Phone freezes & reboots - Sony Xperia XZ Premium Questions & Answers

Hello everyone!
I wish you having a nice day, here i come with an issue that im facing... The thing is that my Xperia XZ Premium freezes from time to time, sometimes when i unlock it i cant interact with the screen at all, it just show me the last screen i was in then nothing happens besides i click or swipe anything, sometimes im able to use the power botton and lock-unlock the phone and i can use it after that, sometimes it pops ''system ui stopped or not responding'' so press close it and then keep using the mobile and on other occasions i cant even use the power botton, it remains freezed and reboots 1 or 2 minutes later. The other inconvenience is that it just reboots sometimes, it can be in my desk just sitting and it reboots with no apperently reason.
Right now im running completly stock Android 9 with compilation number 47.2.A.10.80, didnt root it or made changes at all besides unistalling some bloatware, i tried software repair with xperia companion twice but it didnt help.

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[Q] Has anyone else had the touch screen stop working after the new update (UK)

My TF has done this three times now since yesterday's FOTA. The device hasn't crashed as I can still use ADB and the notification bar relects the true battery status, time etc. I can also turn the screen on and off with the power button but I can't unlock it due to the screen not accepting touch input.
This happens regardless if use a custom rom or not.
Has anyone else had this experience?
Roach2010 said:
My TF has done this three times now since yesterday's FOTA. The device hasn't crashed as I can still use ADB and the notification bar relects the true battery status, time etc. I can also turn the screen on and off with the power button but I can't unlock it due to the screen not accepting touch input.
This happens regardless if use a custom rom or not.
Has anyone else had this experience?
Click to expand...
Click to collapse
My device had this issue, but with the 3/25(?) firmware (it came from overseas -- Taiwan). I basically thought I had a brick, but yesterday I used not-quite-pristine US system.img via a nandroid backup, and it brought it back to life. Still working, 18 hours later (and with the latest OTA update).
If you still have cwm / nandroid access, PM me and I'll post up the system.img that I used to fix my issue, yesterday. It was basically an image I found on Android Central, and I yaff2'd it and added my own md5sum so that nandroid could recognize it. My ongoing concern is that the permissions could be all screwy and softlinks could be broken. But, given the choice of that versus a bricked tablet, I could live with broken softlinks.
mine has done it 3 time while playing fruit ninja but only while playing that and not whit normal use as browsing and all that
Fisken said:
mine has done it 3 time while playing fruit ninja but only while playing that and not whit normal use as browsing and all that
Click to expand...
Click to collapse
Same here. Touchscreen stopped responding while playing that game, but that happened even before the OTA.
How can you get it to start responding again or force a reboot? I just got mine in the mail, pushed the lock button, and now it won't respond to any of my touches. Stuck at the lock screen.
jonnyktyler said:
How can you get it to start responding again or force a reboot? I just got mine in the mail, pushed the lock button, and now it won't respond to any of my touches. Stuck at the lock screen.
Click to expand...
Click to collapse
Hold the power button for 10-12 seconds to force power it off. Release button. Wait a couple seconds. Power on as normal (a 5-6 second hold down of the power button). If still no joy... you're screwed perhaps.
ok thanks a lot holding the power button down for a long time did force it to turn off, now it's working again.

[Q] Virus or Bricked it ?

Hey Guys, I'd Like to ask a question , very weird going on about my device... Only one time I got that Lovely Icon (exclamation mark) with a phone sign followed by a computer, yes that means that i am in download mode, i fixed it but once i got passed that small error my phone has been acting up.. I've tried CM10 keeps restarting by itself once in a while, I had tried going COMPLETELY going to stuck by using a Youtube video on how to unbrick it... NO luck. This time it freezes up and all applications become unresponsive, Facebook FORCECLOSE and other apps& and restarts, once is in the home screen i hold the power button and i only get one option "POWER OFF" its very weird because I remeber there was "DATA IS SET "ON" ETC, other settings in the phone had been re-enabled for ex. haptic feedback vibration. i had that turned off and it came back on by itself, second setting is the lock screen i cant set up a lock setting because once i press the unlock button and wait about 5 seconds it would go directly to the home screen W/O asking to enter to any patter. I tried gingerbread 2.3.6, with this rom all apps are UNAVAILABLE.. YES they dont open up.. EVEN facebok.. I took out the battery, turned it back on, and once it gets to the "rethink possible" keeps restarting the att motion until it finally restarts the whole phone and it keeps doing this.. I wanted to ask you guys if my phone is bricked or something because is really annoying. Thanks !
A brick would be where you wouldn't be able to boot up. A virus would be wiped out when flashing a new rom. When installing a new rom, did you also format /system? Sometimes that irons out some bugs. Maybe doing a wipe on your dalvik and cache seperatly could help.
Sent from my MB300 using xda app-developers app
Yea, once i last flashed CM10 yeah i did and the problem persits... Right Now im in stock FROYO 2.2 with no luck... I had to switch to my old Mytouch 3G Slide until i fix this issue...

[Q] Touchscreen freezing randomly - please help!

Hi, I've been using ViperS 5.1.2 for some time now on my Sensation XE, and it used to work great for me. But since a few days I've got this really annoying freezing problem and I just cannot find a solution.
The touch screen just freezes without any reason, sometimes after using the phone for half an hour, but most of the time within a few seconds after unlocking the screen. When it freezes, the screen won't respond to anything, also not on the back or home button. If I use the on/off button though, the screen will respond again for one or more seconds. This happens randomly; a lot of times I can't even unlock the screen properly, and the rest of the time I only get the screen working normal for a at most 10 seconds. This way it can take a few minutes just getting to the settings menu, for example. The phone does not report any error; after using the on/off button it just goes on where it froze. Also the phone reacts to tilting the screen. Or when playing a video, this just keeps playing normally. So it seems to be purely the screen itself...
I tried a lot to figure out what could be the cause of this problem: uninstalled a lot of recently installed or updated apps, checked the amount of free space/RAM, cleared cache, Dalvik, used nandroid backups to return to a previous (in the past good working) state, tried if removing the sd card would make any difference and finally flashed the rom again. All to no avail; the problem keeps occurring. At first, after trying out a possible solution like the ones I've mentioned, it looks like this did the trick. Sometimes the phone appears to work normal for at most half an hour. But then the problem occurs again, and will at that point occur at a high frequency.
I am out of idea's right now and am getting quite desperate. I need this phone to work properly badly, as I will go on my vacation in a few days and really need to be able to use some of my apps then. So I do hope somebody can help me out here? Any help would be greatly appreciated!
Does it do this while connected to the charger or usb.??
sent by v.konvict
v.konvict said:
Does it do this while connected to the charger or usb.??
sent by v.konvict
Click to expand...
Click to collapse
Yes, does not make any difference. I found today that the phone is now also acting strange in clockworkmod recovery touch, that's for the first time. Can't properly use the touch screen there either any more, only with hardware buttons. So now I guess this should really be a hardware issue. Maybe the phone is just dying...
Yess its a common thing for our phone to act that way while charging.... It has somtheing to do with its poor grounding. You can find threads to help u with how to solve it.
sent by v.konvict

Sony E3 blue screen of death loop

My phone is not rooted the.bootloader is locked. It's stupid that I can't access the factory menu or root a phone that I personally own.
I've reset my phone through the phone menu. The phone is now in a boot loop. The screen goes blue after 5 minutes everything and the phone restarts. Last week it happened rarely, yesterday it restarts every hour and now I have even less time before the phone restarts.
Safe mode doesn't have an effect on it either.
My guess is that its like a windows blue screen of death relating to memory.
Are there any options left to fix the problem?
Ianol said:
My phone is not rooted the.bootloader is locked. It's stupid that I can't access the factory menu or root a phone that I personally own.
I've reset my phone through the phone menu. The phone is now in a boot loop. The screen goes blue after 5 minutes everything and the phone restarts. Last week it happened rarely, yesterday it restarts every hour and now I have even less time before the phone restarts.
Safe mode doesn't have an effect on it either.
My guess is that its like a windows blue screen of death relating to memory.
Are there any options left to fix the problem?
Click to expand...
Click to collapse
Open sony companion
And select repair my phone.
same happens to my xperia m4 aqua after updating to marshmallow. any solution?

S7 exynos freeze and reboot and freeze again on boot screen even in safe mode and recovery mode

hi all, ive had my s7 for 3 years now, amazing phone, but a few weeks ago this freezing reboot problem appeared and idk whats going on, my phone isnt rooted, and ive never messed with custom OS or any of that, its on android 7 stock, the battery is still good, but im wondering if this freezing problem is software or hardware related, when it freezes and reboots it gets stuck on the first logo, if i dont force it to shut off it will stay that way or keep rebooting till it runs out of battery, so after i force it to shut off sometimes it reboots immediatly and sometimes it stays black for a while and boots randomly, i try to go into recovery menu and most times it freezes on no command screen and if i leave it there the phone gets incredibly hot, so i force shut it again and this time with the charger connected so it shows charging icon as if its shut down... i leave it for a while then turn it on and its working untill it freezes again... i am considering installing lineage os incase the firmware is corrupt but im not very familiar with all of this and after reading other posts where the user did way more complicated stuff and the problem maintained... im not sure if its really gonna work, so im looking for advice on here

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