Hi all,
I've had this issue for about 2 weeks or so. The proximity sensor on my Nexus 5 randomly stays active no matter what app is on or if the screen is locked. So whenever the screen is active and I put my hand/finger near the proximity sensor it will blank the screen. You can see how this would be annoying when you're just checking notifications and the screen blanks out. Any thoughts or suggestions? It definitely seems software related as a reboot solves the issue until it happens again. I've tried to consistently recreate the issue, but I can't tie it to any one app that was/is active, or any combination of events that causes it. After a few hours when I unlock my phone to check a notification I notice it's active because the screen will go dark. Is there a way to see what app(s) could be doing this?
My phone is unlocked and rooted, but stock rom. No screen protector at all. I can't think of any non mainstream apps that I have installed.
Thanks!!
I have this issue exactly. Did you ever find the fix for it?
Are you using any app that uses the proximity sensor to turn on the screen? (e.g. Shake Screen-On). Those apps keep the proximity sensor on (if using near receiver mode).
One way to see if an app is using the proximity sensor is by checking the battery options. One of those apps might be the one draining your battery.
Same here. Reboot makes it work fine for a couple days, then the proximity sensor just stays active til the next reboot. Has done this on CM, PA, and Cataclysm.
I finally picked up a U12 after Amazon had a 20% off sale on Warehouse Deals versions. It was basically new and I initially liked it. However, I'm likely returning it because the Motion launch gestures are extremely unreliable, especially when taking it out of my pocket. It seems that the proximity sensor doesn't immediately register that it's not in a pocket anymore. That, or it has to be more forcefully lifted UP, like you must do to activate the Ambient Display. I tried this with the Ambient display in both "always on" mode and "lift to check" mode. Same results. A majority of the time, I take my phone out of my pocket and go to double-tap on the screen and nothing happens. If I keep doing it, it works after a while. If I leave it lying on a table, it will pretty much always work, which is why I think it's a proximity/light sensor issue.
I have experienced this behavior before with other phones with double-tap-to-wake. In fact, LG and OnePlus seem to be the only ones that are 100% reliable for me.
Before anyone suggests it, NO, fingerprint wake-up is not an option. I interact with my lockscreen notifications almost exclusively throughout the day. I just want the screen to turn on when I tap on it twice, like it's supposed to and that's not happening. I also don't use power buttons. At all. I use my phone left-handed anyway, so that's not ideal. I'm not looking for a suggested work-around. I'm just seeing if anyone else experiences this and/or if there's something I'm missing. The phone is great otherwise, but this is a huge deal-breaker for me.
I got my OP7 Pro today. Double tap to wake with screen off doesn't seem to work. Anyone know what the secret is? What am I missing?
jdgesmlls said:
I got my OP7 Pro today. Double tap to wake with screen off doesn't seem to work. Anyone know what the secret is? What am I missing?
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You have to turn it on in display settings under ambient display. It's turned off by default, or at least mine was as well as pickup to show.
None of my screen off gestures are working...
truckerdewd said:
You have to turn it on in display settings under ambient display. It's turned off by default, or at least mine was as well as pickup to show.
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I think he means the feature is broken. It's not working for a bunch of us after the day-one update. It works when it wants to. OnePlus has done nothing to fix this and I'm just about ready to get my money back. Just because it's working fine for you doesn't mean we're doing something wrong.
Yeah, lock screen gestures and single/double tap don't work on the latest update, but I believe they're working on fixing it, going through repro steps right now according to their bug page. I'm sure it'll get fixed soon, and it's not a make or break issue to me by any means.
What version are you guys on?
I'm on oxygen 9.5.5 T-mobile gm1915 not having any issues.
I came here to find this out. It's works randomly.
I don't know what I did, but it is working now. I have rebooted twice and it has persisted so +1 on the issue being random. I more wanted to know if others were experiencing the same behavior. Thanks for the replies!
Having tested this, It works randomly during low light situations, and all the time in normal/extreme light situations, such as outside in the sun or in a bright room.
EchoX860 said:
Having tested this, It works randomly during low light situations, and all the time in normal/extreme light situations, such as outside in the sun or in a bright room.
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Yup. This is my issue.
So my double tap to wake completely stopped working. Single tap doesn't work at all either. Not happy at all right now. Completely stopped about a half hour ago. Reboots fix nothing.
Got my phone yesterday and rooted 10 min after opening it and took update to 9.5.3. no issues at work double or single tap to wake. Used it all night setting it up and playing with it. Lit room or dark. It's been pretty consistent so far. There is an occasional time I have to tap a second time but still work on the 2nd try.
Not sure why it's random like that. Only thing I can think of is after the update... Did any of you do a factory reset? Maybe some reminant install files are causing some issues
Eric214 said:
Got my phone yesterday and rooted 10 min after opening it and took update to 9.5.3. no issues at work double or single tap to wake. Used it all night setting it up and playing with it. Lit room or dark. It's been pretty consistent so far. There is an occasional time I have to tap a second time but still work on the 2nd try.
Not sure why it's random like that. Only thing I can think of is after the update... Did any of you do a factory reset? Maybe some reminant install files are causing some issues
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I must be blind but how do you unlock the bootloader and root this phone? Thx
equlizer said:
I must be blind but how do you unlock the bootloader and root this phone? Thx
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In developer options you have to turn on oem unlocking and USB defining. Have ADB and fastboot SDK installed on PC. Then while in the bootloader type... Fastboot oem unlock.
To root you need Magisk. Follow this thread
https://forum.xda-developers.com/oneplus-7-pro/how-to/guide-root-oneplus-7-pro-patched-boot-t3931205
The people here saying that it has to do with light are right. I have tested this myself. Even in fairly lit rooms, if the light isn't shining directly on the ambient light sensor, Ambient Display, double-tap-to-wake, and lift-to-wake are all completely disabled. If you shine a flashlight on the light sensor, they suddenly become available. This means that if you aren't using the phone in broad daylight or VERY well lit rooms, you have to hit the power button. Aside from the inconsistency of functionality that creates, I haven't used a power button to wake my phone in 3 years. I certainly hope they plan to fix this soon, as I'm of a mind to return the phone right now. This makes it very annoying to use on a daily basis for me. I keep my house fairly dark at night when I'm watching TV.
For some reason, OnePlus has it using the ambient light sensor rather than the proximity sensor and/or gyroscope for these features. This is not how it should work.
greyhulk said:
The people here saying that it has to do with light are right. I have tested this myself. Even in fairly lit rooms, if the light isn't shining directly on the ambient light sensor, Ambient Display, double-tap-to-wake, and lift-to-wake are all completely disabled. If you shine a flashlight on the light sensor, they suddenly become available. This means that if you aren't using the phone in broad daylight or VERY well lit rooms, you have to hit the power button. Aside from the inconsistency of functionality that creates, I haven't used a power button to wake my phone in 3 years. I certainly hope they plan to fix this soon, as I'm of a mind to return the phone right now. This makes it very annoying to use on a daily basis for me. I keep my house fairly dark at night when I'm watching TV.
For some reason, OnePlus has it using the ambient light sensor rather than the proximity sensor and/or gyroscope for these features. This is not how it should work.
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But it seems it's different from device to device ? Double tap to wake, the lift feature and the only one tap to activate ambient light works in all light conditions for me.
Just a thought....is there an option to avoid accidental touches when in a pocket? This might explain why it works in well lit rooms and not in dark rooms.
greyhulk said:
The people here saying that it has to do with light are right. I have tested this myself. Even in fairly lit rooms, if the light isn't shining directly on the ambient light sensor, Ambient Display, double-tap-to-wake, and lift-to-wake are all completely disabled. If you shine a flashlight on the light sensor, they suddenly become available. This means that if you aren't using the phone in broad daylight or VERY well lit rooms, you have to hit the power button. Aside from the inconsistency of functionality that creates, I haven't used a power button to wake my phone in 3 years. I certainly hope they plan to fix this soon, as I'm of a mind to return the phone right now. This makes it very annoying to use on a daily basis for me. I keep my house fairly dark at night when I'm watching TV.
For some reason, OnePlus has it using the ambient light sensor rather than the proximity sensor and/or gyroscope for these features. This is not how it should work.
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Click to collapse
Yes! That reproduces the issue exactly for me. I am sure this is not the only one, but this thread on OnePlus support forums reports the issue.
https://forums.oneplus.com/threads/oneplus-7-pro-ambient-display-not-working.1034009/
You can see users reporting the problems inconsistency, and OnePlus seems to acknowledge the problem and they are "looking into it". Please go add your feedback as I am sure the more people that complain, the higher priority the bug will become.
.vermilion said:
But it seems it's different from device to device ? Double tap to wake, the lift feature and the only one tap to activate ambient light works in all light conditions for me.
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This is where the inconsistency of the issue occurs... I am in my office which is lit the same way each day since I got the device (low light). The off screen gestures magically started working about 6 hours after I got the phone and were working up until this morning. Put the device close to a light source while the screen is dark, and you will see it wake up with no interaction with the screen. Screen off gestures work while in that lighting. I forced closed, cleared storage/cache of the Ambient display service and my phone now works in all lighting. It is almost as if the sensor becomes stuck in 'pocket mode' or something like that.
I noticed some funny:
Which cases are you using?
I was with the one in the box until now and everything worked fine (ambient display, double tap to wake, one tap to show fingerprint, wake when lifting up the phone,...). I'm with the Nylon case since a few minutes and since then the ambient display won't work anymore.
Maybe there's something related?
jdgesmlls said:
This is where the inconsistency of the issue occurs... I am in my office which is lit the same way each day since I got the device (low light). The off screen gestures magically started working about 6 hours after I got the phone and were working up until this morning. Put the device close to a light source while the screen is dark, and you will see it wake up with no interaction with the screen. Screen off gestures work while in that lighting. I forced closed, cleared storage/cache of the Ambient display service and my phone now works in all lighting. It is almost as if the sensor becomes stuck in 'pocket mode' or something like that.
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Yes, you're totally right! I tested it! When light is shining on the display, my tap gestures will work again. I forced closed and cleared storage of ambient display but unfortunately it doesn't change my current situation, at the moment it won't work... ?
I can confirm this as well. In dark or even dim rooms, I must use the power button to turn the screen on, in well lit environments, I can use tap to wake. Hopefully this can be fixed in an upcoming update.
Sent from my GM1915 using Tapatalk
Apparently this is a fairly common issue with the Samsung Galaxy S10 range and after doing some simple tests I'm hoping my insight can help.
The first test I did was to dial *#77692# to access the proximity sensor test menu. While I was on this menu I covered the sensor with my hand and got a proximity reading of 1.0 everytime the sensor was covered and 0 when it wasn't, which to me suggests that the sensor is working fine.
the second test involved ringing up my voicemail and basically doing the same thing, now here is where it gets interesting; if I cover the sensor for a few seconds and then lift my hand the screen stays turned off. But if I then recover the sensor an inconsistent number of times (sometimes once, sometimes a bunch of times) it'll turn the screen back on.
Additional: I also tested this on Skype and the behaviour was identical.
To me it looks like the issue is purely on a software level rather than a hardware level as this only seems to happen during phone and Voip calls, but not during tests.
Now I'm not a developer so I can't begin to understand how this issue could be fixed, but I'm hoping my little tests can help matters along.
Had the Problem also, fixed it by rebooting into recovery and wipe cache partition.
Same issue here..
I have had S10e, but i sold because of this issue.. now i want to buy it again, but i don't know if exists an S10E series without the proximity sensor issue.. anyone with ans S10E without this bug? (just try to hear a whatsapp audio near the ear)
My pixel 4a's proximity sensor related functions (tap to wake, always on display, screen off during call) are not working properly
The hardware seems working fine while checking.
What may be causing the issue, and is there any way to fix this on latest versions???? Please someone help
The problem was with the device itself. By checking with sensor test application, proximity sensor shows value 0.5cm and covering the sensor shows 0.0cm. The problem is it won't turn back to value 0.5 ( not covering condition).
It stays at 0.0
By just applying some pressure to my display on the edge, it's working fine.
Recently I dropped my phone and the display might have some gap with the frame or something.
I have seen so many people on the internet have complaints similar to this across different pixel devices, that's why I thought of it might be a software issue.