Widevine issues - dropped to L3 - OPPO Find X2 Pro Questions & Answers

I just noticed while watching Netflix it being grainy, I look in the settings and the max quality is SD, looked further and looks like the Widevine certification dropped from L1 to L3 over night. Tried to get the app from this forum to work but no success, getting error message GET KEY FAILED. Anyone has any solutions? Factory reset didn't help - in fact ended with removing play store certification which I was able to restore clearing data of play store and play services. I don't want to have a beautiful screen showing content in 540p... Firmware is CPH2025CPW_11_A.30

Since you managed to find the app you also know there already is a thread for this, so why on earth did you open a new thread for an already existing topic? If you've read the main thread then you also know that as of now there simply is no other solution than to send it in for service.
However, the .42 global version got released a few days ago, maybe somebody from those affected can tell if this update changes it back to L1 again one they get it...

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error while retrieving information from server. [RPC]

I seem to be having this strange issue with google market.
if I go to my apps, I only (according to play store) 1 app installed which is nit the case. Secondly, play store seems to think I have never purchased an app, eg, I have purchased titanium back up pro, but the store is yet again asking me to buy it at 4.99 where as it would usualy state 'purchased' and download. Secondly on trying to repurchase it states there was an error with the wallet, i then receive 2 emails a charge mail, and a refund message.
when i log in to the the play store on the web, it clearly shows apps that i have purchased in my account history with no price and the word 'purchased' but if I navigate manually, using search, it will state a price and ask me to pay
also i am using the same google account, i only have one.
below is an image of the error
Same problem, after cleaning cache problem disappears with bringing new one, f*&king blank page! No installed apps nor purchased asking me to buy it again. "All apps" tab is empty too. Damn wtf is wrong lol..
what rom are you using buddy?
I have the same problem.
The Google Play Market support could not help yet.
I think it does not matter what ROM on phone, this is a google play bug.
Yea i suppose, but looking on google play, its not under any known issues :/ looks like it may be a while before its fixed.
I contacted the customer support.
They could not solve the problem yet
it seems that the lost connection between Google account and purchased apps.
I sent some screenshots in Google Play support and I hope that the problem will be solved.
I advise you to contact Google Play support: [email protected]
I think if there is a lot of posts about this issue, it will speed up the solution
phew glad to see I"m not the only one. I'm hit with this as well on THREE different androids (one of whom is stock unrooted so its not my fault rofl).
http://forum.xda-developers.com/showthread.php?p=24058132
I have also realized I am not getting application updates. its rare I go 3 days without a single update, maybe its because it thinks I have not purchased any apps lol
Any chances that your phone market local data is not yet synced properly with the google play ? I have seen that my apps (free or paid) is not listed out immediately right after I do a full wipe or flash a new rom with full wipe. But it will eventually show up itself after awhile with data/wifi connections. I personally didn't know how long it required to sync back but eventually they will appear back when I access the market again after I restored my personal data back.
By the way, did you guys try to check your account and performs a manual market sync in the Account settings section ?
yes yes and yes we've tried all the normal market fixes, downgraded market, uninstalled updates etc.
This issue is visible on multiple droids I own (including one unrooted stock) and on web market as well, its definitely server side
I'll check in on this thread too lol. I'm in exactly the same position. No response from google.
Google Play error
Yep....i got same problem here in UK. I wondered if it was anything to do with the ROM im using? CM9 Kang galaxy Nexus. When i try to download from my phone i get error processing purchase. When i log in to google play on my pc..i select a download and it says this item will be downloaded shortly. But the download never arrives on my phone. Dunno what the problem is?
mgf8384 said:
Yep....i got same problem here in UK. I wondered if it was anything to do with the ROM im using? CM9 Kang galaxy Nexus. When i try to download from my phone i get error processing purchase. When i log in to google play on my pc..i select a download and it says this item will be downloaded shortly. But the download never arrives on my phone. Dunno what the problem is?
Click to expand...
Click to collapse
It seems not the same problem. This is another google play problem...
This discussion about the problem when the purchased app not in app-list when I trying to download&install app, google play say that the app is not bought.
Google Play thinks I have not purchased any apps.
I noticed that going to play.google.com and trying to install apps that way would give me errors. Trying to view my apps would have a page error. All my apps on my phone are gone, but my tablet has them oddly. Weird!
dude2k5 said:
I noticed that going to play.google.com and trying to install apps that way would give me errors. Trying to view my apps would have a page error. All my apps on my phone are gone, but my tablet has them oddly. Weird!
Click to expand...
Click to collapse
I have them on my phone and not my tablet! I think it might be related to market version whether or not they disappear device side. Can only assume the newest versions of market/store download the list from the server, rather than locally. Play.google.com doesn't work for me either.
Kurisu87 said:
what rom are you using buddy?
Click to expand...
Click to collapse
XWLP2 4.0.3 stock for sgs2.. Web site is blank too so not rom related I think.
Sent from my GT-I9100 using XDA
I am also having the same problem after updating to OrDroid 1.7.5 from 1.7.3 hope this is fixed soon so I can install my apps from my backup.
I'm also have issues with my Galaxy S2 and Xoom
Same problem here with my Defy. I'm on CM7.2 Nightly build.
Just started having this problem a few moments ago on my Xoom. Cannot install any apps from the play market from my PC and keep getting server error when trying to access my apps on my xoom. Not checked my Galaxy S II yet... maybe a problem with Google?

[Completed] Cannot Connect to Google Play After Updating to Lollipop (LG G2)

So I wasted a good 5 hours trying to get my phone to connect to the Google Play store. It worked perfectly fine up until I decided to update to Lollipop. Thinking that was the problem I tried a bunch of suggestions online like clearing cache of the app and whatnot. Ended up doing a factory reset to see if it fixed the issue and it did not. No matter what account I tried to log into it would always say it could not connect even though I could use the internet fine on the phone. Ended up trying to log into my main email address on my old phone and found it was doing the same thing. I wake up this morning and my brother tells me he hacked in-app purchases on his phone and can get any in-game item that requires real world money purchases for free. After telling him he's an idiot and could possibly get in trouble with the law and his accounts banned I then realized when he took over my Droid RAZR he has always been using my Google Play account because he is too create his own Google account.
Thus leading me to the conclusion that my Google account has been banned from the play store. I've look all around in my e-mail and can't find any signs of it being banned.
Does anyone here know how I can figure out of this is truly the case? Sorry for the wall of text... and thanks in advance!
Hi
Check this thread for list of known Google Play errors and their solutions.
http://forum.xda-developers.com/showthread.php?t=2733038
If possible ,try rolling back to older firmware version or reflash newer version to fix any possible firmware errors.
ALso ,you can sign up on forums and post in Q/A section and see if it's a issue related to OTA
http://forum.xda-developers.com/lg-g2/help
Have a good day !
Thread Closed !

Question Netflix isn’t compatible with my device

Hey guys,
so i did a downgrade from C.05 to C.04 (EU) with BL and now after installing everything, Netflix is the only one needed to update in Play Store but is unable to. Tried to turn it off since it was a pre-installed app and it still was shown in PS. I even used DRM app to check my Widevine, whether that’s the problem but it’s L1 (so that should not be it imo). I’m not using Netflix these days, but it’s so that i don’t have to bother in the future if I’d want to watch. And I know I can probably find some file on the internet and install it, but it’s annoying to see it in PS. Anyone knows how to fix it?
Thanks.
EDIT: Realised i needed a Google Play Certificate, which i didn’t have and i just relocked the bootloader and everything’s fine now
Herinek said:
Hey guys,
so i did a downgrade from C.05 to C.04 (EU) with BL and now after installing everything, Netflix is the only one needed to update in Play Store but is unable to. Tried to turn it off since it was a pre-installed app and it still was shown in PS. I even used DRM app to check my Widevine, whether that’s the problem but it’s L1 (so that should not be it imo). I’m not using Netflix these days, but it’s so that i don’t have to bother in the future if I’d want to watch. And I know I can probably find some file on the internet and install it, but it’s annoying to see it in PS. Anyone knows how to fix it?
Thanks.
Click to expand...
Click to collapse
Officially Netflix don't support Realme.
Check Here :Netflix HDR Support List
Herinek said:
Hey guys,
so i did a downgrade from C.05 to C.04 (EU) with BL and now after installing everything, Netflix is the only one needed to update in Play Store but is unable to. Tried to turn it off since it was a pre-installed app and it still was shown in PS. I even used DRM app to check my Widevine, whether that’s the problem but it’s L1 (so that should not be it imo). I’m not using Netflix these days, but it’s so that i don’t have to bother in the future if I’d want to watch. And I know I can probably find some file on the internet and install it, but it’s annoying to see it in PS. Anyone knows how to fix it?
Thanks.
Click to expand...
Click to collapse
in the playstore app, is your device certified by play protect ?
Herinek said:
Hey guys,
so i did a downgrade from C.05 to C.04 (EU) with BL and now after installing everything, Netflix is the only one needed to update in Play Store but is unable to. Tried to turn it off since it was a pre-installed app and it still was shown in PS. I even used DRM app to check my Widevine, whether that’s the problem but it’s L1 (so that should not be it imo). I’m not using Netflix these days, but it’s so that i don’t have to bother in the future if I’d want to watch. And I know I can probably find some file on the internet and install it, but it’s annoying to see it in PS. Anyone knows how to fix it?
Thanks.
Click to expand...
Click to collapse
Use Aurora Store, its GPlay alternative, can install Netflix without any prob https://auroraoss.com/
IgnisGuardian said:
in the playstore app, is your device certified by play protect ?
Click to expand...
Click to collapse
Sorry for the late reply
Yea i just came to check it and it's not. Are there any solutions to this?
Herinek said:
Sorry for the late reply
Yea i just came to check it and it's not. Are there any solutions to this?
Click to expand...
Click to collapse
Hi, try to flash a magisk module called universal safetynet fix (kdragon) and if it doesn't work, you need to hide something like google play services with the new zygisk magisk hide settings, but I don't remember what exactly. There are plenty of videos explaining how to get the play protect certification just search on google. Let me know if this helped
IgnisGuardian said:
Hi, try to flash a magisk module called universal safetynet fix (kdragon) and if it doesn't work, you need to hide something like google play services with the new zygisk magisk hide settings, but I don't remember what exactly. There are plenty of videos explaining how to get the play protect certification just search on google. Let me know if this helped
Click to expand...
Click to collapse
Hi, thanks for replying
I didn't want to play with Magisk and Root, so i just relocked the bootloader and I have the certificate (but it's pain reinstalling everything ) So everything's good now
on my device also no streaming app is working (europe) rom disney plus says error 39 root and hide works i tried but now i am on stock locked.

Unable to register with Google Play Services

Hi all
I've been searching on the internet on how to fix this but i can't seem to find a clear answer.
- Several apps crash and some apps report "Unable to register with Google Play Services".
- My device (8T EU) reports in the playstore that my device is not certified.
When looking on how to fix this i came across a way to register your device. Something i needed to do because i'm running lineageOS.
I tried this without succes but the page says that it's registered. Google Play however stayed the same.
Other things i've tried are:
- clearing cache for both Google Service Framework (GSF) and Play Store
- clearing data for both these apps.
None of this seemed to solve the issue.
From reading on the internet i learned that this started happening due to a change google made. That's why custom roms have to register.
Other thing i read: Oneplus is having an issue that's causing this. This article was a year old so i don't know if this is still the case.
So before i try to revert back to stock. Does anyone else have experience with this and if so, how did you solve this?
I'm currently running LineageOS 18.1 (the latest update 4 augutst 2022).
Regards
Huub
mrhubris said:
Hi all
I've been searching on the internet on how to fix this but i can't seem to find a clear answer.
- Several apps crash and some apps report "Unable to register with Google Play Services".
- My device (8T EU) reports in the playstore that my device is not certified.
When looking on how to fix this i came across a way to register your device. Something i needed to do because i'm running lineageOS.
I tried this without succes but the page says that it's registered. Google Play however stayed the same.
Other things i've tried are:
- clearing cache for both Google Service Framework (GSF) and Play Store
- clearing data for both these apps.
None of this seemed to solve the issue.
From reading on the internet i learned that this started happening due to a change google made. That's why custom roms have to register.
Other thing i read: Oneplus is having an issue that's causing this. This article was a year old so i don't know if this is still the case.
So before i try to revert back to stock. Does anyone else have experience with this and if so, how did you solve this?
I'm currently running LineageOS 18.1 (the latest update 4 augutst 2022).
Regards
Huub
Click to expand...
Click to collapse
Look at this magisk module.

Need some help with Benton M60 Tablet (T616)

Hello everyone,
this is my first post here, so pls forgive any mistakes (and english grammar torture too).
I've bought a sample of a tablet from a chinese factory, it was intended to be proposed to some of my customers for let them customize, import here in EU and distribute.
The key point of the project was that tablet need to be capable of run Netflix, Primevideo in HD. So...Widevine L1 mandatory.
The supplier, as usual, promised that L1 was there, no problem, let's go ahead.
The tablet arrived and this is what i've found.
DRM info show L1 Widevine, but i was unable to test Netflix as the Play Store miss Play Protect certification and this prevent me to download the app from the store.
I've download an apk of a recent version of Netflix app, that is working but show Widevine L3 and the broadcast is in SD. I dont know if this issue is related to the fact that the app wasn't download from Play Store or its because, in some way, this tablet is not L1 despite what DRM info say.
I've tried also to register the Service Framework ID on the google webpage, to see if i can certify this device, but i'm not sure if the OS is considered like a custom ROM or not, and i dont have understand very well if this registration can work only on devices with custom rom installed.
Of course seem that factory engineers are unable to solve this, and i've excluded this supplier and this product from this project.
So now i was wandering if there is some way for "cure" this tablet by myself and avoid it become the yet another ornament in my office. Is not so bad overall.
My main question is: its possible to fake L1 certification on DRM Info side? Maybe this is only an L3 device, and this is why Netflix apk (unmodded) show that. How can i check this?
If the L1 certification is real and the problem is on the apk, is it possible to turn around the problem of Play Protect and download the original and updated app?
If L1 cert is real, installing a custom rom can help in some way?
I'm not too much in this technicism, so pls forgive me if my question dont take in consideration some basic knowledge that i dont have right now.
Thank you in advance to anyone will read or help.

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