Anyone else had issues performing factory resets? My Nexus 5 seems incapable of completing it. So far I have tried doing a factory reset from the settings menu 4 times. Every single time it locks up on the erasing step. I don't mean it takes a little longer. I have let it sit for almost half an hour and the little android robot sits there taunting me.
Every time I have had to manually go into the bootloader and sideload a factory image, which works fine.
Any ideas why this problem is occurring? Faulty memory maybe?
Same issue here, phone is getting nice and warm but the little robot just sits there twiddling his antennae. Forced restart either normally or into recovery mode lands me right back on the erasing screen, looks like nothings going to happen unless I intervene another way. Any ideas?
Try pushing the system.img using fastboot. Might be best to start over and do a clean install.
Have you tried doing a factory reset in recovery instead?
Sent from my Nexus 5 using Tapatalk
Same problem
I have the same problem with the loop at the erasing screen. It will not go into recovery so that I can fix it. I tried flashing the Stock Rom again but no use. Please help me or at least give me some pointers what to try next.
jizkidjnr said:
Same issue here, phone is getting nice and warm but the little robot just sits there twiddling his antennae. Forced restart either normally or into recovery mode lands me right back on the erasing screen, looks like nothings going to happen unless I intervene another way. Any ideas?
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Click to collapse
martinancevski said:
I have the same problem with the loop at the erasing screen. It will not go into recovery so that I can fix it. I tried flashing the Stock Rom again but no use. Please help me or at least give me some pointers what to try next.
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Click to collapse
I have the same problem
I'm sure you wait a long time...but if not, mine probably took 10-15 minutes to finish...
Sent from my Nexus 5 using xda app-developers app
i have the same problem
What is your recovery? Version # also? How did you root? <--- this goes to the rest of you guys too because it seems like its happening to more than one person.
Follow this: Maybe flash the stock recovery found in here http://forum.xda-developers.com/showthread.php?t=2513701
fastboot flash recovery C:/image-hammerhead-krt16m/recovery.img
^^ the command
edit: on second thought start over.
lpforte said:
Anyone else had issues performing factory resets? My Nexus 5 seems incapable of completing it. So far I have tried doing a factory reset from the settings menu 4 times. Every single time it locks up on the erasing step. I don't mean it takes a little longer. I have let it sit for almost half an hour and the little android robot sits there taunting me.
Every time I have had to manually go into the bootloader and sideload a factory image, which works fine.
Any ideas why this problem is occurring? Faulty memory maybe?
Click to expand...
Click to collapse
hello
I have the same exact problem
I'm completely stock and I want to reset all so I do factory reset from menu setting, backup & reset
And since, my nexus stucked in "erasing...."
I have tried flashing factory image according to this guide, succeeded, but then still stucked in android logo with endless progress bar (but this time without "erasing....")
Need help how to restore it
All I want is to factory reset
How did you actually sideload factory image?
thanks
iori said:
hello
I have the same exact problem
I'm completely stock and I want to reset all so I do factory reset from menu setting, backup & reset
And since, my nexus stucked in "erasing...."
I have tried flashing factory image according to this guide, succeeded, but then still stucked in android logo with endless progress bar (but this time without "erasing....")
Need help how to restore it
All I want is to factory reset
How did you actually sideload factory image?
thanks
Click to expand...
Click to collapse
ADB sideload: place the rom you want to flash in the fastboot folder and in the phones recovery select adb sideload, then on the pc in cmd type: adb sideload namerom.zip and it will start flashing.
gee2012 said:
ADB sideload: place the rom you want to flash in the fastboot folder and in the phones recovery select adb sideload, then on the pc in cmd type: adb sideload namerom.zip and it will start flashing.
Click to expand...
Click to collapse
thanks
but i finally found out that the stock recovery was somehow corrupted after factory reset
then I unlocked the bootloader and flashed TWRP recovery, and voila! my device booted normally
Nexus 5 hung at reset
iori said:
hello
I have the same exact problem
I'm completely stock and I want to reset all so I do factory reset from menu setting, backup & reset
And since, my nexus stucked in "erasing...."
I have tried flashing factory image according to this guide, succeeded, but then still stucked in android logo with endless progress bar (but this time without "erasing....")
Need help how to restore it
All I want is to factory reset
How did you actually sideload factory image?
thanks
Click to expand...
Click to collapse
Exactly the same problem here. Nexus 5 running 4.4.2 kept powering off randomly roughly once a day. Attempted a factory reset and it got stuck at erasing. Having unlocked the bootloader and following the steps to unlock and reboot, I have a progress bar with the animated android icon, apparently stuck at the same stage, but without the "erasing" caption.
As far as I'm concerned, I can nothing with the phone at present short of taking it back, though they'll likely take issue with my attempts to rectify myself
mannschaftpag said:
Exactly the same problem here. Nexus 5 running 4.4.2 kept powering off randomly roughly once a day. Attempted a factory reset and it got stuck at erasing. Having unlocked the bootloader and following the steps to unlock and reboot, I have a progress bar with the animated android icon, apparently stuck at the same stage, but without the "erasing" caption.
As far as I'm concerned, I can nothing with the phone at present short of taking it back, though they'll likely take issue with my attempts to rectify myself
Click to expand...
Click to collapse
I'll add that I've also tried the Nexus Root Toolkit v1.8.0 to flash stock. Appears to go fine, recreating the file system and loading software, then as soon as it gets to the "erasing cache" step it just sits there for hours and makes no progress.
I know I probably shouldn't promote toolkits but you can always try this. Seems to have worked for a lot of people.
http://forum.xda-developers.com/showthread.php?t=2513937
Sent from The Deathstar
Same thing happened to me yesterday. My N5 is rooted, running stock rom and recovery. I had some corrupted app date showing in Titanium that I could not remove that were causing a Play store issue for me. I backed up my phone with TB and ran a factory reset in settings. The phone was stuck on the 'erasing' screen for maybe 20 minutes, so I put the phone in fastboot and from there back into recovery. This took me back to the 'erasing' screen to my dismay. I put the phone down and started searching for a solution online, but then I noticed after about 7 minutes the erase process had finally finished on its own and the phone rebooted normally again.
Based on what others are saying in this thread it appears the factory reset process via settings or stock recovery can hang sometimes. If you power off, start the phone in fastboot and select recovery again, I'm guessing the factory reset process restarts and hopefully it will then work properly the next time, like it did for me.
Well when I did a factory reset from settings, it took nearly 20-25 minutes to finish. The next time I did a reset, it completed within 10 minutes
I guess this problem occurs randomly.
Be patient
My guess is that you just need to be patient -- my device took nearly 45 minutes to reset. It seems to me that the time required is proportional to either the amount of data or the number of files you have on the device. My device had a mix of large files (such as musics and photos) and many many small files (sensor data log files), so it's hard for me to say which of those contributed more to the long reset time.
Based on what others are saying in this thread it appears the factory reset process via settings or stock recovery can hang sometimes. If you power off, start the phone in fastboot and select recovery again, I'm guessing the factory reset process restarts and hopefully it will then work properly the next time, like it did for me.
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Click to collapse
This worked for me too. On the initial 'Return to factory defaults' it got stuck for about 45 minutes. I then follow the advice above:
- Put the N5 in Fastboot by pressing: Vol. Up + Vol. Down + Power
- Select: Recovery and press on Power to proceed
- Phone reboots, still into the 'Androidman' but it seems that the 'Return to factory defaults' also restarts.
- Wait about 10 minutes and the Phone powers down automatically. Upon startup you enter the 'Initial configuration menu' so the factory reset has been completed.
Still stuck on Erasing screen, running out of options
Hello,
I am a newbie with zero developer knowledge and received my Nexus 5 in the mail yesterday. I liked the phone specs and that is the only reason I got it. I left it alone while it charged up and the first thing I did once it was finished was perform a Factory Reset (it was a "like new" phone so I just wanted to be safe) and have been stuck on the Erasing screen ever since. Pressing Vol- and Power button does take me to the bootloader screen, however, any option I choose by pushing the power button, such as Recovery Mode, sends me back to the Erasing screen. Pushing Vol+, Vol-, and Power shuts the phone off completely. Holding the Power button down does nothing more than restart the phone into the Erasing screen. I have also let the phone die twice and as soon as it has enough juice to come back on, it goes straight to the Erasing screen. Everything on the phone is stock and it is completely unrooted. The bootloader screen also indicates it is unlocked. I have attempted to flash it as per instructions I have found on here but I am unable to download the stock factory images. It gets to about 90% before the install fails and I have tried to install three times already. I do have the 15 Second ADB installed, however. I assumed the install of the factory images failed because I don't have WiFi and I'm running completely off of limited 3G data (I live in the middle of no where with no high speed internet to speak of). So in lieu of all that I have attempted, is there ANYTHING at all that can be done to get the phone off of this Erasing screen? Or do I just need to try and return it because it's useless at this point? I did at first let the process run but it's now been 24 hours stuck on this Erasing screen with no improvement. I'm fairly certain it runs KitKat 4.4.0.
Hello. my phone was bricked yesterday after a month of installing one ui 3.0, this issue also happened also in one ui 2.0, and a month before.
My phone boots up normally just fine but after i enter my passcode in the lockscreen the android is starting popup opens and after that it just freezes and just boos again and repeats the same thing over and over.
I did booted up into recovery mode and wiped my phone's cache and repair apps, but there was no menu for the factory data reset. i don't have any clue this is an software issue or an hardware, i want to recover my phone with ODIN but i don't have my computer here right now.
so in conclusion the problem with my phone is that i can boot it normally but if i type in my passcode and the android is starting.... appears and it just freezes and boots up again.
and i don't know why it doesn't have the factory data reset menu on the recovery mode.
please help.
parksolwhi2465 said:
Hello. my phone was bricked yesterday after a month of installing one ui 3.0, this issue also happened also in one ui 2.0, and a month before.
My phone boots up normally just fine but after i enter my passcode in the lockscreen the android is starting popup opens and after that it just freezes and just boos again and repeats the same thing over and over.
I did booted up into recovery mode and wiped my phone's cache and repair apps, but there was no menu for the factory data reset. i don't have any clue this is an software issue or an hardware, i want to recover my phone with ODIN but i don't have my computer here right now.
so in conclusion the problem with my phone is that i can boot it normally but if i type in my passcode and the android is starting.... appears and it just freezes and boots up again.
and i don't know why it doesn't have the factory data reset menu on the recovery mode.
please help.
Click to expand...
Click to collapse
Then just wait until you get hands on a computer and can use odin.
I switched off my phone (Motorola Z2 force, XT1789-06) during ringing. I am not sure if this caused the problem, but since then I can't switch it on. During booting, when it starts to show the animated "Moto" logo, it restarts booting, so I can't get to the normal graphical user interface. If I don't touch it, it repeats rebooting until its battery gets empty. It is not rooted, has latest official Android (version 9, I think, nash_retail) on it.
Until now the only thing I could do is to boot into fastboot mode. There I can log in into recovery mode or do some diagnostics, check some logs etc. As far as I can tell they show no problems at all. Except maybe "failed to read fstab from dt" in /tmp/recovery.log -- is it normal in recovery mode?
I tried some manual reboots from fastboot/recovery menu (on the phone), with and without SIM card inserted, with and without being connected to the charger, but they changed nothing: the phone keeps rebooting at the same stage of booting.
I hoped to be able to adb connect to the phone and pull the files from it, hoping I could use these data after a reinstall. But adb devices show no connected devices. I guess adb is not available in this stage of Android loading. Or is it available somehow?
fastboot devices show the phone, but I am not sure what can I do without triggering a factory reset. E.g. what if I would 'fastboot flash boot boot.img' from the stock ROM? I guess something went wrong on the boot partition, so rewriting it could solve the issue. But I afraid rewriting the boot partition would result in a complete factory reset.
My questions:
* what to try to make the phone booting normally?
* can I change boot config to skip logo animation?
* if booting normally is not possible: can I somehow copy my files from the phone to my laptop (linux)? If I can copy them: is it realistic to be able to use those files to restore the apps' states after a reinstall (after a factory reset)? I would like to keep e.g. my phonebook, SMS, Whatsapp and Signal chat history, OsmAnd favorites, Colornote notes, AndOTP credentials, etc. (I have a backup of some of my files, like photos or gps tracks, synced to my laptop with SnycThing automatically, but many others are not backed up recently.)
* if backing up my data is not possible: can I try to fix the booting issue by e.g. flashing a new boot.img without risking a factory reset? What exactly should/could I flash?
* if none of the alternatives above work: are there any other thing I could try or shall I simply accept the data loss and do a factory reset from fastboot menu?
Thanks a lot for your help and ideas in advance,
Peter
Hello,
Anyone else having problems after this update? I did it now and my phone does not start anymore. Or at least it hangs in the loading screen with the red and 2 white dots.
I shut it down with power and vol + twice but with no effect. It does not react on the power cable being inserted. When it's powered off and I insert the cable it starts to the loading screen, currently showing 14 %.
How to solve this?
Thank you!
I can boot into recovery or fastboot. Not sure how helpful that is though.
try to format data if you're able to go to recovery. as long you have recovery and fastboot intact, it's basically not ****ed up yet
dewa5227 said:
try to format data if you're able to go to recovery. as long you have recovery and fastboot intact, it's basically not ****ed up yet
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Click to collapse
But how can I save my data? I mean when I'm in recovery I have to enter the password before, so the data gets decrypted. But with USB attached I can only see 5 files on my desktop computer.
I emptied the battery and loaded it fully, then restarted. After a long time it say "This device has entered an unstable state. Please try rebooting your device using the exit button below..." and so on.
I hope a data recovery company isn't the only solution.
Also, is there no way to repair it? Like running the update again or something?
Why is there no „apply update from adb“ option in the recovery menu of OnePlus? Apparently I could have used that to backup all my data from the phone.
I tried wiping the cache partition without success so far.
So did Android squeeze security so much that not even the owner can save his data in this status now anymore? A bit sad when they themself break the phone with an update then.
What about these recovery services that also recover data from harddrives? Do they break the phone when they do their thing?
The phone has completely run out of power.
I charged it up, turned it on. But after I unlock the screen, after a second the interface starts rebooting. That is, not a complete reboot, but exactly the interface, a few times, and then a complete reboot.
I can use the curtain, turn on and off wifi, but until the phone unlocks.
I tried resetting the cache via recovery, it didn't help.
I also put the latest update through odin with save data, that didn't help either.
Really need to save the data of one installed app. Please, if you know what you can try, advise me.
Was thinking of updating one ui via adb sideload in recovery, but don't know how.