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Hello ALl,
I am not a developer and do very little tinkering with my android phones. That being said, I recently shattered my Nexus 5's sreen and sent it into LG to get repaired. They sent it back as "not repairable: Epoxy Crack." I turned it on as it was still fully functional (minus the screen) when I sent it off. The phone booted up with a letterboxed version of the Nexus 4 boot screen and after going through an initial set up, I went to settings to find that the phone now says:
Android version - KeyLimePie
Baseband version - M8974A-1.0.25.0.15
Kernel version - 3.4.0-gaf7416a-00002-g97abe44 / [email protected] #1 / Thu Apr17 10:56:17 KST 2014
Build number - aosp_hammerhead-userdebug KeyLimePie / FAC140417_KRT01B PDK853385 test-keys
Also, under runtime, I can chose between Dalvik, ART, and ART Debug mode. Lastly, there are a few diagnostics apps installed on the phone.
I am not sure if any of this is helpful to any developers out there, but if it is, please let me know and I can try to pull an image of the phone for you to use.
I suspect it is some old Android image that they flash onto every phone to do repairs, but since they did not reset the phone to stock, I am happy to try and get the software to any of you if you want it.
mrfochs said:
Hello ALl,
I am not a developer and do very little tinkering with my android phones. That being said, I recently shattered my Nexus 5's sreen and sent it into LG to get repaired. They sent it back as "not repairable: Epoxy Crack." I turned it on as it was still fully functional (minus the screen) when I sent it off. The phone booted up with a letterboxed version of the Nexus 4 boot screen and after going through an initial set up, I went to settings to find that the phone now says:
Android version - KeyLimePie
Baseband version - M8974A-1.0.25.0.15
Kernel version - 3.4.0-gaf7416a-00002-g97abe44 / [email protected] #1 / Thu Apr17 10:56:17 KST 2014
Build number - aosp_hammerhead-userdebug KeyLimePie / FAC140417_KRT01B PDK853385 test-keys
Also, under runtime, I can chose between Dalvik, ART, and ART Debug mode. Lastly, there are a few diagnostics apps installed on the phone.
I am not sure if any of this is helpful to any developers out there, but if it is, please let me know and I can try to pull an image of the phone for you to use.
I suspect it is some old Android image that they flash onto every phone to do repairs, but since they did not reset the phone to stock, I am happy to try and get the software to any of you if you want it.
Click to expand...
Click to collapse
na, its an old pre kitkat prerelease, and has been known about for a long time. whats odd is thats what they flashed, instead of anything more recent. unless thats what their technician have, odd they didnt go with the factory img.
simms22 said:
na, its an old pre kitkat prerelease, and has been known about for a long time. whats odd is thats what they flashed, instead of anything more recent. unless thats what their technician have, odd they didnt go with the factory img.
Click to expand...
Click to collapse
It is even more odd as I have done a factory reset before sending it in so as to ensure that my account data and info was off the phone in the case that they were to send me a new phone instead of swapping out the components of the original. It was fun looking through the random debugging and testing apps they left on the phone. Thank fully my fiancee reads and speaks Korean and she could tell me what the on screen buttons said.
Anyway, thanks. I have decided since LG won't repair the screen, I will. I ordered the screen, digitizer, and front bezel from ETradeSupply and will try to save the phone myself once the part arrives. If all goes well with the replacement, I will flash hopefully back to factory original and then upgrade to 4.4 again.
In the meantime, it looks like a few more days with the Moto G (purchased as a back up phone while sorting out the screen on the Nexus 5).
Interesting to see that the Test Version's Kernel date is 17th April 2014...
LG has two kind of firmware for their devices: FACTORY and USER. Factory image is used to test the phones hardware like bluetooth, wifi, screen etc... and enables some more options for LG testers to make it sure the phone works perfectly. The user image for nexus 5 is the same what google offers for us.
@mrfochs try to do a backup if possible. Kernel, system and radio that is what we need. Also please check the bootloader version if it somethig new then make a backup. You will have problems using LG flashtool in the future, but it can be solved easily. If you ever have to use lg flashtool to return to stock just contact me and we make your phone compatible again with LG flashtool.
While that build is technically old, like @vin4yak said, that kernel date is what's really throwing me off.
I'm on stock right now and KTU84P kernel reads it was created on March 17th, 2014
You should try and extract those troubleshooting apk's and share them with the community.
bitdomo said:
LG has two kind of firmware for their devices: FACTORY and USER. Factory image is used to test the phones hardware like bluetooth, wifi, screen etc... and enables some more options for LG testers to make it sure the phone works perfectly. The user image for nexus 5 is the same what google offers for us.
@mrfochs try to do a backup if possible. Kernel, system and radio that is what we need. Also please check the bootloader version if it somethig new then make a backup. You will have problems using LG flashtool in the future, but it can be solved easily. If you ever have to use lg flashtool to return to stock just contact me and we make your phone compatible again with LG flashtool.
Click to expand...
Click to collapse
I am happy to try and make a backup, however I haven't the slightest clue how to go about doing it (like I said in original post I=newb).
mrfochs said:
I am happy to try and make a backup, however I haven't the slightest clue how to go about doing it (like I said in original post I=newb).
Click to expand...
Click to collapse
Unlock bootloader, flash twrp recovery make a backup where you select system and boot then you upload the backup somewhere.
mrfochs said:
Anyway, thanks. I have decided since LG won't repair the screen, I will. I ordered the screen, digitizer, and front bezel from ETradeSupply and will try to save the phone myself once the part arrives. If all goes well with the replacement, I will flash hopefully back to factory original and then upgrade to 4.4 again.
Click to expand...
Click to collapse
This is so strange. I have the EXACT same situation happening to me. I got my phone back from LG as unrepairable due to "epoxy crack" and now it has this testing Key Lime Pie version that is impossible to update from.
Please let me know if you're able to successfully do the repair yourself or flash back to factory original. From this thread, it seems it's not easy to.
Which part did you order from ETrade Supply?
http://www.etradesupply.com/catalogsearch/result/?q=nexus+5
There's zero reason for this to be happening except extreme incompetence on LG's service tech's part. I would get in contact with them and demand some free service because of this. It's bad enough they can't repair the phone, but it's 100x worse that they send the phone back to you in even worse condition.
No excuse for this. I would be looking for compensation, personally.
Sadly I've heard other worrying things about LG's "repair" service. They don't even seem to realize there's a final clip that needs to be engaged on the back of the phone or else NFC and Qi don't work. That's basic stuff and gives me no confidence in their tech's abilities.
LG Flashtool affects Sideloads?
bitdomo said:
LG has two kind of firmware for their devices: FACTORY and USER. Factory image is used to test the phones hardware like bluetooth, wifi, screen etc... and enables some more options for LG testers to make it sure the phone works perfectly. The user image for nexus 5 is the same what google offers for us.
@mrfochs try to do a backup if possible. Kernel, system and radio that is what we need. Also please check the bootloader version if it somethig new then make a backup. You will have problems using LG flashtool in the future, but it can be solved easily. If you ever have to use lg flashtool to return to stock just contact me and we make your phone compatible again with LG flashtool.
Click to expand...
Click to collapse
I have given up trying to get the app files off this phone as the current version of Android that is installed on here keeps crashing popping up "Google Play Services failed to load" or a handful of other popups indicating apps that have failed to launch. I set up the drivers on my computer to sideload 4.4.4 through ADB, but I keep getting "File Signature Verification Failed." Is this a result of trying to sideload the OTA while ADB is seeing a different firmware as a result of the LG Flash tool you mentioned?
I contacted LG to ask them how to get the factory software on the phone and they want me to ship the phone back to them in Fort Worth as their paperwork "doesn't indicate that anything was done to the phone." I would prefer to find a way to install stock back to the phone without having to mail my phone again (especially since I just replaced the screen).
mrfochs said:
I have given up trying to get the app files off this phone as the current version of Android that is installed on here keeps crashing popping up "Google Play Services failed to load" or a handful of other popups indicating apps that have failed to launch. I set up the drivers on my computer to sideload 4.4.4 through ADB, but I keep getting "File Signature Verification Failed." Is this a result of trying to sideload the OTA while ADB is seeing a different firmware as a result of the LG Flash tool you mentioned?
I contacted LG to ask them how to get the factory software on the phone and they want me to ship the phone back to them in Fort Worth as their paperwork "doesn't indicate that anything was done to the phone." I would prefer to find a way to install stock back to the phone without having to mail my phone again (especially since I just replaced the screen).
Click to expand...
Click to collapse
It'll fail if you're using stock recovery?
mrfochs said:
I have given up trying to get the app files off this phone as the current version of Android that is installed on here keeps crashing popping up "Google Play Services failed to load" or a handful of other popups indicating apps that have failed to launch. I set up the drivers on my computer to sideload 4.4.4 through ADB, but I keep getting "File Signature Verification Failed." Is this a result of trying to sideload the OTA while ADB is seeing a different firmware as a result of the LG Flash tool you mentioned?
I contacted LG to ask them how to get the factory software on the phone and they want me to ship the phone back to them in Fort Worth as their paperwork "doesn't indicate that anything was done to the phone." I would prefer to find a way to install stock back to the phone without having to mail my phone again (especially since I just replaced the screen).
Click to expand...
Click to collapse
Contact me on hangouts: [email protected]
Then I will make it work to flash google's rom. Only thing you have to do is let me connect to your PC through team viewer and connect your phone in fastboot mode to your PC.
Let me provide and update and go on a rant here for a bit. For anyone who cares to listen.
It took me 1 chat, 1 failed supervisor call back, and 3 consequent phone calls ultimately escalating to a supervisor to get LG to understand they made a mistake and send me a shipping label so they can get the factory test OS removed.
Here is a copy/paste from my first uncanny chat with an LG representative:
Mariangie: Unfortunately the OS they tested is the way they use to repair the phone and since it was not responding on that mode (service mode) that's when the phone is deemed unrepairable
Mariangie: and regretfully no it cant be put back into normal (customer) OS
lifeinpictures: that makes no sense
Mariangie: My sincere apologies
lifeinpictures: controls work just fine
lifeinpictures: it worked fine before I sent it
lifeinpictures: and controls and touch work just fine now
lifeinpictures: you cannot tell me that you guys purposely send items back with a testing operating system, meant for techs and not users
lifeinpictures: at the least, I should be able to get my product in the same state I sent it in
lifeinpictures: not WORSE
Mariangie: I truly apologize again for the inconvenience this may caused, I personally understand your position. I will certainly forward your comments and dissatisfaction about this matter.
lifeinpictures: I don't need you to forward anything, I need you to fix it.
lifeinpictures: you broke it
lifeinpictures: therefore you should fix it
Mariangie: I wish i have other options available, unfortunately the phone cant be put back into normal OS. It seems to have a physical damage that result in internal part not working
Mariangie: techs try to putting the phone into service OS but it is not working
Mariangie: making it not possible to have it repair
Mariangie: and no way to put back on normal mode
lifeinpictures: Mariange, I really doubt you know enough about the testing hammerhead OS to know what you're talking about
Mariangie: My sincere apologies
raul takahashi: an OS is not reliant on physical, operating parts
lifeinpictures: I understand, you feel upset about this
lifeinpictures: I truly apologize again for the inconvenience this represent
lifeinpictures: And again I wish i could have other options to supply you with
lifeinpictures: I'm afraid no other options to provide you with
Mariangie: Sorry Mr. LifeinPictures.
lifeinpictures: this is pretty much against the law Mariange
lifeinpictures: this is like giving you my car to repair a cracked window
lifeinpictures: and you give it back to me with a broken engine, which wasn't broken before
Mariangie: My sincere apologies, Again I wish i could have other options to supply you with, I'm afraid no other options to provide you with.
It took me all evening, but I finally reached a supervisor to resolve (interestingly, it's the exact same supervisor I had escalated to just 2 weeks ago. read below if interested. He immediately accepted the mistake, and finally offered a ship label to get the phone shipped back and fixed.
I have lost complete faith in LG as a company and will do everything I can to avoid them.
Previous history, copied and pasted from Google forum thread about cracked screen:
To quickly recap my history and experience with Nexus 5.
1. Buy Nexus 5.
2. Drop it on carpet from coffee table 2 feet tall, screen completely shattered. 4 months after purchase. (Owned 12 phones in my life, all handled way more abuse)
3. Pay LG $140 to repair.
4. LG sends me refurbished unit, not my original one repaired. I'm ok with this.
5. Buy heavy duty case because apparently this thing is fragile.
6. Lunch in an outside restaurant patio. Sunny day. Table is warm to the touch, but nothing anyone notices or cares about as they eat. I put my phone face down, glass on table. Pick up phone to leave, there is a crack from side to side of the phone. Just great. Can't even handle everyday situations, less severe than a hot car (for example).
7. Crack very soon start expanding to the rest of the phone. Now entire screen cracked.
8. Send to LG for repair, again.*
9. Phone comes back as unrepairable due to "epoxy crack". (B.S. this was less severe than my 1st one and phone is fully functional, electronically and mechanically. Research proves many recent attempts by other Nexus 5 owners sending cracked phones for repair have been denied)
10. Phone comes back worse than it was when sent, with testing factory OS instead of user OS. Unable to update from.
*=Customer service: 4 days go by since LG has possession of my phone. I call to ask for status, rep says "wait until we call your or email you". Next day, I get a UPS notice that phone is being shipped back. I call to find out why, speak to 3 reps, none can tell me anything other than "it's not repairable". 4th call reaches supervisor, who tells me it's due to "damaged electronics". It's a lie, but I give up.
(My theory on these newfound lack of willingness to replace screens:
LG / Google is aware they skimped on glass quality to keep the price low. They made a (decent) business decision to first do "whatever it takes" to keep customers happy and loyal. This includes fixing screens "outside of warranty" (since they know it's impossible for customers to prove a cracked screen is manufacturer fault) for a very reasonable cost of $140 which is close to cost (parts + labor) or potentially at a loss. This keeps the majority of owners at bay. Now, Nexus 6 is on the horizon and the loss or lack of revenue from these Nexus 5 screen repairs has surpassed expectation so they have advised their repair stations to deny them. They've done their part with an acceptable level of damage control and soon everyone will get a Nexus 6, move on, and forget the Nexus 5 was a debacle.)
lifeinpictures said:
This is so strange. I have the EXACT same situation happening to me. I got my phone back from LG as unrepairable due to "epoxy crack" and now it has this testing Key Lime Pie version that is impossible to update from.
Please let me know if you're able to successfully do the repair yourself or flash back to factory original. From this thread, it seems it's not easy to.
Which part did you order from ETrade Supply?
http://www.etradesupply.com/catalogsearch/result/?q=nexus+5
Click to expand...
Click to collapse
lifeinpictures said:
Let me provide and update and go on a rant here for a bit. For anyone who cares to listen.
It took me 1 chat, 1 failed supervisor call back, and 3 consequent phone calls ultimately escalating to a supervisor to get LG to understand they made a mistake and send me a shipping label so they can get the factory test OS removed.
Here is a copy/paste from my first uncanny chat with an LG representative:
Mariangie: Unfortunately the OS they tested is the way they use to repair the phone and since it was not responding on that mode (service mode) that's when the phone is deemed unrepairable
Mariangie: and regretfully no it cant be put back into normal (customer) OS
lifeinpictures: that makes no sense
Mariangie: My sincere apologies
lifeinpictures: controls work just fine
lifeinpictures: it worked fine before I sent it
lifeinpictures: and controls and touch work just fine now
lifeinpictures: you cannot tell me that you guys purposely send items back with a testing operating system, meant for techs and not users
lifeinpictures: at the least, I should be able to get my product in the same state I sent it in
lifeinpictures: not WORSE
Mariangie: I truly apologize again for the inconvenience this may caused, I personally understand your position. I will certainly forward your comments and dissatisfaction about this matter.
lifeinpictures: I don't need you to forward anything, I need you to fix it.
lifeinpictures: you broke it
lifeinpictures: therefore you should fix it
Mariangie: I wish i have other options available, unfortunately the phone cant be put back into normal OS. It seems to have a physical damage that result in internal part not working
Mariangie: techs try to putting the phone into service OS but it is not working
Mariangie: making it not possible to have it repair
Mariangie: and no way to put back on normal mode
lifeinpictures: Mariange, I really doubt you know enough about the testing hammerhead OS to know what you're talking about
Mariangie: My sincere apologies
raul takahashi: an OS is not reliant on physical, operating parts
lifeinpictures: I understand, you feel upset about this
lifeinpictures: I truly apologize again for the inconvenience this represent
lifeinpictures: And again I wish i could have other options to supply you with
lifeinpictures: I'm afraid no other options to provide you with
Mariangie: Sorry Mr. LifeinPictures.
lifeinpictures: this is pretty much against the law Mariange
lifeinpictures: this is like giving you my car to repair a cracked window
lifeinpictures: and you give it back to me with a broken engine, which wasn't broken before
Mariangie: My sincere apologies, Again I wish i could have other options to supply you with, I'm afraid no other options to provide you with.
It took me all evening, but I finally reached a supervisor to resolve (interestingly, it's the exact same supervisor I had escalated to just 2 weeks ago. read below if interested. He immediately accepted the mistake, and finally offered a ship label to get the phone shipped back and fixed.
I have lost complete faith in LG as a company and will do everything I can to avoid them.
Previous history, copied and pasted from Google forum thread about cracked screen:
To quickly recap my history and experience with Nexus 5.
1. Buy Nexus 5.
2. Drop it on carpet from coffee table 2 feet tall, screen completely shattered. 4 months after purchase. (Owned 12 phones in my life, all handled way more abuse)
3. Pay LG $140 to repair.
4. LG sends me refurbished unit, not my original one repaired. I'm ok with this.
5. Buy heavy duty case because apparently this thing is fragile.
6. Lunch in an outside restaurant patio. Sunny day. Table is warm to the touch, but nothing anyone notices or cares about as they eat. I put my phone face down, glass on table. Pick up phone to leave, there is a crack from side to side of the phone. Just great. Can't even handle everyday situations, less severe than a hot car (for example).
7. Crack very soon start expanding to the rest of the phone. Now entire screen cracked.
8. Send to LG for repair, again.*
9. Phone comes back as unrepairable due to "epoxy crack". (B.S. this was less severe than my 1st one and phone is fully functional, electronically and mechanically. Research proves many recent attempts by other Nexus 5 owners sending cracked phones for repair have been denied)
10. Phone comes back worse than it was when sent, with testing factory OS instead of user OS. Unable to update from.
*=Customer service: 4 days go by since LG has possession of my phone. I call to ask for status, rep says "wait until we call your or email you". Next day, I get a UPS notice that phone is being shipped back. I call to find out why, speak to 3 reps, none can tell me anything other than "it's not repairable". 4th call reaches supervisor, who tells me it's due to "damaged electronics". It's a lie, but I give up.
(My theory on these newfound lack of willingness to replace screens:
LG / Google is aware they skimped on glass quality to keep the price low. They made a (decent) business decision to first do "whatever it takes" to keep customers happy and loyal. This includes fixing screens "outside of warranty" (since they know it's impossible for customers to prove a cracked screen is manufacturer fault) for a very reasonable cost of $140 which is close to cost (parts + labor) or potentially at a loss. This keeps the majority of owners at bay. Now, Nexus 6 is on the horizon and the loss or lack of revenue from these Nexus 5 screen repairs has surpassed expectation so they have advised their repair stations to deny them. They've done their part with an acceptable level of damage control and soon everyone will get a Nexus 6, move on, and forget the Nexus 5 was a debacle.)
Click to expand...
Click to collapse
Good on you for standing up to their B.S. as there's just no excuse for that to happen. We can't argue with their reasoning for not repairing (it's up to them to decide if they want to attempt a repair for $140, after all) but they can't be so lazy/incompetent as to not reload the proper software on there. It would take them what, a couple minutes? Similar to how they're not engaging people's NFC/Qi charger on the back of the phone which should be obvious to techs who's job it is to work with these devices.
Don't forget you can always bring your phone into an independent repair shop, they won't refuse your money though I doubt their attention to detail will be much better than your average LG tech.
remove lg version?
I have the same problem. Is it possible to root this phone and remove the LG flash version and put KitKat on there?
naparama said:
I have the same problem. Is it possible to root this phone and remove the LG flash version and put KitKat on there?
Click to expand...
Click to collapse
Are you the one who contacted me on email?
yes
bitdomo said:
Are you the one who contacted me on email?
Click to expand...
Click to collapse
yes, that was me, thanks.
loop after flash
naparama said:
yes, that was me, thanks.
Click to expand...
Click to collapse
hi, I flashed the stock android after unlocking bootloader, but now it is stuck in a boot loop. I also I noticed that when it flashed, after finishing, it said boot.sig recovery.sig system.sig werent found. when I tried to boot in the safe mode, the little green android man was on his back with a red exclamation point. any thoughts?
For about 6 weeks now I've seen this issue on 7.1.1 and 7.1.2 across three different custom ROMS and a few of their builds (PureNexus, Resurrection Remix, PixelDust, all testing with latest and a few versions beforehand). I am now back on stock (the latest May update for Google Pixel). I ran the flash-all.bat on both phone slots too.
The issue: sometimes, when I try to make a call:
- The dialer says "dialing" for an insane amount of time and phone is getting slow
- When it connects the call, I can't hear the other person. They can't hear me.
- When I try hanging up, I see "hanging up." It hangs there for a good few minutes, screen goes black. Phone unresponsive. Sometimes I get a reboot with a ramdump message.
- Unless I restart the phone after this issue, in this phone "session", calls will never work again. Even when rebooting the phone, it's a 50/50 hit and miss.
- If I flash a new ROM or factory reset, the issue seems to be "better" for maybe a few uses.
At first I'd think maybe a memory leak with the Dialer app. Maybe once I auto-update from the store to the new carrier services, maybe that's it. BUT, I then saw this thread where the mic is susceptible to a hairline crack, and phones manufactured before January are known to have bad solder joints:
https://productforums.google.com/forum/#!topic/phone-by-google/qUYytUuTRww;context-place=topicsearchin/phone-by-google/category$3Acontacts-calls-and-voicemail%7Csort:relevance%7Cspell:false
Now, I have a case on my phone and I have dropped it a few times. Maybe the mic is dying, I just don't know. Through verizon I have one of those protection plans so getting a replacement wouldn't keep me out of a phone so long as they have a replacement in stock (going through Google's 1 year warranty would take weeks). The problem is that if I use my warranty, I'm paying 150 deductible for what could simply be a software issue.
Can anyone comment on this? I'm torn about taking it to verizon when it may not be hardware but it really is hard to say. For them to diagnose it I would imagine would again be sending out the phone and that could take time.
davidisflash said:
For about 6 weeks now I've seen this issue on 7.1.1 and 7.1.2 across three different custom ROMS and a few of their builds (PureNexus, Resurrection Remix, PixelDust, all testing with latest and a few versions beforehand). I am now back on stock (the latest May update for Google Pixel). I ran the flash-all.bat on both phone slots too.
The issue: sometimes, when I try to make a call:
- The dialer says "dialing" for an insane amount of time and phone is getting slow
- When it connects the call, I can't hear the other person. They can't hear me.
- When I try hanging up, I see "hanging up." It hangs there for a good few minutes, screen goes black. Phone unresponsive. Sometimes I get a reboot with a ramdump message.
- Unless I restart the phone after this issue, in this phone "session", calls will never work again. Even when rebooting the phone, it's a 50/50 hit and miss.
- If I flash a new ROM or factory reset, the issue seems to be "better" for maybe a few uses.
At first I'd think maybe a memory leak with the Dialer app. Maybe once I auto-update from the store to the new carrier services, maybe that's it. BUT, I then saw this thread where the mic is susceptible to a hairline crack, and phones manufactured before January are known to have bad solder joints:
https://productforums.google.com/forum/#!topic/phone-by-google/qUYytUuTRww;context-place=topicsearchin/phone-by-google/category$3Acontacts-calls-and-voicemail%7Csort:relevance%7Cspell:false
Now, I have a case on my phone and I have dropped it a few times. Maybe the mic is dying, I just don't know. Through verizon I have one of those protection plans so getting a replacement wouldn't keep me out of a phone so long as they have a replacement in stock (going through Google's 1 year warranty would take weeks). The problem is that if I use my warranty, I'm paying 150 deductible for what could simply be a software issue.
Can anyone comment on this? I'm torn about taking it to verizon when it may not be hardware but it really is hard to say. For them to diagnose it I would imagine would again be sending out the phone and that could take time.
Click to expand...
Click to collapse
try troubleshooting the phone based on the articles here https://support.google.com/pixelphone/topic/7078141?hl=en&ref_topic=7078170
if nothing is working here then call google so that we can see if RMA is possible for you. but i guess you should because pixel is just less than a year old.
reyscott said:
try troubleshooting the phone based on the articles here https://support.google.com/pixelphone/topic/7078141?hl=en&ref_topic=7078170
if nothing is working here then call google so that we can see if RMA is possible for you. but i guess you should because pixel is just less than a year old.
Click to expand...
Click to collapse
It has to be at a point now to contact the OEM. On countless occassions I've factory reset and gone to different ROMs from scratch with the issue returning. Thanks.
Hats off to Verizon! I had purchased their total protection plan awhile back where you warrant your phone for 11 bucks a month. If it's lost or stolen you pay a deductible. With this issue I was hesitant but went in anyways.
For one, I didn't have to pay anything because I brought it in on the premise that it's a manufacturer defect (microphone hardware issue). Now if they determine my phone is damaged, the warranty company charges you 299. Mine won't be.
I go in yesterday and they told me I'll be receiving the replacement at my house TODAY. I even got the FedEx shipping memo for it being delivered tonight. Then I can just sent my old one in the same box that's a prepaid label.
Super happy about this!
No Sound
davidisflash said:
For about 6 weeks now I've seen this issue on 7.1.1 and 7.1.2 across three different custom ROMS and a few of their builds (PureNexus, Resurrection Remix, PixelDust, all testing with latest and a few versions beforehand). I am now back on stock (the latest May update for Google Pixel). I ran the flash-all.bat on both phone slots too.
The issue: sometimes, when I try to make a call:
- The dialer says "dialing" for an insane amount of time and phone is getting slow
- When it connects the call, I can't hear the other person. They can't hear me.
- When I try hanging up, I see "hanging up." It hangs there for a good few minutes, screen goes black. Phone unresponsive. Sometimes I get a reboot with a ramdump message.
- Unless I restart the phone after this issue, in this phone "session", calls will never work again. Even when rebooting the phone, it's a 50/50 hit and miss.
- If I flash a new ROM or factory reset, the issue seems to be "better" for maybe a few uses.
At first I'd think maybe a memory leak with the Dialer app. Maybe once I auto-update from the store to the new carrier services, maybe that's it. BUT, I then saw this thread where the mic is susceptible to a hairline crack, and phones manufactured before January are known to have bad solder joints:
https://productforums.google.com/forum/#!topic/phone-by-google/qUYytUuTRww;context-place=topicsearchin/phone-by-google/category$3Acontacts-calls-and-voicemail%7Csort:relevance%7Cspell:false
Now, I have a case on my phone and I have dropped it a few times. Maybe the mic is dying, I just don't know. Through verizon I have one of those protection plans so getting a replacement wouldn't keep me out of a phone so long as they have a replacement in stock (going through Google's 1 year warranty would take weeks). The problem is that if I use my warranty, I'm paying 150 deductible for what could simply be a software issue.
Can anyone comment on this? I'm torn about taking it to verizon when it may not be hardware but it really is hard to say. For them to diagnose it I would imagine would again be sending out the phone and that could take time.
Click to expand...
Click to collapse
Thats a known problem with the Pixel. It has something to do with the soldering on the board that eventually breaks loose. Google is aware of this and should give you a replacement. Supposedly phones with a manufacturing date of 2017 will not have this issue and was addressed at the production.
What year was it manufactured?
CC
cc999 said:
Thats a known problem with the Pixel. It has something to do with the soldering on the board that eventually breaks loose. Google is aware of this and should give you a replacement. Supposedly phones with a manufacturing date of 2017 will not have this issue and was addressed at the production.
What year was it manufactured?
CC
Click to expand...
Click to collapse
It was made in 2016. I just got the replacement phone and no longer have the issue with the replacement.
New Pixel
davidisflash said:
It was made in 2016. I just got the replacement phone and no longer have the issue with the replacement.
Click to expand...
Click to collapse
What's the manufacture date of the new phone?
CC
cc999 said:
What's the manufacture date of the new phone?
CC
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Click to collapse
2017. What sucks is that it came with 7.1.1 so now I can't unlock the bootloader then root.
davidisflash said:
2017. What sucks is that it came with 7.1.1 so now I can't unlock the bootloader then root.
Click to expand...
Click to collapse
better than having a broken phone. I was under the impression that the newer replacements came from google and were unlockable, but I guess only a lucky few,
No USB Driver > No MTP Mode > No LG Support Tools/Bridge/PC Suite? Support Sucks
I bought this phone from Fido on Black Friday last year. Immediately realized that there wasn't a USB driver for it and the Windows MTP driver in Win 10 does squat. This means that the phone will not be seen by LG Support Tools, Bridge or even the old PC Suite. There is no MTP mode in the settings either. USB Debugging is easy enough to find in the Dev settings, the USB mode status shows up in notifications no issue but MTP is MIA and PTP does not allow the tools to see the phone.
The LG support site has not changed one iota since release of this phone. In fact, LG couldn't even be bothered to post anything beyond the generic info that tells you to download support tools and install the non-existant USB driver. Good Grief! They released it and immediately abandoned it. I called LG as soon as I realized the driver issue and was assured it would be addressed. That was Black Friday and here we are in March and nothing, absolutely nothing. I tried their online chat and after a couple of minutes the service rep left, never to return. I called LG Canada Support and guess what, wonder of wonders I'm transfered to a call centre in the GD Philipines where the rep knew absolutely nothing!
I'm in contact with Fido with every intention of returning this phone. I'm not paying for 2 years for a phone that there seems to be 0 interest in supporting.
If anyone has discovered solutions to these issues by all means let me know but AFAIK there are none.
strifexx said:
I bought this phone from Fido on Black Friday last year. Immediately realized that there wasn't a USB driver for it and the Windows MTP driver in Win 10 does squat. This means that the phone will not be seen by LG Support Tools, Bridge or even the old PC Suite. There is no MTP mode in the settings either. USB Debugging is easy enough to find in the Dev settings, the USB mode status shows up in notifications no issue but MTP is MIA and PTP does not allow the tools to see the phone.
The LG support site has not changed one iota since release of this phone. In fact, LG couldn't even be bothered to post anything beyond the generic info that tells you to download support tools and install the non-existant USB driver. Good Grief! They released it and immediately abandoned it. I called LG as soon as I realized the driver issue and was assured it would be addressed. That was Black Friday and here we are in March and nothing, absolutely nothing. I tried their online chat and after a couple of minutes the service rep left, never to return. I called LG Canada Support and guess what, wonder of wonders I'm transfered to a call centre in the GD Philipines where the rep knew absolutely nothing!
I'm in contact with Fido with every intention of returning this phone. I'm not paying for 2 years for a phone that there seems to be 0 interest in supporting.
If anyone has discovered solutions to these issues by all means let me know but AFAIK there are none.
Click to expand...
Click to collapse
Hi, I have off topic question, did you receive feb security update? Its already March now.
wudifxb said:
Hi, I have off topic question, did you receive feb security update? Its already March now.
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Click to collapse
Nope...Phone shows Jan 1, 2019 as latest security patch date. Honestly I hadn't even looked, I'm so pissed off at LG and this phone. I can't be rid of it soon enough. I was really excited about Android One and gace up wireless charging, more RAM etc and am so disappointed. With only 32Gb and not even being able to reliably get phots on to the SD or apps as it seems the dev option to force install apps doesn't do squat. My 32GB is almost full already and I have a near empty 64GB SD card that I really can't do much with.
strifexx said:
Nope...Phone shows Jan 1, 2019 as latest security patch date. Honestly I hadn't even looked, I'm so pissed off at LG and this phone. I can't be rid of it soon enough. I was really excited about Android One and gace up wireless charging, more RAM etc and am so disappointed. With only 32Gb and not even being able to reliably get phots on to the SD or apps as it seems the dev option to force install apps doesn't do squat. My 32GB is almost full already and I have a near empty 64GB SD card that I really can't do much with.
Click to expand...
Click to collapse
we are on the same boat, but I'm fine with 32 GB. I bought this phone only because pure android experience with monthly security update. LG can't even keep their promise to provide update monthly, disappointed.
wudifxb said:
we are on the same boat, but I'm fine with 32 GB. I bought this phone only because pure android experience with monthly security update. LG can't even keep their promise to provide update monthly, disappointed.
Click to expand...
Click to collapse
Well one way or another I'll be rid of it. Either Fido or LG is going to take this dog back and get me into something else... Monday I have the day off and will be headed to the Fido Store and it will be handled.
What a monumental waste of time!
strifexx said:
Well one way or another I'll be rid of it. Either Fido or LG is going to take this dog back and get me into something else... Monday I have the day off and will be headed to the Fido Store and it will be handled.
What a monumental waste of time!
Click to expand...
Click to collapse
How did it go?
ToddEDM said:
How did it go?
Click to expand...
Click to collapse
So after multiple calls and finally ending up dealing with retention, I am headed in tomorrow (Friday) to trade in the G7 One for a Samsung Galaxy S8. Between the trade-in value of the LG, the goodwill credits I negotiated and finally with a discount I worked out on my monthly, I actually end up ahead of where I would have been had I kept the Lg, from a $$ standpoint for starters. Little older phone but one I am quite familiar with as my wife has one so I know exactly what I am getting and will have no issue with it. The S8 was the phone I was originally going to grab in the first place but I got distracted by a bigger prepaid visa offer and the hype of the One OS. I should have stuck to my guns and avoided the hassle.
According to Versus, the S8 is a better phone anyway. https://versus.com/en/lg-g7-one-vs-samsung-galaxy-s8
I almost forgot to mention, I could have had an S9 instead but would not have gotten the monthly discount on my plan so opeted for the S8 instead. The S8 and 9 are not so far apart that I thought it would be worth it paying the extra.
Wait does this mean you can't even plug it in a pc to transfer files ?
Bl__nk said:
Wait does this mean you can't even plug it in a pc to transfer files ?
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Click to collapse
You are able to do that but thats all you can do. You can't even format the SD card from your PC. No backup tools unless you want to use/buy 3rd party, none of which are any good unless your phone is rooted IMHO anyway. The back-up measure you have, as is, is to you Google drive but even that doesnt wotk properly as if you even think about adjusting prefs for pics the interface locks up forcing you to back out by quitting. It was like that from day 1. LG initially told me they would be releasing drivers/tools forthwith and kept up that charade until just recently when they basically told me that it was Google's fault. Between that and the now completely MIA seurity updates enough was enough..
Didnt even bother to mention the lackluster performance as well. Both CSR2 Racing and Asphalt 9 were unable to run at full spec without them having issues. Pretty sad for what was supposed to be a flagship phone.
A tiny delay for me but this morning I am on my way to the FIDO store to rid myself of this POS and get a Galaxy S8 in its place.
strifexx said:
You are able to do that but thats all you can do. You can't even format the SD card from your PC. No backup tools unless you want to use/buy 3rd party, none of which are any good unless your phone is rooted IMHO anyway. The back-up measure you have, as is, is to you Google drive but even that doesnt wotk properly as if you even think about adjusting prefs for pics the interface locks up forcing you to back out by quitting. It was like that from day 1. LG initially told me they would be releasing drivers/tools forthwith and kept up that charade until just recently when they basically told me that it was Google's fault. Between that and the now completely MIA seurity updates enough was enough..
Didnt even bother to mention the lackluster performance as well. Both CSR2 Racing and Asphalt 9 were unable to run at full spec without them having issues. Pretty sad for what was supposed to be a flagship phone.
A tiny delay for me but this morning I am on my way to the FIDO store to rid myself of this POS and get a Galaxy S8 in its place.
Click to expand...
Click to collapse
Thank you for the reply, this phone was on my go to list after my 6p dies but not sure anymore, it seems all the models offered to me aren't rootable and won't ever be, I am sad. This phone had sd card headphone jack and notification light, but no root is a real big deal. Lets hope my 6p hangs on for long while.
Bl__nk said:
Thank you for the reply, this phone was on my go to list after my 6p dies but not sure anymore, it seems all the models offered to me aren't rootable and won't ever be, I am sad. This phone had sd card headphone jack and notification light, but no root is a real big deal. Lets hope my 6p hangs on for long while.
Click to expand...
Click to collapse
And security updates are non-existent... still on January
just tested out the usb connection on my linux machine - it shows up in the file explorer as an MTP device, and when running lsusb from a command line i get this: Bus 001 Device 004: ID 1004:631c LG Electronics, Inc. G2/Optimus Android Phone [MTP mode]
pretty messed up but pretty typical LG to not have a proper full function driver, i really get the impression that they don't care about their mobile phone division at all... i mean, the usb cable that came in the box won't even do 18w charging, i had to grab a heavier gauge monoprice one before my inline voltage tester would show above 12w... like, they saved a few cents per unit skimping on a cable? wow lol, classy company!
timn_13 said:
just tested out the usb connection on my linux machine - it shows up in the file explorer as an MTP device, and when running lsusb from a command line i get this: Bus 001 Device 004: ID 1004:631c LG Electronics, Inc. G2/Optimus Android Phone [MTP mode]
pretty messed up but pretty typical LG to not have a proper full function driver, i really get the impression that they don't care about their mobile phone division at all... i mean, the usb cable that came in the box won't even do 18w charging, i had to grab a heavier gauge monoprice one before my inline voltage tester would show above 12w... like, they saved a few cents per unit skimping on a cable? wow lol, classy company!
Click to expand...
Click to collapse
I got mine on Black Friday from Fido. It went back to Fido last week. It was a bit of a chore/fight but they took it back and I walked out of the store with a Galaxy S8 as a straight swap and even managed to get a 25% loyalty credit applied to my monthly, for all the hassle. That's saying something as I was on a grandfathered medium plan that not only no longer exists but that was already dirt cheap. It took dealing with retentions first and then the office of the president, at Fido, but in the end they treated me what i feel was quite fairly under the circumstances.
The Galaxy S8 btw completely walks all over the G7 One performance wise. making the LG experience even more of a disappointment.
Has anyone had the screen flash and updated to dp2 and then it was gone? I'm on the April update and the phone just went nuts. Had to turn it off let it flash for like 10 min then it went away for now. Oops it just came back. Unusable
edit: After a night's rest it seems back to normal. What happened was I was minding my own business, reading some forums, news, etc. before bed. Swiped left and I saw a flash. Hmm.. interesting, right? Then all of a sudden the bottom of the screen started flashing and then the whole phone. And I mean multiple flashes / second and very bright. I even saw the light when I closed my eyes later it was that bright and steady. So I turned off AOD, no help. Rebooted, no help. Turned the phone off for a few minutes and it came right back on restart. Put the phone on my night table face down and watched the light show for a while illuminating the room from out the sides of the phone. Then it stopped. Woke up and it seems to be gone at least for a while. I'll call G for a replacement this morning but seriously! This device is simply flawed. Obviously April update did nothing corrective for this phone. I wonder what happened with the displays on these phones since the XL doesn't have this issue. I might just see if they'll comp me an XL upgrade even though it's really too large for my tastes. Anyway, that's my story for the day.
I'm curious, as asked above, if anyone with a similar situation has joined Q beta and the issue is resolved. It's hard to determine I get that due to the intermittent nature of the flaw but I would install DP2 if it indeed fixed it. TIA
I’ve got the exact same problem/question....
GoreD said:
I’ve got the exact same problem/question....
Click to expand...
Click to collapse
I installed Q and it did nothing. Still went buggy so I returned the device. Bought a new one which has been ok for about 4 days so far. I'm not holding out much hope since many have experienced the flashing a few days after the return window closes, I think it's 15 days. The only solution so far is to either get an XL with a different display or an iPhone XS for $1000. Google is not acknowledging the design flaw as of yet.
bobby janow said:
Has anyone had the screen flash and updated to dp2 and then it was gone? I'm on the April update and the phone just went nuts. Had to turn it off let it flash for like 10 min then it went away for now. Oops it just came back. Unusable
edit: After a night's rest it seems back to normal. What happened was I was minding my own business, reading some forums, news, etc. before bed. Swiped left and I saw a flash. Hmm.. interesting, right? Then all of a sudden the bottom of the screen started flashing and then the whole phone. And I mean multiple flashes / second and very bright. I even saw the light when I closed my eyes later it was that bright and steady. So I turned off AOD, no help. Rebooted, no help. Turned the phone off for a few minutes and it came right back on restart. Put the phone on my night table face down and watched the light show for a while illuminating the room from out the sides of the phone. Then it stopped. Woke up and it seems to be gone at least for a while. I'll call G for a replacement this morning but seriously! This device is simply flawed. Obviously April update did nothing corrective for this phone. I wonder what happened with the displays on these phones since the XL doesn't have this issue. I might just see if they'll comp me an XL upgrade even though it's really too large for my tastes. Anyway, that's my story for the day.
I'm curious, as asked above, if anyone with a similar situation has joined Q beta and the issue is resolved. It's hard to determine I get that due to the intermittent nature of the flaw but I would install DP2 if it indeed fixed it. TIA
Click to expand...
Click to collapse
I used to get it regularly (a few x a week) on Pie but havent gotten it since the first Q Beta.
bobby janow said:
I installed Q and it did nothing. Still went buggy so I returned the device. Bought a new one which has been ok for about 4 days so far. I'm not holding out much hope since many have experienced the flashing a few days after the return window closes, I think it's 15 days. The only solution so far is to either get an XL with a different display or an iPhone XS for $1000. Google is not acknowledging the design flaw as of yet.
Click to expand...
Click to collapse
Just ordered this phone on a new contract, wondering if i've made a big mistake. This screen flashing saga seems quite widespread ?
decker39 said:
Just ordered this phone on a new contract, wondering if i've made a big mistake. This screen flashing saga seems quite widespread
Click to expand...
Click to collapse
It is widespread but not guaranteed to flash. My wife has one bought in November and not once did it flash. I'm on my 4th new one now. The problem now is that it doesn't happen right away so you're kind of behind the 8 ball. When it does happen it's usually after about 3 weeks at which point there is nothing you can do about it other than get a refurb replacement that someone else has sent back due to flashing. I really don't know what I would do if I had to pay full price. Just curious, what did you pay on a new contract? If this one starts flashing after my return window I'm trading it in or getting a refurb and selling it unopened. If I can get $500 I'd splurge for the extra 5 and get an XS. The 3XL is just too big for me as is the XR. I want something 5.8 or smaller. I mean it's a great device if it just didn't flash. The fact that it flashes in safe mode and through the entire reboot pretty much says this is not a software bug but hardware. Read it and weep... https://issuetracker.google.com/issues/119210591
bobby janow said:
It is widespread but not guaranteed to flash. My wife has one bought in November and not once did it flash. I'm on my 4th new one now. The problem now is that it doesn't happen right away so you're kind of behind the 8 ball. When it does happen it's usually after about 3 weeks at which point there is nothing you can do about it other than get a refurb replacement that someone else has sent back due to flashing. I really don't know what I would do if I had to pay full price. Just curious, what did you pay on a new contract? If this one starts flashing after my return window I'm trading it in or getting a refurb and selling it unopened. If I can get $500 I'd splurge for the extra 5 and get an XS. The 3XL is just too big for me as is the XR. I want something 5.8 or smaller. I mean it's a great device if it just didn't flash. The fact that it flashes in safe mode and through the entire reboot pretty much says this is not a software bug but hardware. Read it and weep... https://issuetracker.google.com/issues/119210591
Click to expand...
Click to collapse
£20 upfront cost for the phone then £26 a month on a 2 year contract. After reading multiple stories regarding the flashing issue, seems the majority of users are having problems after AOD is turned on. That link leads to depressing reading ?
decker39 said:
£20 upfront cost for the phone then £26 a month on a 2 year contract. After reading multiple stories regarding the flashing issue, seems the majority of users are having problems after AOD is turned on. That link leads to depressing reading
Click to expand...
Click to collapse
Pretty much the current US prices, not bad. Yes, AOD caused it initially but as I said, my wife has had it on since day one and never a flash. Turning off AOD or perhaps never turning it on might help but that is really not the issue. Why can't you turn it on without a blinding flash searing your eyeballs? I like having it on, flip the phone over to disable it and not much extra battery use. I wish you luck on yours. As I said the phone is great, quick, good size, decent battery life and great camera. The google issue tracker is indeed depressing to read but those are the facts on the ground. I think at some point they will have to address the issue and perhaps we will get a great trade in for the Pixel 4. We shall see.
The pixel 3 xl is now on sale. Might be time to pull the trigger on it if you can. No flashing on that device. 200 off retail.
bobby janow said:
The pixel 3 xl is now on sale. Might be time to pull the trigger on it if you can. No flashing on that device. 200 off retail.
Click to expand...
Click to collapse
Pixel xl is too big for my liking, but thanks for the thought. Mine should be with me tomorrow, so i'll turn AOD on and see if it causes any issues, if does, it's going straight back and the contract cancelled, i have 30 days to do this. Or.........save causing me any headaches, send it straight back, cancel the contract and go for something else.... Galaxy S10e ??
decker39 said:
Pixel xl is too big for my liking, but thanks for the thought. Mine should be with me tomorrow, so i'll turn AOD on and see if it causes any issues, if does, it's going straight back and the contract cancelled, i have 30 days to do this. Or.........save causing me any headaches, send it straight back, cancel the contract and go for something else.... Galaxy S10e ??
Click to expand...
Click to collapse
I have Google Fi on one of my lines and they have a 1/2 price sale today only on all Pixel 3s. So I went over to Best Buy to check out the size of the 3XL and it's not horrible. A little too big for my preference but it doesn't flash and I won't have to return it. So I'm on the fence right about now. The price for the 3XL 64GB is $449 if you have Fi. That is a ridiculous price but alas, they're out of stock across the board so I'm back to hoping this doesn't start flashing. 30 day return window is amazing. I think you'll know by then.
bobby janow said:
I have Google Fi on one of my lines and they have a 1/2 price sale today only on all Pixel 3s. So I went over to Best Buy to check out the size of the 3XL and it's not horrible. A little too big for my preference but it doesn't flash and I won't have to return it. So I'm on the fence right about now. The price for the 3XL 64GB is $449 if you have Fi. That is a ridiculous price but alas, they're out of stock across the board so I'm back to hoping this doesn't start flashing. 30 day return window is amazing. I think you'll know by then.
Click to expand...
Click to collapse
I'll keep you updated ?
decker39 said:
I'll keep you updated ?
Click to expand...
Click to collapse
Thanks. You talked me out of the xl lol. I got a return window of 4 weeks due to the problems I've been having. If it starts on day 29 I'm going to freak..
The screen flash issue was fixed in latest monthly security update (android P) so the change will probably be merged right now in android Q.
bobby janow said:
Thanks. You talked me out of the xl lol. I got a return window of 4 weeks due to the problems I've been having. If it starts on day 29 I'm going to freak..
Click to expand...
Click to collapse
Ahhh, sorry man, didn't mean to disuade you from the XL, it's just too big for my liking. Keep me posted ?
---------- Post added at 08:20 AM ---------- Previous post was at 08:18 AM ----------
crispi7 said:
The screen flash issue was fixed in latest monthly security update (android P) so the change will probably be merged right now in android Q.
Click to expand...
Click to collapse
Yeah i read that the latest security update should have fixed the flashing problem, but still plenty of users reporting issues after the patch.
crispi7 said:
The screen flash issue was fixed in latest monthly security update (android P) so the change will probably be merged right now in android Q.
Click to expand...
Click to collapse
The screen flash issue was not fixed in the April update as noted above. Perhaps for some with minor display disturbances it was but for a large part of those with hardware defective devices it was not.
decker39 said:
Ahhh, sorry man, didn't mean to disuade you from the XL, it's just too big for my liking. Keep me posted
Click to expand...
Click to collapse
Nah it's ok. You just talked me off the ledge because seeing an XL for $449 was tempting. Then my wife asked, are you going to be happy with that large device? That was it. I removed it from my cart and they sold out shortly afterwards. Day 5 and no flashing yet.
Well guys, my Pixel 3 arrived this morning, and 5 updates later aswell as phone restarts, i was able to actually spend a bit of time navigating different features and finish setting it up. I decided to set it up from new instead of data transferring from my Sony. All good so far. Anybody got any advice on Pixel Pulse, apparently this replicates led notifications ?
Yeah, the XL is quite large. I like the size of blueline, fits in the hand comfortably. It is strange how this screen flash issue is going. Given the number of people reporting it vs the number of devices out there is seems like it might have been a bad batch of devices somewhere. I wonder what else could be causing it other than some devices with faulty hardware. Wonder if it would help if people with the issue started posting their serial number.
@decker39 I used to work at a Staffordshire University collaborative program here in China. Ten years working with that program.
This seems to be the later batch. My wife has and I had a Verizon original bought in November. I never had a flash and neither does she. I traded mine in because I couldn't use the esim on vzw. The Google new ones flashed. Let's see with the one I have now. I think it might flash but I'm trying to think positive. What would the serial number show?
tl;dr: I flashed to 11.0.7.1 which rendered the camera/torch unusable, only 9.5.11 should I try flashing back to the latest OxygenOS or rather use some custom ROM?
I was using the OnePlus 7 Pro I got a few months back used for ~200 EUR quite happily, except the front camera wasn't working (it pops up but the software freezes, keeps popping back and forth until I quit the camera app), which was probably somehow damaged by the previous user. We didn't discuss it, as he also didn't say anything about quite noticeable AMOLED Burn-in, cause he used the always-on navigational buttons... Something everyone should check when browsing through used deals.
I guess I was using the latest 11.0.6.1.GM21BA without issue, then the security patch and a few people on Reddit said their battery life improved, so I tried it.
All seemed fine, but the camera app has just thrown an error that the camera is damaged and I should go for repairs, torch in the quick menu said "Camera in use" so I did a backup and factory reset, which I recall I had to do in the previous update as well. But that didn't help. So in the angry rush, I said to hell with Oxygen OS and flashed cDroid, but there was the same issue there.
Finally using this great guide I managed to reflash to OxygenOS 10, but the issue still persisted. But with OxygenOS 9.5.11 finally, the camera works again. I didn't even put the phone online and I wanted to try upgrading to the latest OxygenOS 11 again, but I fear the issue will happen again.
Maybe OS9 somehow made the camera unstuck and unless I install the 'corrupting OxygenOS 10/11' and install rather some custom ROM it might be fine?
I will try later, I wasted too many valuable hours on this crap.
Googling in rage and reading other posts I see a similar camera issue happened across multiple OnePluses from 6 to 8. This really disappoints me and I'm sure I won't be looking for a used OnePlus ever again. Good thing I got a spare older OnePlus 5 for now.
Thanks for your testimony.
I indeed have this issue too. It appeared on June 10th. I tried to factory reset my phone yesterday and nothing changed.
I will also add that my front camera isn't working anymore since April. Can't figure out if this is software or hardware related
I really don't want to downgrade to OOS 9 but until the contrary is proved (by a fix or a comment by OnePlus), I would call it a case of planned obsolescence.
From now on I will keep my distance with this brand. Quite sad to admit because I was fond of their phones, but the management of issues / updates for the more dated ones isn't an example to follow anymore
klediouron said:
Thanks for your testimony.
I indeed have this issue too. It appeared on June 10th. I tried to factory reset my phone yesterday and nothing changed.
I will also add that my front camera isn't working anymore since April. Can't figure out if this is software or hardware related
...
Click to expand...
Click to collapse
Has your front camera stopped working after an update or during normal use?
It would make "sense" for OS 10+ to check if there is an issue with the front camera to disable all cameras altogether. Even if only to rush you into a repair shop...
I requested a repair which is in neighboring Poland, but they didn't wait for confirmation and requested UPS shipping from me right away.
I will check with them if the price would be within 50 EUR (from other posts not sure where in the world it was ~ 30 EUR if I recall correctly), then I'll get it repaired.