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Anyone else had issues performing factory resets? My Nexus 5 seems incapable of completing it. So far I have tried doing a factory reset from the settings menu 4 times. Every single time it locks up on the erasing step. I don't mean it takes a little longer. I have let it sit for almost half an hour and the little android robot sits there taunting me.
Every time I have had to manually go into the bootloader and sideload a factory image, which works fine.
Any ideas why this problem is occurring? Faulty memory maybe?
Same issue here, phone is getting nice and warm but the little robot just sits there twiddling his antennae. Forced restart either normally or into recovery mode lands me right back on the erasing screen, looks like nothings going to happen unless I intervene another way. Any ideas?
Try pushing the system.img using fastboot. Might be best to start over and do a clean install.
Have you tried doing a factory reset in recovery instead?
Sent from my Nexus 5 using Tapatalk
Same problem
I have the same problem with the loop at the erasing screen. It will not go into recovery so that I can fix it. I tried flashing the Stock Rom again but no use. Please help me or at least give me some pointers what to try next.
jizkidjnr said:
Same issue here, phone is getting nice and warm but the little robot just sits there twiddling his antennae. Forced restart either normally or into recovery mode lands me right back on the erasing screen, looks like nothings going to happen unless I intervene another way. Any ideas?
Click to expand...
Click to collapse
martinancevski said:
I have the same problem with the loop at the erasing screen. It will not go into recovery so that I can fix it. I tried flashing the Stock Rom again but no use. Please help me or at least give me some pointers what to try next.
Click to expand...
Click to collapse
I have the same problem
I'm sure you wait a long time...but if not, mine probably took 10-15 minutes to finish...
Sent from my Nexus 5 using xda app-developers app
i have the same problem
What is your recovery? Version # also? How did you root? <--- this goes to the rest of you guys too because it seems like its happening to more than one person.
Follow this: Maybe flash the stock recovery found in here http://forum.xda-developers.com/showthread.php?t=2513701
fastboot flash recovery C:/image-hammerhead-krt16m/recovery.img
^^ the command
edit: on second thought start over.
lpforte said:
Anyone else had issues performing factory resets? My Nexus 5 seems incapable of completing it. So far I have tried doing a factory reset from the settings menu 4 times. Every single time it locks up on the erasing step. I don't mean it takes a little longer. I have let it sit for almost half an hour and the little android robot sits there taunting me.
Every time I have had to manually go into the bootloader and sideload a factory image, which works fine.
Any ideas why this problem is occurring? Faulty memory maybe?
Click to expand...
Click to collapse
hello
I have the same exact problem
I'm completely stock and I want to reset all so I do factory reset from menu setting, backup & reset
And since, my nexus stucked in "erasing...."
I have tried flashing factory image according to this guide, succeeded, but then still stucked in android logo with endless progress bar (but this time without "erasing....")
Need help how to restore it
All I want is to factory reset
How did you actually sideload factory image?
thanks
iori said:
hello
I have the same exact problem
I'm completely stock and I want to reset all so I do factory reset from menu setting, backup & reset
And since, my nexus stucked in "erasing...."
I have tried flashing factory image according to this guide, succeeded, but then still stucked in android logo with endless progress bar (but this time without "erasing....")
Need help how to restore it
All I want is to factory reset
How did you actually sideload factory image?
thanks
Click to expand...
Click to collapse
ADB sideload: place the rom you want to flash in the fastboot folder and in the phones recovery select adb sideload, then on the pc in cmd type: adb sideload namerom.zip and it will start flashing.
gee2012 said:
ADB sideload: place the rom you want to flash in the fastboot folder and in the phones recovery select adb sideload, then on the pc in cmd type: adb sideload namerom.zip and it will start flashing.
Click to expand...
Click to collapse
thanks
but i finally found out that the stock recovery was somehow corrupted after factory reset
then I unlocked the bootloader and flashed TWRP recovery, and voila! my device booted normally
Nexus 5 hung at reset
iori said:
hello
I have the same exact problem
I'm completely stock and I want to reset all so I do factory reset from menu setting, backup & reset
And since, my nexus stucked in "erasing...."
I have tried flashing factory image according to this guide, succeeded, but then still stucked in android logo with endless progress bar (but this time without "erasing....")
Need help how to restore it
All I want is to factory reset
How did you actually sideload factory image?
thanks
Click to expand...
Click to collapse
Exactly the same problem here. Nexus 5 running 4.4.2 kept powering off randomly roughly once a day. Attempted a factory reset and it got stuck at erasing. Having unlocked the bootloader and following the steps to unlock and reboot, I have a progress bar with the animated android icon, apparently stuck at the same stage, but without the "erasing" caption.
As far as I'm concerned, I can nothing with the phone at present short of taking it back, though they'll likely take issue with my attempts to rectify myself
mannschaftpag said:
Exactly the same problem here. Nexus 5 running 4.4.2 kept powering off randomly roughly once a day. Attempted a factory reset and it got stuck at erasing. Having unlocked the bootloader and following the steps to unlock and reboot, I have a progress bar with the animated android icon, apparently stuck at the same stage, but without the "erasing" caption.
As far as I'm concerned, I can nothing with the phone at present short of taking it back, though they'll likely take issue with my attempts to rectify myself
Click to expand...
Click to collapse
I'll add that I've also tried the Nexus Root Toolkit v1.8.0 to flash stock. Appears to go fine, recreating the file system and loading software, then as soon as it gets to the "erasing cache" step it just sits there for hours and makes no progress.
I know I probably shouldn't promote toolkits but you can always try this. Seems to have worked for a lot of people.
http://forum.xda-developers.com/showthread.php?t=2513937
Sent from The Deathstar
Same thing happened to me yesterday. My N5 is rooted, running stock rom and recovery. I had some corrupted app date showing in Titanium that I could not remove that were causing a Play store issue for me. I backed up my phone with TB and ran a factory reset in settings. The phone was stuck on the 'erasing' screen for maybe 20 minutes, so I put the phone in fastboot and from there back into recovery. This took me back to the 'erasing' screen to my dismay. I put the phone down and started searching for a solution online, but then I noticed after about 7 minutes the erase process had finally finished on its own and the phone rebooted normally again.
Based on what others are saying in this thread it appears the factory reset process via settings or stock recovery can hang sometimes. If you power off, start the phone in fastboot and select recovery again, I'm guessing the factory reset process restarts and hopefully it will then work properly the next time, like it did for me.
Well when I did a factory reset from settings, it took nearly 20-25 minutes to finish. The next time I did a reset, it completed within 10 minutes
I guess this problem occurs randomly.
Be patient
My guess is that you just need to be patient -- my device took nearly 45 minutes to reset. It seems to me that the time required is proportional to either the amount of data or the number of files you have on the device. My device had a mix of large files (such as musics and photos) and many many small files (sensor data log files), so it's hard for me to say which of those contributed more to the long reset time.
Based on what others are saying in this thread it appears the factory reset process via settings or stock recovery can hang sometimes. If you power off, start the phone in fastboot and select recovery again, I'm guessing the factory reset process restarts and hopefully it will then work properly the next time, like it did for me.
Click to expand...
Click to collapse
This worked for me too. On the initial 'Return to factory defaults' it got stuck for about 45 minutes. I then follow the advice above:
- Put the N5 in Fastboot by pressing: Vol. Up + Vol. Down + Power
- Select: Recovery and press on Power to proceed
- Phone reboots, still into the 'Androidman' but it seems that the 'Return to factory defaults' also restarts.
- Wait about 10 minutes and the Phone powers down automatically. Upon startup you enter the 'Initial configuration menu' so the factory reset has been completed.
Still stuck on Erasing screen, running out of options
Hello,
I am a newbie with zero developer knowledge and received my Nexus 5 in the mail yesterday. I liked the phone specs and that is the only reason I got it. I left it alone while it charged up and the first thing I did once it was finished was perform a Factory Reset (it was a "like new" phone so I just wanted to be safe) and have been stuck on the Erasing screen ever since. Pressing Vol- and Power button does take me to the bootloader screen, however, any option I choose by pushing the power button, such as Recovery Mode, sends me back to the Erasing screen. Pushing Vol+, Vol-, and Power shuts the phone off completely. Holding the Power button down does nothing more than restart the phone into the Erasing screen. I have also let the phone die twice and as soon as it has enough juice to come back on, it goes straight to the Erasing screen. Everything on the phone is stock and it is completely unrooted. The bootloader screen also indicates it is unlocked. I have attempted to flash it as per instructions I have found on here but I am unable to download the stock factory images. It gets to about 90% before the install fails and I have tried to install three times already. I do have the 15 Second ADB installed, however. I assumed the install of the factory images failed because I don't have WiFi and I'm running completely off of limited 3G data (I live in the middle of no where with no high speed internet to speak of). So in lieu of all that I have attempted, is there ANYTHING at all that can be done to get the phone off of this Erasing screen? Or do I just need to try and return it because it's useless at this point? I did at first let the process run but it's now been 24 hours stuck on this Erasing screen with no improvement. I'm fairly certain it runs KitKat 4.4.0.
Hello guys!
I am encountering an issue with my Samsung Galaxy S6 G920I. The phone suddenly started to restart on its own every 30 seconds or so. After some restarts the phone started to get completely stuck in a randomly time matter, and the only way to take it out of there is by doing a hard reset (volume down + power buttons).
I tried everything. Did wipe cache and factory reset in recovery mode, flashed a new stock ROM with Odin several times but it is still doing that.
The stuck issue also happens on screens like "installing update" or "erasing", after doing the ROM flash with Odin.
Any thoughts?
richardcr23 said:
Hello guys!
I am encountering an issue with my Samsung Galaxy S6 G920I. The phone suddenly started to restart on its own every 30 seconds or so. After some restarts the phone started to get completely stuck in a randomly time matter, and the only way to take it out of there is by doing a hard reset (volume down + power buttons).
I tried everything. Did wipe cache and factory reset in recovery mode, flashed a new stock ROM with Odin several times but it is still doing that.
The stuck issue also happens on screens like "installing update" or "erasing", after doing the ROM flash with Odin.
Any thoughts?
Click to expand...
Click to collapse
Try device initialization using SamsungSmart Switch. it Should solve the problem. But that method wipes entire internal storage. So backup before you do anything,
Device initialization is something like resetting it to factory setting by clean install of the firmware.
Hi, could you fix it ? The exact same thing happened to me. I was using stock firmware (I never rooted it or anything) and it suddenly began to reboot by itself. It can be stuck in a bootloop for 2 straight days and then suddenly boot normally and use it for a couple hours until it starts bootlooping again. After a month of having this issues I decided to flash stock 7.0 firmware with ODIN and also with Smart Switch but after succesfully applying the update the phone reboots with the "installing system update" screen and then it gets to 32% and it says "erasing" after which it starts the bootloop once again. I'm stuck with a $500 paperweight. I'm afraid it could be something with the motherboard any help is greatly appreciated!
maxaditya said:
Try device initialization using SamsungSmart Switch. it Should solve the problem. But that method wipes entire internal storage. So backup before you do anything,
Device initialization is something like resetting it to factory setting by clean install of the firmware.
Click to expand...
Click to collapse
HI! I just tried but it keeps doing the same thing
Team vievwer
cacha21 said:
hi, could you fix it ? The exact same thing happened to me. I was using stock firmware (i never rooted it or anything) and it suddenly began to reboot by itself. It can be stuck in a bootloop for 2 straight days and then suddenly boot normally and use it for a couple hours until it starts bootlooping again. After a month of having this issues i decided to flash stock 7.0 firmware with odin and also with smart switch but after succesfully applying the update the phone reboots with the "installing system update" screen and then it gets to 32% and it says "erasing" after which it starts the bootloop once again. I'm stuck with a $500 paperweight. I'm afraid it could be something with the motherboard any help is greatly appreciated!
Click to expand...
Click to collapse
just personal message me
heyo - I have a G930w8 Samsung S7 (Exynos.) I don't know what CSC the phone has. It was just sold new-in-box on Ebay as an unlocked Canadian Samsung S7. I'm using it in the US.
I've had it for a while. While attempting to update today, the phone, well... didn't update. It was stuck updating for a day. Could not get into recovery menu, but Odin/downloading mode worked.
I used Odin to flash this stock firmware: sammobile. com/samsung/galaxy-s7/firmware/SM-G930W8/XAC/download/G930W8VLS6CSH1/288555/ to the phone, using the CSC file (not HOME_CSC.) It worked. I did not flash the userdata and didn't use PIT as neither are included in the sammobile package. I didn't use re-partition, because whenever I try that, Odin (3.13.1) fails to flash with "Can't open the specified file, line 1892"
So, post-flashing, the phone boots to a "Erasing" screen, then to an "installing system updates..." screen, stops at 32%, then goes back to "Erasing". After a while on "Erasing", the Android logo freezes. I left it in this state for 30 minutes and nothing happened - I now plan to leave it there overnight, but in the meantime:
- if I force restart the phone, once it reboots it tries "Erasing" for a moment, then goes into a permanent "No Command" boot loop.
- If I re-flash the firmware, it goes back to the previously described "Erasing > Installing System Updates 32% > Erasing > Frozen logo on Erasing" state.
- If I go to the recovery menu, the phone usually randomly freezes or reboots. A couple times I successfully selected the factory reset option, at which point the phone would print "formatting /data...". It remained in this state for 30 minutes with no change, so I am not sure if it's freezing or actually doing something. I intend to also try leaving this overnight.
Can anyone help me get this phone functioning again? I am not sure what's going wrong here, if I have installed the wrong firmware, if I have installed the wrong CSC, do I need to use a PIT file, etc.
Edit: The phone is working again. For posterity, here is what I did:
- left it overnight at the "erasing" screen. It was still there when I woke up.
- went into recovery, tried a factory reset. It almost instantly went through. Rebooted the phone from recovery menu.
- phone now did "Erasing" for a moment, then, reboot > glowing samsung logo > setup screen > rebooted (with no prompting) into bootloop while I was setting up
- re-flashed the firmware, removed SD card
- now it does "Installing updates > 32% > erasing" except it doesn't freeze on erasing this time, it completes "Erasing" and reboots
- phone now boots normally
- encountered a crash/boot into bootloop after setting up the phone, but re-flashing (this time with HOME_CSC) fixed it
And I'm currently in the phone, able to use it... hopefully no more bootloops. What a cluster****.
Edit 2: I kept getting unprompted reboots into boot loops after 5-10 minutes of using the phone (after flashing.) Re-flashing with HOME_CSC would un-bootloop it, but I decided to let it boot loop for 30 minutes to see what would happen. It eventually stopped boot looping and stayed on the Samsung logo, not booting into recovery or anything. I turned off the phone (power + volumedown) and started it up and it booted just fine. Phone now doesn't appear to be bootlooping randomly.
Edit to the edit of the edit - actual solution: The phone still randomly rebooted every now and then, although no bootloop. I ended up installing TWRP through Odin and hard-wiping the phone ("Format Data".) A normal wipe did not work. I then finally re-flashed the stock ROM and now the phone has been working perfectly for hours.
Here's to hoping future Android updates don't prompt two days of attempts to un**** the phone!
I'm really hoping you guys can help me out here. This is an S7 I bought from a Best Buy when I visited the US in 2017, and I got the Unlocked version so I would be able to use it back in my home country. Unfortunately, this is the second time I've had trouble with it in a span of 4 months and the first time it was a hardware problem and ended up quite expensive to get fixed.
Today I was using my phone normally when I decided to use the Google instant translation to translate something on my computer screen. That caused my phone to freeze, restart, and then tell me I was using an unauthorized flash and it was going to be locked, or something like that. Even after restarting a few more times, the phone would never get past that screen. I proceeded to factory reset/cache reset and from then on the phone just got stuck in a boot loop.
I learned that the fix would be to flash the phone. After a lot of work I found the G930UUESACSI1-20190930144640 firmware (the XAA version, for Unlocked) and successfully used Odin 3.13 at the Download Mode screen to flash my phone. It then restarted, went back to the blue screen, started installing some updates, when it was 100% it restarted again. Unfortunately, the loop remained. Galaxy S7 logo first, then the Samsung logo, then it just repeats.
I have also tried turning the phone off with the Recovery screen shut down option (since I can't seem to be able to turn it off with the power button right now), wait a few minutes, then turn it back on. Nothing changed.
Please, does anyone have any insight into this? What else could I possibly try, or what could I be doing wrong? I really don't want to send it to repair yet again in such a short time.
Many thanks in advance.
gabeblack said:
I'm really hoping you guys can help me out here. This is an S7 I bought from a Best Buy when I visited the US in 2017, and I got the Unlocked version so I would be able to use it back in my home country. Unfortunately, this is the second time I've had trouble with it in a span of 4 months and the first time it was a hardware problem and ended up quite expensive to get fixed.
Today I was using my phone normally when I decided to use the Google instant translation to translate something on my computer screen. That caused my phone to freeze, restart, and then tell me I was using an unauthorized flash and it was going to be locked, or something like that. Even after restarting a few more times, the phone would never get past that screen. I proceeded to factory reset/cache reset and from then on the phone just got stuck in a boot loop.
I learned that the fix would be to flash the phone. After a lot of work I found the G930UUESACSI1-20190930144640 firmware (the XAA version, for Unlocked) and successfully used Odin 3.13 at the Download Mode screen to flash my phone. It then restarted, went back to the blue screen, started installing some updates, when it was 100% it restarted again. Unfortunately, the loop remained. Galaxy S7 logo first, then the Samsung logo, then it just repeats.
I have also tried turning the phone off with the Recovery screen shut down option (since I can't seem to be able to turn it off with the power button right now), wait a few minutes, then turn it back on. Nothing changed.
Please, does anyone have any insight into this? What else could I possibly try, or what could I be doing wrong? I really don't want to send it to repair yet again in such a short time.
Many thanks in advance.
Click to expand...
Click to collapse
You need to clear the cache after flashing to get out of the boot loop.
Use the download key combo to restart. As soon as the screen goes black move to Volume up+home+power.
In the recovery menu choose clear/ Wipe cache, then choose reboot.
I apologize for not updating this thread before when it was still recent. The fact is that I didn't manage to fix my phone; clearing the cache after flashing did nothing to stop the loop.
I ended up taking the phone to the people who have fixed it in the past and after more than one month, they gave up. So I got my phone back and I want to try to give it another go before I just sell it for parts.
Unfortunately, my phone has come back even worse. Now it has no Recovery Menu to speak of, at least none that I can access; after a few seconds of the blue text on the top saying that it's entering recovery mode, it then proceeds to a blue screen saying: "Security Error: This phone has been flashed with unauthorized software and is locked.". I can still access Download Mode.
I have attempted flashing a few firmwares that I believe should have worked with my SM-G930U. Odin listed the attempts as "pass" and, after restarting and going back to the Download screen, it says the binary is Official. However, after trying to restart the phone normally, it starts displaying the blue screen again, and then, after going to Download mode, the binary is reverted to "Custom".
I believe right now the order of the day is to get the recovery menu to work again so I can do all the cache cleaning that seems to be required after flashing firmware. Any ideas at all on how I should proceed? Is there something specific I should download to fix the recovery menu?
How many files are you flashing in Odin, is it just 1 file in the AP slot, or 4 files: AP, BL, etc.? Also, is your phone rooted?
Drunkpilot said:
How many files are you flashing in Odin, is it just 1 file in the AP slot, or 4 files: AP, BL, etc.? Also, is your phone rooted?
Click to expand...
Click to collapse
Never rooted, was using the phone legit before it froze and entered boot loop. I flashed all 4 files, multiple times.
Someone tried fixing my phone a few days after I replied to this thread and some progress seems to have been made, but now the phone cannot get past a black screen with a "SBL Error! rdx_init!" in red text, and "upload mode" in yellow text. Still cannot access Recovery Mode, but Download Mode still works.
I did a little Googling on rdx_init errors and it seems I need a firmware dump from another G930U or something like that...any ideas on how I can proceed?
Flash it with Eng Boot in all slots using patched Odin. Reboot to recovery and wipe it. Reboot system. Then root it with advanced adb root. Links for all of this are here in xda. Enjoy
STA1NL3SS said:
Flash it with Eng Boot in all slots using patched Odin. Reboot to recovery and wipe it. Reboot system. Then root it with advanced adb root. Links for all of this are here in xda. Enjoy
Click to expand...
Click to collapse
Sorry, I'm not an expert at this by any means, I'm not sure what files to get. So far I've found and downloaded the following:
S7_Oreo_Nougat_Adb_Advanced_Root_V10
S7_Oreo_Nougat_Adb_Advanced_Root_V12
S7_Oreo_Su_Binary_Only_ADB_Root
But I had no luck flashing any of these cause my binary is 10. Is there any more help you can provide me? I really don't know how to proceed
gabeblack said:
Sorry, I'm not an expert at this by any means, I'm not sure what files to get. So far I've found and downloaded the following:
S7_Oreo_Nougat_Adb_Advanced_Root_V10
S7_Oreo_Nougat_Adb_Advanced_Root_V12
S7_Oreo_Su_Binary_Only_ADB_Root
But I had no luck flashing any of these cause my binary is 10. Is there any more help you can provide me? I really don't know how to proceed
Click to expand...
Click to collapse
I thought I had one in my phone, but I don't. If you look at the thread where you downloaded the Root_V12, you will see it. It's near the end of the thread somewhere.
Hey everyone my A22 has been in a boot loop for a few days now today I used Odin and downloaded firmware from samfw checked the model number + csc etc then ran download mode and started Odin it took a few minutes then my phone rebooted and Odin showed a green box saying pass and log said successfull so thought it was done then sadly it’s still in a boot loop the issue is I want to keep my data so I’m trying to avoid factory reset and have seen people be successful with Odin for similar thing so don’t want to give up just yet but there is not much hope anymore so just reaching out as a last resort
Note : whenever my phone did boot up the odd time I would enter my pin then android starting would load but it would never load up I would get a pop up saying “ serious software issue detected “ with 2 options either not now or check for update both options do not give me any luck and just boot loop after 30 seconds it’s rare to get this as most reboots it just bootloops
ThePhoneGuyy1 said:
Hey everyone my A22 has been in a boot loop for a few days now today I used Odin and downloaded firmware from samfw checked the model number + csc etc then ran download mode and started Odin it took a few minutes then my phone rebooted and Odin showed a green box saying pass and log said successfull so thought it was done then sadly it’s still in a boot loop the issue is I want to keep my data so I’m trying to avoid factory reset and have seen people be successful with Odin for similar thing so don’t want to give up just yet but there is not much hope anymore so just reaching out as a last resort
Note : whenever my phone did boot up the odd time I would enter my pin then android starting would load but it would never load up I would get a pop up saying “ serious software issue detected “ with 2 options either not now or check for update both options do not give me any luck and just boot loop after 30 seconds it’s rare to get this as most reboots it just bootloops
Click to expand...
Click to collapse
Try booting into stock recovery and wipe the cache partition but do not factory reset then try rebooting into system.
If this doesn't work then you'll probably have to factory reset whether you want to or not, your original bootlooping issue could have been because your internal storage is too full. Android requires a minimum amount of free space in order to boot, if storage is full, it can't boot.
Droidriven said:
Try booting into stock recovery and wipe the cache partition but do not factory reset then try rebooting into system.
If this doesn't work then you'll probably have to factory reset whether you want to or not, your original bootlooping issue could have been because your internal storage is too full. Android requires a minimum amount of free space in order to boot, if storage is full, it can't boot.
Click to expand...
Click to collapse
Hey thanks for the reply this seems the most reasonable option as I got a different recovery menu with the option to wipe app data so by sounds of it this is my best option to try and if no luck then I guess there’s nothing else just a shame because some apps I need the data but end of the day it’s a lesson learned to take storage and back ups a lot more serious next time