Relating to the issue I brought up in this thread over a year ago: https://forum.xda-developers.com/apps/mx-player/missing-support-t3675478
A member of MX-Player team(perhaps the only developer?) had advised and instructed me on the method I should use to transfer my Pro licensed MXPlayer from the Google Play version to a J2Interactive website-licensed downloadable package.
This transaction has been done and I now have access to my purchased product that doesn't require me to run Google Play Services to use, meaning I have paid twice for the item, since my request for a refund on the original transaction has gone unheard.
The method I was advised to use was to: Make a second purchase of my product from the J2Interactive site, following which, my Google Play Account version would be refunded.
Following this second purchase, my email has gone un-replied to from the payments/purchase team(person?) and I now find myself back in a public internet forum trying to resolve a personal, financial matter.
I note that there has been not a single delay in processing or correspondence regarding receipt for the Actual taking of monies from my accounts for my purchase. Twice.
@Thirumalai.K - Since you were the one to originally advise me on the method I should use to proceed, I wonder If you could have a word with the busy Payments Department on my behalf?
The email account used for both my first(Play Store) and second(J2I direct) purchase is the same, so it should be easy enough to see that there has been two payments made to date for the product: mreid . cgi @ gmail . com
Thank you.
D4ND310 said:
Relating to the issue I brought up in this thread over a year ago: https://forum.xda-developers.com/apps/mx-player/missing-support-t3675478
Click to expand...
Click to collapse
Hey,
Based on our email records and your purchase history, It seems that you haven't purchased the app from our website when we have requested to do so, and we haven't heard back from you since our last reply on 21st Sep 2017. Also, we have found that you have purchased pro on your own will on 17th Dec 2018 (i.e. more than a year after our last conversation).
Looks you were using the pirated versions (as you have mentioned in the email) for more than a year till your recent purchase on dec'18. Moreover, at that time of your previous request (i.e. in 2017), Google Play was allowing us to initiate the refunds even for very old purchases. But, it no longer offers the refund option for the purchases older than 6 months. So, we may not be able to refund at the moment even if we would like to refund.
If you are having any concerns, please reach us at [email protected]. We will be happy to assist you.
Thanks for responding.
I actually used a pirated version of the app, which as you know, I had purchased, for a very short time. I used it for a couple/few days at the max.
I was running a device which didn't allow for Google Play to be installed and as I simply cannot suffer a device using any other media player than my MXP, which of course, I was unable to install, it was simply a temporary band-aid in my hour of need. I honestly do not like to live on the seamy-side and I don't use stolen/pirated software. If I like something, I will buy it, or gladly donate payment to the Developer who have spent their time making these lovely items that make my life better.
Shortly, though, I was again able to access Play Services and reinstall the Play version.
If I seemed a bit dry and demanding in our last conversations it's because I was irritated that my purchased product wasn't available to me, whereas various other Developers of my purchased items were more than happy to simply transfer my licences to non-Play-dependent versions upon proof of purchase.
I recently recalled our conversation and so purchased directly from J2I, as I found myself in the same position again.
You are correct in that it has been a year and I understand that Services etc. are subject to change at any point. If a refund is unavailable then it's unavailable. I at least now have the option to run the application both from Play and as a stand-alone software in times like these.
Thank you.
D4ND310 said:
Thanks for responding.
I recently recalled our conversation and so purchased directly from J2I, as I found myself in the same position again.
You are correct in that it has been a year and I understand that Services etc. are subject to change at any point. If a refund is unavailable then it's unavailable. I at least now have the option to run the application both from Play and as a stand-alone software in times like these.
Thank you.
Click to expand...
Click to collapse
We just wanted to clarify that we have tried our best to assist you in a better way. But, Google Play's policies are changing so frequently, which makes us helpless in this case.
Thanks for your understanding and continued support.
Related
/!\ BE AWARE OF YOUR APP, DavinciDevelopers try to steal them and sell them on the market !!
Hello guys,
Be careful, if you post an apk of your free app here, somebody will try to take the apk, remove the signature, and upload it as a paid version on the market !
The proofs : (edited to add new stolen softwares)
Llamadroid
- http://forum.xda-developers.com/showthread.php?p=10113570#post10113570
- http://www.androlib.com/android.application.com-kebab-llamadroid-zzjjD.aspx
(removed today, on 5th january)
Typo clock
- http://forum.xda-developers.com/showthread.php?t=814054
- http://www.appbrain.com/app/beautiful-clock-widget-3d/com.semicuda.typoclock
Iron soldiers
- http://forum.xda-developers.com/showthread.php?t=862875
- http://www.appbrain.com/app/iron-soldiers/vuxia.ironSoldiers
(removed from market today, on 5th january, but still referenced)
Championship racing 2010
- http://www.vividgames.com/sub_game.php?id=42
- http://www.androlib.com/android.application.com-vividgames-championship_racing_2010-zzxwq.aspx
(removed today, on 5th january)
Liquid wallpaper
http://forum.xda-developers.com/showthread.php?t=878252
http://www.appbrain.com/app/liquid-physics/livewallpaper.liquid
Bluetooth Scanner
http://forum.xda-developers.com/showthread.php?t=900923
http://www.androidzoom.com/android_games/casual/bluetooth-scanner_pvqg.html
(New !! Now, we have proof that ALL his apps are stolen)
And even Gameloft best sellers (paid games) :
http://www.androlib.com/android.app...ndroid-gand-gloftspaw-heroofsparta-zjCDi.aspx
(removed from market today, on 5th january, but still referenced)
http://www.androlib.com/android.application.com-gameloft-android-gand-gloftavar-avatar-zjCEx.aspx
(removed from market today, on 5th january, but still referenced)
Minigore
http://minigore.blogspot.com/2009/07/what-minigore-is.html
http://www.appbrain.com/app/minigore-hd/com.ambushgames.minigore
http://www.androlib.com/android.application.com-ambushgames-minigore-zzjqD.aspx
Zuma's revenge
Original
http://www.zumasrevengegame.com/
http://store.steampowered.com/app/3620/
Scammers
http://www.appbrain.com/app/zumas-revenge-hd/com.popcap.zumas_revenge
http://www.appbrain.com/app/zumas-revenge/com.fox.game.zumasrevenge
How is it possible ?
Google does not check your apk signature when you upload a software.
Even if you signed yous apk with you key, somebody else can put this on his google account.
The signature can be deleted easily if needed.
He can change the title of your app, so nobody see it, but he can't change the apk name nor the icon.
Why do we post our apk here ?
To have testers, to correct bugs, to have a perfect look and feel before put it on the market.
Because on the market people are rude, we have only one chance, so we need to avoid bugs.
And when we put our app online, we want to choose if it's paid or free (with ads or not).
What is the problem ?
If DavinciDevelopers steal and upload your app, he will lock your pak name.
2 apps can't have the same name on the market.
You may have a name like com.myname.myapp.apk
Where "myname" is the same in every app you do.
If he take that, this is a major issue for you because you will be associated to him on every search (google.com, market...).
So, you will have to change your app name and maybe your company name....
Within 1 or 2 days, the market is parsed from androlib, androidzoom, appbrain... and it's done. Google.com will see those websites, and you are trapped.
You will have your buggy app on the market, some people will pay for that, the thief will have some money, and every users will have a bad opinion of your app.
Why DavinciDevelopers does this ?
To make benefit from your work.
Because he doesn't care you are working from a long time on your app.
Because he doesn't care if your work is ruined, he will find somebody else.
How can we be protected ?
Because 2 apps can't have the same name, you should put your app on the market first.
If your app is in development stage, you can upload it as "draft", so it will not be visible on the market, but the name will be locked.
Who is DavinciDevelopers ?
Somebody that have 83 apps on the market !
Almost all of them are themes.
If you look the package name you can see for example :
com.nd.android.pandatheme.p__3d_android_theme
at :
http://www.androlib.com/android.application.com-nd-android-pandatheme-p__3d_android_theme-qAmiz.aspx
google search : "pandatheme", first link :
http://home.pandaapp.com:888/
So he is not a developer. He makes themes with a free online tool and sell them... nice.
And for the real apps he uploaded (about 5), they all are stolen, coming from poland, germany, and other places.
Almost every of them comes from XDA dev forums.
ps : this message should be marked as sticky in every development section.
Wow, I can't believe this
It gets even better! Check this out:
http://www.androlib.com/android.app...ndroid-gand-gloftspaw-heroofsparta-zjCDi.aspx
http://www.androlib.com/android.application.com-gameloft-android-gand-gloftavar-avatar-zjCEx.aspx
He released the liquid physics live wallpaper I posted on here as well.
http://forum.xda-developers.com/showthread.php?t=878252
http://www.appbrain.com/app/liquid-physics/livewallpaper.liquid
Attacking GameLoft was a bad move for this/these guy(s).
They hit somewhere they shouldn't have I think.
Khoral said:
Attacking GameLoft was a bad move for this/these guy(s).
They hit somewhere they shouldn't have I think.
Click to expand...
Click to collapse
He has ripped off Popcap as well
http://www.appbrain.com/app/zumas-revenge-hd/com.popcap.zumas_revenge
And MiniGore
http://www.appbrain.com/app/minigore-hd/com.ambushgames.minigore
So STICKY!!!
It's really funny the website slogan:
http://davincidevelopers.weebly.com/
Innovation is everything. WTF
What do you thing, does it matter to left a comment like: app is stolen,... Seller steals apps from real developers or something else in market for "his" apks?
I wrote an email to appbrain and told them about this: maybe they can at least exclude this person from appbrain???
Has anyone emailed him to let him know that we all know?
Dirtbags
Sent from your mom's phone
kiltedthrower said:
Has anyone emailed him to let him know that we all know?
Click to expand...
Click to collapse
Like they would care... they just want to make some quick money from other's work.
The only way we can solve this if somehow we contact google to do something about it.
Since yesterday, he deleted some apps from his market.
I'm the developer of iron soldiers, I had been notified yesterday by another xda forum user that he stole my app.
I emailed him and within 3 or 4 hours he removed the app.
He answered me that he is so sorry, that he shares his key with other people and he didn't know... blabla.
Anyway, he has many stolen apps so he is hard to believe.
Now I see that thanaos2042 created a new thread (thanks ) and that google already referenced it :
If you google "davincideveloppers", this post is already in the first page !
Internet has a memory, and his name will not be forgotten.
they sell a lot of apps which is 80++ but they still using free website ....what a cheapskate...
Holy ****. Mods, please sticky this!!
I sincerely hope Google kicks their ass for this. I'm not familiar with the ToS but I hope they get hit with a lawsuit and instant refunds to say the least.
Stealing from Indie Developers is simply ****ed up. Wouldn't it be funny if a massive attack was launched against this asshole's website? (wink wink)
Chalup said:
Stealing from Indie Developers is simply ****ed up. Wouldn't it be funny if a massive attack was launched against this asshole's website? (wink wink)
Click to expand...
Click to collapse
No, it wouldn't. He/they are using a free web host so that would effectively be an attack on a whole lot of innocent sites.
Terrible to steal!
stolen apps are all over the market, ive even seen the r2d2 live wallpaper from the droid, on the market for 99p,
Good to know about these flagrant ripoffs
Looks like someone took their website down. The link now shows a page that isn't published.
Edit: Looks like Google could do something about this since it appears to be a violation of the terms of service (see 11.4, 13.3 and 16)
11. Content licence from you
11.1 You retain copyright and any other rights you already hold in Content which you submit, post or display on or through, the Services. By submitting, posting or displaying the content you give Google a perpetual, irrevocable, worldwide, royalty-free, and non-exclusive licence to reproduce, adapt, modify, translate, publish, publicly perform, publicly display and distribute any Content which you submit, post or display on or through, the Services. This licence is for the sole purpose of enabling Google to display, distribute and promote the Services and may be revoked for certain Services as defined in the Additional Terms of those Services.
11.2 You agree that this licence includes a right for Google to make such Content available to other companies, organizations or individuals with whom Google has relationships for the provision of syndicated services, and to use such Content in connection with the provision of those services.
11.3 You understand that Google, in performing the required technical steps to provide the Services to our users, may (a) transmit or distribute your Content over various public networks and in various media; and (b) make such changes to your Content as are necessary to conform and adapt that Content to the technical requirements of connecting networks, devices, services or media. You agree that this licence shall permit Google to take these actions.
11.4 You confirm and warrant to Google that you have all the rights, power and authority necessary to grant the above licence.
13.3 Google may at any time, terminate its legal agreement with you if:
(A) you have breached any provision of the Terms (or have acted in manner which clearly shows that you do not intend to, or are unable to comply with the provisions of the Terms)
16. Copyright and trade mark policies
16.1 It is Google’s policy to respond to notices of alleged copyright infringement that comply with applicable international intellectual property law (including, in the United States, the Digital Millennium Copyright Act) and to terminating the accounts of repeat infringers. Details of Google’s policy can be found at http://www.google.com/dmca.html.
16.2 Google operates a trade mark complaints procedure in respect of Google’s advertising business, details of which can be found at http://www.google.com/tm_complaint.html.
Our app has been banned on Google Play and we don't understand the reason.
We are a small company that developed a rather simple application that shows the users a list of tasks and tracks completion of these tasks. Similar to JunoWallet but a different one.
The app had been released in May and everything was fine until a few days ago the app has been suspended in Google Play Market. The reason was described in the e-mail:
"This is a notification that your application, XXXXX , with package ID YYYYYY, has been removed from the Google Play Store.
REASON FOR REMOVAL: Violation of section 4.4 of the Developer Distribution Agreement.
After a regular review we have determined that your app interferes with or accesses another service or product in an unauthorised manner. This violates the provision of your agreement with Google referred to above."
We had no idea of could be possibly wrong, so we asked the Google if it might be a mistake, or result of miscommunication. In response I received this e-mail:
"We have reviewed your appeal and will not be reinstating your app. This decision is final and we will not be responding to any additional emails regarding this removal.
If your account is still in good standing and the nature of your app allows for republishing you may consider releasing a new, policy compliant version of your app to Google Play under a new package name. We are unable to comment further on the specific policy basis for this removal or provide guidance on bringing future versions of your app into policy compliance. Instead, please reference the REASON FOR REMOVAL in the initial notification email from Google Play."
Great but not really helpful. I'm not even sure where to ask or if I'm ever allowed to ask anything how to fix the app.
The list of tasks is provided by a famous global vendor that's integrated into thousands of apps, so it might not be the problem. The only idea we have regarding possible "unauthorised access" is that the app scans the list of installed packages to detect fraud with BlueStacks emulators. But this action doesn't require special authorization, and there are lots of application in the Play market that scan installed apps, even specialised ones, like "App List Backup".
We even could delete this functionality, if we were sure that it's a problem.
I'm pretty sure that we are not the only one who fell in such situation. Does anyone have any experience on how to work this out? Is it possible to approach Google and get practically useful feedback?
My was recently suspended too, for a different reason. Can you please tell me how long they took to reply to your appeal?
shararti said:
My was recently suspended too, for a different reason. Can you please tell me how long they took to reply to your appeal?
Click to expand...
Click to collapse
Not sure about the exact number of hours but it was certainly less than a day
I remember there is a on-line feedback in google play, you could ask questions by online phones calls, although it may be not related to the apps, but i think it`s better to be solved by voice communication rather than pale messages,
PS. we`ve met this kind of problem with Apple, as they claim we`re violating the "unauthorized" kind of problem. And we`ve done the resummit that app(revised) back and forth, it`s a quite tough experience.:crying:
Iankicksass said:
I remember there is a on-line feedback in google play, you could ask questions by online phones calls, although it may be not related to the apps, but i think it`s better to be solved by voice communication rather than pale messages,
PS. we`ve met this kind of problem with Apple, as they claim we`re violating the "unauthorized" kind of problem. And we`ve done the resummit that app(revised) back and forth, it`s a quite tough experience.:crying:
Click to expand...
Click to collapse
Yeah. But I was never able to get any number or anything from them. Officially I meant. The most informative thing I get from them was this text: "Thank you for your email. At the moment we're only able to respond to the emails submitted through our contact form in the Developer Help Center." And they simply do not have the form for direct questions. They suggest to use forum and never answer there.
My app was suspended 2 times
My experience:
1. I developed my next app. I Called it "Gmail Reader", and used a gmail-like icon with additional graphics around it. Not very wise probably - but as I saw hundred another apps having gmail logo in their icon, I thought it was OK. Aaand.. Suspended.
2. I wrote a reply to the suspension notification, and I got a machine reply. Then I replied second time, and finaly a man answered:
"While we are unable to provide specifics as to how to bring your app into compliance, please understand that usage of certain app titles and images may cause confusion among users who are searching for the legitimate app from the original creator. Please visit our Policy Help Center for more information and examples on our policy regarding Intellectual Property.
If we can assist you further, please let us know."
So That was it - the icon and the title, I thought.
3. So I repackaged, renamed, changed icon (drawn it myself). Instead of Gmail in the frist place I put "XYZ for Gmail". However, I noticed later, that I forgot in my screenshots on 2 places the previous icon - so not even in the main place, just somewhere in the screenshot.
Suspended again. This time, no answer, I filed an appeal, answered in half day - no dispute, app terminated. But i RECOMMEND to file an appeal - there is a form for that - as you might get closer to the reason why. I got this:
If your account is still in good standing and the nature of your app allows for republishing you may consider releasing a new, policy compliant version of your app to Google Play under a new package name. You can learn more about why your app was suspended by reviewing our policy on impersonation. We are unable to comment further on the specific policy
I have NO idea WHO the hell I impersonated. I would really like to know.. And even more I'd like to receive a warning before suspension.
Up in the corner of developers console there is a questionmark and in certain hours if you click it, instead of EMAIL you will see LIVE CHAT. From that chat I learned, they will not and cannot give you ANY support regarding the policies.
I also learned, that a "account in good standing" means that you can still publish apps.
4. Previous app had thousand unique installs in 3 days. So of course I repackaged....etc.. everything again, now extremely carefully, no Gmail word used in title. But I'm aware now, that I cannot know everything and they can suspend for any reason I'm not aware of - I maybe used some words mattel copyrighted DD SO it is really "fun". Let's see.
That's my story until now, will post again - hopefully will get wiser without further suspensions - it is time consuming sh** !!!
BTW, I wrote a letter to Google Dev Support, so they think of creating support for policies - as there are many developers with good intentions contributing a lot, not knowing WHY they are stopped.
Best of luck to all...
Hello, we are facing same problem for one of our app which is as of now available in India only.
We are curating videos from youtube. We have not taken written permission from youtube or content owner.
We are not monetising anyhow as of now.
However, there are various app who are indexing videos from youtube similarly like us.
Please help us with this sorting it out. As this is very important to us. Also how do we contact youtube for written approval?
Hello All,
I've been a mostly lurking member of XDA for a long time. I'm a tech journalist writing for The Inquirer (www.theinquirer.net) but I'm posting about my new role, which includes taking over the software reviews in Computer Shopper (UK) - the biggest selling print mag of its type. For the first time, 'software' is going to include apps. So I'm inviting devs and publishers to submit their apps for review consideration.
Rules are as follows:
1. Your app must be finished. It's in your own best interest not to send a work in progress.
2. Your app must be available in the Google Play store, and if there is a paid option, I need access to the full version via code, no apks please. Also outline all IAP please, so I know when I review.
3. Games are welcome but I'll be upfront and say that apps are more likely to get space than games, but try your luck if you want.
4. Apps must be new - either since the start of 2016, or had a major update/revamp/version
5. Submitting an app does not mean you will get reviewed. There are a millions of apps on the store, and I get two pages a month for software.
If you're interested, please PM me with details of the app you're proposing and I'll let you know if it will suit our audience.
Look forward to hearing from you.
Chris.
onsomethinguk said:
Hello All,
I've been a mostly lurking member of XDA for a long time. I'm a tech journalist writing for The Inquirer (www.theinquirer.net) but I'm posting about my new role, which includes taking over the software reviews in Computer Shopper (UK) - the biggest selling print mag of its type. For the first time, 'software' is going to include apps. So I'm inviting devs and publishers to submit their apps for review consideration.
Rules are as follows:
1. Your app must be finished. It's in your own best interest not to send a work in progress.
2. Your app must be available in the Google Play store, and if there is a paid option, I need access to the full version via code, no apks please. Also outline all IAP please, so I know when I review.
3. Games are welcome but I'll be upfront and say that apps are more likely to get space than games, but try your luck if you want.
4. Apps must be new - either since the start of 2016, or had a major update/revamp/version
5. Submitting an app does not mean you will get reviewed. There are a millions of apps on the store, and I get two pages a month for software.
If you're interested, please PM me with details of the app you're proposing and I'll let you know if it will suit our audience.
Look forward to hearing from you.
Chris.
Click to expand...
Click to collapse
You should check Trese Brothers.
I have emailed mxtech support twice in the past week regarding my purchase of MX Player Pro from the Google Play Store. Nobody has replied to me.
I have included my order details, transaction ID and email address in the mails.
I would like my non-Google Play version of MX Player Pro .apk file please. I have paid for the product and am unable to use it due to "The purchase history of this product cannot be found" error.
I do not have Google Play Services and as such, I require my purchased installation to not require me to have Google Play Services installed.
* Direct contact to mxtech support has resulted in no response whatsoever so, I now write here in this public forum in hope that someone else might not ignore it.
I can, and have, provide my purchase details with receipt on request.
Thank you.
D4ND310 said:
I have emailed mxtech support twice in the past week regarding my purchase of MX Player Pro from the Google Play Store. Nobody has replied to me.
I have included my order details, transaction ID and email address in the mails.
I would like my non-Google Play version of MX Player Pro .apk file please. I have paid for the product and am unable to use it due to "The purchase history of this product cannot be found" error.
I do not have Google Play Services and as such, I require my purchased installation to not require me to have Google Play Services installed.
* Direct contact to mxtech support has resulted in no response whatsoever so, I now write here in this public forum in hope that someone else might not ignore it.
I can, and have, provide my purchase details with receipt on request.
Thank you.
Click to expand...
Click to collapse
Hi,
Have you purchased through Google Play?
If yes, then there is no way to use it on a device with non-Google Play devices.
Google Play license validation needs Google Play & Google Play services.
If you have purchased through our website, then there is no need of Google Play Services.
It will work any android device except amazon & blackberry devices (due to their modification on the original account management system.)
I know that the Google Play version won't work on my device, this is why I am asking for you to transfer my licence from the Play Store version to a downloadable version from your site.
For example, in the case of Nova Launcher from TeslaCoilSW, I emailed support with my Google Play purchase details, transaction ID and bank details used, they were more than happy to supply me with an alternative method of installation from their website upon proof of the above.
People understand that users who have already paid for the product can not, and should not have to, rely on a third party app store to use their legitimately purchased product.
I can provide you all of my purchase details and would like you to transfer my licence.
Thank you.
D4ND310 said:
I know that the Google Play version won't work on my device, this is why I am asking for you to transfer my licence from the Play Store version to a downloadable version from your site.
For example, in the case of Nova Launcher from TeslaCoilSW, I emailed support with my Google Play purchase details, transaction ID and bank details used, they were more than happy to supply me with an alternative method of installation from their website upon proof of the above.
People understand that users who have already paid for the product can not, and should not have to, rely on a third party app store to use their legitimately purchased product.
I can provide you all of my purchase details and would like you to transfer my licence.
Thank you.
Click to expand...
Click to collapse
I have sent a reply to your email.
Kindly go through it & get back to us.
Thank you.
In 2017, I was doing reskin apps using different methods like twisting other developers paid source codes that I used to got from torrents and using reverse engineering using Android Apk Tool and more and I lost a lot of accounts. My first account that I bought using my personal bank credit card was terminated so I was using some virtual services like Entropay to buy google play consoles and It was a really frustrating experience even though sometimes I earned some good money. I stoped this in the end of 2017 since I feel like this is not the right way.
After that I start learning web development and recently mobile development with react and react native and right now I created a full application that is ready to be uploaded but I feel like I'm not ready to do that since I'm banned by google and I don't trust google robots.
I tried to contact Google Play team and tell them that I regret about what I did in the past and I was foolish teenager, and I'm ready to prove that all my apps are legal now with legal images icons and ideas but I got no response.
Note : The credit card that I used the first time with my first account is no longer available and terminated, and right now I'm using another credit card from a different bank.
Please is there any hope that I can use google play platform again !?
Only Google can help you, IMHO.
Ahh okey, I will send another message to them and see If I can get a response this time
Thanks