Question How can I fix this? - ASUS ROG Phone 5 / 5s

Hi, I have a rog 5 with the cn Tencent edition preloaded with ww rom. I am not getting OTA updates, imei number didn't matching with any devices, and armour crate's all function ain't working properly.... How can I fix this buy myself? And how to fix the ota? With this phone what kind of problems I might face?

OTA's will probably never work. At least that's the way it is with the ROG Phone 2 tencent edition converted to WW ROM and Fingerprint. You will have to do manual updates for as long as you own the device. As for the other issues, it's possible some of those might get fixed once more people have this device in hand and start playing with it.

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How come I can't get 6.0 OTA? Says no updates for Shield (stuck on 5.1.1)

Pretty much what the title says...
I have a Shield Tablet and I tried the system update, and it won't let me get 6.0... it says I have the latest update which is at 5.1.1 anyone know what can this be and how I can get aorund it?
and lastly, I put in a request for the 6.0.1 with vulkan, but I'm curious why I can't get 6.0... is this a known problem?
razorseal said:
Pretty much what the title says...
I have a Shield Tablet and I tried the system update, and it won't let me get 6.0... it says I have the latest update which is at 5.1.1 anyone know what can this be and how I can get aorund it?
and lastly, I put in a request for the 6.0.1 with vulkan, but I'm curious why I can't get 6.0... is this a known problem?
Click to expand...
Click to collapse
Is your device rooted and whatnot? If so sometimes the update feature is affected and you might have to remedy that first. If not, it could be a roll out time line situation serial number order type of thing. I don't own this device yet personally but tomorrow when mine shows up I'll make sure and see if I have an update available(Nj).
no, it's a stock device and I got a while back... Would be nice to push it to the device via adb maybe? and it's a great device. you'll love it. Price is great, build quality is decent and it's very powerful!
I have the LTE model in the US and no update for me either.. I am not sure why this one is taking so long after the WiFi version. Every other update was released at the same time..
Sent from my SHIELD Tablet using Tapatalk
Hard to answer without knowing what device you have but I am going to throw a guess and answer to go with it.
My guess, you have the US LTE version.
Answer: The US LTE ROM includes AT&T software and is also released via the AT&T network. NVIDIA had said the US LTE ROM takes several additional weeks from release for the Rest of The World version to become available when 4.0 was originally announced. That clock was most likely reset when the first 4.0 version was pulled and a new version (thus restarting the clock) was released on the 18th.
As promised when it arrived I checked for the update and sure enough it was there. I do hope we can help figure out what your issue is.

Root now or wait for the official nougat update?

I just got my honor 8 and was wondering if I will get system updates when I upgrade the to the beta nougat?
I think that before rooting you should ask yourself what do you want to achieve. I used to root every phone that I had, usually in first two weeks after purchase. But now I have a phone and a tablet , both from Huawei and neither of them is rooted. Why? Because I came to the conclusion that I gained nothing with root and lost a lot. First there is no fully functional custom kernel for Honor 8 and the same is true for custom roms. So what is the point of rooting then? To have troubles with any single OTA and cutting off any chance of using secure apps (like Android Pay, other payment methods, Pokemon..). And profited only a chance to get rid of some system apps? Which can be frozen and removed from the home screen instead without rooting the phone.
I believe Android changed a lot with Marshmallow and every new release seems to be a step in the right direction. Huawei's EMUI is not a disorder in the concept, rather an improvement in many functionalities of the stock system (call recorder, close all apps, eye comfort screen, themes, phone manager....).
Honestly, I'm missing only two things to declare this phone as perfect: internet calling (voip, native sip, volte) and dark mode. But none of these could be solved with rooting. Internet calling should be implement (better: retrieved as the aosp has it already) by Huawei and dark mode might be created either by the producer or a skilled themer. Without rooting.
You probably would once the official version of Nougat for the Honor 8 is released. Personally, I would wait for the official release of Nougat rather than use the Beta. As it has allot of bugs and missing features on it.
DarkGuyver said:
You probably would once the official version of Nougat for the Honor 8 is released. Personally, I would wait for the official release of Nougat rather than use the Beta. As it has allot of bugs and missing features on it.
Click to expand...
Click to collapse
The beta's are actually pretty stable with very few bugs. And waiting on Huawei for the update is useless. Their updates are the slowest of any manufacturer I have ever seen. Use the Charles method and update as soon as possible. It's like a whole new phone.
https://forum.xda-developers.com/showthread.php?p=69885525
Sent from my FRD-L04 using Tapatalk
I have had my honor 8 for a few months now and I too normally root etc my phones as soon as I get them.
I have not rooted this one and am not planning on for a good while.
Im on the beta N program and I find that this together with the themes and fonts that I can use with out root makes the phone do everything that I want it to.
I'm going to keep my one as stock and make use of the updates that have been promised.
I can't see the point in rooting my phone just coz it's seen to be the thing to do with Android phones.
I do however have other phones that are rooted and I change the Roms weekly and am constantly playing with them.
Perhaps I'm happier keeping this unrooted coz I'm getting my fix elsewhere.
My advice would be root your phone if you need it to do something that requires root other wise enjoy your phone.
John
Sent from my Honor 8 using XDA Labs
clsA said:
The beta's are actually pretty stable with very few bugs. And waiting on Huawei for the update is useless. Their updates are the slowest of any manufacturer I have ever seen. Use the Charles method and update as soon as possible. It's like a whole new phone.
https://forum.xda-developers.com/showthread.php?p=69885525
Sent from my FRD-L04 using Tapatalk
Click to expand...
Click to collapse
I'm still betting Huawei/Honor is faster than any Cell Provider's OS Update releases. They take forever to come out as they have to wait for the device manufacturer to release their updates before they can modd them even further.
If your reason for rooting would be that you want Nougat now I would say wait. Personally I rooted my phone yesterday, and my reason was that i can't stand EMUI one day longer. I came from a Oneplus One and before that I have always rooted my phones. This time I waited for 4 weeks before I rooted, but could not live with the limited config settings I could change, so I rooted. No regrets.
But if you are fine with EMUI than take it easy and wait for the official update to Nougat.

Question Google Play Apps "pending" on OnePlus 9 in China

Hi Everyone - Sorry in advance that I have ridiculous beginner questions, but I just moved to China AND I just bought my first OnePlus Friday. I'm coming from a Pixel 4a5G and couple pixels before that. I haven't rooted or tweaked in many years since my Galaxy Siii with CyanogenMod. As you're about to see, I have no idea what I'm doing...
My phone: OnePlus 9 LE2110 (China) running ColorOS 11.2 (LE2110_11_A.01)
Carrier: China Mobile (also have Google Fi and will probably dual sim)
Current Location: China (but travel to US, UAE and will use Google Fi there)
I just want stability, Google Apps and for all my 4G/5G service whether I am in China or in the US. I'm fine keeping ColorOS or switching to OxygenOS. Because I value stability, I am hoping to not root or do things that might jeopardize that too much.
I've been able to sideload some apps, but I don't find that to be sustainable. I've installed the Play Store and it says it is certified, but nothing will download. An app will look like it tries to download, but gets stuck at "pending." I do have ExpressV*N running and have no issues getting gmail or the other couple Google apps working. I'm running Play 25.5.27-21
Am I able to get the Play store running and apps updating on ColorOS in China? If so, any ideas what I've done wrong?
If not, do I need to do anything besides what mlgmxyysd (amazing by the way!!) listed on the downgrade post to downgrade and install OxygenOS? I saw some people having issues with IMEIs. Looks like the latest update solved it, but I have no idea if I need to do something different.
Does the downgrade here use the Indian build? If so, should I stick with that or try to upgrade eventually to the US build? Is that even possible?
My dumbest question of all: do I download the ColorOS downgrade file if I am switching from ColorOS to OxygenOS?
I promise I have done 8-10 hours of research to try and answer my own questions. It might not seem like it and I'm sure I've overlooked very obvious information, but it's because I'm dumb, not lazy.
If you've made it this far: thanks for reading and for any insight you might have.
If you want stability, then you might want to change to oxygenOS. Most of the users here are using oxygenOS. And I haven't encountered any bugs as of yet on my oneplus 9. This will most likely solve your issue on google.
eyronicc said:
If you want stability, then you might want to change to oxygenOS. Most of the users here are using oxygenOS. And I haven't encountered any bugs as of yet on my oneplus 9. This will most likely solve your issue on google.
Click to expand...
Click to collapse
Thanks. I finally bit the bullet and converted. No real issues except for one error that has gone away (or been hidden and doesn't matter). I still have my 5g connection which I was concerned about (I average 200 Mbps on speed test) and was able to sync with my Google account so I have Play and all my old apps.
I've gotten an OTA update for 11.2.7.7.LE25DA and I'm nervous to ruin a good thing so I haven't installed it yet. I'm also only running my China Mobile sim. I haven't added my Fi SIM to it yet, also for fear of breaking something.
Either way, this really changed my life. Thanks for your final push and for the OP of the ColorOS to OxygenOS conversion.
if rooted use magisk hide like in screenshot I make my pixel 5 change fingerprint to anything and then it should work if not do the device id and maker mine showed
obviously oxygen os is the better choice ,coloros has too many ads. And you don't have to download the degraded file between o os and color os.
Thanks, everyone. Shortly after I posted this and got a little feedback I switched to Oxygen OS. It was a game changer. I don't care so much about Color OS vs. Oxygen OS (I see some merits in both), but this is much closer to my old Pixel feel and more importantly, I have easy access to Play store.

Question Is there a solution to the Hardwaresub Services issue of ROG 5s?

The notification message is constantly exposed, making me so angry.
I used the following method to solve this issue.
1. When the App is forced stop and data is deleted → It is not exposed for a certain period of time, but then exposed again.
2. Remove Nortification using premium version of NCcleaner → Not removed
3. Remove Hardwarestub Services with adbappcontrol → Can't use display refresh rate function
4. Apply the ignore notification command using the adb shell command → Not removed
I used all the methods I could, but they weren't removed.
Actually, minor updates are not important to me. It's not a big problem for me that the OTA doesn't work.
However, it is a huge problem for me that the above message is constantly exposed. I'm very uncomfortable.
I have no intention of playing Root while using the device. This is because the DRM level will be changed to L3 immediately if you take the route. I would appreciate it if you could tell me how to solve the issue without Root.
If you were unwilling to root, you should have purchased an official WW device, instead of one that was converted from CN. There is no saying if the solution will require root or not, once it is found. Unfortunately, that and losing the fingerprint scanner are well known issues with converted devices.
ASUS ROG Phone 5 / 5s
The Asus ROG Phone 5 is a 6.78" phone with a 1080x2340p resolution display. The Qualcomm SM8350 Snapdragon 888 chipset is paired with 12/16GB of RAM and 256/512GB of storage. The battery has a 6000Mah capacity.
forum.xda-developers.com
Some thoughts of convert CN to WW
Hi all, I am a new owner of the ROG Phone 5 Tencent version. I got it from Jingdong(a Chinese Amazon-like platform) and I have been busy flash my phone for the last couple of days. Now I got my phone converted to WW(sort of) and I am going to...
forum.xda-developers.com
Adding your post to an existing thread on the issue will bump that thread to the top, same as posting a new one. The difference being that you won't end up having to follow three separate threads to make sure you get the answer.
twistedumbrella said:
If you were unwilling to root, you should have purchased an official WW device, instead of one that was converted from CN. There is no saying if the solution will require root or not, once it is found. Unfortunately, that and losing the fingerprint scanner are well known issues with converted devices.
ASUS ROG Phone 5 / 5s
The Asus ROG Phone 5 is a 6.78" phone with a 1080x2340p resolution display. The Qualcomm SM8350 Snapdragon 888 chipset is paired with 12/16GB of RAM and 256/512GB of storage. The battery has a 6000Mah capacity.
forum.xda-developers.com
Some thoughts of convert CN to WW
Hi all, I am a new owner of the ROG Phone 5 Tencent version. I got it from Jingdong(a Chinese Amazon-like platform) and I have been busy flash my phone for the last couple of days. Now I got my phone converted to WW(sort of) and I am going to...
forum.xda-developers.com
Adding your post to an existing thread on the issue will bump that thread to the top, same as posting a new one. The difference being that you won't end up having to follow three separate threads to make sure you get the answer.
Click to expand...
Click to collapse
I have already recognized the issues. However, I understand that not all devices expose the error notification. In the case of 5, I understand that it operates without any problems unlike 3, but why this issue occurs in the derivative model 5s. It's so frustrating.

Question Is it possible to reinstall a factory image?

Hello XDA!
First of all, long time lurker, but infrequent poster here. My phone is an Asus ROG Phone 5s Pro running stock and non-beta software and is not rooted. I am reaching out to see if anyone on here who has more technical savvy than me (which is probably most of y'all) can help me figure out how to reinstall a fresh factory image on my Asus ROG Phone 5s Pro or can offer any other possible solutions for my issue.
The reason I am wanting to do this is because I recently installed a software update from Asus that seems to have a persistent issue that is a pretty major problem to me. The issue is that whenever I reboot the phone and plug in headphones and audio plays, but it stutters and BLASTS out of the headphones (multiple sources tried, even happens with system notification sounds). This only happens with wired headphones and never with Bluetooth. I had this happen to me once for less than a half a second and my ears were persistently ringing for about 3+ hours after this and I am certain that it damaged my hearing to a small degree. Because of this I no longer trust to use any headphones with the phone and this is a huge bummer because I use wired headphones A LOT.
I have tried to factory reset the phone several times already and the issue persists through without any restoring of anything during setup (in fact it won't recognize the backup that it created the day before the factory reset), but the issue is still present. I contacted Asus customer support (for which lets just say I have strong feelings on) and explained the issue and they want me to RMA the phone for a hardware issue.
I really do not wish to do this as this means I will have to either switch phones a few times which is always incredibly time consuming or be without a phone for an estimated period of up to 10 days if I do the RMA. I also disagree that this is a hardware issue because of two things: 1) if it were a hardware issue then I would think that the problem would be constant and not happen just once after each reboot and I would think that doing something in the software, i.e. a reboot, wouldn't consistently recreate the problem. Thus I am trying to find a way to "restore" the operating system of this device to see if I can solve what I believe to be a software issue that shouldn't require any RMA.
I have seen that posts that linked official files from Asus before, such as the "AsusUnlock_1.0.0.7_210127_fulldpi.apk" found in the OP of the "Install any custom ROM on ROG Phone 5 / 5s (GSI)" thread here in this very forum. Is anyone aware of any officially sourced files for stock software/firmware for this phone and a process through which I could reinstall it?
I am also open to thoughts and other possible options to consider.
Also I will give bonus points to anyone who can help me figure out how to fix the issue where my Google backup by this very same phone won't restore its own Google backup when going through the setup and can help me restore it. It does recognize a different Google backup for a tablet that is set up for my child to use, so it is not an issue with the restore being completely broken.
Thanks in advance for anyone willing to try and lend a hand.
Hi, here you can find stock firmwares make sure you got for right region.
ROG Phone 5s Pro | Gaming Phones|ROG - Republic of Gamers|ROG Global
Fueled for winning by the latest Qualcomm® Snapdragon® 888+ 5G mobile platform, ROG Phone 5s Pro launches your mobile gaming experience into the next dimension. With an unbelievably responsive 360 Hz native touch-sampling rate, the 144 Hz / 1 ms display brings you the smoothest ever viewing...
rog.asus.com
Yeah, just for additional info for anyone who finds this. I've also been working with ASUS customer support. I was given two links on flashing official firmware:
Unofficial guide on flashing - https://www.asus.com/support/FAQ/1009748/
Official firmware images - https://rog.asus.com/phones/rog-phone-5s-pro-model/helpdesk_bios (same as previous comment above; thanks Teddy)
When I asked why my version is newer than any they currently have listed on the site I was told that it "could be a preview release given directly by Google" (I doubt this as this appeared as an official OTA by Asus that had very specific patch notes to this phone in it) and that because my version is newer than any listed on their site would result in trouble if I tried to flash the newest version listed, but an older firmware than what is currently installed and that I should still just RMA my phone.
For reference my current firmware is RKQ1.210303.002.WW_Phone-18.1220.2201.186 and the latest firmware listed on their site at the time of this writing is WW-18.1220.2111.164.
Great phone (aside from the hearing damage), but utterly useless support.
Still open to thoughts and ideas though if anyone still has any.
You can "downgrade" your firmware by doing a RAW flash directly to version you need OR to any lower version and then install the official ASUS version you want manually. Also need to disable OTA updates to avoid being updated to the latest automatically.
Having the device checked for hardware issues is probably the best idea however.
Andrologic said:
You can "downgrade" your firmware by doing a RAW flash directly to version you need OR to any lower version and then install the official ASUS version you want manually. Also need to disable OTA updates to avoid being updated to the latest automatically.
Having the device checked for hardware issues is probably the best idea however.
Click to expand...
Click to collapse
Could you provide more info on this "downgrade" via "a RAW flash"? Is there a guide or something that will give more info about this?
I think I might be screwed though for the RMA. Customer service says apparently its a Taiwan version and cannot be serviced in the USA and has to be sent to via Taiwan RMA and the page they gave me seems to indicate there are no service centers for ROG Phones; see https://www.asus.com/support/service-center/taiwan#.
Short rant is that I literally spent hours and I mean HOURS (if not possibly days) of my time with Asus customer service and searching online trying to find a US version with US warranty and ultimately getting nowhere and deciding to go with the one I have now. Four months in to a $1700 phone and basically I am stuck with a dangerous headphone jack and no option to fix it other than maybe what you mentioned, Andrologic.
Today has not been kind.
ChrisMills83 said:
Could you provide more info on this "downgrade" via "a RAW flash"? Is there a guide or something that will give more info about this?
I think I might be screwed though for the RMA. Customer service says apparently its a Taiwan version and cannot be serviced in the USA and has to be sent to via Taiwan RMA and the page they gave me seems to indicate there are no service centers for ROG Phones; see https://www.asus.com/support/service-center/taiwan#.
Short rant is that I literally spent hours and I mean HOURS (if not possibly days) of my time with Asus customer service and searching online trying to find a US version with US warranty and ultimately getting nowhere and deciding to go with the one I have now. Four months in to a $1700 phone and basically I am stuck with a dangerous headphone jack and no option to fix it other than maybe what you mentioned, Andrologic.
Today has not been kind.
Click to expand...
Click to collapse
There are links to download RAW images along with guides in the help thread pinned to the top of this forum. You should find what you need there. The RAW's come include flash scripts that does it all for you.
Just curious for opinions while this thread is still going:
Does anyone lean towards my issue being a hardware problem or something else (and if you could be specific and suggest something for me to try about it)?
The reason why I ask is because I personally feel like this is an issue with when the headphone jack initializes output or something because it only ever blasts audio after a reboot and I any audio plays. After it stops and plays again the levels seems to return to normal. I can also reliably make this happen the same way every single time. Finally (and somewhat conspiratorially), the update I installed just before this started to happen had patch notes that included "optimized audio parameters."
My appreciation in advance for any thoughts and insights.

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