Accessing a deceased person's locked phone (Android 6, ZTE Blade V770/Orange Neva 80) - General Questions and Answers

Hello all from a noob on the forum,
I have a very specific use case: I want to access the content of the internal memory of my recently deceased father's phone. We'd like to get the photos, messages, anything personal that might be worth storing elsewhere.
The is a ZTE BLade V770 (branded as Orange Neva 80 in France), it runs Android 6.0.1. When I got hold of the phone if was already turned off, and of course not rooted. The developer mode is not activated either.
I want to access the content of the phone memory. Obviously I could get the content of the external SD card easily and I also managed to reinitialize the PIN code for the SIM card through the PUK code. But now the phone asks for the phone code, which is a PIN code. I tried many codes that I know he used but unfortunately it seems that there is a limited number of tries at it is now saying I have only a few tries left before it erases all data.
I do have access to the Google account used by the phone but it seems that I can't reinitialize the code from the Google account site. And I did not find a way to access the backup on Google site, it seems to be available only from the phone that made it.
Basically I have a full physical access to the phone and also the google and operator's accounts, I just miss the lock code.
I googled around and tried to find information in the forum but I am not an Android expert and this is not a simple use case.
I can boot into recovery mode but that only allows me a factory reset which I don't want.
I read that some versions of Android (5 ?) have some kind of buffer overflow exploit in the form for the PIN but that does not work.
I also read that after a few tries the phone could ask to unlock by using the google account, but the phone never prompted that after my many tries. Or it did and I missed it and now it's too late.
It seems that the code could be reinitialized by removing some file in /data, but as the phone is not started I can't connect using adb. And in recovery mode this does not seem possible.
What I want is to find a way to bypass/replace/erase the locking code so I can have access to the content of the internal memory of the phone.
Any help appreciated !

gfraysse said:
Hello all from a noob on the forum,
I have a very specific use case: I want to access the content of the internal memory of my recently deceased father's phone. We'd like to get the photos, messages, anything
...
What I want is to find a way to bypass/replace/erase the locking code so I can have access to the content of the internal memory of the phone.
Any help appreciated !
Click to expand...
Click to collapse
Hi,
You're in a uncomfortable situation, because what may have allowed us to bypass the phone's password is root. Unfortunately developer options aren't enable so we're stuck here...
But if you have another phone, you can try sign-in to his Google account on the phone, and see if he has a Google drive backups. Usually those G-Drive backups can't be opened like that, but can be restored to a new device.
Give it a try
Also, toutes mes condoléances pour votre père

gfraysse said:
Hello all from a noob on the forum,
I have a very specific use case: I want to access the content of the internal memory of my recently deceased father's phone. We'd like to get the photos, messages, anything personal that might be worth storing elsewhere.
The is a ZTE BLade V770 (branded as Orange Neva 80 in France), it runs Android 6.0.1. When I got hold of the phone if was already turned off, and of course not rooted. The developer mode is not activated either.
I want to access the content of the phone memory. Obviously I could get the content of the external SD card easily and I also managed to reinitialize the PIN code for the SIM card through the PUK code. But now the phone asks for the phone code, which is a PIN code. I tried many codes that I know he used but unfortunately it seems that there is a limited number of tries at it is now saying I have only a few tries left before it erases all data.
I do have access to the Google account used by the phone but it seems that I can't reinitialize the code from the Google account site. And I did not find a way to access the backup on Google site, it seems to be available only from the phone that made it.
Basically I have a full physical access to the phone and also the google and operator's accounts, I just miss the lock code.
I googled around and tried to find information in the forum but I am not an Android expert and this is not a simple use case.
I can boot into recovery mode but that only allows me a factory reset which I don't want.
I read that some versions of Android (5 ?) have some kind of buffer overflow exploit in the form for the PIN but that does not work.
I also read that after a few tries the phone could ask to unlock by using the google account, but the phone never prompted that after my many tries. Or it did and I missed it and now it's too late.
It seems that the code could be reinitialized by removing some file in /data, but as the phone is not started I can't connect using adb. And in recovery mode this does not seem possible.
What I want is to find a way to bypass/replace/erase the locking code so I can have access to the content of the internal memory of the phone.
Any help appreciated !
Click to expand...
Click to collapse
I sympathize with you, I know what it means to lose a father and I know you just want to hold on to whatever you can from your father..
But......
Unfortunately, the XDA rules prevent us from helping you bypass the PIN on a device that you don't own. It is a privacy/legality issue and XDA prefers not getting involved with privacy and legal issues, anything that is illegal does not get discussed here. We have no way of knowing if you are telling the truth, we have to take your word for it, for all we know, the device could actually be your girlfriend's phone or any number of scenarios where the phone isn't yours and we couldn't help in any of those scenarios because the device/data is not yours.
The reason we can't discuss it, even if you are telling the truth, is because even though your intentions would be legitimate, anything we told you that helped you break into the phone could be used by others that have nefarious purposes.
Yes, I know there are other discussions on XDA involving this subject, but, even in those cases, the members here should not have offered information that allows someone to unlock a phone that isn't theirs.
Even though they may have felt like were trying to help or do the right thing, the other member @Raiz should not have attempted to help you gain access to the data on the device.
I do wish you luck though.
Sent from my SM-S767VL using Tapatalk

@Droidriven: Thank you for your detailed answer. I understand your point from the XDA point of view: the use case is technically almost identical to accessing any phone without the person's permission. However it is a valid and painful use case and if there was a legit process at Google or ZTE (the manufacturer) for example to unlock phones in this situation there is official paperwork to prove it. Apart from technical solutions that are in a grey area, it should be possible for people on the forum to point out, as @Raiz did, to try legit solutions that could help in this situation.
I unfortunately understand between the lines that no such legit process exists. Otherwise someone would probably have pointed me to it.
@Raiz: merci and thank you for your answer. I did try after your suggestion to reset another phone and initialize it with his Google account. But it did not restore anything to the new phone. I also realized that it is possible to see the content of a Google backup from Google Drive itself. I realized that the backup was a few months old and that few things were indeed backed-up. So the data are only in the phone.

gfraysse said:
@Droidriven: Thank you for your detailed answer. I understand your point from the XDA point of view: the use case is technically almost identical to accessing any phone without the person's permission. However it is a valid and painful use case and if there was a legit process at Google or ZTE (the manufacturer) for example to unlock phones in this situation there is official paperwork to prove it. Apart from technical solutions that are in a grey area, it should be possible for people on the forum to point out, as @Raiz did, to try legit solutions that could help in this situation.
I unfortunately understand between the lines that no such legit process exists. Otherwise someone would probably have pointed me to it.
@Raiz: merci and thank you for your answer. I did try after your suggestion to reset another phone and initialize it with his Google account. But it did not restore anything to the new phone. I also realized that it is possible to see the content of a Google backup from Google Drive itself. I realized that the backup was a few months old and that few things were indeed backed-up. So the data are only in the phone.
Click to expand...
Click to collapse
One way to bend the rules and help while at the same time, keep the information from being available to whoever wants to see, is to reply with suggestions via PM.
And yes, it is a grey area and people do make posts to help in these situations.
But, in the grand scheme, there is that wild scenario hanging out in limbo that comes to the forums, gets answers/help cracking a phone, then explodes into a legal case with people coming looking for all parties involved with and have knowledge of the device being cracked/invaded. A very bad situation for XDA and the members that provided the help. There is no way of knowing which scenarios are threats or not.
Just saying.
Sent from my SM-S767VL using Tapatalk

Related

User Installed CA sprfw01 - what is it?

Hello,
I have a lg ls775 and under the user security certificates there is one called sprfw01. I have no idea why or what its for. Im on the sprint network. Is there a way i can inspect the cert or atleast figure out whats using it? Any info is greatly appreciated. Thnx guys!
Could this be from pairing my phone with some device ie. Smart watch or another phone?
Its actually under User credentials. Hope that can jog anyones memory as to what this may be.
I'm currently using the same phone as you and on the same carrier, and just noticed this user credential the other day as well. I didnt recognize it so I deleted it. I'm afraid I cant tell you if it really affected my device as it was already giving me some issues before I deleted the credential. At the time, and again today, I looked for the same answer as you and haven't found any additional information on it, so I can't be much help with exactly why it's there or what put it there.
However, I may be able to help put your mind at ease since I did happen to do a factory reset today and even though I deleted it before, it was back afterward. So my guess is that its not dangerous. (again, thats my opinion, hopefully someone can confirm if I am correct)
Some details to that lead me to think it's safe:
My LG G6 isn't rooted, and was not before the redo. (so technically nothing should have been able to reinstall it that was nefarious)
I didn't install any potentially shady apps when I did the factory reset ( at time of writing this, just a few big name apps from the play store, no random restored apks or anything like that).
I pulled my SD card out before the wipe and haven't put one back in yet, so that rules out something left over on there working itself back in somehow.
I allowed google to "restore" my most recent backup it made, but the most recent backup was AFTER I removed the credential so it shouldn't have been on there (google backups seems to restore very little anyway, and requests all backed up app downloads from the Play store) .
I have connected it to my home secured wifi.
No bluetooth connections yet.
No sharing to any devices or NFC usage, etc.
So from all of that, I believe it is either a Sprint thing, an LG UI thing, or something specific to the LG g6 model, and built into the factory settings. That's just my thoughts, but I thought maybe my experience might make you feel a little more at ease. Hopefully someone can reply with what the heck it actually is though, because little things like not being able to figure out the source of this drive me crazy even after all of that.
Just an update, I was looking through my LG V30+ and found the same credentials stored on this device too. No additional details on it's purpose were really gained from it though. Picture attached.
"User Credential" "sprfw01" also on LG ls 775
I saw the same thing and I searched "sprfw01" . I was wondering what it was. I also have this "User Credential" on an LG ls 775 on Sprint.
Passwords Saved Credential
I did some research into this and what I see is it's a credential from when you saved your passwords for an example unlock screen & any passwords like I have to specific websites.
Jusy my thoughts...
*Any good unlock or root for the ls993?

Please help! Willing to pay. Coworker installed spy software on my phone.

Hello
I'm running a Pixel 2 XL on Android Oreo. One of my co-workers installed some kind of spy software and I already wiped my phone. Is there any way I can get some kind of proof of this back?! File recovery??
The software allowed them to see what websites were being accessed.
Any help would be appreciated. I am willing to offer money
Thanks
after a factory reset, the app should have been removed already. i had installed spy app ikeymonitor on my kids' phone before. just wipe the phone and it will be deleted.
Pcwpg said:
Hello
I'm running a Pixel 2 XL on Android Oreo. One of my co-workers installed some kind of spy software and I already wiped my phone. Is there any way I can get some kind of proof of this back?! File recovery??
The software allowed them to see what websites were being accessed.
Any help would be appreciated. I am willing to offer money
Thanks
Click to expand...
Click to collapse
No, you won't be able to get anything left except any remnants that may be in a cloud backup (web history?).
It's hard enough to recover any information from a non-encrypted phone after reset. Virtually impossible with a modern encrypted phone as far as the Userdata partition is concerned. .
Pcwpg said:
Hello
I'm running a Pixel 2 XL on Android Oreo. One of my co-workers installed some kind of spy software and I already wiped my phone. Is there any way I can get some kind of proof of this back?! File recovery??
The software allowed them to see what websites were being accessed.
Any help would be appreciated. I am willing to offer money
Thanks
Click to expand...
Click to collapse
Are you sure they installed an app? If they just saw your viewing history websites you have visited they may just have looked at company web logs or even just your browsing history on your device. Is there any indication they could read your messages etc? Does this person have any authority to do this? In most countries I think it's legal for companies to access your browsing history on company devices or if using company access points or even in some countries if it's during working hours on a personal device.
Probably not by data recovery etc... but if he is bragging about it,
how about trying to record your conversation... ??
You probably had your Google account open somewhere and they got in.
Go to your google settings and pause web history, search history and others.
I'm sure there is a way you can sign out of all devices remotely

Google Factory Reset Protection & used phones

Hi all,
I'm a bit confused at the moment.
My mum dropped her phone and needs a new one. I was able to retrieve all her data and would also like to set up a device for her with a minimal custom rom, etc.
Now, she doesn't have a lot to spend on a phone, so the logical decision would be to get a good used device. That's when I learned of FRP. However, I'm unsure how exactly it works.
Is there any way to get around it, at all, without having the Google account data? (And without sending it to the manufacturer, as that would surely raise the costs, making it pointless.)
I've read on a few threads that it's possible to re-flash the stock firmware, but then someone wrote that the account still was needed to install custom roms.
Is this heavily dependent on the device or are there some general rules to follow?
NovusDeus said:
Hi all,
I'm a bit confused at the moment.
My mum dropped her phone and needs a new one. I was able to retrieve all her data and would also like to set up a device for her with a minimal custom rom, etc.
Now, she doesn't have a lot to spend on a phone, so the logical decision would be to get a good used device. That's when I learned of FRP. However, I'm unsure how exactly it works.
Is there any way to get around it, at all, without having the Google account data? (And without sending it to the manufacturer, as that would surely raise the costs, making it pointless.)
I've read on a few threads that it's possible to re-flash the stock firmware, but then someone wrote that the account still was needed to install custom roms.
Is this heavily dependent on the device or are there some general rules to follow?
Click to expand...
Click to collapse
FRP isn't an issue if the device is properly reset, many people don't.
FRP on most Android devices can be bypassed, just do a search on YouTube for FRP, the device and current Android version.
Best to ask the seller if the device is FRP locked before buying.
Sent from my Moto E (4) using Tapatalk
The problem is that most sellers don't seem to even know about this, as it's done automatically opt-out (I didn't either, but my phone is already older than Android 5 and I've just used it with Lineage all the time and didn't bother).
I've talked to a handful of sellers online now and asked them if their accounts were removed, but they always just reply with "sure, the phone is factory reset", then you have to explain to them what FRP even is and why they need to check manually. Some didn't even respond after that yet, one still didn't fully get my issue. It's a complete mess, I just wanted to buy a used phone for my mum.
sd_shadow said:
FRP on most Android devices can be bypassed, just do a search on YouTube for FRP, the device and current Android version.
Click to expand...
Click to collapse
Thanks for the hint, I didn't even consider looking on Youtube. I've had a quick search and I can see that it's easier to show the instructions that way, so no wonder I haven't found much concrete info.
However most I've seen just replace the Google account with their own one. I presume you would swap out the account with your own, then disable FRP and delete the account? Does that work?
My mum doesn't have a Google account, I have one, but I don't really want it sitting on there. I didn't even plan on installing any Google services to begin with..

Factory Reset Protection - Any way to remove from Samsung?

Hello!
I have Samsung Galaxy A03s. I did a factory reset a few days ago and I didn't remember my password. I also have no clue what is the google account Im signed with.
I tried numerous different ways, I watched multiple youtube videos - none of them worked.
Do you have any suggestion what I could do?? And also are there any free apps I can use???
I tried downloading dr fone but I need to pay in order to do anything with the app.
What free tutorials you can find on the internet.
Samsung can unlock it with proof of purchase too I believe.
Next time delete Google and Samsung accounts from device before you do the reset and do the reset from settings vs boot menu to avoid this from happening...
I downloaded SamFirm tool but I have no idea how to use it.
If anyone knows this tool, could you please tell me what Im supposed to do in order to unlock my phone?
Samfirm is as the name suggest a tool to download Samsung firmware for mobiles - this isn't of any use. MediaTek devices can be accessed low level so one could just erase FRP partition (if Samsung followed the rules)
But there is risk bricking your device, therefore I recommend youtube videos like this - it's much more safe to use.
v.here said:
Hello!
I have Samsung Galaxy A03s. I did a factory reset a few days ago and I didn't remember my password. I also have no clue what is the google account Im signed with.
I tried numerous different ways, I watched multiple youtube videos - none of them worked.
Do you have any suggestion what I could do?? And also are there any free apps I can use???
I tried downloading dr fone but I need to pay in order to do anything with the app.
Click to expand...
Click to collapse
You are not looking for a way to remove FRP, you should be looking for a way to "bypass" FRP on your specific model number.
Try doing a Google search for:
"Bypass FRP (your specific model number)"
Also, the best to avoid this in the future is to go to your Google settings and disable the "Find My Device" feature and remove the Google account before you factory reset the device. Then it will not trigger FRP lock when you do the reset.
[Samfw FRP Tool URL]
ZModder said:
https://samfw.com/blog/samfw-frp-tool-1-0-remove-samsung-frp-one-click
Click to expand...
Click to collapse
Yeah, there are many ways to bypass FRP lock. This is just one of many tools and methods.
But, with what I posted previously, neither removing or bypassing FRP are necessary. It is better to understand how Google and android work than it is to blindly walk into a problem that requires a tool to fix. It is also a very bad idea to not remember Google login email and password, it's as simple as keeping that info somewhere other than the device.
I find it hard to believe or understand how no one ever thinks ahead or "looks where they are going" when they do things without first understanding the details or potential consequences of actions when tinkering with technology that they don't truly understand. To give an example to put things into scope, if people handled guns as carelessly as they do their phones, just imagine.....
Not that phones present the same dangers, just making a point.
Zillion said:
https://samfw.com/blog/samfw-frp-tool-1-0-remove-samsung-frp-one-click
Click to expand...
Click to collapse
Hi it's been a long time since I've been here on this site I have the same thing I've got that software installed and I get past the emergency call and it says cannot access ABB can you give me any pointers I believe I can get it I'm still very much a green horn novice
Droidriven said:
Yeah, there are many ways to bypass FRP lock. This is just one of many tools and methods.
But, with what I posted previously, neither removing or bypassing FRP are necessary. It is better to understand how Google and android work than it is to blindly walk into a problem that requires a tool to fix. It is also a very bad idea to not remember Google login email and password, it's as simple as keeping that info somewhere other than the device.
I find it hard to believe or understand how no one ever thinks ahead or "looks where they are going" when they do things without first understanding the details or potential consequences of actions when tinkering with technology that they don't truly understand. To give an example to put things into scope, if people handled guns as carelessly as they do their phones, just image......
Not that phones present the same dangers, just making a point.
Click to expand...
Click to collapse
I had it going pretty decent hadn't verified my Google account and it didn't go to the code page so I tried to software that you talked about earlier it seems to go through but it gets a failed to load the ADB any advice is greatly appreciated i bought the phone fulfilled my contract was able to get it unlocked.. was good to get to a friend of mine because I bought another phone I didn't know nothing about removing the Google account so the hard reset came up this fpr and I'm not getting nowhere past that it's got something to do with ADB I'm finally searching up to two steps or someone away from the city I just need some advice thanks..
Droidriven said:
Yeah, there are many ways to bypass FRP lock. This is just one of many tools and methods.
But, with what I posted previously, neither removing or bypassing FRP are necessary. It is better to understand how Google and android work than it is to blindly walk into a problem that requires a tool to fix. It is also a very bad idea to not remember Google login email and password, it's as simple as keeping that info somewhere other than the device.
I find it hard to believe or understand how no one ever thinks ahead or "looks where they are going" when they do things without first understanding the details or potential consequences of actions when tinkering with technology that they don't truly understand. To give an example to put things into scope, if people handled guns as carelessly as they do their phones, just image......
Not that phones present the same dangers, just making a point.
Click to expand...
Click to collapse
^truth^ Your Google password should be long, unique and carved in granite, twice. Don't trust your memory for this... it should look like a MS installation password which is a good model to emulate.

Question FRP Lock on A22 5G

Hi folks,
a family friend inherited an A22 from a deceased friend, but she did not have the password for it.
As I had never heard of FRP before, I advised her to reset the phone, which is how the FRP took effect. I now feel guilty for giving obviously wrong advice and would like to fix it.
I guess there is no proof of purchase for the phone anymore and all the passwords from the documents didn't work. A Vodafone employee advised me to scrap the phone, but I don't think so.
I found the software "**** your FRP" here in the forum and tried it, but the A22 is not on the list of Knox-compatible devices. Therefore, the code #*0#* does not work either and I can't get any further.
I got a little further with the talkback function. I was able to open the Google Assistant and navigate to Chrome or the settings. Unfortunately, I could not activate the developer options, couldn't navigate to the app settings or allow the installation of apps from unknown sources.
After about 8 hours and several attempts, I am at my wit's end. I have the deceased's email address and name. Unfortunately, this was not enough to reset the password. If I am informed correctly, his number has also been deactivated, so I can no longer receive SMS. I don't have the SIM card either, but I might be able to get it.
I hope you guys can help me.
Best regards,
Felix
Contact Samsung service / a phone service.
You could so it yourself, but the time needed will be too much
As I said, the people at Vodafone said you can only scrap it. I had read that you can get the device unlocked with the help of the proof of purchase, but no one knows exactly where the receipt could be.
dotuletz said:
You could so it yourself, but the time needed will be too much
Click to expand...
Click to collapse
I'm not in a hurry, I'm just looking for a tool to do this with, or instructions on how to bypass the FRP.
I can forget Google, as 99% of the results are scam and the remaining 1% did not work.
Ive heard that YouTube has just the right type of guide for almost exactly those probs, and by all accounts very very simple to follow, as I did recently on my sister's device she left at home, no longer wanted, ditched for an apple contraption. I will add, no one with nefarious reasons, stolen devices should use the helpful tools there. Getting a job and buying a device the bloody deviants should....damn the swines.
ianreesdavies said:
Ive heard that YouTube has just the right type of guide for almost exactly those probs, and by all accounts very very simple to follow, as I did recently on my sister's device she left at home, no longer wanted, ditched for an apple contraption. I will add, no one with nefarious reasons, stolen devices should use the helpful tools there. Getting a job and buying a device the bloody deviants should....damn the swines.
Click to expand...
Click to collapse
The problem with YouTube videos is that Samsung (and pretty much every other major manufacturer) has teams of employees whose sole job is to look through the internet for how-to videos and posts, make a note of how the trick/bypass works, and submit it to the software development team to be fixed in the very next update. That's why the how-to videos are full of comments saying "this didn't work for me" or "I don't have that option on my device".
There's a professional 3rd party business that I've used for things like this before. Discussion of paid services isn't allowed in the forums, but anyone who wants a recommendation can DM me
I completely agree mate, it's hit and miss, there are plenty of other sources out there. Just coincidentally, I found myself reading a comment that was the exact situation I was in yesterday. Obviously, not wanting the member to be struggling I gently nudged him towards a simple and 100% idiot's guide that will put him right. Admittedly a large majority of these things are countered/blocked or absolute bollox as I have encountered many times lmfao
BooWseR said:
Hi folks,
a family friend inherited an A22 from a deceased friend, but she did not have the password for it.
As I had never heard of FRP before, I advised her to reset the phone, which is how the FRP took effect. I now feel guilty for giving obviously wrong advice and would like to fix it.
I guess there is no proof of purchase for the phone anymore and all the passwords from the documents didn't work. A Vodafone employee advised me to scrap the phone, but I don't think so.
I found the software "**** your FRP" here in the forum and tried it, but the A22 is not on the list of Knox-compatible devices. Therefore, the code #*0#* does not work either and I can't get any further.
I got a little further with the talkback function. I was able to open the Google Assistant and navigate to Chrome or the settings. Unfortunately, I could not activate the developer options, couldn't navigate to the app settings or allow the installation of apps from unknown sources.
After about 8 hours and several attempts, I am at my wit's end. I have the deceased's email address and name. Unfortunately, this was not enough to reset the password. If I am informed correctly, his number has also been deactivated, so I can no longer receive SMS. I don't have the SIM card either, but I might be able to get it.
I hope you guys can help me.
Best regards,
Felix
Click to expand...
Click to collapse
Also mate, getting to chrome is most of it done. 4 files to download, 2 through the galaxy store which allows them to install, then through those, sorry, plus ios14 launcher allows you to activate unknown sources etc..it's not difficult. Worked like a charm. Just find the Samsung a22 5g frp unlock, activate unknown sources how to.

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