Data loss by moving data to the PC - Help! - Samsung Galaxy S7 Questions and Answers

Hello, everyone,
Unfortunately, something "bad" happened to us two days ago.
My wife still has an "old" Samsung Galaxy S7 without root and with the actual standard rom.
Instead of copying the pictures and videos (the first 6 months of our child's life), we moved the data.
Now we have JPEG and movie files on the PC, but they show as 9 GB each (but they only occupy a 4kb block on the disk) - With the HEX editor I could see that except a block of 4KB it contains only 0-byte "info".
Unfortunately a recovery with tools like "Recuva" does not work, because the device is not recognized as a mass storage device (even in USB debug mode).
Other free tools which supposedly recover files on the device without root have not found any data.
Do you have an idea how we can recover the photos and videos?
We switched off the mobile phone for safety reasons, so that nothing is "overwritten" by mistake. Or a TRIM-mechanism for damage to the possibly still existing data fragments so called
My root experience with Android unfortunately dates back to the "KitKat" age and at that time, as far as I remember, the data had to be wiped after the root process.
In general, we are have no Problem, if there is no other possibility to root the device to try out local data recovery tools?
Do you have any ideas how we can somehow recover the really emotionally important data?
Thank you very much for your help!

AgentFrost said:
Hello, everyone,
Unfortunately, something "bad" happened to us two days ago.
My wife still has an "old" Samsung Galaxy S7 without root and with the actual standard rom.
Instead of copying the pictures and videos (the first 6 months of our child's life), we moved the data.
Now we have JPEG and movie files on the PC, but they show as 9 GB each (but they only occupy a 4kb block on the disk) - With the HEX editor I could see that except a block of 4KB it contains only 0-byte "info".
Unfortunately a recovery with tools like "Recuva" does not work, because the device is not recognized as a mass storage device (even in USB debug mode).
Other free tools which supposedly recover files on the device without root have not found any data.
Do you have an idea how we can recover the photos and videos?
We switched off the mobile phone for safety reasons, so that nothing is "overwritten" by mistake. Or a TRIM-mechanism for damage to the possibly still existing data fragments so called
My root experience with Android unfortunately dates back to the "KitKat" age and at that time, as far as I remember, the data had to be wiped after the root process.
In general, we are have no Problem, if there is no other possibility to root the device to try out local data recovery tools?
Do you have any ideas how we can somehow recover the really emotionally important data?
Thank you very much for your help!
Click to expand...
Click to collapse
Can you still access the photos on the phone?

cooltt said:
Can you still access the photos on the phone?
Click to expand...
Click to collapse
I'm afraid not.
We have transferred the photos with "move" instead of "copy".
From the perspective of the phone, the files were successfully transferred, even if they arrived corrupted on the Windows system.

AgentFrost said:
I'm afraid not.
We have transferred the photos with "move" instead of "copy".
From the perspective of the phone, the files were successfully transferred, even if they arrived corrupted on the Windows system.
Click to expand...
Click to collapse
Well all that would have been moved is a folder with all the files in. Windows should be able to open jpegs and videos easily. You possibly didn't move the correct folder.
Download Samsung USB drivers for your pc and install them.
Connect phone, wait for Windows to show in folder panel then choose allow data transfer on the phone itself.
You can then explore the various folders on the phone.
Vidoes and pictures are stored in the DCIM folder on the phone or SD card. Sometimes in folder called "Pictures".
It's highly unlikely you've lost those files if all you did was move the folder.
Even move the folder on the pc back to the phone where it came from?

cooltt said:
Well all that would have been moved is a folder with all the files in. Windows should be able to open jpegs and videos easily. You possibly didn't move the correct folder.
Download Samsung USB drivers for your pc and install them.
Connect phone, wait for Windows to show in folder panel then choose allow data transfer on the phone itself.
You can then explore the various folders on the phone.
Vidoes and pictures are stored in the DCIM folder on the phone or SD card. Sometimes in folder called "Pictures".
It's highly unlikely you've lost those files if all you did was move the folder.
Even move the folder on the pc back to the phone where it came from?
Click to expand...
Click to collapse
The photos have been transferred from the DCIM folder to a Windows PC.
However, there seem to have been problems during the transfer, as the files in Windows are each over 9GB in size (over 5TB of photos and videos in total) - this can't be right, of course. In the file properties of Windows it is shown that the 9GB file only takes up 4KB of space on the hard disk. Even when i inspect one of those files with an HEX-Viewer i can see, that there is only a 4KB -Data Block at the End of the .jpeg file with no content.
As I said, it looks like the files were somehow badly damaged during transfer. And the phone thinks that the files have been moved successfully and accordingly the files are no longer findable in the Android file system or, as usual when moving, deleted from the source.
Since Windows believes that a file alone is 9GB, we are not able to transfer the file back to the device.
Is there any way to restore the files on the Android device?

AgentFrost said:
The photos have been transferred from the DCIM folder to a Windows PC.
Is there any way to restore the files on the Android device?
Click to expand...
Click to collapse
Only if you set it to back up with the Google account which stores a copy of all photos video and files.

cooltt said:
Only if you set it to back up with the Google account which stores a copy of all photos video and files.
Click to expand...
Click to collapse
Sadly no Cloud Backup of the files.
That's why we already tried to recover the files with Recuva (which doesn't work because of the missing USB mass storage mode) and other tools.
In the meantime I have also read that a recovery of data on the mobile phone only works with root access.

Related

[Q] [HOW TO] Content transfer - Cross Platform

How do you get to transfer in the easiest way - songs from an android device to a fully unlocked Nokia Lumia 710?
also..
Where do the attachments in my hotmail get saved on my local phone storage? I have fully unlocked L710 and HTC Titan. Someone sent me a few clips attached to hotmail. I can play it from my email attachment but would like to find the folder where it is locally stored after download, and then be able to play the content from Zune. Is there any homebrew app for such file management? I have File Explorer, but don't know where these attachments can be found, then moved so that they are playable in Zune Hub.
this is a great question that I would also like to know the answer to. There has to be some way to mount the storage and manage it from a pc like you can with Android.
Skywalker134 said:
this is a great question that I would also like to know the answer to. There has to be some way to mount the storage and manage it from a pc like you can with Android.
Click to expand...
Click to collapse
I did not really bother trying to find the answer. But someone who uses Android in my family tried to send me a few clips of music that I really really wanted to hear. Now ofcourse I have got it via bluetooth and that I can access. However, he sent a few more by email as my bluetooth transfer was slow. I had presumed I can find these songs in the same place. BUT nope!
However, here is my progress.
File explorer -> Applications data -> Volatile -> Email attachments -> go to each folder. Each folder represents one attachment.
So I was happy after posting this that I found where the attachments are.
However, when I copy and paste the same under my Zune contents, I cannot see it in my Zune Hub and cannot ofcourse play it from Zune hub!
Zune on the phone uses a database of media files. Merely moving your files under \My Documents\Zune\Content\* isn't going to help. The only way that I know of to add arbitrary files is to copy them to the PC, then sync them using the PC Zune software. Nobody has yet figured out how to do it more directly, although I'm sure it's possible.
Mounting the phone as USB Mass Storage is just not even vaguely likely to happen. The amount of driver writing and re-configuration that would be needed... I don't think you realize what you're asking for. There are deinitely options, though; for example, my Root Webserver app lets you browse the phone's filesystem (including uplodaing and downloading files) from your PC. You just have to use a web browser instead of a traditional file manager.
GoodDayToDie said:
Zune on the phone uses a database of media files. Merely moving your files under \My Documents\Zune\Content\* isn't going to help. The only way that I know of to add arbitrary files is to copy them to the PC, then sync them using the PC Zune software. Nobody has yet figured out how to do it more directly, although I'm sure it's possible.
Mounting the phone as USB Mass Storage is just not even vaguely likely to happen. The amount of driver writing and re-configuration that would be needed... I don't think you realize what you're asking for. There are deinitely options, though; for example, my Root Webserver app lets you browse the phone's filesystem (including uplodaing and downloading files) from your PC. You just have to use a web browser instead of a traditional file manager.
Click to expand...
Click to collapse
That does add some light to the scenario! Thanks!
So does that mean that even though we do have homebrew file explorers, we cannot really control our attachments i.e. sandbox issue? I have realised in last two days that our file explorer functionally isn't same as those traditional WM6.5 or Android ones. Hence theoratically speaking yes we do have file explorer but not to its full functionality..which leads me to another question. So ideally what do you use your file explorer for?
Aside from aiding my research and testing my hacks, here are a few things I use file browsers for:
Copying ebook files (.MOBI and .PRC) to the Kindle directory.
Manually editing the Marketplace configuration files (for example, some downloads are even bigger than the 200 MB that Marketplace Config will allow you to specify).
Freeing up space on the phone's storage (deleting temprorary files of my choosing, rather than simply purging the whole phone).
Backing up application data to my PC.
Turning music files into ringtones/alarms/etc.
A number of these can currently be automated using apps, and there are others that could be more useful to other people, but that's what I've found to be useful.
Content Transfer
Well I have been in same situation , I went with wifi transfer option,caz its quite secured and helpful for content transfer, like you can use smartIO App, which is good op
drupad2drupad said:
How do you get to transfer in the easiest way - songs from an android device to a fully unlocked Nokia Lumia 710?
also..
Where do the attachments in my hotmail get saved on my local phone storage? I have fully unlocked L710 and HTC Titan. Someone sent me a few clips attached to hotmail. I can play it from my email attachment but would like to find the folder where it is locally stored after download, and then be able to play the content from Zune. Is there any homebrew app for such file management? I have File Explorer, but don't know where these attachments can be found, then moved so that they are playable in Zune Hub.
Click to expand...
Click to collapse

Viewing Firmware and Hidden Files - Help Appreciated

Good afternoon!
I have entered into a strange predicament regarding my Galaxy S3. Over the weekend, the phone took a nasty fall and the LCD was shattered on the phone, rendering it technically working internally as it will boot up, take battery charge, and allow me to access files via USB. The only problem here is that I cannot see ALL files visible within the phone.
A month or two back, I installed an app called Hide It Pro that hides photos and files of your choosing from general browsing in the phone. The only issue here is that I cannot seem to locate these files anywhere within the visible files of the drive. As such, I was looking at the file size of the the "Phone" as listed under My Computer, which lists the Galaxy's drive as 1.5 gigs in size, but I am only viewing 750 megs of files when I actually browse the phone. I can only assume the firmware and other files are hiding somewhere within the phone and along with them, the files I need.
Is there any way for me to view everything on the phone including the firmware files? You guys are the super pros at this and I know you all might be able to help me out. Any help is appreciated!
-Arcko
Using adb, you can see all the files on the phone, all the way down to the "/" root. If they're hidden, you can see them using
Code:
ls -a
once you're in the directory they're in...I don't know that you can do it visually (windows explorer).
They are located in programdata/android/.fr/
Sent from my SCH-I535 using xda app-developers app
Thanks for tips, guys.
I'll mess around with ADB and some of these other explorers. Hopefully I can find something.
As for the post about them being in Program Data/Android/.fr, there is my problem. I did not have an SD card in the device when I installed the app. So that directory technically does not exist and I cannot find the files. And no one seems to know where I might be able to find the Hide It Pro directory without an SD Card. I'm convinced it hid the files somewhere near the root or at least beyond what is visible when hooking up the phone via USB.
-Arcko
Arcko said:
Thanks for tips, guys.
I'll mess around with ADB and some of these other explorers. Hopefully I can find something.
As for the post about them being in Program Data/Android/.fr, there is my problem. I did not have an SD card in the device when I installed the app. So that directory technically does not exist and I cannot find the files. And no one seems to know where I might be able to find the Hide It Pro directory without an SD Card. I'm convinced it hid the files somewhere near the root or at least beyond what is visible when hooking up the phone via USB.
-Arcko
Click to expand...
Click to collapse
Actually it is the same as internal, thing is tho the .fr folder is hidden and the only way to access it is through a file explorer to see all the data on your internal memory and search for all pictures and then it will find it the directory will look actually like this
Data/Android/Language/.fr
Sent from my SCH-I535 using xda app-developers app

Note 3 Tricks for File sharing from PC over WIFI

Its been a long time since I’m transferring files to my Note 3 and previous android phone from my PC over home network WiFi. My ultimate goal was to sync files from PC to my Note 3 locally automatically so that I will be always updated with latest docs.
But so far I’m unable find a best way to do a sync for all files. The one I got is use dropbox to store documents and then use Note 3 stock file manager Dropbox option to get docs files. But this stores all in internal memory, bad luck but no other option. Also Note 3’s this feature has limitation like it can only sync Docs, photos and videos, no other files formats like zip etc.
So here is a tricks I found which may help you in many ways:
I really dislike putting the cable on to transfer files so earlier to transfer files over home network wifi, I used Wifi FTP app to turn on FTP into Device and in windows create a add network location in my computer and once put the UID/Pass, transfer files into phone any time. But this can only write files into Internal memory, not external due to kitkat. Also if it’s a big file I have to copy them again from phone file manager to external memory. In my previous phone I could store large files directly to sd card the same way.
So I was looking for a more convenient way. What I don’t like I have to take the phone out each time to activate FTP and then transfer files. Many people suggested samba file sharing which require root access and it can share your phone into windows network and many other apps but I didn’t like any.
So I got an idea to use this FTP features in reverse way. If you’re using Windows you can easily create a shared folder as FTP server by using IIS manager (no extra software require and nothing will run in background to show your PC) So by this video instruction you will get how to share a folder as FTP server https://www.youtube.com/watch?v=nWpZkhXnhds even with your router’s help you can access it over internet.
After the IIS setup done you can share a single folder or an entire hard disk partition. After done on your PC, go to your phone stock file manager, at bellow just after the memory status there have a column with + sign folders, those are for shortcuts. Click in one and choose FTP shortcut. Give it a name and put all details from your PC. In password field put your PC account password and choose passive mode. After done tap to connect and you’re all done. Now you have a virtual storage memory. I shared a 100GB media Partition where I stores songs and videos and anytime when the PC is on I can copy files into external memory and can access all files on the phone. Also if you have high-speed wifi (300mbps or over) you can directly stream HD videos.
This way you can create multiple folders and multiple FTP and multiple shortcuts in your device for separate purpose. Also the advantage is you don’t need to share anything over windows network and so other PC can access your shared folders. Its completely different and secure way. Only people having your system local IP and your PC username and password only those can access those shared folder and files.
With this way you don’t need any separate apps on your device and PC as well. Still its not a auto sync wirelessly which is my primary requirements so if anyone have any idea on this please share.
I don’t have any instruction for Mac and Linux as I use only Windows but IIS like stuff should be available in all.
On another perspective I find really useful to send links, pages, images from my chrome browser to my phone. I use 2 extensions for this. One is Google Chrome to Phone Extension and the other is Mighty Text.
And if you hate the cables you can always use "ADB Wireless" . Just connect your pc & phone in same network and transfer your files over wifi.
Or use something like Samba File Sharing, which sets your Note 3 up as a network accessible storage device, so you just open a Window to it on your PC (or get any file sync software to use it as a network device, or set it up as a mapped drive if you like)
Andre
soumen.sam said:
...But this can only write files into Internal memory, not external due to kitkat. Also if it’s a big file I have to copy them again from phone file manager to external memory. In my previous phone I could store large files directly to sd card the same way.
Click to expand...
Click to collapse
fix for extSdCard write on kitkat has been posted. Root is needed ot edit file but the fix is simply add one line to /system/etc/permissions/platform.xml
Code:
name="android.permission.WRITE_EXTERNAL_STORAGE" >
<group gid="sdcard_r" />
<group gid="sdcard_rw" />
<group gid="media_rw"/>
<group gid="media_rw"/> line needs to be added.
I'd use Smart Disc Mounter for easy access.
Sent from Hacker OS
dodoqq said:
And if you hate the cables you can always use "ADB Wireless" . Just connect your pc & phone in same network and transfer your files over wifi.
Click to expand...
Click to collapse
It’s a good app. But it root access require, so no way….. then there is also apps like https://play.google.com/store/apps/details?id=nalic.app.wifishare&hl=en which is very small, less memory consumption and its works great. I’ve been using this since long. Just set FTP uid/pass once and easy use. But with this on kitkat no sd card writing. So the process goes like for large files :
Send file to internal memory > open phone file manager > copy that file to sd card.
And with the process I mentioned: open phone file explorer > browse files that you want to copy > copy to sd card.
andrewilley said:
Or use something like Samba File Sharing, which sets your Note 3 up as a network accessible storage device, so you just open a Window to it on your PC (or get any file sync software to use it as a network device, or set it up as a mapped drive if you like)
Andre
Click to expand...
Click to collapse
I would love to use this app, but the issues was:
1) Personally I don’t like this apps UI and look and feel, it’s a small point though.
2) I use this in office too, so sharing the phone internal/external memory isn’t safe over windows network. I doubt this app could let it access by UN/Pass. I’ve never tried this app but knew about this since long. Be solve if one share a particular folder for transferring. But again the same scenario, copy and move in phone explorer.
( If anyone have security concerns like me, on my above mentioned method, you can use a separate windows login with difficult password, you can use a typical port like 9137 which itself work as password, as it will work only locally so no hacking concerns )
3) On kitkat, the same thing, no sdcard write permission. So again copy and move. As for large media files I and many people do not prefer to store them in phone memory.
4) If I could map the phone on PC then sync would be my best solution as I have to work with lots of documents. But this cant do the same for media files otherwise I’ve to store all in internal memory to sync them. Instead I use Dropbox and it works awesome.
idone said:
fix for extSdCard write on kitkat has been posted. Root is needed ot edit file but the fix is simply add one line to /system/etc/permissions/platform.xml
Code:
name="android.permission.WRITE_EXTERNAL_STORAGE" >
<group gid="sdcard_r" />
<group gid="sdcard_rw" />
<group gid="media_rw"/>
<group gid="media_rw"/> line needs to be added.
Click to expand...
Click to collapse
I saw this, but don’t want to root. I never did this in any phone so far, I feel the stock phone itself is good also warranty issues.
IzArsha said:
I'd use Smart Disc Mounter for easy access.
Sent from Hacker OS
Click to expand...
Click to collapse
I didn’t know about this app, I will try this. if this could mount like a drive then easily it could sync with PC. I will try it today.
IzArsha said:
I'd use Smart Disc Mounter for easy access.
Sent from Hacker OS
Click to expand...
Click to collapse
Just tried this, probably a nice app. Many installation requires on windows pc .Net framework + Smart Disk app on pc. But the free version only have internal memory option, external require a paid version. I’ve emailed the developer to confirm the paid version have the ability to write on Kitkat. If it does only then I will buy it.
Yeah it's amazing app and I have paid version and I can read/write Ext SD with it.
But if you don't have ExtSD fix applied (earlier you have mentioned you don't want to root) then there may be possibility that it may not work without fixing permission, It's kitkat issue not application problem.
soumen.sam said:
Just tried this, probably a nice app. Many installation requires on windows pc .Net framework + Smart Disk app on pc. But the free version only have internal memory option, external require a paid version. I’ve emailed the developer to confirm the paid version have the ability to write on Kitkat. If it does only then I will buy it.
Click to expand...
Click to collapse
Just tried the paid version but no luck, this too cant write into external memory.
soumen.sam said:
Just tried the paid version but no luck, this too cant write into external memory.
Click to expand...
Click to collapse
Yes it is absolutely a great app for me so that i can easy access my file work/home with 24/7 mounted on PC so that i can disconnect and connect it again. I installed this on my Note 3 KK i have no problem at all The reason why i recommended this app is it simple, secure fast rather than any wifi file transfer software (FTP) which need to open chrome, or type in ip address or what so ever.
Edit, Btw what do yo mean you cant write into external memory? Did you choose externel mmc option? Check Screenshot below
soumen.sam said:
Just tried the paid version but no luck, this too cant write into external memory.
Click to expand...
Click to collapse
As said just previous to your msg, you needs fix.
Sent from my SM-N900 using xda premium
IzArsha said:
Yes it is absolutely a great app for me so that i can easy access my file work/home with 24/7 mounted on PC so that i can disconnect and connect it again. I installed this on my Note 3 KK i have no problem at all
Click to expand...
Click to collapse
I agree its a great app and 1st i tried the free version and then the paid one, but except internal memory it still cant write on card. If no card right feature then no use for larger files. Also i dont know if this mounted all time and running background if it could cause battery draining.
If this could support sdcard write in future, I will need this 1st as I cant sync over network by FTP mount.
For now uninstalled it.
dr.ketan said:
As said just previous to your msg, you needs fix.
Sent from my SM-N900 using xda premium
Click to expand...
Click to collapse
Yes i saw that, I can sacrifice this feature but i dont want to root my device any how. If it void warranty it will void the warranty for hardware too. I've seen many users those used custom roms and later paid by themselves for hardware failure.
soumen.sam said:
Yes i saw that, I can sacrifice this feature but i dont want to root my device any how. If it void warranty it will void the warranty for hardware too. I've seen many users those used custom roms and later paid by themselves for hardware failure.
Click to expand...
Click to collapse
Try Choose storage option. Check Screenshot
IzArsha said:
Try Choose storage option. Check Screenshot
Click to expand...
Click to collapse
i tested it twice, 1st internal memory read and write, perfect. then unmount > select external memory > mount again > read data perfect but when writing it popups permission require. Tried again after disconnecting but no luck.
Also it has to click mount twice one in phone and again on PC, otherwise it doesnt connects.
Earlier I tried Samsung side sync but that doesnt work over wifi.
soumen.sam said:
i tested it twice, 1st internal memory read and write, perfect. then unmount > select external memory > mount again > read data perfect but when writing it popups permission require. Tried again after disconnecting but no luck.
Also it has to click mount twice one in phone and again on PC, otherwise it doesnt connects.
Earlier I tried Samsung side sync but that doesnt work over wifi.
Click to expand...
Click to collapse
Okay then. Just uninstall and use your method. Should be easy for you.

Folders and files recreating themselves?!

Hello all!
I ran into an unusual... let's say quirk yesterday on my LG Optimus F3. I plugged my phone into my computer and set it to Media sync mode to move some downloaded pictures from /sdcard/Download onto my pc's hard drive. I cut and pasted the 100 some files where I wanted them to be, at least I thought so. I made a mistake so I hit cancel on the Windows dialog box after it moved about 50 of them. I pasted them again in the spot I wanted this time, and it moved them to my pc's hard drive as expected. Now here's where it gets weird...
I noticed that 49 of the pictures still have entries as an album in my gallery app. But instead of the proper thumbnails, it shows a cracked picture frame icon for all of them. So I open up ES File Explorer and there is 49 .jpg files inside my Download folder, all with a size of zero bytes. I delete them from my Download folder again. Weird, I thought but oh well. they're gone now. However, the next time I open my gallery app, they are back! All 49 blank, 0 byte .jpg files. So I hooked my phone back up to my pc and used Windows Explorer to delete them this time. But they keep coming back! So far I have repeatedly tried these methods as well as deleting them through adb shell, but to no avail. I have uninstalled and reinstalled ES File Explorer. I have tried a different file manager app (Astro). I have deleted the gallery3d folder in /sdcard/Android/data. I deleted the entire Downloads folder (it recreates that too). I have even cleared the cache and data for both the gallery and media storage apps. Those 49 files keep regenerating themselves as empty 0 byte files. No other files or folders on either the internal storage or external sd card are affected. I've even done a factory reset/data wipe/cache wipe/dalvik wipe/Rom reflash but they still come back.
Does anyone have any advice? It would be greatly appreciated! The only other thing I can think of to do is repartition the internal storage, but I don't know how to use fdisk or parted and I don't wanna make things even worse by screwing around.
Thanks in advance!

Where are the WhatsApp files on Android 11?

I can no longer find the media files that used to be in /storage/emulated/0/WhatsApp until Android 10. I've searched the following locations with no luck:
/storage/emulated/0/Android/data/com.whatsapp
/storage/0BD9-A981/Android/data/com.whatsapp
/data/data/com.whatsapp
/data/user/0/com.whatsapp
/data/user_de/0/com.whatsapp
Any help is welcome. Thank you!
KaMyKaSii said:
I can no longer find the media files that used to be in /storage/emulated/0/WhatsApp until Android 10. I've searched the following locations with no luck:
/storage/emulated/0/Android/data/com.whatsapp
/storage/0BD9-A981/Android/data/com.whatsapp
/data/data/com.whatsapp
/data/user/0/com.whatsapp
/data/user_de/0/com.whatsapp
Any help is welcome. Thank you!
Click to expand...
Click to collapse
Try to locate the folder using the command:
Code:
ls /data/data/com.whatsapp*
VD171 said:
Try to locate the folder using the command:
Code:
ls /data/data/com.whatsapp*
Click to expand...
Click to collapse
I just found the folder. But thanks anyway. Here's the location for those who also need it:
/storage/emulated/0/Android/media/com.whatsapp/WhatsApp
Hi.. In Android 10, Whatsapp folder used to be in root folder (emulated/0), but in Android 11, it has moved to Android/media folder. The big problem it has is - everytime you wipe data to install a ROM, Whatsapp along with media needs to be backed up. Does someone know a workaround here so that WhatsApp has its folder in the root directory? Thanks.
I wouldn't call /sdcard (/storage/emulated/0) the root directory, but ok. Whether the whatsapp folder is placed directly in /sdcard or in /sdcard/Android/media doesn't make a difference as to whether you have to back it up, as it will be on the userdata partition in both cases.
how about my case, im using samsung android 11, and i clone whatsapp with the built-in app = dualapp, but the problem is i can't received a media file from other people like document, images, videos, etc. and cannot sending any files too from my device, i've checked the dualapp\android\media and there is no com.whatsapp folder inside. anyone can help me with this case?
thanks before.
maleforwork said:
how about my case, im using samsung android 11, and i clone whatsapp with the built-in app = dualapp, but the problem is i can't received a media file from other people like document, images, videos, etc. and cannot sending any files too from my device, i've checked the dualapp\android\media and there is no com.whatsapp folder inside. anyone can help me with this case?
thanks before.
Click to expand...
Click to collapse
I am in the same boat. I can no longer find the dual WhatsApp files, and that version is like a redhead stepchild, cannot add stickers, doesn't recognize file types, etc. All since Android 11 moved the dual app files "somewhere".
maleforwork said:
how about my case, im using samsung android 11, and i clone whatsapp with the built-in app = dualapp, but the problem is i can't received a media file from other people like document, images, videos, etc. and cannot sending any files too from my device, i've checked the dualapp\android\media and there is no com.whatsapp folder inside. anyone can help me with this case?
thanks before.
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Same here, it happened this morning. I am having my exams and because of this I can't access my pdf notes anymore. All of this is so frustrating :/
Someone also got trouble with loading the "WhatsApp Images" Folder over a File Explorer?
When i wanna access it from several Apps like File Explorer or Backup Apps, it will load like endless, some minutes at least.
Have mor than 10 000 Pictures in it but before it loaded always immediately.
If i am in TWRP i can access the Folder but don't scroll down with the bar, just around 1/3 of the Page. Only if i scroll over the Display every File it will show me someting, otherwise it shows just Empty over some Files, like there would be a File Limitation?
Chrypsisilon said:
Someone also got trouble with loading the "WhatsApp Images" Folder over a File Explorer?
When i wanna access it from several Apps like File Explorer or Backup Apps, it will load like endless, some minutes at least.
Have mor than 10 000 Pictures in it but before it loaded always immediately.
If i am in TWRP i can access the Folder but don't scroll down with the bar, just around 1/3 of the Page. Only if i scroll over the Display every File it will show me someting, otherwise it shows just Empty over some Files, like there would be a File Limitation?
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Click to collapse
Exactly the same here. Switched to Samsung android 11 3 weeks ago and since a few days Whatapp app backup (80mb) took an hour instead of less than 2 minutes. Quickly found out that WA folder had been moved and that it now takes 10-60 seconds to open WA images folder (9400 pics) instead of < 1sec at previous location. Yesterday I reinstalled WA and everything was placed back in the original folder (0/WhatsApp) and everything was fast again. But tonight (00:00) everything has been moved to Android/media/com.whatsapp and the backup of whatapp is already running for 50 minutes now. The status for a very long time is: "Prepairing google drive backup".
This is very frustrating and I don't understand how they can ruin this for so many people (see google store reviews).
I don't understand why one location is so much slower than another directory. Is exactly the same storage. Does it have to do with indexes? Who is going to offer a solution for this, Samsung or Whatsapp?
Google or WhatsApp have had to get a solution, but if the wan't?
Because i am using OnePlus, so we know that it shouldn't be a Mobile Phone Manufacturer issue.
Crazy that even the built in Backup won't work because i just use other ways like "FolderSync" or "Synology DS Cloud" Backup.
Even Built in File Explorer or such as "X-Plore" and whatever, won't load the Folder until there are gone some Minutes.
Can also just guess why, but Indexing should be done if it is.
Did also some other trys with a Folder which has just 5130 Pictures (copy of some Pictures).
Used "X-plore" to easy Move the Folder around.
- Move Picture Folder in "Android" Folder will work well but every of the 3 subfolder "data", "media", "obb" will get in trouble.
- Move Picture Folder into "data", it will take a longer Time, also "obb" Folder which is a kind faster.
- Move Picture into "media", it will moved immeaditly like usual at the Phone.
Access Picture Folder just under "Android" Folder it will work fine, but if you wanna Access this Folder under "data", "media" or "obb" you have to wait and enjoy the running circle symbol.
So is the question, what is different with all the subfolder under "Android", like they would have a Speed limit or additional encryption?
First you need to do a whole backup of your chat so that you can migrate the chat information from respectable whatsapp to Fouad Whatsapp.
I am also facing this problem yesterday when I upgrade my smartphone from android 10 to android 11. But after some research, I found the solution. Here are the complete details:
Whatsapp folder in android 11
For images
Android\media\com.whatsapp\WhatsApp\Media\WhatsApp Images
Guys, I'm using Samsung phone too and my WhatsApp media files is in a mess too since the location change a couple of months ago. Now I have media stores in these 2 folders, just like you guys:
1) Whatsapp/Media
2) Android/media/com.whatsapp/Whatsapp/Media (new location)
Now my issue is, I have photos back from year 2016. I can view it in Whatsapp chat (some of them can't locate anymore) but i can't find it in both the directories mentioned above. When I select 'view in gallery', and then i use MiXplorer to check the image location, it says: (refer to attached screenshots)
Path: content://com.whatsapp.provider.media/item (which i guess it is in obb folder)
How is this even possible? The image is not lost but it is not accessible by me anymore and I cant back it up. Due to this mess, I really want to tidy up my media files and move them into single location, presumably the new location but the missing files stop me from doing it. It's bugging me for a few months now
maleforwork said:
how about my case, im using samsung android 11, and i clone whatsapp with the built-in app = dualapp, but the problem is i can't received a media file from other people like document, images, videos, etc. and cannot sending any files too from my device, i've checked the dualapp\android\media and there is no com.whatsapp folder inside. anyone can help me with this case?
thanks before.
Click to expand...
Click to collapse
I had installed beta APK and it has some bugs. Today I've decided tou reinstall the sable APK when i uninstalled the beta App the whole folder form android/media also deletd and I've lost everything thing. I had backed up to google drive a few days ago now i could not found the backup. The backup i got is of Dec 2020.
Guys, try this path: <SD-CARD>/Android/media/com.whatsapp/WhatsApp
I found all my whatsapp media there since android 11 upgrade (Samsung M31)
All my files keep on /sdcard/WhatsApp/Media even on Android 11.
Some solution here about the Access Time from the Images Folder?
When i Access (does not matter which File Explorer or Backup Tool) then i have to wait over 10 Minutes and most of them still won't show any pictures. Of Coursee i have over 10'000 Files in it but at the old Location it took me just a few seconds.
Chrypsisilon said:
Some solution here about the Access Time from the Images Folder?
When i Access (does not matter which File Explorer or Backup Tool) then i have to wait over 10 Minutes and most of them still won't show any pictures. Of Coursee i have over 10'000 Files in it but at the old Location it took me just a few seconds.
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Any OS has problems to deal with folders that contains millions of files.
Certainly, you need to clean the folder.

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