AT&T data network no longer working! - ZTE Axon 10 Pro Questions & Answers

My Axon10Pro quit receiving or sending phone calls with AT&T last week.
I got it to work by enabling VoLTE calling.
Now, I'm no longer getting data over the cell network.
Same SIM in other phone works fine (voice,text,data)
Anyone else seeing similar behavior?
Any recommendations to fix this?

Samsung S9 G960F. Just left an AT&T store trying to get this fixed, it's a national 3g shutdown. Everything was working fine last night. I guess calls are still operating on 3G even if 4G data is working. I'm wondering if updating to the latest stock software would fix anything?

Related

[Q] 4g data drops often...too often

i have to reboot in order for the 4g data to work again but it only stays on for about a minute and then it stops working again. everything else on the phone works ( text, voice, wifi etc...) I read somewhere that flashing different radios might fix it but im not sure about that. anyone else experience this and have a work around? i am currently on baseband i535VRLG1
Thanks In advance
i called Verizon and they said it may be the sim card thats damaged. if that were the case wouldnt voice and text fail as well?
frunas80 said:
i have to reboot in order for the 4g data to work again but it only stays on for about a minute and then it stops working again. everything else on the phone works ( text, voice, wifi etc...) I read somewhere that flashing different radios might fix it but im not sure about that. anyone else experience this and have a work around? i am currently on baseband i535VRLG1
Thanks In advance
i called Verizon and they said it may be the sim card thats damaged. if that were the case wouldnt voice and text fail as well?
Click to expand...
Click to collapse
I'm having the same issues recently. I've always gotten a 4G signal at my house (albeit not the strongest one) but lately, my phone will not hold on to the connection. When coming off of wifi, my phone will not acquire a data connection at all most of the time. I can still send/receive texts and calls but there is no 4G or 3G icon, no MMS, and no data. I have to toggle the radios on/off, or change from CDMA/LTE to Global (or GSM) and back, put in airplane mode, or restart.....there is no guarantee any one of those steps will work. Sometimes I have to do it repeatedly until I get my data connection back but it is only temporary.
I'm on the i535VRBMF1 baseband and updated to the ML1 modem to try and resolve but to no avail. I have replaced my sim card (as I initially though that was the issue) but it has not helped either.
The only thing I can think of is that my PRL may have been updated (it is currently 15310) and it's causing issues with the towers in my area.
I just got back from Hawaii and was also in San Diego for a few days and had absolutely no issues. It seems to only be an issue now when I'm at my house which makes me think it is something VZW network related and nothing to do with my phone per say. It's really driving me nuts though.
BTW, I'm in Southern California (Irvine).
I seemed to have fixed the issue by reverting the baseband back to vrlf2. I had to switch from global to 4g/LTE because I vegan to inch roaming charges lol. Verizon credited me and no dropped 4g signal. So I'm happy.
frunas80 said:
I seemed to have fixed the issue by reverting the baseband back to vrlf2. I had to switch from global to 4g/LTE because I vegan to inch roaming charges lol. Verizon credited me and no dropped 4g signal. So I'm happy.
Click to expand...
Click to collapse
What ROM are you running? I'm just curious what the implications are of running an older baseband (from the ICS days) on a newer ROM/Kernel.
I'm running cleanrom8.1 core edition. Slightly buggy but tolerable.
I was finally able to somewhat resolve my issue so I thought I'd post in case anyone else is experiencing something similar.
By using a few different apps and testing techniques, I was finally able to deduce that my issue had to do with EHRDP hand-off with the towers in the immediate vinicity to my house. I'm not sure what VZW did to them lately but it doesn't appear to be a problem in other locations so it seems like the issue is on their end (and not something to do with my phone).
In any case, it seems that when my 4G connection is weak and EHRDP is detected, it is dropping the connection entirely instead of handing if off to 3G (EVDO). The connection is also never transferred back when a 4G signal is detected either until I reset the connection where there is a moderate 4G signal.
Again, this only seems to be an issue when connected to the towers near my house and doesn't occur when traveling abroad.
To fix this, I have disabled EHRDP by doing the following:
1) Open the dialer and type *#97328640#
2) Select "[2] CDMA"
3) Select "[2] Data"
4) Select "[7] eHRPD e/disable"
5) Select "[2] Disable(*)"
6) Reboot the phone
Now my phone switches between EVDO revA. for 3G (using the native protocols) and LTE rather than relying on the broken eHRDP protocols. This workaround will have to suffice until VZW fixes stuff in my area but at least I don't miss MMS messages anymore.
Hope this helps anyone running into similar situations.

OTA update killed all data connections

I am on T-Mobile since April and everything has been fine except the known LTE handoff issue, I just keep the phone in UMTS always.
The night of Oct 28th I received an OTA (not a system update) and I guess it changed radio settings or updated the firmware. Ever since, NOTHING I do will get the phone to pick up ANY data signal on T-Mobile. Did Verizon decide to block the Maxx from use on other networks???
On wifi everything is fine, but I get no GSM data, no Edge, no 3G, no HSPA and no LTE. I can't receive any media text messages either.
Can anyone tell me what the hell happened?
100% stock Droid MAXX, on 4.4.4
23.3.24.obake-maxx.verizon.en.US
MSM8960PRO_BP_23255.127.76.00R
3.4.42-gd47915e-00002-g37bce85 [email protected] #1
Phone is non-Dev edition (as far as I know), I'd be happy to even put another ROM on this thing if possible, I know there is a MotoX ROM that also fixes the LTE issue on the Maxx.
I use this as my primary/business phone so it's really unconvenient to have no data while im out and about during the day!
Please help!
seandean41 said:
I am on T-Mobile since April and everything has been fine except the known LTE handoff issue, I just keep the phone in UMTS always.
The night of Oct 28th I received an OTA (not a system update) and I guess it changed radio settings or updated the firmware. Ever since, NOTHING I do will get the phone to pick up ANY data signal on T-Mobile. Did Verizon decide to block the Maxx from use on other networks???
On wifi everything is fine, but I get no GSM data, no Edge, no 3G, no HSPA and no LTE. I can't receive any media text messages either.
Can anyone tell me what the hell happened?
100% stock Droid MAXX, on 4.4.4
23.3.24.obake-maxx.verizon.en.US
MSM8960PRO_BP_23255.127.76.00R
3.4.42-gd47915e-00002-g37bce85 [email protected] #1
Phone is non-Dev edition (as far as I know), I'd be happy to even put another ROM on this thing if possible, I know there is a MotoX ROM that also fixes the LTE issue on the Maxx.
I use this as my primary/business phone so it's really unconvenient to have no data while im out and about during the day!
Please help!
Click to expand...
Click to collapse
Try a factory reset, and reset your APN to default, and re-enter the settings. As I stated in the other thread you posted in, update is working great for me, and Verizon can't lock the Maxx/Ultra/M to their network as part of the FCC's Block C agreement.
thenameisnigel said:
Try a factory reset, and reset your APN to default, and re-enter the settings. As I stated in the other thread you posted in, update is working great for me, and Verizon can't lock the Maxx/Ultra/M to their network as part of the FCC's Block C agreement.
Click to expand...
Click to collapse
Ok, I did the factory data reset and and it's still the same.
One strange thing I noticed is that it will say 3G or 4GLTE in the status bar right next to the signal strength, but it's grayed out, and only present when wifi is turned on. As soon as I turn wifi off, the 3G or 4G logo disappears instantly.
It did this both before and after the reset. regardless, when I'm not on wifi I have ZERO access to data networks.
Phone worked great on tuesday, and now it's pretty much useless after Verizon update. How can I roll back to the previous firmware ?
you could try replacing the radio from previous version.
pijes said:
you could try replacing the radio from previous version.
Click to expand...
Click to collapse
Could you point me to a walk-through for this and is it possible on a stock non-developer edition?
1FF-obake_verizon-user-4.4.4-SU5-23-release-keys.xml.zip REVERT
seandean41 said:
I am on T-Mobile since April and everything has been fine except the known LTE handoff issue, I just keep the phone in UMTS always.
The night of Oct 28th I received an OTA (not a system update) and I guess it changed radio settings or updated the firmware. Ever since, NOTHING I do will get the phone to pick up ANY data signal on T-Mobile. Did Verizon decide to block the Maxx from use on other networks???
On wifi everything is fine, but I get no GSM data, no Edge, no 3G, no HSPA and no LTE. I can't receive any media text messages either.
Can anyone tell me what the hell happened?
100% stock Droid MAXX, on 4.4.4
23.3.24.obake-maxx.verizon.en.US
MSM8960PRO_BP_23255.127.76.00R
3.4.42-gd47915e-00002-g37bce85 [email protected] #1
Phone is non-Dev edition (as far as I know), I'd be happy to even put another ROM on this thing if possible, I know there is a MotoX ROM that also fixes the LTE issue on the Maxx.
I use this as my primary/business phone so it's really unconvenient to have no data while im out and about during the day!
Please help!
Click to expand...
Click to collapse
I have a droid maxx on t mobile and i have had no problem using H+ instead of LTE for txting and data here in chicago...
but last night i accepted the XLTE (1FF-obake_verizon-user-4.4.4-SU5-23-release-keys.xml.zip) OTA and quickly realized that t mobile data no longer worked. I tried to revert back using RSD lite but that failed due to downgrade protection...i was thinking i would have to just flash a 4.4.4 gummyrom over stock and move on but then i remembered i had an old twrp backup of 1FF-obake_verizon-user-4.4.4-SU4.21-release-keys.xml.zip from earlier in september
you must have an unlocked bootloader and twrp installed to restore the backup but the restore was successful and bypassed the downgrade protection...gsm carrier data was once again working...
i will post a link to my twrp backup once it finishes uploading...and if anyone else has a 1FF-obake_verizon-user-4.4.4-SU4.21 stock twrp backup they could share that would also be a huge help
ps.youre only chance to unlock your bootloader is sunshine or stumproot or another on of jcases masterpieces if it wasnt already patched by this last XLTE update
seandean41 said:
Could you point me to a walk-through for this and is it possible on a stock non-developer edition?
Click to expand...
Click to collapse
Go inside the Droid Ultra Original Android Development and look for thread with [Radio] in the title. The latest that comes with VoLTE update was posted by CrazyRussianXDA (this is the one inside your phone now), previous versions were by Topsnake. Create a folder called fastboot and extract the files there. You must download the fastboot tool here - http://forum.xda-developers.com/showthread.php?t=2317790, install it into the same fastboot folder. Just follow the simple steps and yes it is possible to do it on stock non-developer version. Just for precaution, do not copy and paste the command, type them in.
So I haven't changed a thing on the phone. This morning I re-entered the SAME APN info yet again with no luck.
Today around noon, while driving my phone suddenly starts getting emails and now seems to be working fine. Even the LTE handoff issue on T-Mobile seems to be gone.
I have no clue. . . but it works now!
I GREATLY appreciate everyone's help on this matter! Maybe an issue to watch out for in coming weeks ?
seandean41 said:
So I haven't changed a thing on the phone. This morning I re-entered the SAME APN info yet again with no luck.
Today around noon, while driving my phone suddenly starts getting emails and now seems to be working fine. Even the LTE handoff issue on T-Mobile seems to be gone.
I have no clue. . . but it works now!
I GREATLY appreciate everyone's help on this matter! Maybe an issue to watch out for in coming weeks ?
Click to expand...
Click to collapse
seandean41...Are you saying that your phone is not having any issues with T-mobile now? Like it fixed the LTE handoff issue?
jmaclean62 said:
seandean41...Are you saying that your phone is not having any issues with T-mobile now? Like it fixed the LTE handoff issue?
Click to expand...
Click to collapse
Yea I have it set to automatically select network now and it's sitting on my desk in LTE mode, yet I can pick up the phone and make a call no problem.
It used to always drop the first call and then if you redialed while it was in HSPA it would make the call.
Texting working fine too.
T-mobile had told me that they were having some data issues in my area, so I wonder if being halfway across the county today at lunch did something. The original problem was definitely something with the phone because if wifi was turned off, it wouldn't even display a G, E, 3G, or 4G logo. And with wifi on, the logo was grayed out and totally nonfunctional.
but maybe talking to another tower did something with the radio. . . . . . no idea really. Shooting in the dark here!
seandean41 said:
Yea I have it set to automatically select network now and it's sitting on my desk in LTE mode, yet I can pick up the phone and make a call no problem.
It used to always drop the first call and then if you redialed while it was in HSPA it would make the call.
Texting working fine too.
T-mobile had told me that they were having some data issues in my area, so I wonder if being halfway across the county today at lunch did something. The original problem was definitely something with the phone because if wifi was turned off, it wouldn't even display a G, E, 3G, or 4G logo. And with wifi on, the logo was grayed out and totally nonfunctional.
but maybe talking to another tower did something with the radio. . . . . . no idea really. Shooting in the dark here!
Click to expand...
Click to collapse
I just applied the upgrade. Ultra on T-Mobile. I have no data anymore. I can't even pull up a web page. I am able to call and text no problem. The strange thing is at the beginning of October I moved from Verizon to T-Mobile. Verizon sent me the Android upgrade. Hopefully this will resolve itself over time. I've tried rebooting the phone a couple of times and messing with the mobile settings...but nothing. Phone info app shows me it's registered to T-Mobile and the Signal Strength is around -110dBm. It shows me GSM Service as "In service" and the GPRS Service as "Connecting", Network type LTE, GSM disconnects:==========DATA========
(UPDATE) I called t-mobile support and they were excellent. Short and to the point they stepped me through adding the APN info, and data is now working again. Prior to the upgrade it was working without any APN info. The old problems I was having with SMS messages not being sent, and having to redial 2 or 3 times to place a call are gone. My Verizon Droid Ultra is now working perfectly on T-mobile. Just ran a speedtest on 2-3 bars with 4GLTE and I got 13Mbs down and 8Mbs up
i just picked up a maxx and EVERYTHING works. lte is crazy fast as well. latest update too...
su5 tmobile data
kdm212 said:
i just picked up a maxx and EVERYTHING works. lte is crazy fast as well. latest update too...
Click to expand...
Click to collapse
yes tmobile data does work on 1FF-obakem_verizon-user-4.4.4-SU5-24 (23.3.24)
actually...the H+ LTE hand off is fixed along with any sms/mms issues
fxz/take the ota...
it doesnt connect automatically any more...
go to settings - more... - mobile networks - access point names - add new apn...
name: T-Mobile
APN: fast.t-mobile.com
thats all you have to change...try to make a call/txt...reboot once...
4GLTE on the droid maxx on tmobile

3G, 2G and phone not working - 4g works

I'm having a somewhat odd issue with my Nexus 5. 4G connects fine and I can use all of the internet things, but if I put the phone in 3G or 2G only, it completely loses service. Switch it back to 4G, it connects again. If I try to make a phone call, it drops the call and shows no service again, even though 4G is enabled and was working when I initiated the call. Does anyone have any ideas what could be causing that? I tried calling T-Mobile, LG and Google support and the best thing they could say is to factory reset or send it in. Before I called them, I had already tried every image for it on Google's site and Cyanogenmod, so I'm pretty sure it's not a software issue. Anyone have any ideas what else I may be able to try or maybe something that would need to be replaced? I have no problem taking it apart if I need to.
This happened to me before on another lg device but not the n5, very annoying

Galaxy S7 LTE problem's

Hello from Bulgaria.Some one have had a problem with 4g network.Samsung S7 when he was lte \ 3g \ 2g after 30-40 minutes , scope disappears and receives a missed call notification.The problem gone after restart the device and after 30-40 minutes is same situation.If a phone is an 3g\2g no problems.
Sorry for my bad english.
Same here
My cousin bought an S7 Edge, but it had the same problems as listed. She then proceeded to change the phone, yet the other S7 Edge had the same problem. What could be the solution to this problem, and what caused it?
I change 3 phone 2 black and now give to me gold,for now i don't have a problem with the gold piece. Everything work fine.
Gachev said:
I change 3 phone 2 black and now give to me gold,for now i don't have a problem with the gold piece. Everything work fine.
Click to expand...
Click to collapse
We changed two gold ones, awaiting for the third. Problem seems to be persistent.
Hi!
Go to settings and find your APN-settings. Remove IPv6 and save it. Then everything should work fine.
I'm having the same problem. I'm sitting beside my friend with his ip6s+ and he's not having trouble connecting with the lte. just saying that this might not be just a network problem.
I've read about multiple people, including me having this issue, for some the APN IPv4 switch seems to work, but not for everyone. So what is this? Is it related to the phone hardware or software? Or is it a network problem? And will it be fixed? As this is starting to irritate me a bit..
Many People in my country (indonesia) is having similar problem. The signal somehow stuck in 3g. Forcing it to use LTE only using the app "4G LTE Switch) makes the signal gone, emergency only mode. Only a reboot would bring 4g back.
However it only acts up when using one specific mobile provider (telkomsel). Switching to my second sim, also by the same provider, didnt help. But if I switched to another provider, the problem doesnt happen.
Widespread issue in Germany as well. It's carrier independent. Had to exchange one unit. The new S7 Edge I got works fine so far, but has a pink hue on the display. Samsung QA! -.-
Any solutions or updates?
Solved?!
Hi,
I had the same problem in bulgaria with telenor.
Yesterday i got an update on my s7 edge to XXU1APCH and it seems to solve it.
This night it stayed connected. Normally i had the no service available in the morning.
Anybody else see the same?
heinda said:
Hi,
I had the same problem in bulgaria with telenor.
Yesterday i got an update on my s7 edge to XXU1APCH and it seems to solve it.
This night it stayed connected. Normally i had the no service available in the morning.
Anybody else see the same?
Click to expand...
Click to collapse
Havent got any updates here in my country.
Would u be so kind to upload the firmware using this method
here
and
here
heinda said:
Hi,
I had the same problem in bulgaria with telenor.
Yesterday i got an update on my s7 edge to XXU1APCH and it seems to solve it.
This night it stayed connected. Normally i had the no service available in the morning.
Anybody else see the same?
Click to expand...
Click to collapse
Downloaded bulgarian firmware,, XXU1APC8 is the only one available. Tried to check for update, nothing yet to xxu1apch...
Update:
Emailed Indonesian Samsung Support, they came up with a temporary solution:
go to phone, dial *#9900#
select debug level disable/low
change to mid
wait for phone to reboot.
2 hours past no signal lost yet
update: 3rd hour signal gone again
hi,
has anyone found a solution for the problem above?
in my case I have really slow internet (mobile data) on 2,3 or 4G, it's like it freezes when I try to open a page
when I connect to 4G it maybe works for a second and then nothing else, it's like 2G, very slow (wifi works normal)
can it be hardware problem? I already cleared cache and reset the phone, but it's still the same..
At me the phone can not change back to 2G from LTE, if 3G network is unavailable.
If I use LTE/3G/2G option and somewhere is not 3G network I can't receive or make voice calls.
Phone only works with 3G/2G option in network mode.
But in this case I only can use edge if somewhere only 2G and 4G networks are available.
If I use LTE network, the phone doesn't receive incoming calls.
I bought my samsung s7 gold one month ago in Lebanon (Middle East). I faced exactly the same problem, I couldn't receive any phone calls. Went to the store and they told me to switch from LTE/4G to 3G. Now my phone is always on 3G and working ok so far. But I can't put it on 4G !!!
get new simcard will fixed problem
Hi, is there a solution to this?
got info that there is a patching from samsung for this issue but since i am using custom rom, i cannot confirm this.
anyone has any update?
Same problem! I'm from Mexico and i just bought my pink s7 Edge on sunday, i've been going everyday to the carrier store and yesterday they finally gave me another one but im having the same issue! I can't take it anymore i don't know what should I do Maybe all the pink ones have the same problem? They have already changed my SIM Card, i have tried with another one and it still happens
This sounds very similar to the LTE problem on the Nexus 6P I wonder if it is actually the same problem.

Verizon S10e no longer works on Verizon after outage? Works on Mint sim (Tmobile) no problem.

Hi,
Suddenly on Tuesday when Verizon had the outage in NY my phone started not being able to make calls, data didn't work and visual voicemail stopped working completely but texts worked intermittently. I spent hours resetting my phone network, clearing cache and got no where. Intermittently I could make calls over wifi. I noticed my signal kept going from signal to no signal at all? After several more days of verizon support and engineers visual voicemail started working for new voicemails bit old ones were grayed out. Then today after switching to a new 5g simcard and 4.5 more hours they gave up and said my phone is under warranty and they are sending a new one (assumed refurbished). The odd thing is texts still work over wifi but no data or calls? I also have a Verizon network extender.
Any idea what in the world is going on? Is it Verizon that caused this or my radio in the phone?
Would it be better to send my phone to Samsung for repair or keep the assumed refurbished one from Verizon as my original warranty didn't end until November 2023?
I tried looking around for others with this issue. Is it causation or coincidence this happened during an outage?
Maybe this has something to do with it?
verison layoffs - Google Search
S10eandtears said:
Suddenly on Tuesday when Verizon had the outage in NY my phone started not being able to make calls, data didn't work and visual voicemail stopped working completely but 192.168.100.1 192.168.1.1 texts worked intermittently. I spent hours resetting my phone network, clearing cache and got no where. Intermittently I could make calls over wifi. I noticed my signal kept going from signal to no signal at all? After several more days of verizon support and engineers visual voicemail started working for new voicemails bit old ones were grayed out. Then today after switching to a new 5g simcard and 4.5 more hours they gave up and said my phone is under warranty and they are sending a new one (assumed refurbished). The odd thing is texts still work over wifi but no data or calls? I also have a Verizon network extender.
Any idea what in the world is going on? Is it Verizon that caused this or my radio in the phone?
Would it be better to send my phone to Samsung for repair or keep the assumed refurbished one from Verizon as my original warranty didn't end until November 2023?
I tried looking around for others with this issue. Is it causation or coincidence this happened during an outage?
Click to expand...
Click to collapse
Since you mentioned that your phone's signal was intermittently going from signal to no signal at all, it suggests that there may have been disruptions in the network coverage or connectivity in your area during the outage. This could explain why you were unable to make calls or use data on your phone.
SAMI_AI202 said:
Since you mentioned that your phone's signal was intermittently going from signal to no signal at all, it suggests that there may have been disruptions in the network coverage or connectivity in your area during the outage. This could explain why you were unable to make calls or use data on your phone.
Click to expand...
Click to collapse
You k ow
MrGoodtunes said:
Maybe this has something to do with it?
verison layoffs - Google Search
Click to expand...
Click to collapse
You know I was told an engineer would follow up with me a second time and they never did which is why I escalated things. In total I spent over 16 hours. Seeing the layoffs, I wondered if someone there was like OK want to fire me let me ruin your system on the way out.
SAMI_AI202 said:
Since you mentioned that your phone's signal was intermittently going from signal to no signal at all, it suggests that there may have been disruptions in the network coverage or connectivity in your area during the outage. This could explain why you were unable to make calls or use data on your phone.
Click to expand...
Click to collapse
I thought the same thing at first but then the other lines I have all iphones had no issue after Tuesday somehow. It seems to be something on their end though as how could some voicemails be locked and other not?

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