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Hi everybody,
Got myself a brand new Touch Pro last monday and really love the thing. However, after playing with it for the past few days, it somehow stopped reacting to stylus take outs. Both when in sleep mode, as in a call. It won't wake up or pull up the notes application, respectively. I didn't drop the device or anything. Just installed some apps.
Anyone experiencing the same thing? Or does someone know of a certain option or registry entry that I can check?
Thanx! Scott
EDIT:
I tackled the problem! For anyone else experiencing this problem:
There is a tiny switch located at the top of the cut out for the stylus. Check whether this switch is obstructed. Mine got stuck under the casing of the device. Maybe this can happen randomly when inserting the stylus.
If anyone of you have had a similar problem, please report it here. If it is common, we should report it to HTC as well.
Scott
see and i thought the pro didn't wake up like the diamond does. now realize u have to take it fully out to wake.
Out of curiosity how did you clean it out? The only way I can see to do it is to pull the phone apart or just blow backwards down where the stylus rests.
I've had the stylus jam up inside the casing on me a few times. Quite possibly the battery sitting funny inside the case, a guy on whirlpool mentioned it.
ugh this happened to me today... how did you fix yours?... i don't really see where the dam trigger for this thing is
How to fix
I fixed mine using a toothpick and a flashlight. Use the flashlight to shine into the stylus silo. When you look closely you can see a tiny switch about 1cm upwards from the bottom of the device.
The switch roughly looks like this: _/|_ When you insert the stylus it "rolls" in a upward direction. Mine got stuck at the top of the square hole where the switch normally points out.
I carefully used the toothpick to pull it back out. I carefully pushed it in a little bit and made a downward movement. It popped right out to its normal position.
I hope this helped!
Scott
I'm having the same problem... Can someone post a photo so I know what to look for?
Same problem here, fixed by flicking the switch a couple of times.
Quick idea, maybe install the program: Gyrator2.
If it's not a sensor problem, I believe it might help since it's one of the specified rule and the program is quite useful anyway
This problem will happen if you jab your stylus into the slot without being careful. It won't touch it's switch. So it'll slide to the side. I'd suggest you point a flashlight at it and find out.
I found this thread when looking up how to solve my stylus issue, out of the blue it has been jamming up when I tried inserting the stylus in and out. Almost as if the stylus got thicker during the day, a very tight fit. Read this thread and got a clue that it may have something to do with that switch.
If I insert my stylus in at a angle it glides in and out as it is suppose to. If do it without paying attention like i do 90% of the time I will jam. I have have a look at this switch once I get home.
Thanks
Well, this forum has saved me yet again.
I was actually playing around with Gyrator when my stylus suddenly got really, really hard to move in and out. I had just deleted the stylus events in the app once I figured out what was key-locking my device, when on the next stylus insert it got really stiff. For a moment I thought maybe the app make some magical change to the magnet or something and so I uninstalled, tried it, then reinstalled gyrator.
I put an LED flashlight up to the little hole about an inch (5 cm) down the stylus shaft and then used a needle to play around in there. I can't say I have a clear idea where the switch is exactly, but I figured it was toward the body of the device. I finally saw something move and then tried the stylus. It worked a lot better then next two times, then suddenly it's again snapping in and out easily.
Thanks to the OP!
photos of switch
Daniel1515 said:
I'm having the same problem... Can someone post a photo so I know what to look for?
Click to expand...
Click to collapse
My stylus got super sticky all of a sudden (to the point i was scared i would break it if i pulled any harder to get it out). I couldn't figure it out. Then i read this thread and found out about the stylus switch. My switch was not aligned straight in the silo. All i had to do was find the switch and bend it back into place with a toothpick. I had some success bending it back with the stylus itself, but it is far enough back in the silo that it's hard to get good contact with the stylus point. And it quickly got stuck after a few inserts/removals. But after i bent it into place with the toothpick, it has been fine for the last few hours.
I've attached 2 photos of the stylus silo (the picture titled switch2 is better), in which you can just barely make out the switch. The pictures are taken with the Touch Pro face down. The switch in the pictures is in the correct position. It should jut straight out into the silo. If it is coming in at an angle, it may be making your stylus stick. Or it may not be registering (and thereby not waking up your Raphael) when you remove your stylus. You need to shine a light down the silo, or you'll never see it. It was extremely hard to get the photos because the natural light wouldn't illuminate down the silo, and the flash had to be aligned just right so that it would bounce back to the lens of my camera. But it's the best i could do.
Stylus prob
I am having the same problem, and have been unable to resolve it yet, if anyone can document exactly what they did to fix it I would be grateful.
Twiddling about with a needle is kind of hard to visualise.
Thanks
A|C
Thanks for the tips and the pics pokeycd.. i was scared that i had damaged my magnetic sensor but ur pics and info were just great and my stylus locks in and comes out perfectly now. thanks a lot.
I had the problem too. I got that cellphone and thought that it was suposed to be that hard to insert that stylus. Then i read this thread and watched a little closer and i found that switch beeing stuck. I first repositioned it with a toothpick. Then it worked again, but i need to be careful inserting that stylus (inserting it with an angle) else it will get stuck again. But later on i realized that i can easily reposition that switch with that stylus just by inserting it at an angle. (Angle). I hope u can figure out how you can fix that.
A picture of the switch (it's not that sharp but it will let u guess where you have to look for):
Switch for the Stylus
I hope it will help.
I have same problem too. I buy today Touch Pro. I think that magnet sensor is not OK.
Thanks to all for solved this problem
I think this problem is for all Raphaels..
There is no magnet sensor as far as i think. The magnet is just for keeping the stylus in the phone. There is a 'machanical' sensor (as you can see on the photos above). That sensor is either sticking in the case or is beeing stuck by inserting the stylus without caution.
I have this problem too I think...My stylus now slides in and out of the device without a problem, but if I look in Gyrator it always thinks my stylus is in. Despite all of the pics and advice above, I can't seem to locate / unstick / bend the sensor back to its correct position.
My switch came out
I was having this problem with the super-tight stylus on my Fuze, and after taking it in and out a few times (which I wish I hadn't done), I did this-
Take out the battery and shine an LED pocket flashlight into the opening of the silo where the batter sits, shining it back towards the opening.
I saw the tiny black lever that senses when the stylus is in or out. With my Fuze positioned with the silo on top, screen on left, battery area on right, this little lever was on the bottom right.
I took a toothpick and could position it so it stuck straight up into the center. I tried to move it around a few times, but then it came off and fell out! (came off or broke off)
Here are some pictures of the little piece and the stylus opening after it came out.
It doesn't look like the plastic is broken... anyone know if it can be fixed?
I have a design flaw on mine
I think I have a design flaw: instead of the switch and the casing for it, mine shows a cavity with what I thought was a metal sensor. I think the whole swith thing is missing on mine. Always has been.
Hey, guys I recently installed a new facia on my phone. I used the manual to install and disassemble it, but now my screen orientation is in the slide mode all the time. It is stuck in wide, so I am wondering if anyone knows how to fix this?
If not is there a program for a button to change the screen orientation?
The screen rotation is done by a little magnet passing over a sensor when the device is closed. Possibly the new fascia is missing this magnet and you need to transplant it from the old one. I have no VOX at hand to check right now where it is located but I am sure it is a magnet.
HAHA.. Thanks I took it back apart and compared to the original and there was a tiny little magnet.. Awesome thanks alot.!
Hello,
I recently replaced the front frame of my Lumia 820 due to dropping it. While the touch screen now works, I'm having issues with the proximity sensor in regards to calls, where it turns the screen black and doesn't come back on when taking my face away from the screen.
I took it all apart again, used compressed air to blow any dust away and made sure nothing was blocking the sensor.
Is there
a. any way to disable the proximity sensor?
b. does it anything to do with the Amber update? (works fine prior to this)
c. is there a way to go back to an older version of the firmware?
Thanks in advance!
Hi,
I have same problem. Anyone find solution to that? Probably proximity sensor need to be calibrated, but I didnt find any site with software and information how to do it.
Brg,
Pawel
I have the same issue
I'm having the same problem. I replaced the touch screen and the frame.
Alon.
Same issue
I am experiencing the same fault as what you guys are describing. I've even ordered from other sources to see if it was a faulty batch of screens, but still blank in call. Is there something in the fitting process that is going wrong? Any update or Fix would be great!
pjrea said:
Hello,
I recently replaced the front frame of my Lumia 820 due to dropping it. While the touch screen now works, I'm having issues with the proximity sensor in regards to calls, where it turns the screen black and doesn't come back on when taking my face away from the screen.
I took it all apart again, used compressed air to blow any dust away and made sure nothing was blocking the sensor.
Is there
a. any way to disable the proximity sensor?
b. does it anything to do with the Amber update? (works fine prior to this)
c. is there a way to go back to an older version of the firmware?
Thanks in advance!
Click to expand...
Click to collapse
My friend had the exact same issue after replacing the screen. He finally took it to his local Nokia Care centre, they noticed straight away that the replacement screen wasn't a genuine Nokia part, fitted a Nokia one & he's never had a problem since.
simply make a call and try pressing the left side of the earpiece
pjrea said:
Hello,
I recently replaced the front frame of my Lumia 820 due to dropping it. While the touch screen now works, I'm having issues with the proximity sensor in regards to calls, where it turns the screen black and doesn't come back on when taking my face away from the screen.
I took it all apart again, used compressed air to blow any dust away and made sure nothing was blocking the sensor.
Is there
a. any way to disable the proximity sensor?
b. does it anything to do with the Amber update? (works fine prior to this)
c. is there a way to go back to an older version of the firmware?
Thanks in advance!
Click to expand...
Click to collapse
just make a call and when the display goes black, simply press the left side of the earpiece, then you can see the display. its the problem with the new touchpanel. tigtly fix the touchpad to the panel and you can get it working. not a big issue. i too faced the issue and noticed the solution accidently. hopes it ill be usefull to you guys
rahul ramakrishnan said:
just make a call and when the display goes black, simply press the left side of the earpiece, then you can see the display. its the problem with the new touchpanel. tigtly fix the touchpad to the panel and you can get it working. not a big issue. i too faced the issue and noticed the solution accidently. hopes it ill be usefull to you guys
Click to expand...
Click to collapse
Great. Work For Me.
works
Hi. I have been tightening keepeng pressing on top left... Simply took it off digitizer have cleaned to clear proximity glass on digitizer. Cutted very small peace of business card and glued it in between sensors gap on actual sensor and assembled back. Works fine
Problem proximity sensor
kudriashka said:
Hi. I have been tightening keepeng pressing on top left... Simply took it off digitizer have cleaned to clear proximity glass on digitizer. Cutted very small peace of business card and glued it in between sensors gap on actual sensor and assembled back. Works fine
Click to expand...
Click to collapse
Hey man, I'm having problems with the same issue but can't seem to work out what you mean with gluing the business card in between the sensor gap? Also in my case I have to push quite hard on both sides before the proximity sensor works, even after tightening it all the way.
Hey. Disassemble your phone. On digitiser a designated hole for proximity sensor. I have cleaned that tint place and made it clear. Now look on proximity sensor. Its rectangular shape and has 2 lenses on it. In between , a very tiny space. In my case i took business card, as it thick, then i have cut very small piece of business card and glued it in that place. Give me you email, so i send you a picture
kudriashka said:
Hey. Disassemble your phone. On digitiser a designated hole for proximity sensor. I have cleaned that tint place and made it clear. Now look on proximity sensor. Its rectangular shape and has 2 lenses on it. In between , a very tiny space. In my case i took business card, as it thick, then i have cut very small piece of business card and glued it in that place. Give me you email, so i send you a picture
Click to expand...
Click to collapse
my email is: [email protected] please send me pictures
most of china digitizers work ok but many of them have got extra not cutted plastic in upper left corner (see picture)
this extra plastic makes bigger space between digitizer and frame that's why proximity sensor "think" it's covered.
There is no hope to make it work without cutting such plastic. Unfortunately this cut must be exactly "in line" with line from digitizer operation lines so it's almost impossible to make. China manufacture must make new type of digitizer with thinner digitizer lines and always cut such extra plastic. Then digitizer will be exactly flat on frame and proximity sensor will be close to his hole in digitizer and will work 100%.
Proximity sensor solution: request for clarification...
kudriashka said:
Hi. I have been tightening keepeng pressing on top left... Simply took it off digitizer have cleaned to clear proximity glass on digitizer. Cutted very small peace of business card and glued it in between sensors gap on actual sensor and assembled back. Works fine
Click to expand...
Click to collapse
Hi,
How did you remove the color coating to the lens? And do you think that made a difference? Or was it the extra pressure the tiny strip of card put on the sensor?
Thanks,
MidAtlantian
Hey guys, I'm having same problem ... can you send the picture how to solve this issue ... [email protected]
[email protected]
Hi I have bought an LG G2 D802 from eBay for practically nothing. The only thing that was wrong with it is that the screen had been replaced by what I presume is a cheap Chinese copy and after the replacement the screen would seem to turn off randomly (particularly during calls) and could not easily be turned back on again. Otherwise the phone works fine. The only thing that doesn't work is the proximity sensor. However I presume that this is a result of the new screen. Having read around on several forums, it seems that the proximity sensor is extremely sensitive to things like screen protectors, which can obstruct, or limit or prevent the functionality of the proximity sensor entirely. I therefore concluded that the likely issue was because the proximity sensor is likely to only respond to light over a given number of polarities (dark infra-red, placed against face, something similar I presume, in daylight or bright light, nearer the blue end of the spectrum etc). This would simplify how the proximity sensor should work under a number of given scenarios.
In the end the workaround was simple. I simply opened the phone and disconnected the proximity sensor and placed a small piece of insulating tape over the sensors connectors so it couldn't inadvertently reconnected when I closed the phone. The phone is now 100% fully functional, minus the proximity sensor of course. It now just functions like any other normal smartphone. I am naturally more than pleased with this outcome, given what I paid for the phone, which itself is in otherwise mint condition.
However the question I have is that the reason the proximity sensor was included was to prevent accidental button presses when making or receiving a call, when for example the phone is pressed against one's face. However it strikes me that exactly the same functionality should be possible in software? What I am looking for then is an app that will either lock the screen (or turn it off) to prevent accidental button presses in this way while a call is in progress and that will disable itself as soon as a call is ended. I of course need to be able to easily disable it, either from the lock screen, or via the power button, so that for example when I dial an automated dialling service and they want me to press buttons to navigate their menu I can still do this.
There seems to be a few apps around that can do this, but my question is, which is the best? Which is likely to cause the fewest problems for what I want?
I have ordered a new proximity sensor from China in case the proximity sensor itself might be at fault, but really having read that this can cause several problems and is rather more 'gimmicky' than practical, I think a software solution would probably be better anyway.
it should be replace with same hardware sir to be able for your device able to control it.
So has anyone found a fix for this problem aside from replacing the sensor itself? Maybe a build.prop or by using terminal. My phone screen wont stay on because it detects its in my pocket all the time posted screens below of useful info.
Sent from my VS980 4G using XDA Free mobile app
If you don't have the patience to read my story, skip to the solution at the end
Guys (and girls)!, I have found the solution, it took me like 6 hours to figure this out.
I have LS980 (LG G2 ofcourse).
I replaced the screen, and I actually refurbished the screen with LOCA glue myself, it is perfect, but apparently there's an issue with the proximity sensor, due to the specific shade they use to cover the inside of the glass at the location of the proximity sensor.
After replacing the screen, the Knock ON was not working, but KNOCK OFF was working fine.
In the Sensor Box i saw that i was getting half of the light that i was supposed to (on another LS980 i was getting about 800, while on the "faulty" one i was getting 400 light.)
And also the proximity sensor was dead, it showed 0.0 and a fallen plant.
I tried putting some tape, and colored it with a permanent market between the proximity sensor and the glass, and the KNOCK ON began to work, but during calls, the screen would not shut off.
I figured, there must be some SYNC between the light the screen is getting, and the proximity sensor, so i scraped off the paint that was on the glass where the proximity sensor is, so there will be much light coming in, and IT WORKED!!
SOLUTION:
Scrape off the dark paint on the glass (inside) at the location of the proximity sensor. do it gently.
clean it with alcohol so there will be no remains of paint.
don't be shy to press the Thanks button if this worked
Thank you work great
MosesTheTool said:
If you don't have the patience to read my story, skip to the solution at the end
Guys (and girls)!, I have found the solution, it took me like 6 hours to figure this out.
I have LS980 (LG G2 ofcourse).
I replaced the screen, and I actually refurbished the screen with LOCA glue myself, it is perfect, but apparently there's an issue with the proximity sensor, due to the specific shade they use to cover the inside of the glass at the location of the proximity sensor.
After replacing the screen, the Knock ON was not working, but KNOCK OFF was working fine.
In the Sensor Box i saw that i was getting half of the light that i was supposed to (on another LS980 i was getting about 800, while on the "faulty" one i was getting 400 light.)
And also the proximity sensor was dead, it showed 0.0 and a fallen plant.
I tried putting some tape, and colored it with a permanent market between the proximity sensor and the glass, and the KNOCK ON began to work, but during calls, the screen would not shut off.
I figured, there must be some SYNC between the light the screen is getting, and the proximity sensor, so i scraped off the paint that was on the glass where the proximity sensor is, so there will be much light coming in, and IT WORKED!!
SOLUTION:
Scrape off the dark paint on the glass (inside) at the location of the proximity sensor. do it gently.
clean it with alcohol so there will be no remains of paint.
don't be shy to press the Thanks button if this worked
Click to expand...
Click to collapse
Thank you work as described thanks
keithlyn said:
Thank you work as described thanks
Click to expand...
Click to collapse
Use the thanks button! :fingers-crossed:
I just got my screen replaced, and this is happening to me. Is this something I can do myself?
My Fix
I apologize for bad english. If anyone knows SERBIAN and want to translate beter contact me.
Before you start to scrach the touch, try this.
On LG D-802 , the ruber thing on the proximity sensor was cousing me promblems. CUT the ruber only the part atached on the light sensor and proximity and turn it around. The big hole that was once on the light sensor(Ruber) comes on the proximity...
And that fixed my proximity. Now the light sensor is covered with the small hole on the ruber and the small amount of light is passing try that hole, try spreading it with heated something.
If questions PM me.
I think I am having the same problems with a G2. The digitizer on my girlfriend's phone broke so I replaced it with a digitizer/screen combo. No we can only turn the screen on (power button or knock) when there is a lot of light in the room. If it is dark, the screen will turn on for a second and then turn off. The screen doesn't go dark during a call either.
This problem didn't start until I installed the new screen. I scraped half the paint off but it didn't seem to make a different. I also don't have the screen completely sealed as I didn't have tape pre-cut for the shape of the phone. I wouldn't think that makes a difference but who knows.
Hi,
Hope somebody can help me. I purchased a second hand oneplus one of which the screen was broken. I purchased a replacement screen and replaced it without any issues. After powering it back up and starting to use it I noticed there was an horizontal band around the middle of the screen not picking up touches. I opened it again and tested the same without the cover (camera lens and flash) and it worked fine. When putting everything back and closing it, the problem reappears. I noticed from looking at the tear downs pictures I was missing a small plastic piece sitting to the right of the connector and above the ear piece. No idea what it's is purpose but it is missing. I've read that some users have grounding issues and maybe this missing piece is important to ensure the connector and flex don't touch other parts of the body.
Anybody knows what the function of this plastic piece is and where I can purchase one. All resellers I found don't sell this piece. Agreed it doesn't look like it could get faulty but in my case I or the previous owner lost it.
Thanks.
Just put some tape where the piece should be and you should be fine.
I have the exact same issue, but my plastic piece isn't missing. Did you manage to solve it?