SMS not received - ASUS ZenFone 6 (2019) Questions & Answers

I noticed that some of my contacts send me sms but I haven't received them ?
Did you have this issue ?

Never ever. Every day I receive dozens of notifications from surveillance systems in parallel to email and SMS. And there was never a difference between the two channels. I am using my ZF6 for 58 days.

Chapi666 said:
I noticed that some of my contacts send me sms but I haven't received them ?
Did you have this issue ?
Click to expand...
Click to collapse
Maybe the problem comes from your mobile carrier.
Do you have this problem with other phones?

I've contacted my carrier, but there is no problem with their network.
And before with a oneplus 6, I had no problem.
I reseted phone but problem is still there.
I don't no what to do.

How old is your SIM card?
Do you use stock Message and Contacts/Phone apps?

My SIM card is old, and I use Textra .
I think I'll contact my mobile carrier to change my sim card.

I m also experiencing the same issue, especially with my bank notifications. Any solutions found?

I had strange things like boot in three times or apps don't launch. So I sent my device to asus for repairing.
Now I'm waiting for it...

My phone has been repaired. Asus changed the mother card.
Everything seems to work fine now.

Related

Fuze Can't Send or Receive SMS!!

Hey Guys, first time posting...
My Fuze has been great, except when it comes to sending and receiving sms messages... I can't!!... and if I go Start/Messages none of my original text messages from my Sim are there.
It makes me think that the phone and sim card aren't communicating properly?... although I can receive and make calls... could it be something that needs to be changed in the registry? I have installed PHM Registry Editor but don't know what I need to change.
Also, I have TouchFlo on the phone and when I slide the menu tab to messages, I can see new messages that I have received (yes that's right, I receive msg's through touchflo, but no other way!), and they are stored on my phone and not my SIM! AND it doesn't notify me when a new msg comes in which is very annoying!! And the same problem... I can't send messages
So in summary, I think the texting side of the phone it not correctly setup and needs to communicate with my SIM card.. I assume it is a registry change that needs to be made?
Please help...
Thanks, Seireon
seireon said:
Hey Guys, first time posting...
My Fuze has been great, except when it comes to sending and receiving sms messages... I can't!!... and if I go Start/Messages none of my original text messages from my Sim are there.
It makes me think that the phone and sim card aren't communicating properly?... although I can receive and make calls... could it be something that needs to be changed in the registry? I have installed PHM Registry Editor but don't know what I need to change.
Also, I have TouchFlo on the phone and when I slide the menu tab to messages, I can see new messages that I have received (yes that's right, I receive msg's through touchflo, but no other way!), and they are stored on my phone and not my SIM! AND it doesn't notify me when a new msg comes in which is very annoying!! And the same problem... I can't send messages
So in summary, I think the texting side of the phone it not correctly setup and needs to communicate with my SIM card.. I assume it is a registry change that needs to be made?
Please help...
Thanks, Seireon
Click to expand...
Click to collapse
First off, Have you installed a different ROM and second did you recieve a new SIM card with your new FUZE?
no sms
RxS2K said:
First off, Have you installed a different ROM and second did you recieve a new SIM card with your new FUZE?
Click to expand...
Click to collapse
I have the same problem and emailed ATT, their response was that if the SIM that I have is 3G it should work fine on the phone. I need to call tech support with ATT to see if they can troubleshoot, as I will not exchange the phone due to some investments in it already like invisble barrier. If there is a issue with the SIM that I should be aware of please continue this thread as I know that there are many in the same hole. Thank you.
more info
Spoke with ATT CS the sim card has to be matched to your phone in order for it to work properly, I can send and receive mms and sms messages now.
ok same problem again sms, stopped working,
new developments I have been able to figure out that the problem is associated with the media net connection. once media net has established a connection, sms stops working. I have been unable to send multimedia messages, what I will try next is to try by flashing another ATT/Cingular ROM to see if the issue disappears, if it does then is a software issue, if it does not disappears then is a hardware issue and I'll have to change the phone for another.
I'll post in a few hours.
Í've been having the same problem with my phones. Every 3-4 weeks I will lose the ability to sms. I go to att online chat support and they reset my phone. I believe it is related to att's account systems because it happened once before I got the fuze and it occurs on every phone on my account. Ít's getting to be a hassle to swap my sim into my "dumb phone" to call att for a resolution. I might have to get the pda plan so I can gripe about it more.
Ok I have PDA plan.
Flashed the following ROM
http://forum.xda-developers.com/showthread.php?t=466219
Everything is working like a charm. I opted to flash that custom ROM because of its great reviews and apparent lack of issues. I'm still testing it, but so far is all good. I'll update if issues regarding this thread come to light. Thank you.
Having the same problem
Same problem here, although I can send text messages, my picture messages are hit and miss (miss in the beginning). ATT had me go in get another SIM card and do a hard reset... this kind of fixed it... now I can send/recieve sometimes.
I'm interested in hearing if the new ROM fixed this in the long run (not just for the first few days).
Hey,
got the same problem aswell now!
Flashed the same ROM, and now I can't send any SMS anymore. Before the flash I was able to (flashed from stock)
Would love to hear if you got it work! I'd like to know the solution!
Thank you
- luikki
4 days of testing and still working perfectly, if you have issues with sms, or voice mail, please check that you have the right numbers on the Voice Mail and Text Messages services, at
Phone, Options, Services. For Att in US they should be the following:
Text Messages Service Center: 13123149810
Voice Mail: ""write your account cell phone number""
Hope this helps. Thanks.
i had this problem when i first got my fuze.. sometimes the touchflo messes up when installing and a hard reset solved my problem..
Update, no problems so far everything is working like a charm. Thanks.
still have that same problem
i lost the ability to send or receive sms after i flashed my phone for the second time.
first time from stock, did rre fuze 4.5 special edition.. sms worked like a champ.
second time changed to romeos and things stopped working for sms altogether. weird thing is i can do that whole call "get numbers used" in my contacts, and it will text me how many minutes i have.
i cannot send nor receive any messages. iam getting frustrated with this because no one really seems to have an issue.
i just did two hard resets, flashed to rre fuze 4.5 special edition, and still cannot get anything to work.
i read somewhere that turning 3g off worked. it did not.
my voice mail and text message service reads as follows
text messages service center: +1 (312) 314-9810
is it supposed to read like that or what?
please advise.
Problem
I'm having the same problem with SMS, I can't send or recieve any pictures, audio files through messages, nor can I recieve or send bluetooth files once connected to another phone via bluetooth, does anyone have a answer to that?
btw I have flashed my phone at least 4 times. different rom versions until i found one i liked. Now i am barely noticing I can't sms

[Q] Why doesn't anyone receive my text messages?

Hey everyone,
ever since I updated from Android Kitkat to the L preview and the final release of Lollipop, I've had an issue with text messaging. I use the google hangouts app to send my text messages, I've verified my number within the Hangouts app and I've also selected it as my default messaging app. So the problem is: whenever I send a text message, the app says it's been sent through sms and money from my prepaid is taken as well, so I know it was actually processed by my carrier. But for some inexplicable reason, no one I text actually receives the message. I've tried to use an alternative app like tetra and the new stock messaging app from google with the same result. I haven't got a clue what could cause this, but because it occured after the update, I'm guessing it could be on the software side.
So has anyone experienced this and knows how to fix this? All answers are appreciated.
(I've a Dutch carrier, Vodafone)
*edit: Calling works fine.
**edit: fix: Make sure the APN of the hangouts app is the same as your phone's, apparently this may differ which causes complications
***edit: it didn't fix it, reverting to 4.4.4 did
Thubs said:
Hey everyone,
ever since I updated from Android Kitkat to the L preview and the final release of Lollipop, I've had an issue with text messaging. I use the google hangouts app to send my text messages, I've verified my number within the Hangouts app and I've also selected it as my default messaging app. So the problem is: whenever I send a text message, the app says it's been sent through sms and money from my prepaid is taken as well, so I know it was actually processed by my carrier. But for some inexplicable reason, no one I text actually receives the message. I've tried to use an alternative app like tetra and the new stock messaging app from google with the same result. I haven't got a clue what could cause this, but because it occured after the update, I'm guessing it could be on the software side.
So has anyone experienced this and knows how to fix this? All answers are appreciated.
(I've a Dutch carrier, Vodafone)
Click to expand...
Click to collapse
check to make sure that your whole apn is correct
Thubs said:
Hey everyone,
ever since I updated from Android Kitkat to the L preview and the final release of Lollipop, I've had an issue with text messaging. I use the google hangouts app to send my text messages, I've verified my number within the Hangouts app and I've also selected it as my default messaging app. So the problem is: whenever I send a text message, the app says it's been sent through sms and money from my prepaid is taken as well, so I know it was actually processed by my carrier. But for some inexplicable reason, no one I text actually receives the message. I've tried to use an alternative app like tetra and the new stock messaging app from google with the same result. I haven't got a clue what could cause this, but because it occured after the update, I'm guessing it could be on the software side.
So has anyone experienced this and knows how to fix this? All answers are appreciated.
(I've a Dutch carrier, Vodafone)
*edit: Calling works fine.
Click to expand...
Click to collapse
Works for me, Dutch T-Mobile.
simms22 said:
check to make sure that your whole apn is correct
Click to expand...
Click to collapse
Alright did that (double checked it with the carrier settings), but all settings were correct. Also I can receive text messages myself and can also call without any problems.
Thubs said:
Alright did that (double checked it with the carrier settings), but all settings were correct. Also I can receive text messages myself and can also call without any problems.
Click to expand...
Click to collapse
This should be Vodafone`s sms center number +31 654 08 81 000. Or else contact Vodafone to ask for some assistence.
gee2012 said:
This should be Vodafone`s sms center number +31 654 08 81 000. Or else contact Vodafone to ask for some assistence.
Click to expand...
Click to collapse
alright, will do, thanks!
I would like to add something new, it is very strange. I swapped my sim card with another person's sim card who also happens to own a nexus 5. When the sim cards were swapped, we were both able to send each other text messages from both phones and sim cards. But the moment I put my sim card back in my phone and sent a message, the other person didn't receive it. It seems like it isn't the phone's fault neither the sim card, but yet it is. I'm extremely confused.
Thubs said:
I would like to add something new, it is very strange. I swapped my sim card with another person's sim card who also happens to own a nexus 5. When the sim cards were swapped, we were both able to send each other text messages from both phones and sim cards. But the moment I put my sim card back in my phone and sent a message, the other person didn't receive it. It seems like it isn't the phone's fault neither the sim card, but yet it is. I'm extremely confused.
Click to expand...
Click to collapse
did you own/use an iphone and use imessage?
simms22 said:
did you own/use an iphone and use imessage?
Click to expand...
Click to collapse
I do own an ipod which had imessage. It wasn't linked to a phone number but it was linked to the same email as my hangouts. However, my sms has worked fine for months on my nexus 5 and I didn't switch to an iphone at any given moment.
Thubs said:
I do own an ipod which had imessage. It wasn't linked to a phone number but it was linked to the same email as my hangouts. However, my sms has worked fine for months on my nexus 5 and I didn't switch to an iphone at any given moment.
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Click to collapse
no idea then
simms22 said:
no idea then
Click to expand...
Click to collapse
Ah I fixed it! Apparently the APN from my phone's settings can differ from the APN of the hangouts app. By default it was onpda.stm.sk.ca instead of live.vodafone.com, I don't know why or how this is possible. Just glad it's fixed, thanks for the help anyway!
They may have blocked you
Alright I found out what the definitive problem is: Android 5.0
When I reverted to stock 4.4.4 I had NO issues whatsoever. But with the L preview and the official release I did have problems. I also tried to update from the stock 4.4.4 to 5.0 but I still couldn't text. Anway I hope it's just a carrier incompatibility thing that will soon be fixed.
If anyone knows how android 5.0 can impact and or can come up with a way to fix this manually, please let me know!
Additional update, I've contacted my Dutch carrier (Vodafone), and they informed me that they will look into it before the OTA update is released.
Thubs said:
Ah I fixed it! Apparently the APN from my phone's settings can differ from the APN of the hangouts app. By default it was onpda.stm.sk.ca instead of live.vodafone.com, I don't know why or how this is possible. Just glad it's fixed, thanks for the help anyway!
Click to expand...
Click to collapse
Is this a lasting fix for you? Would you share your exact APN and SMSC settings?
Thanks,
Willem
zycho42 said:
Is this a lasting fix for you? Would you share your exact APN and SMSC settings?
Thanks,
Willem
Click to expand...
Click to collapse
Nope it wasn't, it seemed lik a fix because I was able to send a message to 1 person but to no one else. So as I said, I'm back on Kitkat which is actually a permanent fix. I've contacted Vodafone about this issue and they said they will resolve it before the OTA comes out. But I can safely presume that you have the same issue? Let me know!
(My apn is exactly the same as here http://forum.portablegear.nl/mobiel-internet-instellingen-vodafone-apn-t7.html)
Thanks. Yes I'm having the same issue. Also tried those APN settings, but it didn't help.
Well I'm not sure weather it works.. Just give a try
In the settings->apps->Hangouts->uninstall updates
and then try sending some messages ...
if that does not then update the app from the playstore again and then try sending...
If still the problem persists then it is your SIM card problem try PORT or alternate SIM CARD .
Have you tried talking to your phone provider? Might be something on their end.
No it is Lollipop + Hangouts. There is a bug in the way it handles non-US texts. Watch the outgoing number and if it changes to +xx where xx is the country code then that is where your problem is. Google Lollipop country code and you should find some info.
It is also the same reason that I can't SMS short codes from Hangouts using Google Voice because it adds a +1. Hangouts on the PC or the GV app work just fine.
Sent from my Nexus 5 using XDA Free mobile app

US factory Unlocked Galaxy s7 edge SMS "not sent" error. Help!

I bought a brand new s7 edge, USA unlocked version (no carrier specific) and activated it on PP. I had to buy a Pp nano SIM as my previous phone, a verizon S5 , used a micro sim.
Activation went smoothly. My phone rebooted and "programmed" the SIM and I was immediately able to make calls, use data, and send and receive messages.
Then a few hours later, when sending SMS texts, my phone would get stuck sending texts, then after a few minutes report that the message could not be sent. I could retry over and over and it keeps failing.
Now for the strange parts..
1. The recipient is actually getting my texts despite my phone reporting it wasn't sent.
2. Sms works normal if I am on a call when I hit SEND.
3. Mms works normal in all situations.
So I have tried many things.. restoring to defaults, clearing system cache, resetting phone to factory defaults in bootloader.. Turning 4g data off, turning wifi off, and pretty much anything else you might find a on google search. .nothing solves it. I spent hours on PP support calls who had me do everything again, they reset / reprovisioned my sim which made it activate again.. still nothing.
It's driving me crazy getting 100 failed message errors a day.
I am thinking next I may try getting a new Sim.
Another option might be setting up a SIP caller app to use for messaging, like Csipsimple, but I'm not sure what settings to enter for pageplus, or if they even support SIP text & calls.
Please help! Any help is greatly appreciated!
Hello,
try clearing the data of the sms app
or else try another app from play store to see if the problem is from the buildin app
Thank you for the reply. I forgot to mention that yes I have tried that as well. I have cleared the SMS data several times and tried a couple different SMS apps like Google messages, Facebook Messenger, and a few others. They all have the issue.
You may take a look at this thread
https://forum.xda-developers.com/showthread.php?t=1060826
-Hope- said:
Hello,
try clearing the data of the sms app
or else try another app from play store to see if the problem is from the buildin app
Click to expand...
Click to collapse
-Hope- said:
You may take a look at this thread
https://forum.xda-developers.com/showthread.php?t=1060826
Click to expand...
Click to collapse
Thanks! I think you are right about the root of the problem. However the solution may not be so simple for me. The command *#*#INFO#*#* does nothing on my phone. I'm trying to find another way to edit that setting but having trouble. I'll keep searching but it sounds like a new SIM car might also solve it?
First take out your sim and check if its OK my friend asked me about an exact same issue with a note 3, I told them to take out the sim and try another one, we came to know that the sim was damaged by a way or another
-Hope- said:
First take out your sim and check if its OK my friend asked me about an exact same issue with a note 3, I told them to take out the sim and try another one, we came to know that the sim was damaged by a way or another
Click to expand...
Click to collapse
Thanks, I'm happy to order another SIM, however one thing that confuses me is how would the SMS go through fine when I'm on a phone call? If the message center number or sim were corrupted shouldn't it fail on a call as well?
Hello again, a corrupted SIM will surely cause both messaging and calling issues, i may recommend to test another SIM to check if the problem still exist, it yes, then it's from the SIM
and no, the message center isn't related to calls
SuzukiDan7 said:
Thanks, I'm happy to order another SIM, however one thing that confuses me is how would the SMS go through fine when I'm on a phone call? If the message center number or sim were corrupted shouldn't it fail on a call as well?
Click to expand...
Click to collapse
But I would like you to check another sim if available, since it's more like a phone problem and not a sim hmmmmm
Unfortunately I do not have another sim, so I ordered a other one to try and activate with.
Got my new SIM card and activated it today, still having the same problem.. ?
-Hope- said:
But I would like you to check another sim if available, since it's more like a phone problem and not a sim hmmmmm
Click to expand...
Click to collapse
Hope, any more ideas? I'm fresh out!
Is there some way to use a SIP or similar app to send SMS through using my normal number?
Or how about rooting my phone to try to hack the message center number or maybe the SIM card ?
SuzukiDan7 said:
Hope, any more ideas? I'm fresh out!
Is there some way to use a SIP or similar app to send SMS through using my normal number?
Or how about rooting my phone to try to hack the message center number or maybe the SIM card ?
Click to expand...
Click to collapse
Did it happen after an update ?
my question is are you trying to send to your friend or to a premium number such as a service provided by your carrier ?
-Hope- said:
But I would like you to check another sim if available, since it's more like a phone problem and not a sim hmmmmm
Click to expand...
Click to collapse
-Hope- said:
Did it happen after an update ?
my question is are you trying to send to your friend or to a premium number such as a service provided by your carrier ?
Click to expand...
Click to collapse
No it did not happen after any update, and no premium messaging of any kind.
Again the message does get to the recipient, its just my phone giving me the false error that it wasn't sent.
SuzukiDan7 said:
No it did not happen after any update, and no premium messaging of any kind.
Again the message does get to the recipient, its just my phone giving me the false error that it wasn't sent.
Click to expand...
Click to collapse
Try turning both WiFi and mobile data and trying to send
------
1.Install Handcent SMS
2. go to send message settings > delivery report
3. Here you can delete undelivered conversations and end your "messages not sent"
This app seems to work also.
----
Also check your network signal
---
Do another factory reset and try handcent again
-Hope- said:
Try turning both WiFi and mobile data and trying to send
------
1.Install Handcent SMS
2. go to send message settings > delivery report
3. Here you can delete undelivered conversations and end your "messages not sent"
This app seems to work also.
----
Also check your network signal
---
Do another factory reset and try handcent again
Click to expand...
Click to collapse
Have done all of the above, still not working .. haaaalpp
With Handcent I can set it to not vibrate or set off my message notification sound on failed messages, which helps.. but I still get the popups saying it failed.
Again I have to stress that messaging works fine when I'm on a call, where mobile data is not available.. but if I disable mobile data while not on call, it still fails to send. Surely this must suggest a possible solution, although I am not adept enough in Android to say what that is..
Hello,
Message app > settings > more settings
can you capture what do you got there ?

Weird issue can not recieve text messages

Ok so my p40 pro arrived today and i put my sim card in (using straight talk byop at&t sim). i can make calls and use data , i can also send text messages. but the phone will not receive any text messages.
so far i've did the following
factory reset the phone
reset network settings
tried manually entering APN settings
i even tried using Textra
None have worked, whats weird is i got rid of my Mate 30 pro last week and texting worked fine on that phone. Anyone have any suggestions that may help fix the issue?
Ok so i figured out the issue ,and thought id post it here in case anyone has the issue and gets frustrated not being able to receive messages .
so apparently now you have to treat google messages like apples iMessage. you have to "diasble" chat features on google messages before switching sim into a phone that doesn't support google messages natively. i wasn't aware of this needing to be done especially since i had a mate 30 pro 2 weeks ago that i stuck my sim in and it worked perfectly with texting.
so just a heads up if anyone has this same issue like i did.
I imagine the network message settings are wrong, here in the UK they have outgoing and incoming settings, I would compare the message service number from your old handset
EatSleepTechRepeat said:
I imagine the network message settings are wrong, here in the UK they have outgoing and incoming settings, I would compare the message service number from your old handset
Click to expand...
Click to collapse
i found out the issue (noted in my 2nd post) it was actually due to google messages "chat" . but thanks for the suggestion still
MixEvo said:
i found out the issue (noted in my 2nd post) it was actually due to google messages "chat" . but thanks for the suggestion still
Click to expand...
Click to collapse
any time, ive had issues similar in the past, chopping and changing sims in the past. Glad its sorted! :good:

note 10+ Unlocked SMS issues.

Hey All,
Recently been having issues sending SMS. The RCS texts work fine but SMS fail to send most of the time. This is also happening to a friend with the same phone. He's on Version network I'm on AT&T. I'm using Google's Messaging App have tested this with original app. Same issue. Any clues for a fix? This just popped up for us.
Have you tried set message center number?
https://www.att.com/support/article/wireless/KM1108200/
Either your msg center number or your device need reprovisioned. I have the issue with them when I do multiple aim swaps

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