Related
I have been trying to find a solution for this since I activated the phone (Verizon HTC One (M8)) on Friday March 28th.
The phone constantly displays voice roaming notification. It includes the roaming triangle and you cannot swipe it away from the notifications. My only solution is to click the app info and select force close the app. This gets rid of the notification but the roaming icon is still visible above the 4G signal. I have gone to VZW went threw the typical settings changes with an inevitable swap of the phone for a newer device resulting in no success. VZW put in a trouble ticket but i haven't heard back from them and it has been 5 days already. I'm going to be contacting them soon.
For whatever reason the ERI Version is displayed as "not available." To me this seems like a software bug with the radios. They will probably push out an update to patch it but I don't know if I want to wait for it. VZW seems to take forever to push out updates
This seems to be a semi common and known issue by VZW from what I have read on other threads on other forums.
To my knowledge the only solutions have been wiping the partition cache in the recovery and swapping the device for a new phone.
What is everyone else's experience with this? Are there any solutions? Any suggestions?
Thanks in advance all!
htcdude123 said:
I have been trying to find a solution for this since I activated the phone (Verizon HTC One (M8)) on Friday March 28th.
The phone constantly displays voice roaming notification. It includes the roaming triangle and you cannot swipe it away from the notifications. My only solution is to click the app info and select force close the app. This gets rid of the notification but the roaming icon is still visible above the 4G signal. I have gone to VZW went threw the typical settings changes with an inevitable swap of the phone for a newer device resulting in no success. VZW put in a trouble ticket but i haven't heard back from them and it has been 5 days already. I'm going to be contacting them soon.
For whatever reason the ERI Version is displayed as "not available." To me this seems like a software bug with the radios. They will probably push out an update to patch it but I don't know if I want to wait for it. VZW seems to take forever to push out updates
This seems to be a semi common and known issue by VZW from what I have read on other threads on other forums.
To my knowledge the only solutions have been wiping the partition cache in the recovery and swapping the device for a new phone.
What is everyone else's experience with this? Are there any solutions? Any suggestions?
Thanks in advance all!
Click to expand...
Click to collapse
It is a software bug, Verizon is no longer replacing the phones that this happens on, an update will be coming. Ask this according to a business/ government support agent I talked to yesterday. He said they were no longer swapping out phones, as he took my address to send me a brand new one. He said it was a known issue. Take that for what it is worth.....
Sent from my HTC6525LVW using Tapatalk
SDC_Bolts said:
It is a software bug, Verizon is no longer replacing the phones that this happens on, an update will be coming. Ask this according to a business/ government support agent I talked to yesterday. He said they were no longer swapping out phones, as he took my address to send me a brand new one. He said it was a known issue. Take that for what it is worth.....
Sent from my HTC6525LVW using Tapatalk
Click to expand...
Click to collapse
I know this is a software bug. When I called VZW when I first had the issue the associate told me this. But he also said this issue didn't effect all the devices. He suggested taking it in and swapping the phone for another. I am just frustrated that VZW doesn't have their stuff together because yesterday I was on the phone with another person to check up on the situation since I hadn't heard from them in 5 days. She told me that they had fixed the issue, it was a manufacturing defect and new phones were being shipped out. Sounds like she didn't know what she was talking about because she couldn't ship me a phone, not unlike you situation. However she assured me that the VZW stores were shipped "new" phones with this issue has been fixed. She said to go to the nearest store and swap out the phone again.
I got to the store and they basically told me to piss off. Even though this lady put notes in my account to swap the phone. I just wish VZW would inform all their employees of this issue so they are all on the same page because every VZW employee is saying something different to me and its really starting to piss me off. One employee is saying its a hardware issue the other is saying software. GET IT TOGETHER!
I'm almost to the point where I want to take the phone back entirely.
Sorry just have to vent a little bit. :laugh:
I understand, I really debated on this phone or wait for Z2 (if coming to Verizon), G3,possibly even S5. But decided on build quality of this phone. Buddy at work got his the day after release and has had no problems at all. Only issue with mine is the ERI voice roaming deal, just annoying really. The guy on the phone did mention that newer phones would have the issue resolved but he eluded to it being a software issue and was going to have them send me one of the newer models they had in. Hope you get your situation resolved.
htcdude123 said:
I have been trying to find a solution for this since I activated the phone (Verizon HTC One (M8)) on Friday March 28th.
The phone constantly displays voice roaming notification. It includes the roaming triangle and you cannot swipe it away from the notifications. My only solution is to click the app info and select force close the app. This gets rid of the notification but the roaming icon is still visible above the 4G signal. I have gone to VZW went threw the typical settings changes with an inevitable swap of the phone for a newer device resulting in no success. VZW put in a trouble ticket but i haven't heard back from them and it has been 5 days already. I'm going to be contacting them soon.
For whatever reason the ERI Version is displayed as "not available." To me this seems like a software bug with the radios. They will probably push out an update to patch it but I don't know if I want to wait for it. VZW seems to take forever to push out updates
This seems to be a semi common and known issue by VZW from what I have read on other threads on other forums.
To my knowledge the only solutions have been wiping the partition cache in the recovery and swapping the device for a new phone.
What is everyone else's experience with this? Are there any solutions? Any suggestions?
Thanks in advance all!
Click to expand...
Click to collapse
I had this issue when I bought the phone on launch day, spent three hours on the phone with tech support and finally swapped phones the next day. Now I see it's a known problem. Verizon feels you aren't charged for voice roaming so it's okay to wait for a fix but it's nuts, I think it will drain your battery a little faster as well.
pj1980 said:
I had this issue when I bought the phone on launch day, spent three hours on the phone with tech support and finally swapped phones the next day. Now I see it's a known problem. Verizon feels you aren't charged for voice roaming so it's okay to wait for a fix but it's nuts, I think it will drain your battery a little faster as well.
Click to expand...
Click to collapse
pj did the phone swap fix your issue? or do you still have the same problem.
As for the battery it might be drained faster but its an overall astonishing improvement over my Galaxy Nexus I had before the HTC. I would have to charge that 2-3 times a day depending on use. Currently my phone lasts all day. its off the charger from about 5:45 in the morning to 9:30-10 at night and I might have 30-40% battery left at that point.
htcdude123 said:
pj did the phone swap fix your issue? or do you still have the same problem.
As for the battery it might be drained faster but its an overall astonishing improvement over my Galaxy Nexus I had before the HTC. I would have to charge that 2-3 times a day depending on use. Currently my phone lasts all day. its off the charger from about 5:45 in the morning to 9:30-10 at night and I might have 30-40% battery left at that point.
Click to expand...
Click to collapse
I had this very same issue. Troubleshot with all kinds of people. Even used the Sim from my wife's. Same thing. Its the phone/software. Took it back and swapped it and problem solved immediately.
Tech support was unable to contact the phone. Under about->software in settings there was no eri number (all my other phones have 5). It wasn't just voice roam but data roam as well.
Sent from my Nexus 7 using Tapatalk
I am still convinced that this is software related. but this is the latest conversation I had via chat with VZW. She is claiming hardware.
Please excuse my typos I was at work and trying to double task at he same time.
Please hold for a Support Representative to assist you.
Thank you for contacting Verizon Wireless.
Your Chat Session ID is --------------------------.
My name is Lain, how may I assist you?
Lain: Good morning what can I help out with today?
HTCdude 123: I have an on going issue with my phone that needs to be addressed
HTCdude 123: there are notes on my account about the issue that I am having on my htc one m8 with the voice roaming
Lain: Sorry to hear that you've been running into some problems with your phone and voice roaming HTCdude 123, especially with a brand new device like the M8.
HTCdude 123: the last person I talked to wanted me to go to a Verizon store and exchange the device for another. She put notes in my account to make sure they would even though I have already exchanged the phone under the 14 day no hassle but the store wouldn't do anything
HTCdude 123: i want to know why i would be told something from Verizon by one person and another from someone in the store
HTCdude 123: I just want a phone that works
HTCdude 123: before i am forced to keep this phone because it passes its 14 day window
Lain: Thats terrible to hear and certainly not what should have happened! If you are having problems with your phone and you are within the 1st 14 days of having it the store you got it from should have no problems exchanging it for the same type of phone. Can I ask what happened when you went in?
HTCdude 123: i purchased the phone online
HTCdude 123: after getting the phone by mail i activated and had this issue. i called vzw they couldn't fix it and told me to go to a store to exchange it. i went to one store. they exchanged the phone and i still had the same issue. they couldn't do anything so they filed a trouble ticket and said they would get back with me
HTCdude 123: they never did
HTCdude 123: so 5 days later i contacted again asking about the status of the trouble ticket
HTCdude 123: the lady said there was an issue with the phone and it has been addressed all phones shipping out now are fixed. she was going to send me a replacement but there were none to send so she said to go to another store and they should swap the phone out again
Lain: Thanks those are good details to have, though of course an annoying problem to run into with a new phone.
HTCdude 123: i went to another store on my way home from work and the guy i spoke to woulnd exchange the phone because it had already been exchanged once. he told me it was a software update that needed to be addressed
Lain: So the store told you that there was going to be a software update, let me look and see what I can find on this. Can I have a minute or two to see what I can find?
HTCdude 123: yes
Lain: Thanks its appreciated
Lain: Thanks for your patience I'm still looking to see what I can find on any software updates on here
Lain: Thanks for your patience while I was checking on this and I do not show any details about a software update being in the works to resolve this. What I show on here is that we supposed to replace the device which since you are within the 14s of having your phone. I'm uncertain why the store said that they would not replace it for you and I'm sorry that this happened. I would recommend reaching back out to the store and I will note the information on here regarding this to help.
HTCdude 123: and what should happen if the store does the same thing?
HTCdude 123: you are telling me you don't see anything about any roaming issue with this phone?
HTCdude 123: no issue at all with the device?
Lain: The thing is that they shouldn't do so. The direction that we have been provided with on this issue with roaming is that it was a production issue and not software related and that replacing the device needed to resolve this
HTCdude 123: so you know that this is not a software related issue at all. its indeed hardware
Lain: Based off of everything I can see on thats right
HTCdude 123: where do you get your information? shouldn't the stores all have the same information? should Verizon not have pulled all of the old phones off the shelves and put out new phones with the issue resolved?
HTCdude 123: im asking all these questions because the last person i talked to online told me the same thing and the person at the store i went to exchange the phone told me something completely different
Lain: Yes all of our direct stores should have had this information and I wish that I could say why they did not. I'm just sorry that they did not and that you ran into a problem when you went it. I will make certain that all of this is noted on here to help when you go into the store. So long as you are within the 14 days of having this phone they will be able to help replace it.
HTCdude 123: i should be able to replace the phone even though i have replaced it already? because i was told that you can only do that once.
Lain: So long as you are not trying to go to a different model of phone and you are within the 14 day period they should be able to still replace it for you.
HTCdude 123: how can i be certain that they have a fixed models in stock?
Lain: Thats a great question and they should have them. What we have been told is that this problem was linked to a small number of the M8's
HTCdude 123: but the current shipment they have might be part of the batch with the same issue no? will they just keep replacing my phone till they find a good one
Lain: Thats an answer I do not have, though I wish that I did. I would expect at this point that the store should have received additional M8's to use due to this so you should not have to go through multiple replacements from here on this
HTCdude 123: ok. thank you for your time
Lain: Glad to help!
Your chat transcript will be sent to ---------------------.com at the end of your chat.
Lain: Anything else that I can help out with today?
HTCdude 123: no thanks
Issue Temp Fixed
Ok guys, please hit the thanks button if this works for you.
Go to settings->App Manager->All-> scroll down to "Phone"-> click force stop.
It comes back after reboot, but at least its a start!
I would say this issue has now been solved. I ended up getting my phone exchanged again and the issue went away. 3rd time is a charm right? Either way I believe there was an update to the VZW M8 a month or so after its release that addressed this issue.
It's an H950 from the $250 ebay deal. I am on ATT service and the phone worked fine at H95010d
I contacted ATT customer service and had them pushed OTA software update to me. The first agent pushed H95011x to me, and things went wrong since then.
The phone cannot read the sim card (but no missing sim notice), baseband shown as unknown, if I press the "status" under the "about phone" page, the screen will flash black then go back to the about phone page.
Then I tried a factory reset. The phone started normal as if everything was fine, it just works on the first boot after the reset. But once I restart the phone, it went back to the same situation as above. I tried many times and the whole process is highly repeatable.
After that, I contacted ATT again, had the H95011z pushed to me, and it did not change the problem. Replacing sim card does not help, either.
Then I tried to get to those recovery methods on the forum, including installing the LGE mobile device drivers. But then under download mode, the phone (LGE Android MTP device) is shown as "this device cannot start (code 10)". Thus I was not able to perform fix with the tools.
I am kinds of stuck in the middle. Any help and/or suggestions would be appreciated. Thanks!
neeviour said:
It's an H950 from the $250 ebay deal. I am on ATT service and the phone worked fine at H95010d
I contacted ATT customer service and had them pushed OTA software update to me. The first agent pushed H95011x to me, and things went wrong since then.
The phone cannot read the sim card (but no missing sim notice), baseband shown as unknown, if I press the "status" under the "about phone" page, the screen will flash black then go back to the about phone page.
Then I tried a factory reset. The phone started normal as if everything was fine, it just works on the first boot after the reset. But once I restart the phone, it went back to the same situation as above. I tried many times and the whole process is highly repeatable.
After that, I contacted ATT again, had the H95011z pushed to me, and it did not change the problem. Replacing sim card does not help, either.
Then I tried to get to those recovery methods on the forum, including installing the LGE mobile device drivers. But then under download mode, the phone (LGE Android MTP device) is shown as "this device cannot start (code 10)". Thus I was not able to perform fix with the tools.
I am kinds of stuck in the middle. Any help and/or suggestions would be appreciated. Thanks!
Click to expand...
Click to collapse
I am having exactly the same problem. I also replaced the SIM card, but instead of trying the 11z version I tried the rooted 11x version without any change.
As you wrote, a factory reset will restore the ability to make calls until the first reboot. For data, there is no APN listed. Manually inputing the APN info will cause data to work perfectly, but all APN data is lost/missing again on reboot.
icherub said:
I am having exactly the same problem. I also replaced the SIM card, but instead of trying the 11z version I tried the rooted 11x version without any change.
As you wrote, a factory reset will restore the ability to make calls until the first reboot. For data, there is no APN listed. Manually inputing the APN info will cause data to work perfectly, but all APN data is lost/missing again on reboot.
Click to expand...
Click to collapse
I've sent the phone back for an exchange, and the new one is coming tomorrow. Just noticed your reply.
So there is no fix for this? Or is there a problem with the ATT OTA update we should be aware of?
neeviour said:
I've sent the phone back for an exchange, and the new one is coming tomorrow. Just noticed your reply.
So there is no fix for this? Or is there a problem with the ATT OTA update we should be aware of?
Click to expand...
Click to collapse
This may not be a widespread issue, so there might've been an issue particularly with your Flex (maybe corrupt file?). I've used 11x/z without encountering this.
Ace42 said:
This may not be a widespread issue, so there might've been an issue particularly with your Flex (maybe corrupt file?). I've used 11x/z without encountering this.
Click to expand...
Click to collapse
Feels nervous when finding others had the same issue.
Just want to make sure if there's anything i should know of before dealing with the new unit coming tomorrow.
quick report:
Received the exchange. Seems new as the last one but does not contain the ATT sim as the last one did.
Tried update with date changing, for like 20 times no luck. Chatted ATT service to push the two updates (11x and 11z) in, one after another. Gone through the process without problem, and seems working fine now.
So, it may be device dependent or case specific. Thank you for your input.
I also had to send mine back. It's sitting on my front step now. The strange thing is that the email telling me the phone was being sent back only listed a speaker problem, which I did not have and never mentioned. We'll see.
neeviour said:
quick report:
Received the exchange. Seems new as the last one but does not contain the ATT sim as the last one did.
Tried update with date changing, for like 20 times no luck. Chatted ATT service to push the two updates (11x and 11z) in, one after another. Gone through the process without problem, and seems working fine now.
So, it may be device dependent or case specific. Thank you for your input.
Click to expand...
Click to collapse
Are you an AT&T customer? I can not get the update to come OTA, whether with an ATT valid SIM or a different SIM. I also tried calling and because I have a business ATT line, I got business support and the lady was clueless about pushing the update to my phone from her end.
hamzer11 said:
Are you an AT&T customer? I can not get the update to come OTA, whether with an ATT valid SIM or a different SIM. I also tried calling and because I have a business ATT line, I got business support and the lady was clueless about pushing the update to my phone from her end.
Click to expand...
Click to collapse
What time of day are you calling? I found calling during east coast business hours got me the right people. Ask the agent if they can do a google search from their computer, when/if they say yes ask them to search for H95011x or H95011z. The first or second result should be the AT&T page that explains the update, once my rep had that info things went MUCH better. (I just noticed for me the first result is my post on this forum LOL)
I got my Flex 2 back and LG did nothing to fix it. The repair said "fixed speaker". I never said anything about a speaker. After a couple frustrated calls I had to send it a second time. The second time, it was returned "no problem found". The phone is unusable as it can only be used after a reset and before a reboot or power off. More fun with LG later today. Ultimately, though, the reps don't give a crap; I couldn't even get the last rep to increase shipping speed, even though they failed to repair it the first time.
A few weeks ago I started having signal losses on my D820, later on it stopped detecting my SIM card altogether after I reset it.
It's been going on-and-off until about 2 weeks ago when a factory reset and cache wipe seemed to have fixed the problem - or so I thought - until it happened again today in what seems to be a permanent metamorphosis of my phone into an over-glorified 5" tablet with NFC.
So I started snooping around the googles, seems to be a common problem.
(can't post links yet but google isn't lacking results under "nexus 5 no sim no signal" and "Nexus 5 SIM not recognizing")
So far none of the "Turn airplane mode on and off" or "Reinsert the SIM / clean the slot" tech support quotes helped. The phone is physically intact, and none of the 3 SIMs I have in my disposal get any signal on the device in the rare case they even get recognized (My brother's G4 works fine with all 3). I did a few full factory flashes - ROM, Radio, recovery, everything (M4B30Z - latest 6.0.1, MMB29S, and even went back to 5.1.1 LMY48M). Also tried the latest CM13 snapshot, later on with a factory radio image on top but absolutely nothing. The CM ROM managed to consistently read the SIM but it didn't get any signal.
I would highly appreciate any information or insights, and even though I'm not exactly an expert I will be more than happy to help troubleshooting this jazz.
The phone shows the correct IMEI#? Phone is not blacklisted for some reason?
audit13 said:
The phone shows the correct IMEI#? Phone is not blacklisted for some reason?
Click to expand...
Click to collapse
No reason to believe it is. Had it for over a year now, came unlocked without any contract with in closed packaging from a trusted retailer, IEMI was fine on the day of purchase.
It shows the correct imei via dialler?
Did you check imei on blacklist checker on swappa? Not likely to be blacklisted but you may as well rule it out.
If it's not blacklisted and can't be resolved via flashing roms, it could be a hardware failure.
The IEMI is fine and the phone is clean.
It could be hardware but that doesn't explain the problem being temporarily solved for quite a while by wiping the system, and a lot of the users complaining stated they started having the problem after upgrading to 6.0.1.
I've been running on stock unrooted MM for a while with no problems. A couple of people at work also run stock MM without an issue. I wonder if the problem is related to a particular batch.
So, I have an S10e (SM-G970U) that was bought from Verizon a while back. The phone was set up on a Verizon post-paid plan, but was later switched to prepaid. The phone worked fine for months, but about a week ago, the phone randomly stopped making and receiving calls, texts, and the ability to use mobile data. It was taken to Verizon, and they tried "all they could" in their words, which included a new SIM card, resetting network settings, and eventually a factory reset from settings. Nothing seemed to work, and they gave up, claiming it "seemed like a bad antenna." They did call their "tech support" who claimed the most recent Android 11 update supposedly caused an issue with mobile network connection with the Verizon S10e devices, which I haven't heard of, but didn't know. He claimed a reset would fix it.
Since none of that fixed it, it was taken to a shop to be inspected. They claim the phone has nothing wrong with it. So, that, in theory, rules hardware issues out. Their only claim was that when an AT&T SIM was inserted, it was able to connect to the network, but never tried to make any calls due to the SIM not being activated. I assume this is due to someone trying to "help" inserting an activated AT&T SIM into the slot when testing, which I assume ended up installing the carrier branded version of the firmware. They gave a couple possible reasons, but neither seemed to make sense.
Since it had the AT&T bloatware and was working with only AT&T SIMs, I decided to flash both the VZW G970U firmware (the earliest version I could to ensure the supposed "issue" from Verizon support wasn't a problem) and the G970U1 firmware. Both firmware flashes have seemed to have done nothing, as the phone is still having the issue. Most times, it will connect to the Verizon network, but the signal seems to rise and fall quickly (like the bars going from 5 to 1 to 3).. Still no calls, texts, or data, though. I have no idea what's going on, at this point, honestly. Any ideas?
Hardware problem
iBowToAndroid said:
Hardware problem
Click to expand...
Click to collapse
LanGar21 said:
Since none of that fixed it, it was taken to a shop to be inspected. They claim the phone has nothing wrong with it. So, that, in theory, rules hardware issues out.
Click to expand...
Click to collapse
If the people it was taken to were competent and did their jobs correctly (one of the best around, according to reviews and carrier recommendation), their diagnostic results show no hardware damage to the phone. Then again, their explanation for the problem was that it had been locked to ATT network (a Verizon bought phone that never had any affiliation with another carrier, aside from Verizon and a month-long stint with Straight Talk). Some idiot she knows that used to work for a Verizon retailer popped his ATT SIM in there, and it flashed ATT firmware.. Their POSSIBLE solution was to try and have it network unlocked from ATT. As we know, though, the IMEI obviously did not change, and the process of confirming the identifier is done on the mobile network level. Therefore, flashing a different carrier's firmware won't do much (permanently), aside from changing the boot screen and bloatware apps. We even tried to explain to the guy that the ATT SIM had never been popped in until after the problem began, as there was no reason to beforehand. I also mentioned I had flashed firmware multiple times before I ever came to him, to no avail. I should've pushed harder, but I had been out all day, frustrated and ready to go home.
It's been over a month since that issue began, and I haven't thought much of it lately.. We've since found her a new phone (and stowed the other one in a drawer). Those guys did blurt some moronic statements.. In hindsight, I'm not too sure I should trust their judgement after hearing what I did. Maybe it was an antenna issue or otherwise hardware, but I sort of assumed if anyone can happen to keep a repair shop open, they'd at least be able to complete the simple tasks fairly easy. I don't know. I'm not paying another repair shop to find out, though.
I had a very similar problem where my phone would just randomly lose all connection for about a minute, then it would reconnect I would start doing whatever I was and it would do it again and this one on for months. I took it to AT&t and they told me to replace the SIM which I did and it didn't work. after a couple updates it fixed itself.
I just got my 7 Pro all set up a couple hours ago. I'm using Straight Talk with a Verizon SIM and I'm having serious mobile network connection issues. It will connect to 5G/LTE for a few minutes, then it will just disconnect and tell me I don't have service. I have to cycle Airplane Mode and it will connect again for a few minutes before disconnecting again. When it is connected, it has decent reception(around -112 dBm). I've checked my APN settings and they match my old phone(Oneplus 9 Pro), so I don't think that's the issue.
Is anyone else having this issue?
wellkevi01 said:
I just got my 7 Pro all set up a couple hours ago. I'm using Straight Talk with a Verizon SIM and I'm having serious mobile network connection issues. It will connect to 5G/LTE for a few minutes, then it will just disconnect and tell me I don't have service. I have to cycle Airplane Mode and it will connect again for a few minutes before disconnecting again. When it is connected, it has decent reception(around -112 dBm). I've checked my APN settings and they match my old phone(Oneplus 9 Pro), so I don't think that's the issue.
Is anyone else having this issue?
Click to expand...
Click to collapse
Sorry to hear that. I'm using Tracfone with a Verizon SIM. Will get the phone tomorrow and will report back if I'm having the same troubles. For what it's worth, I'm not having problems with the Verizon SIM on my Pixel 6 Pro.
Lughnasadh said:
Sorry to hear that. I'm using Tracfone with a Verizon SIM. Will get the phone tomorrow and will report back if I'm having the same troubles. For what it's worth, I'm not having problems with the Verizon SIM on my Pixel 6 Pro.
Click to expand...
Click to collapse
I was in a chat with Straight Talk support for a couple hours and I tried everything they suggested, but nothing fixed it. I've now been in a chat with Google support(For nearly 2 hours now) trying to get them to let me exchange mine for a new one.
wellkevi01 said:
I was in a chat with Straight Talk support for a couple hours and I tried everything they suggested, but nothing fixed it. I've now been in a chat with Google support(For nearly 2 hours now) trying to get them to let me exchange mine for a new one.
Click to expand...
Click to collapse
Ugh
Not a good start - yuck
I really hope this isn't a common issue like it seemed with the 6 family.
Veiranx said:
I really hope this isn't a common issue like it seemed with the 6 family.
Click to expand...
Click to collapse
I hope so too. In my 2+ hours with Google support, I found that on their end, it's coming up as a Google Fi version, even though my order email and the SKU on the box all show Unlocked. I found that out when I was finally granted an Advanced Exchange RMA and the only version available for me to order was the US-Fi version. Luckily I caught the model number before I clicked the order button.
7 minutes after my first 2 hour and 27 minute support chat, I had to start another 30 minute support chat trying to get them to switch my available replacement to the unlocked version. They told me they will have to contact their team and they'll get back to me within 24-48 hours. I've never been closer to putting my fist though my monitor than tonight....
I caved after saying I wouldn't get the P7P but the trade-in offer was too good to pass up xD. With that said, I have no issues with my connectivity and I'm on Verizon. Signal seems about the same, maybe a bit better in my place which usually sits at -100-110~ dBm. Can't get a solid 5G connection in my building so I just have LTE active to prevent battery drain from trying to connect/seek the 5G signal.
Based in Norway. I have the same issue. Just got my phone , tried 2 operators and 3 sim, same issues i just saw there were an update. I am installing it now (It takes for ever) and will report back
Dixo213 said:
Based in Norway. I have the same issue. Just got my phone , tried 2 operators and 3 sim, same issues i just saw there were an update. I am installing it now (It takes for ever) and will report back
Click to expand...
Click to collapse
72MB update downloaded and after 1 hour, only 50 % done... hhhmmm must be upgrading the tensor chip lol...
This is NOT good! Mine is supposed to delivered today but not until 7 PM at the latest. Using Mint currently which uses T-Mobile. I do not really care about 5G as I think it doesn't add much over LTE but I still expect a phone that costs nearly a grand to WORK as advertised...PERIOD. I have no qualms about sending it back for a full refund if necessary!
Looks like someone on Reddit had the same issue as well. Looking like it could be a pretty widely reported issue as the day progresses. Hopefully a software problem, but definitely one that should have been caught.
Someone wrote as well that after the update , problem was gone...
GREAT NEWS: The update fixed my issue it looks like! Update was slow and took over one hour...
Dixo213 said:
GREAT NEWS: The update fixed my issue it looks like! Update was slow and took over one hour...
Click to expand...
Click to collapse
That's awesome. I wish it would have fixed mine.. Google canceled my first RMA this morning, but I'm still waiting for them to process my new RMA request, so they can send me the link to order the proper unlocked replacement phone.
Basically spent all day on this... received my phone from Best Buy
Did a xfer of all my data from one phone to the other
Once the phone was ready to rock and roll i swapped my sim to find there was an issue
Spent some time on the internet to find out there is an issue and a possible software update is the fix
Spent over an hour getting the software update complete to find out this fixed nothing
Local Best Buy locations near me dont have the phone in stock
They said next week is when they will have more in stock for a swap
So frustrating....
I had this issue, took the update, and it's fixed.
My 7 Pro came from Best Buy as well. Using a Tello MVNO SIM that runs on the T-Mobile network. So far, so good.
EDIT: I should mention that it's LTE only unfortunately because Tello is still suffering from an issue that boots their customers from the network if we connect to 5G SA and the Pixel has no way to turn that off as far as I can tell unlike my OnePlus 9 that had a dev option for it. Fortunately T-Mobile has excellent LTE here so I don't really miss 5G.
No mobile issues with mine on Fi.
I installed the security patch first thing, though, so I can't really say if there were issues pre-patch.
I am so happy now!!
Anubis366 said:
Basically spent all day on this... received my phone from Best Buy
Did a xfer of all my data from one phone to the other
Once the phone was ready to rock and roll i swapped my sim to find there was an issue
Spent some time on the internet to find out there is an issue and a possible software update is the fix
Spent over an hour getting the software update complete to find out this fixed nothing
Local Best Buy locations near me dont have the phone in stock
They said next week is when they will have more in stock for a swap
So frustrating....
Click to expand...
Click to collapse
When issue is fixed as mentioned but i figured out that the update failed twice without notifying me anything. I removed the simcard prior to the update and it got stucked. The update seemed to be stucked at about 60-70%- I paused it wait a bit then Black screen... So i decided to switch off the phone, reinsert the SIM and proceeded with the update without touching the phone. After over one hour, i got the message to reboot. Not sure if that help anybody.
Dixo213 said:
I am so happy now!!
When issue is fixed as mentioned but i figured out that the update failed twice without notifying me anything. I removed the simcard prior to the update and it got stucked. The update seemed to be stucked at about 60-70%- I paused it wait a bit then Black screen... So i decided to switch off the phone, reinsert the SIM and proceeded with the update without touching the phone. After over one hour, i got the message to reboot. Not sure if that help anybody.
Click to expand...
Click to collapse
Yeah my update did complete and took a while to do so and I even checked this morning to see if there is any new updates but none sofar yet or even new comments stating to try something new. Sofar has been an expensive paperweight.