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I can't believe it, so i just received my gTablet from Amazon, and this is what I received. What a SOB, I wonder how many people fall for this and don't realize that its a fake.
Any advice on how to get my money back without any hassles, because the guy is probably long gone by now.
Silo45 said:
I can't believe it, so i just received my gTablet from Amazon, and this is what I received. What a SOB, I wonder how many people fall for this and don't realize that its a fake.
Any advice on how to get my money back without any hassles, because the guy is probably long gone by now.
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WTF! This is definitely a SCAM!
Sorry you got taken.
I have always found Amazon to be extremely helpful. Anytime I call them to complain/return something, they tell me to keep it and then refund my money anyway. I have gotten a lot of free stuff over the years.
It may take you some hunting to find the phone number for Amazon customer service, but it could be well worth it. I would give it to you but I have it at work and have only called them from there.
However, the fact that the marketplace covers independent sellers means you are taking your chances in a lot of cases. I only buy from people who are enough of a partner that Amazon does the free shipping and I have never been disappointed.
Good luck!
Ouch! That sucks. I'd recommend contacting Amazon's fraud department and their customer service department and seeing about what recourse is available to you. If they're unhelpful (though I doubt they will be as I find their customer service to generally be pretty good), there's always that friendly little thing called a chargeback which tends to inspire greatness from companies to help you.
It could just be an honest mistake. If you assume that Amazon ships 100,000 items each day, and that they have an efficiency rate of 99.999 % of items correctly delivered, then at least one person is sure to receive a wrong item in the mail.
The more items you ship, the more someone is bound to get something they didn't order even with phenomenally accurate item tracking. Amazon is generally very nice about this sort of thing. If they determine that it is their mistake, and if you live outside the US, and the return cost is excessive, they generally tell you to keep the mis-shipped item and then send the correct one along free of charge in a few weeks.
That item looks like the ZT-180 I bought off Amazon some time back. And yeah it sux huevos alright.
Was there an order slip inside the box from the seller? If so & it says Viewsonic G-Tablet then I highly doubt it was a mistake.
The main problem is that it wasn't directly from amazon, it was from a third party merchant on their site. So it makes things just a little bit more complicated and time consuming. I doubt it was a honest mistake, after checking the sellers profile I saw he had like 90% negative feedback.
After calling Amazon(good idea BTW I was starting to get scared), they assured me that if the seller didn't help me out, that I would get a full refund. So I guess that's good news. I just hate to go through the hassle, and wait even longer for my tablet, I just wanna play with it already.
I hope woot! has another deal soon...
Silo45 said:
The main problem is that it wasn't directly from amazon, it was from a third party merchant on their site. So it makes things just a little bit more complicated and time consuming. I doubt it was a honest mistake, after checking the sellers profile I saw he had like 90% negative feedback.
After calling Amazon(good idea BTW I was starting to get scared), they assured me that if the seller didn't help me out, that I would get a full refund. So I guess that's good news. I just hate to go through the hassle, and wait even longer for my tablet, I just wanna play with it already.
I hope woot! has another deal soon...
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Yeah, like I said - Amazon has NEVER done me wrong.
Here is someone who may be interested in letting theirs go for a deal http://forum.xda-developers.com/showthread.php?t=1090546
Bestwholesalegem?
I filed a claim too, but haven't gotten it in the mail yet...figured it was a scam 2 weeks after ordering so i went out and bought one anyway
Silo45 said:
I can't believe it, so i just received my gTablet from Amazon, and this is what I received. What a SOB, I wonder how many people fall for this and don't realize that its a fake.
Any advice on how to get my money back without any hassles, because the guy is probably long gone by now.
Click to expand...
Click to collapse
It looks like the little Army guy had too much to drink there
Was it from bestwholesalegem? I ordered one too. Im sure it will not be an actual g tablet tho.
However i did read this today
"If the buyer has received an item that is materially different and have not received a response from you with return instructions, he or she may file a Guarantee claim for the purchase. Once a customer is reimbursed for an order via the A-to-z Guarantee, Amazon.com does not obligate that customer to return the item they received. However, you are welcome to contact your customer directly to arrange for a return of the item."
Quoted from the amazon sellers claim faq
If you can get around the whole moral issue i guess you might end up with a free chinese knock off tablet to make up for your lost time.
Or the seller will ask you to ship it back. In that case its up to you either just ignore him and keep it (which you legally can), or ask him to pay for return shipping (you can include price of gas/"handling") and ship it back. He probably wont be willing to pay the 30-40$ for shipping anyway.
Yea the seller was bestwholesalegem I see some of you were also tempted by the low price. I wonder how much much money he maid off with ...
Well I'm gonna file a claim now, and see if I get a response from the seller. I was so relived when I saw that the purchase was backed by the Amazon A-Z Guarantee.
Time to look for a new one I guess.
Silo45 said:
I doubt it was a honest mistake, after checking the sellers profile I saw he had like 90% negative feedback.
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How does a seller with 90% negative feedback sell anything to anyone?
dfin13 said:
How does a seller with 90% negative feedback sell anything to anyone?
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... there's one born every minute
dfin13 said:
How does a seller with 90% negative feedback sell anything to anyone?
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He was a new seller and had no feedback when he started selling. I'm a seller on Amazon as well and we all start with nothing. The price wasn't drastically better than everything else ($269.99 + shipping), and you're not taking a monetary risk buying through Amazon, only a risk of inconvenience.
i am interested to know how you claim goes
and how long it takes for it to resolve
I'm interested also as I was one of the ones that received one of those tablets. Since before I ordered from him I ask what the return policy was. He assured me I had 30 days to return the item if I was not happy with it. It came in, I opened it and immediately fired a email off to him advising him I was returning it as it was not what I ordered. He wanted to give me a credit, but I held out for the money refund. I have all the emails to back up what the conversations between us was for Amazon if I have to file a claim with them.
Good luck and hope you get your money back.
I have sold a few items on Amazon and I know thet they keep the money for a while, they don't transfer it automatically to the seller account - especially if you are new to them.
So Amazon doesn't loose nothing, you get to keep the knock-off. Just act right away, don't wait 2 weeks...
nunjabusiness said:
Sorry you got taken.
I only buy from people who are enough of a partner that Amazon does the free shipping and I have never been disappointed.
Good luck!
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This is a good policy to go by, because these items are shipped by Amazon's warehouse team and all returns go straight to Amazon. There is no need to deal with the merchant. HOWEVER as an Amazon Merchant let me warn you that there is no special approval needed to sell like this. The program is called Fulfillment by Amazon, and any brand new merchant can sign up. Also Amazon doesn't verify that the units shipped through this program are genuine.
Just thought you should know.
DuckyJazz said:
He wanted to give me a credit
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This should tell you your report was nothing surprising to him.
I wouldn't bother with trying to resolve this with him, go straight to amazon and remember to leave him the appropriate feedback.
Just wanted to drop a quick line here to tell you all that BestBuy will accept and match the 50% off any $50 accessory coupon you get from Samsung after registering the device. Best of all, it doesnt use up your coupon code (Note sure if the codes are unique or not) so you could reuse it on Samsung's website later. Options are slim right now, but I did just pick up an S-View case for mine for $26 after taxes. Unless you go for the non-Samsung knock offs, you wont find them for a better price.
Take care all!
evilpenguin123 said:
Just wanted to drop a quick line here to tell you all that BestBuy will accept and match the 50% off any $50 accessory coupon you get from Samsung after registering the device. Best of all, it doesnt use up your coupon code (Note sure if the codes are unique or not) so you could reuse it on Samsung's website later. Options are slim right now, but I did just pick up an S-View case for mine for $26 after taxes. Unless you go for the non-Samsung knock offs, you wont find them for a better price.
Take care all!
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based on my experiences with BB, it is definitely YMMV, especially when there's a coupon involved.
MMakoto said:
based on my experiences with BB, it is definitely YMMV, especially when there's a coupon involved.
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Yeah, it really depends on the associates. If you tweet out to Best Buy Support, you'll get an official answer via policy. But if a store wants to drive accessory revenue or something, then they will make exceptions.
Source: Work at BBY.
This will be great if I can get it done on my local BB since I really wanted Samsung Protective Case which is sold out online. But knowing my local BB..... I'll probably be turned down even if I got the Note 4 there few days ago.
How would one go about obtaining this price match deal? I really want the plum red s-view case which my best buy has in stock but I don't want to pay the preposterous price of 50$ for it? Thanks for any assistance
CptSeaCow said:
How would one go about obtaining this price match deal? I really want the plum red s-view case which my best buy has in stock but I don't want to pay the preposterous price of 50$ for it? Thanks for any assistance
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To up your chances, bring a webpage printout of the offer along with the terms and conditions. Show it to the person checking you out and you'll have a good chance. As always, YMMV with retailers.
I take it this is US only? No such deal for Canadians?
definitely YMMV. I took my print out there, and they told me to pound sand.
So is this offer real. I would love to see if they take it for smart watches.
Sent from the TermiNOTEr 4!
Hi everyone,
I want to share my journey with the Z3, and the experience with buying from eBay, specifically from a seller, techno.trading.house (Steph, Ed). I bought two brand new Z3 (D6603)--a black one for myself, and a white one for my girlfriend. The order was smooth, and the phones came in pretty much brand new (open box though) with their plastic peel-screens on the glass, untouched. After using the two for a few hours, I noticed that my black one had a defective sensor (photo). The seller advertised "hassle-free" exchanges/refunds, so I reported the defect and had the black one exchanged right away.
After a week, the new one came, the same brand new (open box) condition as the previous phones. However, there was a slight manufacturing defect with the USB flap--it closes completely at a slant (photo). I spelled out the issue with the seller, and here was how it went:
SELLER: I'm sorry to hear that! We will certainly replace it for you, I believe that your phone would be damaged underwater if that or any other flap was not closed properly. (I also do strongly suggest to avoid wetting the phone just in case). Please return the phone to...
ME (after 2 days delivered to them): Hi, have you receive the package yet, and have you ship out the new phone?
SELLER: Your return has been received. If you had chosen to receive a replacement, it will be sent within 2 days. If you have opted for a refund, it will be issued within 24 hours minus applicable restocking fee.
ME: Do you have tracking info? Thanks!
SELLER: Our records indicate that we have already sent a replacement. You have reached out to us to let us know that the replacement has the same issue. In order to avoid another occurrence, we recommend that we proceed with a refund for this item. Please let us know if this is okay.
ME: Sorry, I am not sure what you are saying. Are you talking about the previous replacement or the 2nd replacement being shipped out? I am currently waiting for the 2nd replacement. You said "sure" on the second replacement last week.
SELLER: We are talking about the previous replacement. We believe since both- the original phone and the replacement phone- has had the same issue, that a refund might be best. Let us know if this is ok.
ME: That is not correct. First phone had a defective camera. Second one had a manufacturer defect on the flap. You agreed for the second exchange, so I am not sure why you are backing out now? I need the phone as I have been using an old dumb phone for work for a week already.
SELLER: I'm very sorry for the confusion. I just read back through the emails and you are indeed correct. We will have your replacement unit shipped today. Here is your tracking number. Again, I am sorry for the confusion. Have a great day!
ME: Thanks. I just hope the new one does not have any defect--I will be checking it. If it's not shipped out yet, anyway you can inspect these? Thank you.
SELLER: Hello, Not a problem.
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So the 2nd replacement came (third phone), and the phone came in a used/open condition. There were no plastic peel-screens on either side of the glass and the USB wire was laying in there without its plastic wrappers. I knew immediately this was used, so I began close inspection of the phone. I found that the power button had a noticeable dent on one side, as if it was dropped on a table before. At this point, I don't know what to do with the phone. I have summoned the seller to see what they plan to do with this situation.
It appears that the seller recycles their returned phones and try to sell them as new, or whatever it is. I am extremely disappointed with this seller, and I want others to know so they may not fall into the same trap.
I checked the current feedback, and it appears someone had the same situation (photo). Go figure!
To me this sounds like a fair seller and a picky buyer. 832 positive reviews and 6 negative ones in a month is a ratio I would buy at if I wanted to save a hundred bucks by buying without factory warranty.
It could have been an honest mistake. I doubt he purposely gave you an opened one, just work with him to solve the problem. eBay is much harder on sellers than buyers and he would ruin his reputation if he did it on purpose. Looking at his rating I would say it was an honest mistake.
I understand if he wants to refund you, he is just trying to cut his losses. At the same time it was your misfortune to get a bad device/s. Since this phone is known for cosmetic/other issues as its in early production you are better of buying from Sony/carrier making replacement easier.
abhinav.tella said:
It could have been an honest mistake. I doubt he purposely gave you an opened one, just work with him to solve the problem. eBay is much harder on sellers than buyers and he would ruin his reputation if he did it on purpose. Looking at his rating I would say it was an honest mistake.
I understand if he wants to refund you, he is just trying to cut his losses. At the same time it was your misfortune to get a bad device/s. Since this phone is known for cosmetic/other issues as its in early production you are better of buying from Sony/carrier making replacement easier.
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remember me?
I'm sorry to hear that. It was really a frustrating moment you went through. If I were you I would probably be really angry.
If you want, just buy it from Sony store. I got mine and it's perfect so far (except some cosmetic minor faults).
I bought two phones directly from the same seller. The price was cheaper on their own site vs eBay or Amazon. Both phones are perfect. They came in non sealed boxes. I've got no complaints.
android404 said:
To me this sounds like a fair seller and a picky buyer. 832 positive reviews and 6 negative ones in a month is a ratio I would buy at if I wanted to save a hundred bucks by buying without factory warranty.
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I may be a picky buyer, but who wouldn't be when you receive a defective product, and even worse when you get a used one on your third one. Feedbacks mean jack when you are on the short end. They are only good for initial decision about the seller, hence I trust them like you would too.
abhinav.tella said:
It could have been an honest mistake. I doubt he purposely gave you an opened one, just work with him to solve the problem. eBay is much harder on sellers than buyers and he would ruin his reputation if he did it on purpose. Looking at his rating I would say it was an honest mistake.
I understand if he wants to refund you, he is just trying to cut his losses. At the same time it was your misfortune to get a bad device/s. Since this phone is known for cosmetic/other issues as its in early production you are better of buying from Sony/carrier making replacement easier.
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I hope you are right on the honest mistake.
bluesky2111 said:
remember me?
I'm sorry to hear that. It was really a frustrating moment you went through. If I were you I would probably be really angry.
If you want, just buy it from Sony store. I got mine and it's perfect so far (except some cosmetic minor faults).
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Yeah, I really regret not buying from Sony store, or even T-Mobile here. At this point, I might just say screw it, keep the phone, and move on with my life. Maybe the Z4 will entice me in few months. :good:
I purchased 3 different Z3 D6603 from Techno Trading, Never-MSRP, and Sony Direct all off ebay.
Techno Trading shipping a Central America version of the D6603 (White) to me and it had no seals whatsoever on the box (US Charger). This model would not show LTE indicator until I flashed a generic TFT. Booting with Encryption shows the Pin Entry text in Spanish but quickly changes to English. Seller Feedack: Shipped very quickly but using subpar shipping materials. Shipped from Miami.
Never-MSRP shipped a Central Europe version of the D6603 (Copper) to me and it HAD seals on the box but also included a Sony Screen Protector (Non-US Charger). This model had the LTE indicator from start. Booting with Encryption shows the Pin Entry text in English. Seller Feedback: Shipped same day and was packaged very well. Unfortunately, they are located in Houston so I had to pay tax.
Sony Direct shipped a Generic North American model of the D6603 (Green) to me. This one had seals on the box but didn't include the Screen Protector. LTE shows from start and includes a US Charger. Plastic on the front and back of phone is totally different than the other two. Its hard to describe but the other phones came with a very very thin plastic protector. This model shipped with much thicker protectors on front and back (still meant to be removed because they have tabs on the side). Additionally, the other two phones were inside a cellophane bag but the this model was not in cellophane. Shipped from Sony in Romeoville IL. Shipped within two hours of purchase using FedEx for free. Unfortunately, Sony charges tax everywhere. Packaged well but not great.
My point...
Sony packages models different based on their intended destination. It might not be that you ever got "open box" devices but rather they were intended for an area which Sony (for whatever reason) chose not to use seals.
mwep said:
My point...
Sony packages models different based on their intended destination. It might not be that you ever got "open box" devices but rather they were intended for an area which Sony (for whatever reason) chose not to use seals.
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That is interesting. Before buying from techno, I bought a white one from tropical_mobile (in which I sold quickly due to being D6653), who stated they were located in Tennessee, but shipped from Singapore. However, the phone was sealed with two white rounded "sealed" stickers on the box. The phone also was sealed in a clear plastic slip and had protective screens on both sides.
This whole Z3 deal has been pretty bad luck for me. Maybe it is not meant to be. But good news--the seller techno.trading.house got back to me, and is willing to refund me $20 for the dented power button, or do another replacement. I'm planning to take the refund, and live with it as I am sick of all the exchanges. Who knows, the replacement might have even weirder issues.
If you spend $500 plus on an item, you the buyer, have every right on this planet to be as picky as you like.
Nobody has to settle for anything less than perfection.
So no, you don't have to accept a defective camera, or flap or indeed a previously returned phone.
As I mentioned before but was lambasted in another thread, Sony may be using premium materials, but they are certainly not using premium construction. Not when some people have to go through six boxes in store to find a unit without light bleed and gaps.
I myself had two exchanges within the first two weeks. My first unit was simply not waterproof and had a leaky flap and my second one didn't charge on the magnetic dock and now I have light bleed but no energy to fight it anymore.
It's almost as bad as an iPhone. All my iPhone friends have had multiple exchanges... Some as many as 5 in a year.
Sent from my D6603 using XDA Free mobile app
More recent feedbacks to prove my point.
stop accepting being called a picky buyer.... ur paying top dollar for the phone, that said u should receive a product good for the purpose, if the camera doesn't work its not good
if the phone isnt water proof it isnt good
if there is a dent in the design it should state it before being bought. so it's not the buyer nor seller (purposely) its a unlucky sale.
I purchased mine at t-mobile. I paid 100% upfront despite being with t-mobile and they unlock it on the spot. When I registered with Xperia Care (sonymobiles product registration) I entered my IMEI and it has till Oct 2016 on warranty.
However on the 2nd day of owning the device The bottom speaker stopped working and was making a static noise. I went to my t-mo store I purchased it and they swapped it out. I didn't even pay a restocking fee. The manager said as long as I get the same phone and since I bought it back so promptly that he would just swap a new one. This one has been perfect since. Sometimes the convenience of having a store near by is better than having to deal with shipping my phone back and forth!
Alot of people dont want the tmobile Bloatwear but like I said, 32 GB + Local customer support outweight > No bloatwear & 16 Gig with mail in issues. (since i have no sony store near by, id still have to mail in for repairs and exchanges)
Me too, I'm glad I bought it from TMO with an EIP, exchanged mine 3 times on my 4th now, no hassles or fees.
Hey all,
Owned this watch for three days now and, while I love the look and industrial design, I was shocked to find a hairline crack in the glass right around the 6 o'clock position.
There is not a scratch on the case - not one - and the device has not been dropped. This is my third Samsung smart watch and I own a handful of reasonably exotic automatics/mechanicals. I'm not new to owning nice stuff on my wrist.
On a call to Samsung customer support, they said, without even having seen the watch, "That's physical damage and won't be covered under warranty." Three days old, not a mark... and my new watch is severely compromised. Here's hoping I just got a bad piece of Gorilla Glass and this not represent the first of many glass failures.
I'm hoping Samsung steps up to the plate and looks after this directly as Best Buy does not have the inventory to exchange my defective watch but, from their initial reply, I'm not too confident. I wish they had elected to use sapphire glass - like ALL nice watches rather than Gorilla Glass.
PICTURE ATTACHED.
So sad. First I had to give up my stunning Note 7, now this...
Holy crap. Brutal. Let us know how that works out - good luck!!
Sounds like you're going to be taken care of, though you might be without a watch for a longer period of time then you'd prefer. Perhaps the lesson for everyone is that its worth considering buying an extended warranty, which can be purchased within 30 days of sale. Best Buy has a pretty good one for $70 with no deductible. Square Trade also offers them starting at $55 with a deductible.
Samsung has stopped communicating via their Facebook Customer Service team after making a statement promising to "escalate" the matter.
Looks like they are not very proactive in resolving customer issues in a positive way. Very disappointing given all the support I've given Samsung. I've voted with my wallet in their favour from TVs to SSDs to portable devices. And now they don't step up.
axial_pro said:
Samsung has stopped communicating via their Facebook Customer Service team after making a statement promising to "escalate" the matter.
Looks like they are not very proactive in resolving customer issues in a positive way. Very disappointing given all the support I've given Samsung. I've voted with my wallet in their favour from TVs to SSDs to portable devices. And now they don't step up.
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Did you purchase the watch directly from Samsung or third party seller or store?
Ryland
Ryland Johnson said:
Did you purchase the watch directly from Samsung or third party seller or store?
Ryland
Click to expand...
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Best Buy
axial_pro said:
Best Buy
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Then the responsibility lies with Best buy and not Samsung. That is GOOD news as outlets tend to be a lot more helpful than Samsung sales or Samsung importers.
You must return your watch to Best buy and insist upon a replacement. It is difficult to asses from the picture but that does appear to be a crack and not the result of a ding. I can see no point of impact that has caused the crack and surmise the problem could be one of pressure caused by a badly placed crystal.
Its always going to be a battle with this sort of thing. I hope you speak with the manager of Best buy and the watch is replaced.
Let us know how things develop.
Ryland
Ryland Johnson said:
Then the responsibility lies with Best buy and not Samsung. That is GOOD news as outlets tend to be a lot more helpful than Samsung sales or Samsung importers.
You must return your watch to Best buy and insist upon a replacement. It is difficult to asses from the picture but that does appear to be a crack and not the result of a ding. I can see no point of impact that has caused the crack and surmise the problem could be one of pressure caused by a badly placed crystal.
Its always going to be a battle with this sort of thing. I hope you speak with the manager of Best buy and the watch is replaced.
Let us know how things develop.
Ryland
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I agree that Best Buy is the cleanest and simplest means of resolution. However, they have no stock to facilitate an exchange. I was also considering that Samsung may actually be inclined to satisfy a loyal customer given their current corporate challenges.
Further to that angle, I thought they may be genuinely concerned that this crystal spontaneously broke. Were it my product, I would want to understand the failure immediately.
I'll keep XDA abreast of the process.
axial_pro said:
I agree that Best Buy is the cleanest and simplest means of resolution. However, they have no stock to facilitate an exchange. I was also considering that Samsung may actually be inclined to satisfy a loyal customer given their current corporate challenges.
Further to that angle, I thought they may be genuinely concerned that this crystal spontaneously broke. Were it my product, I would want to understand the failure immediately.
I'll keep XDA abreast of the process.
Click to expand...
Click to collapse
That's a problem.
Samsung is a beast of a company, they are so large and diverse they probably had a hand, forgive the pun, in the manufacture of our underwear and shoes! When a business the size of Samsung grows so mega large an awful lot of what we call customer service goes out of the window.
I am one of 'those' customers who went through the Note 7 fiasco TWICE so I have first hand experience of just how poor Samsung is with customer care. The intentions in Korea may well be decent but they appear to hold zero influence of the global importers so different countries importers operate in different ways or don't operate at all!
In this country Samsung itself sub contracts all imports! Never heard the like of it before! Meant hell trying to sort out the Note 7 problem.
It is a real pain when we wait and wait for a product to hit the stores only to find we have a problem. I would again suggest you return your watch to Best buy within the return time and wait it out for new stock. A cracked screen has rendered your watch useless in any case so return it. Problem will be IF Best buy say the problem is customer caused or they send it to Samsung who will certainly say that regardless.
I do think Best buy is your only hope of resolving this matter.
Oh and BTW I don't think either Best buy nor Samsung give a hoot if they loose a loyal customer, plenty more where they came from..... Its a brave new world eh!
Ryland
I just ordered one from best buy online the other day, and it's already shipped, so they have stock at their warehouse.
Ericthegreat777 said:
I just ordered one from best buy online the other day, and it's already shipped, so they have stock at their warehouse.
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Best Buy Canada does not. The Frontier has even been removed from their website.
i have exactly the same issue, after 2 weeks
I have exactly the same issue after 2 weeks, Did Samsung come to the party?, if not what did it cost to get it repaired?
Cheers,
Gary
axial_pro said:
Hey all,
Owned this watch for three days now and, while I love the look and industrial design, I was shocked to find a hairline crack in the glass right around the 6 o'clock position.
There is not a scratch on the case - not one - and the device has not been dropped. This is my third Samsung smart watch and I own a handful of reasonably exotic automatics/mechanicals. I'm not new to owning nice stuff on my wrist.
On a call to Samsung customer support, they said, without even having seen the watch, "That's physical damage and won't be covered under warranty." Three days old, not a mark... and my new watch is severely compromised. Here's hoping I just got a bad piece of Gorilla Glass and this not represent the first of many glass failures.
I'm hoping Samsung steps up to the plate and looks after this directly as Best Buy does not have the inventory to exchange my defective watch but, from their initial reply, I'm not too confident. I wish they had elected to use sapphire glass - like ALL nice watches rather than Gorilla Glass.
PICTURE ATTACHED.
So sad. First I had to give up my stunning Note 7, now this...
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axial_pro said:
Best Buy Canada does not. The Frontier has even been removed from their website.
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I'm not sure what you're looking at but they certainly do have them on their website and in stores, even on sale.
http://www.bestbuy.ca/en-ca/product...rt-rate-monitor-sm-r760ndaaxac/10488762.aspx?
Tel864 said:
I'm not sure what you're looking at but they certainly do have them on their website and in stores, even on sale.
http://www.bestbuy.ca/en-ca/product...rt-rate-monitor-sm-r760ndaaxac/10488762.aspx?
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My post was five months ago, dude. I would indeed expect that the inventory situation has evolved.
In Turkey glass replacement costs as much as a new watch.. It means it is NOT covered with guarantee AND they do not do it.. they just want you to throw it away.. bastards..
This post is in regards to if you're in the US and ordering from Essential from the pre-registration.
Black vs White? Only Black is shipping in the next week. White is a "few weeks" out still. Who knows about Ocean Depth and others. (As of now, matte white isn't even promised to ever be available even after the big deal that Andy made of it on the reveal interview.)
There are no reviews out yet. Hopefully soon!
The 360 camera ships later. Nobody knows when later is.
Essential has a 15-day 100% money back return policy. Their Return Policy page is quite simple but there are some additional clauses in the purchase agreement that don't show up in their return policy page, notably about the theft detection mechanisms (it's unclear what this is exactly, if it's anything more than the standard Android thing that you can disable when resetting the phone).
Essential is offering a 2-yr extended warranty via Assurion that costs $99 for 2 years and has a $99 deductible for claims. Details here. Alternatively, tech_head below has shared some great info on 2-3 year Square Trade options, including a coupon for a discount.
Hopefully this info is helpful to somebody! I'm sure there's more info that can be added but these were a lot of things that weren't very obvious and took quite a bit of digging around to find. Enjoy!
Jaxidian said:
This post is in regards to if you're in the US and ordering from Essential from the pre-registration.
Black vs White? Only Black is shipping in the next week. White is a "few weeks" out still. Who knows about Ocean Depth and others. (As of now, matte white isn't even promised to ever be available even after the big deal that Andy made of it on the reveal interview.)
There are no reviews out yet. Hopefully soon!
The 360 camera ships later. Nobody knows when later is.
Essential has a 15-day 100% money back return policy. Their Return Policy page is quite simple but there are some additional clauses in the purchase agreement that don't show up in their return policy page, notably about the theft detection mechanisms (it's unclear what this is exactly, if it's anything more than the standard Android thing that you can disable when resetting the phone).
Essential is offering a 2-yr extended warranty via Assurion that costs $99 for 2 years and has a $99 deductible for claims. Details here.
Hopefully this info is helpful to somebody! I'm sure there's more info that can be added but these were a lot of things that weren't very obvious and took quite a bit of digging around to find. Enjoy!
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I'm looking at the warranty. I read the terms.
It states that they can replace it with a phone with less features *AND* if they pay you out, it's based on "market" value as deemed by them.
I think I'll pay $160 for 3 years of Square Trade. Better terms. They refund full price if no repair is possible or if they can't find an identical refurb.
tech_head said:
I'm looking at the warranty. I read the terms.
It states that they can replace it with a phone with less features *AND* if they pay you out, it's based on "market" value as deemed by them.
I think I'll pay $160 for 3 years of Square Trade. Better terms. They refund full price if no repair is possible or if they can't find an identical refurb.
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Do you have a link where that can be bought, or at least a starting point? I'll add it to the OP for others. I'm with you, I prefer SquareTrade, although I'm not sure I'd get a 3 yr plan. No way I'd not upgrade after 1-2 years.
Jaxidian said:
Do you have a link where that can be bought, or at least a starting point? I'll add it to the OP for others. I'm with you, I prefer SquareTrade, although I'm not sure I'd get a 3 yr plan. No way I'd not upgrade after 1-2 years.
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Click to collapse
Just go to the Square Trade website and buy a smartphone plan.
https://www.squaretrade.com/smartphone-warranty
Two years is $149 but if you use the code Aug20, you get $20 off. I have used them for tablets, cameras and my LG watch.
I have filed a claim for different types of devices.
1. Full refund on a tablet.
2. Another tablet repaired.
3. Camera couldn't be repaired and the sent me a refurbished.
4. LG Urbane 2 got water damaged. They sent me a replacement from LG still in the box with all new accessories.
As far as 3 years, it's another $30 and you can transfer it when you buy a new phone. Better resale value.