sound distortion using whatsapp - Sony Xperia 5 Questions & Answers

hi
just got a new xperia 5. The phone has some really bad audio distortion when video calling with Whatsapp or speaker phone voice calls. It sounds like the audio volume is far too high for the speakers causing lots of crackling and distortion. Its as if a speaker is plugged into an amp that is far too powerful for it. Has anyone else experienced this, or got any suggestions on how to fix it? Or do I need to send the phone back.
I've tried turning off dynamic vibration and dolby atmos, but no difference.
The issue only seems to occur with WhatsApp video or voice calls on speaker phone. It doesn't happen for standard GSM calls even on speaker phone or if playing a recorded message or video through whatsapp. Other apps don't seem to have any problems.
In WhatsApp I can kind of fix the problem by turning the volume down by about 30% but then the speaker volume is a bit too quiet.

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Do you guys know what to do to fix this?
Greetings,
EZTEQ
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https://m.youtube.com/watch?v=TxCUKLhMNBM
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