Hello good to all,
It turns out that I have the device with a hard brick and I can't find a solution to repair it, I've been looking for a similar thread, but nothing. It won't let me in, it's not fastboot, not in recovery or anything, and if I turn it on normally I get: The current image have been destroyed...
How I got to this situation, was after rooting the device with a tutorial here, which worked perfectly for me. It was later when I had the great idea of closing the bootloader with the rooted device, and since then it gives me this error.
Suishida22 said:
when I had the great idea of closing the bootloader with the rooted device
Click to expand...
Click to collapse
And you want us to do what. You ruined your own device and now you have to live with it.
cykalala said:
And you want us to do what. You ruined your own device and now you have to live with it.
Click to expand...
Click to collapse
I don't want you to do anything, just let you know if there is any way to recover it, because on my own I can't find anything
Suishida22 said:
I don't want you to do anything, just let you know if there is any way to recover it, because on my own I can't find anything
Click to expand...
Click to collapse
you need to use msmtool, it is paid, remote service cost 8-10 usd
SrCDA said:
you need to use msmtool, it is paid, remote service cost 8-10 usd
Click to expand...
Click to collapse
Thanks mate, could you explain me a little how it works and how to get this program? I don't mind paying if it gets fixed.
Suishida22 said:
Thanks mate, could you explain me a little how it works and how to get this program? I don't mind paying if it gets fixed.
Click to expand...
Click to collapse
1)Just go to service center , if phone is in warranty , they will just flash the device with STOCK ROM using msm tool (best )
2)however they might even replace motherboard for no reason but that will also fix the device (time taking)
3) last option is to use paid msm flashing services costs from 5to 10$ USD , you can find them by Google search (risky)
I had about the same problems, my GT Neo 2 does not load fastboot further. The cyclical startup process is repeated.
Stupidly, I understand now, I decided to wipe data in TWRP recovery
This is what it looks like - youtube
I tried to install custom recovery from this topic, all stages passed without problems, but at the end after rebooting fastboot loops
Have you solved this problem, if so, in what way?
udp
installing this method
but root I couldn't get here
I tried to unlock twrp using the magic installation, but the problem described above appeared
I think I have the same problem as others. Realme appears and restarts continuously. It does not go into fastboot because the boot loader is blocked. What can I do?
SrCDA said:
you need to use msmtool, it is paid, remote service cost 8-10 usd
Click to expand...
Click to collapse
Do you run that service?
My phone bootloops and is able to boot into stock recovery, any chance to revive?
S1611 said:
My phone bootloops and is able to boot into stock recovery, any chance to revive?
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Click to collapse
yes
SrCDA said:
yes
Click to expand...
Click to collapse
How?
S1611 said:
How?
Click to expand...
Click to collapse
do you have telegram?
SrCDA said:
do you have telegram?
Click to expand...
Click to collapse
yes
Related
Sorry for posting this, but please just try to understand me and help solve my problem. I know there is Threads for this, Please... I am just nowhere, my phone just treason me when I needed it most, It is very hard Bricked, nothing working, contacted support and they told me it need Replace (but I can't send to service #close this question)
My Story:
Constant restart loop, on Motorola logo. It can go in Bootloader when press Vol Down and Power Button, but that's it, (actually when going in recovery it goes to Broken Android sign, but than restart again)... so how it happened?? I do not know as u do not, I am just normal user, never done anything to crash system, never Rooted, even not installed any kind Launcher, nothing, just some normal Apps and only two game, and lot of music listening, that's it that's all (also physically it's like new, never ever droped or water splashed even). and one day come home, plug in for charging in my PC as always and boom, some strange app crashes and it restarted for EVERRR, wtf is this just do not understand, WHYY?????? so disappointed and so bored...
Question:
so Can it be Helped? Unbricked? I do not care Contacts or any kind Data, just work again....And if it can please step by step I will follow, and do not redirect me to other thread, just help me out here please
And if it cant be Helped, just say frankly and I will capture video how I am splashing it on REAL BRICK wall and will post it on this thread...this will be closing and **** sending of Motorola
My Spec:
Moto G (16GB Global GSM, no SD card slot, single SIM) - KitKat 4.4.4 (it bricked so I cant see Falcon version or other spec, but I have original Box)
I searched everywhere and seen lot, but all of them are 4.4.2 or 3 and also US versions, strange languages and so on. also here on XDA but as I'm Noob I do not know if it will work for me, and before destroy it completely I wanted to know from people who knows much more then me, what can do and what not, so please be patient for my Noobety, Thanks and Sorry...
help_me_if_u_can said:
Sorry for posting this, but please just try to understand me and help solve my problem. I know there is Threads for this, Please... I am just nowhere, my phone just treason me when I needed it most, It is very hard Bricked, nothing working, contacted support and they told me it need Replace (but I can't send to service #close this question)
Click to expand...
Click to collapse
Do you use Windows, Linux, Mac?
EDIT: Have you tried this yet? http://forum.xda-developers.com/showthread.php?t=2542219
StrangerWeather said:
Do you use Windows, Linux, Mac?
EDIT: Have you tried this yet? http://forum.xda-developers.com/showthread.php?t=2542219
Click to expand...
Click to collapse
I have Windows 8 x64, I did not tryed anything yet, want to know what would be clever and correct to do in my situation...which one should I download ???? from here
have no idea, all I know is before It bricked it was on 4.4.4 and I do not have US version, it is GLOBAL GSM
and it is Locked, never Unlocked Bootloader
help_me_if_u_can said:
I have Windows 8 x64, I did not tryed anything yet, want to know what would be clever and correct to do in my situation...which one should I download ???? from here
have no idea, all I know is before It bricked it was on 4.4.4 and I do not have US version, it is GLOBAL GSM
and it is Locked, never Unlocked Bootloader
Click to expand...
Click to collapse
Dual sim or single sim? What region?
StrangerWeather said:
Dual sim or single sim? What region?
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Click to collapse
Single Sim, Georgia (not in US)
help_me_if_u_can said:
Single Sim, Georgia (not in US)
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Click to collapse
Ok, is it XT1032?
Don't worry, we'll get there...
StrangerWeather said:
Ok, is it XT1032?
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Click to collapse
I do not remember, is there any way to check it? I will do that if so, thanks
help_me_if_u_can said:
I do not remember, is there any way to check it? I will do that if so, thanks
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Click to collapse
Not sure. Just one thought, why don't you try a factory reset? https://www.youtube.com/watch?v=LoTAsuPey_E
StrangerWeather said:
Not sure. Just one thought, why don't you try a factory reset?
Click to expand...
Click to collapse
Remember with Support Team I already did that, but not worked.
I will try again as in this video after couple hours and share results quickly.
StrangerWeather said:
Not sure. Just one thought, why don't you try a factory reset?
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Click to collapse
so, I can reach to wipe manu and wiped it also wipe cache from there but not like in this video, my device is laggin on every step and after I wiped it steel when restart it normaly stuckes on Motorola
one thing to add, my device is not Power Off, it constatnly restating, if I will try to power off it will power on again
help_me_if_u_can said:
so, I can reach to wipe manu and wiped it also wipe cache from there but not like in this video, my device is laggin on every step and after I wiped it steel when restart it normaly stuckes on Motorola
one thing to add, my device is not Power Off, it constatnly restating, if I will try to power off it will power on again
Click to expand...
Click to collapse
Ok, don't worry, just follow the tutorial to reflash stock firmware and it will work again.
You need this: http://www.filefactory.com/file/1dw..._4.4.4_KXB21.14-L1.40_36_cid7_CFC_1FF.xml.zip
The only thing to say is that when you reach:
Code:
mfastboot flash system system.img_sparsechunk1
mfastboot flash system system.img_sparsechunk2
mfastboot flash system system.img_sparsechunk3
you may have to try this instead if it doesn't work:
Code:
mfastboot flash system system.img_sparsechunk.0
mfastboot flash system system.img_sparsechunk.1
mfastboot flash system system.img_sparsechunk.2
Let us know how it goes!
okey I will try it right now, thaanks
StrangerWeather said:
Let us know how it goes!
Click to expand...
Click to collapse
I tryed but no result, I think because that my bootloader is locked....here I made screenshot of whole process and every command gives me [OKEY] but after that is failure....it I think is permissions problem because locked bootloader
So, I need to unlock it right?????? I already have key from motorola, just get... I will wait your answer...
StrangerWeather
??????????????
help_me_if_u_can said:
StrangerWeather
??????????????
Click to expand...
Click to collapse
Oops, sorry, I forgot... It's up to you about unlocking bootloader. If you do, you can't send your phone back for them to sort out the problem. However, if you root your phone, you'll be able to install a custom recovery such as TWRP, sideload a rom, and hopefully all will work. But of course I can't guarantee that it will work, so it's a risk. If it were me, I would send it back as you haven't rooted it and really it shouldn't brick itself on its own for no reason.
StrangerWeather said:
Oops, sorry, I forgot... It's up to you about unlocking bootloader. If you do, you can't send your phone back for them to sort out the problem. However, if you root your phone, you'll be able to install a custom recovery such as TWRP, sideload a rom, and hopefully all will work. But of course I can't guarantee that it will work, so it's a risk. If it were me, I would send it back as you haven't rooted it and really it shouldn't brick itself on its own for no reason.
Click to expand...
Click to collapse
tell me, if I want to install this stock firmware I need to unlock bootloader??? and because it not installing? or my device is problematic and it can be installed on locked bootloader?
help_me_if_u_can said:
tell me, if I want to install this stock firmware I need to unlock bootloader??? and because it not installing? or my device is problematic and it can be installed on locked bootloader?
Click to expand...
Click to collapse
This what the op says:
I have only tested this on a UK Retail Moto G with an unlocked bootloader, however as these are the original stock signed image files from Motorola it should work on all devices.
[. . .]
Edit: tkm89 reports that he was able to use this guide to restore Stock Retail British firmware on a bootloader locked Tesco-mobile Moto G
Click to expand...
Click to collapse
StrangerWeather said:
This what the op says:
Click to expand...
Click to collapse
I unlocked BOOTLOADER but steel geting Fail after OKEY, what could be reason? can I do something??? any ****ing thing to start this device working??
help_me_if_u_can said:
I unlocked BOOTLOADER but steel geting Fail after OKEY, what could be reason? can I do something??? any ****ing thing to start this device working??
Click to expand...
Click to collapse
I'm not sure what the reason is but if I were you I would now try to root my device, install TWRP, sideload a rom, and hope for the best.
To root, use: http://www.theandroidcop.com/how-to-root-motorola-moto-g/
Hope it goes well!
no help....
on every step, I am getting Fails....What could be Problem??? drivers??? or what?????? ANYONE????????
Unlocked Bootloader
I ereased my bootloader, is there a way to fix it regardless to send it rma to oneplus.
Need your help please!
Thanks in advance
erased
erased ****
Bjornc said:
I ereased my bootloader, is there a way to fix it regardless to send it rma to oneplus.
Need your help please!
Thanks in advance
Click to expand...
Click to collapse
How did you manage that?
*
SimonTS said:
How did you manage that?
Click to expand...
Click to collapse
Doesn't matter atm can you help me?
Bjornc said:
Doesn't matter atm can you help me?
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Click to collapse
I asked because I'm trying to work out what you did, and why you think you've erased it...
*
SimonTS said:
I asked because I'm trying to work out what you did, and why you think you've erased it...
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Click to collapse
I installed a Franco Kernel so my device would charge faster. After I installed it, my device wouldn't boot. The device didn't react well to another rom's or kernels.
So it was an desperate attempt really , I wasn't aware of the consequences.
A guy on the live chat from Oneplus told me their tech support could take over my PC and they could install another rom. But the first open spot is like 3 days away.
Thanks in advance.
@Bjornc .. Untill you provide all information noone will help you ..
1. What was the state of your device when you did the flash ?
a. On which ROM it was.
b. Which recovery were you using ?
C. Have you took any backup of ROM ?
What is the state of phone now ?
Is it booting.?
Is it showing any boot screen?
Is it booting into recovery ?
Is it booting into fastboot ?
There are lot of things which can recover phone .. Provides you give enough information here ..
sent from Bacon (OnePlus One)
Hi guys
As you probably know by reading the title, i completely messed up. I was on the stock google factory image and decided to flash a custom kernel. I enabled usb debuging and oem unlock. after having unlocked the bootloader, I installed the twrp boot img and then flashed the kernel. All was well when i stupidly decided to lock my bootloader. Things crashed and now when i try to boot into my phone, the google logo appears and 1 seconds later crashes keeps doing it until i turn my phone off. My bootloader is locked and i think usb debuging and oem unlock are also disabled.
The same thing happens when i try to go to the recovery, it just crashes.
Any help would be greatly appreciated guys. thank you !!
Colday96 said:
Hi guys
As you probably know by reading the title, i completely messed up. I was on the stock google factory image and decided to flash a custom kernel. I enabled usb debuging and oem unlock. after having unlocked the bootloader, I installed the twrp boot img and then flashed the kernel. All was well when i stupidly decided to lock my bootloader. Things crashed and now when i try to boot into my phone, the google logo appears and 1 seconds later crashes keeps doing it until i turn my phone off. My bootloader is locked and i think usb debuging and oem unlock are also disabled.
The same thing happens when i try to go to the recovery, it just crashes.
Any help would be greatly appreciated guys. thank you !!
Click to expand...
Click to collapse
I feel bad for you. However, you bricked your Pixel.
As I mentioned yesterday, contact Google for an RMA replacement.
phaino00 said:
I feel bad for you. However, you bricked your Pixel.
As I mentioned yesterday, contact Google for an RMA replacement.
Click to expand...
Click to collapse
I bought the phone on ebay. Could i still get a RMA replacement ?
Colday96 said:
I bought the phone on ebay. Could i still get a RMA replacement ?
Click to expand...
Click to collapse
I don't believe so since you're not the original owner. However, it doesn't hurt to try.
If you bl locked the phone w modified software ur boned. I believe that RMA availability is transferrable from owner to owner, however, I also believe that they will refuse to RMA a phone which technically broke because AVB is doing its job properly. You can try but I'd say your chances are slim. Sorry mate. Also future reference: if you don't have any reason in particular to relock your phone, just don't. You'll save yourself the hassle of having to do it again and it wiping the phone everytime any software thing goes wrong or anytime u want to upgrade custom ROM or kernel or anything of the sort. This goes for any phone not just those with android verified boot.
phaino00 said:
I don't believe so since you're not the original owner. However, it doesn't hurt to try.
Click to expand...
Click to collapse
My seller is about to contact google to get a replacement. do you think google will know if i did something with it i shouldn't have ? Since i can't boot in the recovery, won't they be able to do it either ?
Colday96 said:
My seller is about to contact google to get a replacement. do you think google will know if i did something with it i shouldn't have ? Since i can't boot in the recovery, won't they be able to do it either ?
Click to expand...
Click to collapse
Assume they will.
Colday96 said:
My seller is about to contact google to get a replacement. do you think google will know if i did something with it i shouldn't have ? Since i can't boot in the recovery, won't they be able to do it either ?
Click to expand...
Click to collapse
Yes they will know but they have proprietary software to forcefully unlock/reformat the phone properly if they so choose to actually accept the phone
This just happened to me today, i was trying to reset it because I'm selling this phone and boom.. Brick... Just lost $400 ?
Nandolkz said:
This just happened to me today, i was trying to reset it because I'm selling this phone and boom.. Brick... Just lost $400 ?
Click to expand...
Click to collapse
You can still sell it for around 150 for parts on ebay
Nandolkz said:
This just happened to me today, i was trying to reset it because I'm selling this phone and boom.. Brick... Just lost $400
Click to expand...
Click to collapse
Can't you restore using the stock zips from google?
Poebat said:
Can't you restore using the stock zips from google?
Click to expand...
Click to collapse
I already tried, using both 8.1 and the first Nougat... It says oem can't unlock. I even download the skipsoft app to tryout but fail
Nandolkz said:
I already tried, using both 8.1 and the first Nougat... It says oem can't unlock. I even download the skipsoft app to tryout but fail
Click to expand...
Click to collapse
If you are flashing the latest version of Oreo you don't need to oem unlock. What version of Android were you running before you bricked it?
Poebat said:
If you are flashing the latest version of Oreo you don't need to oem unlock. What version of Android were you running before you bricked it?
Click to expand...
Click to collapse
8.0, well I already tried the dic 8.1 and it didn't work... Let me try the nov build.. or im going to try both let me see what happen.. I'll share the cmd log...
Nandolkz said:
8.0, well I already tried the dic 8.1 and it didn't work... Let me try the nov build.. or im going to try both let me see what happen.. I'll share the cmd log...
Click to expand...
Click to collapse
Okay. If that doesn't work try the 7.1.2 build with the flash-all.bat
Poebat said:
Okay. If that doesn't work try the 7.1.2 build with the flash-all.bat
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Click to collapse
It won't work because his bootloader is locked. I also tried the OTA file and that didn't work either. Do to have usb debugging on ?
Colday96 said:
It won't work because his bootloader is locked. I also tried the OTA file and that didn't work either. Do to have usb debugging on ?
Click to expand...
Click to collapse
He doesn't have a working OS so I doubt it
Here is what is happening to me... Any ideason how to fix it? ?
Nandolkz said:
Here is what is happening to me... Any ideason how to fix it? ?
Click to expand...
Click to collapse
Try flashing the stock rom with fastboot
Poebat said:
Try flashing the stock rom with fastboot
Click to expand...
Click to collapse
Here
This is so weird but i noticed it. My rm3s shiped with na global rom ig but im from India.
How do you find the phone so far? I'm in the US and waiting for it tomorrow. Already returned ASUS ROG 2.
Pointmanipo said:
How do you find the phone so far? I'm in the US and waiting for it tomorrow. Already returned ASUS ROG 2.
Click to expand...
Click to collapse
You order from redmagic directly? Mine took forever from them
suzook said:
You order from redmagic directly? Mine took forever from them
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Click to collapse
Yes, ordered it on the 1st, getting it tomorrow the 5th. I did pay for the expedited shipping.
Pointmanipo said:
How do you find the phone so far? I'm in the US and waiting for it tomorrow. Already returned ASUS ROG 2.
Click to expand...
Click to collapse
I love the phone. Its snappy and totally stock. There are people complaining about this but i totally adore stock android. Only issue are updates
apollo3x said:
I love the phone. Its snappy and totally stock. There are people complaining about this but i totally adore stock android. Only issue are updates
Click to expand...
Click to collapse
Me too! No problem with updates, it updated twice with I first powered it up.
apollo3x said:
This is so weird but i noticed it. My rm3s shiped with na global rom ig but im from India.
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Click to collapse
Even I was curious about this... I unlocked bootloader and was in need of the ROM for root.. Was confused and so put my activities on hold...
Now that I see one more device with V1.04, I will resume to root the device
Aru
B01070 said:
Even I was curious about this... I unlocked bootloader and was in need of the ROM for root.. Was confused and so put my activities on hold...
Now that I see one more device with V1.04, I will resume to root the device
Aru
Click to expand...
Click to collapse
Good luck, let me know what happened
apollo3x said:
Good luck, let me know what happened
Click to expand...
Click to collapse
I am currently rooted... With no issues...
Unlock Bootloader (Follow similar steps in RM3)
Install Magisk Manager App
Extract boot.img from the current rom, patch it.. Move it to PC and use fastboot to install the same..
you will be rooted..
BTW, had issues with EdXposed Module in Magisk.. Advise you to stay away from Xposed modules..
Aru
B01070 said:
I am currently rooted... With no issues...
Unlock Bootloader (Follow similar steps in RM3)
Install Magisk Manager App
Extract boot.img from the current rom, patch it.. Move it to PC and use fastboot to install the same..
you will be rooted..
BTW, had issues with EdXposed Module in Magisk.. Advise you to stay away from Xposed modules..
Aru
Click to expand...
Click to collapse
How do we patch boot.img? Via magisk manager?
apollo3x said:
Good luck, let me know what happened
Click to expand...
Click to collapse
apollo3x said:
How do we patch boot.img? Via magisk manager?
Click to expand...
Click to collapse
Yup... Aru
B01070 said:
Yup... Aru
Click to expand...
Click to collapse
yep, thanks for help. actually i was not able to flash via fastboot but then i discovered that the flash command needs to be put everytime you wanna flash via fastboot lol
apollo3x said:
yep, thanks for help. actually i was not able to flash via fastboot but then i discovered that the flash command needs to be put everytime you wanna flash via fastboot lol
Click to expand...
Click to collapse
Glad, you have a rooted device... But please be careful with root as we do not have an unbrick tool available for RM3S... Definitely you dont want an semi-brick device... A word of caution...
Cheers!
Aru
B01070 said:
Glad, you have a rooted device... But please be careful with root as we do not have an unbrick tool available for RM3S... Definitely you dont want an semi-brick device... A word of caution...
Cheers!
Aru
Click to expand...
Click to collapse
Yes, thanks. Bdw guide me how to go full stock again? I can just unroot and relock the bootloader and it'll be fine right?
apollo3x said:
Yes, thanks. Bdw guide me how to go full stock again? I can just unroot and relock the bootloader and it'll be fine right?
Click to expand...
Click to collapse
I wouldn't mess around at all with your rm3s. We have no way of recovering properly because we have no unbrick tool. Leave it as is. I have a non booting rm3sz that is only 3 days old. Its a $500 paperweight at this point? Might just sell it for parts.
suzook said:
I wouldn't mess around at all with your rm3s. We have no way of recovering properly because we have no unbrick tool. Leave it as is. I have a non booting rm3sz that is only 3 days old. Its a $500 paperweight at this point? Might just sell it for parts.
Click to expand...
Click to collapse
Oh bro. Goodluck. And i hope nubia provides a unbrick tool soon
apollo3x said:
Oh bro. Goodluck. And i hope nubia provides a unbrick tool soon
Click to expand...
Click to collapse
Very good chance we NEVER get it.
apollo3x said:
Yes, thanks. Bdw guide me how to go full stock again? I can just unroot and relock the bootloader and it'll be fine right?
Click to expand...
Click to collapse
suzook said:
I wouldn't mess around at all with your rm3s. We have no way of recovering properly because we have no unbrick tool. Leave it as is. I have a non booting rm3sz that is only 3 days old. Its a $500 paperweight at this point? Might just sell it for parts.
Click to expand...
Click to collapse
Agreed... I will not mess up with the device if it already rooted... Given that we do not have the unbrick tool.. I am wondering why we would need to go back to stock with locked bootloader? When returning the device to nubia for support? Ignore it as they will be able to identify if the device was unlocked or rooted... So waste of efforts..
Aru
Hi guys
Please help me to solve my problem. I tried several methods but unfortunately it was not solved. Does anyone have a suitable solution?
My Phone Rog phone 5 ww ver bootloader Locked
Jamshid66 said:
Hi guys
Please help me to solve my problem. I tried several methods but unfortunately it was not solved. Does anyone have a suitable solution?
My Phone Rog phone 5 ww ver bootloader Locked
Click to expand...
Click to collapse
What is the specific problem you are trying to fix?
twistedumbrella said:
What is the specific problem you are trying to fix?
Click to expand...
Click to collapse
My phone (Rog phone 5) turned off and didn’t turn on!!
After connecting to PC, it enters to EDL Mode and doesn’t exit from it!!
Help me that how can exit it from EDL Mode and use my phone again!?
Jamshid66 said:
My phone (Rog phone 5) turned off and didn’t turn on!!
After connecting to PC, it enters to EDL Mode and doesn’t exit from it!!
Help me that how can exit it from EDL Mode and use my phone again!?
Click to expand...
Click to collapse
What were you doing when it started? Did you unlock the bootloader? Was it rooted? Did you flash something?
twistedumbrella said:
What were you doing when it started? Did you unlock the bootloader? Was it rooted? Did you flash something?
Click to expand...
Click to collapse
It went to this state when the mobile phone was finished charging
Jamshid66 said:
It went to this state when the mobile phone was finished charging
Click to expand...
Click to collapse
It's a completely stock phone? You've never unlocked the bootloader or tried to flash anything?
If that's the case, you'd be far better off contacting Asus about it. It is well within the year warranty and you may require a special cable to flash it correctly yourself. It sounds like it may be defective, so even recovering it could only be temporary.
Contact Us | ASUS
twistedumbrella said:
It's a completely stock phone? You've never unlocked the bootloader or tried to flash anything?
If that's the case, you'd be far better off contacting Asus about it. It is well within the year warranty and you may require a special cable to flash it correctly yourself. It sounds like it may be defective, so even recovering it could only be temporary.
Contact Us | ASUS
Click to expand...
Click to collapse
I talked to the support department but did not answer
Is there a way I can do it?
I feel my bootloader is broken
Jamshid66 said:
I talked to the support department but did not answer
Is there a way I can do it?
I feel my bootloader is broken
Click to expand...
Click to collapse
Probably need a deep flash cable, I believe it's called
twistedumbrella said:
Probably need a deep flash cable, I believe it's called
Click to expand...
Click to collapse
It says they are updating the page. You probably won't hear back over the weekend and they take a couple days to reply normally. It is the safest way to restore the phone, though.
Making cables and using software that doesn't come directly from Asus for restoring from a brick is risky. It's a last resort when they say they won't help.
twistedumbrella said:
It says they are updating the page. You probably won't hear back over the weekend and they take a couple days to reply normally. It is the safest way to restore the phone, though.
Making cables and using software that doesn't come directly from Asus for restoring from a brick is risky. It's a last resort when they say they won't help.
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If I want to do it myself, what do you suggest because I got the phone from another country, I do not think the warranty is included
Jamshid66 said:
If I want to do it myself, what do you suggest because I got the phone from another country, I do not think the warranty is included
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I suggest looking at how they did it on the ROG Phone 3 and then seeing what, if any, of that has a matching ROG Phone 5 version. This phone is only a couple months old, so there isn't a whole lot of public research yet.
twistedumbrella said:
I suggest looking at how they did it on the ROG Phone 3 and then seeing what, if any, of that has a matching ROG Phone 5 version. This phone is only a couple months old, so there isn't a whole lot of public research yet.
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Do you mean that I have to use files that referse to Rog phone 3 ?
Jamshid66 said:
Do you mean that I have to use files that referse to Rog phone 3 ?
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No. That will break the phone much worse.
twistedumbrella said:
No. That will break the phone much worse.
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So we have to wait for more files For ROG 5
Jamshid66 said:
So we have to wait for more files For ROG 5
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I honestly don't know. Hopefully someone else will come along that can help.
twistedumbrella said:
I honestly don't know. Hopefully someone else will come along that can help.
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what is your suggestion?
Jamshid66 said:
what is your suggestion?
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Wait to hear back from Asus
twistedumbrella said:
Wait to hear back from Asus
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I speak with a warranty, unfortunately my request was rejected
Jamshid66 said:
I speak with a warranty, unfortunately my request was rejected
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If the device is under warranty and this happened without you altering anything I don't understand how they can reject it
If the device is only stuck in EDL mode but no hardware damage and has a working bootloader you can try (entirely at own risk):
1 - Make (or buy) a deep flash cable and see if you can snap it out of EDL mode by activating it a few times while the device is connected. (Chances are slim but it does work sometimes).
2 - Disconnect and re-connect the battery pack from the mainboard. The battery connector of ROG 5 is located on the right side between the north battery and the mainboard when looked from the back. You need to remove the top part of the motherboard for access to it. It's not a huge operation but requires some basic tools and some phone adhesive for closing the backcase again. Some cooling paste is also useful to repaste the heat conducting parts before closing it again (optional).
However, if the device doesn't have a working boot and/or it's really damaged then all above is useless.