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weird network lock?

Hello
I just recently got the optimus 3d. its brilliant!
With the help of this forum I've managed to root and get Clockwork then install thais rom.
amazing speed increase.
But i have just one issue.
My phone was locked to orange uk provider. when i bought the phone I had to call orange to have my phone 'activated'
only after i did that did the phone even receive a signal.
before that it just said emergency call only, or no signal.
now, i've unlocked the phone using a code. it now says no personalization when i check the lock menu.
but: when i insert another sim, vodaphone uk or 3 uk, it says emergency call only or no network.
whats going on?
please help...
thanks

after a search it seems other people also have this issue with no reply.
did anyone else have this problem and fix it?

pauliebb said:
Hello
My phone was locked to orange uk provider. when i bought the phone I had to call orange to have my phone 'activated'
only after i did that did the phone even receive a signal.
before that it just said emergency call only, or no signal.
now, i've unlocked the phone using a code. it now says no personalization when i check the lock menu.
but: when i insert another sim, vodaphone uk or 3 uk, it says emergency call only or no network.
whats going on?
please help...
thanks
Click to expand...
Click to collapse
The activation bit is for the sim card, I have a phone locked to O2 and what happens is you register the sim with them and then they enable it to use their network which is why until then it will say no network.
It is also the reason why if you put any other sim in the phone, and that sim has not yet been used to make calls, you get the same error.
As for the personalisation message on the unlock menu, I am unsure what you mean by the lock menu. I assume you mean the screen you see before you unlock your phone to use it each time, and did a search on google which produced no results but I would guess that if you are using a custom rom the message means you either have not personalised your screen or that the option is there to personalise it but has not been used.
Dave

mistermentality said:
The activation bit is for the sim card, I have a phone locked to O2 and what happens is you register the sim with them and then they enable it to use their network which is why until then it will say no network.
It is also the reason why if you put any other sim in the phone, and that sim has not yet been used to make calls, you get the same error.
As for the personalisation message on the unlock menu, I am unsure what you mean by the lock menu. I assume you mean the screen you see before you unlock your phone to use it each time, and did a search on google which produced no results but I would guess that if you are using a custom rom the message means you either have not personalised your screen or that the option is there to personalise it but has not been used.
Dave
Click to expand...
Click to collapse
unlock menu - where you enter the network unlock code.
i'm trying to use my 3 uk sim, its been on contract for over 2 years.

I know that a lot of unlocked phones wont work with 3, if you google 3 unlock you will find a lot of people have problems and some unlock companies even specify they wont unlock to 3 network but if it does the same with non 3 cards or only works with one operator perhaps the unlock was only partial?
I did a search for pedsonalisation and all I found were various unlock sites saying that a sucessful unlock needs you to have a personalisation menu.
My previous android phone had a device lock and a sim lock, could it be your unlock has only partially worked? Is it only one provider whose network you can access?
Dave

mistermentality said:
I know that a lot of unlocked phones wont work with 3, if you google 3 unlock you will find a lot of people have problems and some unlock companies even specify they wont unlock to 3 network but if it does the same with non 3 cards or only works with one operator perhaps the unlock was only partial?
I did a search for pedsonalisation and all I found were various unlock sites saying that a sucessful unlock needs you to have a personalisation menu.
My previous android phone had a device lock and a sim lock, could it be your unlock has only partially worked? Is it only one provider whose network you can access?
Dave
Click to expand...
Click to collapse
you're being really helpful so i give thanks.
i have tried o2 and vodafone sims in the phone also but to no avail... always says emergency only or no network, with both showing no signal.
would flashing the original orange rom back then retrying the lock code help? as of right now when i go to the unlock menu and click network lock it prompts a message stating my phone has no personalization.

sorry missed out a little bit of info.
the only network that works is orange, it gets full signal and works perfect, but i'd really like to use my contract sim instead of pay as you go extra on orange.

I've done some more searching and found that on a lot of phones that personalisation message means the phone unlock has failed and that after a successful unlock it should say something like "network lock has been personalised".
You do only get a certain number of tries so don't enter the code over and over, if you are sure you entered it correctly it means the code you got just didn't work (I had that when unlocking my previous LG and had to buy a code from somewhere else as the first one didn't work at all).
I am not recommending this site, it's just one that explained how to unlock so am posting a link in case it helps, but the site says you need to enter two codes on an Optimus 3D. One is for network lock and one for service provider lock, I know that some people on the xda forums have unlocked their phones so I hope they will jump in and help solve your problem as really all I can do is google for the bits I am unsure of but it would seem your code did not work, or that you need two codes and only had one.
Dave

mistermentality said:
I've done some more searching and found that on a lot of phones that personalisation message means the phone unlock has failed and that after a successful unlock it should say something like "network lock has been personalised".
You do only get a certain number of tries so don't enter the code over and over, if you are sure you entered it correctly it means the code you got just didn't work (I had that when unlocking my previous LG and had to buy a code from somewhere else as the first one didn't work at all).
I am not recommending this site, it's just one that explained how to unlock so am posting a link in case it helps, but the site says you need to enter two codes on an Optimus 3D. One is for network lock and one for service provider lock, I know that some people on the xda forums have unlocked their phones so I hope they will jump in and help solve your problem as really all I can do is google for the bits I am unsure of but it would seem your code did not work, or that you need two codes and only had one.
Dave
Click to expand...
Click to collapse
just wondering if i could post a video link here to show how it happens, if not, mods can you delete this link:
http://videobam.com/YqMQH
might need to tilt head/computer screen
that was with orange sim, without orange sim it shows no signal and no network... its running thais rom.
heres a video of it using another sim.
when i start the phone with other sim, it prompts whether i'd like to use mobile data or not, but no connection!

pauliebb said:
just wondering if i could post a video link here to show how it happens, if not, mods can you delete this link:
http://videobam.com/YqMQH
might need to tilt head/computer screen
that was with orange sim, without orange sim it shows no signal and no network... its running thais rom.
heres a video of it using another sim.
when i start the phone with other sim, it prompts whether i'd like to use mobile data or not, but no connection!
Click to expand...
Click to collapse
http://videobam.com/ScZMP

Well having watched your videos I can clear up something, I think.
I had searched for terms based around "no personalisation available" which means your code did not work but searching for the actual message in the video "your phone is not personalised" produced completely different results.
That specific message means the option you are clicking on is not locked (not personalised by your provider) at least according to various pages I have found including a few on other well known Android forums so if that's correct your unlock did actually work and that is why the message appears.
The page at http://www.cpkb.org/wiki/LG_enter_NCK_code also mentions this code and its cause.
If the other sims you try offer you data or mobile but do not connect, yet you can make calls, then you need to set up your apn for that provider. The apn tells your phone how to connect to your provider.
This is really easy to do but you will need a free app called Apn global from the android market at https://market.android.com/details?id=osatek.apn.global obviously you need it on your device which can be done in various ways, possibly easiest if you can connect via wifi and go to the market.
Install and run it, pick the name of your provider (the provider whose sim you wish to use) and it will create the mms and internet settings for you. Then mobile data should work.
Alternatively if you have an android phone which you already use that sim on, install to that phone and choose the apps backup option which will backup your exact settings to sd card so you can import them to another android phone.
If you have other providers apns on there you will probably need to tell the phone to use your new settings. Simply go to your phones settings menu, find the wireless settings option and click it then scroll down the screen to "mobile networks" and click that. Then click "Access point names" and choose the desired provider. I have three on my phone and you can always revert to any other settings if you change provider later.
The apn app is very useful, I have used it on a few phones, it has a large list of providers worldwide so you should find your choice of provider there and hopefully that will solve your problem.
Dave

Thanks for the reply dave, but I have yet more bad news sadly.
I can't actually make calls, as shown in the second video it shows no network/emergency calls only.
It's hard to believe no-one else has this issue.
I have owned lots of android in the past(started with g1, then hero, then jumped to zte blade then galaxy 1, now this) none of them posed any difficulty removing network lock.
Its such a strange problem that a search of this forum shows at least one other person had this issue but no-one could help.

Sorry if this sounds stupid but have you gone into the settings menu on your phone (Settings/Wireless and Networks/Mobile Networks/) and chosen the "select your network provider" option?
There you can force your phone to use a specific network provider.
Dave

mistermentality said:
Sorry if this sounds stupid but have you gone into the settings menu on your phone (Settings/Wireless and Networks/Mobile Networks/) and chosen the "select your network provider" option?
There you can force your phone to use a specific network provider.
Dave
Click to expand...
Click to collapse
I have with error "Unable to connect to this network at this time. Please try again later."

I don't think I can help, though I did some more googling and on the cyanogen mod forums someone posted a similar problem....
I've been using the nightly builds of CM7 since they came out and have had no network problems. I then installed version 7.0 [stable] when it came out, and just yesterday I installed version 7.0.3 [stable].
I have had no signal since, and whenever I try and select my network from the Settings > Wireless & Networks > Mobile Networks > Network Operators, it comes up saying "Unable to connect to this network at this time. Please try again later.".
It is nothing to do with my network provider, as my brother's phone works fine and he is on the same network as me.
I am on Three Mobile.
Please help!
RESOLVED: I just wiped all userdata and reflashed CM 7.0.3, I'm a very impatient person
Click to expand...
Click to collapse
If you fail to get a solution this option may help but probably best as a last resort. One thing I did notice when watching your second video is that you have the wireless on, this will stop your phone connecting to any providers mobile data so at least as far as mobile data goes you won't be able to use it when connected to wifi and would have to switch wifi off in order to test the mobile data connection.
Also I know that on my O3D my wireless sometimes seems to cause my phone signal to switch off with the little x. I doubt that is the cause of your problem but may be worth trying to connect with no wifi.
Dave

mistermentality said:
I don't think I can help, though I did some more googling and on the cyanogen mod forums someone posted a similar problem....
If you fail to get a solution this option may help but probably best as a last resort. One thing I did notice when watching your second video is that you have the wireless on, this will stop your phone connecting to any providers mobile data so at least as far as mobile data goes you won't be able to use it when connected to wifi and would have to switch wifi off in order to test the mobile data connection.
Also I know that on my O3D my wireless sometimes seems to cause my phone signal to switch off with the little x. I doubt that is the cause of your problem but may be worth trying to connect with no wifi.
Dave
Click to expand...
Click to collapse
I'm going to try reinstall the original orange rom that came with it and downgrade baseband, if that fails to work after a full reinstall using lgflashtool I'll have to try get another phone.
thanks for all your help dave, i really appreciate it!

A popular unlock site says the only steps needed to unlock to any network are...
1. Input a non accepted simcard
2. Phone will display enter “Sim network unlock PIN” or “Enter Network Unlock Code”
3. Input the 8 or 16 digit unlock code that was emailed to you
4. Phone is unlocked!
If you did this, which you obviously have, your phone is unlocked and the problem must be something else but if you're going to flash a copy of the orange rom you might want to check first with one of the more knowledgeable users here that the rom won't replace some of the locks you already removed.
I checked around and from what I have found it should be as easy as put the new providers apn on your phone, select their settings from mobile networks menu for provider and also mobile data and that should work.
One orange customer who unlocked a different model android phone found that all they had to do was flash the radio only (not the rom), not sure how you do that but there are probably guides on xda.
Dave

I flashed the original orange rom and after flashing the froyo basrband it suddenly worked. Flashed gb again and it still worked, seems i just hsd to reflash basebsnd/radio like you said.
Thank you so much
Sent from my LG-P920 using Tapatalk

Hi pauliebb,
I have the same problem that you had. I bought a used unlock O3D vodafone ES to gift to my brother, he lives in south america and he told me that the mobile does not recognize his SIM. What did you exactly do you did to reflash the baseband firmware???
I supposed thet the mobile is unlock because it shows the same message when enter to the unlock options "phone is not personalised"
Regards

the same problem
i have the same problem, i have phone from plus gsm poland, phone is not personalizet but read only sim card from plus, diffrent card not read and show info no sim card, help me how resolve this problem?

Unlocked for At&t help!

Hi all, just picked up a Note 5 that was supposedly unlocked as they were using it on Straight Talk. I put my SIM card in and it just pops up saying Invalid SIM Card. I go to change tge APNs and they are greyed out and I cannot save them. Tells me I dont have permission to edit or something like that. Any ideas??

natehale88 said:
Hi all, just picked up a Note 5 that was supposedly unlocked as they were using it on Straight Talk. I put my SIM card in and it just pops up saying Invalid SIM Card. I go to change tge APNs and they are greyed out and I cannot save them. Tells me I dont have permission to edit or something like that. Any ideas??
Click to expand...
Click to collapse
It's not unlocked.

Look up idone.apps or a similar service. I used idone.apps. They unlocked sim, and added apn for att.

Planet Z !! said:
Look up idone.apps or a similar service. I used idone.apps. They unlocked sim, and added apn for att.
Click to expand...
Click to collapse
Is your note 5 rooted? Can you still use samsung pay?
Sent from my SM-N920P using Tapatalk

It is rooted. I dont use samsung pay by choice. But my understanding is if you have root. No samsung pay. I have never tried. I live in central Illinois. Not that big here yet.

I would assume it was locked however I don't get the pop up telling me to enter my PIN to unlock it. It just opens like normal and says invalid SIM card. Then if I try to add an APN it shows none and doesn't allow me to add. Any way to see in a hidden menu of it is set to carrier unlocked or to get the PIN menu to show up?

natehale88 said:
I would assume it was locked however I don't get the pop up telling me to enter my PIN to unlock it. It just opens like normal and says invalid SIM card. Then if I try to add an APN it shows none and doesn't allow me to add. Any way to see in a hidden menu of it is set to carrier unlocked or to get the PIN menu to show up?
Click to expand...
Click to collapse
You have to get root and use online service to get unlocked. After that contact at&t and give you imei number to provision your phone. Make sure you have a lte sim card from at&t first. With root your able to edit apn.

natehale88 said:
I would assume it was locked however I don't get the pop up telling me to enter my PIN to unlock it. It just opens like normal and says invalid SIM card. Then if I try to add an APN it shows none and doesn't allow me to add. Any way to see in a hidden menu of it is set to carrier unlocked or to get the PIN menu to show up?
Click to expand...
Click to collapse
If it says invalid sim and you cant edit apn then the sim is locked to whatever carrier. It is not unlocked. Going to have to use an unlocking service.
I used idone.apps after the service has ran you have access to hidden menu, radio settings, and a few other tools in the unlock apk form idone.app. phone will reboot twices during unlocking service. Then att sim will work. I didnt have to call att to have them do crap.
Sent from my LG-D725PR using Tapatalk

Thanks guys! I ended up paying the $5 for the service to unlock from Ebay. Cheers.

IEMI "Not Available"?

So I got a refurbed LG Urbane 2nd Edition (W200V) Verizon version. It didn't come with a SIM card. When I went to Verizon to get the watch activated on my account, they needed the IEMI. I checked in Settings / Cellular / SIM Status, and it has all cellular settings as "Not Available."
Do I need a SIM for these to become available? Or is there something wrong with the watch?

shepscrook said:
So I got a refurbed LG Urbane 2nd Edition (W200V) Verizon version. It didn't come with a SIM card. When I went to Verizon to get the watch activated on my account, they needed the IEMI. I checked in Settings / Cellular / SIM Status, and it has all cellular settings as "Not Available."
Do I need a SIM for these to become available? Or is there something wrong with the watch?
Click to expand...
Click to collapse
Both the serial number (S/N), and the ESN/EIMI will be etched on the back of the watch. You'll see these along the edge of the removable facing (the one you remove in order to access the sim card.)
The S/N will be 14 characters long and will be alpha-numeric. The ESN/EIMI will be 15 characters long and is ONLY numeric.

I actually figured that out, but also found out that this information is only visible in the watch when there is a sim in place. Like it disables the cellular comm chip until the sim is located.
But thank you. Maybe this will help someone else.

Galaxy S8+ not prompting for unlock code

I have one galaxy s8 which was claimed to be unlocked b4 buying it,put in my sim and it's writing "invalid sim card,sim card not supported"if i go to settings and search for available networks,it will bring different networks but wont allow me to register on it.if i try to call...it will say "not registered on network"
I made an enquiry and they said if it is locked,it should prompt for an unlock code immediately i put my sim inside.even if i wana unlock again,d phone is not asking for any unlock code neither is it asking for unfreeze code.i also tried secret codes with it and it is not working #7465625*638#.it is a branded at&t phone

You may need to configure the APN for the new carrier manually. Go to settings, connections, mobile network, then APN (Access Point Names), select add and type in new APN settings.
However if that doesn't work, It may be hard locked. Meaning that an invalid sim unlock code was entered too many times. In my past experiences if it doesn't prompt you for the code when you enter a new sim card it is either hard locked or already unlocked and needs the APN settings configured. However after inserting a new sim card the phone would normally configure the APN automatically and only on occasion would I need to modify it to get data/text working properly.
Sent from my SM-G955U using Tapatalk

invalid sim card,sim card not supported means it is locked device, i would like to help you to unlock it if you're interested

I'm facing this same issue. When I got the phone I installed an unbranded firmware (XAA/XAA/ATT) and I've since upgrade to Oreo. I can't seem to restore an ATT firmware so I can be prompted to enter the unlock code. Any suggestions?

make sure you using non at&t sim and it must be an active sim card. submit an unlock request to at&t on their website or use an unlock service like attunlocker.us to get your code.

andykit said:
make sure you using non at&t sim and it must be an active sim card. submit an unlock request to at&t on their website or use an unlock service like attunlocker.us to get your code.
Click to expand...
Click to collapse
The issue is there's no prompt to enter the unlock code.

is the SIM card active that you are using? what SIM is it?
markgm said:
The issue is there's no prompt to enter the unlock code.
Click to expand...
Click to collapse

andykit said:
is the SIM card active that you are using? what SIM is it?
Click to expand...
Click to collapse
Yes, it's a T-mobile SIM.

Sorry to necro, but does no one have a solution for this? I've seen plenty of threads such as this but very few solutions.

Necro double-post, I'm really asking for it...
First, you have to get an unlock code from the carrier. I had AT&T and it told me my phone was active under an account (previous owner). When you call AT&T and ask for an ulock they loop you to the website and you can't progress there, so you just have to ask for "customer service" twice and then get to the second level support. They can get you an 8 digit code for unlock. But I still never got prompted for the code and neither AT&T (5 calls), Cricket (3 calls), or xFinity (3 calls) could tell me how to get to the unlock screen. The following did it.
My solution was to use the following method, as found on https://www.tenorshare.com/samsung/samsung-unlock-code.html:
Step 1: Open the phone and type #7465625*638*# in the dialer.
Step 2: Then, it will ask for the Samsung Reset Code, it is an 8-digit code.
Step 3: Provide it and you will be done.

Question SM-A536U1/DS Dual Sim tray, but only one IMEI, no Dual Sim capability

Hello,
I purchased that phone off eBay since it was listed as Dual sim, the sim tray support Sim+Sim/SD Card, but only has 1 IMEI, so inserting a sim card in the second sim slot, do nothing. I read that dual sim will be enabled with software update, but I updated software to September 1 security patch level, but nothing has changed.
Service provider software version is: SAOMC_SM-A536U1_OYM_XAA_12_0009 XAA/XAA/XAA

Maybe your card faces the wrong direction ? Contacts have to show to the outside.
Check in the settings menu 'connections->sim-card administration' if there is a (greyed out) second sim slot available and look at 'phone info->status information->IMEI-info' if there is a second slot entry with corresponding number just to be sure that there isn't a software issue.

Andoreid said:
Maybe your card faces the wrong direction ? Contacts have to show to the outside.
Check in the settings menu 'connections->sim-card administration' if there is a (greyed out) second sim slot available and look at 'phone info->status information->IMEI-info' if there is a second slot entry with corresponding number just to be sure that there isn't a software issue.
Click to expand...
Click to collapse
No. There is no sim card manager settings. Sim card is inserted correctly, only one IMEI, so that's why 2nd SIM is not working

Expected that all sm-a536 devices support dual-sim. Maybe it's a restriction from your carrier or firmware since you still got the Sim+SD/Sim2 slot. Seems the us variants are a bit cut short with no unlockable bootloader ec..

Helloo!! Any progress on this? IF I install another version like the EU one, would I see the dual sim options? I can be believe the phone is hardware capable but the firmware blocks it

Hi every one !
Anyone has an idea of how to unlock the dualsim capability ? Maybe by flashing a different region/country firmware ?
Thanks !

I just checked for a software update and I got the Android 13 and UI 5 update (near 2GBs) and the dual sim capability was enabled with this update. A second IMEI appears and the 2 sim cards got both signal.
Before installing the update, I took out the SD card and placed a 2nd SIM. Don't know if that had something to do with the dual sim capability enabling.
The Dual Sim Capability is not the same as with other Samsungs. You have no option to set a SIM card as default for calls and text or always ask before making a call, and the other one as default for DATA, only as primary, and the primary is the default for everything. But with the Google phone APP I was able to set the SIM Settings to either one or always ask.
It doesn't have a separate Network Mode for secondary SIM either.

xonyl said:
See
Click to expand...
Click to collapse

Glad I'm not alone in this. It's like pulling teeth with people convincing them there's an unlocked dual-sim us version sm-a536u1 (sm-a536uzkdxaa). Obviously Samsung is little help in this. I've removed the actual IMEI numbers for obvious reasons.