.
With the standard colors shipping and being delivered 4-5 days early for some, I'm a bit surprised and concerned that not even a label has been created yet... for anyone. I think a month is enough time for a custom color and will decide on whether i want to accept the package or refuse depending on Samsung meeting my delivery date (March 8th).
Anyhow, we'll see. I ordered Graphite 256GB on February 9th, but later in the evening due to Samsung making the Pixel 6 pre-order look like a cakewalk.
My order has always said The 8th and says customizing sense the day I ordered it.
johnciaccio said:
My order has always said The 8th and says customizing sense the day I ordered it.
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same here. the only updates i've seen regarding custom dates is some orders getting pushed back. mine has yet to have that happen, but i wouldn't be surprised if it did considering the way this launch started. at that point, i'm out.
Mine said march 8 until Saturday. Got an email Saturday that said it was delayed and that I would get an email with an estimated delivery date when the date was available
shango22 said:
Mine said march 8 until Saturday. Got an email Saturday that said it was delayed and that I would get an email with an estimated delivery date when the date was available
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My friend got the same email.
Guyinlaca said:
My friend got the same email.
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interestingly enough the app still says march 8 delivery. Doubt it's correct given I got the email. However, I'm hoping it's wrong. Samsung has a history of having random ship dates in random places on preorders so neither result would surprise me
Graphite S22 Ultra here, Europe. Ordered a few hours after it was available. I had the delivery scheduled for March 3, contacted support on March 2 since it was still "Undergoing Customization". The day after it was shipped, will be in my hands tomorrow morning (March 7).
Just received an email my order has been delayed. Somehow not surprised.
Red 256GB already delivered in Frankfurt (am Main) in Germany. According to Samsung Chat Support, I will receive my 512GB Red one by the end of this week. Agent said that we can all ignore what the order page says because they skipped some processes to deliver faster and the system does not receive the data it would normally get to show you the actual status.
buddy66 said:
Red 256GB already delivered in Frankfurt (am Main) in Germany. According to Samsung Chat Support, I will receive mine 512GB Red one by the end of this week. Agent said that we can all ignore what the order page says because they skipped some processes to deliver faster and the system does not receive the data it would normally get to show you the actual status.
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So no tracking?
johnciaccio said:
So no tracking?
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Nothing at all. I checked last week, they told me both phones will be shipped on 10.03 (Red Ultra & Violet S22). Now an agent told me that only S22 Violet is ready and the other phone is not. I guess you cannot really extract the right information out of them when they are in such a delivery chaos. The only sure thing is the delivery mail from DHL, which has not reached my postbox yet
Where is everyone one from? I am in Florida. USA. Wonder where it is shipped from and how.
Still nothing. No date since the email that the order will be delayed.
Blue - 256 - USA,MEM
USA Graphite 512GB version, still says April 8th
Graphite 256gb finally shipped will be here on 3/11. Got an email saying it was delayed on 3/5. Then a few days later it changed from customizing to processing. Mine is shipping from Irving, TX. USA
I had pre-ordered the Graphite 512GB and Red 256GB on the 09/02, the Red version was on Customisation Complete until yesterday, while the Graphite version got delivered yesterday. They both had the 10th of March as delivery date since the moment I pre-ordered.
Just received an email stating it would be shipped out the 21st now. At least it's a date.
Nghtmare said:
I had pre-ordered the Graphite 512GB and Red 256GB on the 09/02, the Red version was on Customisation Complete until yesterday, while the Graphite version got delivered yesterday. They both had the 10th of March as delivery date since the moment I pre-ordered.
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They could send your cancelled red order to me. Received 2 more notices that my order has been delayed over 30 days now.
Never going to preorder anything special from Samsung again. The phones where available at Amazon next day delivery as soon as released and available at every retailer.
Terrible way to treat repeat customers. Last 2 phones where purchased direct from them and delivered quickly.
Im in Canada and ordered a red 1TB, my update has said "on the way" since last week.
Reached out to samsung via chat andTwitter and they are useless. Its pretty pathetic it takes this long to get a phone out to customers, makes them look like clowns. Im not even sure i will keep it lol..once you go Fold its hard to go back

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