Hey guys,
Reporting a shocking incident and service feedback from Google support outsourced to B2X in India.
A week back I encountered a display flickering issue all of sudden while I was trying to click few photos on my Pixel 3 XL. I assumed it was a glitch and I reset my phone, but the issue remained same and I immediately called Google support for further help, they assigned a field engineer for further checks (Ticket - GL0068474)
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The field engineer arrived next day and he examined phone and informed that this is a display issue and the same will be replaced since there is no physical damage and Phone is in good condition (he mentioned the same in the Job sheet & a copy was also given to me)
After 4-5 days I receive a shocking mail from B2X team telling I need to pay Rs. 19637/- (approx 285$) as repair charges since my phone has severe damage. (which is nothing but a lie as my phone never had any physical damage which also confirmed by the B2X engineer, I even have video proofs that my phone never had any damages).
I was completely shocked to receive such response from Google/B2X and I immediately reached out toe Google support team to get this escalated, they accepted the escalation and it has been 2 days now and I have not received any further updates from either Google or B2X
I am now worried that Google will ignore this and send the phone back to me unpaired
How do I take this forward
Mark this details to Google Twitter and Google support email with all proofs including the video
Sent from my Pixel 3 using Tapatalk
have done all that, patiently awaiting their positive response now but I am not hopeful
never ever thought a Company like Google would provide after sales service in this manner, this is where Apple wins hands down.
In all fairness, most companies would just give a new phone and deny the problem.
If there's anything I've learned from my time in the military... Be annoying about it until the issue gets resolved, be extremely persistent.
is there anyway that I can get mail IDs of Google heads in India or even mr Pichai ?
Related
Yeah, as unbelievable as it sounds it's quite true. My friend saw a table in a skip outside a charity shop the other day that she thought she would take and restore. When she took it out she noticed something heavy wrapped in newspaper and several old Samsung (D400 type) mobile phones in the skip.
When she unwrapped an iPad she brought it to me to examine. It has a white front and a silver back with model: A1458 written on it. I couldn't turn it on as the battery is dead which is indicated by the battery symbol that appears on the LCD when the power button is pushed.
The charge / USB socket looks to be the new iPhone 5 socket for which I do not have a cable for at present so I was unable to tell what spec it was.
I tried to register it with Apple but when it asked for date of purchase (I made one up of about a week old) the website asked me to provide proof of purchase information and would not show me any details about it.
I found another site that claimed to I.D it by it's serial number and I took a picture of it (attached).
So tomorrow I will get a lead and see if any owner info is on it and if so contact them to find out what they did with it. However I have a feeling this is not going to be registered to anyone (if it powers up).
My friend just wants to sell it.
Can anyone give me some advice on the best course of action? I really don't want to just hand it in to the filth so some copper can give it to his brat in 6 months!
Cheers
Phill.
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I highly doubt someone just discarded an iPad 4...do the right thing and take it to an Apple store and have them track down the rightful owner...if the owner can't be contacted or did, in fact, discard it...then have fun selling it or keeping it.
Sent from my Galaxy Nexus using xda premium
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Windows phone 8 Can not be a lot of features that make all people spend a lot of money to upgrade to new devices and about 20% of the windows phone users do not need to spend a lot of money
Why Microsoft Stopped Skype Services for windows phone 7.8 !! >>> Skype Paid services
I agree, 8 does not offer enough for the money over 7.8 for me to want to upgrade my perfectly working Radar. Well, perfectly until recently when Maps suddenly stopped being able to find any business or POI...
As of september it can't find any business or POI (starbucks, gas station, library, etc.), only cities and street names. I ditched the stock ROM and flashed deepshining WP7.8 so I can use the Nokia Here Maps and Drive.
What's really gets me though is I noticed the business search still works after a factory reset, but only until a few mins in when the phone finishes configuring itself. That is with the sim in, and If i leave the sim out while it configures and put it in afterwards it works for a few hours before it suddenly stops. This means the service is there and perfectly useable by the old app. It's like it must be some configuration finally completing and changing some setting to disable it. This really ticks Me off.
I'm going to try to pull a reg backup right after reset while it's still working and compare it to one from after it dies, not sure where and which hive to start looking in though, so if anyone can point me in the right direction that would be much appreciated.
Nevermind They also broke the search button: http://wmpoweruser.com/did-microsoft-break-the-windows-phone-7-8-bing-search-feature/
P.S. I called T-Mobile TS about the issue and they've had other reports, so I'm not the only one. They tried to three-way call HTC about it to ask some qs, but ended up just sending me to them by mistake, anyway HTC pointed the finger at MS and gave Me their number. Good luck with that eh.
UPDATE - FIX FOUND!: http://forum.xda-developers.com/win...-business-poi-search-disabled-ms-fix-t3229083
in short, it's a business... :silly:
but wait, the Windows Phone 8.1 support will ends on Jul 11, 2017
p.s.: to tell the true, it's just too sad to see how the great idea is buried alive...
Received the phone yesterday afternoon and everything was great for the first three hours. After updating to the latest version and reinstalling apps from Play, the screen flickered and started ghosting a line of pixels stretched vertically over the bottom third of the screen (images and video below). It doesn't appears to be a hardware issue as the ghosting moves with animations, but it does appear during boot as well. I've factory reset without any difference, and have flashed the current firmware images (cm-11.0-XNPH33R-bacon-signed-fastboot) without any luck.
Booting
Notification drawer
App drawer
Video
Any ideas?
EDIT: I didn't have my brightness all the way up; the issue persists during transistions.
Sorry about that, you can try RMA. If it's also in Fastboot mode, you have two options: a) Write OnePlusOne and ask for repair(tooks long!!) b) Buy another phone.
You should try a custom kernel. As the stock kernel for 33r doesn't have the display commits that custom kernels have. I recommend Franco kernel. If the problem persists, then I'm afraid you'll have to RMA.
It is surely hardware.
Sent from my Oneplus One
mine too.....
Got mine 5 days ago and was in the middle of a game last night and the exact same thing is happening..... I put in a request for an RMA already but the whole process takes about a month from what i have read.... Didn't see a similar issue in a search of their forums but it is interesting that our phones came from the same batch likely and have the same issue....grrr
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Yep, same thing exactly. Rolling the dice on RMA. :/
any progress?
peterochford said:
Yep, same thing exactly. Rolling the dice on RMA. :/
Click to expand...
Click to collapse
So I am debating filing a paypal claim. Reading the reports of the RMA process on their forum I am wondering if I will get a functioning device within the paypal buyer's protection timeframe. After several emails and pointless software fix attempts back and forth I finally got their support person to say they would forward me to an RMA specialist... but who knows how long that will take and given time frames I think it is very likely the 45 days will run out on 10/5/14 before I receive a replacement device. Any luck on your end?
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Just a quick warning, recently a number of new accounts have been targeting Honor 20, Honor 20 Pro, and Honor View 20 owners by sending them unsolicited DMs offering to purchase their phone or the build.prop* file for more than double the original value of the device. THIS IS A SCAM. The user is likely intending to use the phone to claim certain in-game promotional items without actually paying. If you engage with them, one of two things may happen:
- They will insist that you send your phone to them first before they pay, but once they receive your phone they never pay up.
- They will pay you, but then use PayPal to force a chargeback and reclaim their payment even if you legitimately send them the phone.
Also, offering to trade phones is against the XDA Forum Rules, clause 7.
Remember, if it sounds too good to be true, it probably is a scam.
* PS. With regards to why people are so interested in the build.prop file, at some point there may have been a rumour that the file contained unique device serial numbers that could be used to spoof someone's device and claim promotional items without their consent. However, this appeared to be a false claim because the build.prop only contains system configurations and hardware model numbers, neither of which can be used for AppGallery redemptions. Sadly, it doesn't seem to have stopped these people from continually begging for the file. You also need root access to read/overwrite this file so if anyone tells you that they need your file to "repair" theirs, it's likely a lie.
Yes they are all fake. I have been ignoring such messages on xda, Facebook and Instagram for codes which they asly in terms of some help or some help with issue and thinks users are fool to be trapped in their scams but in fact people are smarter than they think
Aaaaah Fortnite.... ?
That what you get when you register for all those phone ''unlocking'' sites. Scammers get your full info and then spam the f.. out of you.
Huawei/Honor devices cannot be unlocked, because officially it is not possible, period!
Hello everyone. It's been a minute since I've posted anything on this site. In January this year I decided to upgrade from my aging Blackberry Priv to one of these phones. I've been using it without any issues until early this morning when I tried to look at my notifications and the screen wouldn't light up. It was working fine all throughout the day, and I don't recall the battery being below 50%. It is unresponsive when I plug it into the wall adapter or my PC, however the PC seems to pick it up as a device called "QUSB__BULK."
The phone is running stock Android, and I only charge it with the wall adapter it came with and occasionally my PC. I only have a few social media and email apps on it. I had the Open Camera app on it, and I'm a little sus of it since there have been times where I would wake the phone up and the camera would just randomly open. It seems like it would bog the phone down a bit when this would happen. I installed the app because I didn't like the way the stock app processed audio while recording videos. The app gave me the ability to record raw audio which worked fine aside from slightly lower volume.
Does anyone have any ideas on what could have caused this?
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Figured I'd bump this for an update. I contacted the company shortly after I made this post about the phone. The phone was covered under warranty, and they told me to ship it to them for repairs. I shipped it in June and have contacted them a few times since. I'm suspecting that there was some kind of defect in the motherboard since I'm apparently not the only one who has had this issue. I found a post on another forum dating back to last year from someone with the same experience as me where their phone just randomly said "ight, Imma head out." It's been quite a while since I sent it off, which adds to my suspicion that it was a board issue given the whole chip shortage we're going through. I'll update this post if anything comes up in the future. I miss that phone. Been using an iPhone since I sent it off. It's okay I guess, but man do I miss that keyboard.
Update on the phone - I was contacted by F(X) Tec about four days ago. My phone has been repaired and shipped to the US. I should be getting it back by Wednesday. They did not specify what actually caused the issue with it. Hopefully, once I get it back it won't have any further issues.