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So, as someone living and working in China, I've been super excited following up on the Xiaomi Phone. When they released the price as 2000 RMB (about $310 USD), I knew it had to be fake, or there was some serious funny business. The numbers just don't add up.
Engadget recently had a review of the Xiaomi phone and had it benchmarking near the Galaxy S 2 in several tests, so I think it makes sense to compare these two:
SGS 2 Advantages: Super AMOLED screen; 4.3 inch screen (vs 4 inch); forward facing camera; 1080p video recording (vs 720p); onboard storage (16 GB vs 4 GB); slightly smaller footprint.
Xiaomi Advantages: Price; processor speed (1.5 Ghz vs 1.2); battery (1930 mAh vs 1650); GLONASS and GPS tracking; highly customizable UI out of the box.
In China, the SGS2 retails for about 4300 RMB (about $670 USD). So how does a phone which is in the SGS2's ballpark retail for less than half the price?
It gets even more peculiar. Here are some questions Xiaomi hasn't cleared up(or at least I haven't seen their responses yet):
1) Xiaomi uses a Qualcomm processor and a LCD screen from Sharp (Japanese import). So they can't be using local parts to save costs, how are they able to offer the phone at only $310?
2) Local competitors like Huawei and ZTE who have much more experience in manufacturing (and much more leverage with suppliers) have yet to produce a phone remotely like this. Also, their closest local competition in terms of specs is something like the Huawei Honor, a single core phone that retails for about $400. Yet Xiaomi, which has never produced hardware before is getting better deals than these guys on components? Samsung also does component development in-house, but Xiaomi is getting better pricing than Samsung?
3) Xiaomi was originally a software developer. How did they pull a piece of impressive hardware like this out of nowhere?
4) Why retail for $310? They could sell it for $500 and it would still be way cheaper than an SGS2. Hell, I paid more than 2000 RMB for the crappy 2 year old Nokia I'm still using over here.
My Chinese is OK so I've been trying to read more on the Xiaomi forums, but I haven't really gotten any new information, other than there's something like 300,000 preorders already. I figure there's got to be some serious funny business going on. Probably:
a) ridiculous free loans and/or development assistance from the government to built up national prestige; or
b) copying another phone's internals verbatim; or
c) fake components of some kind
It looked really smooth in the Engadget video, so I'm inclined to be believe it's option A. Good for consumers I guess, but probably lousy if you're a Chinese taxpayer. Any ideas on why the price is so low?
Smaller companies tend to do these kind of things.
However I'm interested as well.
I believe that it's one part 'a' and another that generally huawei and zte have primarily been marketed for export (to SE Asia, India, EU) but the government is really trying to subsidize local start ups to fight imports (like HTC, Sony, etc...) and get Chinese to spend their money on Chinese things. But if a Chinese phone were 3000 RMB and a Korean or Japanese phone was also 3000 RMB, no one would get the Chinese phone for obvious reasons.
so basically you just made up a thread without any evidence and full of speculation accusing Xiaomi not being legit.
india are making ARM Cortex 9 phones with 4 GB for only $35
if they can do it, so can china
lol
Mmmhmm .
I don't why people have so much comments , no offence though .
Forever living in my Galaxy Ace using XDA App
I support you , and do your know meizu'M9 or MX?
hehe
it is good for everyone. thank you!
AllGamer said:
india are making ARM Cortex 9 phones with 4 GB for only $35
if they can do it, so can china
lol
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Seriously?
cdesai said:
Seriously?
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yes, there is a post with the pictures and spec here in the forum
aprox 5 days old
it's made for the india school system
Hi it's my first post and I have no exact figures to support this other than a simple comparison to another industry.
I remember hearing from someone that the mark up on mobile phones (this was a while ago) was a few hundred percent. Remember that it doesn't cost 800 dollars to make a phone and the people that usually make it in third world manufacturing companies or places with poor working conditions only get paid a few dollars an hour to make your 800 dollar phones.
our
My comparison industry is optometry. The following information comes from someone I know who is an optometrist:
"Frames like Gucci and Prada cost $3 per frame to make. In the stores you pay $500 dollars to buy them. That is an insane mark up. However they can't retail it cheaper because of an agreement in place to prevent the devaluation of the brand."
I am sure the same thing happens in the cell phone industry.
Just thought that this might put the legitimacy of the phone in perspective.
Thanks for your time.
andao79 said:
So, as someone living and working in China, I've been super excited following up on the Xiaomi Phone. When they released the price as 2000 RMB (about $310 USD), I knew it had to be fake, or there was some serious funny business. The numbers just don't add up.
Engadget recently had a review of the Xiaomi phone and had it benchmarking near the Galaxy S 2 in several tests, so I think it makes sense to compare these two:
SGS 2 Advantages: Super AMOLED screen; 4.3 inch screen (vs 4 inch); forward facing camera; 1080p video recording (vs 720p); onboard storage (16 GB vs 4 GB); slightly smaller footprint.
Xiaomi Advantages: Price; processor speed (1.5 Ghz vs 1.2); battery (1930 mAh vs 1650); GLONASS and GPS tracking; highly customizable UI out of the box.
In China, the SGS2 retails for about 4300 RMB (about $670 USD). So how does a phone which is in the SGS2's ballpark retail for less than half the price?
It gets even more peculiar. Here are some questions Xiaomi hasn't cleared up(or at least I haven't seen their responses yet):
1) Xiaomi uses a Qualcomm processor and a LCD screen from Sharp (Japanese import). So they can't be using local parts to save costs, how are they able to offer the phone at only $310?
2) Local competitors like Huawei and ZTE who have much more experience in manufacturing (and much more leverage with suppliers) have yet to produce a phone remotely like this. Also, their closest local competition in terms of specs is something like the Huawei Honor, a single core phone that retails for about $400. Yet Xiaomi, which has never produced hardware before is getting better deals than these guys on components? Samsung also does component development in-house, but Xiaomi is getting better pricing than Samsung?
3) Xiaomi was originally a software developer. How did they pull a piece of impressive hardware like this out of nowhere?
4) Why retail for $310? They could sell it for $500 and it would still be way cheaper than an SGS2. Hell, I paid more than 2000 RMB for the crappy 2 year old Nokia I'm still using over here.
My Chinese is OK so I've been trying to read more on the Xiaomi forums, but I haven't really gotten any new information, other than there's something like 300,000 preorders already. I figure there's got to be some serious funny business going on. Probably:
a) ridiculous free loans and/or development assistance from the government to built up national prestige; or
b) copying another phone's internals verbatim; or
c) fake components of some kind
It looked really smooth in the Engadget video, so I'm inclined to be believe it's option A. Good for consumers I guess, but probably lousy if you're a Chinese taxpayer. Any ideas on why the price is so low?
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I'd get the M9 or M9x ( or something.. Quad Core? HELLOOOOO )
I don't see why someone would get a device ONLY for Miui, most phones out there have a build of MIUI.
You really think that $600 phone costs $600 to make?
The markup on electrical goods from brand names can be over 200%
My point is not really related to the idea of a markup, I KNOW all cell phones have a dramatic markup, and I read not long ago an iPhone 4 costs about $180 to make, while they retail for something like $600 out of contract.
I'm more interested in a) How did this company come out of nowhere with this sort of hardware? and b) They don't NEED to sell it for 2000 RMB for it to be a hit. They could have sold it for $400-450 and it would have still been a hell of a lot cheaper than a Galaxy S 2.
That, coupled with the fact that the big guns in China (Meizu, Huawei, ZTE) are not even in the same ballpark with specs or price, is really weird.
If i can demo one and it works well, i'll definitely pick one up, but there must be some serious funny business behind the scenes.
Why must there be funny business?
Well, you can build a cheap phone if you want.
The question is: can you sell it cheap?
Operating costs, brand advertisement etc. They have no problem there, they just build a phone having no ad space on western media.They can do it, they are smart enough.Plus: we enthusiasts are their advertisement plan, we buy it for cheap, all our friends will buy it.
It's a win win scenario.My 2 eurocents.
andao79 said:
My point is not really related to the idea of a markup, I KNOW all cell phones have a dramatic markup, and I read not long ago an iPhone 4 costs about $180 to make, while they retail for something like $600 out of contract.
I'm more interested in a) How did this company come out of nowhere with this sort of hardware? and b) They don't NEED to sell it for 2000 RMB for it to be a hit. They could have sold it for $400-450 and it would have still been a hell of a lot cheaper than a Galaxy S 2.
That, coupled with the fact that the big guns in China (Meizu, Huawei, ZTE) are not even in the same ballpark with specs or price, is really weird.
If i can demo one and it works well, i'll definitely pick one up, but there must be some serious funny business behind the scenes.
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Click to collapse
The issue is risk. Do you risk spending $300 on a new unknown brand or do you spend $450 on a noname brand when you can get a well known brand for $600?
There is obviously going to be a greater curve of buyers the lower the price you go and finding the balance is where your marketers need mettle. I think the current price is going to be very good to get users into buying the phone. Obviously, if they can become the new HTC, their markup is going to increase hugely.
My concern is going to be: at ~$300, what is the customer service going to be like? HTC's is mediocre here in the UK, but if Vodafone, Orange et al resell this phone, it's going to be VERY attractive to us as the carriers are held responsible until end of warranty.
russ18uk said:
The issue is risk. Do you risk spending $300 on a new unknown brand or do you spend $450 on a noname brand when you can get a well known brand for $600?
There is obviously going to be a greater curve of buyers the lower the price you go and finding the balance is where your marketers need mettle. I think the current price is going to be very good to get users into buying the phone. Obviously, if they can become the new HTC, their markup is going to increase hugely.
My concern is going to be: at ~$300, what is the customer service going to be like? HTC's is mediocre here in the UK, but if Vodafone, Orange et al resell this phone, it's going to be VERY attractive to us as the carriers are held responsible until end of warranty.
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Click to collapse
Just to clarify, the retailer is responsible until you have had a reasonable amount of use out of it irrespective of warranty
The law doesn't care about warranties, they're in the best case an agreement that the device will be repaired without the need to take legal action, and in the worst case used to illegally convince consumers they have no rights.
Take my Sensation, afaik it has a 12month warranty.
Say the screen dies after 18 months, I'll be demanding O2 repair or replace it otherwise I'll be contacting trading standards as being a phone provided on a 24 month contract I should be able to expect it to last at least 24 months and more especially considering the price when new.
I love being a consumer in the UK
Xiaomo said:
I support you , and do your know meizu'M9 or MX?
Click to expand...
Click to collapse
yes~ Meizu much better than xiaomi
kerwin_pig said:
yes~ Meizu much better than xiaomi
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Click to collapse
WHY DID YOU DIG UP OLD THREADS
Sent from my Nexus 4 using xda premium
By Krishan Sharma:
The competition is set to heat up further with both HTC and Nokia rumoured to be releasing a phablet each by the end of the year and even Apple reportedly working on screen sizes of up to 6-inches
On top of that, there’s increasing competition from Chinese brands such as Huawei and CoolPad with low cost sub $US200 phablets. So plenty at stake here for Samsung and the Galaxy Note 3 just might let it hold on to the phablet crown for now.
Click to expand...
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I think that in order to assure competition stays behind, all Samsung has to do is reduce Gnote3 abusive price..
Are you listening Samsung people?
.
Go get one of the cheap a$$ $200 phablets with 1gb of ram , etc ...there is no comparison those are just cheap knock offs ... yes htc is finally going to make one haha 3 years after the first and of course apple is going to inovate the whole world with their Iphablet somehow it will be the first according to every fanboi ... You get what you pay for samsung has 3gb of ram yes it could have a non pentile screen but it will be a great device
Sent from my SPH-L900 using Xparent BlueTapatalk 2
I think that a 700 euros ($930 )pre-order price, is abusive no matter what, even for a state-of-the-art, high-end super smartphone...
Let's see how its price will look like over a couple of months from now.
Gladly, as a owner of the excellent GNote2, I am not in a hurry.
It's not about value or quality comparisons, is about strategy...
As a consumer, you don't have to accept or even justify, big corporations abusive prices policies.
Let them do that...be clever...
.
betoNL said:
I think that a 700 euros ($930 )pre-order price, is abusive no matter what, even for a state-of-the-art, high-end super smartphone...
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Click to collapse
Samsung (or any other manufacturer) will get away with the highest pricing they think the market will bear. There's no doubt the price will drop over time. It's kind of like buying a new car. If you buy it at the beginning of the model year you'll pay top dollar. If you buy it at the end of model year after the next generation's been announced you'll pay a hell of a lot less. You quoted what's happened to N2 pricing now that the N3's out.
As for the N3 vs. other phablets you do get a lot for the abusive price
32GB of NAND and 3GB of RAM
An inductive Wacom-esque display for inking and a Synaptics overlay for using some air-control features without needing the pen
Sensors for accelerometer, gyro, proximity, compass, barometer, temperature, humidity, gesture
The new Qualcomm Envelope Tracking power saving chip
USB 3.0
MHL 2.0
4.3 (a short lived benefit)
Top tier components of the highest quality and "newness"
A removable battery which adds design complexity and cost
Samsung's army of s/w (though not everyone uses all the features)
Samsung's devices generally have a good durability record
The Note-series has always been aimed at "creation" and "productivity" and because of S Pen/S Note doesn't really have a lot of competition. All the other phablets that are out and coming out are really just giant versions of each manufacturers phone family and focused on consumption. So people who really want a giant phone have lots of choices. People that appreciate S Pen/S Note will pay the abusive price. I'm one of those people and if it weren't for S Pen/S Note I'd have a 4.7/5.2" standard-size phone and there's no guarantee it would be a Samsung. The N2 sold 15-20% of what the SGS3 did. If Samsung can abuse that same percentage of people to go for a N3 it'll be a hit. Time will tell.
Unless competitors add extensive stylus capabilities there will be no other phablet I consider in my phone quest. If I wanted a regular smartphone I'd opt for a S4 or something of the like. The productivity potential of the Note puts it above the competition for my use
@BarryH_GEG ,
Hey man, you promised me then, to always quote my posts integrally :laugh: :laugh: .
I know you are in love with with the GN3 ( or..are you a Samsung share holder?) and of course if I have to choose among an abusively priced HTC or an abusively priced Sony or an abusively priced Samsung like the GN3 I will always go for the GN3, since, just like you, I am also impressed with its specs and being a GNote series user since the beginning and all, however ...
An abuse is an abuse no matter what...( and the damn Apple is the one that started this trend of abusive prices, among other crap....).
And I am very optimistic that I will keep the willpower and wait as long as possible till prices get a lot less abusive and hoping to sell my excellent GN2 for a good price around then.
A buddy of my already laughed and said I won't be able to wait that long and will get that beast sooner than I think...but I am trying....
And if I wait too long I will probably will get the GN4 instead, with a (probably) flexible screen, abusive price and all
My primary goal is: resist all temptations and I have a very good phone right now to help me to achieve that.
At least we agree that the prices are abusive.
Do you hear Samsung? Abusive!
Anyway I am hopeful:
Here in Holland the Galaxy S4 is already 100 euros ($130) cheaper than the HTC one....and guess which one keeps selling way more?
Better + better price = competition killer.
And that's what I meant with that part of my post that you left behind in your quote:
betoNL said:
It's not about value or quality comparisons, is about strategy...
As a consumer, you don't have to accept or even justify, big corporations abusive prices policies.
Let them do that...be clever...
Click to expand...
Click to collapse
Strategy, and above all , THINKING AHEAD
.
I can relate
betoNL said:
By Krishan Sharma:
I think that in order to assure competition stays behind, all Samsung has to do is reduce Gnote3 abusive price..
Are you listening Samsung people?
.[/QUOTE
Krishan,
You have brought up some interesting points.
I do think that Samsung have got away with it because the NOTE series is still unique, in my mind. No one else has really managed to get such good integration of a stylus. I hope that some of the competitors do get much better in the Phablet category.
As an owner of the NOTE1 I decided not to get a NOTE2 but I am very keen to get the GN3. I am still willing to pay "TOP Dollor" because no one else gives me this type of passage. However I expect by next year it will have changed. Because a lot of companies are now paying serious attention to this category of device.
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Click to collapse
Back in the day (in non-phone geek's eyes), if you had an Android phone, you had a "Droid." Now, if you have an Android phone, you have a "Galaxy."
Back then, you would pay top dollar for a Motorola Droid, since that is what people thought of when they went to purchase an Android phone. The Galaxy series has since (by far) taken the spotlight when it comes to Android. Therefore they are doing what any successful corporation would do; taking advantage of the popularity and charging more for the name.
Towle
Forum Moderator
betoNL said:
[MENTION=1493949]Hey man, you promised me then, to always quote my posts integrally :laugh: :laugh: .
I know you are in love with with the GN3 ( or..are you a Samsung share holder?) and of course if I have to choose among an abusively priced HTC or an abusively priced Sony or an abusively priced Samsung like the GN3 I will always go for the GN3, since, just like you, I am also impressed with its specs and being a GNote series user since the beginning and all, however ...
An abuse is an abuse no matter what...( and the damn Apple is the one that started this trend of abusive prices, among other crap....).
And I am very optimistic that I will keep the willpower and wait as long as possible till prices get a lot less abusive and hoping to sell my excellent GN2 for a good price around then.
A buddy of my already laughed and said I won't be able to wait that long and will get that beast sooner than I think...but I am trying....
And if I wait too long I will probably will get the GN4 instead, with a (probably) flexible screen, abusive price and all
My primary goal is: resist all temptations and I have a very good phone right now to help me to achieve that.
At least we agree that the prices are abusive.
Do you hear Samsung? Abusive!
Anyway I am hopeful:
Here in Holland the Galaxy S4 is already 100 euros ($130) cheaper than the HTC one....and guess which one keeps selling way more?
Better + better price = competition killer.
And that's what I meant with that part of my post that you left behind in your quote: Strategy, and above all , THINKING AHEAD.
Click to expand...
Click to collapse
See, I quoted your entire post.
As for "love," I love my family, dogs, and closest friends. My devices are my devices. I'm excited about the N3 because I think it's cool and I've had my N7100 since November (a long time for me) and am itching for something new.
Here's part of my rationalization for buying early when prices are higher. I'd be lying if I said I didn't like having the newest tech before everyone else and showing it off. The life cycle of devices used to be about a year but now the DNA and N4 are considered ancient and the SGS4 and One aren't even "new" anymore; at least on XDA. So if I pay 20% more to have a new toy earlier and get to show off a bit I consider it worth it. YMMV of course.
P.S. - I swore I wouldn't but I pre-ordered a Gear when I found out you can shake it to turn it on which a lot of reviewers missed. It'll go well with my N3 and 3G Note 10.1 2014. Sigh. I'm tech addicted.
Samsung has put a lot into this device and certainly it is worthy of the price point. Besides in the US no one pays full price unless they want to. I have done it many times, but I opted to use my upgrade this time around.
Where's the address for that "techoholic anonymous" ?
:laugh:
.
betoNL said:
I think that a 700 euros ($930 )pre-order price, is abusive no matter what, even for a state-of-the-art, high-end super smartphone...
Let's see how its price will look like over a couple of months from now.
Gladly, as a owner of the excellent GNote2, I am not in a hurry.
It's not about value or quality comparisons, is about strategy...
As a consumer, you don't have to accept or even justify, big corporations abusive prices policies.
Let them do that...be clever...
.
Click to expand...
Click to collapse
iPhone 5s (32gb) - 739 EUR preorder price
HTC One - 661 EUR preorder price
Note 2 - 650 EUR preorder price
LG G2 - 629 EUR preorder price
Lumia 1020 - 699 EUR preorder price
Given the price and specs of the Note 3's competition and predecessor I'm not sure how anyone can be surprised with the pricing. In my opinion, it's the cost of being on the bleeding edge. I don't see how the pricing is abusive when looking at similar devices. Keeping in mind the Note is the only high end device with a Wacom digitizer..
Maverick777 said:
iPhone 5s (32gb) - 739 EUR preorder price
HTC One - 661 EUR preorder price
Note 2 - 650 EUR preorder price
LG G2 - 629 EUR preorder price
Lumia 1020 - 699 EUR preorder price
Given the price and specs of the Note 3's competition and predecessor I'm not sure how anyone can be surprised with the pricing. In my opinion, it's the cost of being on the bleeding edge. I don't see how the pricing is abusive when looking at similar devices. Keeping in mind the Note is the only high end device with a Wacom digitizer..
Click to expand...
Click to collapse
They were/are all abusive prices.
I bought my Note2 a couple of months after the pre-order period for 530 Euros ( around 130 euros cheaper)
Today the Note2 is costing around 410 euros over here ( online)
It's just a matter of how long a high-techoholic / gadgetoholic can resist and wait :cyclops:
And the iPhone is not an example, cause it's for ubber-suckers :laugh:
.
Of course everyone knows about the ridiculous hardware specs of the very cheap OnePlus One by now...
However, do you know how much the OnePlus Two will cost? That's going to be the real news for OnePlus' long-term future and competitive stance.
My guess, the first phone is being subsidized so the Two will have to sell for a lot more to make profit, but not too much to turn off their target market. Therefore I say: $479!
What do you think?
Can OnePlus turn a profit? - http://goo.gl/zjv06c
Guys, i bought a LeTV x600. Excited about this phone and the new (yet big) company in the phone world, i went to watch their presentation. It looks they are selling this phone, other models too, at cost price! https://www.youtube.com/watch?v=6WHNbrYGWQM&feature=youtu.be&t=6395
Their idea is to sell at cost price and make profit from their streamming service (they are the chinese netflix) used from the phones of course. Chinese companies are already releasing flagship phones for half the price. Some are really great. But this could be a paradigm shift in the way of doing business. I mean most companies have to get profit from phones, they don't have "other" services in order to make up for selling the phones at cost price. Operators already do something similar to this, the phone is for free, but they obligate you to use their network for 1 or 2 years. We can buy this phone with no obligation to use their streamming service.
I'm no business expert, Apple and Samsung will always be Apple and Samsung, but i think this could really hurt the small/medium players. This is not a "cheap" badly made phone just for the purpose of watching stuff. Just watch the reviews about it.
Think HP selling printers at low price, hopping to get the real (and absurdly high) profit from ink.
What do you think about this?
On a sidenote, the LeTV ROM have some nasty/lame bugs and they are being a bit slow to fix them. IMHO, nowadays most phones are released inmmaturely. Sure, smartphones are more complex than older phones, but still companies could spend a bit more time doing QA on them. They understimate the work and time to have a really mature software. But time runs fast nowadays. Having great specs on a phone is not enough. I think on this case, if LeTV doesn't change their attitude, they can say bye bye to their great idea. Because customers are impatient and don't forgive much.
Thinking of getting contract for a pixel on whether O2 or EE.
What is your experience with returns, faults and warranty?
Is it free of branding and any network bloat?
This phone is expensive and better be good if I pay that much. I already red many reviews and I am very happy about general performance being very fast and fluid combined with excelent camera.
I also looked into oneplus 3T but costumer service is the only thing that stops me from opting for that phone.
I also read its worth getting XL since the battery is really good but i am not sure i will be able to contain its size one handed.
Biggest phone I owned was OPO1 while ussualy i do use 5-5'2" inchers. Moto g3 huawei p9.
Thanks
I bought from CPWH last week with Vodafone contract. There is no bloatwares included. It is pure stock. I never like a phone more than 5.2" screen. I like this Pixel so far. I rooted and also removed all google apps like video, music etc as I do not use them and also want to freeup some system ROM.
I'd like to point out that ID Mobile do quite a good deal on 2gb data (and this includes using your calls/text/data abroad) at £31.50 per month with £50 upfront.
I just ordered with them based on this (order direct with ID, carphone warehouse have inflated their prices) and am looking forward to ditching my Honor 4X!
I can update on if there is any bloat when I get it tomorrow or Saturday. I doubt it though as they all just use the standard pixel rom?
went for 32gb version. I ussually keep it minimal stuff on my phone and on the other hand i could not justify price jump for more storage. It is almost insanity I noticed the more storage I have on my phone the more junk i have too.
And yes I was confirmed all updates come from Google just like nexus 5x i bought at cpw on o2 contract some 1.5 year ago.
Can't wait until Monday when I play with that beast of the phones.
Thanks
nebulaoperator said:
Thinking of getting contract for a pixel on whether O2 or EE.
What is your experience with returns, faults and warranty?
Is it free of branding and any network bloat?
This phone is expensive and better be good if I pay that much. I already red many reviews and I am very happy about general performance being very fast and fluid combined with excelent camera.
I also looked into oneplus 3T but costumer service is the only thing that stops me from opting for that phone.
I also read its worth getting XL since the battery is really good but i am not sure i will be able to contain its size one handed.
Biggest phone I owned was OPO1 while ussualy i do use 5-5'2" inchers. Moto g3 huawei p9.
Thanks
Click to expand...
Click to collapse
Google t&cs say warranty only covers original buyer with proof of purchase (I assume from a proper retailer if not Google Store UK).
They will tell you to go back to the place/person you got it from for warranty repairs/exchanges.. if you cannot prove you are the original purchaser.
This was the main reason I had to pass up on an amazing used XL deal (£500 for a good as new Quite Black 32gb) in November.. and reluctantly paid for a normal Pixel direct from Google.
However.. when you buy a handset direct from Google the customer service experience is equivalent to Apples.. it only falls of the cliff if you purchase from a third party.
That is why I decided to pay full price.. for the full comprehensive hassle-free warranty (note, this is the first time in ages I have paid RRP for one of my gadgets.. just for the peace of mind)!
Nevertheless, I have had a Pixel replaced (with a brand new one) recently due to a screen issue (please see my other threads for info if curious).. and that was smooth and pretty quick given the current stock shortages.
kkh786 said:
Google t&cs say warranty only covers original buyer with proof of purchase (I assume from a proper retailer if not Google Store UK).
They will tell you to go back to the place/person you got it from for warranty repairs/exchanges.. if you cannot prove you are the original purchaser.
This was the main reason I had to pass up on an amazing used XL deal (£500 for a good as new Quite Black 32gb) in November.. and reluctantly paid for a normal Pixel direct from Google.
However.. when you buy a handset direct from Google the customer service experience is equivalent to Apples.. it only falls of the cliff if you purchase from a third party.
That is why I decided to pay full price.. for the full comprehensive hassle-free warranty (note, this is the first time in ages I have paid RRP for one of my gadgets.. just for the peace of mind)!
Nevertheless, I have had a Pixel replaced (with a brand new one) recently due to a screen issue (please see my other threads for info if curious).. and that was smooth and pretty quick given the current stock shortages.
Click to expand...
Click to collapse
Carephonewarehouse is a proper retailer here in UK. I spoke to them and they told me they would be dealing with me in case of any fault, repair.
I just wonder if I be still able to use google 24/7 support line that Google advertise with every Pixel phone. Any idea?
I am still a little sceptical about amoled technology nevertheless I felt more confident going with google. I twill be my first non-IPS based smartphone Pretty much excited.
nebulaoperator said:
Carephonewarehouse is a proper retailer here in UK. I spoke to them and they told me they would be dealing with me in case of any fault, repair.
I just wonder if I be still able to use google 24/7 support line that Google advertise with every Pixel phone. Any idea?
I am still a little sceptical about amoled technology nevertheless I felt more confident going with google. I twill be my first non-IPS based smartphone Pretty much excited.
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I have experience with CPW customer service.. I am from the UK as well.
What I was implying was.. if something goes wrong with your Pixel.. CPW will ask to you to send it away for repair etc (can take weeks).. before they issue a replacement (this is after diagnosis).
But when purchased via Google.. they will send you a replacement then ask for the faulty device back (this is after contacting them about the issue.. I have experience of this.. just like Apple normally would do).
Also, the 24/7 support is for all Pixel users (such as technical queries, trouble shooting etc). However, when the issue is deemed warranty related the 24/7 support team will tell you to contact the original the seller i.e. CPW.
Hope that makes sense.
kkh786 said:
I have experience with CPW customer service.. I am from the UK as well.
What I was implying was.. if something goes wrong with your Pixel.. CPW will ask to you to send it away for repair etc (can take weeks).. before they issue a replacement (this is after diagnosis).
But when purchased via Google.. they will send you a replacement then ask for the faulty device back (this is after contacting them about the issue.. I have experience of this.. just like Apple normally would do).
Also, the 24/7 support is for all Pixel users (such as technical queries, trouble shooting etc). However, when the issue is deemed warranty related the 24/7 support team will tell you to contact the original the seller i.e. CPW.
Hope that makes sense.
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Click to collapse
Oh I see. That is fine with me. If I had lump sump I would opt for google store purchase too. That is excellent choice you made .
What phone did you have prior to Pixel? Are you happy with your choice?
nebulaoperator said:
Oh I see. That is fine with me. If I had lump sump I would opt for google store purchase too. That is excellent choice you made .
What phone did you have prior to Pixel? Are you happy with your choice?
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I have had all the iPhones since the iPhone 5 (no plus szie models though) and have just come off an iPhone 7 to the Pixel.
Android wise I have had all the Nexii bar the first One, 6 and 6P.
I like to try most new phones out.. especially the iOS and pure Android ones.. but never been too keen on in Samsungs/LGs/HTCs etc although have tried them all.
Tell me about your experience Iphone 7 vs Pixel? Which one? I have had Iphone 6 though and can tell you I did like too it's reliability which I expect from Pixel phone . It has to simply work.