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Here is why your Samsung Galaxy S10 and S10 Plus Ultrasonic Fingerprint sensor FAILS

Check this video out and you will understand why the fingerprint sensor on the Samsung Galaxy S10 and S10 Plus fails to register or stop working when you put on a tempered glass protector on it.
Here is why your Samsung S10 and S10 Plus Ultrasonic Fingerprint Sensor stops working when you put on a tempered glass
Mod Edit

This has nothing to do with tempered glass. They don't work because they aren't bonded to the screen. That's why using an adhesive, like Whitestone, will allow it to work

Whitestone dome glass doesn't work for me.
LRiley said:
This has nothing to do with tempered glass. They don't work because they aren't bonded to the screen. That's why using an adhesive, like Whitestone, will allow it to work
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Whitestone dome doesn't work for me . I followed all the instructions and got all the updates, enable touch sensitivity, re-registered thumbprints and etc, my hit rates with the whitestone dome glass is less than 50%. Its frustrating. Also it is incredibly hard to get a hold of their support team.

johnny_debt said:
Whitestone dome doesn't work for me . I followed all the instructions and got all the updates, enable touch sensitivity, re-registered thumbprints and etc, my hit rates with the whitestone dome glass is less than 50%. Its frustrating. Also it is incredibly hard to get a hold of their support team.
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They came out with a new update on instructions here:

Outbreak444 said:
They came out with a new update on instructions here:
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Yes I saw that video, but frankly are they expecting me to remove my glass and redo this based on their new instructions? I think for everyone who are not getting the results they were expecting, should be given a new kit in which they would follow these updated instructions.
My whitestone dome glass has been installed for over a week and removing the glass to redo the install on used tempered glass doesn't sound promising.

ravijob said:
Did you notice that Whitestone does not work 50% of the time? Some users stated that theirs work while many others states that it does not work.
Have you wondered why if a simple uv glue can solve this why there are failures in fingerprint recognition?
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People I've seen that installed it correctly have no such issues

LRiley said:
People I've seen that installed it correctly have no such issues
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On YouTube, agreed and on a single press while filming, but if you check galaxys10 subreddit you will see many people have issues as well. You can also check their amazon reviews, it doesn't look pretty.

Removed My Whitestone Protector

I finally had enough. I removed the first one and reapplied using the new instructions and I was still having issues with the fingerprint sensor. I have to say that with it removed, it works so much better. I installed a film protector and it still works great. I'm done with Whitestone as it was a total waste of money. I emailed them and they told me that I would have to uninstall it without breaking the screen protector in order to get a refund. Good luck with that.

I have no issues with mine. Sure, the fingerprint sensor doesn't work as well but it's damn-near close.
Quick question for you though:
Do you remember where the 4 nipples (dots) were located on your glass?
The reason I'm asking is because I originally got the single pack and the glass had 4 little dots (2 on the top and 2 on the bottom) that I assume were used as spacers.
My second box was a two pack (because I effed up my first attempt) and the dots were now located on the left and right sides. I think they changed how the design of the protector and how it lifts itself up for the adhesive to improve fingerprint recognition. The 1st box had the "4 full"printed on the front while the 2nd box only said "3 full" (didn't have the "full-filling" listed).
Maybe you have what I would consider 1st Gen and I'm using 2nd Gen?
I did have issues shortly after install, but about every 6 hours I added new fingerprints and removed the old, each time was improving more and more. I did this for a day or so and now that I flashed the ASD3 firmware it's about as good as the stock Samsung film that was installed.
My theory is that the glue is still curing. As it cures, your fingerprints appear different, making the registered fingerprints look different than what it sees after more cure time.
I wouldn't give up just yet, in my opinion.

Outbreak444 said:
I have no issues with mine. Sure, the fingerprint sensor doesn't work as well but it's damn-near close.
Quick question for you though:
Do you remember where the 4 nipples (dots) were located on your glass?
The reason I'm asking is because I originally got the single pack and the glass had 4 little dots (2 on the top and 2 on the bottom) that I assume were used as spacers.
My second box was a two pack (because I effed up my first attempt) and the dots were now located on the left and right sides. I think they changed how the design of the protector and how it lifts itself up for the adhesive to improve fingerprint recognition. The 1st box had the "4 full"printed on the front while the 2nd box only said "3 full" (didn't have the "full-filling" listed).
Maybe you have what I would consider 1st Gen and I'm using 2nd Gen?
I did have issues shortly after install, but about every 6 hours I added new fingerprints and removed the old, each time was improving more and more. I did this for a day or so and now that I flashed the ASD3 firmware it's about as good as the stock Samsung film that was installed.
My theory is that the glue is still curing. As it cures, your fingerprints appear different, making the registered fingerprints look different than what it sees after more cure time.
I wouldn't give up just yet, in my opinion.
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I'm using a generic brand UV cured protector ($10 off eBay) and it works great after re-registering my fingerprint a week after application.
I think you're absolutely right about the glue continuing to cure after the initial cure process using the lamp..

Outbreak444 said:
I have no issues with mine. Sure, the fingerprint sensor doesn't work as well but it's damn-near close.
Quick question for you though:
Do you remember where the 4 nipples (dots) were located on your glass?
The reason I'm asking is because I originally got the single pack and the glass had 4 little dots (2 on the top and 2 on the bottom) that I assume were used as spacers.
My second box was a two pack (because I effed up my first attempt) and the dots were now located on the left and right sides. I think they changed how the design of the protector and how it lifts itself up for the adhesive to improve fingerprint recognition. The 1st box had the "4 full"printed on the front while the 2nd box only said "3 full" (didn't have the "full-filling" listed).
Maybe you have what I would consider 1st Gen and I'm using 2nd Gen?
I did have issues shortly after install, but about every 6 hours I added new fingerprints and removed the old, each time was improving more and more. I did this for a day or so and now that I flashed the ASD3 firmware it's about as good as the stock Samsung film that was installed.
My theory is that the glue is still curing. As it cures, your fingerprints appear different, making the registered fingerprints look different than what it sees after more cure time.
I wouldn't give up just yet, in my opinion.
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I probably had the 1st generation because I received them before I even got the phones. I have already given up as I am done dealing with this company. I have used them before and over time, stuff always seems to get up around the edges. I already went through both protectors so I'm done at this point. The fingerprint sensor works so much better without it anyhow. Now I barely have to press for it to work where as before I had to push down pretty hard.

I'm getting ready to remove mine as well. It's incredibly soft. I literally took a chunk out of it with my fingernail trying to scrape off what I thought was a piece of dirt on it.

Varekai said:
I'm getting ready to remove mine as well. It's incredibly soft. I literally took a chunk out of it with my fingernail trying to scrape off what I thought was a piece of dirt on it.
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That's not good at all. Was it ever dropped? Maybe it was later facedown on something hard that cussed a small crack.
Sent from my SM-G973U using Tapatalk

fOmey said:
I'm using a generic brand UV cured protector ($10 off eBay) and it works great after re-registering my fingerprint a week after application.
I think you're absolutely right about the glue continuing to cure after the initial cure process using the lamp..
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Which one? I saw some on Ali Express but not too trusting on the fingerprint sensor part. Which is the one you got that does work with fingerprint sensor??

Wagedroid said:
Which one? I saw some on Ali Express but not too trusting on the fingerprint sensor part. Which is the one you got that does work with fingerprint sensor??
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Anything that cures with a UV lamp will work.. they all come out of the same factory anyway.
Just need a little patience and ensure its cured before registering your fingerprint.

Varekai said:
I'm getting ready to remove mine as well. It's incredibly soft. I literally took a chunk out of it with my fingernail trying to scrape off what I thought was a piece of dirt on it.
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and this thing costs 50 dollar??? LOL

destz0r said:
and this thing costs 50 dollar??? LOL
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Yeah... But the replacement glass is only 9.99
daniel4653 said:
That's not good at all. Was it ever dropped? Maybe it was later facedown on something hard that cussed a small crack.
Sent from my SM-G973U using Tapatalk
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Yeah, from maybe 2 feet off the couch arm onto a plastic vinyl flooring. Which if this protector can't survive that than it's definitely not work it. But now there's a crack going straight across it that just appeared today. I'm hoping it's a fluke with this particular protector and that these just aren't that flimsy.

steelersmb said:
I probably had the 1st generation because I received them before I even got the phones. I have already given up as I am done dealing with this company. I have used them before and over time, stuff always seems to get up around the edges. I already went through both protectors so I'm done at this point. The fingerprint sensor works so much better without it anyhow. Now I barely have to press for it to work where as before I had to push down pretty hard.
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Don't worry about it as I've tried both versions (side and bottom dot) with the latest instructions and cured with a much more expensive uv lamp, and neither worked.
I too gave up on the Whitestone, that was with ASBA. Maybe the new firmware could make it work, but I have no idea as I already returned both of mine.

I got a 2-pack, would not work no matter what I do, followed the instructions and videos to the dot. Got a replacement and still doesn't work, I give up on Whitestone Dome, got full refund. Clearly they are not trying to address the issue so I'm not going to support them until they do something about their false advertising.

I've also bought the whitestone screen protector.. Cost me $52 Sing dollars.. The shop install it for me and it look perfect.. I've went back home after a few hours and tried registering my fingerprints.. It was then I discovered that I could not even register my prints.. I tried very hard for many times and it was a terrible feeling I have for such a expensive screen protector.. With little luck I was to frustrated and remove it.. In the removal process it was another heartbreaking experience where the glass protector shatter into smaller pieces and I literally had to use a small pocket knife to scrap off the broken pieces...

Before the whitestone protector I had a similar protection which I broke it. I can tell you some conclusions: do not hurry with registering fingerprints. It seems the glue needs some days (maybe a week) to reach the final and stable composition. For me it takes two weeks to register fingerprints properly because I noticed the behaviour changes slightly from day to day. Also I mention here the registering the same finger in two different positions.
The first glass become usable after about two weeks. The unlock rate was about 4 of 5 and also it needs a little more pressure which also became smaller in time. For me it was ok. When I reached this point the phone falls down and I broke it. I wanted to order another but the store was out of stock so I bought whitestone dome glass. I replaced the glass and the new one did not need another adjusments, also it seems to be little more sensitive that the first one. The only thing that starts to bother me is the dust and dirt that gathers in the front camera hole.

MoshPuiu said:
Before the whitestone protector I had a similar protection which I broke it. I can tell you some conclusions: do not hurry with registering fingerprints. It seems the glue needs some days (maybe a week) to reach the final and stable composition.
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Going to let you know, this is false. The glue is an AWFUL quality LOCA, a few redditors did some research on it (who use real LOCA daily). I pulled the Whitestone off my S9+ after a year, and it was still slightly tacky. That's not "needing to reach stability", that's just **** quality.
My Note 9 had the same issue, but I only had it on for a few months. Whitestone is just poor quality.

What is the best screen protector for s10 fingerprint work

A 1 week later i bought a tempered glass fingerprint work from ebay and is not good.it has already slipped off the edges and the imprint goes very rarely and hard.do you use some protective foil or glass that goes the imprint and can you recommend it to me?

Hi,
For me no protection is far better than all other solution (also dom glass)
The general expérience is far better (touch feeling, colour, reflectance,...)
But you need to be more careful with your phone (avoid keys or sands contact and clean it every day with soft Cloth ). For me after 1 month like this I have no scratch or other things.

deraiz12 said:
Hi,
For me no protection is far better than all other solution (also dom glass)
The general expérience is far better (touch feeling, colour, reflectance,...)
But you need to be more careful with your phone (avoid keys or sands contact and clean it every day with soft Cloth ). For me after 1 month like this I have no scratch or other things.
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Yes. I believe you. but I am not very careful I drop them a lot on foot. i think cornimg gorilla glass 6 is very ok and does not break so fast or scratch but yet ..
the biggest problem is that i don't find what global firmware to put because it is taken from amercia the snapdragon version and i don't have the language of my region because it is taken from verizon. could you help me?

Sorry but no.

Buy armfim screen protector
Better than white dome and finger print actually working.

Hi,
The better I've tested since now is LK screen protector.
No change in colour and touch feeling and also seem to be more protective than OEM one (auto repair scratch).
I try this for 2 days now with an OEM leather case and so far so good the feeling is pretty good in hand (better than hell classical TPU case....) and descent protection .

Bogdan Ionescu said:
Yes. I believe you. but I am not very careful I drop them a lot on foot. i think cornimg gorilla glass 6 is very ok and does not break so fast or scratch but yet ..
the biggest problem is that i don't find what global firmware to put because it is taken from amercia the snapdragon version and i don't have the language of my region because it is taken from verizon. could you help me?
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My device is originally Verizon unlocked. Flashed the latest firmware using odin. There's a thread here in this forum that explains everything.

Salbawardi2 said:
My device is originally Verizon unlocked. Flashed the latest firmware using odin. There's a thread here in this forum that explains everything.
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I m looking and i don t found...

I am using Invisible Shield Ultra Clear and it works great.

I replaced my broken Whitestone with the Mocolo UV nanoptics. It costs about the 1/4 of the Whitestone and it works and feels exactly the same. That means that the fingerprint reader works at about its 85-90% of its original cabability.

Any new cheap glass protectors on the market? I'm looking for something full adhesive edge to edge. FPS compatibility is not too critical but if it works without applying UV glue that would be great.

I ended up avoiding fingerprint unlock because it never works on the first try with my screen protector. That's the only thing I don't like about this device

Been using the apiker film for a week or so, 4 for $10 or whatever. Had an alignement jig, i wasn't super careful about cleaning, should've installed in the bathroom. Works really well, no problem with finger print. There's two spots on each side where it has popped up a little from taking my case on and off a feew times.
Just ordered the johncase tempered from Amazon, has the little uv light, pack of two for $15. See what happens.

My fps works correctly at least 9 times out of 10. I just registered my most frequently used finger, the right thumb, two times. One when it was completely dry and one more time when it was wet. Now I rarely loose a scanning.

Accessories Whitestone Dome & Fingerprint Sensor

Has anyone else had a problem with using the sensor after applying the Whitestone glass screen protector? Is there a way to install it to make this better?

You should reregister your fingerprints after installing any screen protector. + you can turn on touch sensivity. (under display settings)

I noticed after going from my Spigen screen protector (had a glass feel but is a soft film) to the Whitestone Dome Glass on my S22 Ultra, I definitely have to press down harder (pretty firmly and no real wiggling of the thumb seems to work best) and use more full on thumb to get it to register properly. It takes ever so slightly longer to register and unlock for me than compared to the Spigen protector, but I do like the Whitestone Dome Glass more overall.

Putting on the WSD had no impact at all on my FP sensor. It was a bit finicky before and exactly the same after. I had found before I put the WSD on that it is 100% perfect every time if I moisten my thumb. Same after the WSD. With a dry thumb, most times it gives me the message "Cover the entire sensor" or "Press harder".
Things I did to help avoid any further degradation after install. During installation, pressed on the sensor area for about 30 seconds after the first cure and just before 2nd cure. Re-register prints after the WSD install. Set touch sensitivity on. Registered my thumb twice. After the install the FPS was exactly the same as before the install so no impact I can see. It is just that this FPS does not like dry prints. Moisten and many people find it works perfectly. I have found that I don't actually have to wet or lick my thumb, just breathing on it once is enough.
Because I generally use face ID to unlock, the FP is not a big deal to me. When I use an app like banking or Google Pay that require FP unlock, I do the breath on the thumb first and it usually works immediately.

4 - Fix Fingerprint Experience​Go to Settings, Biometrics and security, more biometrics settings:
- Turn off "Show unlock transition effect"
Go to Settings, Biometrics and security, fingerprints:
- Turn on "Fingerprint always on"
- Turn off "Show animation when unlocking"
- Set battery usage to "Unrestricted" for "com.samsung.android.biometrics.app.setting".
- Disable app optimizations for "com.samsung.android.biometrics.app.setting".

Do OtterBox cases and defender cases work well with this screen protector?
Want to know before I buy the device. Thanks

this.guy.lol said:
Do OtterBox cases and defender cases work well with this screen protector?
Want to know before I buy the device. Thanks
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I'm using an Otterbox case with Gadgetshieldz screen guard and it fits perfectly because I got the case fit protector!

revned911 said:
Has anyone else had a problem with using the sensor after applying the Whitestone glass screen protector? Is there a way to install it to make this better?
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Next to redoing the scanning of the prints, I find that having to dry skin affects it often. See if handcream or just moisten the finger a very little helps.

Mario919 said:
Next to redoing the scanning of the prints, I find that having to dry skin affects it often. See if handcream or just moisten the finger a very little helps.
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Yes, as has been described before, I find just breathing on my thumb is enough to make it work perfectly every time.

A tip I learned a while ago was when I first cure using the uv light and remove it from the jig is to gently press down where the fingerprint scanner is before 2nd curing which in my experience certainly helps.

iam using ARMOR SUIT screen protector, work just fine
https://www.amazon.com/dp/B09RZMCLWP?psc=1

BandOfBrothers1 said:
A tip I learned a while ago was when I first cure using the uv light and remove it from the jig is to gently press down where the fingerprint scanner is before 2nd curing which in my experience certainly helps.
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My first install was a complete dud as the fingerprint scanner didn't work at all, even after registering. I tried pressing down on the scanner on my 2nd install and while it worked better, it still only worked about 30% of the time after registering my prints again.
Unfortunately I'm sending my protectors back to Amazon for a refund as neither install method worked for me.

I guess the powers that be at Android are catching on to this. I just got an unsolicited system message with a few suggestions to make the fingerprint sensor work better. The last one on the list was to "try moisturizing" your fingertip. lol! Guess there is not a software fix for this coming anytime soon.

Hi guys, my film is slightly chipped on one side, it doesn't bother using it, do I still have to replace it with another one or do I leave it like this?
visually it doesn't bother me but it worries me about protection if I accidentally take a hit.

babak said:
Hi guys, my film is slightly chipped on one side, it doesn't bother using it, do I still have to replace it with another one or do I leave it like this?
visually it doesn't bother me but it worries me about protection if I accidentally take a hit.
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I personally, can not withstand chipped or cracked screen protectors, as soon as a crack or dent appears, I take the protector off, as it has already worked by absorbing the damage, but that is my opinion…

winoles said:
I personally, can not withstand chipped or cracked screen protectors, as soon as a crack or dent appears, I take the protector off, as it has already worked by absorbing the damage, but that is my opinion…
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Yes, I have already replaced it, let's hope not to spoil this too, I need a better case but impossible to find what I want.

Question Is there any Glass Screen Protector that can read fingerpring for these phones?

We have S21+ and S22+, we tried several glass screen protectors that are "guaranteed" (by their sellers of course) to work with fingerprint readers. None do. I follow all installation instructions, remove the stored finters, try to re-learn them. It just does not work.
What is it in the S21/S22 (and perhaps other models) that make fingerprint reader not working with glass screen protector?
Is there something 'special' that needs to be done, or is there any glass screen protector that the fingerprint reader actually works with?
Thanks.

I had the same problem with my s21 plus. Went through a few protectors before i realized the phone came with one already installed. Its very thin easy to miss. Take that off and any standard protectors should work.

stringman666 said:
I had the same problem with my s21 plus. Went through a few protectors before i realized the phone came with one already installed. Its very thin easy to miss. Take that off and any standard protectors should work.
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No way! I am just seeing this now, or what looks like a protector that is glued fairly well, after reading your reply. Unbelievable. This is the first place I see any mentioning of this.
Do you remember if this is a glass or a soft/vinyl protector by any chance?

Cant remember. Just know it was hard to see.

S21+ ultrasonic fingerprint scanner is against oneplus 9 optical fingerprint scanner ,
I came from oneplus 9 , it's fingerprint scanner works very well with any type of protector , but s21+ scanner isn't working properly with glass or jelly sheet.
So I've to use face( also does not work 90%) or pin .

sbi1 said:
No way! I am just seeing this now, or what looks like a protector that is glued fairly well, after reading your reply. Unbelievable. This is the first place I see any mentioning of this.
Do you remember if this is a glass or a soft/vinyl protector by any chance?
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Click to collapse
Phone comes with a soft protector , but it's very well visible .