Pixel 2 black screen - hard reset not working - any clues? - Google Pixel 2 Questions & Answers

Hi!
I'm trying to help out a friend here. They have a pixel 2 device and their screen went completely dark off one day. Apparently it didn't fall or anything. Anyway, if I plug the device into a pc I get the sound of it recognizing new hardware but I can't find it in the device manager. Alongside that a hard reset or trying to get ot the recovery mode does not seem to work. I don't think the screen image just died because there is no response to HW buttons being pressed on the phone.
ADB does not see the device with ADB devices and I can't seem to get any response from the device at all. Any ideas what do?

niirb said:
Hi!
I'm trying to help out a friend here. They have a pixel 2 device and their screen went completely dark off one day. Apparently it didn't fall or anything. Anyway, if I plug the device into a pc I get the sound of it recognizing new hardware but I can't find it in the device manager. Alongside that a hard reset or trying to get ot the recovery mode does not seem to work. I don't think the screen image just died because there is no response to HW buttons being pressed on the phone.
ADB does not see the device with ADB devices and I can't seem to get any response from the device at all. Any ideas what do?
Click to expand...
Click to collapse
Try holding power and volume down button for 10-12 second, then connect the device to PC and enter fastboot Device, if it shows your device then flash it and reboot, now it should boot with screen on.
If it doesn't show in fastboot Device then it should be hardware problem, maybe screen or motherboard.

Related

Nexus S with a fullbrick?

Hi all,
I've a Samsung Nexus S here from a friend of me.
The phone was rooted and flashed with Cyanogenmod 10.1. Without any special action the phone doesn't power on again after a reboot (during a software update CM10.1). There's nothing. Only a black screen. No lights! Nothing...
I've tried to power on it for several times. I've tried to start it into the download mode and the fastboot mode. But only a black screen. My computers Mac, Linux, Windows are detecting nothing when I'm connecting them to the phone.
Do you've any ideas for unbrick this nexus s?
regards
Marco
MarcMarin said:
Hi all,
I've a Samsung Nexus S here from a friend of me.
The phone was rooted and flashed with Cyanogenmod 10.1. Without any special action the phone doesn't power on again after a reboot (during a software update CM10.1). There's nothing. Only a black screen. No lights! Nothing...
I've tried to power on it for several times. I've tried to start it into the download mode and the fastboot mode. But only a black screen. My computers Mac, Linux, Windows are detecting nothing when I'm connecting them to the phone.
Do you've any ideas for unbrick this nexus s?
regards
Marco
Click to expand...
Click to collapse
That's exactly what I'm working on right now.. Let's start with the basics.. Do you have a good cable (tested with other micro-usb devices?)? If so, on Linux, under terminal, does the lsusb command show any Samsung devices while connected?
Hi,
I have a similar problem.
My Nexus S suffers from the power button bug with the power button occasionally not working. When I turned it off today (using the terminal as I always do) it shut down as normal. However, when I tried to start it again it, it would not boot. When I press the power button (it usually works to start the phone, it just does not work within the recovery / OS), the backlight turns on but there is no vibration and it does not proceed to the Google logo. Similarly if I try to start it using the charger, the backlight turns on but it does not proceed from there.
Linux does not recognise the device, i.e. neither dmesg nor lsusb show any output. Therefore I cannot use the Unbrickable Resurrection tool.
Would doing that be helpful?
http://forum.xda-developers.com/nexus-s/development/i9020t-nexus-s-development-platform-aka-t1566475
I cannot enter Fastboot or Download mode. Again, only the backlight turns on.
Is it a hardware fault?
Has anyone had similar problems?
Thanks.
Yes, it will if yours is a i9020a or t. BUT you need a VERY steady hand and PROPER soldering equipment.. I had mine in Dev mode but it wasn't flashing anything, so I thought I didn't do something right, took it all back apart, and 20 mins and a popped micro resistor (from too much heat from the soldering wand) later, I had a completely dead phone.. So if you attempt it, be very careful.. If you don't feel comfortable you can do it, I would definitely find someone who can..

Replaced screen, not booting

Hey guys,
just replaced my screen by myself and it isn't working. It boots and the screen lights up for a few seconds but thats it. So it seems like I ****ed up somewhere. :/
Now I've got some questions for you guys.
1. What could cause this error? Since it's already not working I don't mind taking it apart some more and trying to fix it.
2. Do you think if I send it to the support from OnePlus they will take a look at it?
3. The whole reason I did this was to get my data back. Is there any way to access the data on the phone without the touchscreen? I encrypted it using CynogenMod. USB-Debugging is enabled.
Thank you so much guys, I'd really appreciate some help. This **** is really tearing me down since it was a lot of work.
I did this on my own phone but Idk about OPO. If you use the power+voldown method to boot into recovery (yes ik nothing on screen) then connect a usb and see what happens
If you power it on, wait 5 mins then call it and if the phone rings you should be able to rule out the display and speakers and storage, obvs if the display is still not on at this point it is probably the display.
you can also adb from recovery and or fastboot so you should be able to see it in there if it is still working (make sure you change the phone for a decent amount of hours before you do any of these) If the display is dead its likely its been on for the last day and dead
Sorry for the late answer, really appreciate your help!
So if I connect the phone to the PC (tried it in recovery and in normal mode) windows detects the phone under "Devices" but sadly if I type in "adb devices" in cmd it doesn't detect the device.
But still, windows is detecting the phone so it seems to still function. I booted into recovery and I could use the touscreen and the lower buttons. I couldn't see anything but it was vibrating whenever I was using the touscreen. So it seems like only the display part is broken.
Can't call the phone since it's fully encrypted so I need to type in a password before booting anything (recovery, normal mode, ...)
I'll try to contact the vendor of the display and see what he has to say.
If anyone got any more tips I'd appreciate them. I'm a pretty big noob so I even appreciate "common sense" tips.
I know this may be a "common sense" thing to say, but double check your connections. Sometimes the connectors aren't made properly and a pin could be covered so you can try connecting and disconnecting several times to see if it clears up.
Since the touch screen was registering and vibrating, then it could be the backlight that's broken. Try holding a flashlight at an angle and see if you can make out anything on screen. If it's the backlight, then you can probably back up your data in case your phone does end up breaking.
reconnected everything multiple times and also tried the flashlight trick. sadly with both no luck
but something good:
adb recognizes my phone in "recovery"
bad news: no commands work, most likely because the phone is encrypted. if I enter a command nothing happens, it looks like its loading forever.
any ideas?
Hey!
I also had the same problem after I replaced OPO's screen about one year ago. The replacement screen was from ebay.
I could see the Cyanogen logo but after a few seconds the screen became black. Booting into recovery mode worked well.
On the video also ROM boots well but the screen stays black.
https://www.youtube.com/watch?v=VcWDCJIkPKQ
Eventually, the screen was defective and I returned it and bought new one.

Bootloader exception for SM-G930F

Hello,
Yesterday, while my phone was in idle, it turned off and rebooted on the classic red writing on black screen error.
I realize that there are many bootloader exception topics, but I searched and the only one topic I found was on a polish android forum, which I had to translate and that could not help me.
That because the exceptions may be many but I found that error only once.
The error is:
Code:
Bootloader exception
[RST_STAT = 0x1000000]
Exception: do_handler_sync: DABT_EL1(esr: 0x96000010)
pc: 0x8f0221b4 lr:0x8f022170 sp:0x8f10fe60
Phone is stuck in that screen until the battery dies.
I tried to get into download mode (to flash a new bootloader) but every combination doesn't work, it just turn off the screen and then after 30 seconds - 1 minute it reappears.
I read online that may be a mobo issue.
Is there any way to recover the phone, put it in download mode or at least recover the data there's inside?
Thanks for the support
Also having same issue
Have you managed to find a solution to this? I am having the same issue, and this is the only thread I can find which matches what my phone is doing.
Same as you, I haven't recently done anything to modify the firmware, I woke up this morning to find the exception text, and when rebooting via the Home + Power + Volume Down combination it jumps me straight to the same exception screen with no boot logo.
Hopefully there's some information around that can resolve this, but unfortunately I currently can't find it
Strongo said:
Have you managed to find a solution to this? I am having the same issue, and this is the only thread I can find which matches what my phone is doing.
Same as you, I haven't recently done anything to modify the firmware, I woke up this morning to find the exception text, and when rebooting via the Home + Power + Volume Down combination it jumps me straight to the same exception screen with no boot logo.
Hopefully there's some information around that can resolve this, but unfortunately I currently can't find it
Click to expand...
Click to collapse
No, unfortunately my phone is still stuck on that exception red text (not a single green one like the one i found online).
I bought a cheap USB Jig, trying to force the phone in the download mode but it doesn't work, my guess is that since the phone doesn't actually turn off, it can't "jump-start" on that mode (with the Jig).
Online I found that people just kept pressing the Vol Down + Power + Home and "eventually" (after 100+ tries) the download mode happens, but I doubt that's in my case.
The only solution I could find that could help me in the future is that 1. Phone is dead, eMMC and motherboard cannot start. 2. Since the phone could be (difficultly) tore down, the best bet is that you find a data recovery center (not Samsung since as I found out they don't do data recovery, but they simply change everything giving you a new phone basically or they change the motherboard, so deleting everything) or a data recovery specialist so that you could disassemble the phone, remove the memory, and read the content on a chip reader.
In this case maybe there's a chance to recover the simple data you have (photo, video, music, documents and something else that has a recognizable header) but probably everything else is lost.
I would be more than happy to be proven wrong since I'm not an expert but it's been 2 weeks and I received no answers.
Iztooi said:
Hello,
Yesterday, while my phone was in idle, it turned off and rebooted on the classic red writing on black screen error.
I realize that there are many bootloader exception topics, but I searched and the only one topic I found was on a polish android forum, which I had to translate and that could not help me.
That because the exceptions may be many but I found that error only once.
The error is:
Code:
Bootloader exception
[RST_STAT = 0x1000000]
Exception: do_handler_sync: DABT_EL1(esr: 0x96000010)
pc: 0x8f0221b4 lr:0x8f022170 sp:0x8f10fe60
Phone is stuck in that screen until the battery dies.
I tried to get into download mode (to flash a new bootloader) but every combination doesn't work, it just turn off the screen and then after 30 seconds - 1 minute it reappears.
I read online that may be a mobo issue.
Is there any way to recover the phone, put it in download mode or at least recover the data there's inside?
Thanks for the support
Click to expand...
Click to collapse
Morning.
The way out of this is to flash either the firmware that is on your phone or just the bootloader file (BL) from that firmware. Both options are done via Odin with your phone in download mode. So just to be clear, Download Mode is availble before the phone looks at the boot partition.
So, hold volumedown+home+power (press and hold the power button last in this sequence).
You may notice that your phone won't go into downlaod first time but it should not take more than 3/4 attempts. Do Not release the buttons until Downlaod Mode appears, no matter how many attempts it takes. Keep them pressed the whole time even when it's powering off and on, this is the part people do wrong.
cooltt said:
Morning.
The way out of this is to flash either the firmware that is on your phone or just the bootloader file (BL) from that firmware. Both options are done via Odin with your phone in download mode. So just to be clear, Download Mode is availble before the phone looks at the boot partition.
Click to expand...
Click to collapse
Hello,
The idea was to flash something on my phone to restore it, but download mode isn't available for me
So, hold volumedown+home+power (press and hold the power button last in this sequence).
You may notice that your phone won't go into downlaod first time but it should not take more than 3/4 attempts. Do Not release the buttons until Downlaod Mode appears, no matter how many attempts it takes.
Click to expand...
Click to collapse
That's it.
But even if I keep the combination pressed the phone doesn't enter in download mode. Usually (and I've seen a good amount of videos) if you keep volume down + home + power pressed, the phone boots up, then goes into the bootloader exception, then it reboots, then it goes into the exception and so on until it gets to download mode. That's not my case. I tried to keep them pressed for 10-15 minutes while it was showing the error and there was no more than one "attempt" (it doesn't restart more than one time per combination).
Keep them pressed the whole time even when it's powering off and on, this is the part people do wrong.
Click to expand...
Click to collapse
The fact is that it doesn't power off and on multiple times, but just one time.
Iztooi said:
Hello,
The idea was to flash something on my phone to restore it, but download mode isn't available for me
That's it.
But even if I keep the combination pressed the phone doesn't enter in download mode. Usually (and I've seen a good amount of videos) if you keep volume down + home + power pressed, the phone boots up, then goes into the bootloader exception, then it reboots, then it goes into the exception and so on until it gets to download mode. That's not my case. I tried to keep them pressed for 10-15 minutes while it was showing the error and there was no more than one "attempt" (it doesn't restart more than one time per combination).
The fact is that it doesn't power off and on multiple times, but just one time.
Click to expand...
Click to collapse
I'm this case you'll need to use ADB and side load to flash a new bootloader.
cooltt said:
I'm this case you'll need to use ADB and side load to flash a new bootloader.
Click to expand...
Click to collapse
But how can I use ADB and sideload if 1. the device doesn't go in recovery mode and 2. it's not even recognized with "adb devices" maybe because of the fact that it doesn't go on recovery mode?
Iztooi said:
But how can I use ADB and sideload if 1. the device doesn't go in recovery mode and 2. it's not even recognized with "adb devices" maybe because of the fact that it doesn't go on recovery mode?
Click to expand...
Click to collapse
Ok forget that one for now.
Try the following.
Boot phone so the error appears.
Then just press and hold the Home button only until the Android robot appears on screen.
Now press volume down+home+power and it should after a few seconds reboot into downlaod mode, if it does just repeat the process from the start.
cooltt said:
Ok forget that one for now.
Try the following.
Boot phone so the error appears.
Then just press and hold the Home button only until the Android robot appears on screen.
Now press volume down+home+power and it should after a few seconds reboot into downlaod mode, if it does just repeat the process from the start.
Click to expand...
Click to collapse
I'm guessing my phone is one of the older version. Pressing repeatedly the Home button or holding it should trigger the "forced upload by key pressing" with the android logo (as i've seen in videos and images), but mine doesn't.
Iztooi said:
I'm guessing my phone is one of the older version. Pressing repeatedly the Home button or holding it should trigger the "forced upload by key pressing" with the android logo (as i've seen in videos and images), but mine doesn't.
Click to expand...
Click to collapse
OK, the only sensible conclusion is that your phone has suffered some sort of hardware failure, its isn't unheard of. It'll likely cost you more to diagnose and repair than to buy a new S7 since their really cheap now.
It may be worth just looking to get your data recovered, which will be cheaper.
I'm not a fan of changing the mother board it's messy and the phone will never look perfect.
What country are you in?
cooltt said:
OK, the only sensible conclusion is that your phone has suffered some sort of hardware failure, its isn't unheard of. It'll likely cost you more to diagnose and repair than to buy a new S7 since their really cheap now.
It may be worth just looking to get your data recovered, which will be cheaper.
I'm not a fan of changing the mother board it's messy and the phone will never look perfect.
What country are you in?
Click to expand...
Click to collapse
Italy.
I honestly don't care about the phone, it has not sentimental value or something. Since I read here, on reddit, youtube and online that there were method like keeping pressed the combination, pressing the home button repeatedly or holding, using a jig, and others maybe someone knew what could I do to restore it. The weird thing was that I wasn't flashing anything nor using the phone, so the hardware failure option may be plausible.
The recovery of data (and I tried when I wrote my last post to re-use adb, maybe i was missing something but the phone is "recognized" by the computer but not with "adb devices") is the only solution I can think of, and there's the chip-off method that could at least recover the major data (photos, videos, documents). If there's anything else I'm all ears.
Iztooi said:
Italy.
I honestly don't care about the phone, it has not sentimental value or something. Since I read here, on reddit, youtube and online that there were method like keeping pressed the combination, pressing the home button repeatedly or holding, using a jig, and others maybe someone knew what could I do to restore it. The weird thing was that I wasn't flashing anything nor using the phone, so the hardware failure option may be plausible.
The recovery of data (and I tried when I wrote my last post to re-use adb, maybe i was missing something but the phone is "recognized" by the computer but not with "adb devices") is the only solution I can think of, and there's the chip-off method that could at least recover the major data (photos, videos, documents). If there's anything else I'm all ears.
Click to expand...
Click to collapse
I assume youre in upload mode. Press only power button for 20 seconds
kpwnApps said:
I assume youre in upload mode. Press only power button for 20 seconds
Click to expand...
Click to collapse
Pressing the power button for even a minute doesn't trigger anything. I assume that you're talking about the upload mode activated by holding the home button or pressing it repeatedly, showing the android logo and having adb recognize the device to then flash something or recover something. That is not my case, it doesn't happen to me unfortunately.
Iztooi said:
Pressing the power button for even a minute doesn't trigger anything. I assume that you're talking about the upload mode activated by holding the home button or pressing it repeatedly, showing the android logo and having adb recognize the device to then flash something or recover something. That is not my case, it doesn't happen to me unfortunately.
Click to expand...
Click to collapse
Buy an usb jig they still work for galaxy s7. It might get you out and they are 3-5$ so you got nothing to lose
Iztooi said:
I bought a cheap USB Jig, trying to force the phone in the download mode but it doesn't work, my guess is that since the phone doesn't actually turn off, it can't "jump-start" on that mode (with the Jig).
Online I found that people just kept pressing the Vol Down + Power + Home and "eventually" (after 100+ tries) the download mode happens, but I doubt that's in my case.
Click to expand...
Click to collapse
kpwnApps said:
Buy an usb jig they still work for galaxy s7. It might get you out and they are 3-5$ so you got nothing to lose
Click to expand...
Click to collapse
I already did that, but sadly it didn't work.
Iztooi said:
I already did that, but sadly it didn't work.
Click to expand...
Click to collapse
Then it might be an UFS hardware fault
kpwnApps said:
Then it might be an UFS hardware fault
Click to expand...
Click to collapse
I have the exact same problem. This is the closest thing I could find on the internet I could find regarding diagnosing it. Had to make an account just to reply. I was thinking it was a OS problem for the longest time, but I suspect that it may be a hardware problem after all. My s7 did this to me the morning of Jan 9. Set it down and came back to it, reboot with bootloader error, red text only, no combinations of buttons work etc. I see that two others in the thread had theirs fail around the same time as well.
Just wanted to update, not sure if anyone is still reading this thread. I plugged my s7 onto my old laptop (windows 7). My laptop recognized it and installed 2 drivers. They are:
"SAMSUNG Mobile USB CDC Composite Device"
"SAMSUNG Mobile USB Modem #2"
I've plugged into this old laptop before and transferred files around, so it doesn't seem to make sense to me why it would install these drivers now. It still doesn't show up in "My computer" at all. I believe normally it shows up in "My computer" as an empty folder when charging although I don't recall 100%. Hopefully this might help with diagnosing this problem.
draco18 said:
Just wanted to update, not sure if anyone is still reading this thread. I plugged my s7 onto my old laptop (windows 7). My laptop recognized it and installed 2 drivers. They are:
"SAMSUNG Mobile USB CDC Composite Device"
"SAMSUNG Mobile USB Modem #2"
I've plugged into this old laptop before and transferred files around, so it doesn't seem to make sense to me why it would install these drivers now. It still doesn't show up in "My computer" at all. I believe normally it shows up in "My computer" as an empty folder when charging although I don't recall 100%. Hopefully this might help with diagnosing this problem.
Click to expand...
Click to collapse
Probably it's because when it's in recovery mode, in download mode or this (bootloader) "error mode" it's recognized differently by the computer, to be recognized by ADB and Odin to flash roms and others. Instead when you plug it in when it's on, it's recognized to transfer data, and I believe when you swap MTP (for normal data transfer) and PTP (using the camera) you should also installing different drivers.
Anyway, I noticed too that the device is recognized differently than usual, and differently when rebooting it with the cable plugged in. (Also the name of the device is different when using the 300k tool, in fact my device is recognized as a "Modem")
Iztooi said:
Probably it's because when it's in recovery mode, in download mode or this (bootloader) "error mode" it's recognized differently by the computer, to be recognized by ADB and Odin to flash roms and others. Instead when you plug it in when it's on, it's recognized to transfer data, and I believe when you swap MTP (for normal data transfer) and PTP (using the camera) you should also installing different drivers.
Anyway, I noticed too that the device is recognized differently than usual, and differently when rebooting it with the cable plugged in. (Also the name of the device is different when using the 300k tool, in fact my device is recognized as a "Modem")
Click to expand...
Click to collapse
I was wondering if you installed any apps recently and how full your internal memory was. I believe my phone was around 90% full of the 32GB, had no warning symbol about how full my memory was though. Friend was saying I should of got a warning if my memory was getting near capacity. I installed F-droid recently and used it to download Adaway app. Deleted F-droid and deleted Adaway since I couldn't get Adaway to work. Never rooted my phone. I was curious if you also did anything similar to what my phone did since we're in the same boat. Otherwise the only things we share in common is we set it down and it reboot with this bootloader error.

Question Stuck in recovery mode PLEASE HELP

I thought this would be a good place to ask this.
A few minutes ago, I accidently pressed the volume up and down buttons for a long time on my zflip 3 and it booted into the recovery menu. Now this normally wouldn't be a problem.. if my power button wasn't dented in.
I refused to fix it due to the sheer cost of the fix and could turn my display off by double tapping. However, this means that I have no way to exit recovery mode. I tried using ADB on both my bac and pc (using usb 2.0, 3.0, and c on my pc and c/thunderbolt ports on mac).
My phone however would not connect of show up under devices, and I am suspecting it is because I have done something to the debugging settings. I let the battery run out and it would just boot back into the recovery interface once charged up. It even once went to a light blue screen that said something along the lines of how a custom os can cause major problems.
I am a noob at phone stuff and I really don't know what to do. I have a bunch of photos of my grandma who passed away last year and they aren't backed up to google cloud. I really need any help I can get. Thank you.
Hi, provided that you have already
- enabled adb debugging;
- installed adb.
Now you have to
1. enter fastboot mode;
2. in adb type
Code:
fastboot erase recovery
then, reinstall recovery if you want to.
s.0105._j said:
I thought this would be a good place to ask this.
A few minutes ago, I accidently pressed the volume up and down buttons for a long time on my zflip 3 and it booted into the recovery menu. Now this normally wouldn't be a problem.. if my power button wasn't dented in.
I refused to fix it due to the sheer cost of the fix and could turn my display off by double tapping. However, this means that I have no way to exit recovery mode. I tried using ADB on both my bac and pc (using usb 2.0, 3.0, and c on my pc and c/thunderbolt ports on mac).
My phone however would not connect of show up under devices, and I am suspecting it is because I have done something to the debugging settings. I let the battery run out and it would just boot back into the recovery interface once charged up. It even once went to a light blue screen that said something along the lines of how a custom os can cause major problems.
I am a noob at phone stuff and I really don't know what to do. I have a bunch of photos of my grandma who passed away last year and they aren't backed up to google cloud. I really need any help I can get. Thank you.
Click to expand...
Click to collapse
How about rebooting to system using volume buttons?

Looking for help - wiped all the partitions with adb / device not responding

Some time ago I wiped all my partitions on Xiaomi Redmi Note 5A, one by one, using adb. It was pretty dumb because I haven't had any experience with ARM or android. I thought it will act as x86 pc. I can remember that last thing I have done with it was flashing Arrow OS rom, the booting process was going that long that I gone sleep. When I woke up, the device was boiling hot. The android booting animation was still playing. I ran fastboot reboot and since that I haven't seen my phone working again.
I have tried already to enter recovery or do anything, but all my phone reacts to is the charging, the led goes bright (since it's a hardware condition, i guess). Except that, my device doesn't give any signs of working. I have also tried to enter the download mode by tooking the battery off (when I displace the back case using maintenance tools for mobiles) and connecting two gold-color pins and holding the power button. It doesn't seem to work. It has no chance, there is no recovery.
What I got now:
- ADB doesn't see my phone since it can't power on
- Fastboot doesn't see my phone since it's unable to enter fastboot mode
- The device doesn't react to anything
If someone could help, I would really appreciate it.
Take phone to authorized service center and let them try to fix it.
xXx yYy said:
Take phone to authorized service center and let them try to fix it.
Click to expand...
Click to collapse
I won't pay any more for this goofy ah phon. Is it impossible to fix it at home?

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