Hi all!
I have just received a new Zenfone 6 (8/256 model) and immediately found a problem with the camera.
After the first run of the Camera app I couldn’t change any settings: the app crashed every time causing the phone to reboot. I then rebooted into the safe mode, changed the settings and the camera began to work.
An hour later I found another problem: artifacts became to appear on the photos (see attached images). It doesn’t matter if I turn HDR mode on or off. The artifacts appear only on the photos, not in the Camera app.
Also, if I flip the camera into the selfie position and take the photo it will not be saved to the Gallery and I will not be able to take another photo because the Gallery the Capture and the Flip Camera buttons won’t work.
What do you think, is this a hardware problem? Should I ask for an RMA?
CbIP said:
Hi all!
I have just received a new Zenfone 6 (8/256 model) and immediately found a problem with the camera.
After the first run of the Camera app I couldn’t change any settings: the app crashed every time causing the phone to reboot. I then rebooted into the safe mode, changed the settings and the camera began to work.
An hour later I found another problem: artifacts became to appear on the photos (see attached images). It doesn’t matter if I turn HDR mode on or off. The artifacts appear only on the photos, not in the Camera app.
Also, if I flip the camera into the selfie position and take the photo it will not be saved to the Gallery and I will not be able to take another photo because the Gallery the Capture and the Flip Camera buttons won’t work.
What do you think, is this a hardware problem? Should I ask for an RMA?
Click to expand...
Click to collapse
Return the phone and ask for a replacement. You shouldn't be having those problems with a brand new phone.
Could it be a fault of your SD card if you are using one to store your pictures to?
abprie said:
Could it be a fault of your SD card if you are using one to store your pictures to?
Click to expand...
Click to collapse
I use only internal memory.
Also if I try to adjust the camera position using the volume rocker, the camera module travels ~1/3 of its patch, hangs for half a second and starts to move again.
So I requested an RMA because of the failure. The seller agreed for a refund.
While negotiating with the seller I tried to capture a few more photos (in both "normal" and "selfie" mods) which lead to a complete camera failure: the phone began to reboot every time I opened the Camera app. I believe this is a manufacturer defect.
I liked the phone though. After refund I will buy it again.
CbIP said:
So I requested an RMA because of the failure. The seller agreed for a refund.
While negotiating with the seller I tried to capture a few more photos (in both "normal" and "selfie" mods) which lead to a complete camera failure: the phone began to reboot every time I opened the Camera app. I believe this is a manufacturer defect.
I liked the phone though. After refund I will buy it again.
Click to expand...
Click to collapse
You had the bad luck of getting a faulty one. Good thing you got it from a respectable seller that would honor the guarantee. I'm very happy with mine and would definitely recommend you to buy it again.
Related
First off, I have not seen this anywhere else, but appologies if i've missed it!
Even on a completely clean install of the M preview, upon opening camera, and once passed the 'OK, GOT IT' button, camera closes. Every time. Regardless of what i do, clear cache, update, remove updates etc. Happens on Preview 1 and 2. Doesnt happen in 5.0/5.1/5.1.1. I thought it might be the fact the camera was damaged being reported in some new way to the system, forcing the closure (i ripped the cable slightly when repairing another part (i know, dumb, but i slipped)), but have since replaced with a new part and still have issues.
Has anyone else had this, and fixed it? Thanks!
Hello, I have the same problem. Unfortunately, my problem persists on older versions of android. My problem seems to be the front facing camera, because with a third party app, the rear camera works. I replaced the front camera, but it still does not work in any app, and the Camera app still does not start. Tried removing the front camera - app again stops working.
That is the same for me. Snapchat will use the rear camera fine, but doesn't register the phone as even having a front camera
ishamm said:
That is the same for me. Snapchat will use the rear camera fine, but doesn't register the phone as even having a front camera
Click to expand...
Click to collapse
Same here! I can take photos through Tinder, and download them to my phone (although sometimes the Tinder app will crash too). But whenever I open the Camera app I get the "Unfortunately, Camera has stopped" message. I've tried multiple reboots, closing the app, not closing the app, resetting the cache, etc. Nothing works.
I believe this all started when I tried to take a "selfie" one time (I guess that's God's way of telling me never to do that again). When I switched to the front camera all hell broke loose. Now I'm guessing it's "stuck" on the front camera and I can't run the app even to switch it back!
The camera on my phone started to show green screen and to show double image on the same screen, Then I bought 2 new cameras and they worked but neither one focuses.
If you bring closer a very strong magnet to the camera improves the focus but not 100%
-Already try with a clean system, new rom
-Try without the phone chassis
-Try in safe mode
-Try different camera apps, like opencamera camera L, among others
Help !
No body ?
Yeah they are fake thats why. You have to keep buying them and eventually you will get a working one. I myself bought about 4-5 of them (from ebay they were dirt cheap) and eventually one of them worked.
recently i bought a camera replacement part and replace it, yesterday i noticed it unable to focus, i search online for the solutions, and i tried restart, clear app data, flash the rom again, try many different camera app, try barcode scanner, none of it work, and i gave up and think it is hardware problem and i order the camera from other supplier...
but today, the camera can focus...the only thing i can think of what make this happen is i uninstall the google camera and install only footej camera. afternoon i try install google camera, initially it works well, but in the evening, it unable to focus again...
i try to uninstall google camera and left only footej camera, and try reconnect the camera cable, the camera is able to focus again...will try another few days and see how...
Yesterday, I could use my rear camera normally without problems. Now every app that uses the rear camera (Camera, Snapchat, etc.) crashes instatnly without giving chance to switch to front facing camera. Tried factory reset like a million times without any luck. What could be the possible reason and how can i get it back to work ?
HTC U11 Life Android One 8.1.0 (EU/PL) 32 GB
Same problem here...any fix for this?
same problem here, any solutions?
add another person. My wife's u11 just stopped working no matter the resets, forced RUU updates (stock) and everything.
Spoke to HTC they said they'd fix it but said they have no timetable on when they'd return it! They're falling apart.
4redstars said:
add another person. My wife's u11 just stopped working no matter the resets, forced RUU updates (stock) and everything.
Spoke to HTC they said they'd fix it but said they have no timetable on when they'd return it! They're falling apart.
Click to expand...
Click to collapse
This is U11 life thread and not u11, and its related to a not working camera module and not the whole device. For HTC repair i can tell you it takes something between 3 and 12 months to get the device back. No joke you can read about these long repair times a lot online.
alempije said:
Same problem here...any fix for this?
Click to expand...
Click to collapse
same issue here. No fix but to confirm it's a hardware issue, I use Google voice commands to say "Take a selfie" - which launches the camera app with the front facing camera selected.
If that works fine, then it is likely a hardware issue with the rear camera, you can contact HTC, though your mileage may vary.
If front-facing camera is also not working, that could indicate a software issue you could try resetting the camera settings back to default. Other possible causes might be the disk / sd card where photos are being stored when camera is launched....
Back camera stopped working completely here, no picture, just black and the camera app closes after 5 sec. Resetting camera app did not help. Other camera app (open camera) has the same problem.
Front camera works from “long tap / selfie cam”
Hey!
So a little backstory first.
I bought the Oneplus 7 Pro off an auction pretty much sight unseen knowing only it boots and has a cracked rear. In addition to that, I've found out that the speaker and fingerprint sensor are also broken. Since it's a second hand device I didn't bother with warranty since that usually doesn't carry over to next owners. I've already ordered new parts and am still waiting to receive them.
Now to the issue.
The camera worked amazing until last night when I was trying to open snapchat. It gave me the snapchat error message of being unable to open the camera suggesting to close the app or ignore the warning.
I shut the app and noticed I still had a notification that snapchat was using the camera.
I then rebooted the phone and once it started up again, the face unlock said the camera is in use by another app.
I uninstalled snapchat thinking that was the root of my issue however the face unlock still kept saying another app is using the camera along with camera app and all other apps just give a black screen or crash.
I removed camera permissions from all applications.
I updated my android to the beta branch.
I tried testing it within the safe mode.
I tried testing the cameras on the factory test app (whatever you get by dialling *#808#). The camera tests either crashed the app or just gave a warning however the flashlight test did turn the flash on. The popup camera motor works and even moved the camera up when trying to face unlock, it just left the camera up after failing to unlock.
Before I go and factory reset the phone (cba setting up all my apps which need another device to set up again) have any of you got any ideas on what to try next?
I did check on oneplus forums but as expected, people there just suggested to contact the support which I've no point in doing really since if I was to send my phone in they'll also want to fix the million other issues which I'm perfectly capable of doing myself.
typo404 said:
Hey!
So a little backstory first.
I bought the Oneplus 7 Pro off an auction pretty much sight unseen knowing only it boots and has a cracked rear. In addition to that, I've found out that the speaker and fingerprint sensor are also broken. Since it's a second hand device I didn't bother with warranty since that usually doesn't carry over to next owners. I've already ordered new parts and am still waiting to receive them.
Now to the issue.
The camera worked amazing until last night when I was trying to open snapchat. It gave me the snapchat error message of being unable to open the camera suggesting to close the app or ignore the warning.
I shut the app and noticed I still had a notification that snapchat was using the camera.
I then rebooted the phone and once it started up again, the face unlock said the camera is in use by another app.
I uninstalled snapchat thinking that was the root of my issue however the face unlock still kept saying another app is using the camera along with camera app and all other apps just give a black screen or crash.
I removed camera permissions from all applications.
I updated my android to the beta branch.
I tried testing it within the safe mode.
I tried testing the cameras on the factory test app (whatever you get by dialling *#808#). The camera tests either crashed the app or just gave a warning however the flashlight test did turn the flash on. The popup camera motor works and even moved the camera up when trying to face unlock, it just left the camera up after failing to unlock.
Before I go and factory reset the phone (cba setting up all my apps which need another device to set up again) have any of you got any ideas on what to try next?
I did check on oneplus forums but as expected, people there just suggested to contact the support which I've no point in doing really since if I was to send my phone in they'll also want to fix the million other issues which I'm perfectly capable of doing myself.
Click to expand...
Click to collapse
Looks like you've done about all I would suggest. I've seen a million people with the same issues on it no one particular fix other than send it to support. Which myself won't do. Since I do my own repairs. So. Just bassicly waiting for mine to do it too since sending it to support we will never find the cause
---------- Post added at 11:36 AM ---------- Previous post was at 11:35 AM ----------
Only other thing I would suggest. Is reinstall snapchat. Clear cache and data. Go-to camera app setting and wipe the cache and data their. Maybe a permission manager and deny rights to everything for the camera. And wipe cache from recovery
TheMadScientist said:
Looks like you've done about all I would suggest. I've seen a million people with the same issues on it no one particular fix other than send it to support. Which myself won't do. Since I do my own repairs. So. Just bassicly waiting for mine to do it too since sending it to support we will never find the cause
---------- Post added at 11:36 AM ---------- Previous post was at 11:35 AM ----------
Only other thing I would suggest. Is reinstall snapchat. Clear cache and data. Go-to camera app setting and wipe the cache and data their. Maybe a permission manager and deny rights to everything for the camera. And wipe cache from recovery
Click to expand...
Click to collapse
Yeaaah, forgot to mention, I've tried uninstalling and reinstalling snapchat multiple times, I've wiped the camera app cache and data. I uninstalled Gcam app just in case. Already denied the camera permissions to every app I have. I suppose I'll try a factory reset and a wipe tomorrow.
I might consider sending it to oneplus once my replacement parts arrive just so they wouldn't charge me for parts I already have ordered and hence paid for.
Googled about and it seems like it's quite a common issue. In case anyone experiencing this stumbles upon this thread, here someone claims reflashing the rom helped for them.
Update, needed to text at work today and the messaging app also doesn't work, seems like an OS issue. Might try flashing an older rom using adb/fastboot, perhaps I received an update on the background.
I am so damn confused. Downgraded to android 10.0.5, nothing changed. Downgraded to 9.5.3 afterward.
Dialled *#808#, went to camera tests
rear camera preview opens front camera and actually displays the image now!?
second back camera preview opens wide lense camera and displays it
third back camera preview crashes the app
front camera preview on first try just showed rear optical zoom camera, later on pops up the front camera but displays the optical zoom camera.
flash test still works, the flashlight icon on the damn thing you drag down from notification bar isnt' grayed out and works but doesn't actually turn on the flash.
I got the camera app working by selecting the "selfie" icon on the dashboard or whatever's left of homescreen, however I can't select other cameras than the front one.
I'll keep poking around, this stuff's confusing lol
typo404 said:
Hey!
So a little backstory first.
I bought the Oneplus 7 Pro off an auction pretty much sight unseen knowing only it boots and has a cracked rear. In addition to that, I've found out that the speaker and fingerprint sensor are also broken. Since it's a second hand device I didn't bother with warranty since that usually doesn't carry over to next owners. I've already ordered new parts and am still waiting to receive them.
Now to the issue.
The camera worked amazing until last night when I was trying to open snapchat. It gave me the snapchat error message of being unable to open the camera suggesting to close the app or ignore the warning.
I shut the app and noticed I still had a notification that snapchat was using the camera.
I then rebooted the phone and once it started up again, the face unlock said the camera is in use by another app.
I uninstalled snapchat thinking that was the root of my issue however the face unlock still kept saying another app is using the camera along with camera app and all other apps just give a black screen or crash.
I removed camera permissions from all applications.
I updated my android to the beta branch.
I tried testing it within the safe mode.
I tried testing the cameras on the factory test app (whatever you get by dialling *#808#). The camera tests either crashed the app or just gave a warning however the flashlight test did turn the flash on. The popup camera motor works and even moved the camera up when trying to face unlock, it just left the camera up after failing to unlock.
Before I go and factory reset the phone (cba setting up all my apps which need another device to set up again) have any of you got any ideas on what to try next?
I did check on oneplus forums but as expected, people there just suggested to contact the support which I've no point in doing really since if I was to send my phone in they'll also want to fix the million other issues which I'm perfectly capable of doing myself.
Click to expand...
Click to collapse
Disable default cam
Install latest GCAM
Install Camera FV-5 lite
BANG
Hello all,
My camera focus stopped working, so I ordered a replacement camera. Opened the phone and replaced the cameras.
When I power the phone the official camera app wont open displaying a message "Camera Error".
If I use another app like Open Camera I can take pictures in 2 of the 3 cameras, the wide doesn't open.
Does anyone know how to turn on the wide camera, or how to fix the default app? If I have to turn some secret option, etc...
Thanks in advance.
I don't know if it's the case but I saw a few videos some time ago that Samsung was implementing the same type of anti-repair methods as Apple, meaning you couldn't use any third party or even first party replacement parts from other phones. I hope you can find a solution but I just thought I'd bring that to your attention. It's software blocks and I have no idea if you'd be able to bypass them.
Thanks for the reply.