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All,
First time poster, frequent visitor of XDA Forums. I've come across an odd issue that I don't know how to solve and I'm hoping some of you smarter than me folks can get me squared away.
I have a Galaxy S8+ from AT&T running Android 7.0 and Samsung Experience 8.1.
Problem:
I've recently noticed a delay or completely non-updating interface on my phone. It updates on occasion, but I can't determine what triggers an update. For example, I will pick up my phone from the desk and when I press the power button it shows the accurate time. When I unlock the device, the sense flip clock I use on the main home screen shows an earlier time (could be 30 minutes... could be a few hours). I don't believe it's just the Sense app because I noticed this issue where I checked a facebook messenger app that came and and when I closed the app, it still showed I had 1 notification. I went back in thinking I had another new message, but I didn't. So it was still hanging on to the notification. It happened a couple times with a text message as well. Most importantly, my calendar doesn't alert me prior to an appointment either, even though it's showing in my calendar and an alert is active. If I save an event, and exit, I can normally see the event appear on the on widget immediately as well... but that hasn't been happening. I have to press the widget to open it and confirm it is there (which it always is). Eventually it refreshes and shows up. But that delay is likely the reason why I'm not getting my alerts.
All of this did seem to happen after a recent update Samsung/AT&T pushed out but I don't know for sure. I tried clearing the cache from the boot menu but it doesn't seem there is wide success with that.
And perhaps I'm just not a good enough user, but everything isn't all backed up in the cloud so doing the factory reset to me is always a fairly large task as I have many things to manually transfer out and then back in. Not sure if there are great tools that help with this on a stock phone.
BUMP
try disabling battery optimization for those apps.
It seems that you have several bugs and if they all start happening after you have installed the latest update, then expect a patch coming soon.
MINTED7 said:
try disabling battery optimization for those apps.
Click to expand...
Click to collapse
I have actually done that. Found very limited success. I'm also finding very few results on this topic. Surely it's not just me though.
And I'm dreading the idea of a hard reset as I have many things on my phones, not all of which is sync'd to the cloud so it's a task to back things up appropriate. Specifically regarding "encrypted" apps like my password keeper app etc.
It would be great if there was a software application that allowed you to backup whatever is necessary to not lose data, then wipe the phone and instead of just simply restoring the full phone (which is likely to create the same problem one had before the hard reset), you could simply dump back in app data as needed. It would also help diagnose if the problem lies in a specific app's data.
High level overview of issues...
I have the Ring Doorbell app. I get notifications after "live". Could be 5 minutes, could be 1 hour... or possibly not at all. I have the app setup on my wife's iPhone and she gets them immediately. If I restart the phone, I will get notified right away (it's like it runs the app again and then I get the notification). Keep in mind, this is AFTER i disabled the battery optimization feature for the Ring app.
I also notice it occasionally with texting. I won't have any text notification in the notification panel, nor will my messaging icon have a little red circle indicating a message is there. But if I open the app, a specification conversation will have a red circle indicating a new text is unread.
All of this is leading me to believe the Samsung UI itself is not updating and therefore notifications that actually have arrived (from whatever app), are not displaying because of the UI and not because of their own delay.
Because of this concern I have turned off battery optimization for "System UI", "Themes", and "TouchWiz Home". I have not seen any change however.
[Solved]
I was able to determine by various other threads around the web (thought for sure I'd find it here, but I didn't) that the culprit might be the Google app. Supposedly it was fixed in some prior release, but it's not on my Galaxy S8+ w/ AT&T.
Once I disabled the Google app all the odd issues with notifications and clock interfaces and app icons not updating went away. The downside to disabling it is that I lose the Google Assistant functionality which stinks but otherwise there is no impact to using the phone. I re-enabled it at a later date and it worked fine for a few days and then started acting up again. Once I disabled it, the problems all disappeared. Clearly Google app is to blame.
Is anybody experiencing problems with notifications after the B402 Update as well? If my phone is in standby for some time, i dont get notifications for Whatsapp and snapchat for example. Even if i turn on the screen or unlock it, they still dont show. I have to open the apps manually to get the messages, which is unacceptable. Anybody knows a solution? However, the battery life improved(who would have guessed that?)
That happens if you don't factory reset after update and/or restore apps from backup.
Try factory reset, install apps from store and restore just the user data of the apps.
Lukke2804 said:
Is anybody experiencing problems with notifications after the B402 Update as well? If my phone is in standby for some time, i dont get notifications for Whatsapp and snapchat for example. Even if i turn on the screen or unlock it, they still dont show. I have to open the apps manually to get the messages, which is unacceptable. Anybody knows a solution? However, the battery life improved(who would have guessed that?)
Click to expand...
Click to collapse
Have you disabled "System wakeup" or enabled "Close app after screen off"? If you did, try toggling them and reboot the phone.
Having said that, I have WhatsApp with disabled System wakeup, and I still get notifications, because WhatsApp also utilises Google Play Services to wakeup the app when a notification arrives. I would check the settings of Google Play services on your phone in case something is killing it.
zinko_pt said:
That happens if you don't factory reset after update and/or restore apps from backup.
Try factory reset, install apps from store and restore just the user data of the apps.
Click to expand...
Click to collapse
Source? If that was the case, all the people that update their phone would have myriads of problems. Upgrading without factory reset doesn't cause problems as far as I know. Certainly, I haven't had this type of malfunction, and I've never factory-reset the phone since I got it 18 months ago - that includes the Marshmallow to Nougat upgrade.
supersakis said:
Have you disabled "System wakeup" or enabled "Close app after screen off"? If you did, try toggling them and reboot the phone.
Having said that, I have WhatsApp with disabled System wakeup, and I still get notifications, because WhatsApp also utilises Google Play Services to wakeup the app when a notification arrives. I would check the settings of Google Play services on your phone in case something is killing it.
Source? If that was the case, all the people that update their phone would have myriads of problems. Upgrading without factory reset doesn't cause problems as far as I know. Certainly, I haven't had this type of malfunction, and I've never factory-reset the phone since I got it 18 months ago - that includes the Marshmallow to Nougat upgrade.
Click to expand...
Click to collapse
This is an old issue, as old as android updates.
Sometimes battery performance decreases with the update, some others is FCs, or notifications, missing stock apps.
Source is XDA, several devices, years of experience and other users that share the same experience.
Don't waste your time debating this, if you don't agree, that's fine.
Actually I think the most common is battery performance decrease which is really annoying when changelog says "battery performance optimisation". After a factory reset magic happens. It's due to old system files (internal and external storage) vs new system files.
Same thing happens after consecutive Windows updates, performance starts to decrease because update doesn't properly clean old files and configs.
[June 25 2018]
It looks like I solved my problem by reading about push notifications here:
https://help.moengage.com/hc/en-us/...not-receiving-push-notifications-sent-by-you-
It got me thinking that GCM service in my Nokia 7 plus is not properly connecting with Google’s servers. So I looked around how to hard reset my device using this tutorial:
NOTE: [THIS WILL ERASE ALL YOUR DATA. MAKE A BACKUP OF YOUR FILES FIRST]
http://www.techeligible.com/2018/05/27/unlock-pattern-nokia-7-plus/
select Wipe data/factory reset.
After restart configure your phone as a NEW DEVICE. Push notifications seem to work as they should. They are waking the device from sleep mode immediately.
This method will most likely work for all Android devices.
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[June 5 2018]
I really like this phone but the push notification problem just kills me.
When phone is in sleep mode push notification don't wake it up.
Just leave the phone on the desk for 15 minutes and send yourself an email from different device.
Same applies to WhatsApp. If someone sends me a message it can take half an hour before phone will show notification.
This is frustrating and apparently there is no fix.
I did even factory reset and the problem persists.
Tweaks like exclude app from battery optimazation don't work.
This clearly Android Oreo fault.
Google is so fixated to save battery that it castrates crucial functionality
+1 to the delayed notifications problem!
As you wake the device up, the Whatsapp icon also keep showing in the taskbar - "Checking for new messages" quite often.
that also happens at intervals while the device is ON & other apps are being run.
I hope this, the fingerprint navigation (left+right), battery SOT, stability will improve with proper update to Andro-P. and SOON!
Same problem here. "Heartbet" apps dont work either.
Same here! Maybe it's push notifications server problem?
pls. make sure that notification apps have permission to work in back ground as it may be restricted for battery saving
fady saher said:
pls. make sure that notification apps have permission to work in back ground as it may be restricted for battery saving
Click to expand...
Click to collapse
[SOLVED] First post.
----------------------------------------------------------------------------------------------------------------
Gmail and WhatsApp are excluded in battery optimazation. It makes no difference.
Gmail is a Google app. It comes with system but push notifications are not working properly.
There in no other way to set apps to work in background. At least I didn't find such option...
Didn't work for me. Anybody else managed to fix this?
Bump
Android Pie
Bump...ish
Anyone experiencing delayed push notifications on Android Pie?
Do you have location enabled (saving battery location setting)? Disabling location can cause notification delays.
yatoya said:
Do you have location enabled (saving battery location setting)? Disabling location can cause notification delays.
Click to expand...
Click to collapse
I never really turn off location services. Is this setting you are talking about the battery optimization for apps? I can turn that off for location services.
I have 1062 with pie sideloaded and i'm not getting any push notifications from apps except for gmail. Factory reset and setting phone as new device didn't help.
rooks_by said:
I have 1062 with pie sideloaded and i'm not getting any push notifications from apps except for gmail. Factory reset and setting phone as new device didn't help.
Click to expand...
Click to collapse
1062 (if chinese with custom global rom) its not really possible to install Pie, its not stable in this one, Oreo still best for 1062
rooks_by said:
I have 1062 with pie sideloaded and i'm not getting any push notifications from apps except for gmail. Factory reset and setting phone as new device didn't help.
Click to expand...
Click to collapse
I had the exact same issue and it was really frustrating me. Resetting my phone didn’t help as detailed here. But finally after some playing around i fixed mine
In the battery settings i enabled Adaptive battery and then went into background activity manager. I enabled both auto activate and lock screen on all the apps i had problems with receiving notifications. Now i get all app notifications straight away with no delays
nurrishd said:
I had the exact same issue and it was really frustrating me. Resetting my phone didn’t help as detailed here. But finally after some playing around i fixed mine
In the battery settings i enabled Adaptive battery and then went into background activity manager. I enabled both auto activate and lock screen on all the apps i had problems with receiving notifications. Now i get all app notifications straight away with no delays
Click to expand...
Click to collapse
I've tested this solution for a couple of days and it seems it's working, thanks.
nurrishd said:
I had the exact same issue and it was really frustrating me. Resetting my phone didn’t help as detailed here. But finally after some playing around i fixed mine
In the battery settings i enabled Adaptive battery and then went into background activity manager. I enabled both auto activate and lock screen on all the apps i had problems with receiving notifications. Now i get all app notifications straight away with no delays
Click to expand...
Click to collapse
Is this for Android 8? I am having the same problem but I cant seem to find the auto activate and lock screen settings in the BAM. The only option is to blacklist. I am on Android 9.
Not sure if anyone can help, or if it's been covered before but I'm a new oneplus 6 user and have scoured these forums, oneplus, reddit etc and cannot find a working solution to my problem.
I currently have no real issues receiving push notifications on wifi, however mobile data is different. Once the screen has been locked for a small period of time I stop receiving push notifications. When I wake the phone some will show up, some won't show until the relevant app is opened.
Advanced battery optimisation is off.
Individual apps I want notifications from all have battery optimisation set to "Do not optimise".
I have cleared the phone cache through recovery mode.
All notification settings for the apps are on, background data on etc.
There is no option for doze mode in developer mode to turn off.
I have a Tesco Mobile and a 3 sim card. The issue seems worse with the Tesco mobile sim card. The 3 one seems to work better but slowly reverts to the same issue the Tesco one has. I've tried other people's tesco sim cards and replaced my own but none have worked.
Any help would be appreciated, it's driving me mad.
Just to make sure, under Advanced optimization settings there are two switches which are "Advanced Optimization" and "Sleep standby optimization", keeping the latter off might be the problem. Though if they're both off, I assume that it's just the native Doze working to save battery
Allen Hu said:
Just to make sure, under Advanced optimization settings there are two switches which are "Advanced Optimization" and "Sleep standby optimization", keeping the latter off might be the problem. Though if they're both off, I assume that it's just the native Doze working to save battery
Click to expand...
Click to collapse
Yes both are turned off. Do you know of anyway to turn off this "native doze". As a football (soccer) fan, I want instant score notifications for games, I used to get these fine on my iphone 6 but now I have to wake my phone all the time to get them to come up, even then sometimes they don't come through for another 15-20mins.
Have you tried settings in Wifi preferences?
xdadel said:
Have you tried settings in Wifi preferences?
Click to expand...
Click to collapse
I've looked in there but can't see anything that would affect mobile data. The notifications work ok when on wi-fi. I've checked mobile data settings and there are no settings for the apps in question which would restrict data usage.
toddenham said:
Yes both are turned off. Do you know of anyway to turn off this "native doze". As a football (soccer) fan, I want instant score notifications for games, I used to get these fine on my iphone 6 but now I have to wake my phone all the time to get them to come up, even then sometimes they don't come through for another 15-20mins.
Click to expand...
Click to collapse
Is this happening to all apps (ex. social apps like twitter or whatever) or just the football app? If it's the latter it should be a problem with that specific app. While if it's the former case, It should be something system-wide, so I'd recommend doing a factory reset maybe?
Btw my phone performs the same as yours with the "sleep standby optimization" on, while it operates as normal with it off, so your case seems pretty hilarious :/
I've experienced on all apps, it's most noticeable on the football one as you can time the push notifications exactly so can tell when they're late but WhatsApp, facebook messenger etc both the same. It seems as if the device just goes into a form of heavy sleep mode after around 5mins of lock. I've tried a factory reset already and nothing changed. OP have advised me to try and reinstall the OS but I don't hold any hope. It's almost as if the phone cuts off all mobile data after 5mins of downtime.
toddenham said:
I've experienced on all apps, it's most noticeable on the football one as you can time the push notifications exactly so can tell when they're late but WhatsApp, facebook messenger etc both the same. It seems as if the device just goes into a form of heavy sleep mode after around 5mins of lock. I've tried a factory reset already and nothing changed. OP have advised me to try and reinstall the OS but I don't hold any hope. It's almost as if the phone cuts off all mobile data after 5mins of downtime.
Click to expand...
Click to collapse
If factory resetting doesn't solve the problem then reflashing the system likely wouldn't either I suppose.
I still have two options in mind that you may be able to try.
First option is to use apps like "Doze" or "Naptime" both on play store, and mess with those advanced Doze settings to try to disable the function itself and see if it works.
The other would be to try the new HydrogenOS P beta or other custom Roms such as Havoc and see if they don't have this problem.
If neither of these work, I really have no other ideas
But I think these are worth giving a try though
Allen Hu said:
If factory resetting doesn't solve the problem then reflashing the system likely wouldn't either I suppose.
I still have two options in mind that you may be able to try.
First option is to use apps like "Doze" or "Naptime" both on play store, and mess with those advanced Doze settings to try to disable the function itself and see if it works.
The other would be to try the new HydrogenOS P beta or other custom Roms such as Havoc and see if they don't have this problem.
If neither of these work, I really have no other ideas
But I think these are worth giving a try though
Click to expand...
Click to collapse
I tried the Naptime app but that required root and doze didn't seem to do anything.
I've now tried Android P beta. Exactly the same issue. Once the phone has been locked for a few minutes all updates stop. Once I unlock the phone I get flooded with notifications. So frustrated.
toddenham said:
Not sure if anyone can help, or if it's been covered before but I'm a new oneplus 6 user and have scoured these forums, oneplus, reddit etc and cannot find a working solution to my problem.
I currently have no real issues receiving push notifications on wifi, however mobile data is different. Once the screen has been locked for a small period of time I stop receiving push notifications. When I wake the phone some will show up, some won't show until the relevant app is opened.
Advanced battery optimisation is off.
Individual apps I want notifications from all have battery optimisation set to "Do not optimise".
I have cleared the phone cache through recovery mode.
All notification settings for the apps are on, background data on etc.
There is no option for doze mode in developer mode to turn off.
I have a Tesco Mobile and a 3 sim card. The issue seems worse with the Tesco mobile sim card. The 3 one seems to work better but slowly reverts to the same issue the Tesco one has. I've tried other people's tesco sim cards and replaced my own but none have worked.
Any help would be appreciated, it's driving me mad.
Click to expand...
Click to collapse
no idea dude sorre
I'm having the same problem
I have similar but different issue with a few apps that I don't use often.
The push notifications only come through the second I put my phone on charge
Sent from my unknown using Tapatalk
Which mobile networks are you on? I found the issue to be resolved when using an o2 SIM card instead of my Tesco mobile one
Edit: Since this I have tried again with an o2 sim card and it didn't resolve the issue. Leads believe it's an issue with my handset.
Since few days, i have the same problem here, i try severall things but no solution at the moment.
I also had notification issues. Then I installed the stock rom of this topichttps://forum.xda-developers.com/oneplus-6/how-to/rom-stock-fastboot-roms-oneplus-6-t3796665 and my notification returned to normal
my notification come onl;y when i turn my screen on -> https://forum.xda-developers.com/oneplus-6/help/notification-android-p-stable-t3849170
I have this issue and I can't understand why more people aren't complaining about it.
Don't suppose your apps are restored from some kind of backup?
EDIT: Okay, people are complaining about it: https://forums.oneplus.com/threads/push-notification-issues.451149/page-121
have this exact same issue on my note 8 with android pie on vodafone network and so far nothing seems to help or fix the same really frustrating.
did you manage to find any solutions so far ?
toddenham said:
Not sure if anyone can help, or if it's been covered before but I'm a new oneplus 6 user and have scoured these forums, oneplus, reddit etc and cannot find a working solution to my problem.
I currently have no real issues receiving push notifications on wifi, however mobile data is different. Once the screen has been locked for a small period of time I stop receiving push notifications. When I wake the phone some will show up, some won't show until the relevant app is opened.
Advanced battery optimisation is off.
Individual apps I want notifications from all have battery optimisation set to "Do not optimise".
I have cleared the phone cache through recovery mode.
All notification settings for the apps are on, background data on etc.
There is no option for doze mode in developer mode to turn off.
I have a Tesco Mobile and a 3 sim card. The issue seems worse with the Tesco mobile sim card. The 3 one seems to work better but slowly reverts to the same issue the Tesco one has. I've tried other people's tesco sim cards and replaced my own but none have worked.
Any help would be appreciated, it's driving me mad.
Click to expand...
Click to collapse
Hi All,
I've had the phone about 8 months, UK model.
About 2 months ago, when scrolling in Wikipedia pages on Chrome browser, the display would alternate between normal and blue light (eye comfort). It still does occasionally.
From a few weeks ago, the keyboard sometimes take about 10s to appear.
A few days ago when on voice call from the phone other person can't hear me but I can them while voice call on Whatsapp is fine both ways. Restarting phone seems to solved it for now.
Then yesterday while trying to access settings from either the home screen or app drawer, it fails but you can see its attempting to as you see the settings screen momentarily then a message comes up saying settings failed to start several times and whether to restore by clearing history. Doing that doesn't work. The only way that I can is to touch and hold the settings icon till the search option comes up and then type the particular setting I want.
Before I do anything to fix this, are these symptoms an indication the phone is on the way to a complete breakdown? Would it be a software problem and I suppose the 1st step to fix is factory reset.
Has anyone experience this on their phone?
Reset the phone to factory settings
weqr said:
Hi All,
I've had the phone about 8 months, UK model.
About 2 months ago, when scrolling in Wikipedia pages on Chrome browser, the display would alternate between normal and blue light (eye comfort). It still does occasionally.
From a few weeks ago, the keyboard sometimes take about 10s to appear.
A few days ago when on voice call from the phone other person can't hear me but I can them while voice call on Whatsapp is fine both ways. Restarting phone seems to solved it for now.
Then yesterday while trying to access settings from either the home screen or app drawer, it fails but you can see its attempting to as you see the settings screen momentarily then a message comes up saying settings failed to start several times and whether to restore by clearing history. Doing that doesn't work. The only way that I can is to touch and hold the settings icon till the search option comes up and then type the particular setting I want.
Before I do anything to fix this, are these symptoms an indication the phone is on the way to a complete breakdown? Would it be a software problem and I suppose the 1st step to fix is factory reset.
Has anyone experience this on their phone?
Click to expand...
Click to collapse
Unfortunately it's the Oppo software that causes these issues... We hope we can unlock the bootloader soon and flash custom roms to remedy these problems since Oppo are just incompetent.
Chrome colour shift is fixed by typing into your chrome address bar and type: "chrome://flags" then search "Dynamic Color Gamut" and set it to disabled (or it was enabled, I forget since I didn't have the issue myself)
Oppo uses the wrong microphone on third party apps like whatsapp, signal, instagram etc. and we have to wait for an update to fix that. (Issue has been posted here before)
The rest of the issues you described sound like some software instability caused by the Android 11 update. You should save your data and do a factory reset.
If the issues persist after the reset and you didn't install any dodgy apps or modified the software using adb then consider sending the phone in for repair.
OK thanks for replies. So factory reset then...