Anyone rma to OnePlus? - OnePlus 7 Pro Questions & Answers

I am sending my op7pro in for my proximity sensor basically not working. I know they don't work good, but mine just flat out sucks. I'm also having an issue with when using speakerphone, most times no one can hear me. I have to use ear piece, then they can hear me. Does op just send a replacement? Or try to fix it? Just curious. Thanks

What's wrong with your proximity sensor? I'm having some trouble with it freaking out sometimes when I'm in a call.

Superguy said:
What's wrong with your proximity sensor? I'm having some trouble with it freaking out sometimes when I'm in a call.
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Its just not working. Also half the times i try to use speakerphone, the person on other end cant hear me. Definitely a defective phone.

suzook said:
Its just not working. Also half the times i try to use speakerphone, the person on other end cant hear me. Definitely a defective phone.
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They will try and fix it before replacing it.

suzook said:
Its just not working. Also half the times i try to use speakerphone, the person on other end cant hear me. Definitely a defective phone.
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Jep u allready said this. But Not wat is wrong with the sensor.

Related

[Q] call/sound quality?

does anyone else have problems with the sound quality in calls? i hear the person fine on my end but they always tell me that my voice sounds muffled or they cant hear me i had an otterbox defender case on and thought it might be blocking the mic some so i took it off and still i have the same problem anyone kno how to fix this?
My gf usually complains when we talk but the issue is me not holding the phone correctly. Try seeing if maybe your holding the phone a bit far from your mouth or half covering the mic with your hand.
kishke said:
My gf usually complains when we talk but the issue is me not holding the phone correctly. Try seeing if maybe your holding the phone a bit far from your mouth or half covering the mic with your hand.
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thanks ill try that and see if it works if not i guess ill be getting the note
It's the noise reduction on the phone that's doing that to you, happens to everyone once in a while. Turn it off the in the settings if need be. Otherwise raise your voice momentarily and then talk again normally and it won't happen any more.
Sent from my SGH-T989 using Tapatalk
kr3w1337 said:
It's the noise reduction on the phone that's doing that to you, happens to everyone once in a while. Turn it off the in the settings if need be. Otherwise raise your voice momentarily and then talk again normally and it won't happen any more.
Sent from my SGH-T989 using Tapatalk
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Do you have an issues with background noise when you turn off the settings?
kr3w1337 said:
It's the noise reduction on the phone that's doing that to you, happens to everyone once in a while. Turn it off the in the settings if need be. Otherwise raise your voice momentarily and then talk again normally and it won't happen any more.
Sent from my SGH-T989 using Tapatalk
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Shutting off noise suppression worked for me as well.
Curh said:
Do you have an issues with background noise when you turn off the settings?
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No I haven't had issues with background noise since Iv'e shut it off.
I have the same issue as well , I just checked on my noise suppression setting is off.... it's starting to annoy me a lot as people tend to complain all the time that they cannot hear me
desilva79 said:
I have the same issue as well , I just checked on my noise suppression setting is off.... it's starting to annoy me a lot as people tend to complain all the time that they cannot hear me
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I only had the issue when on speaker phone. Unticking noise suppression fixed mine, now everyone is happy

Left speaker is louder

For some reason, the left speaker is louder than the right. Is this a common problem? I don't want to have to send my Note away since I use it at uni...
Look in here
Carrl said:
For some reason, the left speaker is louder than the right. Is this a common problem? I don't want to have to send my Note away since I use it at uni...
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Settings, accessibility, hearing, sound balance.
greyoldchief said:
Settings, accessibility, hearing, sound balance.
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This is only for earphones.
Sound balance either hardware return to vendor or factory reset after backing up data .
jje
Carrl said:
For some reason, the left speaker is louder than the right. Is this a common problem? I don't want to have to send my Note away since I use it at uni...
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Yes mine is like that as well.
But I didn't dare to send it to the service center and I also use it all the time.
virotiger said:
Yes mine is like that as well.
But I didn't dare to send it to the service center and I also use it all the time.
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Yes. I am also having this issue. Anyone know why. This would be my third return for it.
It's because is made by Lefties in South Corea!!!!(just a stupid joke ). I got mine yesterday so I'll keep and eye on it....

[Q] Dodgy mic when in call.

My gf has been complaining ever since I got this phone that she cant hear me when I'm talking and that I sound all muffled. Been searching around on here and google and found a few others with this issue...Is this with everyone's device?! Or is it only a few that are having this issue?! I dont want to go back to my s4 I was hoping to sell it this week!!
RMA looks like it will take a few weeks too, but if all of them are like this..
I am also having this problem. Friends complain of low/soft voice. Zero problems on speaker, video recordings, and inline mic. Maybe a software issue?
Sent from my Nexus 5 using xda app-developers app
exxpired said:
My gf has been complaining ever since I got this phone that she cant hear me when I'm talking and that I sound all muffled. Been searching around on here and google and found a few others with this issue...Is this with everyone's device?! Or is it only a few that are having this issue?! I dont want to go back to my s4 I was hoping to sell it this week!!
RMA looks like it will take a few weeks too, but if all of them are like this..
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Can you try covering the microphone on the top of the phone (maybe with your finger) while your on the call and see it she hears you any better?
I think the noise cancelling mic may be causing issues for some of us. Let me know.
jasbur17 said:
Can you try covering the microphone on the top of the phone (maybe with your finger) while your on the call and see it she hears you any better?
I think the noise cancelling mic may be causing issues for some of us. Let me know.
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First try didn't seem to make a difference... Will try again tomorrow
Sent from my Nexus 5 using Tapatalk
jasbur17 said:
Can you try covering the microphone on the top of the phone (maybe with your finger) while your on the call and see it she hears you any better?
I think the noise cancelling mic may be causing issues for some of us. Let me know.
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Right so I left myself loads of voicemails.
Putting some bluetack on the noice cancellation mic does make all the difference in the world!
N/C Covered up:
Test 1: Speak normally on the phone Result: Can hear fine
Test 2: Speak with the phone a little away from my face (not on loudspeaker): Still hear fine
N/C Uncovered:
Test 1: Speak normally on the phone Result: Can hear okay
Test 2: Speak with the phone a little away from my face (not on loudspeaker): Cant hear anything very very faint
Test 3: Speak with the phone on loudspeaker Result: Can hear fine.
I made a thread a few days ago with mic concerns too but only when I was taking on speakerphone... I'm assuming it has something to do with noise cancelation
I was driving on the freeway today and talking on the phone with the speaker phone setting on, and the other person kept saying it sounded like I was getting disconnected. However, when I was at a stop or driving slower (without much background noise) it was fine.
Has anyone else ran into this issue? Or any issue using the speaker phone for phone calls?
Talking on the phone through the earpiece worked fine.
I'm trying to figure out if this is a hardware issue so I can get an exchange.
OTSS said:
I made a thread a few days ago with mic concerns too but only when I was taking on speakerphone... I'm assuming it has something to do with noise cancelation
I was driving on the freeway today and talking on the phone with the speaker phone setting on, and the other person kept saying it sounded like I was getting disconnected. However, when I was at a stop or driving slower (without much background noise) it was fine.
Has anyone else ran into this issue? Or any issue using the speaker phone for phone calls?
Talking on the phone through the earpiece worked fine.
I'm trying to figure out if this is a hardware issue so I can get an exchange.
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Speaking on the phone headset is fine for me, unless i move a little away from the mic, so if im not holding the phone directly to my cheek it starts to get quiet and cut up! I tried factory reset, removing all mods, kernel still seems the same. Its really annoying bcuase any slight movement away from my face and I get complaints from the other end saying they cant hear me! Spoke to google and they said just send it back, but im willing to pay £350 and wait 3 weeks for a new handset if they dont have stock..Im short on cash right now!
exxpired said:
Speaking on the phone headset is fine for me, unless i move a little away from the mic, so if im not holding the phone directly to my cheek it starts to get quiet and cut up! I tried factory reset, removing all mods, kernel still seems the same. Its really annoying bcuase any slight movement away from my face and I get complaints from the other end saying they cant hear me! Spoke to google and they said just send it back, but im willing to pay £350 and wait 3 weeks for a new handset if they dont have stock..Im short on cash right now!
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I don't think you'll have any luck with a replacement. In other threads I noted that I had this same issue with the Galaxy S3 and a replacement didn't make any difference. I think it's just the tone/pitch of some voices that get seen as background noise. Anyway, on the S3 someone pointed me to a setting to turn off noise reduction and that fixed my problem. I don't think the N5 has such a setting.
jasbur17 said:
I don't think you'll have any luck with a replacement. In other threads I noted that I had this same issue with the Galaxy S3 and a replacement didn't make any difference. I think it's just the tone/pitch of some voices that get seen as background noise. Anyway, on the S3 someone pointed me to a setting to turn off noise reduction and that fixed my problem. I don't think the N5 has such a setting.
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I had an s4&s3 and never had this problem before :/
exxpired said:
I had an s4&s3 and never had this problem before :/
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I never had it with the S4 either. I had one of the first international S3s. I flashed alot of ROMs and at some point I stopped having to change the setting, so it must have been fixed in an updated ROM.
jasbur17 said:
I never had it with the S4 either. I had one of the first international S3s. I flashed alot of ROMs and at some point I stopped having to change the setting, so it must have been fixed in an updated ROM.
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Well, I just increased my overdraft to cover the cost of the replacement while I sell my s4, I really cant go back to it...this phone is t fast to leave. Im on the phone to google now for a replacement just to test it..make me feel better that it may just be software
I've also been getting complaints from my wife about barely hearing me sometimes. I then called for an RMA and ironically, I was talking to Google Support using the N5 and the conversation went without a hitch. I still followed through with the RMA purchase but will continue to test my N5 and see if this problem persists. I can cancel the order within the next couple of days if I find that my N5 is fine, or if it is shipped before I can cancel, then I will just return the new one, or keep it for my wife, or sell it for a small profit. I hope that it's just my wife's hearing cuz I really love this phone.
donkeyhitman said:
I've also been getting complaints from my wife about barely hearing me sometimes. I then called for an RMA and ironically, I was talking to Google Support using the N5 and the conversation went without a hitch. I still followed through with the RMA purchase but will continue to test my N5 and see if this problem persists. I can cancel the order within the next couple of days if I find that my N5 is fine, or if it is shipped before I can cancel, then I will just return the new one, or keep it for my wife, or sell it for a small profit. I hope that it's just my wife's hearing cuz I really love this phone.
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I actually gave the kind lady an example of when it happens and her reply was "sorry sir, I didn't quite get that"
Sent from my Nexus 5 using Tapatalk
I fixed it for myself by editing build.prop.
I changed persist.audio.fluence.voicecall=true to false.
That disabled the noise cancellation for normal calls.
The fix for those without root would be to cover the secondary mic on the top of the phone I guess.
greenkabbage said:
I fixed it for myself by editing build.prop.
I changed persist.audio.fluence.voicecall=true to false.
That disabled the noise cancellation for normal calls.
The fix for those without root would be to cover the secondary mic on the top of the phone I guess.
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Been looking for this option everywhere!! Going to try it now, Thanks!
EDIT:
Sir, I do indeed love you
Seems alot better.
Although it you can hear more noise in the background but hey.
DELETE
I had this issue and applied the fix shown above by editing the props file.... now people I call are reporting an echo their end!!!
liltbrockie said:
I had this issue and applied the fix shown above by editing the props file.... now people I call are reporting an echo their end!!!
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Wish I could explain to Google that by turning noice cancellation off it fixes it kinda... But then id have to confess on rooting :/
Noticed it's pretty hard to talk outside.. Walking along a road.. Left myself a voice mail after my Gf complained about the noise (God she moans) sounds of cars going past really load... My replacement unit should be here tomorrow.. I hope it's not equally ****ed
Sent from my Nexus 5 using Tapatalk
I've been using the phone for a couple of days and all calls have sounded perfect, but today I finally talked to my wife with her new N5 and my N5 and I have to tell you it sounds horrible. The mic on these on the other side sounds dull and low. I hope this gets fixed with a software update. How is the fix with the build props working for you guys. I'm tempted on trying it out. I could hardly hear my wife, (maybe that's a good thing).
cral said:
I've been using the phone for a couple of days and all calls have sounded perfect, but today I finally talked to my wife with her new N5 and my N5 and I have to tell you it sounds horrible. The mic on these on the other side sounds dull and low. I hope this gets fixed with a software update. How is the fix with the build props working for you guys. I'm tempted on trying it out. I could hardly hear my wife, (maybe that's a good thing).
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I can tell you my Gf can hear me better now.. Seems like the mic is now over sensitive now though with noise cancellation turned off
Sent from my Nexus 5 using Tapatalk

[Q] Mic cuts out?

EDIT: Covering either one of the mics distorts sound in a phonecall.
Problem solved
Grizzly3124 said:
I have been noticing this since I got the phone last week and I couldn't really figure out why it was happening.
During a phone call I finally found out that the recipient couldn't hear my voice properly, even though I hadn't changed my tone at all, when the phone was kept in a landscape manner.
Has anyone else been having the same problem?
I'm guessing this is a software that, if it has been signaled to Google, could be fixed with an update.
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I have similar issues. When I'm lying down in bed and the phone is almost upside down with that top mic port touching the pillow under my head, people can't hear me at all. The bottom mic stops working or something. I have to make room between the phone and the pillow to get them to hear me again. Hopefully a software/noise cancellation issue.
ra990 said:
I have similar issues. When I'm lying down in bed and the phone is almost upside down with that top mic port touching the pillow under my head, people can't hear me at all. The bottom mic stops working or something. I have to make room between the phone and the pillow to get them to hear me again. Hopefully a software/noise cancellation issue.
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I figured out the problem. I was simply covering the secondary mic (top of the phone). I did a few trial and errors and found that was the problem. So no hardware/software issue, it was just a simple case of mishandling the phone
I hope this is the same for you! :victory:
ra990 said:
I have similar issues. When I'm lying down in bed and the phone is almost upside down with that top mic port touching the pillow under my head, people can't hear me at all. The bottom mic stops working or something. I have to make room between the phone and the pillow to get them to hear me again. Hopefully a software/noise cancellation issue.
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Thank you! I was wondering why this was happening. I had the phone upside down so the top mic was touching the pillow.
mcored said:
Thank you! I was wondering why this was happening. I had the phone upside down so the top mic was touching the pillow.
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Why it should happen? it is not like this in other phones. the top microphone is for talking on speaker mode. why the bottom microphone stops working when you are laying down?
it is weird.
So, this morning, when i tried to make some calls ( or others call me) my mic is dead also (and everywhere else, google now, video/sound rec -just hiss-) only works when the speakerphone is on, then it works fine, when i close the speaker from the call, mic is dead...
The noise cancelation is not covered with anything ( tried to also cover it with my finger to test) and nothing works... only when the speaker on calls is on...
Anyone found anything about this ?
Bloodimirgr said:
So, this morning, when i tried to make some calls ( or others call me) my mic is dead also (and everywhere else, google now, video/sound rec -just hiss-) only works when the speakerphone is on, then it works fine, when i close the speaker from the call, mic is dead...
The noise cancelation is not covered with anything ( tried to also cover it with my finger to test) and nothing works... only when the speaker on calls is on...
Anyone found anything about this ?
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I have exactly the same issue. Did you resolve it with your phone?
Yeah... The noise cancelation mic was dead. I had to replace it... It was about 30 euro
Sent from my Nexus 5 using XDA Free mobile app
Thanks for the reply. Very interesting. I have read so much about this issue and this is the first time I have heard that the noise cancellation mic had to be replaced. Where did you pick up the part? Did you do the repair yourself? Any tips or guidance?
i got it from LG, replaced it myself, its nothing much if you got some tools to correctly open the phone.

Weak vibration?

Anybody else find that the vibration is incredibly weak?
Even when I have it in my hand and the phone rings I can barely feel it. I can't find a way to adjust the vibration strength in the settings menu.
looks like it's just mine then. I can hear it vibrating but can't feel anything. Guess I will have to send it back.
mine is fairly week as well, but it is not too bad. also if it vibrates on the desk, it is stupidly loud. so if yours is not stupidly loud on the desk, then yours might have a problem (or mine )
ferdzso said:
mine is fairly week as well, but it is not too bad. also if it vibrates on the desk, it is stupidly loud. so if yours is not stupidly loud on the desk, then yours might have a problem (or mine )
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mine is not loud on a desk at all. Can barely hear it.
s4vva said:
mine is not loud on a desk at all. Can barely hear it.
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it might be faulty then :/ I have it in the case that came with the phone, that might be the reason it is loud.
ferdzso said:
it might be faulty then :/ I have it in the case that came with the phone, that might be the reason it is loud.
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I also have it in the case that came in the box. Seems faulty to me. Sending it back for a refund since I am still entitled to.
s4vva said:
I also have it in the case that came in the box. Seems faulty to me. Sending it back for a refund since I am still entitled to.
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yep, it is probably safer just to return it. let us know how it goes. hopefully without any issues
So, how was it? The vibration motor is defect or the phone really have a week vibration?

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